Mercure Bengkulu 4 stars

Customer review rating (ALL Rating) 4.4/5 185 reviews

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Mercure Bengkulu - Image 1
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Jalan S Parman No. 27, Bengkulu, 38227 BENGKULU, Indonesia

Description

Hotel extras

  • Mercure Bengkulu is 20 mins by car from Fatmawati Soekarno Airport.

  • The hotel offers easy access to Bencoolen Mall, Fort Marlborough and Soekarno House Museum.

  • It is near to SPBU Petrol Station.

  • Mercure Bengkulu is 15mins by foot to the Fatmawati Monument.

  • Enjoy the ambience of the restaurant, which features the traditional Bengkulu touch.

Our accommodation(s)

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Hotel location

Mercure Bengkulu

Jalan S Parman No. 27, Bengkulu
38227 BENGKULU
Indonesia

GPS:-3.801137, 102.275153

Telephone
Fax +62 736 7344322

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PALM

The restaurant offers an extensive array of International, Indonesian and local Sumatran cuisine via buffet and a la carte options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  185 reviews

Customer review rating 1.5/5

Stefano A. Business - Confirmed reviews ALL

Terrible service. Definitely not 4 stars. Egg station at breakfast was atrocious and extremely slow. 3 guys cooking one egg.

Customer review rating 5.0/5

Andrew S. Business - Confirmed reviews ALL

Well maintained and service of the hotel

Andrew S. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 2.0/5

Paul L. Couples - Confirmed reviews ALL

I have stayed here many times before and usually love coming here but this time was different I am not sure if they have changed management? When getting to the room I was hoping to shower after a long day of travelling however no towels were present. I let the persin who brought my bags know and he said he would get them sent. After 1hr they never came I rang reception who struggled to understand english and eventually managed to get 2 towels. In the whole time of being there they never provided hand towels and numerous days I had to request bath towels after the room was cleaned. In addition to this, as we went to get in bed the first night we discovered the bed to be full of stains, in fact the room I am not certain was cleaned before our arrival. I rang to request the bed be changed at around 22:30 at night, a cleaner came to do this but seemed frustrated. I also requested maintenance as on entry to the room, where the keycard sits was fully hanging off with cables exposed. The DB board was falling off the wall, the door would not shut without being forced closed and the bathroom drains smelled horrendous. The maintenance guy did his best at that time however, seemed to be working live on cables and not telling us he was about to put us into darkness in the room. He managed to temporarily sort out where the cables where hanging out and the DB board which were my main concern as we had some kids from our family coming the next day. The door did not get fixed. We also informed him it wasn't a priority but one of the bed sockets was not working. Other things I did not report where there seemed to be a leak above the door, the floor boards were all sticking up and the bracket holding the toilet water spray was spinning none stop. We also found the AC to be locked out probably due to a BMS system. While the staff unlocked this and I understand efficiency etc I dont think this is a good idea for a hotel, all users should have access to AC. The smell on the 9th floor was unpleasant most days as well. Such a shame because I love coming to the hotel in Bengkulu and visit most years, this has made me think twice about booking there again. Usually the service is brilliant.

Dear Mr. Paul L., Thank you very much for your kind comments regarding your recent visit to Mercure Bengkulu. We are truly delighted to know that you had an enjoyable stay with us. Your thoughtful feedback is greatly appreciated and will certainly be shared with our team, as it serves as a wonderful encouragement for us to continue delivering the highest standard of service to our valued guests. Once again, thank you for taking the time to share your experience. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Mercure Bengkulu for another memorable stay in the near future. Warm regards, Herman Tri Wuryanto General Manager

Customer review rating 4.5/5

Hokiyono S. Business - Confirmed reviews ALL

friendly staff

Hokiyono S. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Customer review rating 4.0/5

Rabitha A. Solo - Confirmed reviews ALL

Nice

Rabitha A. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager

Other web-users rate our hotel

  • 66 reviews 8.8/10 Location
  • 823 reviews 9.1/10 Room
  • 1,468 reviews 9.3/10 Service
  • 619 reviews 9.3/10 Food
  • 591 reviews 9.4/10 Amenities
  • 488 reviews 9.3/10 Cleanliness
  • 213 reviews 9.2/10 Breakfast
  • 193 reviews 9.2/10 Vibe

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