Hôtel de la Coupole - MGallery 5 stars

Customer review rating 4.7/5 832 reviews
Hôtel de la Coupole - MGallery
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Hotel extras

  • The only 5 stars international hotel in Sapa

  • Direct access to Fansipan cable car station

  • A shopping mall is located in the same building, at the second and third floor

  • A unique selection of bars and restaurants, guarantees a unique dining experience

  • 249 uniquely decorated rooms guarantee an authentic experience of the local culture

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Hôtel de la Coupole - MGallery

1, Hoang Lien Street
Sapa District
Lao Cai Province
33000
sapa
viet nam

Tel: +842143629999

Fax: (+84)2143709999

Contact email

Check-in from 14h00

Check out up to 12h00

  • HANOI - SAPA BUS :   HANOI - SAPA Sapa

  • By plane

    NOI BAI At 290km / 180 miles

  • By train

    LAO CAI At 60km / 37.28 miles

GPS :22.334686, 103.840433

Our accommodations

Design inspiration from the minority tribes of Sapa and French Haute Couture welcomes you with an enchanting mix of fashion, culture and heritage. All rooms have spacious balconies where one can view Sapa's landscape, town square or hotel courtyard.

Accessible room

CLASSIC ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side, Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

CLASSIC ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side, Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

SUPERIOR ROOM , 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33
  • Views: Mountain view, Panorama view, Hills view, City side, Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM , 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side, Courtyard side, Mountain view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM , 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side, Mountain view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side, Mountain view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

DELUXE SUITE , 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 75
  • Views: City side, Mountain view, Panorama view, Hills view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

EXECUTIVE SUITE , 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 80
  • Views: City side, Mountain view, Panorama view, Hills view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

PRESIDENTIAL SUITE , 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 116
  • Views: Panorama view, Hills view, City side, Mountain view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

CHIC

Type of cuisine: French

An haute couture-inspired French restaurant where customers can dine in a grand yet intimate setting, with refined French dishes infused with local ingredients and a carefully-curated wine list.

Lunch

06:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CACAO

Type of cuisine: Cafe

A French style bakery featuring master crafted Marou chocolates, freshest bakeries, pastries, and macarons perfectly blended with Cacao's signature hot chocolate drink.

Lunch

07:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 19:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ABSINTHE

Photo non contractuelle / Strictly non binding

A rooftop bar and lounge featuring a combination of wine, cocktails and tapas. With an external fireplace for guests to enjoy the mountain range, Absinthe is where effortless luxury and natural surrounding meet to create a unique sense of place.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 435

  • Maximum capacity: 570 people

  • Maximum banquet capacity: 336 people

Find out more

Our guest reviews for
Hôtel de la Coupole - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

832 reviews

tripadvisor

TripAdvisor Rating 4.5/5

224 reviews

Chic Boutique hotel

Customer review rating 4.7/5

Thien T. Couples - 24/02/2020 Confirmed reviews ALL

Firstly, i has just written a 5 star review and posted some pics on Trip advisor for your hotel. And I would love to send my compliment to Ms Han and her FO team to arrange the best for our trip in Sapa. So this stay in your hotel we satisfied but not really perfect and didn’t reach our expectations that Luxury hotel would to have. Inside hotel so cool, I don’t know why the reason hotel turn off almost heater. Service mind of almost staffs that I didn’t see from them and also the recognition of Diamond member ( highest status of ALL loyalty program ) weren’t done by all staffs. Some basic beverages should be provided in Breakfast.

Beautiful design hotel

Customer review rating 4.7/5

Patty Couples - 24/02/2020 Confirmed reviews ALL

The design was amazing. The location of the hotel is also convenient. but the staff are unprofessional. they doesn't have good English skill enough except the reception. At the restaurant, spa, maid, room service. They need to be training more.

Beautiful hotel but service let down.

Customer review rating 4.7/5

Fred Couples - 23/02/2020 Confirmed reviews ALL

The hotel architecture and design is amazing, the location is central and easy to get around from. However, the staff service was below expectations for a 5-star hotel. The overall hotel was very cold, you could see guests walking around in their parkas throughout the hotel, even during breakfast in the restaurant. The heated pool was still too cold for anyone to use. Overall, the hotel does not deliver an exceptional experience as it claims.

Amazing stay

Customer review rating 4.7/5

Jessie Couples - 22/02/2020 Confirmed reviews ALL

We stayed 2 nights here and our experience was amazing. Breakfast buffet was so so delicious and so much variety.we got a little bit hiccup with the room after first night but as soon as we raised the concerns, staffs and manager was immediately responsive and changed the room for us. We were so happy. The location is second to none.the sapa train station is underneath the hotel

Lovely hotel. Let with very mixed feelings towards the ALL program/Accor

Customer review rating 4.7/5

Anonymous Friends - 20/02/2020 Confirmed reviews ALL

Hotel is lovely. Design is amazing. Room was beautiful. Bar was pretty good. A pretty good experience made better by the constantly changing weather. Loved the balcony from where we had a lovely view of town and valley.

Wonderful destination for couples

TripAdvisor rating 4.5/5

cuongphancgd 20/02/2020 TripAdvisor review

My family had wonderful holidays here. I am very impressed by the hotel's beautiful décor. Cozy and romantic rooms. Chic restaurant and bar are splendid with enthusiastic, friendly staff. The hotel has the best indoor heated swimming pool compared to what I've ever experienced. We had a great Valentine's Day dinner at Chic restaurant with The Journey of Love menu including seafood tower (named Captivation), Waguy grade 9 beef rib eye with foie gras and red wine sauce (named Commitment) and a complimentary glass of white wine; Desserts named Compleleness with marou chocolate, cheese cake, fresh berries and vanillacream. I will definitely stay here whenever I have the opportunity to Sapa, Lao Cai, Vietnam.

Dear cuongphancgd, Thank you very much for choosing Hotel de la coupole - MGallery Sapa to celebrate Valentine's Day. We are very delighted to hear that you had a wonderful stay and our special Valentine menu - The Journey of Love didn't disappoint you. We appreciate your feedback and we look forward to your next stay. Sincerely,

Hotel’s architecture impressed, memorable experience

Customer review rating 4.7/5

A. D. L. Couples - 19/02/2020 Confirmed reviews ALL

I have stayed at Deluxe room was designed impressive with beautiful view. The restaurant is beautiful and good tasting. Swimming pool also amazing.

Good stay

Customer review rating 4.7/5

Nguyet T. Couples - 19/02/2020 Confirmed reviews ALL

I and my husband are extremely statisfied with the service of Hôtel de la Coupole - MGallery. Staffs are really friendly and supportive. They gave me some advices to have a great and unforgettable trip in Sapa.

Grand stay

Customer review rating 4.7/5

Christine M. P. A. Families - 16/02/2020 Confirmed reviews ALL

Our family of seven had a grand vacation experience at the hotel. We arrived with warm greetings and welcomed with hot towels and cups of hot chocolate. Check-in was very smooth and easy by a warm and fluent receptionist. The rooms were picturesque and very comfortable. My sister and brother were given complimentary birthday treats, and they were sprawled on the beds in their room accompanied by a delicious birthday cake. The Absinthe bar was extremely cozy—despite the cold weather—with all its plush sofa seats and very welcoming bartender who gave us extra snacks for our drinks. The locally made plum wine was sweet and tasty! Chic restaurant for our breakfast was extremely grand, with a wide array of dishes and a very approachable waitress who asks us intermittently what we need. Our pool experience at Le Grand Bassin was extremely great and comfortable, with the warm interior of the room and heated pool that we had all for ourselves at that time. Checking out of the hotel was great as well, as we had a little chat with the warm and friendly receptionist Ms. Giang while she guided us to Sapa station at the side of the hotel for our trip to Mt. Fansipan. All in all, our Hotel de la Coupole experience was perfect and extremely exceptional. We are sure to recommend the hotel to our friends back home. We are absolutely going to come back to Sapa and stay here again!

Good stay

Customer review rating 4.7/5

Thao L. Friends - 13/02/2020 Confirmed reviews ALL

I just wish the weather was better when we were there but overall we had a great experience. Everyone was friendly and very accommodating. When we arrived early at 5:45 in the morning of our check in day, it was rainy and staff was out opening door to welcome us. They were beyond helpful whenever we had questions.

A modern castle to enjoy

Customer review rating 4.7/5

Thomas S. Couples - 13/02/2020 Confirmed reviews ALL

One of the most interesting properties I have ever visited, wonderful interior, we had one of the suits, the ideal place to enjoy a couple of days in Sapa, It’s been pretty cold and the weather was really ugly so we spent most of the time in the hotel, the only negative side of the the property is the fact that the design did not foresee the cold times in Sapa, in the room we could heat to our comfort, however, all public areas (walkways, bar and restaurant and lobby) were cold, no way to walk without a warm jacket outside the room, the temperature in the restaurant was less cold than in the lobby but not enough to enjoy the fabulous food served, the chefs know what to do to make one happy, also the breakfast buffet was a joy, the baguette and the croissants were not as original as we experienced it in Ho Chi Minh, same applies to Hanoi in general, but the selection of dishes at breakfast was great, Coming back to Sapa we will certainly stay here again!

Good hospitality and athomosphere

Customer review rating 4.7/5

Rl Friends - 12/02/2020 Confirmed reviews ALL

We had a perfect stay, the staffs are very nice and polite, room is clean and well equipped.

Feedback

Customer review rating 4.7/5

Phuong C. Families - 11/02/2020 Confirmed reviews ALL

Hotel's design is beautiful, good location. Hotel Staffs need a lot of training to complete as 5 stars hotel. Staffs also need to be trained well in term of english communication to client over phone as well as face to face to avoid taking wrong infomations and misunderstood. Another thing is hotel food, buffet could be better. Some food is too salty. Overall, all were good.

Excellent Service

Customer review rating 4.7/5

Philip T. Friends - 08/02/2020 Confirmed reviews ALL

Staff was very friendly and in informative. Takes initiative to provide suggestions and recommendations to places of interest.

Dear Philip, Thank you very much for the great review and your kind words about our staff. We are delighted that you enjoyed your stay and we look forward to seeing you again. Sincerely,

Hotel magnifique

Customer review rating 4.7/5

M Couples - 06/02/2020 Confirmed reviews ALL

We had a great stay. The hotel is sublime, the staff is always willing to help (especially huy concierge). We loved the breakfast so much varietes, the gym And pool are also great. Just one thing, the room facing the street are noisy. We will come back for sure if we come to Sapa again.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery. We are very glad to hear that you had a magnificent stay and you were satisfied with our facilities and services provided by staff. I will share your comments with our team, especially with Huy at Concierge. I am sure that this feedback will serve as an encouragement to not only Huy, but to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

vi tri thuan tien, khach san dep

Customer review rating 4.7/5

Nguyen P. H. Families - 05/02/2020 Confirmed reviews ALL

- Nhan vien than thien - An sang 2 bua trung lap nhieu, can thay doi da dang hon

Thân gửi bạn Dung, Chúng tôi rất cảm ơn vì những ý kiến đóng góp của bạn dành cho Hôtel de la Coupole – MGallery. Với phương châm luôn luôn cố gắng cải thiện dịch vụ khách hàng; chúng tôi cam đoan những ý kiến đóng góp của bạn sẽ được chuyển trực tiếp tới bộ phận Ẩm thực của khách sạn để xem xét làm thế nào cho bữa ăn sáng phong phú và đa dạng hơn. Chúng tôi rất trân trọng những chia sẻ của bạn với khách sạn và hy vọng sẽ sớm được đón tiếp bạn tại Sapa trong tương lai gần nhât. Trân trọng.

Fantastic Stay!

TripAdvisor rating 4.5/5

PKSeet 05/02/2020 TripAdvisor review

We were there in late January 2020. We have nothing to complain about this place at all (except for the spa we did not have enough time to experience it) but I would rather want to recommend the traveller(s) to try it for yourself. All in all this place is absolutely fantastic and value of money! We had a great time there.

Dear PKSeet, Thank you very much for taking time to share us your experience regarding your stay at Hotel de la coupole. We are very delighted to know that you had a fantastic stay and we look forward to seeing you again in the future. Sincerely,

Good stay but...

Customer review rating 4.7/5

Quan D. Families - 03/02/2020 Confirmed reviews ALL

Everything was very good except some bad experiences with the Chic restaurant: - Food was served in the chipping bowl when we had dinner there. - Staff was so strict in denying my family to have breakfast in the Chic restaurant, instead of "food station" in the 9th floor, despite the fact that my 5 years old kid loves the restaurant much after the dinner before. He was disappointed because of that.

Dear Quan D., Thank you for taking the time to tell us about your experience at the Hôtel de la Coupole - MGallery. I am sorry to hear that your experience in Chic did not meet your expectations. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comments have been passed to Food and Beverage Manager to address the issues with the team in order to avoid it happening again in the future. We appreciate your feedback, and we hope that your next stay will be more pleasant than the previous one. Sincerely,

Well located

Customer review rating 4.7/5

Ld Friends - 02/02/2020 Confirmed reviews ALL

I only stayed 2 days at the hotel but overall the experience was very pleasant. The hotel is located right in the center which is very convenient to going around. The staffs are hospitable. The view is spectacular. There is only minus point is the toilet is a little bit difficult to flush. I always have to re-flush a few times.

Dear Ms D., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery. We are glad that overall you had a pleasant stay and you found our location convenient. Thank you again for the feedback, and we look forward to your next stay. Sincerely,

Great Location

Customer review rating 4.7/5

Manish M. Couples - 01/02/2020 Confirmed reviews ALL

Fabulous staff and service...Hospitality at its best...Attention to minute details in the restaurant was unparalleled.. Opportunity areas: Rooms felt like overdone (cramped to some extent) and choice of vegetarian food limited...

Dear Mr. M., Thank you for taking time to leave us the feedback. We are glad that you enjoyed your stay and you were satisfied with services provided by staff. We appreciate your feedback, and we hope your next visit will be more pleasant as the previous one. Sincerely,
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