Novotel Lucknow Gomti Nagar 5 stars

Customer review rating (ALL Rating) 4.0/5 593 reviews

Best price
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Novotel Lucknow Gomti Nagar - Image 1
Novotel Lucknow Gomti Nagar - Image 2
Novotel Lucknow Gomti Nagar - Image 3
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Viraj Khand, Gomti Nagar, 226010 LUCKNOW, India

Description

Hotel extras

  • Plush open air rooftop bar & lounge EDGE serving appetizing kebabs, grills and beverages.

  • Unique roof top infinity swimming pool, Spa and fitness center.

  • Unveil Exclusive Haven, go to destination for a truly pet friendly hotel experience in town.

  • Meeting spaces with outdoor area to cater to 400 guests

  • 4 food and beverage outlets to treat your taste buds

Our accommodation(s)

Hotel location

Novotel Lucknow Gomti Nagar

Viraj Khand, Gomti Nagar
226010 LUCKNOW
India

GPS:26.851704, 81.023912

Telephone
Fax +91 78000 04090

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  593 reviews

TripAdvisor Rating  4.5/5  1,377 reviews

Certificate of excellence 2023

Well located

Customer review rating 4.0/5

Tanuja V. Families - Confirmed reviews ALL

It was a pleasant experience

Dear Ms. V., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconsistency you experienced with our service during your stay. We understand that a high standard of service should be maintained at all times, and it is clear we fell short of that expectation in your case. We regret that some of our staff were overly courteous while others, especially senior team members, appeared indifferent. This inconsistency is certainly not the experience we strive to offer. Please know that we are taking your comments seriously and will be reviewing our training procedures to ensure that all of our team members, regardless of their role, provide a consistently high level of service. Your feedback is invaluable in helping us improve, and we are committed to making the necessary changes to deliver the level of service that you expect and deserve. We hope to have the opportunity to welcome you back and provide you with a much more consistent and positive experience. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Warm Regards, Rahul Nama General Manager Novotel Lucknow Gomti Nagar

Comfortable and convenient

TripAdvisor rating 4.0/5

lalliu Business - TripAdvisor review

The hotel has a good location in Gomti Nagar , Lucknow . Good facilities and a great breakfast . Staff is really helpful , and for the buffet breakfast , and dinner appreciated the ways Mr Jha took care of the specific dietary requirements . However the reception desk needs to improve its efficiency - too slow to check in and check out .

Dear Guest, Thank you for taking the time to share your valuable feedback! We are delighted to hear that you enjoyed the location of our hotel in Gomti Nagar, Lucknow, as well as our facilities and the breakfast offerings. It’s wonderful to know that our staff, especially Mr. Jha, made sure to accommodate your dietary requirements during the buffet breakfast and dinner. We will be sure to pass along your kind words to him! We also truly appreciate your constructive comments regarding the efficiency of our reception desk. Please accept our sincere apologies for the delays you experienced during check-in and check-out. Your feedback is important to us, and we will certainly address this issue with the team to ensure a quicker and smoother process for our guests in the future. Once again, thank you for your valuable input. We hope to welcome you back soon and provide an even better experience. Warm Regards, Rahul Nama General Manager Novotel Lucknow Gomti Nagar

Not expecting this from Accor

Customer review rating 0.5/5

Atul Business - Confirmed reviews ALL

It was not a great one

Dear Mr. Atul, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We deeply regret that there was an issue with the water flow in the shower and that the WC seat was loose, which made your experience uncomfortable and unsafe. Please be assured that your comments have been immediately forwarded to our maintenance team, who will address both issues as a priority. We are committed to providing our guests with the best possible experience, and your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you again and provide you with a much better stay. If there's anything else we can assist you with, please do not hesitate to reach out. Once again, we sincerely apologize for any inconvenience caused, and thank you for your understanding. Warm Regards, Rahul Nama General Manager Novotel Lucknow Gomti Nagar

Pathetic

Customer review rating 0.5/5

Shweta S. Business - Confirmed reviews ALL

Your level is way below 3 star property. You can read my review on Trip advisor and google reviews to understand.

Dear Ms. S., We regret to hear about your disappointment. We value your feedback and will address the concerns mentioned in your review. Please be assured that we strive to improve our services. Warm Regards, Rahul Nama General Manager Novotel Lucknow Gomti Nagar

Good

Customer review rating 3.0/5

Kamleshwar S. Families - Confirmed reviews ALL

Staff response required more improvement

Dear Mr. S., Thank you for your valuable feedback. We sincerely apologize that the service you received from our staff did not meet your expectations. Providing excellent service is a priority for us, and we regret that we fell short in your experience. Please know that your comments have been shared with our team, and we are taking steps to ensure that all staff members receive additional training to improve their responsiveness and attentiveness. We are committed to making sure that every guest receives the highest level of service during their stay. We truly appreciate your input as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you again in the future and provide you with the exceptional service that you deserve. Once again, we apologize for any inconvenience caused, and thank you for your understanding. Warm Regards, Rahul Nama General Manager Novotel Lucknow Gomti Nagar

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Other web-users rate our hotel

  • 279 reviews 9.5/10 Location
  • 1,115 reviews 8.9/10 Room
  • 2,096 reviews 9/10 Service
  • 6 reviews 7.7/10 WiFi
  • 730 reviews 8.5/10 Food
  • 576 reviews 9.2/10 Cleanliness
  • 354 reviews 9.2/10 Breakfast
  • 265 reviews 7.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.