BreakFree Grand Pacific Caloundra 4 stars

Customer review rating (ALL Rating) 4.3/5 838 reviews

BreakFree Grand Pacific Caloundra - Image 1
BreakFree Grand Pacific Caloundra - Image 2
BreakFree Grand Pacific Caloundra - Image 3
BreakFree Grand Pacific Caloundra - Image 4
100 Bulcock Street, 4551 CALOUNDRA, Australia

Description

Hotel extras

  • Make a splash in the lagoon pool and spas, overlooking the waterway of Pumicestone Passage

  • Visit the tour desk to find out about all the great activities to do and sights to see nearby

  • We have a BBQ area to cook up a storm after a day out exploring, or a day spent by pool

  • Perfectly positioned with water views, nearby dining, all just 50 metres from Bulcock beach

  • If you want to maintain your fitness routine while you're away there's a gym onsite

Our accommodation(s)

Hotel location

BreakFree Grand Pacific Caloundra

100 Bulcock Street
4551 CALOUNDRA
Australia

GPS:-26.804815, 153.129495

Telephone
Fax +61 7 5436 4455

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Take in the sunshine and views of Pumicestone Passage from a poolside deck chair or take a dip in the heated pool or spa. There's also a sauna onsite for guests to enjoy

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  838 reviews

TripAdvisor Rating  4.0/5  1,494 reviews

Customer review rating 1.5/5

Sheila J. Families - Confirmed reviews ALL

Brief directions given at reception as to how to reach our unit, which we cwe ouldn't follow. Directions re parking were also unsatisfactory, o get back to our did not know how to get back to our unit. We asked a passing cleaning lady. She was very helpful and took us there. There was no helpful folder in the unit to give instructions on operating equipment. There were no helpful telephone numbers, eg RSL, taxi, cinema, takeaway food places, etc. My biggest complaint was the building site just outside our unit. I was told when booking the the work would be completed early Dec.ember. I took this to mean during our first week and thought they would be putting finishing touches to the pool. In fact, it was far from complete even when we left. During our stay there was a constant noise and workmen passing to and fro past our windows. Even on the Saturday when there shouldn't have been any work there was drilling from early morning. We went out but it was still continuing in the afternoon until approx. 3.00 pm. I complained on departure and asked for compensation. 15 per cent off the bill was offered and I accepted this. I trust you will make this repayment as soon as possible. It was sad that there were so many problems as the apartment was beautiful and we could have had a wonderful holiday.

Dear Sheila J., Thank you for sharing your detailed feedback about your recent stay. We sincerely apologise for the issues you encountered during your time with us and regret that your experience did not meet expectations. We’re sorry to hear that the directions provided were unclear and that you had trouble finding your unit. We’ll review and improve our communication in this regard to make sure future guests have clearer instructions. Additionally, we understand the frustration of not having helpful information readily available in the unit, and we will look into providing a comprehensive guide with essential details such as local contacts, amenities, and instructions for the equipment. We deeply regret that the ongoing construction affected your stay, and we sincerely apologise for the noise and disruption you experienced. While we had hoped the work would be completed as planned, unforeseen delays led to this inconvenience. We appreciate your patience and understanding and are glad the compensation offered was acceptable to you we will process your refund as soon as possible. We truly value your feedback and will take steps to improve for future guests. We hope to have the opportunity to welcome you back and provide a more seamless experience. Kind regards, Mariel Fischer General Manager

Great Location

Customer review rating 5.0/5

Jenni K. Families - Confirmed reviews ALL

We had a lovely time staying here. Rooms were lovely & it was such a convenient location too shops and beach. Will stay again for sure

Dear Jennifer K., Thank you for your wonderful feedback on your recent stay at Breakfree Grand Pacific! We're so happy to hear that you had a lovely stay and enjoyed the convenience of our location, as well as the comfort of your room. We truly appreciate your kind words and would be thrilled to welcome you back for another stay in the future. We look forward to seeing you again soon! Kind regards, Mariel Fischer General Manager

Great location, nice apartment, poor customer service

Customer review rating 1.5/5

Emma R. Families - Confirmed reviews ALL

We loved our stay, apartment was great. Only let down was customer service, we were meant to be receiving a 15% refund due to pool closure a week before our stay and we are now a week after our stay and still no refund received. Can’t get a hold of anyone on the phone, email or call back message service and I did speak to the receptionist during our stay who ensured me we will receive the refund via email, still no email.

Room with a Rooftop Surprise!

Customer review rating 4.5/5

Philip F. Couples - Confirmed reviews ALL

Our Caloundra catch up was nearly perfect. Great balcony views of the Pumicestone Passage, easy walking distance to beach front cafes and restaurants, and centrally located to Main Street shopping. You can even walk to Bribie Island if you wish. Our spacious room was excellent, with all the amenities needed to be self contained if that was what you wanted. The private rooftop BBQ and spa was a great surprise. Once the swimming pool refurbishment is complete, the experience at Breakfree Caloundra would be 10/10!

Dear PHILLIP, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the beautiful balcony views, the convenient location, and the amenities in your spacious room. It’s great to know the private rooftop BBQ and spa added to your experience — what a lovely surprise! We appreciate your understanding as we work on the swimming pool refurbishment, and we can’t wait for it to be ready so we can offer an even better experience. We hope to welcome you back soon for what we’re sure will be a 10/10 stay! Sincerely, Siyath W Front Office Manager

Customer review rating 2.0/5

Lisa T. Families - Confirmed reviews ALL

The service at the desk was lovely but we were unhappy with the room for the amount of money we paid. Stains on the carpet, air con didn’t work in the bedrooms. The rooms were so hot that we ended up sleeping in the lounge room. I wouldn’t recommend staying in the 3 bedroom roof top again.

Dear Lisa T., Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our desk staff, but we sincerely apologise that your room did not meet expectations. We take all concerns seriously, and we deeply regret the issues you encountered with the carpet stains and the air conditioning. Your comfort is our priority, and it is unfortunate that our 3 bedrooms have not been designed with air-conditioning in all bedrooms, also the cleanliness of the carpets has now been addressed. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a much more pleasant experience in the future. if you wish to discuss this further, please do not hesitate to contact me directly: ma… Best regards, Mariel Fischer General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 386 reviews 9.6/10 Location
  • 555 reviews 5.8/10 Room
  • 272 reviews 8.5/10 Service
  • 40 reviews 1.7/10 WiFi
  • 186 reviews 5.3/10 Comfort
  • 177 reviews 4.7/10 Cleanliness
  • 175 reviews 5.9/10 Pool
  • 117 reviews 3.6/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Caloundra

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.