Hôtel de la Coupole - MGallery 5 stars

Customer review rating 4.7/5 1,179 reviews

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Hôtel de la Coupole - MGallery
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Hotel extras

  • The only 5-star international hotel in Sapa

  • Direct access to Fansipan cable car station

  • Shopping mall located on the 2nd & 3rd floor of building

  • Unique selection of bars and restaurants

  • 249 uniquely decorated rooms with authentic experience

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available
Information message

Hotel location

Hôtel de la Coupole - MGallery

1, Hoang Lien Street
Sapa District
Lao Cai Province
33000
sapa
viet nam

Tel: +842143629999

Fax: (+84)2143709999

Check-in from 14h00

Check out up to 12h00

  • HANOI - SAPA BUS :  HANOI - SAPA Sapa

  • By plane

    NOI BAI At 290km / 180 miles

  • By train

    LAO CAI At 60km / 37.28 miles

GPS :22.334686, 103.840433

Our accommodation(s)

Design inspiration from the minority tribes of Sapa and French Haute Couture welcomes you with an enchanting mix of fashion, culture and heritage. All rooms have spacious balconies where one can view Sapa's landscape, town square or hotel courtyard.

CLASSIC ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View, Courtyard View *
  • Most of the accommodation: Balcony *

* Subject to availability

CLASSIC ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View, Courtyard View *
  • Most of the accommodation: Balcony *

* Subject to availability

SUPERIOR ROOM , 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: Mountain view, Panorama view, Hills view, City View, Courtyard View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM , 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View, Courtyard View, Mountain view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM , 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View, Mountain view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View, Mountain view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

CHIC

Type of cuisine: French

An haute couture-inspired French restaurant where customers can dine in a grand yet intimate setting, with refined French dishes infused with local ingredients and a carefully-curated wine list.

Lunch

06:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CACAO

Type of cuisine: Cafe

A French style bakery featuring master crafted Marou chocolates, freshest bakeries, pastries, and macarons perfectly blended with Cacao's signature hot chocolate drink.

Lunch

07:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 19:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ABSINTHE

Non contractual photo

A rooftop bar and lounge featuring a combination of wine, cocktails and tapas. With an external fireplace for guests to enjoy the mountain range, Absinthe is where effortless luxury and natural surrounding meet to create a unique sense of place.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 435

  • Maximum capacity: 570 people

  • Maximum banquet capacity: 336 people

Find out more

Our guest reviews for
Hôtel de la Coupole - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,179 reviews

tripadvisor

TripAdvisor Rating 4.5/5

260 reviews

Amazing experience

Customer review rating 4.7/5

Rene D. K. Families - 25/11/2020 Confirmed reviews ALL

The stay was amazing, the hotel is one of the most beautiful properties I ever stayed in (and I travel all over the world). Your team is amazing, friendly and helpful. I booked early March through bookings.com and the stay was postponed related to VMM postponement, bookings.com would not change as it was a non refundable booking but your team was understanding and helpful to let me change which is is really a great customer service, then I changed once more as a result of my father in law passing and we arrived a day later and left a day later. You have been amazing and the best team to make our stay so amazing. Thanks

Dear Rene de K., Thank you so much for sharing your experience of your stay at the Hôtel de la Coupole - MGallery. We are very delighted to hear that you really enjoyed the time with us and satisfied with our hotel services. The whole team at Mgallery Sapa always try best to assist our guests with the purpose of making our guests feel happy. Your appreciation to Reservation team has been shared with the team and it will motivate them to continue on striving harder for excellence. Thank you again for sharing your experience, and we hope to welcome you back to stay with us soon. Sincerely, Luong Thu Trang (Ms.Kelly) Hotel de la Coupole Personal Assistant to General Manager

Good stay

Customer review rating 4.7/5

N. T. A. Families - 25/11/2020 Confirmed reviews ALL

Super stay in Sapa. Stayed with the family at Hôtel de la Coupole - MGallery. Everything excellent especially the front office staff Ms. Ngoc one of the nicest staff took care of my family that I have come across on my first trip to Sapa. Our room was spotlessly clean, spacious, and extremely comfortable. Breakfast has a huge selection. And all the foods were amazing. Overall the service was excellent and we would recommend this hotel to anyone, My personally I would definitely use this hotel again if I come to Sapa next time

Dear Ms N. Thuy A., We very much appreciate the comments regarding your stay at the Hôtel de la Coupole - MGallery. It is always a pleasure to receive positive feedback and know that our guests are happy with hotel services. I have already shared your review with Ms Ngoc and also the whole team of Mgallery Sapa. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luong Thu Trang (Ms.Kelly) Hotel de la Coupole Personal Assistant to General Manager

Well located , good hotel, good service attitude

Customer review rating 4.7/5

Cuong N. M. Families - 24/11/2020 Confirmed reviews ALL

have a good stay at the hotel

well located

Customer review rating 4.7/5

Yến V. Couples - 22/11/2020 Confirmed reviews ALL

I hope that you have a bathtub in your room! Thank you for everything!

Dear Ms V. Thi Yen, We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery. Actually we have different room types, and the bathtub will be available in the room from Deluxe and above. Next time, please share with our Reservation team your room preference so that our staff can consult you on the best choice to meet with your expectation. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than this time. Sincerely, Luong Thu Trang (Ms.Kelly) Hotel de la Coupole Personal Assistant to General Manager

Good Service

Customer review rating 4.7/5

Võ K. Q. A. Families - 13/11/2020 Confirmed reviews ALL

Good hotel

Excellent stay

Customer review rating 4.7/5

Tony Couples - 11/11/2020 Confirmed reviews ALL

I stayed in the deluxe suite, the experience was magnificent, every aspects was top-notch and I couldn’t be happier!

Beautiful interiors

Customer review rating 4.7/5

Andrea Couples - 11/11/2020 Confirmed reviews ALL

We stayed in Sapa for 3 nights, had great time, the hotel is really des Artes!

Good location. Nice decor.

Customer review rating 4.7/5

Chi N. Friends - 10/11/2020 Confirmed reviews ALL

Good.

Good stay

Customer review rating 4.7/5

Candy Couples - 10/11/2020 Confirmed reviews ALL

It was great to stay at Hotel de la Coupole in my trip to Sapa. Amazing decoration, friendly staffs, good breakfast and location. I felt so so impress with the design in every little corner at Hotel de la Coupole. However, please consider to change the window as it was very noisy from outside at night. Moreover, many outside guests came to take photos on the 10th floor and it was super noisy and crowded. I think the hotel should not let outside guests to come in or limit the time they visit to 15-20 mins only.

Dear Ms Yen N., Thank you so much for taking the time to review your recent visit at Hotel de la Coupole, Mgallery Sapa. We are pleased to learn that you're impressed with hotel design and really enjoyed our services during the time you stayed with us. However, I regret to hear that the noise of our room and also crowded outside guests made your experience incomplete. Please be informed that we're working on the solution to improve our room soundproofing and also fix the issue happened with the guests outside. We are looking forward to welcome you back to the hotel and we'll try best to create more memorable experiences with you. Sincerely, Luong Thu Trang Hotel de la Coupole Personal Assistant to General Manager

Best stay

Customer review rating 4.7/5

Hanh P. Friends - 10/11/2020 Confirmed reviews ALL

Hotel decor is very impressive- inter decor is beautiful! Staff is excellent service manner- food is delicious!

Well located and good stay

Customer review rating 4.7/5

N. T. H. Couples - 09/11/2020 Confirmed reviews ALL

We are very impressed by your hotel's design. All staffs are also well trained. Room service is great. They come to clean our room twice a day. We are totally happy with the service here.

Dear Ms Thuy H. N., Thank you for taking the time to review your recent visit at Hotel de la Coupole, Mgallery Sapa. We are pleased to learn that you really enjoyed your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you back to Sapa and tp create more memorable experiences with you. Sincerely, Luong Thu Trang Hotel de la Coupole Personal Assistant to General Manager

One of the Best Hotel Structures I ever visited / Communication might be better

Customer review rating 4.7/5

Rudi Couples - 03/11/2020 Confirmed reviews ALL

The Hotel itself is incredibly beatiful, one of the best I've ever visited.The whole building looks fabulous, the swimming pool it's really spectacular and also the SPA. Generally the services are also really good, breakfast really good, we have also tried your restaurant in the evening, with 2 set menus the first evening and with some dessert the second one. I must say that the food was ok, but we found it a bit overpriced, however generally satisfied. On the communication side I think you might need to improve, especially at the beginning when I wanted to book my rooms, I had to ask several times the same questions to your team and even remind them to give me feedbacks as I wanted to book my room and also understand what kind of service your company could provide in terms of outdoor activities, both on Booking.com and also through your direct email. Sorry to say that, but at one point we thought to maybe choose another Hotel, though I must say we are glad we didn't. Also during our stay, we have asked a couple of times to have the room cleaned or to have some other rooms services and we had to remind that again to the staff at the front desk, I think that can be improved also, but a tiny detail. In general we are very happy to have experienced your Hotel, one particular note to your concierge who has been really supportive from the moment we set foot in Hanoi, to the moment we got back to the airport, with really great care and pro-activeness. Best Regards Rudi F.

Dear Rudi F., Thank you for taking the time to share your feedback following your stay at Hotel de la Coupole, Mgallery Sapa. We are delighted to know that you enjoyed your stay with us. I have shared your compliment to the F&B team and also the concierge staff, Mr Huy, who contribute to the comfort of your stay in the hotel. Nevertheless, your comment regarding the communication and also the housekeeping as well as room service are highly appreciated. Please accept our sincerest apologies for any inconvenience happened to you. Please rest assured that we're taking some actions and will continue our improvement for better serving you in the future. Thank you for sharing such a constructive review and we all look forward to welcoming you back in the nearest time. Sincerely, Luong Thu Trang Hotel de la Coupole Personal Assistant to General Manager

Pleasant experience except for the smell

Customer review rating 4.7/5

Ngoc B. N. Families - 29/10/2020 Confirmed reviews ALL

My mother and I had an overall pleasant experience at Hôtel de la Coupole. We loved the food at breakfast and we had plenty of Instagramable photos there. However, we couldn’t get over the sewage smell coming from the drain in the shower room. It was pretty strong smell and sometimes it dwarfed into the bedroom, causing us to feel a bit nauseating at times.

Dear Ngoc Bao N., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we regret that the sewage smell affected to your experience that make your stay incomplete. I have communicate with our Chief Engineering for taking action to handle this technical issue and make sure it will not happen again in the future. Once again, thank you so much for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Luong Thu Trang Hotel de la Coupole Personal Assistant to General Manager
Customer review rating 4.7/5

Hang T. Families - 27/10/2020 Confirmed reviews ALL

Thank you to everyone at Front Office for their unforgettable effort. To Tu, Alice, Pay, Giang, Trong, Chinh, Nam, Hien, Dai and rest of FO team, you're the real MVPs.

Dear Ms Diem Hang, We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our Front Office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luong Thu Trang Hotel de la Coupole Personal Assistant to General Manager

Beautiful Hotel

Customer review rating 4.7/5

Erin M. Couples - 25/10/2020 Confirmed reviews ALL

We loved the pure beauty of the hotel, a few things about our stay could have been improved. Upon arrival we were told our room was upgraded, however, we were led to a yellow room, when we had booked and paid for a green room. When we pointed out the error, we were brought to the room we booked, but there was no 'upgrade' from what we had paid for. We ordered room service breakfast one morning, and it had arrived cold (cold eggs, cold coffee, cold bacon etc.). Otherwise, our stay was lovely.

Wonderful stay

Customer review rating 4.7/5

M. H. Business - 18/10/2020 Confirmed reviews ALL

Thanh you Mr. Thanh Tú- AFOM and his Front office team for the best preparations. We had a great time, enjoyed so much your services as usual. Will come back soon for sure.

Wonderful place & nice staff

Customer review rating 4.7/5

Anonymous Families - 16/10/2020 Confirmed reviews ALL

Supporting staff at the swimming pool was wonderful. My kid had an injury inside the swimming pool but supporting staff helped us take a car to hospital right away when the incident happened. Thank you

very nice place

Customer review rating 4.7/5

Duong Families - 12/10/2020 Confirmed reviews ALL

so much beautiful details on the hotel, we were impressive almost time we spent. Good food, nice room service and staffs, but sometime there was smell in our floor like bad egg! pretty anoying, but ok, we'll comeback

Good Stay

Customer review rating 4.7/5

Kn Friends - 12/10/2020 Confirmed reviews ALL

The decoration is so beautiful. Very nice and friendly staff. I will come back again in my next trip

Great stay

Customer review rating 4.7/5

Huan N. Families - 12/10/2020 Confirmed reviews ALL

Very beautiful design with unique concept Warm hospitality from well trained stafff

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