Name: Mercure Newport | Newport City Centre Hotels | Accor Hotels - ALL
Address: Chartist Tower, Upper Dock Street, NEWPORT, NP201DW, GB
Telephone: +441633837700
Rating: 4.4

Mercure Newport

Hotel for travellers looking for local and authentic experiences

Located right in the heart of the city with views far and wide, Newport's tallest hotel provides striking views of the city, River Usk, and Transporter Bridge. This 4-star city oasis is located just a 7-minute walk from Newport Train Station, a 12-minute train journey to Cardiff Central, and less than a 5-minute walk from Newport Central Bus Station. At the heart of our hotel, you'll find our contemporary restaurant NP20 Bar & Kitchen, which is also home to a fabulous outdoor terrace.

Our contemporary restaurant sits on the third floor, so you can enjoy views of the city below while you dine. Enjoy a casual meal, pre-dinner drinks, or cocktails at the end of a long day. Head out onto our outdoor terrace, a perfect place to unwind! Mercure Newport also boasts four fully equipped meeting rooms on the ground floor. Our meeting rooms offer flexible spaces with access to complimentary Wi-Fi and a spacious breakout area with plenty of seating, ideal for coffee breaks and networking.

Our hotel is situated in the heart of Newport city centre, overlooking the River Usk. Just a 5 minute walk from the train station, with easy access links in and out of Cardiff city centre.

'The team and I are incredibly proud of how our hotel has flourished since opening. The tallest hotel in Newport, situated in the heart of the city with stunning views stretching far and wide, a fantastic destination for both business and leisure travel.'

Ceri TRELA, Hotel Management

Hotel extras

City centre location with stunning views
7-minute walk to Newport train station
ICC Wales under 4 miles away
12-minute train journey to Cardiff Central
3rd floor restaurant and bar with an outdoor terrace

Our accommodation(s)

Room

Classic room, 1 double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room with view, 1 king bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Room

Classic room, 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Single bed(s)

See availabilities

Room

Privilege Room with 1 kingsize bed, River side

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Room

Classic room with view, 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

Standard Accessible Room with 1 double bed

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Double bed(s)
Accessible room

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Suite

Junior Suite with beautiful skyline views, 1 super king bed & sofa

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: City View or River side

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Suite

Deluxe Suite with stunning river views, 1 super king bed & sofa

4 pers. max
47 m² / 505 sq ft

Bedding 1 x King size bed(s)
Views: River side

See availabilities

Room

Standard Accessible Room with 1 double bed

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Hotel location

Mercure Newport

Chartist Tower, Upper Dock Street
NP201DW NEWPORT
United Kingdom

GPS:51.587343, -2.995636

+44 1633 837700

Railway station
Highway exit

NEWPORT STATION

Railway station

Access: 970 m / 0.6 mi 7 min walk / 5 min drive

M4 J25

Highway exit

Access: 2.74 km / 1.7 mi 25 min walk / 7 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

BAR AND KITCHEN AT NP20

Situated on the 3rd floor, our restaurant offers a vibrant and contemporary space with a unique outdoor rooftop terrace. Ignite your senses and enjoy delectable menus - using the finest local produce, you can expect classic food with some modern twists.

KITCHEN AND BAR AT NP20

Our NP20 bar offers a vibrant and contemporary space, with a unique outdoor rooftop terrace, ideal for cocktails with friends, pre-dinner drinks or simply to unwind. One of Newport's best-kept secrets is our fabulous selection of delicious cocktails.

Fitness center

Our gym is located on the 3rd floor and is equipped with the latest cardio and weight training equipment, ensuring that you can maintain your fitness routine even when you're away from home.

Meetings & Events

Number of Meeting Room: 4
Surface of the largest room: 70 m² / 753 sq ft
Maximum seats capacity: 70
Maximum capacity for banquets: 50

Find out more

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 394 reviews

Jacinta C. Families - 1/13/2026 Confirmed reviews ALL

Excellent stay

Dear Jacinta C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thanking You, Trevor Fernandes Front Office Manager

Sam G. Business - 1/13/2026 Confirmed reviews ALL

comfy bed, clean quiet room, easy check-in, great location, all in all just fine. Only gripe is that the breakfast selection was a little bit sad, tired-looking fry-up and slightly stale pastries.

Dear Sam G., Thank you for taking the time to share your review. We’re pleased to hear that you enjoyed the comfortable bed, clean and quiet room, smooth check-in, and our great location. It’s wonderful to know these aspects contributed to a pleasant stay. We’re sorry to hear that the breakfast selection did not meet your expectations. Your feedback regarding the variety and freshness has been shared with our breakfast team, as this is an important area for improvement. Thank you again for your comments, and we hope to welcome you back in the future. Kind regards, Trevor Fernandes Front Office Manager

Mohammed A. Families - 1/7/2026 Confirmed reviews ALL

I have a personal issue and discussed that with the team in the recepetion and the manager Just check in for less than 5 min and asked for checked out as the room was not comfortable and at the begining they give me keys for a room didn’t open And then I asked for refund or even partial refund and they refuesd So it is the worst hotel with the worst team at that time

Dear Mohammed a., Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations and that you felt disappointed during your brief stay. We understand that you raised personal concerns with our reception team and management, and we regret that the situation caused you frustration. Our team always aims to assist guests as best as possible while working within our hotel policies, including those relating to room allocation and refunds once the room is used we would like to thank you for being with us and we wish you good luck. Thanking you, Trevor Fernandes Front Office Manager.

Judith C. Families - 1/6/2026 Confirmed reviews ALL

Excellent all round!

Dear Judith C., Thank you very much for your wonderful feedback! We’re delighted to hear that you had an excellent experience all round. We truly appreciate your support and look forward to welcoming you back again soon. 😊 Thanking you, Trevor Fernandes Front Office Manager.

Jason L. Families - 1/5/2026 Confirmed reviews ALL

Stayed here a number of times before and it’s consistently very good, clean, and as expected. The only slight disappointment was the breakfast which is usually a buffet and amazing. We arrived and there was nothing laid out and we had to order anything cooked. It wasn’t a problem at all and the young lady serving us was AMAZING in helping us. Thank you to her. We will be back !

Dear Jason L., Thank you very much for your continued loyalty and for taking the time to share your feedback. We’re delighted to hear that you consistently enjoy your stays with us and that everything meets your expectations in terms of cleanliness and comfort. Please accept our sincere apologies for the disappointment regarding breakfast on this occasion. I am truly sorry that this was not clearly communicated to you at check-in. Due to lower occupancy, we were unable to offer the hot breakfast buffet; however, all breakfast items were available freshly cooked to order from our kitchen. We do hope that your meal was prepared and delivered promptly. Thank you again for your understanding and for your kind words about our team. We very much look forward to welcoming you back again soon. Kind regards, Trevor Fernandes Front Office Manager.