Grand Mercure SP Itaim Bibi - Ex The Capital 5 stars

Customer review rating (ALL Rating) 4.4/5 553 reviews

ALLSAFE approved hotel

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Grand Mercure SP Itaim Bibi - Ex The Capital
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+ 24 Services

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna, gym, and spa.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Hotel location

Grand Mercure SP Itaim Bibi - Ex The Capital

Rua Tenente Negrao
Itaim Bibi
04530030 são paulo

Fax: (+55)11/30547504

Check-in from 15h00

Check out up to 12h00

  • By plane

    GUARULHOS INTL At 34km / 21.13 miles

GPS:-23.585216, -46.672807

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our accommodation(s)

The rooms at Grand Mercure SP Itaim Bibi will surprise you! The different categories of room available are all spacious and designed to suit all your business and leisure needs. Perfect for your trip! Enjoy a well-deserved rest after a tiring journey. All rooms have free WiFi, 49" Smart TV, balcony and 24H room service. The hotel also has rooms for people with reduced mobility and rooms for office use.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 168

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Grand Mercure SP Itaim Bibi - Ex The Capital

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

553 reviews

TripAdvisor Rating 4.0/5

1,730 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very well located

Customer review rating 4.5/5

Paulo M. F. T. Business - 22/10/2021 Confirmed reviews ALL

Great as always.

Pleasant stay

Customer review rating 4.5/5

Carlos P. Business - 18/10/2021 Confirmed reviews ALL

Went for a business trip, and had a pleasant experience with a wonderful team of people working at the hotel.

Great location, excellent customer service

Customer review rating 4.0/5

C. G. Friends - 13/10/2021 Confirmed reviews ALL

I enjoyed the stay very much.

Well located, great staff

Customer review rating 5.0/5

Marcio A. Couples - 13/10/2021 Confirmed reviews ALL

It was a one day experience and everything was great from the front desk until the final moments.

Great location

Customer review rating 5.0/5

Rodrigo S. Solo - 26/08/2021 Confirmed reviews ALL

The staff was very friendly and helpful!

Dear Rodrigo, Thank you for being so kind to rate us! It's gratifying to know you had a perfect experience with us! We were delighted with so many compliments, especially regarding our service. Our team was very happy with your recognition. We look forward to your soon return to our Brazilian home. Best Regards, Santana Ketery

Great place but the construction noise was unpleasant.

Customer review rating 3.0/5

Daniela Solo - 21/08/2021 Confirmed reviews ALL

Great place but the construction noise was unpleasant.

Dear Daniela, Thank you for your comments regarding your stay at Grand Mercure SP Itaim Bibi. We are happy to hear that you liked our hotel. Unfortunately the work is an exogenous problem but we ask the team to choose the apartments on the opposite side of the work, thus avoiding major inconvenience for our guests. We hope that you will give us another opportunity to receive you in our hotel. Regards, Ketery Santana

Great location

Customer review rating 5.0/5

D. E. Couples - 21/08/2021 Confirmed reviews ALL

It has been an exceptional experience. Staff has been outstanding and professional. Would highly recommend.

Dear D., Thank you for being so kind to rate us! It's gratifying to know you had a perfect experience with us! We were delighted with so many compliments, especially regarding our service. Our team was very happy with your recognition. We look forward to your soon return to our Brazilian home. Yours sincerely, Santana Ketery

Excelente Estadia

Customer review rating 4.5/5

Sandro R. Business - 04/07/2021 Confirmed reviews ALL

Recomendo Grand Mercure Itaim

Olá Sr. Sandro Como vai? Obrigado por sua avaliação e pela escolha do Grand Mercure SP Itaim Bibi. Buscamos encantar nossos hóspedes através de serviços diferenciados e de qualidade, por isso sua avaliação positiva nos deixa com sentimento de dever cumprido e muito felizes. Volte em breve! Atenciosamente, Ketery Santana

Well located

Customer review rating 4.0/5

Luís Solo - 25/05/2021 Confirmed reviews ALL

very nice

Dear Mrs. Luis Thank you for sharing your experience at our hotel! We hope you can return soon! Hugs, Ketery Santana

Good Stay

Customer review rating 3.5/5

Rafael Couples - 10/05/2021 Confirmed reviews ALL

In short, everything was ok. The rooms are nice; we had some issues though with the rooms. The first one was very very noisy, and in the second room, after we have been relocated, the room had a bit of a smoky smell. anyways, we complained in the, and they offered us one stay to try to revert this bad impression that we had

Dear RAFAEL W., Hello Mr. Rafael, we have already talked by email and we are grateful for your return. These were situations that didn't reflect our real service. We appreciate your return to the hotel so you can see our entire Grand Mercure SP Itaim Bibi experience. Sincerely, Ketery Santana Reception Coordinator

good stay

Customer review rating 4.0/5

Anonymous Solo - 28/04/2021 Confirmed reviews ALL

overall very good! In the last experience I was disappointed with bathroom cleaning.

Prezado Sr. Luis, Como vai? Foi um imenso prazer poder lhe receber em nosso Hotel! Agradecemos por compartilhar sua experiência conosco. Vamos atuar para garantir uma avaliação 100% em sua próxima estada. Esperamos que possa retornar em breve! Abraços, Verena Bogéa Gerente Geral

Good Stay

Customer review rating 4.0/5

Emanuel V. Business - 10/04/2021 Confirmed reviews ALL

Good stay. Lots of noise from demolition going on next door. Despite of that, I did not ask for room relocation due to the nice view I had from my room.

Dear Mr. V., It was a huge pleasure to welcome you in our hotel! Thank you for sharing your experience, this exchange with our guests is essential for us! I am sorry about the noise, do not hesitate to ask for another room next time, we can see one with a beautiful view also. We are working to improve our WiFi too. We hope you can come back soon and have a better experience with us! Warm Regards, Verena Bogéa General Manager

Incredible experience

Customer review rating 5.0/5

Gabriel M. Couples - 21/03/2021 Confirmed reviews ALL

Me and my wife to be went to a one night stay on Grand Mercure. I'd asked the hotel staff to prepare a surprise for her in our room and they delivered an absolutely incredible experience and surprise. Our room was decored with red flowers, our pictures and a bottle of Chandon was waiting for us. What a memorable experience! We'll most definitely return ASAP!

Dear GABRIEL AUGUSTO M., Thank you for staying at the Grand Mercure SP Itaim Bibi, it was an immense pleasure to share this moment with you. There are not enough words to thank so many compliments, everything we do is so that you can enjoy unique and special moments. The hotel has a fully dedicated team who strive to make everything perfect. We will be waiting for the return of your family soon. Best Regards, Ketery Santana Reception Coordinator

Why stay anywhere else in Itaim BiBi?

TripAdvisor rating 5.0/5

Author1980 Couples - 15/11/2019 TripAdvisor review

We stayed 9 days and loved it. Stayed on the 22 floor. Hotel has great pool, gym and sauna on roof. Our room was great, comfy with a nice sized bed and balcony---they should really show in pics of room. The free breakfast was in the attached restaurant and offered various food to coffee and we loved it. Many restaurants close by to walk to, and very safe. And for the price, you cannot beat this hotel, upscale without being stuffy. So glad we chose this hotel (got a look at others in area and this was the best)

Dear Author1980, Thank you for your comments regarding your stay at The Capital. We feel very happy to know that you enjoyed your 9 days with us! Our team hopes to have another opportunity to welcome you back and provide an even better experience! kindly, Jennifer Meunier Operational Manager

Good location, old hotel and no attention frenquent customer.

TripAdvisor rating 2.0/5

Hassan M Business - 15/04/2019 TripAdvisor review

No value for the money and some staff did not made any efforts to help frequent customers of Accor chain. Needs urgent renovation and noise reduction on the apartments. Otherwiese its a very fine location and the breakfest is honest.

Dear Hassan M, Thank you for your comments regarding your stay at The Capital. We feel sorry for not completely fulfilling your expectations. Regarding the rooms, allow us to inform you that we already start our full renovation and will have a brand new product for our guests. Our team hopes to have another opportunity to welcome you back and provide an even better experience! Sincerely, Jennifer Meunier Operational Manager

Going to be better...

TripAdvisor rating 3.0/5

Rafaelgjcastro Business - 14/11/2018 TripAdvisor review

Staff was very friendly, fast check in and check out. The building is going through improvements, as it was recently bought by Accor. It will have the Grand Mercure flag soon. Due this process, the pool and terrace were closed. Bed was very comfortable, the shower had low water pressure.Breakfast better than average, but nothing outstanding.

Dear Mr Rafael, Thank your for sharing your experience with us! As you noticed, we are going through a brand change, in other to serve you better. We hope to see you soon here to know ours changes and good news. Regards. Fernanda Martins Operations Manager

Weekend Away

TripAdvisor rating 4.0/5

David M Couples - 13/09/2018 TripAdvisor review

A pleasant weekend in a very good hotel. It is presently undergoing refurbishment and that didn't interfere with the quality of our stay. Our Room had already been modernized. Staff super efficient and very friendly.Good job!

Dear Mr David, Thank you very much for choosing The Capital as your hotel in São Paulo! We are very glad to know you enjoyed your experience with us and we hope you can come back soon. Best Regards, Fernanda Martins Operations Manager

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