Peppers Bluewater Resort Lake Tekapo 4 stars

Customer review rating (ALL Rating) 4.0/5 1,634 reviews

Peppers Bluewater Resort Lake Tekapo - Image 1
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Description

Hotel extras

  • Central location provides easy proximity to town centre.

  • Situated overlooking Lake Tekapo and township.

  • Rakanui Restaurant boasts superb panoramic views

  • Surrounded by the spectacular landscapes of the Southern Alps

  • Explore Lake Tekapo and the surroundings

Our accommodation(s)

Hotel location

Peppers Bluewater Resort Lake Tekapo

State Highway 8
7945 LAKE TEKAPO
New Zealand

GPS:-44.00312567, 170.4739952

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Rakinui Restaurant & Bar

Rakinui Restaurant celebrates this abundance of fine fare, capturing the flavours of the region perfectly with a contemporary farm to table philosophy. The wine list carries a selection of fine New Zealand wines to complement your dining selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,634 reviews

TripAdvisor Rating  3.5/5  4,742 reviews

Well located

Customer review rating 3.0/5

John S. Couples - Confirmed reviews ALL

Mixed. The staff pleasant and actioned issues but too many issues with the facility for the prices charged. The basin in the bathroom is cracked, towels not delivered one day, the washing machine was broken. I do not believe that standard is value for money. One day we left at 7 am returned at 4pm room not serviced even though card on door. We rang reception at 5.30 with immediate response.

Dear JOHN S., Thank you for taking the time to tell us about your experience at the Peppers Bluewater Resort Lake Tekapo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mosese Rokolaqa

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Staff were accommodating and helpful room was clean and well appointed

Dear Angela R., We are glad that you loved our accommodation, and it feels great to know that our staff and service left a positive impression on you. We also hope your stay was comfortable, and you had easy access to everything you needed. We look forward to welcoming you again soon. Sincerely,

Worst room in two weeks in NZ

Customer review rating 1.0/5

Sarah Couples - Confirmed reviews ALL

We paid almost $300 for a room barely larger than the bed. The two of us had two backpacks and two carry on roller bags and had to put one suitcase in the bathroom in order to be able to walk around the bed. There was one narrow window facing the parking lot so the room was completely dark. The photo of the room category shows a large window with a lake view. I understand small hotel rooms in Paris or San Francisco, but Lake Tekapo?! The bathroom was actually fine both in size and fittings.

Dear SARAH C., Thank you for taking the time to tell us about your experience at the Peppers Bluewater Resort Lake Tekapo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Hotel well located but room was not.

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

When we booked the room it looked a lot bigger and suggested a lake view. In reality it was box size and we hardly had room to move, no view, one very small window to look out. Also workmen were making lots of noise in early evening. We could hear water trickling from place above. Most unsatisfactory.

Dear Jo B., Thank you for taking the time to tell us about your experience at the Peppers Bluewater Resort Lake Tekapo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Overpriced very modest accommodation.

Customer review rating 1.5/5

Carole Couples - Confirmed reviews ALL

We were in a tiny room with no space for a second suitcase. We had to move the bedside table to reach a plug to charge our devices. We couldn’t log onto the tv as there was only sky tv and we don’t have that on our devices. We don’t know what it is. This accommodation was the smallest room we had in New Zealand. It was an expensive hotel with nothing to offer.

Dear CAROLE S., Thank you for taking the time to tell us about your experience at the Peppers Bluewater Resort Lake Tekapo. We sincerely apologise that your recent stay fell short of expectations.It is disappointing to hear the room you were provided failed to meet you expectations, I note your reservation was for one of our standard hotel rooms which are by definition and are of course advertised as a ‘Sleep & Go’ type accommodation. Depending on the property occupancy, we are sometimes able to offer upgrade options. These upgrade options for larger room types incur additional fees as would happen in most all hotels. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 889 reviews 9/10 Location
  • 1,894 reviews 6.6/10 Room
  • 964 reviews 7.2/10 Service
  • 31 reviews 6.8/10 WiFi
  • 788 reviews 4.9/10 Comfort
  • 478 reviews 5/10 Food
  • 442 reviews 5.2/10 Cleanliness
  • 395 reviews 5.2/10 Amenities

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