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Hôtel de la Coupole - MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 1,525 reviews

ALLSAFE approved hotel

Hôtel de la Coupole - MGallery
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+ 23 Services

Hotel extras

  • The only 5-star international hotel in Sapa

  • Direct access to Fansipan cable car station

  • Shopping mall located on the 2nd & 3rd floor of building

  • Unique selection of bars and restaurants

  • 249 uniquely decorated rooms with authentic experience

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hôtel de la Coupole - MGallery

1, Hoang Lien Street
Sapa District
Lao Cai Province
33000 sapa
viet nam

Tel: +842143629999

Fax: (+84)2143709999

Check-in from 14h00

Check out up to 12h00


  • By plane

    NOI BAI At 290km / 180 miles

  • By train

    LAO CAI At 60km / 37.28 miles

GPS :22.334686, 103.840433

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
  • No Meeting room
  • Business Center
    • Business center with support staff
    • Self service business center
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 249 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 36 connecting rooms
    • 249 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • French
    • English
    • Vietnamese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Underground Car Park
    • On site
    • Private
    • Valet parking
  • Le Grand Bassin
    • Covered
    • On site
  • Athleticum
    • On site
  • Services for children
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • childrenclub03
    • Childrens Club for over 12
    • Childrens Club for 4 to 6 years

Our accommodation(s)

Design inspiration from the minority tribes of Sapa and French Haute Couture welcomes you with an enchanting mix of fashion, culture and heritage. All rooms have spacious balconies where one can view Sapa's landscape, town square or hotel courtyard.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 435

  • Maximum capacity: 570 people

  • Maximum banquet capacity: 336 people

Find out more

Our guest reviews for
Hôtel de la Coupole - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,525 reviews

TripAdvisor Rating 4.5/5

291 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located!

Customer review rating 4.5/5

V. T. Families - 14/05/2021 Confirmed reviews ALL

We will come back again!

overall good.

Customer review rating 4.5/5

Chilseong J. Families - 10/05/2021 Confirmed reviews ALL

the staff very kind and nice. overall environment also good. but hard to move to 1st fl

Great Stay

Customer review rating 4.5/5

Alison W. Couples - 07/05/2021 Confirmed reviews ALL

Beautiful located and designed hotel. Stunning decor and lovely friendly staff.

Good stay

Customer review rating 5.0/5

Van Couples - 23/04/2021 Confirmed reviews ALL

The room were spotless and extremely comfortable, and the staff was outstanding. They went above and beyond to make our stay more enjoyable. This hotel is highly recommended for anyone visiting Sapa. Every member of the staff I encountered, from the Bellman, Front Office, and the Housekeepers, especially thanks to Ms Giang receptionist was friendly and eager to assist, our vacation couldn’t be better.

Dear Ms Hong Van, We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery Sapa. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise, especially Ms Giang in Front Office team. Hotel staff work very diligently and your compliment will provide them with great encouragement to keep doing what they are doing. We hope to see you again soon! Sincerely, Luong Thu Trang Guest Experience Manager

perfect destination

Customer review rating 4.5/5

Quang B. Families - 21/04/2021 Confirmed reviews ALL

best location. perfect service. great food. nice staffs. best decoration.

Dear Mr Viet Quang, A happy day with all members of Hotel de la Coupole when we read such a nice review from you. We are delighted to know that you had an excellent stay and enjoyed your visit at our hotel. Please share with your friends about our hotel so they will also have a nice trip when coming to Sapa. Look forward to welcome you back to stay with us soon! Sincerely, Luong Thu Trang Guest Experience Manager

Wonderful architectural and amazing service

Customer review rating 4.5/5

Minh L. Families - 16/04/2021 Confirmed reviews ALL

Every staff was welcoming and supportive! Thank you Trong for accommodating to all of my request

Dear Mr L. Minh, Thank you so much for your comments regarding the stay at Hôtel de la Coupole - MGallery Sapa. We love to hear that Mr Trong in our Front Office team effectively supported you to make your trip really comfortable. For sure, we will give a recognition for his contribution in making our guest happy. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luong Thu Trang Guest Experience Manager

Great location, the art of Sapa

Customer review rating 4.5/5

L. B. H. Friends - 12/04/2021 Confirmed reviews ALL

Hotel is located at center of Sapa, best swiming pool, plentiful of foods for Breakfast but blanket is too heavy ( thick ) for spring. We found some loose title on the floor peeling off at bath room . Lobby of hotel is nice design and good ambien at both restaurant and swiming pool .

Dear Ms Bao H., Thanks so much for sharing your experience at Hotel de la Coupole, Mgallery Sapa. We delighted to know that you love our swimming pool and the food served in Breakfast as well as our hotel design. I really appreciate your feedback of the blanket and the tiles in our room. Your comment was shared with our Head of Departments for changes in the future time. Thank you for giving us a chance to make things right. I hope we see you again soon! Sincerely, Luong Thu Trang Guest Experience Manager


TripAdvisor rating 5.0/5

dolmindol 11/04/2021 TripAdvisor review

Every part of the hotel is filled with creativity. With concept of combination of Haute Couture and Sapa culture, the designer built a masterpiece in Sapa. The hotel looks like a castle because there are not many tall buildings in Sapa. It is also well-managed even in this low season. I looked around the whole building but all places were spotless. I also enjoyed their food and impressed by staffs with their kindness. I will definitely revisit there before being too famous.

Dear Sir/Madam, Thank you for taking the time to share your feedback following your experience at Hotel de la Coupole, Mgallery Sapa. We are delighted to know that you really enjoyed your stay with us. It is always encouraging to learn that guests are satisfied with our services as it is what we strive for every day. Thank you for sharing such a constructive review and we all look forward to welcoming you back in the nearest future. Best Regards,

Nice service

Customer review rating 5.0/5

P. L. T. N. Couples - 10/04/2021 Confirmed reviews ALL

Everything was perfect. The location is right at the center of town, really easy to reach other tourist attractions. I also experienced your great service. Last but not least, I especially love the design of Bill Bensley. Overall, I just want to say thank you for welcoming us to your hotel

Dear Ms Thanh N. , It is our pleasure to have you stay with us at Hotel de la Coupole, Mgallery Sapa. Thank you so much for spending time writing us a very nice comment. My colleagues and I always feel very proud and happy to hear from our customers that the hotel is really beautiful and they love our hotel design. Please come back with us soon and we will together create more memorable moments. Sincerely, Luong Thu Trang Guest Experience Manager

Well located and friendly staff Recommended hotel to stay in Sapa .

Customer review rating 5.0/5

Huyen N. Couples - 08/04/2021 Confirmed reviews ALL

Welcomed by staff, easily commuting and nice place to stay at when in Sapa.

Nice and supportive staffs

Customer review rating 4.5/5

Le T. B. N. Friends - 05/04/2021 Confirmed reviews ALL

Good design

Nice staff, well designed

Customer review rating 4.5/5

Kim Y. Q. Families - 03/04/2021 Confirmed reviews ALL

The frigde is the only thing to complain, our drinks just couldn't get cold enough. And the hot pool was not really "hot", even a bit cold when you first get in. Everything else was perfect.

Dear Mr Son Tung, We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery Sapa. We understand that you are happy with our hotel design and also the service providing by our staff. However, there are still some issues that affected your experience. On behalf of the management team, I would like to sincerely apologize for all inconveniences happened to you. Please be rest assured that all information was communicated to our Head Department to find out the solution dealing with the issues. We hope to have another chance welcoming you back to stay with us to see our improvement. Sincerely, Luong Thu Trang Guest Experience Manager

Great Stay

Customer review rating 4.5/5

Claudio S. Couples - 31/03/2021 Confirmed reviews ALL

Outstanding hotel with greta facilities and location, definitely nothing wrong.

Well location in the same building with sun world cabel car towel. And the interior is so fabulous.

Customer review rating 4.5/5

Chloe M. Families - 31/03/2021 Confirmed reviews ALL

Hotel interior / design is so fabulous. I felt like that I am in France inside the hotel. I was so happy. And the location was good, as it is in the same building with cable car towel, it is very convenient for travelling.

Dear Chloe M., Thank you so much for writing a nice comment for our Hotel de la Coupole, Mgallery Sapa. We are delighted to know that you enjoyed your experience and felt happy when staying with us. We are looking forward to welcome you back to Sapa soon for another great trip here. Have a nice weekend! Sincerely, Luong Thu Trang (Ms.Kelly) Guest Experience Manager

Perfect location and comfort

Customer review rating 4.5/5

Piero Couples - 30/03/2021 Confirmed reviews ALL

Great for enjoying Sapa and the surrounding. The style of the hotel is very original and my not be everyone cup of te but for sure will not leave you indifferent. Luxurious an very new rooms and facilities. Only thing I ca suggest is to change the in rooms phone which - at least in my room - doesn’t seems to work well

Dear Mr. Piero M., Thank you so much for taking the time to share with us how you feel about Hôtel de la Coupole - MGallery Sapa. We happy to know that you like the hotel design as well as our location and the room facilities brought you a comfort stay. However, we also appreciate your feedback about the in room phone. I am so sorry that it did not work well during your stay. I have addressed the issue to our Chief Engineering for immediate action to ensure it will not repeated again. We’d like to invite you again at our hotel and experience more memorable stay. Sincerely, Luong Thu Trang (Ms. Kelly) Guest Experience Manager

Great scenery. Service with high and low-lights

TripAdvisor rating 3.0/5

jacobopp2020 Couples - 31/12/2020 TripAdvisor review

Great scenery. Hotel is perfectly located in the heart of Sapa. Disappointing hotel service in restaurants, bars and cleaning overall. If you are into Instagram hotels, this is your choice. If, on th contrary, you are looking for an excellent overall experience, do not build too high expectations.

Dear jacobopp2020, Thank you so much for taking your time to share your feedback after staying at Hotel de la Coupole, Mgallery Sapa. We truly regret that our services in restaurants and bar made you feel disappointed. On behalf of the management team, I would like to send our sincerest apologize for any convenience happened to you. Please feel free to write us should you wish to share more insights from your traveler though. We do value direct customer feedback as well as opportunities to improve on our offering and services. We will learn from all mistakes and try our best to better serve our guests day by day. Thank you for sharing such a constructive review and we all look forward to welcoming you back in the nearest future. Sincerely,

Great service, great hotel

TripAdvisor rating 5.0/5

KHoonAN1 10/06/2020 TripAdvisor review

It was great for my trip. It was my 2nd trip and the service and hotel was outstanding. Speical thanks to Ms. Pay front desk , She helped me a lot and i really enjoyed my stay there. Great location servics and value as well. I strongly recommend this hotel to all.

Wonderful destination for couples

TripAdvisor rating 5.0/5

cuongphancgd 20/02/2020 TripAdvisor review

My family had wonderful holidays here. I am very impressed by the hotel's beautiful décor. Cozy and romantic rooms. Chic restaurant and bar are splendid with enthusiastic, friendly staff. The hotel has the best indoor heated swimming pool compared to what I've ever experienced. We had a great Valentine's Day dinner at Chic restaurant with The Journey of Love menu including seafood tower (named Captivation), Waguy grade 9 beef rib eye with foie gras and red wine sauce (named Commitment) and a complimentary glass of white wine; Desserts named Compleleness with marou chocolate, cheese cake, fresh berries and vanillacream. I will definitely stay here whenever I have the opportunity to Sapa, Lao Cai, Vietnam.

Dear cuongphancgd, Thank you very much for choosing Hotel de la coupole - MGallery Sapa to celebrate Valentine's Day. We are very delighted to hear that you had a wonderful stay and our special Valentine menu - The Journey of Love didn't disappoint you. We appreciate your feedback and we look forward to your next stay. Sincerely,

Fantastic Stay!

TripAdvisor rating 5.0/5

PKSeet 05/02/2020 TripAdvisor review

We were there in late January 2020. We have nothing to complain about this place at all (except for the spa we did not have enough time to experience it) but I would rather want to recommend the traveller(s) to try it for yourself. All in all this place is absolutely fantastic and value of money! We had a great time there.

Dear PKSeet, Thank you very much for taking time to share us your experience regarding your stay at Hotel de la coupole. We are very delighted to know that you had a fantastic stay and we look forward to seeing you again in the future. Sincerely,

Fantastic hotel, staff training needed

TripAdvisor rating 4.0/5

NEClausen 23/01/2020 TripAdvisor review

This newly build hotel in the center of Sapa, is simply fantastic. The building, the public areas and the rooms. All designed by Bill Bensley mixing the local culture, French history and vibrant ambiance of Sapa into one impressive property. The staff is friendly, but many need a lot of training, in order to be a real 5 star hotel.

Dear NEClausen, Thank you for taking time to leave us a review. We are glad that you enjoyed the hotel design. At MGallery, we strive to provide a superior service experience for every customer, and focusing on staff training is our top priority. We appreciate your feedback and we look forward to seeing you again. Kind Regards,

Our most recent 20 reviews

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