We are your regular guests and we always like the personal touch that we get at your hotel. Similar room, good quality food, excellent and friendly service. Location is unbeatable.

Just excellent!

Loved the atmosphere created throughout the public spaces. Reception team were excellent at arrival and departures. Breakfast was very good and relaxed - As a business traveller I would like to see some available by 6 - not all - say coffee and toast, may be fruit - the things that don't spoil - hot stuff from 7 is fine. Restaurant team were ok - they need to be more attentive and provide a better service, both at the bar and then generally. I suggest putting free water in the rooms each day or replenish the fridge each day. Room are good - TV set up is excellent, I watched a couple of free movies - it would have been nice to have a pizza and a beer - was not sure if room service was available. Bathroom clean and no mould - this is excellent. Shower did leak onto the floor -this is an inconvenience but happens a lot in hotels. Perhaps offer more amenities - organic shampoo - toothpaste - small things matter.

Location was good, although inside a shopping mall. Bar and waiting staff need training in hotel guest services. In three out of four cases, they did not know what it meant to charge the restaurant bill to the guest’s room. They knew what “cash or card” meant, but not charge my room. They were utterly confused and in one case I left the restaurant after having waited 10 minutes. I told the receptionist to charge my room. I have the impression, that Mama Shelter was an upscale hostel.

I was greeted in a most welcoming way from the first moment of my arrival. I had a ride from the airport service provided and despite the late check in, the night concierge help carrying my luggage. Upon arrival to my Large room, I was amazed by the welcoming message on the mirror and all the small details the hotel staff left for me from small nourishments to yummy deserts from Mama’s kitchen. The bed was extra comfy but the view is what had me at first sight! Seeing the lush greenery of Kalemegdan park was my favorite! I would stay at Mama’s anytime again!

The welcoming and service was really great (nice team), the breakfast and dishes in the evening tasted delicious. The location close to the Kalamegdan park inside the shopping center (supermarket open until 10 pm, parking) close to the old town made the experience even better. Thanks to the whole Mama shelter team for this experience.

From check in “Ogy and Ranica” helped us a lot! Especially “Ogy” give the best recommendations for historical places and very good restaurants for local food. Ranica was very helpfull too. Milos helped a lot for the our travel documents. Special thank to that names individually. Thanks Mama and all team.

The hotel has a perfect location. The young, polite and dedicated stuff make you feel like at home.

Hotel is in a perfect position, rooms are always clean and comfortable. Beds are amazingly comfortable! I would like to see a bit wider offer for breakfast, but it's ok even like this.

Very warmed welcome and we were pleased to stay in the hotel. If we come again, we'll definetely make a reservation to Mama Shelter hotel. Thank y'all!!

As always very warm welcome, very convenient stay, and friendliest staff!! See you soon BR Wolfgang

My artist husband and I stayed at Mama's in Belgrade Serbia, and have enjoyed the hotel and the atmosphere to the max. We'll be back :)

We had Birthday party, my wife and me celebrated our son's Birthday. We really enjoyed Sunday brunch, and good job for all staff :)

Ideally located on the main pedestrian street in the centre, comfortable bed, excellent breakfast, large terrace with a wonderful view on the roofs of Belgrade, nice atmosphere at the bar / restaurant

I changed of room during the night due to background noise (technical failures in the roof top area, above my room), the second room was not better (faulty heater and electrical noise in a lower floor that the receptionist managed to stop during the night, after I called him) Result: a sleepless night, that the hotel doesn't want to refund