Classificação clientes Avis (Classificação ALL) 4.3/5 768 comentários
Novotel RJ Praia de Botafogo
Praia De Botafogo, 330, Botafogo
22250040 RIO DE JANEIRO
Telefone +55 21 2187-9999
E-mail de contato
Acesso: 60 m / 0.04 mi 4 min walk
Acesso: 22 km / 13.67 mi 35 min drive
Check-in a partir das - Check out até as
Com o Resturante 365, você poderá desfrutar do nosso cardápio 24 horas por dia, servido em todas as áreas do hotel. Aproveite a liberdade de comer, como, quando e sempre que você quiser.
Espaçoso, com design contemporâneo e adaptável, o quarto do Novotel é verdadeiramente um local de descanso, perfeito para todas as suas necessidades.
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Unacceptable problem with payment
Classificação TripAdvisor 2.0/5
Quest50533121632 Negócios - Avaliação certificada TripAdvisor
The Novotel in Botafogo did not accept my international credit card (from the US). I have used this card for years and never had any issues. I noticed that some credit card machines from the "rede" vendor in Brazil did not accept my card. However, a hotel such as this should have alternative options for payment. I actually had to go to a bank and withdraw the full amount of my stay and pay in cash, which is unbelievable in 2022. Again, this is *not* a cheap hotel, so this type of problem should not happen. I was lucky because I have a Brazilian bank account, otherwise I would have to find another hotel. For reference, my card was accepted at both the small supermarket and restaurant close to the hotel. I was considering having dinner at the hotel but couldn't, so this is definitely hurting your business. Next time I am in Rio I will call the hotel in advance and ask about the credit card machine. If things hadn't change I'll look for another option.
Thank you for telling us about the problems during your stay. We will identify with the credit card company the reason for the refusal. Our team will be concerned that these problems will not occur again. We appreciate your review. Ronaldo Grapiglia Gerente Geral
Comfortable and Clean Rooms
Classificação TripAdvisor 3.0/5
phillyyoursilly Couples - Avaliação certificada TripAdvisor
We stayed here for our final 3 nights in Rio after moving over from Copa area. We have a mixed review on the stay. Pros: the rooms were clean and comfortable. This is definitely incredibly important! The bed was very comfortable. House keeping was such a nice service to have each day, as a lot of hotels have actually moved away from daily house keeping. They also service breakfast as well which is also a major plus. Cons: our check in experience was rough. We actually checked in online the day before thinking it would be easy. When we arrived the next morning we dropped our bags and they said as soon as the room is ready they would let us know. We never heard back, and when we returned in the afternoon we had to go through the entire check in process all over again. Following that we also could not have keys made for the room causing more of a delay. Not having irons and ironing board was a major inconvenience. When you are on a trip and living out of a suitcase that iron is crucial. When I tried to get one from the front they didn’t have a board to go with so there really wasn’t a whole lot I could do. Next, unless you have a beach facing view the views are not that glamorous (not a deal breaker, but it’s a con). Lastly, the TV only had one channel in English which was CNN, and this type of tv is unable to change the audio language like many of the newer smart TVs (also not a deal breaker, but a con for those that don’t speak the language while on vacation). All in all we had a clean and comfortable room, but there were some cons for us.
We receive your assessment and together with our team we will evaluate opportunities for improvement.
Comfortable and clean rooms!
Classificação TripAdvisor 5.0/5
luizcaeiro Couples - Avaliação certificada TripAdvisor
I’m a customer of Accor Network! Third time I’ve been in this Hotel! While some Hotels let the rooms being degradate, Novotel keeps the rooms cleaned and very comfortable! We loved to stay here! Sure we’re going to come back
Agradecemos a sua avaliação
It was fair enough, not great
Classificação TripAdvisor 2.0/5
networks2021 Negócios - Avaliação certificada TripAdvisor
The only reason this Hotel still alive is because of its privileged view. Staff isn't prepare, Manager has no approach, I had to wait 3 hours to be checked in. Not even a coutesy coffee offered . Definately needs to work more in hospitality. Still, all surrounds ammenities pays the price.
Thanks for taking the time to review us. We regret the lack of hospitality from our team. Your evaluation will be a reason for us to improve our training Thank you very much
Classificação TripAdvisor 2.0/5
crsbrz Negócios - Avaliação certificada TripAdvisor
The main reason I usually choose this Hotel is because is new, well maintained and mainly well located, close to one of the most beautiful views of Rio de Janeiro. There are plenty bars, restaurantes, malls around and the metro is few blocks away. This is my third time at Novotel RJ Praia de Botafogo and it is the third time it calls my attention how unfriendly and disrespectful the staff are. I do not record the name of the employee but I called on the 24th at 21:00 asking for ice cream and whoever answer the phone was extremely impolite. When I received the ice cream was even worse. I'm a big fan of Accor hotels but it is time to train and choose better employees at Novotel RJ Praia de Botafogo. I know few people that stayed at the same hotel and complained about the same thing.
Agradecemos a sua avaliação Suas obervações serão motivo de forte treinamento, para retomarmos o nosso alto nível de satisfação
Em parceria com o TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price