Dear Simon, Thank you for taking the time to share your feedback following your recent stay at Mantra Lorne. I am delighted to hear that you had a relaxing weekend away and enjoyed our fantastic location. It's wonderful to know that you found your accommodation comfortable and that your stay provided the opportunity to unwind and recharge. Our team strives to create memorable and enjoyable experiences for all our guests, so it is always rewarding to receive such positive feedback. Thank you again for your kind comments. We look forward to welcoming you back to Mantra Lorne for another relaxing getaway in the future. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Haydn, Thank you for taking the time to share your feedback following your recent stay at Mantra Lorne. We are delighted to hear that you enjoyed our beachfront location and found it to be the perfect place for your getaway. Being situated right on the beach is one of the features our guests value most, and we're pleased that it contributed to an enjoyable two-night stay. We appreciate your kind comments and look forward to welcoming you back to Mantra Lorne for another relaxing visit by the coast. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear John, Thank you for taking the time to share your comments following your recent stay at Mantra Lorne. While I am pleased to hear that you enjoyed both the service from our team and the breakfast offerings, I am sorry to learn that you found the accommodation to be average and showing signs of age. We understand that guest expectations continue to evolve, and feedback such as yours is important as we work to improve and enhance our facilities. It is encouraging to know that our team provided good service and that breakfast was a highlight of your stay. I will be sure to share your comments with the team, who work hard to create a positive experience for our guests. Thank you again for your honest feedback. We appreciate your patronage and hope to have the opportunity to welcome you back to Mantra Lorne in the future. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Sue, Thank you for taking the time to share your experience following your recent stay at Mantra Lorne. I am delighted to hear that you enjoyed our fantastic location and found us to be conveniently close to the bus stop, beach, and local shops. It is wonderful to know that these aspects helped make your visit enjoyable and stress-free. I was also pleased to read your kind comments about our team. Providing friendly and helpful service is something we take great pride in, and I will be sure to share your feedback with both our front office and restaurant teams. They will be thrilled to know their efforts contributed positively to your stay. Thank you as well for mentioning the quality of our toiletries and the convenience of the in-room amenities. We know that thoughtful touches such as the toaster, kettle, and bar fridge can make a stay more comfortable, and I am glad these were appreciated. We truly value your feedback and are delighted that everything about your stay was lovely. We look forward to welcoming you back to Mantra Lorne for another memorable visit in the future. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Warren, Thank you for taking the time to share your feedback following your recent stay at Mantra Lorne. I am delighted to hear that you enjoyed a relaxing three-night getaway with us and that our breakfast and facilities, including the pool, contributed positively to your experience. I also appreciate your comments regarding the TV remote control. While it may seem like a small detail, we understand how important ease of use is to our guests, and your feedback will be taken into consideration as we continue to improve the guest experience. Please accept my apologies for the disturbance caused by the workers outside your window on your final morning. I understand how disappointing it can be to have your rest interrupted, particularly when enjoying a relaxing break. We regret any inconvenience this may have caused. Thank you again for your valuable feedback. We are pleased that you enjoyed your stay overall and look forward to welcoming you back to Mantra Lorne in the future. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Carol, Thank you for your lovely review and for choosing to stay with us again. We are delighted to hear that you continue to enjoy our perfect beachfront location, which is one of the many things that makes Mantra Lorne such a special destination. It is also wonderful to know that you appreciated the newly renovated room and enjoyed the upgrade during your stay. As a valued repeat guest, your feedback means a great deal to us. We are pleased that we could make your visit even more enjoyable and look forward to welcoming you back for another relaxing getaway by the beach. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Kerry, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our beachfront location and found the property conveniently situated close to the local shops, cafés, restaurants, and the Lorne Hotel. It is also wonderful to know that you found your room comfortable, clean, and tidy throughout your stay. I appreciate your understanding regarding the room allocation and servicing schedule. While I am pleased that you enjoyed the upgrade to a One Bedroom Apartment, I apologise for any confusion regarding the differences in housekeeping services between our Heritage Hotel Rooms and Apartments. I'm glad our reception team was able to assist promptly with fresh towels and support during your stay. Thank you again for your valuable feedback. We are especially pleased to hear that, despite this minor hiccup, you would choose to stay with us again. We look forward to welcoming you back to Mantra Lorne for another relaxing stay by the coast. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Ramanbir, Thank you for your wonderful feedback following your stay at Mantra Lorne. I am delighted to hear that you enjoyed our convenient location and that our team made a positive impression. Providing friendly and helpful service is something we take great pride in, and I will be sure to share your kind comments with our staff. We appreciate you choosing Mantra Lorne and look forward to welcoming you back for another relaxing coastal getaway in the future. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Mary, Thank you for taking the time to share your feedback following your recent stay with us at Mantra Lorne. I am delighted to hear that you enjoyed our great location and found our team welcoming and helpful throughout your visit. It's wonderful to know that you found your apartment comfortable, appreciated the well-equipped kitchen, and enjoyed the quiet setting despite being just across the road from the local shops and restaurants. Feedback such as yours is greatly appreciated and serves as encouragement for our team as we strive to provide memorable experiences for all our guests. Thank you again for your kind comments. We look forward to welcoming you back to Mantra Lorne on your next visit to the Great Ocean Road. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Stuart, Thank you for taking the time to share your feedback following your stay at Mantra Lorne. I was delighted to read that you found our team courteous, helpful, and responsive in resolving the issue with your booking. Providing a seamless and enjoyable experience for our guests is always our priority, and I am pleased that our staff were able to assist effectively. It is also wonderful to hear that you enjoyed your dinner at The Larder on your first evening and that our convenient location added to the overall enjoyment of your stay. Your kind comments will be shared with the team, who will be encouraged by your recognition of their efforts. We appreciate your support and look forward to welcoming you back to Mantra Lorne in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Diana, Thank you for taking the time to share your experience following your stay at Mantra Lorne. I am delighted to hear that you enjoyed your visit and that our team helped make your stay memorable. We are proud of our unique coastal location and work hard to ensure every guest feels welcomed and well cared for. Your kind feedback will be shared with our team, who will be encouraged by your comments. We sincerely appreciate your support and look forward to welcoming you back to Mantra Lorne in the near future. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Pamela, Thank you for taking the time to share your wonderful feedback following your stay at Mantra Lorne. I am delighted to hear that you enjoyed our convenient location, just a short stroll from both the beach and the town centre. It's fantastic to know that you were pleased with your room, our facilities, and that you enjoyed both breakfast and your dining experience in our restaurant. Our team takes great pride in creating memorable experiences for our guests, and your kind comments are greatly appreciated. I will be sure to share your feedback with the team, who will be thrilled to know they helped make your stay so enjoyable. Thank you again for choosing Mantra Lorne. We look forward to welcoming you back for another relaxing stay in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Georgia, Thank you for your continued loyalty and for taking the time to share your feedback. I am delighted to hear that you enjoyed our lovely grounds, excellent location, and the comfort of your apartment. It is especially rewarding to know that you choose to stay with us at Mantra Lorne several times each year. Returning guests like yourself are the greatest compliment we can receive. We are grateful for your ongoing support and are thrilled that our location and facilities continue to make Mantra Lorne your preferred destination on the Surf Coast. I will be sure to share your kind comments with our team, who work hard to ensure every stay is enjoyable and memorable. We look forward to welcoming you back for your next visit and thank you once again for choosing Mantra Lorne. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Maria, Thank you for taking the time to share your wonderful feedback following your stay at Mantra Lorne. I am delighted to hear that you had an amazing experience with us. It's great to know that you found your room comfortable, enjoyed our convenient location, and appreciated the easy check-in process. I am especially pleased that our friendly team helped make your stay memorable. Your kind words mean a great deal to us, and we are thrilled to hear that you plan to return. We look forward to welcoming you back to Mantra Lorne for another enjoyable stay by the coast. Warm regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Peter, Thank you for your wonderful review. I am delighted to hear that you had a fantastic stay with us and enjoyed your weekend at Mantra Lorne. It is especially pleasing to know that our team made such a positive impression with their helpful service and that you were able to take advantage of our amenities during your visit. I will be sure to share your kind comments with the team, as feedback such as yours is always appreciated and serves as great encouragement. Thank you for choosing Mantra Lorne. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Marilyn, Thank you for taking the time to share your feedback following your recent stay at Mantra Lorne. While I am pleased to hear that you enjoyed the room and its views, I am very sorry to learn that your stay was impacted by the external light and persistent noise disturbance. A good night's sleep is a fundamental part of any relaxing getaway, and I understand how disappointing it must have been for both of you to experience disrupted sleep throughout your stay. Your comments regarding the light outside the room, as well as the effectiveness of the curtains in blocking external light, are appreciated. The suggestions you have provided regarding pelmets and improved curtain coverage are very helpful and will be shared with our maintenance and property teams for review. I was also concerned to read about the loud humming noise you experienced overnight. This is certainly not the experience we want our guests to have, and we will investigate potential sources of the noise to determine whether corrective action is required. Thank you for bringing these matters to our attention. Guest feedback plays an important role in helping us improve our facilities and services. Whilst I regret that these issues detracted from what should have been a relaxing weekend away, I hope we may have the opportunity to welcome you back and provide a more comfortable experience in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Joseph, Thank you for taking the time to share your feedback following your recent stay at Mantra Lorne. I am pleased to hear that you found the room and facilities to be of a good standard and that you rated your overall stay positively. I also appreciate your comments regarding the lounge room blinds, and I will ensure this feedback is shared with our housekeeping and maintenance teams for attention. However, I was very concerned to read about your experience regarding the breakfast charges. Please accept my sincere apologies for the frustration and inconvenience caused. Being asked to provide proof of payment and having your family member charged again is certainly not the level of service we aim to deliver. I understand how disappointing this would have been and how it impacted the end of your weekend with us. I have asked our team to review the circumstances surrounding the breakfast charges and investigate the billing discrepancy you have raised. If an incorrect charge has occurred, we will ensure it is addressed appropriately. Thank you again for bringing these matters to my attention. While I am disappointed that parts of your experience fell short, I appreciate the opportunity to investigate and learn from your feedback. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Phil, Thank you for your wonderful review and for choosing to stay with us at Mantra Lorne. I am delighted to hear that you enjoyed your accommodation and found our facilities clean, comfortable, and well maintained. It is especially pleasing to know that our team helped make your stay enjoyable through their friendly service. I am also pleased that you enjoyed your dining experiences at The Larder, from your dinner through to breakfast, and that you were able to take advantage of our indoor pool during your visit. Thank you again for your kind feedback. We truly appreciate your support and look forward to welcoming you back to Mantra Lorne for another relaxing stay in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne

Dear Theodoros, Thank you for taking the time to share your feedback following your recent stay at Mantra Lorne. I am pleased to hear that you enjoyed our location. Being so close to the beach and local attractions is one of the aspects of the property that many guests value. However, I am very sorry to learn that your sleep was disrupted during your stay. We understand how important a restful night's sleep is, and I regret that noise from the surrounding area and the proximity of your room to the pool entrance impacted your experience. Please accept my sincere apologies for the inconvenience caused. Your feedback is appreciated and will be shared with our team as we continually review room allocations and look for opportunities to improve guest comfort. For future stays, we encourage guests to let us know if they are particularly sensitive to noise so that we can do our best to accommodate room preferences, subject to availability. Thank you again for your comments. We hope to have the opportunity to welcome you back and provide you with a much more relaxing experience in the future. Kind regards, Edwin Erftemeyer General Manager Mantra Lorne