Mercure Hotel Amsterdam West 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.7/5 272 görüş

En iyi fiyat
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Mercure Hotel Amsterdam West - Image 1
Mercure Hotel Amsterdam West - Image 2
Mercure Hotel Amsterdam West - Image 3
Mercure Hotel Amsterdam West - Image 4
Oude Haagseweg 20, 1066 BW Amsterdam, Hollanda

Açıklama

Otel ekstraları

  • Küçük bir plaj ve ''strand het nieuwe meer'' adlı bir göle 200 metre mesafede

  • Araçla ve toplu taşımayla kolayca ulaşılır

  • Otelde açık büfe kahvaltı, bar ve restoran

  • 14 toplantı odası mevcuttur

  • Resepsiyon günün 24 saati hizmetinizdedir

Konaklama olanaklarımız

Otelin konumu

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW Amsterdam
Hollanda

GPS:52.337578, 4.817787

Telefon
Faks +31 20 615 9027

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Bar
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  3.7/5  272 görüş

TripAdvisor Derecesi  3.7/5  1.417 görüş

3/5

Tripadvisor puanı 3.0/5

ebI9720IQ TripAdvisor onaylı yorum

The location was convenient, about a 10-15 minute drive from the city center, but I had a few issues: 1. The room was extremely cold. Even with the thermostat turned all the way up, it was quite uncomfortable. The receptionists kindly provided an extra duvet when I requested one, but it still remained quite chilly. 2. The WiFi was terrible. It didn’t work on any of my devices, which was very inconvenient and a massive nuisance. 3. After a cold afternoon outside, I wanted to make a cup of tea when I got back to my room, but there was no milk and only two small sachets of sugar. When I asked at reception, they said they either didn’t have any milk or they don’t give it (I can’t remember which). I ended up having to go to a nearby petrol station to buy milk. It’s hard to understand how they can’t provide such a basic amenity. Aside from that, the room was okay, and the hotel looked decent, but I wouldn’t choose to stay there again.

Dear ebI9720IQ, Thank you for sharing your feedback with us. We're glad our prime location met your needs and you appreciated our clean, modern facilities. We sincerely apologize for the heating and connectivity challenges during your stay. Please know these have been addressed through system upgrades and staff retraining. We do hope that you will return on another occasion. Best regards, Mercure Hotel Amsterdam West

Can not recommend this one

Tripadvisor puanı 1.0/5

Filip M TripAdvisor onaylı yorum

My fully paid in advance room, booked for two days was handed over to other customer without any notice from staff. Can not recommend this one.

Dear Filip, Thank you for taking the time to share your experience. We’re sorry for the misunderstanding. The room was automatically released after no arrival on the first night and no notice of delay was received. Please note that if we had been informed, we would have gladly held the room for your arrival the next day. Best regards, Mercure Hotel Amsterdam West

Don't book this hotel. Terrible!

Tripadvisor puanı 1.0/5

marcosagois TripAdvisor onaylı yorum

My experience at this hotel was disastrous. I chose the hotel because it's an Accor hotel and I bitterly regretted it. I initially made two reservations, one for myself and one for a friend. When my friend arrived, the receptionist (who was quite rude, by the way) informed him that there was no reservation under his name. He had to wait for 6 hours until I arrived. When I arrived, the receptionist (again, quite rude) said there was nothing he could do and that I should make a new reservation. I asked him to do it, and he told me that "it would be too much work for him" and told me to do it online. Since there was nothing else I could do, I did it. They gave me a very cramped, bad room, even though I had reserved a room with a larger bed and even though I am a Gold member with Accor, nothing changed. After all the trouble, they sent me a NO SHOW charge for a reservation that I was told wasn't there, causing me the headache of creating a new one. If you're looking for a quiet place near that location, I recommend the Coredon. I stayed there for one day and regretted choosing the Mercure because it's an Accor hotel. Same price and 10 times better.

Dear Jose Marcos Vinicius, Thank you for taking the time to share your feedback. We sincerely regret to read about your experience and we fully understand how frustrating this must have been, especially after a long journey. We apologize that we missed the mark during your stay and didn't provide the high standard of service you expected. As an Accor Gold member, your loyalty is truly valued, and we are sorry that you did not feel recognised during your stay. Thank you again for your feedback. While we regret that your stay did not meet expectations, we appreciate the opportunity to improve and hope you may give us another chance in the future. Best regards, Mercure Hotel Amsterdam West

Terrible experience

Tripadvisor puanı 1.0/5

acirrincione76 TripAdvisor onaylı yorum

Very bad experience Check-in super slow Room uncomfortable Ac not working properly All hotels offer a bottle of water complementary not this one Staff not friendly and not able to provide suggestions The bed was kind of broken

Dear Guest, Thank you for your observations about your recent stay. We sincerely apologize that your experience fell short of our usual standards in multiple aspects. Our reception team is available 24/7 to assist with room adjustments, and we regret this opportunity wasn't utilized to address comfort concerns during your stay. Facility maintenance and staff conduct are priorities we continuously monitor through guest feedback. We've shared your comments with relevant departments for immediate review while maintaining our established operational standards. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

Atmosphere and Security questions

Tripadvisor puanı 2.0/5

Jodi589 TripAdvisor onaylı yorum

I have recently stayed in the hotel and like others mention it has benefits being close to the airport. As others have mentioned the lift in the hotel does not work, and during my stay I never saw anyone put a sign up which I saw increased frustration of other guests. I suspected as well that the travel is used to temporary house people. As a solo traveller, I felt slightly uneasy about the situation. There was security called to one of the rooms as I passed and although nothing specific happened to me, I was not completely relaxed during my stay.

Dear Jodi, Thank you for the feedback regarding your stay. Our proximity to transportation hubs remains a valued feature we're glad you acknowledged. We regret the service shortfalls you experienced and assure you our staff remains committed to addressing such matters promptly while upholding our security standards. We hope we can provide you with an improved stay in the future. Kind regards, Mercure Hotel Amsterdam West

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 386 görüş 6.7/10 Konum
  • 510 görüş 6.3/10 Oda
  • 383 görüş 7.3/10 Hizmet
  • 17 görüş 4.2/10 Wifi
  • 238 görüş 5.7/10 Hijyen
  • 152 görüş 3.6/10 Fiyatının Karşılığı
  • 140 görüş 6.8/10 Kahvaltı
  • 113 görüş 6.2/10 Yemek

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Amsterdam şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.