Peppers Bluewater Resort Lake Tekapo 4 stars

Customer review rating (ALL Rating) 4.1/5 1,572 reviews

Peppers Bluewater Resort Lake Tekapo - Image 1
Peppers Bluewater Resort Lake Tekapo - Image 2
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State Highway 8, 7945 LAKE TEKAPO, New Zealand

Description

Hotel extras

  • Central location provides easy proximity to town centre.

  • Situated overlooking Lake Tekapo and township.

  • Rakanui Restaurant boasts superb panoramic views

  • Surrounded by the spectacular landscapes of the Southern Alps

  • Explore Lake Tekapo and the surroundings

Our accommodation(s)

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Room 1

Hotel location

Peppers Bluewater Resort Lake Tekapo

State Highway 8
7945 LAKE TEKAPO
New Zealand

GPS:-44.00312567, 170.4739952

Telephone
Fax +64 3 680 7100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Rakinui Restaurant & Bar

Rakinui Restaurant celebrates this abundance of fine fare, capturing the flavours of the region perfectly with a contemporary farm to table philosophy. The wine list carries a selection of fine New Zealand wines to complement your dining selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,572 reviews

Customer review rating 1.5/5

Mitchell K. Couples - Confirmed reviews ALL

Kia ora Mitchell, Thank you for taking the time to share your feedback. We were disappointed to learn that your experience did not meet expectations and that you ultimately decided to shorten your stay. Creating a welcoming and enjoyable experience for our guests is something we take great pride in, so it is concerning to hear that your arrival and interactions with our team left you feeling otherwise. Your comments have been noted and will be discussed with the relevant team members to ensure we continue to improve the level of service we provide. We also appreciate your feedback regarding the condition and comfort of the bedding. Comments such as these are valuable, as they help us identify areas where additional attention and training are required to ensure our accommodation is presented to the standard our guests expect. In relation to the laundry facilities, these are shared amongst the villas within the accommodation block in which you were staying, while some of our other room categories do offer private washing and drying facilities. We understand this may not have aligned with your expectations and appreciate the opportunity to provide some clarification. Your comments regarding breakfast have also been shared with our Food & Beverage team. We recognise that dining experiences form an important part of any holiday, and feedback such as yours helps us continue refining what we offer. Most importantly, we regret that these concerns impacted your time with us. Had we been aware of the issues during your stay, our team would have welcomed the opportunity to address them and do everything possible to improve your experience. Thank you again for your feedback. While we are sorry that your stay fell short of expectations, we appreciate you bringing these matters to our attention and wish you all the best in your future travels. Regards, Kerry Dangers Operations Manager - Peppers Bluewater Resort ke… | P +6… | www.peppers.co.nz

Customer review rating 4.0/5

Kian K. L. Families - Confirmed reviews ALL

Dear Kian K. L., Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and enjoyed the beautiful views. We look forward to welcoming you back in the future for another pleasant experience. Best regards, Peppers Bluewater Resort Lake Tekapo.

Customer review rating 5.0/5

Linda H. Couples - Confirmed reviews ALL

Dear Linda H., Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you enjoyed our prime location, friendly staff, and excellent meals. Your satisfaction with our rooms is also greatly appreciated. We look forward to welcoming you back in the future. Best regards, Peppers Bluewater Resort Lake Tekapo

Customer review rating 3.5/5

April N. Couples - Confirmed reviews ALL

Dear April N., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with your initial room assignment and the condition of the facilities. We strive to provide a comfortable environment for all our guests, and I regret that we fell short in this instance. Your comments regarding the upkeep of our property will be noted as we continually assess and improve our services. I appreciate your understanding in allowing us to relocate you to a more suitable room. Thank you once again for your insights. Best regards, Selvendhran Baskaran Duty manager Peppers Bluewater Resort Lake Tekapo

Customer review rating 2.0/5

Paige T. Friends - Confirmed reviews ALL

Dear Paige, Thank you for sharing your feedback. We are sorry to hear that the room did not meet your expectations and that you found the space more limited than anticipated. We understand how important it is to have enough room to comfortably unpack and move around during your stay. Our rooms vary in size and configuration, and we appreciate that individual preferences and requirements can differ. Should additionally room categories be available at the time of arrival, guests are welcome to enquire about upgrade options, which may be offered for an additional charge and are subject to availability. We regret that the noise from the air conditioning unit near your room caused discomfort and disturbed your stay. A peaceful and restful environment is something we strive to provide, and we understand how frustrating excessive noise can be. Your comments have been shared with our maintenance team for further investigation and review. We appreciate your comments and will continue to review how we present our rooms to ensure guest expectations are aligned with the accommodation provided. Thank you for taking the time to share your experience. Kind Regards

Other web-users rate our hotel

  • 1,243 reviews 9/10 Location
  • 2,192 reviews 6.7/10 Room
  • 1,048 reviews 7.2/10 Service
  • 19 reviews 5.2/10 WiFi
  • 1,042 reviews 4.6/10 Comfort
  • 475 reviews 5.7/10 Cleanliness
  • 470 reviews 5.8/10 Amenities
  • 380 reviews 4.3/10 Value

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