Peppers Bluewater Resort Lake Tekapo 4 stars

Customer review rating (ALL Rating) 4.1/5 1,578 reviews

Peppers Bluewater Resort Lake Tekapo - Image 1
Peppers Bluewater Resort Lake Tekapo - Image 2
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State Highway 8, 7945 LAKE TEKAPO, New Zealand

Description

Hotel extras

  • Central location provides easy proximity to town centre.

  • Situated overlooking Lake Tekapo and township.

  • Rakanui Restaurant boasts superb panoramic views

  • Surrounded by the spectacular landscapes of the Southern Alps

  • Explore Lake Tekapo and the surroundings

Our accommodation(s)

Hotel location

Peppers Bluewater Resort Lake Tekapo

State Highway 8
7945 LAKE TEKAPO
New Zealand

GPS:-44.00312567, 170.4739952

Telephone
Fax +64 3 680 7100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Rakinui Restaurant & Bar

Rakinui Restaurant celebrates this abundance of fine fare, capturing the flavours of the region perfectly with a contemporary farm to table philosophy. The wine list carries a selection of fine New Zealand wines to complement your dining selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,578 reviews

Customer review rating 4.0/5

Ron B. Families - Confirmed reviews ALL

Good comfortable stay with some minor cleaning/maintenance items that needed attention

Dear Ron B., Thank you for your feedback regarding your recent stay. We are pleased to hear you found your visit comfortable. We appreciate your comments about the cleaning and maintenance aspects and will ensure they are addressed for future guests' enjoyment. Best regards, Selvendhran Baskaran Duty Manager Peppers Bluewater Resort Lake Tekapo

Customer review rating 5.0/5

Liv F. Couples - Confirmed reviews ALL

My husband and I took a night off farm while he was playing in the ice hockey tournament. Our room was comfortable, clean and had everything we needed for a night. The tea and coffee machine were great as well as toiletries. Breakfast buffet was lovely.

Dear Liv F., Thank you for your kind feedback regarding your recent stay at Peppers Bluewater Resort Lake Tekapo. We are delighted to hear that you found your room comfortable and clean, and that our breakfast buffet met your expectations. It is always our goal to provide a welcoming experience for our guests, and we appreciate your positive remarks. We hope to welcome you back in the future. Best regards, Selvendhran Baskaran Duty Manager Peppers Bluewater Resort Lake Tekapo

Customer review rating 4.5/5

Keith M. Couples - Confirmed reviews ALL

Front desk staff could be a little more helpful.

Dear Keith M., Thank you for your positive feedback regarding the comfort and equipment of your apartment. We appreciate your comments on our front desk staff and will take them into consideration for future improvements. Best regards, Selvendhran Baskaran Duty Manager Peppers Bluewater Resort Lake Tekapo.

Customer review rating 4.5/5

Li S. L. Friends - Confirmed reviews ALL

We were amazed at the concept with the kitchen and the living room being on the first floor. The excitement could be compared as unboxing a blind-box when we discovered the stairs that lead to the first floor, that is so spacious and comfy for 4.

Dear Li S. L., Thank you for your kind words regarding your recent stay at Peppers Bluewater Resort Lake Tekapo. We are delighted to hear that you enjoyed the comfort and spaciousness of your accommodation. It is wonderful that the layout exceeded your expectations. We look forward to welcoming you back in the future. Best regards, Mosese Rokolaqa Peppers Bluewater Resort Lake Tekapo

Customer review rating 1.5/5

Mitchell K. Couples - Confirmed reviews ALL

Check in process not greatly welcoming. 2x washer & dryer laundry facilities for all rooms to share. Linen, including mattress protector very old and tattered, worn and yellowing. Only 1x mattress underlay provided for the king bed. Which was two singles pushed together. So only one was comfortable and sat higher than the other side. Staff did not identify themselves upon dropping off items. Barged into the villa because they “had to install the pan” that was not already in the room before we checked into. Including extra linen required for the use of sofa bed. Terrible buffet breakfast. Pretty sure powdered egg is used for scrambled eggs. Although, did not ask to confirm. Our group booked in for 3x nights. Checked out after one night. Really did not want to further waste our holiday and good times on an overrated hotel/resort. Plus, not much to do in town once you’ve done the three activities which take less than one day to complete.

Kia ora Mitchell, Thank you for taking the time to share your feedback. We were disappointed to learn that your experience did not meet expectations and that you ultimately decided to shorten your stay. Creating a welcoming and enjoyable experience for our guests is something we take great pride in, so it is concerning to hear that your arrival and interactions with our team left you feeling otherwise. Your comments have been noted and will be discussed with the relevant team members to ensure we continue to improve the level of service we provide. We also appreciate your feedback regarding the condition and comfort of the bedding. Comments such as these are valuable, as they help us identify areas where additional attention and training are required to ensure our accommodation is presented to the standard our guests expect. In relation to the laundry facilities, these are shared amongst the villas within the accommodation block in which you were staying, while some of our other room categories do offer private washing and drying facilities. We understand this may not have aligned with your expectations and appreciate the opportunity to provide some clarification. Your comments regarding breakfast have also been shared with our Food & Beverage team. We recognise that dining experiences form an important part of any holiday, and feedback such as yours helps us continue refining what we offer. Most importantly, we regret that these concerns impacted your time with us. Had we been aware of the issues during your stay, our team would have welcomed the opportunity to address them and do everything possible to improve your experience. Thank you again for your feedback. While we are sorry that your stay fell short of expectations, we appreciate you bringing these matters to our attention and wish you all the best in your future travels. Regards, Kerry Dangers Operations Manager - Peppers Bluewater Resort ke… | P +6… | www.peppers.co.nz

Other web-users rate our hotel

  • 1,257 reviews 9/10 Location
  • 2,214 reviews 6.7/10 Room
  • 1,053 reviews 7.1/10 Service
  • 19 reviews 5.2/10 WiFi
  • 1,052 reviews 4.6/10 Comfort
  • 480 reviews 5.7/10 Cleanliness
  • 471 reviews 5.8/10 Amenities
  • 383 reviews 4.4/10 Value

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