Mercure Cairns 4.5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.0/5 รีวิว 591 รายการ

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The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

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Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

พิกัด:-16.919012, 145.772888

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ในสถานที่
  • สระว่ายน้ำ
  • ร้านอาหาร
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

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รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.0/5  รีวิว 591 รายการ

เรทติ้งบน TripAdvisor  3.5/5  รีวิว 92 รายการ

Comfortable, but....

คะแนนจาก Tripadvisor 3.0/5

the_travel_direction ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

While the hotel was well presented and rooms adequate in size and comfort the housekeeping was disappointing. One day there was no housekeeping, the mini bar was never restocked during my week stay and the dust behind the door was so thick, I actually thought the paint was missing until I went and looked closely. The tv continued to lose reception so was pointless trying to watch anything, the fire bell rang for 5 mins early one morning but when I went out, nobody else had evacuated and no loudspeaker announcement to advise what was happening and then to top it off, for several nights I had children running up and down the hallway late at night squealing.

Solid average accomodation

คะแนนจาก Tripadvisor 3.0/5

Cat W รีวิวที่ได้รับการรับรองจาก TripAdvisor

The rooms are clean and the staff friendly enough but this was a disappointing stay for a Mecure. There are only 6 car spots and everyone else has to fend for themselves (including moving cars to avoid time penalties). The restaurant is basic, unable to cope with food allergies so we ate at the Novotel the majority of the time. Both the Novotel and Mecure accepted discount dining for Accor Plus but the Mecure really had no idea of the benefits for a Gold Accor member.

Such an amazing hotel with a lovely outside area

คะแนนจาก Tripadvisor 5.0/5

planetwonderer รีวิวที่ได้รับการรับรองจาก TripAdvisor

We really appreciated and loved this type of architecture, the whole Queenslander type of look that so represents Far North Queensland. It's so refreshing especially being surrounded by so many large hotels. Our room still had all the modern, large comfy features that makes a great stay. It's positioned in a great spot for cafes and the esplanade too. The breakfast buffet and dinner had lots to choose from and was very tasty in such a lovely, relaxing setting overlooking the pool. All staff we encountered were only too happy to help in any way and tried very hard to make sure we had an exceptional stay. Thank you

Staff Unaware of Accor Limitless Benefits

คะแนนจาก Tripadvisor 3.0/5

harerace ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Staff unaware of Accor membership benefits. Gold members get free upgrade on check in and when asking for a King bed room, staff stated that there are no rooms with a king bed, yet when checking their website, you can book a king bed room, go figure !

Dear Harerace, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our staff are trained on all the types of rooms we have. There might have been a miscommunication as there is a posibility our team mentioned to you all the king bed rooms were fully occupied. We do apologies if this has caused an inconvenience to you. We very much value our members, However the benefit for a room upgrade will only be on availability and not guaranteed. But as a Gold member, we have provided you the rest of the benefits. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

Friendly and central to everything the city has to offer.

คะแนนจาก Tripadvisor 5.0/5

Grant L รีวิวที่ได้รับการรับรองจาก TripAdvisor

This hotel is only 10 a 10-minute walk to the city centre and the fantastic pubs and cafes on the Esplanade. If you want to do it in 2 minutes get one of the the electric scooters outside the reception area. The safe are welcoming and very friendly, making my 3-week stay a pleasure. The only downside was their restaurant is not open every night, but not a problem when you are that close to everything the city has to offer.

Dear Grant, We very much appreciate your comments regarding your stay at the Mercure Cairns.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our restaurant operates six days a week and close only on Sundays. For sure the next time you can experience alot more in our own restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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