ข้อความข้อมูล

Mantra Amphora Palm Cove 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.5/5 รีวิว 2,176 รายการ

โรงแรมที่ผ่านการรับรองจาก ALLSAFE

Mantra Amphora Palm Cove
ดูแผนที่
+ 6 บริการ

ความพิเศษของโรงแรม

  • Located across from beach

  • Tropical Lagoon Pool

  • Self-contained apartments

  • Award winning restaurants on the doorstep

  • Complimentary parking (subject to availability)

สถานที่ตั้งโรงแรม

Mantra Amphora Palm Cove

49 Williams Esplanade
4879 palm cove
ออสเตรเลีย

โทร: +611300092872

แฟ็กซ์: (+61)7/40598101

เช็คอินตั้งแต่ 14h00

เช็คเอาท์ได้ถึง 10h00

  • ทางเครื่องบิน

    CAIRNS AIRPORT ที่ 24 กม. / 14.91 ไมล์ - รถชัทเทิลบัส ค่าบริการ

พิกัด:-16.747658, 145.670138

บริการของโรงแรมและบริเวณใกล้เคียง

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

สรุป

  • รถรับส่ง
  • Wi-Fi
บริการของโรงแรมและอุปกรณ์
  • ข้อมูลโรงแรม
    • ห้องพัก 108 ห้อง
    • ห้องพักสำหรับผู้ที่มีข้อจำกัดด้านการเคลื่อนไหว 0 ห้อง
    • ห้องพักสำหรับครอบครัว 0 ห้อง
    • ห้องที่เชื่อมต่อกัน 0 ห้อง
    • ห้องปลอดบุหรี่ 108 ห้อง
    • 3 ชั้นต่าง ๆ
  • ภาษาพูดที่โรงแรม
  • บริการซักรีด/พนักงานรับส่งเสื้อผ้า
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas มีค่าบริการเพิ่มเติม
    • WiFi at the hotel มีค่าบริการเพิ่มเติม
  • พื้นที่ปลอดบุหรี่ 100%
การเดินทางไปยังที่พัก
  • รถรับส่ง
    • CNS มีค่าบริการเพิ่มเติม
    • CAIRNS AIRPORT มีค่าบริการเพิ่มเติม

ที่พักของเรา

Mantra Amphora has accommodation to suit all types of travelers. Whether you're visiting Palm Cove on business, stopping overnight on your way around Australia, or enjoying a romantic getaway or holidaying with the kids, we've got the perfect place to stay. Our hotel rooms are a great, affordable option and the spacious 1 Bedroom Apartments are perfect for a romantic getaway. For families and larger groups our 2 and 3 Bedroom Apartments are ideal. Please note this property has stair access only.

Hotel Spa Room

  • จำนวนคนสูงสุด: 2
  • ขนาดพื้นที่: จาก 17 / 183 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

รีวิวจากแขกผู้เข้าพักที่
Mantra Amphora Palm Cove

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL 4.5/5

รีวิว 2,176 รายการ

เรทติ้งบน TripAdvisor 4.0/5

รีวิว 1,921 รายการ

Disappointing start to the holiday

คะแนนจาก Tripadvisor 3.0/5

Brian C 02/08/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Whist the apartment was roomy and comfortable there were a number of issues. The unit had not been cleaned well. There was mould on the curtains and toilet door, the kitchen window had not been cleaned properly, the kitchen cupboard doors had grease stains and toiletries had been left by the previous occupants on the shower screen. There were also a number of maintenance issues, including a blind that didn’t function, a shower door that didn’t close properly and several lights that didn’t work. After reporting the problems to reception the apartment was given a good clean and the blind was replaced. The other maintenance issues were not addressed.

Dear Brian C, Thank you for taking the time to provide feedback on your recent stay. It is disappointing to read that your stay failed to meet both your expectations of the Resort and our goal of achieving a level of excellence in accommodation and service. Your feedback regarding the general cleanliness has been brought to the attention of the Executive Housekeeper and the Maintenance Manager. Unfortunately it is apparent that we must immediately focus much greater attention to detail in our quality control. I will personally discuss your feedback with all the cleaning and maintenance staff and utilize it as a source of immediate training for those staff members who failed to uphold the standards set by us. Please trust that the management team and the staff at Mantra Amphora take pride in the work that is delivered and care for the comfort levels of all our guests. Once again my apologies for your less than ideal stay with us. We hope to have the opportunity to welcome you back to Mantra Amphora. Yours sincerely Chris & Team

No welcome drinks for Accor members,no wifi for 3 days , rooms no cleaning because we don’t stay 8 days but we stay 4 da

คะแนนจาก Tripadvisor 1.0/5

julythamm43 14/01/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

No welcome drinks for Accor members ,no Wi-Fi for 3 days when we stay 4 days ,room no clean and bed no make it ,no change bed sheets,no new towels for 3 days ....so we not happy...no make sense to be members of Accor if we can benefit of the card ..sorry

Dear JULIE THAMM, Thank you for taking the time to tell us about your experience at the Mantra Amphora Palm Cove. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Loyalty is big at Accor and I am sorry that this was not apparent to you during your stay. At Mantra Amphora we provide sparkling water as welcome drink. I will follow up with our team as to why it was not placed into the room prior to arrival. The WIFI infrastructure had suffered a major failure and the entire building distribution was down. Please trust that the team has done all they can immediately and throughout to try and get it going again but sometimes such issues are not able to be resolved quickly and without time consuming contractor involvement. The connection was not out for 3 days so I will have to check with the contractor to get more feedback on your case specifically. Please note also that with full occupancy the WIFI speed experienced can greatly vary especially since Palm Cove overall is not blessed with lightning fast internet. Telstra and Optus outages and slow speeds from the ISP, possibly also due to the overall increased usage by full hotels across Palm Cove and the region, were common in the past 10 weeks and we are unable to improve on those. It is regrettable that you were not informed by your agent of the un-serviced rates. We unfortunately only operate with un-serviced rates for quite some time where additional servicing can be arranged at extra cost. It was decided then that any additional supplies for the room is provided free of charge via reception if needed. A system that is welcomed by the majority of our guests, but I understand your disappointment if you have not been advised at the time of booking so that the choice would have been yours. We do include weekly servicing in our rates which means that housekeeping will service apartments once a week if you stay more than 8 nights with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris & Team

Getaway

คะแนนจาก Tripadvisor 4.0/5

Markim78 05/11/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Spectacular location, great pool and surroundings. Walking distance to the restaurants. The only negative is that the unit we had was a little tired and needed refurbishment. The cleaning staff were excellent especially “Christina” overall a great holiday.

Dear Markim78, Thank you so very much for your comments, we look forward to welcoming you back to Palm Cove in the near future. Sincerely, Chris & Team

Perfect Palm Cove

คะแนนจาก Tripadvisor 5.0/5

coralieg93 Couples - 06/01/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed in a very comfortable one bedroom apartment. Would certainly recommend the ocean view apartments. Clean and tidy apartment with a very comfortable bed. The gardens and grounds were lovely with lush tropical plants.

Dear coralieg93, Thank you for your lovely review of your experience at Mantra Amphora, Palm Cove - it is valued and appreciated. We hope to welcome you back to Tropical North Queensland in the not too distant future. Best regards, Chris & Team

ในฐานะที่เป็นพันธมิตรกับ  TripAdvisor

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