ibis Styles London Gloucester Road 3 stars

Customer review rating (ALL Rating) 4.3/5 1,768 reviews

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Description

Hotel extras

  • Centrally located in Kensington - fantastic for shopping, restaurants and bars

  • Tastefully decorated rooms inspired by the London Underground

  • Close to the V&A Museum, Royal Albert Hall and Hyde Park

  • In-room temperature control for added comfort

  • Family-friendly Rooms & Pet Friendly

Our accommodation(s)

Hotel location

ibis Styles London Gloucester Road

110 Cromwell Road
SW74ES LONDON
United Kingdom

GPS:51.495113, -0.184307

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Lobby Bar

Relax and unwind in our cosy Lobby Bar, where an excellent choice of drinks and snacks are served throughout the day. The perfect spot for all occasions, open 24 hours for hotel guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,768 reviews

TripAdvisor Rating  4.0/5  445 reviews

Certificate of excellence 2024

OK

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Stay was ok, disappointing wait to check in

Okay stay

Customer review rating 3.5/5

Abby H. Couples - Confirmed reviews ALL

Hotel was nicely located near Gloucester Road underground station so just a minute walk around the corner to get there. Check in was easy. Room was okay but very small room. Biggest downfall was the bed. It felt hard like sleeping on a wooden box with a think mattress topper on it. We woke up quite stiff in the morning and after travelling then attending a music event we could have really done with a good nights sleep before travelling back tomorrow. We didn’t pay for breakfast and just grabbed something at the train station

Dear Abby, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our check-in process easy and efficient, as we strive to provide a seamless arrival experience for our valued guests. However, we are sorry that some aspects of your stay did not meet your expectations. We understand that room dimensions can be surprising, especially in a city like London where space is at a premium. Our goal is to provide a comfortable and well-appointed retreat regardless of the room size. Regarding the comfort of the bed, we regret that it did not provide the restful sleep you needed. We take guest comfort very seriously, and we will certainly look into your feedback as part of our ongoing commitment to guest satisfaction. Nonetheless, we are pleased that our prime location near the Gloucester Road underground station contributed positively to your London experience, offering convenient access to the city's attractions. Our team is always ready to assist with directions or recommendations to enhance your visit. We hope to welcome you back. Best wishes, ibis Styles London Gloucester Road Team

Poor room not ready

Customer review rating 1.5/5

Jeff Couples - Confirmed reviews ALL

Arrived to room not ready , room was in basement it was cramped poorly laid out with a very uneven floor, tea and coffee had no socket near them and was under the rail for jackets etc. bed was extremely hard. The worst ibis I have stayed in.

Dear Jeff, Thank you for providing detailed feedback on your recent stay. We deeply regret the issues you encountered and sincerely apologize for the inconvenience caused. Your experience is not reflective of the standards we strive to uphold. We apologize that your room was not ready upon arrival. This is not acceptable, and we will review our check-in procedures to ensure rooms are fully prepared and available on time. We also regret that you found the room cramped, poorly laid out, and with an uneven floor. We will inspect the basement rooms and address any structural issues immediately. Your feedback regarding the layout will be considered for future renovations. It is concerning that the tea and coffee station was placed under the clothes rail and lacked a nearby socket. We will re-evaluate the placement of amenities to ensure convenience for our guests. Additionally, we understand the importance of a comfortable bed and will review the quality of our mattresses to improve comfort. We apologize for the dusty conditions you encountered. Cleanliness is a top priority, and we will address this issue with our housekeeping team to prevent such oversights in the future. We are sorry to hear that this was the worst ibis experience you have had. We strive to provide a consistent and comfortable experience across all our hotels, and your feedback is invaluable in helping us improve. Once again, we apologize for the inconvenience you faced. We hope you will give us another chance to provide you with the quality stay you deserve. Please contact us directly at HB… if you have any further comments or require assistance. Warm regards, ibis Styles London Gloucester Road Team

Great stay

Customer review rating 5.0/5

Cheryl Couples - Confirmed reviews ALL

Clean and. Comfortable

Dear Cheryl, Thank you for such a positive review. We are delighted to hear that you appreciated our fast and great service, as well as the quality of your room. Our team strives to provide a comfortable and enjoyable stay for all our guests, and your kind words are truly encouraging. It would be our pleasure to have you return on another occasion. Very best wishes, ibis Styles London Gloucester Road Team

Good location, great people but tiny room.

TripAdvisor rating 3.0/5

PeterD808 Couples - TripAdvisor review

The greeting was friendly, the check-in efficient, the room clean and well equipped but……my goodness was it tiny. And very expensive. London is rapidly becoming a no-go area. Everything from theatre tickets to cafés to Tube tickets is very, very expensive. The hotel staff are great and it is very conveniently located opposite a Tube station and with a bus stop right outside but for us the price for such a tiny room was way too high. Sorry but we will not return.

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Other web-users rate our hotel

  • 1,543 reviews 9.8/10 Location
  • 1,773 reviews 6.1/10 Room
  • 1,388 reviews 9/10 Service
  • 28 reviews 8.6/10 WiFi
  • 706 reviews 7.7/10 Breakfast
  • 642 reviews 7.2/10 Cleanliness
  • 438 reviews 6.5/10 Amenities
  • 358 reviews 9.1/10 Vibe

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