Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.4/5 812 reviews

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Grand Mercure SP Itaim Bibi - Image 1
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Grand Mercure SP Itaim Bibi - Image 4
Rua Tenente Negrao, 200, Itaim Bibi, 04530030 SÃO PAULO, Brazil

Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

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Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Telephone
Fax +55 11 3054-7504

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  812 reviews

TripAdvisor Rating  4.5/5  2,570 reviews

Certificate of excellence 2024

Great people ... Great experience

TripAdvisor rating 5.0/5

EduardoF4157 TripAdvisor review

It was our first time staying at this hotel, but it will be our place when in São Paulo. The personnel was very pleasant and understanding. We were given some very thoughtful perks and support. They made our stay a wonderful one. Not only that, but the location is also great. with lots of restaurants near by and and well located if you are on business. I definitely recommend this place

Miserable

Customer review rating 0.5/5

Louis M. Business - Confirmed reviews ALL

Noisy with construction, room was dirty.

Dear Louis, Thank you for taking the time to share your feedback. I am truly sorry to hear about the issues you encountered during your stay. We strive to provide a comfortable and pleasant experience for all our guests, and it’s clear we fell short in your case. I apologize for the noise from the construction and for the cleanliness concerns you raised. Please rest assured that we are addressing these issues with our team to ensure they are resolved promptly. Thank you again for your input. We hope to have the chance to better serve you in the future. Best Regard Samuel Onofre

Nice hotel, unfortunately lot of noise due to construction

Customer review rating 3.0/5

R. Business - Confirmed reviews ALL

NIce hotel, with decent breakfast and nice gym, lounge area and pool on the rooftop. Unfortunately the hotel is located next to a very noisy construction site which also works during the evening and night

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Grand Mercure SP Itaim Bibi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We genuinely appreciate your insights and apologize for any inconvenience caused by the construction noise during your stay. We understand how disruptive this can be and want to assure you that we are working hard to find solutions to minimize noise and ensure that it has the least impact on our guests. Your comfort and satisfaction are very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Flavia Constantino - Guest Relations

GOOD LOCATION

Customer review rating 4.5/5

Skarabulut Business - Confirmed reviews ALL

GOOD LOCATION VERY POLITE STAFF NICE BREAKFAST

Dear Saadet K., We very much appreciate your comments regarding your stay at the Grand Mercure SP Itaim Bibi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flavia Constantino - Guest Relations

Avoid at all cost- bad service and construction everywhere

Customer review rating 2.0/5

Christina Business - Confirmed reviews ALL

Very disappointed with my stay. I understand that the hotel cannot do anything about the noise and construction nearby, but the service should make up for it. I’ll start off with challenges even before my stay. I tried to call the hotel, email and sent WhatsApp messages. Didn’t hear back for 2 weeks, until the day of my arrival. I had a pre-registered night and wanted to make sure my reservation wouldn’t be no-showed. When I checked in, the Front desk team was not friendly nor helpful. The front desk agent who checked me in barely looked me in the eye and did not provide me any information about my room reservation or amenities of the hotel. The only good part was the friendliness of the bellman and restaurant staff. This is not a 5- star hotel as they market it. The front desk team lacks service and international traveler experience. English was limited and the team didn’t seem to care. My bathroom had ants in the sink everyday. The tissue box in my bathroom was not replenished. I had my travel team call the hotel to correct and finalize the payment, but the front desk team didn’t seem to understand. Overall, I wouldn’t recommend to anyone.

Dear Christina, Thank you for taking the time to share your detailed feedback. I am truly sorry to hear about the challenges you faced during your stay with us, and I apologize for the inconveniences you encountered. I understand your frustration regarding the noise and construction nearby, and I appreciate your understanding that this is beyond our control. However, I am deeply concerned about the service issues you experienced. Your comments about the unresponsiveness before your arrival, the lack of friendliness and helpfulness from our front desk team, and the issues with your room are certainly not reflective of the high standards we aim to maintain. Please accept my sincere apologies for the shortcomings you faced. I will be addressing your feedback with our team to ensure that improvements are made in these areas. It is important to us that all our guests receive attentive and responsive service, and I regret that we fell short of this during your stay. Thank you for highlighting the positive aspects, such as the friendliness of our bellman and restaurant staff. I will make sure to pass on your kind words to them. I hope you will give us another opportunity to provide you with a more enjoyable experience in the future. If you have any further concerns or if there is anything else I can assist you with, please do not hesitate to reach out. Sincerely, Samuel Onofre

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Other web-users rate our hotel

  • 5,182 reviews 9.9/10 Location
  • 5,423 reviews 9.7/10 Room
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  • 101 reviews 9.7/10 WiFi
  • 2,628 reviews 9.9/10 Vibe
  • 2,092 reviews 9.7/10 Amenities
  • 2,041 reviews 8.8/10 Comfort
  • 2,014 reviews 9.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.