Banyan Tree Phuket

TripAdvisor rating 4.5/5 3,590 reviews

Banyan Tree Phuket - Image 1
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33 33 27 Moo Srisoonthorn Rd, Cherngtalay Amphur Talang, 83110 PHUKET, Thailand

Description

Hotel extras

  • Largest all-pool villa resort in Thailand with 218 villas

  • Award winning Banyan Tree Spa offering relaxing rituals and focused wellbeing spa treatments.

  • DoublePool Villas offer the perfect setting for a romantic getaway with exclusive offerings.

  • 18-hole golf course catering to pro-golfers and beginners.

  • 6 onsite restaurants & bars including signature outlet Saffron and floating Bar - Tin Tapas

Our accommodation(s)

Hotel location

Banyan Tree Phuket

33 33 27 Moo Srisoonthorn Rd, Cherngtalay Amphur Talang
83110 PHUKET
Thailand

GPS:8.012421, 98.295657

Telephone
Fax +66 76 325 552

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  3,590 reviews

Certificate of excellence 2024

Feedback on Room Change and Check-In Experience at Banyan Tree Phuket

TripAdvisor rating 3.0/5

REVIEWKIM TripAdvisor review

During the checkout process, I expressed my desire to provide feedback to the hotel staff, and I was directed to this review page via a QR code link. I hope the following feedback will help improve the guest experience at Banyan Tree Phuket in the future. I stayed at Banyan Tree Phuket for a total of three nights and four days. While I originally planned to stay in the same type of villa for the entire duration, this was not possible due to prior bookings. As a result, I spent two nights in the Serenity Pool Villa and the final night in the Signature Pool Villa. Overall, my stay was pleasant; however, the transition from the Serenity Pool Villa to the Signature Pool Villa was not handled as smoothly as expected. During the check-in process for the Signature Pool Villa, it appeared that the staff were not fully aware of the room change, and the process took an unnecessary amount of time. This resulted in my check-in being delayed to a time well past 3:00 PM. Additionally, on the first day of my stay, I requested a late check-out. I was informed by the staff that late check-out would not be possible on the day of the room change due to other reservations but that it would be allowed on my final day until 2:00 PM. Despite this prior arrangement, I received a call around noon on the last day, asking me to check out immediately. This unexpected request left me feeling confused and inconvenienced. While I cannot be certain, it seemed as though the details of my requests were lost during the room change process. Overall, I had an enjoyable experience at Banyan Tree Phuket, but the room change process felt disorganized and impacted the otherwise seamless experience I had come to expect. Aside from this, my stay was highly satisfactory. I hope this feedback will be helpful in enhancing the quality of service for future guests.

Dear Khun Swgim Thank you for sharing your detailed feedback with us. We truly appreciate your thoughtful comments and the opportunity to improve our service. We are delighted that, overall, you had an enjoyable stay at Banyan Tree Phuket. However, we sincerely apologize for the inconvenience caused during your room change process. We understand that such transitions should be seamless, and we regret that we did not meet your expectations in this regard. We will certainly review our procedures to ensure that room changes are communicated more efficiently and that check-ins are handled in a timely manner moving forward. Additionally, we deeply apologize for the confusion regarding your late check-out request. We understand how frustrating this situation must have been, especially after receiving prior confirmation. Please rest assured that we will reinforce communication between our teams to avoid similar situations in the future. Thank you again for your valuable feedback. We are grateful for your understanding and hope to have the pleasure of welcoming you back to Banyan Tree Phuket for an even more exceptional experience. Best regards, Banyan Tree Phuket Team

Excellent

TripAdvisor rating 5.0/5

Poonam S TripAdvisor review

Cannot speak highly of the banyan tree resort in Phuket they have amazing signature restaurants offering Thai and Japanese food We are pure vegetarian the chefs provided the best dishes our thanks to chef Tipa and Gai The Indian food was great provided by Vicky our special thanks to him The resort is highly recommended

Dear 6poonams, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your time at Banyan Tree Phuket and had the opportunity to experience our signature restaurants. We’re especially happy that our chefs, including Chef Tipa, Gai, and Chef Vicky, were able to provide you with delicious vegetarian and Indian dishes that met your expectations. Your kind words are greatly appreciated! We hope to welcome you back soon and provide you with more memorable dining experiences. Best regards, Banyan Tree Phuket Team

Noisy resort

TripAdvisor rating 3.0/5

ChuckyEgg89 Couples - TripAdvisor review

This is a beautiful hotel set away from the hustle bustle so you need to utilise the bus/boat to get to other bars and restaurants, smiling staff and a lovely villa, however… the building work! We were in Villa 836 right opposite and next to building work which started at 8am and finished at 6pm - the drilling and banging were relentless - we did record the noise and play it to reception but nobody seemed to be bothered - The Banyan Tree is advertised as a tranquil haven, it is far from it - beware

Dear ChuckyEgg89, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the beauty of the hotel, your villa, and the friendliness of our staff. However, we sincerely apologize for the disturbance caused by the nearby construction work during your stay. We understand how disruptive this can be, and we truly regret that this impacted your experience. Please know that we take your comments seriously and will look into ways to minimize such disruptions in the future. We appreciate your understanding and hope to welcome you back for a more peaceful and enjoyable stay. Best regards, Banyan Tree Phuket Team

Stay at Banyan Tree

TripAdvisor rating 5.0/5

Pilar H Friends getaway - TripAdvisor review

The crew at the pool were fantastic, super attentive and very friendly Thank you to O Gem, Chef Poo, Taiwan, Bear santosh, you guys were absolutely fantastic and made our stay very memorable. Out first time in Phuket and for sure not our last Thanks again

Dear Khun Pilar H, Thank you for your lovely review! We’re thrilled to hear that the pool team, including O Gem, Chef Poo, Taiwan, Bear, and Santosh, made your stay memorable with their attentive and friendly service. We’re so glad to have been a part of your first visit to Phuket, and we look forward to welcoming you back for many more wonderful experiences in the future! Best regards, Banyan Tree Phuket Team

Wow wow wow

TripAdvisor rating 5.0/5

Scott L TripAdvisor review

Wow just wow What an amazing hotel A must stay if your travelling to Phuket All rooms are villas with a private pool and lounge area and are extremely clean as are all other amenities, so much to do from bike hire, spa, free bus shuttle to nearby shopping centre, gym, golf course, two beaches, shops, several bars, separate deluxe pool areas and several restaurants on site you even get carted about Highlight of the hotel is the private river cruise dinner -what an experience Food was amazing, best we have tasted and a lot of it. Choice of drinks before you depart and choice of music to be played Service was amazing from both the chef, waiter and driver who joined in with the surprise cake celebration as it was my wife’s birthday -5 star plus service If you stay at this hotel you must try this! You stole our heart and we will be back

Dear Khun Q5818JNscottl, Thank you so much for your glowing review! We are thrilled to hear that you had such an amazing experience at Banyan Tree Phuket. We're delighted that you enjoyed the private river cruise dinner, the spacious villas with private pools, and the many amenities and activities available. It’s wonderful to know that our team, from the chef to the waiter and driver, made your wife’s birthday celebration truly special. We appreciate your kind words and are honored that we stole your heart. We can’t wait to welcome you back for another memorable stay! Best regards, Banyan Tree Phuket Team

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