Mercure Amsterdam Sloterdijk Station Otel 4 yıldız

Dear Emel h. t., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, with easy access to Amsterdam Central Station and the airport, as well as the nearby supermarket. It is also wonderful to know that you appreciated the size and design of your room, the cleanliness of the bathroom, and the helpfulness of our team. Your kind words and perfect ratings across many areas are truly appreciated. We also thank you for highlighting specific aspects of your stay in such detail. We are pleased that you found the ironing facilities and daily housekeeping options convenient. Regarding your comment about the window, we would like to kindly clarify that window opening is available upon request at the Front Office, and our team is always happy to assist with this whenever possible. We appreciate you bringing this point to our attention, as it allows us to better inform future guests. Your feedback regarding the breakfast information and the hotel facilities is also very valuable and will be shared with our team as we continue to improve the guest experience. Thank you once again for your thoughtful review and recommendation. We look forward to welcoming you back on your next visit to Amsterdam. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found the rooms comfortable and that you were satisfied with the service provided by our team. Your kind comments are greatly appreciated. Regarding your comment about the lack of outdoor seating, we would like to kindly inform you that there are several benches located directly in front of the hotel where guests are welcome to sit, relax, and enjoy the outdoor area. We also appreciate your feedback regarding communication at check-in about discounts and gift cards. This has been shared with our Front Office team to ensure clearer information is provided to guests upon arrival. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for taking the time to share your feedback and for your positive rating. We are delighted to hear that you appreciated our convenient location close to public transport, the cleanliness of our rooms, and the friendliness of our team. It is wonderful to know that you had a very satisfying stay with us. Your kind comments are greatly appreciated and will be shared with our team as encouragement. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your feedback and for rating your stay with us. We understand your concern regarding the payment process prior to arrival. Please allow us to clarify that, a pre-authorization is required in order to guarantee the reservation. This is a temporary hold on the card and is not a final charge. Depending on the card issuer, it may appear as a pending transaction. In your case, as the initial pre-authorization could not be completed, our team contacted you and provided a secure payment link as an alternative, which was successfully used to process part of the payment before arrival. The remaining balance was then settled at the hotel, in line with the reservation conditions. We appreciate that this may have caused confusion and we apologize for any inconvenience this may have created. Your feedback is valuable and will help us improve how we communicate payment procedures to our guests in the future. Thank you once again for your understanding, and we hope to have the pleasure of welcoming you again to Mercure Amsterdam Sloterdijk Station. Kind regards, Elisa Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for sharing your wonderful feedback about your stay at Mercure Hotel Amsterdam Sloterdijk Station. We are truly delighted to read that this was the best hotel you have experienced in Europe. It is especially rewarding to know that you found the hotel very clean, comfortable, and that our team made a positive impression through their helpful and friendly service. We are also pleased that you enjoyed the breakfast selection and that every aspect of your stay met your expectations, from arrival to departure. Your kind comments and perfect ratings across all areas mean a great deal to our team. We look forward to welcoming you again in the future for another excellent stay in Amsterdam. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station