Mama Shelter Belgrade

Mama Shelter Belgrade 4 stars

Customer review rating (ALL Rating) 4.7/5 625 reviews

ALLSAFE approved hotel

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Hotel extras

  • Design-led hotel and bedrooms

  • Cosy rooftop with table tennis & fire pit

  • Affordable and comfortable rooms with 5 stars bedding

  • Modular and adaptable conference rooms

  • Gym free of charge for residents

Hotel location

Mama Shelter Belgrade

Kneza Mihaila 54A Belgrade


  • By plane

    NIKOLA TESLA At 18km / 11 miles - Shuttle paying

  • By train

    MAIN RAIL STATION At 1km / 0 miles

GPS:44.81952, 20.454038

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Delicious world and local cuisine, healthy dishes and carefully selected ingredients served with a selection of craft beers, wine and fresh juices.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mama Shelter Belgrade

100% genuine reviews from our guests

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ALL Rating  4.7/5  625 reviews

TripAdvisor Rating  4.5/5  266 reviews

Certificate of excellence 2022

Good location, bad experience for reservation and check-out, degenerated cleanliness of room

TripAdvisor rating 4.0/5

prvwx2022873 Business - TripAdvisor review

Reservation was a nightmare. Very complex. Although I did an online reservation which was guaranteed by credit card, the hotel wanted another guarantee which was very complicated and involved several round trips by mail and even a call. We also have a company account with the hotel but they did not find it in the reservation team. The checkout was very slow and complicated too. It took about 20 minutes although we did not have any special cases. We almost missed our airplane... Since I'm staying for several years in this hotel, I'm said to see, that the rooms are degenerating in quality and cleanliness. Bathrooms start having mildew and walls have more and more bumps and scratches.

almost perfect

Customer review rating 4.0/5

K S. Business - Confirmed reviews ALL

literally almost perfect, great location, adequate clean and quiet rooms, very friendly and helpful staff, from reception to restaurant bar,food quality perfectly ok.... two points 1)drinks service on the terrace far too slow, as the system of taking orders and delivering drinks is prehistoric....staff are NOT to blame but the system , your sell vastly more drinks and have happier customers. 2)needed a private quiet location for a 45 mins for a fone call, was charged 30 euros....uneccessary

Brave and out there

Customer review rating 4.0/5

Staffan G. Friends - Confirmed reviews ALL

Bold and colorful. Staff who are more like Friends than employees.

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good hotel. My upgrade to a suite was well appreciated since I came to do work. Breakfast was very good Only thing I would improve is the level of food served in the restaurant. I feel a good chef can do miracles and lift the overall guest experience in your funky hotel.

Really well located

Customer review rating 4.0/5

Fernando S. Solo - Confirmed reviews ALL

The Hotel is very well located, with a nice terrace bar and atmosphere. The room has a bit of weird setup with a very long corridor between entrance and bed. The "one in all" soap bar that supposed should be used as shampoo is a very bad idea. Other than that, staff is amaiziling helpful!

Excellent location, warm atmosphere, good facilities

Customer review rating 4.5/5

Nena S. Couples - Confirmed reviews ALL

We are your regular guests and we always like the personal touch that we get at your hotel. Similar room, good quality food, excellent and friendly service. Location is unbeatable.

Perfect location and stay

Customer review rating 5.0/5

Yavor K. Families - Confirmed reviews ALL

Just excellent!

Funky space - cool place to hang out

Customer review rating 4.0/5

Cool P. T. S. Business - Confirmed reviews ALL

Loved the atmosphere created throughout the public spaces. Reception team were excellent at arrival and departures. Breakfast was very good and relaxed - As a business traveller I would like to see some available by 6 - not all - say coffee and toast, may be fruit - the things that don't spoil - hot stuff from 7 is fine. Restaurant team were ok - they need to be more attentive and provide a better service, both at the bar and then generally. I suggest putting free water in the rooms each day or replenish the fridge each day. Room are good - TV set up is excellent, I watched a couple of free movies - it would have been nice to have a pizza and a beer - was not sure if room service was available. Bathroom clean and no mould - this is excellent. Shower did leak onto the floor -this is an inconvenience but happens a lot in hotels. Perhaps offer more amenities - organic shampoo - toothpaste - small things matter.

Bar and waiting staff need training

Customer review rating 3.5/5

Yalikavak Solo - Confirmed reviews ALL

Location was good, although inside a shopping mall. Bar and waiting staff need training in hotel guest services. In three out of four cases, they did not know what it meant to charge the restaurant bill to the guest’s room. They knew what “cash or card” meant, but not charge my room. They were utterly confused and in one case I left the restaurant after having waited 10 minutes. I told the receptionist to charge my room. I have the impression, that Mama Shelter was an upscale hostel.


Customer review rating 5.0/5

Marijana B. Solo - Confirmed reviews ALL

I was greeted in a most welcoming way from the first moment of my arrival. I had a ride from the airport service provided and despite the late check in, the night concierge help carrying my luggage. Upon arrival to my Large room, I was amazed by the welcoming message on the mirror and all the small details the hotel staff left for me from small nourishments to yummy deserts from Mama’s kitchen. The bed was extra comfy but the view is what had me at first sight! Seeing the lush greenery of Kalemegdan park was my favorite! I would stay at Mama’s anytime again!

Super Service, motivated team, perfect location, good feeling

Customer review rating 5.0/5

Christian H. Business - Confirmed reviews ALL

The welcoming and service was really great (nice team), the breakfast and dishes in the evening tasted delicious. The location close to the Kalamegdan park inside the shopping center (supermarket open until 10 pm, parking) close to the old town made the experience even better. Thanks to the whole Mama shelter team for this experience.

Central location, walking distance and easy access to touristic attractions

Customer review rating 5.0/5

Niyazi G. Couples - Confirmed reviews ALL

From check in “Ogy and Ranica” helped us a lot! Especially “Ogy” give the best recommendations for historical places and very good restaurants for local food. Ranica was very helpfull too. Milos helped a lot for the our travel documents. Special thank to that names individually. Thanks Mama and all team.

Cosy, warm and relaxing atmosphere.

Customer review rating 5.0/5

Nikola Couples - Confirmed reviews ALL

The hotel has a perfect location. The young, polite and dedicated stuff make you feel like at home.

Very nice experience

Customer review rating 4.5/5

Ante G. Business - Confirmed reviews ALL

Hotel is in a perfect position, rooms are always clean and comfortable. Beds are amazingly comfortable! I would like to see a bit wider offer for breakfast, but it's ok even like this.

Well located and Cool Design!

Customer review rating 3.5/5

Merve D. Friends - Confirmed reviews ALL

Very warmed welcome and we were pleased to stay in the hotel. If we come again, we'll definetely make a reservation to Mama Shelter hotel. Thank y'all!!

Convenient stay

Customer review rating 5.0/5

Wolfgang D. Business - Confirmed reviews ALL

As always very warm welcome, very convenient stay, and friendliest staff!! See you soon BR Wolfgang


Customer review rating 5.0/5

Jelly B. Couples - Confirmed reviews ALL

My artist husband and I stayed at Mama's in Belgrade Serbia, and have enjoyed the hotel and the atmosphere to the max. We'll be back :)

Well located, very pleasent stay and professional personel

Customer review rating 5.0/5

Boris Families - Confirmed reviews ALL

We had Birthday party, my wife and me celebrated our son's Birthday. We really enjoyed Sunday brunch, and good job for all staff :)

Perfect location

TripAdvisor rating 4.0/5

Phits Couples - TripAdvisor review

Ideally located on the main pedestrian street in the centre, comfortable bed, excellent breakfast, large terrace with a wonderful view on the roofs of Belgrade, nice atmosphere at the bar / restaurant

Dear Phits, thank you for being our guest and for this lovely feedback  Mama is happy that you had a comfy stay, that you loved her perfect location and that you enjoyed your time spent in our restaurant and bar  We are looking forward to have you as our guest again  Mama ❤️ You!


TripAdvisor rating 1.0/5

alexisdy Business - TripAdvisor review

I changed of room during the night due to background noise (technical failures in the roof top area, above my room), the second room was not better (faulty heater and electrical noise in a lower floor that the receptionist managed to stop during the night, after I called him) Result: a sleepless night, that the hotel doesn't want to refund

Dear Alexisdy, first of all,​ thank you for staying in Mama and for taking the time to write a review. As we are in direct contact with you already, we really appreciate your words as the same one are really important to us. We hope that we will find the best solution with you regarding this matter. Mama is looking forward to welcoming you again. Mama loves you!

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