Mercure Lugo Centro

Nuevo y moderno hotel a 15 min del centro andando, muy amables en recepcion, con nevera en la habitacion y la habitacion muy espaciosa, con la reserva incluye desayuno, buen acceso en ciche, tiene parking aunque cuando fuimos habia sitio fuera

Un hotel que podría definirse como Singular. Las habitaciones tienen un diseño diferente, con una distribución del baño diferente, con el lavabo en el interior y el WC y ducha en dos alojamientos diferentes. Su ubicación es excelente y tanto la cafetería como el comedor muy acogedores.

Ha sido mi primera estancia en este hotel y ha sido una grata sorpresa. Está completamente nuevo, con muy buen gusto en la decoración y muy comfortables las habitaciones. No puedo opinar sobre el desayuno porque no quedé a desayunar. Destacar la amabilidad y empatía del personal de recepción que me dieron todas las explicaciones al llegar sobre todos los servicios del hotel. Por ponerle algún pero, tan solo comentar que el mostrador de recepción es un poco incómodo para el huésped al hacer el check in, ya que prácticamente no hay mostrador para poder apoyar las cosas y además al tener ruedas se mueve. Por lo que pude intuir, tampoco es demasiado funcional para el personal de recepción que tiene que moverse con un ordenador de un lado para otro parea obtener la documentación correspondiente. Lo comento tan solo con animo constructivo.

Well, it's a new Mercure, with all the necessary facilities for a quick trip to Lugo. Rooms are nice, with a very good sleep quality, parking and a general good vibe in the hotel and staff. Location is 5 minutes walking distance from the old city center which is quite convenient.

This should be higher up on the list of hotels for Lugo. As the title says Very mdoern, chic, fairly tasteful, looks brand new inside. I remarked to the young lady who checked us in that I was looking forward to our stay there as it was a large room, 35 sauare meters and as we had a lot of luggage that made things a lot easier. When we got to our room, it was clear it not the right one. It was a small room that did not look at all like the one I booked. I verified that it was wrong by checking their website and sure enough she had given us a much cheaper room. This has happened many times to us. Very annoying. We went back down with our luggage and informed her of her msitake and showed her the picture and the name of the room we booked and our confirmation. Despite that she said that the room we showed her was a suite and we had not booked a suite. There was only one problem with that. Their website did even show a room called a suite and not the one we booked, which we insisted was the one we would get as it was what we paid for. She did it, but it was clear by her attitude and behavior that she convinced we were trying to scam her. Quite frankly, I was appalled, so much so that I thought of leaving, but it was late and we were tired. When we got to our new room, the right one, my wife and I both agreed it was what we booked. We called up to tell the young lady and said she could come up and see that it matched the one we booked on the website, if she still had doubts. She was not much interested. We then settled in and found the room more like a suite ( she was right about the way it was structured ), in that it had a small area when you walk in where you can sit, nothing great, but a good place to stash our luggage out of the way. The sleeping area was fairly spacious, perhaps a bit smaller than I thought, with the dreaded sink, double sink, actually, as part of the sleep area. I say dreaded because when someone goes to the toilet ( in a small room with a door ) and then comes out to wash their hands, the noise can wake you up. It may even have had an always on light, as well, I can’t remember for certain. Despite everything, we found the room clean, modern, comfortable with a nice large TV. We spent the entire next day in that room as my wife was not feeling, one of 7 days on this trip we stayed in the room because she was not feeling well, not to mention almost all the other days when we got out late for the same reason. For this reason, I spend extra care in trying to choose a good hotel and room as I know we may be spending the bulk of our time staying in. And this room worked perfectly for that purpose. I should also mention that everything in the room worked properly, including HVAC and TV and the bathroom, a relative rarity these days and that at the price we paid for it, it was a pretty good deal. The hotel had a restaurant/ bar on the main floor. I had a suspicion it might have been pretty good, but we did not patronize it. Finally, as a side note, I let virtually all others employees we came in contact with, including the manager, know what happened with our check in. The manager was particularly apologetic and said the young lady was new and she would make sure the young lady knew what she should know. The young lady was very helpful when we left the hotel. The truth is she was nice, but she needed to learn the basics and also understand how to treat her guests properly.