Joy Nostalg Hotel & Suites Manila - Managed by AccorHotels 5 stars

Spanking clean! Friendly staff. Can cook inside the room and it’s a big room. I also love the location because it’s near to everything. Interior design is great and the amenities are all there. No need to look for more.

Excellent

Changed room two times, first one was nothing worked with a filthy smell in the bathroom, the second one was directly facing construction site (which was clearly being requested to avoid during my discussion with the no duty manager) - which has nonstop construction during weekend with very late hours. I had to check our early due to safety concern as I received very weird call from front desk “manager” at 10:20pm ish claim there was a “loud noise” came from my room and asked me if I was alone. Upon I inquiry where did the noise come from and why whether or not I am alone is relevant, the “front desk” manager claim the hotel has visiting hour by 10pm… again, not sure why my question was not answered - where did the noise come from? How can he be absolutely certain the “loud noise” come from my room? Why he strangely want me to confirm whether or not that I am alone in my room? Why I did not hear any noise that he claimed otherwise? I seriously doubt this hotel is trustworthy and provide equal treatment to all guests. Apparently, treating guest differently based on how long the guest will be staying. When I was asking for a room change to be away from the construction site, I clearly heard the other end asked the front desk staff question which ended up with answer that indicated the exact number of nights of my stay (per reservation). Then, I ended up with a room facing the construction site. I will not recommend this hotel to anyone and will share my experience and feedback to my corporate service accordingly for their consideration.

WE REALLY HAD A GREAT STAY. ALL THE HOTEL STAFF WERE HELPFUL, ACCOMMODATING, KIND... THE HOTEL DEFINITELY DESERVES THE 5 STAR RATING.

I’m a bit disappointed with this facility. They knew we have a total of 4 people when I made the reservation online, yet we only have 2 sets of towels in the room. I believe this place is overpriced for what they offer, you can’t call yourself a hotel when you don’t even have face towels in the bathroom.