We stayed at this hotel for four nights from 15-19 Apr and found the hotel team to be very unhelpful and not at all interested in anything to do with customer service. Here are a few examples - On arriving, we were not allowed to park in an empty bay even though it wasn't allocated to anyone. No help offered whatsoever in finding alternate parking options. There was no info provided on whether our booking included breakfast which we later found (on day 4) that it didn't and it was going to cost us an additional 160 Euros - hotel staff response was 'we may have forgotten to mention it to you on check in but its chargeable'. We drove through 5 countries before arriving in Netherlands and stayed at Accor properties everywhere and in each case the reception team made sure to specify whether breakfast was included in our rate or not. The tissue box in our room was nearly empty when we arrived and on finishing it was never replaced by the housekeeping team despite mentioning it a few times. The safe alarm went off in the middle of the night due to batteries about to die and the maintenance guy didnt have the right screwdriver (standard cross style) to open the battery cover. Its a shame as we've always experienced great customer service with Accor but they seem to have got it wrong with the staff at this hotel!

Ibis style hotel in Haarlem city, fantastic stay with my wife, very clean, friendly staff, good breakfast. The hotel ia very popular lots of guests but noise free. 24 houre free coffee and tea, not many places would do that.

A modern clean hotel! Very friendly staff! Rooms well laid out bathroom particularly nice and spacious. Train is 5 mins away with quick access to Harleem city centre and Amsterdam! Great stay would come again!

We were in this hotel one night and had a really nice stay. The rooms were tidy and the breakfast was tasty. The interior was trendy and the staff was kind. The city center of Haarlem was only 2,5 km away.

We enjoyed our stay together to the maximum. The hotel was perfect for a birthday celebration. We all came to stay together for one night as a family. The rooms are clean an spacious, the beds are comfortable.

We stayed at Ibis Haarlem while visiting the Keukenhof gardens in April 2018. The cozy room was a good size, clean and pleasant. Our main issue was the heating since the room was super cold when we arrived and there were around 12 degrees in Haarlem the thermostat kept saying

Despite the fact that the hotel is almost brand new, there are various shortcomings that are unusual with the Ibis Styles brand: - Very restricted parking space (you will have to park at the sports complex 500 m away) - Highly impersonal and unfriendly service. The answer to any comment or suggestion for improvement is

Friendly and helpful staff.Nice interiors. Breakfast was bit ordinary but quite sufficient. House keeping was not up to the standard.No public transport near by. Minimum of 10 minutes walk from Train station or bus station.