Joy Nostalg Hotel & Suites Manila - Managed by AccorHotels 5 stars

It was an overall satisfying stay. The room has everything we need. So we enjoyed it.

The suites were very spacious and the staff were accommodating.

we have enjoyed our stay in the hotel, the place is great, only 5mins walking distance to the nearby shooping mall.

The rooms we had were very spacious and well maintained. Customer service is superb. Food serving at lounge are value for money. Looking forward for more stays

Outstanding location and very good service

The room was nice and clean. I also love its location because it's near to malls, good restaurants and cafe.

The one bedroom suite was really nice and spacious. The safety protocols implemented by the hotel gave us the luxury to enjoy and relax in the pool and jacuzzi.

Nice ambiance, great room, Superb staff, overall we had a very nice staycation and we feel COVID safe during our stay.

My kids and I enjoyed a lot. We were able to use all the available facilities.

We really appreciated that there were strict rules regarding social distancing, especially for the use of the swimming pool. We were also very happy to get updates by the pool/spa attendants telling us that we may extend our stay (since some schedules were cancelled). The only thing that we did not appreciate was how long it took for our breakfast to be served - we waited for almost 2 hours and our meal was not even complete. We just decided not to complain anymore because we knew that the kitchen was probably working hard to attend to all the hotel guests' needs.

We loved the clean cozy room, the temperature-controlled swimming pool where physical distancing rules are implemented, the breakfast delivered in the hotel room, and the service. We were able to unwind in this hotel because it felt safe despite the pandemic (no crowds of people). An hour before checkout, instead of calling to remind us of checkout time, we were asked if we wished to extend our stay a bit longer, for free. We really appreciated that! Our only problem was the noisy dragging of furnitures from other rooms throughout the day and night. We hope Joy Nostalg could advise guests to be careful of dragging the heavy chairs and tables at least at night, so that everyone could have a relaxing stay.

The rooms were spacious and comfortable. The hotel is well located in the city. The receptionist /account executive needs training . We had to call several times to reiterate what rooms we needed and ask what were the protocols due to Covid 19. Possibly no one was taking notes each time we called we have to explain again from square one. We keep on talking to a lot of personnel even thru email, It was only then when we demanded to have an assigned account executive that a specific person answered all our queries. They offered wedding preparation package but the hotel doesn't seem to understand how it works. Say wedding is at 8 am, suppliers like photographers and makeup artist normally would be at the hotel 5 hrs ahead of the wedding. But the antigen test would be available starting 9 am. So following this timeline the said wedding would be impossible. They advised us that they have to make a special request with their medtechs.They should have already setup an oncall medtech before hand. Breakfast schedule should have been proactive, if we didn't follow up to have it delivered maybe it won't be provided. Upon finalizing details before check in, front desk advised us that we have to pay upfront for the rooms for the 2 nights , even so we havent checked in yet. Understandbly you will be billed automatically for the first night upon check in but to be billed already for the second night without even using it was questionable. Generally, you get billed everything upon check out so you can go thru the charges.

Service is fine, very accommodating. Hospitable and courteous staff. Cleanliness issue : there were several cockroaches in the toilet and under the bed. Otherwise its fine.

Fully enjoyed the amenities. Felt safe enjoying the pool as only 4 guests are allowed at a time. People were very accommodating, and the hotel room was like a complete home away from home.

Very comfortable and the staff are nice. I hope youwill check the knife are still sharp and add scissors on the utensils for improvement.