Joy Nostalg Hotel & Suites Manila - Managed by AccorHotels 5 stars

Guest service is excellent. Check in was a breeze and customer safety is priority. We have been spending New Years here for the past 7 years for the safety of our kids who are allergic to fireworks and it has always been an unforgettable experience every year. It is a PLUS that this hotel is pet friendly.

We booked our stay in preparation for the wedding, which was mid-last year. My wife has been exchanging e-mails with CJ and Catherine ever since. I suggested this hotel to my wife because I had a friend in the US Air Force who invited me to stayed here and it was a nice experience (the rooms). We appreciate every single one who helped us from the hotel from the bellboys, servers (Mark-who made sure I keep getting my drink ever since before and during our wedding and to all Lounge people especially to the funny woman who keeps joking about me "Anu sir matutuloy na ba?" from the very start until our wedding, sorry i couldn't recall her name✌, my wife told me its Maui just now haha), all the waiters, front desk and even the security personnel who always held the doors for us. I apologize, in behalf of our suppliers, if there was an issue regarding our set up for the reception. We thought that we could proceed with the design set up and conduct a simple program (my dad hired a band in excitement long ago, so i required that the singer would undergo antigen test also, so please forgive him if he was emotional, it is because he paid for it already). Before this, I was watching the Netflix special about Tony Parker (NBA, French guy) and when I faced the GM, i think he also had a French accent- am I correct? (forgive me i am just amazed on the coincidence,he was cool and calm, just like Tony Parker) In the end, the dinner was still good, just like when my wife and I tasted it during our taste test with CJ. And all the staff who stayed and ensured my guests are okay with the food and drink, until we got to the room, thank you very much!!

i love the room, has kitchen space where you can cook, laundry room, great space... staff were so friendly, fast service if you need anything, pool warmth is great so even if you swim at night with kids- they would enjoy coz they won't be cold-- on the next stay would love id we can try the biggest executive room...

We understand the protocols that need to be implemented. The process took awhile but knowing this would secure my two girls' safely, we respectfully obliged. The experience was more of a breather for me and my daughters (3yo & 8yo). Thank you for opening your doors for us. The food, the rooms and the service are all commendable. Thank you for making it memorable for us. My daughter loved it so much that she wants me to buy your hotel so we can live in it. hahaha. Again, thank you.

Thanks to Mark and Karen from Front Desk for the easy reservations and check-in/check-out. And to the very courteous staff. Suite was clean, thank you.

Friendly staff with initiative.

Everything was great, very relaxing staycation

2 BR was spacious enough for 4 adults. Staff was great! They were attentive to our needs from check in until check out. The suite had all the kitchen stuff I needed to spend and celebrate our Christmas dinner. Very need 2 malls.

Never thought it would be very much relaxing to have a nice stay outside of home during these times. The staff are very accommodating and most importantly, the management ensures procedures are followed so that both the guests and employees feel safe

My husband and I had a great 3 days 2 nights stay in your hotel. Thank you for allowing us to have a room with a great view (really nice!), our request for late check out (since we arrived late as we came from our wedding ceremony), and our request to purchase butter from the kitchen (as we forgot ours for cooking!). Special mention to Ms. Samantha for being nice during our check in and check out days. Thank you as well for being very patient in anwering our queries prior to our check in day. We also liked everything inside our room. We especially liked having a kitchen with complete tools. It was like living in a real home! This sets your hotel apart from any other hotels we've been to. We also liked the fact that the room is really clean and well-kept. ❤ Overall, our stay was really great but here are some things that can be improved: 1. Dishwasher in the room had an odd smell. 2. It would be better if bath tub bubble bath was readily available in the room. 3. I understand that several from your team would answer queries from email and messenger so that questions would immediately be answered. However, at some points, it was kind of confusing to inquire as we are presented with varying answers to our concerns. 4. We had quite a mix up in our room service breakfast food and we had to call about it.

very pleasant

It wasn't my first staycation in a hotel but it definitely is my first one with my dog. Me and Cotton (my furbaby) had a blast. The room was great, service from the doormen, Relationship Officers, room service and housekeeping was awesome.

Staff is very polite ang accommodating

Welcoming staffs

Thank you for making our Christmas experience memorable with assurance of safety of our health and wellness. Very good accommodation service indeed.