Mantra Lake Tekapo 4 stars

Customer review rating (ALL Rating) 4.5/5 366 reviews

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1 Beauchamp Place, 7999 LAKE TEKAPO, New Zealand

Description

Hotel extras

  • Make use of our BBQ entertainment area by the pool after a day exploring beautiful Lake Tekapo

  • Our optimal location is just a 10 minute walk to the town centre, & 5 minute walk to the lake

  • We offer an outdoor pool and hot tub; both are a perfect way to relax after a day out

  • Our spacious apartments are fully self contained, all offering kitchen and laundry facilities

  • Famous for its star gazing, Lake Tekapo is the perfect location to be at one with nature

Our accommodation(s)

Hotel location

Mantra Lake Tekapo

1 Beauchamp Place
7999 LAKE TEKAPO
New Zealand

GPS:-44.006986, 170.485883

Telephone
Fax +64 3 680 6889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • 100% Non Smoking Property

Pool

Sink into the hot tub overlooking the snow-capped mountains of the Southern Alps. During summer, cool off in the pool and relax in the New Zealand sunshine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  366 reviews

TripAdvisor Rating  4.0/5  669 reviews

Warm, spacious, clean and comfortable apartment with a wonderful view.

TripAdvisor rating 4.0/5

snochaser TripAdvisor review

This is a warm, spacious, clean and comfortable apartment, with a wonderful view and equipped with most things you need. There is even a garage that will accommodate a medium sized car which is a bonus. We have stayed here a few times over the years and sadly each time we come it has worn out a bit more, it is definitely time for a refresh and upgrade. These apartments are not a cheap option and sadly many things are wearing out and, in some cases, don't work or are dangerous. It is looking very tired, and not really worth the high price. The lock on the bathroom door does not work, the basin is badly cracked and missing part of the tap. The plates are all miss matched and there is only 4 of each item, so if you want to use a bowl for dinner and then dessert you must wash the plates between courses. You are expected to turn the dishwasher on upon departure but as they don't replenish the powder during your stay there was no powder to use. Towels are not replaced and there are not enough rails to dry them on in the bathroom between uses. Quilts were badly stained with what looked like food or worse... These are minor inconveniences; however, the most troubling aspect was the plug used on the heater in the living room. It is not sufficient for the capacity of the heater and consequently heats up to a dangerous level when in use which has resulted in the plug melting and burning and if used would be a fire hazard. We made sure it was unplugged and not used during our stay. Finally, when booking on the Accor website a welcome drink was promised, however upon checking at the hotel they knew nothing about welcome drinks or any Accor plus gold privileges. Certainly not the service we have come to expect from Accor properties.

Good stay

Customer review rating 3.5/5

Acbl Families - Confirmed reviews ALL

A few minutes drive to Lake Tekapo town, the partment is newly renovated (some of the apartment has completed the renovation), cozy and warm, we like it so much.

Dear ACBL, We very much appreciate your comments regarding your stay at the Mantra Lake Tekapo. It was lovely to meet you in person. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager

Smelly room and lost shoes

Customer review rating 1.0/5

Yw Families - Confirmed reviews ALL

We stayed in the 2 bedroom apartment in Mantra. Room is smelly both upstairs and downstairs, probably from the cooking. But even when lying on bed upstairs, you can smell it. Heating is good. Heater in the room. lounge and bathroom to make you warm in the winter. I left a pair of new branded shoes in the room and found it after we left there, We called the manager and he said he would check for me and call me back. But he did not call back and I called him the next day, got the answer is they did not find it anywhere. I believed hotels do not usually throw away personal belongings if guest left something in the room and not rubbish bin. Again manager said he would check in the laundry and call me back with no callback . Will never choose this hotel if going to Tekapo.

Dear YANXUAN W., Thank you for taking the time to tell us about your experience at the Mantra Lake Tekapo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We looked for your shoes but couldn't find anything. Housekeeping staff confirmed that there was no lost property found in the unit you stayed in. We apologize for not getting you back in time as promised. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager

Well Located, amazing stay.

Customer review rating 5.0/5

Renata C. Families - Confirmed reviews ALL

The staff were really friendly when I arrived. They let me drop my bags off while they were finishing cleaning the house, which had three bedrooms. The house had heaters in all the rooms, including the bathroom, keeping my family warm throughout our stay. The house had everything we needed in them. We loved the place.

Dear Renata C, We very much appreciate your comments regarding your stay at the Mantra Lake Tekapo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager

No empathy from management - buyer beware

Customer review rating 0.5/5

Pete Friends - Confirmed reviews ALL

We booked a one night stay via Expedia and accidently selected the wrong night. Despite trying to immediately contact the hotel to rectify the situation we were unable to talk to somebody until the following day. The manager refused to re-book our accommodation to the following night and held tight to the full fee. It was a simple mistake which we owned but they showed no empathy in assisting with a re-book and greedily took the full fee for us not staying at the hotel. I feel this was very poor behaviour, not very understanding and obviously profit driven.

Dear Mr A., Thank you for taking the time to tell us about your experience at the Mantra Lake Tekapo. I am sorry to hear about your experience and I can completely understand your frustration. However, since your booking was made through Expedia, we were unable to make any changes to it directly, hence the staff member you spoke to you on that weekend advised you to reach out to Expedia and request the desired changes. The staff member also advised you that we have no issues accepting a different date, but the changes must come through the travel agent and in this case, it would have been Expedia. This is a standard practice throughout the industry therefore even if we try the system doesn't allow us to change the dates directly on our side. Once you contact the travel agent, they will then contact us to see if we are ok with the changes and we always approve it subject to availability. Mr Admas, we understand that changes in plan do happen and sometimes we do make mistakes with dates, and we would always try our best to come up with best possible solution for our guests. Please do not hesitate to reach out to me directly if you wish to discuss it further or if I can be any further assistance. Sincerely, Udey Singh Hotel manager Mantra Lake Tekapo ud… 02…

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Other web-users rate our hotel

  • 262 reviews 9.5/10 Location
  • 440 reviews 8/10 Room
  • 201 reviews 7.7/10 Service
  • 13 reviews 6.5/10 WiFi
  • 131 reviews 6.6/10 Cleanliness
  • 5 reviews 6/10 Breakfast

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All our hotels in Lake Tekapo

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.