Mantra on Queen - Brisbane

Much better options available when visiting Brisbane - property showing its age with ripped curtains, scuff marks on walls, grey white sheets. On a main intersection with considerable street noise. Rooms are of decent size though and generally clean.

I phoned the hotel a few days out prior to booking, as quite a few negative reviews on Tripadvisor. I inquired about parking and was advise to arrive early, but not necessary check in. arrived at 11;00 to be greeted by a front desk staff member who looked like it was painful to do his job, was advised check-in was 2pm, I acknowledge this to advise i was not intending to check in by was told to arrive early for parking. I was given a flyer and told full and to try around the corner its cheaper. That was it. Check-in at 3pm was clunky and not a welcoming experience. the room was tired and in need of a good clean. the web site didn't mention / nor did the check in staff member that the pool was closed due to maintenance, if this was the case i would have stayed at one of your sister properties. I also sent an email the day before arrival that went un answered. I have stayed at many Accor properties and this Mantra on Queen needs some attention. Hospitality is the core business in hotel accommodation ......this needs some work. Regards Jeremy

We stayed as a group of 5 ladies for a girls weekend. The unit was in a state of disrepair. One of the bathrooms had a shower with no handle on the inside of the door so you are unable to close it without reaching to the top of the door. The shower also leaked and I had to put a towel in the corner of the bathroom behind the toilet to mop up the water. A curtain rod in the lounge was hanging off the wall and none of the curtains in any of the rooms were hung properly, with missing hooks. The kitchen cabinets were badly water damaged. There were handles missing off the cupboard that held the washing machine. The refrigerator seals were degraded and rotting. There was dust hanging from the ceiling and light fittings. The pool was closed but we had not been notified prior to staying. There was no restaurant or bar. I am very disappointed in this hotel and would not recommend it to anyone. There was no parking available.

Very average decent room size but needs a massive upgrade. The bed was very uncomfortable. Decent location nice staff no bar and no restaurant & onsite parking was not available. There are lots of decent hotel options in Brisbane unfortunately this is not one of them

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