Novotel Suzhou Tai Lake Santeh 4 stars

TripAdvisor rating 4.5/5 6 reviews

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3888 Ring Taihu Avenue, Wuzhong District, 215164 SUZHOU, China

Description

Our accommodation(s)

Hotel location

Novotel Suzhou Tai Lake Santeh

3888 Ring Taihu Avenue, Wuzhong District
215164 SUZHOU
China

GPS:31.200945, 120.494839

Telephone
Fax +86 512 6598 8006

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD SQUARE

Non contractual photo

Located on level 1, the restaurant blends Eastern and Western cuisine, providing guests with a delicious and healthy breakfast. It also serves lunch, dinner and an exclusive customised buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.5/5  6 reviews

Very nice staff

TripAdvisor rating 5.0/5

Kiwi-Nici Solo travel - TripAdvisor review

Great hotel overall, clean , stylish, Very nice staff, everyone was so helpful, the staff was amazing, very helpful and welcoming, I wish I could have stayed longer. definitely will book back there again

适合亲子的酒店，环境房间一流

TripAdvisor rating 5.0/5

A Tripadvisor China Member Families - TripAdvisor review

酒店环境优美，就在太湖边上，早上起来散步空气实在是太好了，早餐也不错，品种丰富，有泡温泉晚上夜景也很美，最主要带孩子来玩实在太棒了，有大片的儿童游乐区域及一个可以给小朋友自己采摘蔬菜小番茄的基地，小朋友玩的不亦乐乎，都不愿意回家了，适合亲子及家庭集体出游。

非常适合休闲度假的酒店

TripAdvisor rating 5.0/5

A Tripadvisor China Member Families - TripAdvisor review

酒店环境很舒适 ，客房挺干净，早餐也比较丰盛，每次遇到服务员都很热情，入住退房都很便捷，是亲子度假的最佳选择，给酒店点赞！

Relaxing staycation

TripAdvisor rating 5.0/5

beijiYork Families - TripAdvisor review

Great location by Taihu, but you need a top floor room on the right side of the building to get a lake view. Restaurant serves only Chinese food, including local dishes, and is very good value with the A+ membership. Breakfast offers a good choice of both Western and Chinese options. A small but pleasant hot spring is free of charge for guests, whilst other activities include a good kids playground and a small organic farm. This is not a standard Novotel, but recommended for a relaxing night away. Good destination for team-building.

Very arrogant staff, poor service

TripAdvisor rating 1.0/5

742qic Families - TripAdvisor review

My experience at Suzhou Tai Lake Novotel was terrible. 1. First of all, there are no proper showering facilities in the spring areas, and the changing rooms smell those stuffy toxic smells. 2. I wait for 35 minutes in the canteen for two bowls of noodles, while the waiters and waitresses never filled our glass bottles with water. 3. On the night 8/6 when I returned to the hotel after a whole day's trip, I found that the pink container for my contact lenses was gone! I called the customer at 7:30 pm, and it took them one hour to return my call to say that the cleaning lady never touched my thing! And I called back at around 9 pm, feeling furious. And then at 9:40pm, a junior manager showed up, and explained that sometimes their cleaning lady did dispose of others' contact lens containers! I was shocked, and they never said sorry to me and was very arrogant. 4. After checking out at 12 pm today, they told me that they would not return my deposit of 500 yuan! Their excuse is that my period blood stain ruined their sheet, and their bedsheets worth 500 yuan! I called the Chinese policemen, and the negotiation with the manager, Alex Qi, went terrible. He denied that his staff took away my contact lens container, and asserting that he kept 500 yuan deposit for the cleaning of his sheets! Suzhou Tai Lake Novotel is the worst hotel I have ever been to! Terrible experience, almost ruined my vacation!

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Other web-users rate our hotel

  • 798 reviews 8.8/10 Location
  • 1,518 reviews 8.7/10 Room
  • 1,660 reviews 8.6/10 Service
  • 1,084 reviews 8.3/10 Amenities
  • 880 reviews 7.5/10 Wellness Area
  • 690 reviews 8/10 Food
  • 647 reviews 8.5/10 Comfort
  • 636 reviews 8.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.