FV by Peppers

Dodgy location, not family friendly. Seedy neighbourhood. Hard to tell on the website and we don’t know Brisbane at all. Lesson learnt. Valet parking terrible - no driveway and near busy intersection. Apartment not to the standard we expect from Peppers. Staff very nice though.

Friendly and helpful staff. Room bin was full and cleaning rag left on kitchen bench. Quality of room for price very poor. Underwhelmed for price. 3 towers not equal in quality. Had to use three seperate lifts to get to room. Wait time for lifts very long.

We were able to check in early, which we appreciated, staff were polite, however that was the only positives unfortunately. Elevators took way too long in the main building, crumbs were still on the lounge when we checked in and bench didn’t look like it had been wiped down, general presentation of the room was shabby compared to when I stayed there shortly after it opened. Aircon in room didn’t work, room felt like a sauna. Pool on level 6 need some serious love, lots of little dead cockroaches in the pool. Cut soles of my feet on the pepplecrete. Valet parking people left my car accessories on overnight and car unlocked so the battery was flat, but they got the maintance man to charge it so we could eventually leave. Not sure if I’d return at that price, bit of a let down unfortunately.

I was expecting the finer elements that I have experienced at other Peppers resorts but FV was a joke. There were so many things that went wrong and any time we talked to reception about anything, we were given vague advice on what we should do. No one actually wanted to help or provide exceptional service. It was all quite bizarre by the end of our stay we were wondering how much worse it could have gotten! Luckily only stayed one night and definitely won’t be back. Strangest thing was the camera in the Private Spa Lounge. Nothing says luxury and relaxation like ‘we’re watching you’.

Booked for a 10 day stay as an international visitor in town for business and holiday, was a great location, very central, train station straight across the road with the CBD only one stop away, central to the nightlife - lots of clubs and bars and only a short walk down to the Howard Smith Wharf. Great facilities, excellent modern gym on site and great pools. Handy to lots of restaurants and cafes in the local area. Spa facilities seemed very popular and couldn't get a booking, so would recommend booking in as far in advance as possible. Local area can be a bit rowdy in the weekend, but otherwise not really an issue. Would recommend, would stay again. Room was a generous size with a separate lounge and bedroom. Good for business travelers or those staying a bit longer with the extra space, more like a nice small apartment.