Mercure Newport 4 stars

Customer review rating (ALL Rating) 4.6/5 578 reviews

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ALLSAFE approved hotel

Hotel extras

  • City centre location

  • 7 minutes' walk to Newport train station

  • ICC Wales under 4 miles away

  • Flexible on-site meeting rooms

  • 3rd floor restaurant and bar with an outdoor terrace

Our accommodation(s)

Hotel location

Mercure Newport

Chartist Tower, Upper Dock Street
United Kingdom

GPS:51.587343, -2.995636

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


Situated on the 3rd floor, our restaurant offers a vibrant and contemporary space with a unique outdoor rooftop terrace. Ignite your senses and enjoy delectable menus - using the finest local produce, you can expect classic food with some modern twists.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  578 reviews

Great stay

Customer review rating 4.5/5

Tunster Business - Confirmed reviews ALL

Friendly helpful staff. Lovely room and comfortable stay . Breakfast had good options on offer

Dear Tun T., Thank you for your kind words! We're delighted to hear you enjoyed our friendly staff, comfortable rooms, and breakfast options. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay! Sincerely,

Couldn't sleep due to noisy guests

Customer review rating 1.0/5

. Couples - Confirmed reviews ALL

Unfortunately we stayed at the same time as a school trip. Children were running in corridors until 2:30am and then were up and doing the same thing at 5:30am. I don't understand why in such a large hotel that didn't seem very busy, all guests were placed in the same area.

Dear Lisa C., Thank you for taking the time to tell us about your experience at the Mercure Newport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We were unfortunately fully booked on the day you arrived. I understand Jordan our Duty Manager spoke with you in the morning. As soon as the noise was reported to us the team did go straight upto resolve this. I am very sorry that this disrupted your sleep. Would you consider returning back for a complimentary night stay with breakfast included as an additional apology from ourside? Thank you again for reaching out to us Sincerely,


Customer review rating 5.0/5

David R. Friends - Confirmed reviews ALL

Very helpul team on Reception - Katie Rooms perfect Great location

Dear David R., We very much appreciate your comments regarding your stay at the Mercure Newport. It was an absolute pleasure to meet you all and I hope we can welcome you all back again soon! Thank you ever so much for your fabulous feedback and hope you had a safe journey back home. Sincerely,

Well located and comfortable- staff lovely

Customer review rating 4.0/5

Suzanne H. Business - Confirmed reviews ALL

This is my 3rd stay now, I love the location, staff, comfort.


Customer review rating 5.0/5

C B. Solo - Confirmed reviews ALL


Dear Christine b., We very much appreciate your comments regarding your stay at the Mercure Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 573 reviews 8.5/10 Location
  • 941 reviews 8.5/10 Room
  • 892 reviews 8.9/10 Service
  • 16 reviews 3.3/10 WiFi
  • 462 reviews 8.8/10 Comfort
  • 431 reviews 8.9/10 Cleanliness
  • 325 reviews 8.4/10 Breakfast
  • 251 reviews 9.8/10 Vibe

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