Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,451 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Set in the geothermal heart of Rotorua, our kitchen is inspired by a land where the earth breathes, forests thrive, and food carries deep cultural roots. Here, steakhouse tradition meets the wild, untamed spirit of Aotearoa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,451 reviews

Customer review rating 5.0/5

Johanna F. Couples - Confirmed reviews ALL

The room was spacious and comfortable. The "lake view" room did not disappoint.

Dear Johanna, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found your room spacious and comfortable, and that the lake view met your expectations. I apologize that the breakfast did not meet your expectations in regards to selection and quality. Our kitchen team check and record the temperature of the hot buffet items during service. I will discuss with them to increase the frequency to ensure all hot food is served at the correct temperature. We hope to welcome you back to Pullman Rotorua in the future. Kind regards, Robert Andren General Manager

Customer review rating 4.0/5

Allyson C. Couples - Confirmed reviews ALL

Loved the hotel location. Staff was friendly and helpful and breakfast was top notch.

Dear Allyson, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our prime location, friendly staff, and excellent breakfast offerings. Your satisfaction is our priority, and we appreciate your kind words. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Paul J. Couples - Confirmed reviews ALL

This is a lovely hotel right in the centre of town, Great staff and a very clean hotel

Dear Paul, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our central location, clean accommodations, and the service provided by our staff. Your feedback is greatly appreciated. Kind regards, Robert Andren General Manager

Customer review rating 4.0/5

Charmaine H. Families - Confirmed reviews ALL

Everything was great, friendly staff, comfortable clean room. It was just unfortunate that there must be a night club nearby. Even although we were on the 8th floor the noise spoilt what could have been a perfect night away as a birthday treat!

Dear Charmaine, Thank you for your kind words regarding your stay. We are pleased to hear that you found your room comfortable and clean, as well as our staff friendly. We regret that external noise affected your experience. Your feedback is appreciated. Kind regards, Robert Andren General Manager

Customer review rating 2.5/5

Jonas L. Couples - Confirmed reviews ALL

Great location and nice buffet style breakfast - plenty of options. However the room that we were assigned the bathroom was a let down. There are some water drainage issue to the shower; as a result the bathroom was covered in puddles overnight - both of us had almost slipped during the night. Excess water was overflowing to the carpet in the living area too. Apart from that everything else was above expectation.

Dear Jonas, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased that you appreciated our prime location and enjoyed the breakfast options. However, I sincerely regret to hear about the issues you encountered with the bathroom drainage. Your safety is paramount, and I understand that such conditions can be concerning. I appreciate you bringing this to our attention and assure you that we take these matters seriously. We aim to provide a comfortable experience for all our guests, and I hope to welcome you back for an improved stay in the future. Kind regards, Robert Andren General Manager

Other web-users rate our hotel

  • 635 reviews 8.6/10 Location
  • 1,086 reviews 7.9/10 Room
  • 970 reviews 8.5/10 Service
  • 10 reviews 3.8/10 WiFi
  • 359 reviews 7.5/10 Food
  • 304 reviews 7.4/10 Breakfast
  • 291 reviews 7.7/10 Cleanliness
  • 240 reviews 4.8/10 Value

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