Grand Mercure SP Itaim Bibi 5 stars
Customer review rating (ALL Rating) 4.5/5 560 reviews
Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
GUARULHOS INTL At 34km / 21.13 miles
Check-in from - Check out up to
ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.
The rooms at Grand Mercure SP Itaim Bibi will surprise you! The different categories of room available are all spacious and designed to suit all your business and leisure needs. Perfect for your trip! Enjoy a well-deserved rest after a tiring journey. All rooms have free WiFi, 49" Smart TV, balcony and 24H room service. The hotel also has rooms for people with reduced mobility and rooms for office use.
Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 5.0/5
Falejandra69 Couples - TripAdvisor review
You can’t go wrong with this hotel. The staff, the service and the rooms are all great. In a quiet neighborhood yet close to all the things you want to go see in São Paulo. I would definitely come back and stay here
Dear Falejandra69, How are you? It was a huge pleasure to welcome you in our hotel!! Thank you so much, on behalf of the entire team, for such lovely words about us! We hope to see you again soon!! Warm Regards, Verena Bogéa General Manager
Hotel staff and accommodations ok. Construction site beside my room was not.
Customer review rating 3.0/5
Anonymous Solo - Confirmed reviews ALL
Everything was fine, but the fact that I had surgery and my room faced a construction site and the noise was constant during the day was really an issue. Otherwise it would have been fine.
Well located but poor service
Customer review rating 3.5/5
Anonymous Business - Confirmed reviews ALL
When arrived thee was only one bottle of mineral water sparkling, no another choice. Although I complained, no water was replaced the other two days and the minibar in the room had no choice of water only soft drinks. Water has to be replaced everyday, this is basic.
Dear OLAVO BAGGER HANSEN EULER P., Thank you for taking the time to tell us about your experience at the Grand Mercure SP Itaim Bibi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Moraes
Customer review rating 5.0/5
Anonymous Families - Confirmed reviews ALL
The hotel was a good location, the employees are very education, in special Ana Clara recepcionist.
Dear LAURO V., We are grateful for contributing with us through your important opinion as well as providing us with this feedback. We are honored to receive your compliments and certainly the small details make all the difference, as we seek innovation at all times and also affection in everything we do, thus reflecting on your satisfaction. We hope to welcome you again. Sincerely, Vanessa Moraes Reception Supervisor
A bit run down
Customer review rating 3.0/5
Bill Business - Confirmed reviews ALL
Big room, worn out bathroom fixtures, windows didn’t lock - making for a very noisy night. Sagging bed lamp. Substandard breakfast. Not the standard I am used to from decades at Mercure ( I am French)
Thank you for your review Mr. Bill, I am very sorry for the points mentioned by Mr. I can assure you that it does not represent our high quality standard. Together with the team, we will evaluate the points mentioned and act to improve more and more
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