Grand Mercure SP Itaim Bibi

Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.5/5 560 reviews

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Hotel extras

  • Relaxation area with heated pool, pool bar, sauna, gym, and spa.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

ALLSAFE approved hotel

Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

  • By plane

    GUARULHOS INTL At 34km / 21.13 miles

GPS:-23.585216, -46.672807

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our accommodation(s)

The rooms at Grand Mercure SP Itaim Bibi will surprise you! The different categories of room available are all spacious and designed to suit all your business and leisure needs. Perfect for your trip! Enjoy a well-deserved rest after a tiring journey. All rooms have free WiFi, 49" Smart TV, balcony and 24H room service. The hotel also has rooms for people with reduced mobility and rooms for office use.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  560 reviews

TripAdvisor Rating  4.0/5  1,986 reviews

Certificate of excellence 2022

Great hotel

TripAdvisor rating 5.0/5

Falejandra69 Couples - TripAdvisor review

You can’t go wrong with this hotel. The staff, the service and the rooms are all great. In a quiet neighborhood yet close to all the things you want to go see in São Paulo. I would definitely come back and stay here

Dear Falejandra69, How are you? It was a huge pleasure to welcome you in our hotel!! Thank you so much, on behalf of the entire team, for such lovely words about us! We hope to see you again soon!! Warm Regards, Verena Bogéa General Manager

Hotel staff and accommodations ok. Construction site beside my room was not.

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Everything was fine, but the fact that I had surgery and my room faced a construction site and the noise was constant during the day was really an issue. Otherwise it would have been fine.

Well located but poor service

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

When arrived thee was only one bottle of mineral water sparkling, no another choice. Although I complained, no water was replaced the other two days and the minibar in the room had no choice of water only soft drinks. Water has to be replaced everyday, this is basic.

Dear OLAVO BAGGER HANSEN EULER P., Thank you for taking the time to tell us about your experience at the Grand Mercure SP Itaim Bibi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Moraes

Good stayed

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The hotel was a good location, the employees are very education, in special Ana Clara recepcionist.

Dear LAURO V., We are grateful for contributing with us through your important opinion as well as providing us with this feedback. We are honored to receive your compliments and certainly the small details make all the difference, as we seek innovation at all times and also affection in everything we do, thus reflecting on your satisfaction. We hope to welcome you again. Sincerely, Vanessa Moraes Reception Supervisor

A bit run down

Customer review rating 3.0/5

Bill Business - Confirmed reviews ALL

Big room, worn out bathroom fixtures, windows didn’t lock - making for a very noisy night. Sagging bed lamp. Substandard breakfast. Not the standard I am used to from decades at Mercure ( I am French)

Thank you for your review Mr. Bill, I am very sorry for the points mentioned by Mr. I can assure you that it does not represent our high quality standard. Together with the team, we will evaluate the points mentioned and act to improve more and more

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Other web-users rate our hotel

  • 283 reviews 9.2/10 Location
  • 556 reviews 8.6/10 Room
  • 513 reviews 8.2/10 Service
  • 15 reviews 5.7/10 WiFi
  • 310 reviews 7.1/10 Comfort
  • 309 reviews 6.5/10 Breakfast
  • 205 reviews 8.6/10 Cleanliness
  • 160 reviews 8.6/10 Amenities

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