Mama Shelter Belgrade 4 stars

Customer review rating (ALL Rating) 4.5/5 754 reviews

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Description

Hotel extras

  • Design-led hotel and bedrooms

  • Cosy rooftop with table tennis & fire pit

  • Affordable and comfortable rooms with 5 stars bedding

  • Modular and adaptable conference rooms

  • Gym free of charge for residents

Our accommodation(s)

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Hotel location

Mama Shelter Belgrade

Kneza Mihaila 54A Belgrade
11000 BELGRADE
Serbia

GPS:44.81952, 20.454038

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAMA RESTAURANT BELGRADE

Delicious world and local cuisine, healthy dishes and carefully selected ingredients served with a selection of craft beers, wine and fresh juices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  754 reviews

TripAdvisor Rating  4.5/5  313 reviews

Certificate of excellence 2023

good localization

Customer review rating 4.0/5

Piotr Families - Confirmed reviews ALL

Good localization. I am disappointed with the welcome drink. Instead, I received tasty juice. I encounter this for the first time in Accor hotels. If I received a voucher for a "small beer" at the hotel, I would also be more willing to use the 1+3 restaurant. The hotel would certainly benefit more. In this situation, I used a restaurant outside the hotel. Additionally, the parking price of 30 euros is too much. The parking lot is not separated for guests - as in other hotels - and does not guarantee safety. Paying in a machine is cheaper for shorter stays. Service during breakfast - average. I asked for coffee 3 times. Instead of sticking prices on all items in the room (masks, drinks, chips), you should make sure that customers want to use the restaurant in the hotel.

Good stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Mama Shelter has a stylish lobby and really good breakfast.

This time not satisfactory customer experience

Customer review rating 1.5/5

Leslie F. Business - Confirmed reviews ALL

Normally I am happy with Mama shelter but this time the service level was not fitting to the 4 stars that the hotel has. I arrived at friday and saturday there was no cleaning in my room, I did not care, but on Sunday (since also my colleague was checkin out of the two bed room) I wanted fresh towels and cleaning. That is why I went after the breakfast to the reception to ask for a cleaning, the told me they will clean it for sure. After I came back at 5pm the room was still not cleaned, I called them again at the reception - the told me they will clean it. After 7.30/8 pm I returned again at my room - still no cleaning. I reported again at the reception and they told me I have to wait 30min - they did not offer me anything to drink or so but let me wait in the restaurant until my room is ready. 30min later I went back to my room and they ladies were still inside they were nice but walked in my room with there shoes. As a consequence I had now clean towels and new sheets but a dirty bathroom floor. I am not normally one that does bad reviews but these whole circumstances were not satisfactory and since mama shelter is our TX partner hotel I expect better service level. I can understand that a cleaning can be forgotten, but then it is about making the customer feel comfortable and about some small gestures, which 4 star hotels should have in their core service.

Very modern restaurant

TripAdvisor rating 5.0/5

joseph d Friends getaway - TripAdvisor review

I was advised by a friend to visit this restaurant. It was amazingly decorated with sofas and a big variety of food. The music they played was a bit loud and . Our server was beautiful, welcoming, advised us what to order. The food was delicious and abundant.

Thoughtful and helpful staff in a superb hotel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

This was a fantastic experience! Flawless service, rooms, food. Thank you!

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Other web-users rate our hotel

  • 453 reviews 9.6/10 Location
  • 463 reviews 7.1/10 Room
  • 501 reviews 7.5/10 Service
  • 7 reviews 8.9/10 WiFi
  • 218 reviews 8.5/10 Breakfast
  • 176 reviews 9.1/10 Vibe
  • 170 reviews 7.9/10 Amenities
  • 130 reviews 5.1/10 Cleanliness

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