Mercure Bengkulu 4 stars

Customer review rating (ALL Rating) 4.5/5 254 reviews

Best price
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Mercure Bengkulu - Image 1
Mercure Bengkulu - Image 2
Mercure Bengkulu - Image 3
Mercure Bengkulu - Image 4
Jalan S Parman No. 27, Bengkulu, 38227 BENGKULU, Indonesia

Description

Hotel extras

  • Mercure Bengkulu is 20 mins by car from Fatmawati Soekarno Airport.

  • The hotel offers easy access to Bencoolen Mall, Fort Marlborough and Soekarno House Museum.

  • It is near to SPBU Petrol Station.

  • Mercure Bengkulu is 15mins by foot to the Fatmawati Monument.

  • Enjoy the ambience of the restaurant, which features the traditional Bengkulu touch.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 Single Beds

Photo out of - Superior Room with 2 Single Beds

Sophisticated Mercure Superior room with local ornament touch and enjoy Bengkulu Panoramic view from your window. Features 2 Single Beds, 43 inch LED TV, free High Speed WiFi and rain shower.

  • Views:

    City View or Mountain view or Ocean/Sea view or Pool side

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x2

Single bed(s) x2

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 2 x Single bed(s) and 2 x Single bed(s)
  • Views: City View or Mountain view or Ocean/Sea view or Pool side
See availabilities

Enjoy our Deluxe Room which offer a peaceful retreat from hustle and bustle of the town features 1 Double Bed, rain shower, 43 inch LED TV, free High Speed WiFi

  • Views:

    City View or Mountain view or Ocean/Sea view

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Executive room come with spacious 38 sqm and comfortable 1 Double Bed, rain shower, 50 inch LED TV, convenient sofa with extra space, free minibar, free High Speed WiFi, and espresso machine

  • Views:

    City View or Ocean/Sea view or Panorama view

Max. number of persons
2
Area
From 38 m² / 409 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Executive Suites with 1 King Size Bed features separate wardrobe, 50 inch LED TV, living room, free minibar, free High Speed WiFi and espresso machine. Experience The Unique Half Moon Shape Suite and embrace the city view from the sky.

  • Views:

    City View or Ocean/Sea view or Panorama view

Max. number of persons
3
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Bengkulu

Jalan S Parman No. 27, Bengkulu
38227 BENGKULU
Indonesia

GPS:-3.801137, 102.275153

Telephone
Fax +62 736 7344322

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • Bengkulu Airport Additional charge
  • BKS Additional charge
  • FATMAWATI SOEKARNO Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 233 rooms
  • 38 connecting rooms
  • 74 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Indonesian

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Check In & Check-out facilities

  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

7 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for 0 to 3 years
  • Indoor playground for children
  • Play area
  • Tourist guide for families

Well-being

Mercure Bengkulu Swimming Pool

  • Outside
  • On site

Mercure Bengkulu Fitness Center

  • On site
  • Thermal Spa
  • Massage
  • On site

PALM

Photo out of - PALM

The restaurant offers an extensive array of International, Indonesian and local Sumatran cuisine via buffet and a la carte options.

Cooking style
International
Chef name
Imam Syafei
Capacity
200
Accessibility
Accessible service
Jalan S Parman No. 27, Bengkulu, 38227 Bengkulu, Indonesia
Telephone +62 736 7343030
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool
  • Takeaway Meals
  • Private lounge
  • Musical AtmosphÚre

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Underground Cellar
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

The restaurant offers an extensive array of International, Indonesian and local Sumatran cuisine via buffet and a la carte options.

Black Rock Bengkulu

Photo out of - Black Rock Bengkulu

Indulge in culinary excellence at Bar and Lounge. Our chic venue offers a diverse menu for lunch and dinner, expertly crafted cocktails, live entertainment, and a stylish ambiance, creating a memorable dining experience that transcends the ordinary.

Bar Type
Bar
Capacity
134
Telephone +62 736 7343030

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Smoking Area
  • Musical Entertainment

Indulge in culinary excellence at Bar and Lounge. Our chic venue offers a diverse menu for lunch and dinner, expertly crafted cocktails, live entertainment, and a stylish ambiance, creating a memorable dining experience that transcends the ordinary.

provided from 06 : 00 AM-10 : 00 AM and weekday till 10 : 30 AM. American, European, Continental & Indonesian Food. Everything has provided in Buffet Style including Coffee, tea and others beverage.Having fresh coffee machine as well and live cooking

Chill out in our swimming pool or work out at the Gym, which is open daily from 06.00 to 23.00.

Unwind at our Spa.

Our ballroom is perfect for your special day. The perfect place to host all your important guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  254 reviews

Customer review rating 4.5/5

Ade I. M. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Herman Tri Wuryanto General Manager

Customer review rating 5.0/5

Joshua A. K. Couples - Confirmed reviews ALL

Dear Joshua A. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Herman Tri Wuryanto General Manager

Customer review rating 3.5/5

Renya L. Solo - Confirmed reviews ALL

Renya L. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 5.0/5

A. A. Families - Confirmed reviews ALL

A. Anggia yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 4.5/5

P. P. Families - Confirmed reviews ALL

P. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Herman Tri Wuryanto General Manager

Customer review rating 4.5/5

Ade I. M. Business - Confirmed reviews ALL

feel comfort to stay here, also cozy and get friendly service from all employees. thank you mercure

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Herman Tri Wuryanto General Manager

Customer review rating 5.0/5

Joshua A. K. Couples - Confirmed reviews ALL

We frequently stay at Mercure Bengkulu for many reasons. Centrally located, it makes it easy to navigate the city whether we are there for pleasure or business. Also, the accommodations are clean and comfortable. Finally, the staff is kind, considerate, and professional, often anticipating our needs. Highly recommended!

Dear Joshua A. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Herman Tri Wuryanto General Manager

Customer review rating 3.5/5

Renya L. Solo - Confirmed reviews ALL

Room was good. Pretty spacious, comfortable, and clean. Good stay indeed

Renya L. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 5.0/5

A. A. Families - Confirmed reviews ALL

The best

A. Anggia yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 4.5/5

P. P. Families - Confirmed reviews ALL

Very comfortable stay, spacious room with bed+ long bench, modern, tasty food (fave pempek tekwan and fresh green juice), good location even not by the sea but but still can see the sea from the window and easy access to everywhere especially culinary stores😀 Need more sign & easier route from lobby/parking area to exit. Warm greetings from manager & staff, thanks for your hospitality, definitely will stay here again next trip.

P. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 4.0/5

H. H. Business - Confirmed reviews ALL

Good location, one of the best hotel in town, friendly staff

h. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 5.0/5

B. B. Families - Confirmed reviews ALL

ok

B. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 5.0/5

Shawn O. Families - Confirmed reviews ALL

Typical luxury hotel

Dear Shawn O., We very much appreciate your comments regarding your stay at the Mercure Bengkulu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto General Manager

Customer review rating 5.0/5

Shawn O. Solo - Confirmed reviews ALL

Very satisfied

Shawn O. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 1.5/5

Stefano A. Business - Confirmed reviews ALL

Terrible service. Definitely not 4 stars. Egg station at breakfast was atrocious and extremely slow. 3 guys cooking one egg.

Dear Guest Stefano A., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Herman Tri Wuryanto General Manager

Customer review rating 5.0/5

Andrew S. Business - Confirmed reviews ALL

Well maintained and service of the hotel

Andrew S. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 2.0/5

Paul L. Couples - Confirmed reviews ALL

I have stayed here many times before and usually love coming here but this time was different I am not sure if they have changed management? When getting to the room I was hoping to shower after a long day of travelling however no towels were present. I let the persin who brought my bags know and he said he would get them sent. After 1hr they never came I rang reception who struggled to understand english and eventually managed to get 2 towels. In the whole time of being there they never provided hand towels and numerous days I had to request bath towels after the room was cleaned. In addition to this, as we went to get in bed the first night we discovered the bed to be full of stains, in fact the room I am not certain was cleaned before our arrival. I rang to request the bed be changed at around 22:30 at night, a cleaner came to do this but seemed frustrated. I also requested maintenance as on entry to the room, where the keycard sits was fully hanging off with cables exposed. The DB board was falling off the wall, the door would not shut without being forced closed and the bathroom drains smelled horrendous. The maintenance guy did his best at that time however, seemed to be working live on cables and not telling us he was about to put us into darkness in the room. He managed to temporarily sort out where the cables where hanging out and the DB board which were my main concern as we had some kids from our family coming the next day. The door did not get fixed. We also informed him it wasn't a priority but one of the bed sockets was not working. Other things I did not report where there seemed to be a leak above the door, the floor boards were all sticking up and the bracket holding the toilet water spray was spinning none stop. We also found the AC to be locked out probably due to a BMS system. While the staff unlocked this and I understand efficiency etc I dont think this is a good idea for a hotel, all users should have access to AC. The smell on the 9th floor was unpleasant most days as well. Such a shame because I love coming to the hotel in Bengkulu and visit most years, this has made me think twice about booking there again. Usually the service is brilliant.

Dear Mr. Paul L., Thank you very much for your kind comments regarding your recent visit to Mercure Bengkulu. We are truly delighted to know that you had an enjoyable stay with us. Your thoughtful feedback is greatly appreciated and will certainly be shared with our team, as it serves as a wonderful encouragement for us to continue delivering the highest standard of service to our valued guests. Once again, thank you for taking the time to share your experience. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Mercure Bengkulu for another memorable stay in the near future. Warm regards, Herman Tri Wuryanto General Manager

Customer review rating 4.5/5

Hokiyono S. Business - Confirmed reviews ALL

friendly staff

Hokiyono S. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 4.0/5

Rabitha A. Solo - Confirmed reviews ALL

Nice

Rabitha A. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 3.5/5

Yanti W. Families - Confirmed reviews ALL

All staff are helpful

Yanti W. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 4.0/5

Hokiyono S. Business - Confirmed reviews ALL

Good Stay, but i'm not get room upgrade although i'm gold member in Desember 2025 ( in September 2025 i'm get room upgrade )

Dear Hokiyono S., We very much appreciate your comments regarding your stay at the Mercure Bengkulu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto General Manager

Customer review rating 3.5/5

Indra B. Solo - Confirmed reviews ALL

its silly

Indra B. terhormat, Terima kasih Anda telah meluangkan waktu untuk membagi komentar Anda. Kami sangat berharap bahwa Anda memiliki pengalaman yang lebih baik di kunjungan Anda kemarin, dari komentar seperti inilah kami belajar dan ini akan kami gunakan untuk memperbaiki diri. Kami bekerja keras untuk memberikan pengalaman tamu yang luar biasa, dan dalam hal ini jelas bahwa kami tidak melakukan yang terbaik. Jika Anda memberi kami kesempatan untuk mendapatkan kepercayaan Anda kembali dapat menghubungi AFOM kami Akhmad Akbar di 08
 untuk kedatangan berikutnya, kami akan meyakinkan Anda bahwa kami akan melakukan yang terbaik untuk memberikan Anda pengalaman yang baik, seperti banyak tamu kami yang tumbuh menyukai pengalaman mereka di Mercure Bengkulu. Dengan hormat, Herman Tri Wuryanto General Manager

Customer review rating 4.0/5

Hadi P. Business - Confirmed reviews ALL

Stay was nice and room was quiet most of the times. However, access for visitors (non-hotel staying guest) to the guests' rooms should be stricter. There were few times the visitors could just ask the security to help them tap and press the button to their designated floor without the presence of the hotel guests themselves. This could potentially cause a breach of privacy for the guest themselves and the people staying on the same floor. There were once exhibiting a visitor waiting outside a hotel room for quite some time waiting for the door to be opened. The tv inside the room also needs to be upgraded to smart tv. But overall, a nice hotel :)

Dear Hadi P., Thank you for taking the time to tell us about your experience at the Mercure Bengkulu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Herman Tri Wuryanto General Manager

Customer review rating 4.0/5

Andrew S. Business - Confirmed reviews ALL

Every of my requests have been fulfilled

Dear Andrew S., We very much appreciate your comments regarding your stay at the Mercure Bengkulu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto General Manager

Other web-users rate our hotel

  • 69 reviews 8.8/10 Location
  • 875 reviews 9.3/10 Room
  • 1,605 reviews 9.5/10 Service
  • 5 reviews 9.2/10 WiFi
  • 726 reviews 9.3/10 Food
  • 641 reviews 9.6/10 Amenities
  • 526 reviews 9.4/10 Cleanliness
  • 258 reviews 9/10 Breakfast

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