Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 5,198 reviews

Best price
guarantee
Novotel Surfers Paradise - Image 1
Novotel Surfers Paradise - Image 2
Novotel Surfers Paradise - Image 3
Novotel Surfers Paradise - Image 4
Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telephone
Fax +61 7 5592 0026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  5,198 reviews

TripAdvisor Rating  3.5/5  1,399 reviews

Won’t be returning

TripAdvisor rating 3.0/5

WATAQT Couples - TripAdvisor review

Stayed at Novotel Surfers Paradise for 3 nights. Usually we would stay in Broadbeach but we had a travel credit from my holiday centre / ignite travel group that needed to be used or it expired and this was the only package suitable for us at the time. The credit was for $960. We won’t be returning to this hotel, let alone for that kind of price! Pros: - Our room (1011) has views of the water from level 10. - bed was comfortable - Staff we encountered were friendly - Location is close to beach and eateries etc. walk to everything including light rail. Cons: - Room tired and in need of renovating. Can tell the building is aged. Old stained carpet in common areas outside rooms. Very low ceiling in the bathroom area of our room. I could touch the ceiling in some areas and I’m only 5’6 tall. Poky old bathroom with a shower over shallow bath. Not enough room to swing a cat in there. Poor water pressure from shower. - Water would leak outside the movable glass shower screen and wet all the bath mat. - Room 1011 located right next to elevators. Could hear elevators and showers etc from rooms next door. - Elevators are slow. Even with 5 of them operating. The hotel seemed to be fully booked with a Japanese tour group but even so, we had to wait over 10 mins for an elevator with enough room for us to fit most of the time. - Cleanliness of room could be better. We had black hairs in our shower and even in the draw of the mini bar area. (It’s not a mini bar either but small fridge and some glasses etc) - Location can make it noisy at night time from street noise. - Pool was having some maintenance to the facade on weekdays and so was closed until 4pm. Didn’t know this until checking in. They did offer use of pool at a sister property close by. - Housekeeping on one of the days had made the bed and put a couple pillows back, but left the other pillows not on bed, but on a couple chairs in the room out of place. Not a huge issue but shows not a lot of care factor.

Business Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very happy.

Dear Coetzee, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback specially from our ALL members! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Coetzee, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mae Assistant Manager Front Office Novotel Surfers Paradise

Always stay here, love it and love the location

Customer review rating 4.0/5

Kellie Couples - Confirmed reviews ALL

We always enjoy our stay, sadly the pool was closed most of our stay.

Great place to stay

Customer review rating 3.5/5

Sharon Couples - Confirmed reviews ALL

It was all good

Dear sharon Thank you for your comments. We look forward to see you again. Best Regards Lorrelle Barnett Guest Experience & Loyalty Manager

Great location and staff

Customer review rating 3.5/5

Aussiegals Friends - Confirmed reviews ALL

We had a 3day package, so was value. Staff were great. Location very central to all things surfers. Beds were comfy. Paid for ocean view, lovely. Although renovated, bathroom functionality is terrible. Shower over bath in same space as toilet, leaked water onto floor where toilet is. Needed to use extra mat's and towels in the end. Not enough towel hanging spots, and only 1peg, no rails. Water pressure low and hot tap too sensitive. Only low lighting in mirror bath area. Could have done with a full length mirror in room which was not behind a bed. Very noisy even with balcony door closed at night.

Dear Jacqueline Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the value of your 3-day package, our central location, and the comfort of the beds, as well as the ocean view. We’re sorry to hear that the bathroom did not meet your expectations. Your comments about the layout, water leakage, and lack of towel hanging space have been noted and will be shared with our management team as we continue to improve our facilities. We also appreciate your suggestions regarding the lighting and full-length mirror. We regret that noise impacted your stay, and we will take this into consideration as we work to enhance the guest experience. We hope to have the opportunity to welcome you back for a more comfortable stay. Best Regards Lorrelle Barnett Guest Experience & Loyalty Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 3,217 reviews 9.3/10 Location
  • 4,518 reviews 6.6/10 Room
  • 3,327 reviews 7.7/10 Service
  • 141 reviews 2.9/10 WiFi
  • 1,805 reviews 5.7/10 Comfort
  • 1,603 reviews 5.3/10 Cleanliness
  • 1,389 reviews 4.6/10 Amenities
  • 1,178 reviews 7/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Surfers Paradise

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.