Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our convenient location, making it easy to visit the city's most popular attractions. It's also great to know that you found your room and bathroom very clean. Your kind words mean a lot to our team. We truly appreciate your support and look forward to welcoming you back for another comfortable stay whenever you visit the area again! Alejandro Reservations Team Mercure Sloterdijk Station

Dear Guest, Thank you very much for your wonderful review and for choosing Mercure Amsterdam Sloterdijk Station for your family stay. We are delighted to read that you enjoyed our convenient location and that our team made such a positive impression on you. Your kind words about our staff mean a great deal to us, and we will be sure to share your compliments with the entire team. It is also wonderful to know that you were satisfied with every aspect of your stay, from your booking experience to your accommodation, cleanliness, Wi-Fi, and check-out. Knowing that you would recommend both our hotel and the ALL loyalty programme is the greatest compliment we could receive. We truly appreciate your feedback and look forward to welcoming you back on your next visit to Amsterdam. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Emel h. t., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, with easy access to Amsterdam Central Station and the airport, as well as the nearby supermarket. It is also wonderful to know that you appreciated the size and design of your room, the cleanliness of the bathroom, and the helpfulness of our team. Your kind words and perfect ratings across many areas are truly appreciated. We also thank you for highlighting specific aspects of your stay in such detail. We are pleased that you found the ironing facilities and daily housekeeping options convenient. Regarding your comment about the window, we would like to kindly clarify that window opening is available upon request at the Front Office, and our team is always happy to assist with this whenever possible. We appreciate you bringing this point to our attention, as it allows us to better inform future guests. Your feedback regarding the breakfast information and the hotel facilities is also very valuable and will be shared with our team as we continue to improve the guest experience. Thank you once again for your thoughtful review and recommendation. We look forward to welcoming you back on your next visit to Amsterdam. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found the rooms comfortable and that you were satisfied with the service provided by our team. Your kind comments are greatly appreciated. Regarding your comment about the lack of outdoor seating, we would like to kindly inform you that there are several benches located directly in front of the hotel where guests are welcome to sit, relax, and enjoy the outdoor area. We also appreciate your feedback regarding communication at check-in about discounts and gift cards. This has been shared with our Front Office team to ensure clearer information is provided to guests upon arrival. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for taking the time to share your feedback and for your positive rating. We are delighted to hear that you appreciated our convenient location close to public transport, the cleanliness of our rooms, and the friendliness of our team. It is wonderful to know that you had a very satisfying stay with us. Your kind comments are greatly appreciated and will be shared with our team as encouragement. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your feedback and for rating your stay with us. We understand your concern regarding the payment process prior to arrival. Please allow us to clarify that, a pre-authorization is required in order to guarantee the reservation. This is a temporary hold on the card and is not a final charge. Depending on the card issuer, it may appear as a pending transaction. In your case, as the initial pre-authorization could not be completed, our team contacted you and provided a secure payment link as an alternative, which was successfully used to process part of the payment before arrival. The remaining balance was then settled at the hotel, in line with the reservation conditions. We appreciate that this may have caused confusion and we apologize for any inconvenience this may have created. Your feedback is valuable and will help us improve how we communicate payment procedures to our guests in the future. Thank you once again for your understanding, and we hope to have the pleasure of welcoming you again to Mercure Amsterdam Sloterdijk Station. Kind regards, Elisa Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for sharing your wonderful feedback about your stay at Mercure Hotel Amsterdam Sloterdijk Station. We are truly delighted to read that this was the best hotel you have experienced in Europe. It is especially rewarding to know that you found the hotel very clean, comfortable, and that our team made a positive impression through their helpful and friendly service. We are also pleased that you enjoyed the breakfast selection and that every aspect of your stay met your expectations, from arrival to departure. Your kind comments and perfect ratings across all areas mean a great deal to our team. We look forward to welcoming you again in the future for another excellent stay in Amsterdam. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear ŞADİCAN Ö., Thank you for your feedback. We regret to learn that your experience did not meet your expectations. We strive for excellence and value your insights as we continually work to enhance our services. Kind regards, Reservations Team Mercure Amsterdam Sloterdijk

Dear Guest, Thank you very much for sharing your feedback following your stay at Mercure Hotel Amsterdam Sloterdijk Station. We are pleased to hear that you enjoyed our convenient location, the breakfast selection, and that you found our team friendly and helpful during your stay. Regarding your comment about the windows, for safety and security reasons many of our rooms are designed with fixed or limited-opening windows. However, we understand this may not suit everyone’s preference. Please feel free to contact our reception team during your next stay, as we are always happy to assist and see if alternative room options may be available. We truly appreciate your feedback and hope to welcome you back again in the future. Warm regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Mustafa G., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our accommodations comfortable and our staff friendly and helpful. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, Reservations Team Mercure Amsterdam Sloterdijk

Dear Fatma I. B., Thank you for taking the time to share your positive experience at Mercure Hotel Amsterdam Sloterdijk Station. We are delighted to hear that you found our location convenient, enjoyed the comfort of your accommodations, and appreciated the friendliness of our staff. Your feedback regarding the value for price is also greatly appreciated, as we strive to provide our guests with a memorable stay. Kind regards, Maria Reservations Department

Dear Cagdas, Thank you very much for sharing your feedback following your stay at Mercure Amsterdam Sloterdijk Station. We are delighted to hear that you enjoyed our location, the cleanliness of your room, and especially our breakfast. We appreciate your kind words about our team; they will be thrilled to know their efforts made your stay pleasant. Regarding dinner, we value your suggestion and will take it into consideration as we continue to improve our services for our guests. We hope to have the pleasure of welcoming you and your family back to Mercure Amsterdam Sloterdijk Station on your next visit to Amsterdam. Kind regards, Elisa Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Hikmet G., Thank you for your kind words. We are pleased to hear that you enjoyed your stay with us. Your feedback is greatly appreciated and serves as motivation for our team to continue providing excellent service. Kind regards, Diego Bernal Reservations Department Mercure Hotel Amsterdam Sloterdijk Station

Dear Hilmi C., Thank you for your kind words regarding your recent stay at Mercure Hotel Amsterdam Sloterdijk Station. We are delighted to hear that you appreciated the cleanliness of our rooms, the convenience of our location, and the friendly demeanor of our staff. Your feedback regarding the quick check-in process is also greatly appreciated, as we strive to ensure a seamless experience for our guests. Kind regards, Diego Bernal Reservations Department

Dear Ilker C., Thank you for sharing your experience with us. It is gratifying to hear that you found our location secure and convenient. However, I regret that the housekeeping service did not meet your expectations during your stay. Our policy emphasizes maintaining high cleanliness standards, and your feedback will be taken into consideration as we continually strive to enhance our services. Kind regards, Rister G. Esquivel Front Office Manager

Dear Nazmi s., Thank you for your wonderful feedback! We are thrilled to hear that you had a perfect stay and would choose to return to our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, Dayenne van der Vegt Front Office & Reservations Supervisor

Dear Mr. A., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location; however, we sincerely apologize for the discomfort caused by noise during your visit. We strive to ensure a pleasant experience for all our guests, and your comments regarding the noise issue have been duly noted. We appreciate your insights and hope for the opportunity to serve you better in the future. Kind regards, Dayenne van der Vegt Front Office & Reservations Supervisor