Every staff was welcoming and supportive! Thank you Trong for accommodating to all of my request

Hotel is located at center of Sapa, best swiming pool, plentiful of foods for Breakfast but blanket is too heavy ( thick ) for spring. We found some loose title on the floor peeling off at bath room . Lobby of hotel is nice design and good ambien at both restaurant and swiming pool .

Every part of the hotel is filled with creativity. With concept of combination of Haute Couture and Sapa culture, the designer built a masterpiece in Sapa. The hotel looks like a castle because there are not many tall buildings in Sapa. It is also well-managed even in this low season. I looked around the whole building but all places were spotless. I also enjoyed their food and impressed by staffs with their kindness. I will definitely revisit there before being too famous.

Everything was perfect. The location is right at the center of town, really easy to reach other tourist attractions. I also experienced your great service. Last but not least, I especially love the design of Bill Bensley. Overall, I just want to say thank you for welcoming us to your hotel

Welcomed by staff, easily commuting and nice place to stay at when in Sapa.

Good design

The frigde is the only thing to complain, our drinks just couldn't get cold enough. And the hot pool was not really "hot", even a bit cold when you first get in. Everything else was perfect.

Outstanding hotel with greta facilities and location, definitely nothing wrong.

Hotel interior / design is so fabulous. I felt like that I am in France inside the hotel. I was so happy. And the location was good, as it is in the same building with cable car towel, it is very convenient for travelling.

Great for enjoying Sapa and the surrounding. The style of the hotel is very original and my not be everyone cup of te but for sure will not leave you indifferent. Luxurious an very new rooms and facilities. Only thing I ca suggest is to change the in rooms phone which - at least in my room - doesn’t seems to work well

Great scenery. Hotel is perfectly located in the heart of Sapa. Disappointing hotel service in restaurants, bars and cleaning overall. If you are into Instagram hotels, this is your choice. If, on th contrary, you are looking for an excellent overall experience, do not build too high expectations.

It was great for my trip. It was my 2nd trip and the service and hotel was outstanding. Speical thanks to Ms. Pay front desk , She helped me a lot and i really enjoyed my stay there. Great location servics and value as well. I strongly recommend this hotel to all.

My family had wonderful holidays here. I am very impressed by the hotel's beautiful décor. Cozy and romantic rooms. Chic restaurant and bar are splendid with enthusiastic, friendly staff. The hotel has the best indoor heated swimming pool compared to what I've ever experienced. We had a great Valentine's Day dinner at Chic restaurant with The Journey of Love menu including seafood tower (named Captivation), Waguy grade 9 beef rib eye with foie gras and red wine sauce (named Commitment) and a complimentary glass of white wine; Desserts named Compleleness with marou chocolate, cheese cake, fresh berries and vanillacream. I will definitely stay here whenever I have the opportunity to Sapa, Lao Cai, Vietnam.

We were there in late January 2020. We have nothing to complain about this place at all (except for the spa we did not have enough time to experience it) but I would rather want to recommend the traveller(s) to try it for yourself. All in all this place is absolutely fantastic and value of money! We had a great time there.

This newly build hotel in the center of Sapa, is simply fantastic. The building, the public areas and the rooms. All designed by Bill Bensley mixing the local culture, French history and vibrant ambiance of Sapa into one impressive property. The staff is friendly, but many need a lot of training, in order to be a real 5 star hotel.