Novotel Suzhou Tai Lake Santeh 4 stars

TripAdvisor rating 4.5/5 6 reviews

Novotel Suzhou Tai Lake Santeh - Image 1
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Our accommodation(s)

Hotel location

Novotel Suzhou Tai Lake Santeh

3888 Ring Taihu Avenue, Wuzhong District
215164 SUZHOU

GPS:31.200945, 120.494839

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Non contractual photo

Located on level 1, the restaurant blends Eastern and Western cuisine, providing guests with a delicious and healthy breakfast. It also serves lunch, dinner and an exclusive customised buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.5/5  6 reviews

Very nice staff

TripAdvisor rating 5.0/5

Kiwi-Nici Solo travel - TripAdvisor review

Great hotel overall, clean , stylish, Very nice staff, everyone was so helpful, the staff was amazing, very helpful and welcoming, I wish I could have stayed longer. definitely will book back there again


TripAdvisor rating 5.0/5

A Tripadvisor China Member Families - TripAdvisor review



TripAdvisor rating 5.0/5

A Tripadvisor China Member Families - TripAdvisor review

酒店环境很舒适 ,客房挺干净,早餐也比较丰盛,每次遇到服务员都很热情,入住退房都很便捷,是亲子度假的最佳选择,给酒店点赞!

Relaxing staycation

TripAdvisor rating 5.0/5

beijiYork Families - TripAdvisor review

Great location by Taihu, but you need a top floor room on the right side of the building to get a lake view. Restaurant serves only Chinese food, including local dishes, and is very good value with the A+ membership. Breakfast offers a good choice of both Western and Chinese options. A small but pleasant hot spring is free of charge for guests, whilst other activities include a good kids playground and a small organic farm. This is not a standard Novotel, but recommended for a relaxing night away. Good destination for team-building.

Very arrogant staff, poor service

TripAdvisor rating 1.0/5

742qic Families - TripAdvisor review

My experience at Suzhou Tai Lake Novotel was terrible. 1. First of all, there are no proper showering facilities in the spring areas, and the changing rooms smell those stuffy toxic smells. 2. I wait for 35 minutes in the canteen for two bowls of noodles, while the waiters and waitresses never filled our glass bottles with water. 3. On the night 8/6 when I returned to the hotel after a whole day's trip, I found that the pink container for my contact lenses was gone! I called the customer at 7:30 pm, and it took them one hour to return my call to say that the cleaning lady never touched my thing! And I called back at around 9 pm, feeling furious. And then at 9:40pm, a junior manager showed up, and explained that sometimes their cleaning lady did dispose of others' contact lens containers! I was shocked, and they never said sorry to me and was very arrogant. 4. After checking out at 12 pm today, they told me that they would not return my deposit of 500 yuan! Their excuse is that my period blood stain ruined their sheet, and their bedsheets worth 500 yuan! I called the Chinese policemen, and the negotiation with the manager, Alex Qi, went terrible. He denied that his staff took away my contact lens container, and asserting that he kept 500 yuan deposit for the cleaning of his sheets! Suzhou Tai Lake Novotel is the worst hotel I have ever been to! Terrible experience, almost ruined my vacation!

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Other web-users rate our hotel

  • 824 reviews 8.7/10 Location
  • 1,495 reviews 8.6/10 Room
  • 1,763 reviews 8.6/10 Service
  • 1,033 reviews 8.4/10 Amenities
  • 882 reviews 7.4/10 Wellness Area
  • 793 reviews 8.9/10 Vibe
  • 653 reviews 8.7/10 Cleanliness
  • 648 reviews 8.2/10 Comfort

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