Hôtel de la Coupole - MGallery

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Hôtel de la Coupole - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 877 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • The only 5-star international hotel in Sapa

  • Direct access to Fansipan cable car station

  • Shopping mall located on the 2nd & 3rd floor of building

  • Unique selection of bars and restaurants

  • 249 uniquely decorated rooms with authentic experience

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hôtel de la Coupole - MGallery

1, Hoang Lien Street, Sapa District, Lao Cai Province
33000 SAPA
Vietnam

  • HANOI - SAPA BUS:  HANOI - SAPA Sapa

  • By plane

    NOI BAI At 290km / 180 miles

  • By train

    LAO CAI At 60km / 37 miles

GPS:22.334686, 103.840433

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Design inspiration from the minority tribes of Sapa and French Haute Couture welcomes you with an enchanting mix of fashion, culture and heritage. All rooms have spacious balconies where one can view Sapa's landscape, town square or hotel courtyard.

Our guest reviews

Our guest reviews for
Hôtel de la Coupole - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  877 reviews

TripAdvisor Rating  5.0/5  365 reviews

Certificate of excellence 2022

Well located, nice decor and excellent customer service

Customer review rating 4.5/5

G. Đ. Couples - Confirmed reviews ALL

We was impressed with the nice decoration and well space arrangement in every corner. The hotel staff was very nice especially the receptionist who checked in for us. The weather was not good as expected but we still happy.

Dear Ms G., Thank you so much for sharing your comments about the stay at the Hôtel de la Coupole - MGallery Sapa. We know that bad weather has somewhat affected your trip; making it impossible for you to experience many beautiful places in Sapa as previously planned. It is so happy to know that our decoration was impressed you much and the friendliness of our staff make your trip more comfortable. We really appreciate your compliments and look forward to welcoming you back soon. Sincerely, Luong Thu Trang Guest Experience Manager

True five star experience!

Customer review rating 5.0/5

Lukas Couples - Confirmed reviews ALL

The most beautiful and amazing architecture I’ve ever experienced, combined with fantastic service. Especially thanks to Ha and Mi in the entrance and reception. A unique experience, highly recommended!

Dear Mr Lukas L., Thank you so much for such a nice review for our Hotel de la Coupole, Mgallery Sapa. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on the amazing architecture and fantastic service. Ms Ha and Ms Mi in Front Office department are so happy to know that their assistance could help to make your stay more comfortable. Would you mind sharing about us with your friends who are planning for a trip to Sapa? We’d love to continue providing great service to awesome customers like you. Thanks so much again! Sincerely, Luong Thu Trang Guest Experience Manager

Enjoy stay

Customer review rating 5.0/5

Pornchai Couples - Confirmed reviews ALL

Hotel is beautiful and good location. From room can see nice mountain view as same as city.Staff so friendly even do not much speaking English but they try themselves to serve us a better way. Food is nice especially breakfast is variety of international and local staff never hesitate to respond our requests.I love this hotel and will comeback to stay again

Dear Pornchai C., Thank you for taking the time to leave us such a fantastic review. You made our day! We’re always looking for ways to improve the experience at our restaurant, but it’s great to know that we are on the right track. Let me know if there is anything else we can do to make your next visit even better. We look forward to seeing you again soon! Sincerely, Luong Thu Trang Guest Experience Manager

Beautiful hotel

Customer review rating 5.0/5

Claire Couples - Confirmed reviews ALL

The location was centralised and convenient. The design and interior was so beautiful. I love the indoor pool. Hotel staff were very friendly and enthusiastic to share anecdotes about the hotel. Rooms were comfortable and clean.

Dear Ms Luoying C., Thanks so much for your comments regarding your stay at the Hôtel de la Coupole - MGallery Sapa. We are happy to know that both the hotel building and our staff friendliness impressed you much. Can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything. See you soon! Sincerely, Luong Thu Trang Guest Experience Manager

Good services

Customer review rating 4.5/5

Loi Couples - Confirmed reviews ALL

Im totally happy for spending my 1-day trip at the hotel.

Dear Van Loi T., Thank you for taking the time to review your stay at Hotel de la Coupole. I’m so glad to hear that our services are up to your expectation that made you feel happy with us. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here at Mgallery Sapa. Thank you again for your feedback, and we look forward to seeing you soon! Sincerely, Luong Thu Trang Guest Experience Manager

Worth staying in all type rooms

Customer review rating 5.0/5

Mohd R. S. Solo - Confirmed reviews ALL

Enjoy staying at classic room and suite. And the rates is very good for each catogory. Will definately come again.

Dear Mr Mohd Razif Bin s., Thank you for being a Loyalty member of AccorHotels and choosing Hotel de la Coupole for your Sapa trip. Each room type in the hotel have different colors and contain the ideas of our architect. We are happy to know that you had a chance of experiencing our Classic room as well as the Suite and feel happy with both of them. We greatly appreciate your eco-friendly spirit. Accor Group in general and Mgallery Sapa in particular are implementing many initiatives to replace the single use plastic items and ideas to protect the environment. In our guestrooms, we hang the tags with the content of "We will only change your towels if you put them in the shower or bath" or "Your bed linen is not changed daily, unless you ask for it", etc. in the sink area so that the customers can easily see it. We hope to be able to make a small contribution to protecting our green planet. We’d love to continue providing great service to awesome customers like you. See you again soon! Sincerely, Luong Thu Trang Guest Experience Manager

Well located, good stay, friendly staffs

Customer review rating 5.0/5

P. N. S. T. Families - Confirmed reviews ALL

It was great! The staffs support me a lot during my stay. They all are friendly.

Dear Mr T. Son, Thank you for the kind words! We’re so happy your visit at Hotel de la Coupole went so smoothly. Would you mind sharing with your friends & family about us? We’d love to continue providing great service to awesome customers like you. Thanks again! Sincerely, Luong Thu Trang Guest Experience Manager

Very pleasant stay.

Customer review rating 5.0/5

Lucie Families - Confirmed reviews ALL

Nice hotel and professional and friendly english speaking staff. Beautiful swimming pool and buffet breakfast with wide choice of food.

Dear Ms Lucie L., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery. Feedback like yours is valued by all team member here and it gives us the motivation to continue developing our services. We greatly appreciate your input on the type of straw we are using. Previously, we used steel straws, however, it was not convenient for cleaning so we changed it. We will consult more guests and make change if approriate. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luong Thu Trang Guest Experience Mananger

A unique and amazing experience

Customer review rating 5.0/5

Mikeb7499 Couples - Confirmed reviews ALL

The hotel is a design masterpiece of world class and service to match.

Dear Michael B., It sounds like you really enjoyed your stay with us. We are happy to hear that both the design and our services were up to your expectations. We take pride in the quality of our services and hope that we can continue delivering amazing experience to our guests. If there is anything else we can do for you, please let us know! Sincerely, Luong Thu Trang Guest Experience Manager

Well located

Customer review rating 4.5/5

N. H. Y. Families - Confirmed reviews ALL

Wonderful

Dear Ms Hai Y., We're happy you had a wonderful time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon! Sincerely, Luong Thu Trang Guest Experience Manager

Perfect stay

Customer review rating 5.0/5

Claire Business - Confirmed reviews ALL

Great hotel and good service

Dear Ms Thu Trang, Thank you so much for spending time to join our survey regarding your stay at Hotel de la Coupole, Mgallery Sapa. We are so happy that our efforts to deliver to you the best services have earned your recognition. Please come back with us to have more and more nice memories here. See you soon! Sincerely, Luong Thu Trang Guest Experience Manager

Happy stay

Customer review rating 4.5/5

O. Families - Confirmed reviews ALL

Beautiful and special place enjoy very much!

Dear Beryl O., Thank you so much for spending time to join our survey and sharing with us some meaningful information. We very much appreciate your recommendation about some programs to keep the guests occupied during their stay. Actually, we had posted the information about our Yoga class on facebook page and expecting some registration. In the future, more interesting activities will also be launch soon as we just need to finalize some matters. Please wait and follow our Fanpage to be updated more information of our hotel. We are sorry if the position of our slipper is difficult to find so that you might think there was no slipper in our room. For the water bottle, we provide 4 for each room per day but will deliver immediately whenever we receive request from the guest. Hope to have more chance to see you again and we will try our best to make your next stay more comfortable and memorable. Sincerely, Luong Thu Trang Guest Experience Manager

Outstanding hotel facilities and amenities, very poor customer service

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

I stayed in Hôtel de la Coupole one night during a long weekend in Vietnam. I was blown away by how beautiful is the hotel. From the lobby, to the restaurant, rooftop and moreover the swimming pool. Nonetheless, I am utterly disappointed by the standards of the customer experience. From the check-in which was not really organized to the poor product knowledge of the cocktails at the bar. Almost none of the employees were able to speak English fluently, making it difficult to order just a bowl of french fries or to know more about the cocktails available. I hope this issue will be addressed promptly as I am sure this is not in line with the experience MGallery want to offer to its customers and it is a shame the impression it leaves despite such a magnificent hotel.

Dear Audrey C., We would like to thank you for letting us know your feedback regarding your recent stay at our Hotel de la Couple, Mgallery Sapa. Feedback from our guests serve as means for us to further improve and maintain the quality of our services that we provide to our guests. I would like to apologize for the issue happened during your check-in and the experience at our Absinthe bar. We know that our staffs are not really good at English communication. That's why the hotel is still trying constantly to improve it day by day in order to enhance the ability of the staff with many training courses. I have once again re-emphasized this issue to our F&B Manager and Training Manager to more focus on this matter. We hope to have the chance of welcoming you back in the near future when we will strive to make your stay more seamless and enjoyable. Sincerely, Luong Thu Trang Guest Experience Manager

The location is good and the hotel is also very comfortable.

Customer review rating 5.0/5

Joson Couples - Confirmed reviews ALL

I will like to thank Yuna for helping us with everything! I was planning a proposal for my girlfriend and she was extremely helpful with the whole planning. She even helped to decorate our room after that without us asking! She really went above and beyond her job to make sure that we are comfortable and even helping us with our questions during her off work hours! It was really good to have her helping us and we would like to give her a commendation on her efforts.

Dear Joson C., Thank you for taking the time to review your stay at Hotel de la Coupole, Mgallery Sapa. I’m so glad to hear that our staff were able to make your experience with us a memorable one. I will pass on your compliments about Yuna Bao Ngoc – our Duty Manager. We know that she is always going the extra mile during her time at work to contribute to guest satisfaction. We hope to see you again soon! Sincerely, Luong Thu Trang Guest Experience Manager

Prime Location, Beautiful Hotel, Excellent Staffs with special care.

Customer review rating 4.5/5

Minh H. Families - Confirmed reviews ALL

We had beautiful memories at the Hotel de la Coupole - M Gallery with a very wonderful surprise when our group came back from Ky Quan San Trekking. Great hospitality.

Dear Ms Minh H., Congratulations to you and the team for successfully conquering Ky Quan San during this trip to Sapa. We are happy to be able to share this joy with all of you. Ms Ngoc and Front Office team coordinated with our Pastry chef to create a surprise for you guys and we are happy that you loved the gift from us. Please do not hesitate to share your concern of our Chic restaurant relating the experience of your lunch/dinner. We really looking forward to your sharing and will base on it to improve our service better. Sincerely, Luong Thu Trang Guest Experience Manager

Majestic Hotel

Customer review rating 3.5/5

Angeline T. Business - Confirmed reviews ALL

Love the unique and majestic ambiance of the entire building. Checkin - Could improve as they forgotten our welcome drink and only gave us when I asked for it a day later. 10th floor staff were friendly though could be trained further and the roof was leaking...water was dripping into my tea cup on the final day's breakfast with my team. Brought it to the Manager's attention and he just apologized. Could have a couple more outlets for dinning experience perhaps. Enjoyed the SPA and Massage twice and the masseur was very good and great service from her. Breakfast spread was great! just the leaky roof needs to be fixed for safety and health reasons ! Literally the water dripped into my tea cup!! Counter staff: Twice I asked for help to break my VND500K to smaller notes and was turned down. However, on the third day, one of the male the staff took the initiative to go out to help break the notes for me. Kudos to him for the service recovery! Porter service was very helpful, though I think the security was not tight enough. I was able to retrieve some of my items at lobby without anyone noticing or supervising our luggages. My team and I had a total of about 10 pieces of luggages at checkout time. Overall, a magnificent location and comfortable bed.

Dear Angeline Swee Eng T., First of all, I would like to thank you for your loyalty. We very much appreciate your comments regarding your stay at Hotel de la Coupole, Mgallery Sapa. You’ve given us some valuable information and shown us where we need to improve. Happy to know that you love our breakfast, the treatment at Nuages Spa and also the friendliness of our hotel staff. However, please accept our sincerest apologize for the leaking issue and also other inconvenience happened during your stay. For sure, we will take corrective action to ensure the issues will not happen again. We would love to make things right if you could give us another chance. Looking forward to welcoming you again soon! Sincerely, Luong Thu Trang Guest Experience Manager

Great Experience

Customer review rating 5.0/5

Kym R. Couples - Confirmed reviews ALL

Could not fault anything. One if the best places we have ever stayed.

Dear Kym R., Thank you for being a loyalty member of AccorHotels and choosing Hotel de la Coupole for your stay in Sapa. We are delighted to know that you enjoyed your experience. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for sharing such a constructive review and we all look forward to welcoming you back in the nearest future. Sincerely, Luong Thu Trang Guest Experience Manager

Great experience!!!

TripAdvisor rating 5.0/5

thanhpt289 TripAdvisor review

My family had a wonderful stay at this hotel. The hotel has a central location, beautifully decorated and has a very nice view, freely watching the sea of ​​​​clouds on the mountain. Comfortable room! Excellent service, delicious food! Thank you very much Bao Ngoc for enthusiastically leading us on the hotel tour

Dear Mr Thanh, We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. Ms Ngoc and the whole team at Mgallery Sapa look forward to welcoming you again soon. Wish you all the best! Luong Thu Trang Guest Experience Manager

Masterpiece

TripAdvisor rating 5.0/5

dolmindol TripAdvisor review

Every part of the hotel is filled with creativity. With concept of combination of Haute Couture and Sapa culture, the designer built a masterpiece in Sapa. The hotel looks like a castle because there are not many tall buildings in Sapa. It is also well-managed even in this low season. I looked around the whole building but all places were spotless. I also enjoyed their food and impressed by staffs with their kindness. I will definitely revisit there before being too famous.

Dear Sir/Madam, Thank you for taking the time to share your feedback following your experience at Hotel de la Coupole, Mgallery Sapa. We are delighted to know that you really enjoyed your stay with us. It is always encouraging to learn that guests are satisfied with our services as it is what we strive for every day. Thank you for sharing such a constructive review and we all look forward to welcoming you back in the nearest future. Best Regards,

Great scenery. Service with high and low-lights

TripAdvisor rating 3.0/5

jacobopp2020 Couples - TripAdvisor review

Great scenery. Hotel is perfectly located in the heart of Sapa. Disappointing hotel service in restaurants, bars and cleaning overall. If you are into Instagram hotels, this is your choice. If, on th contrary, you are looking for an excellent overall experience, do not build too high expectations.

Dear jacobopp2020, Thank you so much for taking your time to share your feedback after staying at Hotel de la Coupole, Mgallery Sapa. We truly regret that our services in restaurants and bar made you feel disappointed. On behalf of the management team, I would like to send our sincerest apologize for any convenience happened to you. Please feel free to write us should you wish to share more insights from your traveler though. We do value direct customer feedback as well as opportunities to improve on our offering and services. We will learn from all mistakes and try our best to better serve our guests day by day. Thank you for sharing such a constructive review and we all look forward to welcoming you back in the nearest future. Sincerely,

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