25hours Hotel Hamburg HafenCity

TripAdvisor rating 4.5/5 2,182 reviews

25hours Hotel Hamburg HafenCity - Image 1
25hours Hotel Hamburg HafenCity - Image 2
25hours Hotel Hamburg HafenCity - Image 3
25hours Hotel Hamburg HafenCity - Image 4
Ueberseeallee 5, 20457 HAMBURG, Germany

Description

Hotel extras

  • heimat restaurant

  • Harbour sauna

  • Library - mare Schmökerstube at the 25hours Hotel Altes Hafenamt

  • Clubfloor to relax

  • Mare kiosk

Our accommodation(s)

Hotel location

25hours Hotel Hamburg HafenCity

Ueberseeallee 5
20457 HAMBURG
Germany

GPS:53.5414631, 9.9984652

Telephone
Fax +49 40 257777888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

HEIMAT

The restaurant only serves the best that german,austrian and swiss cuisine has to offer.From the North Sea to the Alps. Seasonality is top priority here. The corner stone of the culinary concept is a three-course menu - the so - called Herzstück menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  2,182 reviews

Certificate of excellence 2024

Absolutely stunning, trendy hotel in great location in Hamburg!

TripAdvisor rating 5.0/5

Rachel T Families - TripAdvisor review

We booked through Accor All hotels app and were greeted the most warmly out of any hotel that we have stayed in whilst in Europe. The decor is absolutely fabulous, and the room was stunning. Beautiful Service, it was scrupulously clean and very well located right next to the train and in a very safe area near supermarkets and shopping. Nothing was too much trouble and the stuff with very accommodating, and even gave us a bottle of water for our onward journey. Highly recommend this brand, and this particular Hotel for your Hamburg stay.

Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick Moreira General Manager

Excellent stay

TripAdvisor rating 5.0/5

M6587JCfederical Solo travel - TripAdvisor review

Had a super stay at this hotel. Got the room 3h ahead of normal check-in time, room was cosy and with great soap/bath facilities from Swiss brand Soeder. Location is perfect, 1min from Ubahn, 10min walking distance from Elphi. You never go wrong with a 25H hotel :)

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best Patrick Moreira General Manager

Beware

TripAdvisor rating 1.0/5

hansonidc Business - TripAdvisor review

I have never had such a bad experience in my life I got to my room and couldn’t connect to the internet. When I call reception, no answer. I had to go down and explain the situation The receptionist said she had access and the problem was with my equipment. Then another guest said she had a similar problem. The receptionist then suggested that the issue maybe that the room is near a lift, I pointed out that my room wasn’t near a lift and I couldn’t get access in reception either Her solution then was that I should hotspot with my phone - in effect I pay for internet access at very expensive roaming rates as I live in Dubai I then suggested that I would look for a hotel that provided internet access and that they should reimburse my room rate. She said she wouldn’t be able to do that. I asked to speak to a manager or supervisor and she said no one was around When they sent an email asking for my feedback, they gave a link for negative comments to be addressed direct to the manager. When I do that, address bounced back Will take a lot of convincing to return

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Patrick Moreira General Manager

Great hotel with friendly staff

TripAdvisor rating 5.0/5

X1939OEmarkc TripAdvisor review

It has been mentioned a few times in other reviews, quirky, and it is the best word for a description. The hotel is next to where they are building a new Westfield, so I am guessing it will be busy going forward, but I was not disturbed by any building site noise. The staff were friendly and efficient, no stereotypes. Breakfast was good, buffet style with plenty of it to suit many different European tastes, bacon was especially good though I never found a toaster (how do you know someone is British, without asking...). Coffee was nice however tea seems to be the drink of choice in Hamburg. Had a shared lunch with pork, veg, spinach and a nice desert so the food also hit the spot. Now for the rooms, no complaints what so ever, the shower (a two piece rain and normal showers) was excellent, with quality soap/shampoo on hand. The bed was firm but comfy with plenty of pillows. A mini-bar is provided, that is free and in mine I got a Fritz kola, water, 2 beers and a chocolate bar, I say in mine because everyone I spoke to seemed to have different items. Now the quirky bit, the rooms are themed with mine having a rope ladder on the wall, an open sea chest for furniture, a hot water bottle, a sheep, a bluetooth speaker and bag for you to use while exploring Hamburg and last but not least the ships log book. There is a spa with sauna, German rules apply, with the sauna having a fridge full of beer/water. The lifts never seemed to be more than a minute wait, well apart from the third lift which I tried to use but would not work, my fault for not noticing crew only..... There are shops around the corner, with bars just across the bridge including the 'mini-bar' which is an experience. Even after a few tasty German beers I never tried climbing the rope ladder....... Only drawback from my point of view was the size of the safe in the room, I have an iPad Pro and it would not fit in the safe. First time that has happened for me, luckily did not have to leave it too long. Looking forward to returning.

Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick Moreira General Manager

Amazing beds!

TripAdvisor rating 5.0/5

Linnéa H Couples - TripAdvisor review

We were here for just a weekend. The staff was very welcoming. The lobby had this great aura and cool style. The room was very fresh, and and the bed was so comfortable. Maby the most comfortable bed I slept in in hotels. Breakfast 9/10. We will definitely come back here when we come back to Hamburg

Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick Moreira General Manager

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Other web-users rate our hotel

  • 651 reviews 8.7/10 Location
  • 952 reviews 7.6/10 Room
  • 777 reviews 8.9/10 Service
  • 20 reviews 5.7/10 WiFi
  • 522 reviews 7.8/10 Breakfast
  • 506 reviews 9.4/10 Vibe
  • 278 reviews 6/10 Value
  • 226 reviews 7.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.