Ibis Trujillo 4 stars

Customer review rating (ALL Rating) 4.4/5 815 reviews

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Ibis Trujillo - Image 1
Ibis Trujillo - Image 2
Ibis Trujillo - Image 3
Ibis Trujillo - Image 4
, 13008 Trujillo, Peru

Description

Hotel extras

  • Children under 10 years of age stay free with parents.

  • Experience ibis Music live in our hotel

  • Meeting room with options for coffee breaks

  • Pet-friendly hotel! Pets up to 33 kg allowed (requirements & fee apply).

  • 20-minute drive from Cap. FAP Carlos Martínez de Pinillos International Airport

Our accommodation(s)

Hotel location

Ibis Trujillo

13008 Trujillo
Peru

GPS:-8.121449, -79.034986

Telephone
Fax +51 5144240110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IBIS KITCHEN RESTAURANT

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  815 reviews

TripAdvisor Rating  5.0/5  128 reviews

Certificate of excellence 2024

Customer review rating 3.5/5

Richard H. Business - Confirmed reviews ALL

The hotel is extremely clean and I appreciate that. I was disappointed that there was not a complimentary bottle of water offered in the room. This is unusual for the hotels I have stayed in during my many visits to Peru especially since you claim to be 4 star. The food was good but for early risers no complimentary coffee in the room was disappointing. The hotels clean. Few amenities for your guests was noticeable and disappointing.

Dear Richard Hal H., We very much appreciate your comments regarding your stay at the ibis Trujillo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate and will take into account your recommendations to continue improving Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yahvé Pardo-Figueroa GM

Clean Hotel

Customer review rating 4.0/5

Lauren Solo - Confirmed reviews ALL

Clean Hotel and nice friendly staff. Breakfast is not included. Coffee is not included. Water is not included. No wash cloths or hand towels. Only Shampoo in shower.

Dear Lauren Elizabeth R., We very much appreciate your comments regarding your stay at the ibis Trujillo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thank you Ibis Trujillo!💯⭐️

TripAdvisor rating 5.0/5

Natalí D TripAdvisor review

The good things were many, including: the location of the hotel (quiet area, not on a main street but close to almost everything), all the very friendly staff that were willing to satisfy their customers always with a warm smile (I personally value this a lot!), the facilities are pleasant to the eye and ear... my boyfriend and I have been to another Ibis (Lima), and our stay could have been better there; however, with the one in Trujillo we were more than satisfied 💯. There was one issue with the air conditioning in our room but it was solved quickly and effectively ❤️(something my boyfriend especially liked because of the high quality sound, no broken fan). Almost everything was just so nice! Definitely a place to keep in mind for our next visit to Trujillo🤗

Estancia agradable

Customer review rating 4.5/5

Bertha N. Business - Confirmed reviews ALL

Estancia agradable

Estimada Bertha Consuelo N. Navarro, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Trujillo. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de motivación a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Tomaremos muy encuenta sus sugerencias con respecto a la seguridad en nuestras habitaciones con todo mi equipo. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Yahvé Pardo-Figueroa Vinatea Gerente General

Well located, modern facility

Customer review rating 4.0/5

Danilo Y. A. D. Couples - Confirmed reviews ALL

The hotel is nice and modern but the rooms are small compared to other hotels. It is well located—close to everywhere indeed. The only thing I have to say is that the reception personnel seems unhappy to work there. Nobody smiles and do not make you feel welcome. Food and food service is great!

Dear Danilo, We truly appreciate the time you set aside to share your opinion regarding your stay at our Ibis Trujillo hotel. We are going to share your comments with our team in order to improve our service. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Freddy Vicuña General Manager

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Other web-users rate our hotel

  • 114 reviews 8.7/10 Location
  • 257 reviews 6/10 Room
  • 385 reviews 8/10 Service
  • 6 reviews 3.8/10 WiFi
  • 114 reviews 4.9/10 Comfort
  • 102 reviews 8.8/10 Breakfast
  • 95 reviews 9.1/10 Vibe
  • 88 reviews 5.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.