Dear Ms. Sung, Thank you for your wonderful review and for choosing Hotel de la Coupole as your home in Sapa. We are truly delighted to know that your stay was such a memorable one and that you enjoyed both the beauty of the property and the hospitality of our team. Designed by the renowned Bill Bensley, the hotel reflects a unique fusion of haute couture glamour and the rich cultural heritage of the northern hill tribes, all inspired by the charm of the French Indochine period. Your kind words mean a great deal to us, and we hope to have the pleasure of welcoming you back for another unforgettable stay. Warm regards,

Dear Mr. Matt, Thank you for taking the time to share your lovely feedback with us. We are delighted that you enjoyed our convenient location, making it easy to explore the beauty of Sa Pa. It is wonderful to hear that you found our hotel magnificent, and we are especially pleased that you appreciated the peaceful and quiet atmosphere during your stay. And of course, we are thrilled that you found our breakfast awesome. Our team will be very happy to know that it was a highlight of your experience. Thank you once again for staying with us. We hope to have the pleasure of welcoming you back to Hotel de la Coupole – MGallery for another memorable stay. Warm regards,

Dear Mrs. T., Thank you so much for sharing such a wonderful and detailed review of your stay at Hotel de la Coupole – MGallery Sapa. We are absolutely delighted to know that you enjoyed discovering our architecture and design throughout the hotel, from the swimming pool and its storytelling details to the unique atmosphere of our bar. It is especially lovely to hear that the welcome drink, music, and ambience at the bar added to your experience. We certainly hope more guests will discover this special corner of the hotel! We are also thrilled that you enjoyed our breakfast, particularly the daily Vietnamese noodle selection. Your kind words about CHIC are equally appreciated, and we are especially happy that our children’s menu stood out to you. We believe that little guests deserve the same care and attention to detail, and it is wonderful to know that this came through in your experience. We are pleased that the WOW Pass made your Fansipan visit more convenient, especially while travelling with both an 80-year-old and a 3-year-old. Making each journey more comfortable and effortless for families and multigenerational travellers is something we are always happy to support. Most importantly, thank you for your kind words about our hospitality. Your appreciation is a wonderful encouragement to our entire team, and we will be delighted to share your feedback with them. We hope to have the pleasure of welcoming you and your family back to Sapa for another memorable stay. Warmest regards,

Dear Mrs. Angela, Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed the variety of our breakfast, the food, and our convenient location. It is also wonderful to know that you appreciated the cleanliness of the hotel. Your kind words are a great encouragement to our team. We look forward to welcoming you back to Sapa for another enjoyable stay. Warm regards,

Dear Mrs. Febe L., Thank you very much for your wonderful review and for recommending Hotel de la Coupole – MGallery Sapa. We are delighted to know that you enjoyed your stay with us, particularly our convenient location, spacious and comfortable room, friendly service, and seamless check-in and check-out experience. It is especially pleasing to hear that our breakfast was a highlight of your stay, with its variety of choices to suit different preferences. We also truly appreciate your thoughtful suggestion regarding a designated hanging rack or drying area for swimwear. Your feedback has been noted and will be shared with the relevant team for consideration as we continue to enhance our guest experience. Thank you once again for your kind recommendation. We look forward to welcoming you back to Hotel de la Coupole for another wonderful stay in Sapa. Warm regards,

Dear Mr. Anand M., Thank you very much for your kind review. We are delighted to know that you had a comfortable stay and appreciated the politeness of our team. We also appreciate your feedback regarding the breakfast selection. We understand that having more variety, particularly in the vegetarian options, would make the experience more enjoyable. Your comments have been shared with our F&B team for further consideration. We hope to have the pleasure of welcoming you back to Sapa soon. Warm regards,

Dear Ms. Pui, Thank you very much for sharing your lovely feedback with us. We are delighted to know that you had a wonderful stay, enjoyed our beautiful hotel, and found our team extremely helpful. It is a pleasure to hear that you loved every minute of your experience with us. We also sincerely appreciate your comment regarding the bathroom and shower area. Your feedback has been noted and will be shared with our relevant team for further attention and improvement. We truly hope to have the pleasure of welcoming you back to Hotel de la Coupole – MGallery for another memorable stay. Sincerely,

Dear Mr. B., Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed our beautiful hotel, excellent location, and, most importantly, the attentive service provided by our team. Your kind words are a great encouragement to all of us, and we are especially pleased to hear that our staff made your stay a memorable one. Thank you again for choosing MGallery Sapa. We sincerely hope to have the pleasure of welcoming you back for another wonderful stay. Warm regards,

Dear Ms. T., Thank you for returning to MGallery Sapa and for taking the time to share your feedback. We are truly sorry to hear that this stay did not meet the experience you had during your first visit. We fully understand how the interaction with our pool team may have made you feel uncomfortable. Please be assured that any reminders given around the pool are intended solely to ensure the safety and well-being of all our guests, particularly children. That said, we acknowledge that the manner in which these guidelines are communicated is equally important, and we sincerely regret that you felt uncomfortable or overly observed during your time at the pool. Your feedback has been shared with the team for further attention, as we will continue to ensure that our safety guidelines are delivered with greater warmth, professionalism, and courtesy. We truly value your trust in returning to MGallery Sapa, and we hope to have the opportunity to restore the positive experience you had with us previously. Sincerely

Dear Mr. Winson, Thank you so much for your kind words. We're thrilled to hear that our central location worked perfectly for you. Being in the heart of the city allows our guests to explore and experience everything with ease, and we're delighted this enhanced your stay. We hope you had a wonderful time, and it would be our absolute pleasure to welcome you back soon for another memorable visit! Warm regards,

Dear Ms. Evi, Thank you for staying with us at Hotel de la Coupole and for taking the time to share your lovely review. We are truly pleased to hear that your experience exceeded expectations and that you found our hotel to be both beautiful and comfortable. With its distinctive design by Bill Bensley, Hotel de la Coupole offers a unique journey through the elegance of French Indochine and the vibrant traditions of Sapa’s hill tribes. We are delighted that this atmosphere helped make your visit special. We would be honored to welcome you back again and create even more memorable moments for you in the future. Warm regards,

Dear Mr. Puneet, Thank you for staying with us at Hotel de la Coupole and for taking the time to share your lovely review. We are truly pleased to hear that your experience exceeded expectations and that you found our hotel to be both beautiful and comfortable. With its distinctive design by Bill Bensley, Hotel de la Coupole offers a unique journey through the elegance of French Indochine and the vibrant traditions of Sapa’s hill tribes. We are delighted that this atmosphere helped make your visit special. We would be honored to welcome you back again and create even more memorable moments for you in the future. Warm regards,

Dear Ms. Lee S. K., Thank you very much for your kind feedback following your stay at Hotel de la Coupole – MGallery Sapa. We are delighted that you enjoyed our convenient location and especially appreciated the VIP access for your Fansipan experience. We are pleased that this added convenience helped make your stay even more enjoyable. It was a pleasure to welcome you, and we look forward to having the opportunity to welcome you back to Sapa again soon. Warm regards,

Dear Ms. Marianne S., Thank you so much for sharing such a wonderful and detailed review of your stay at Hotel de la Coupole – MGallery Sapa. We are delighted to know that you and your husband had such a comfortable and enjoyable stay with us. It is wonderful to hear that you appreciated our French-inspired architecture, the intricate details throughout the hotel, and our convenient location close to Sapa’s restaurants and attractions. We are especially happy that you enjoyed our indoor swimming pool, breakfast, and superb dinner. Your kind words about our accommodating and courteous team are also greatly appreciated and will certainly be shared with everyone. We are pleased that the VIP access for Fansipan was an added highlight of your experience. We hope it made your visit to Fansipan even more convenient and memorable. Thank you once again for choosing Hotel de la Coupole. It was a pleasure to welcome you both, and we look forward to welcoming you back to Sapa for another wonderful stay. Warm regards,

Dear Ms. Keren, Thank you for staying with us at Hotel de la Coupole and for taking the time to share your lovely review. We are truly pleased to hear that your experience exceeded expectations and that you found our hotel to be both beautiful and comfortable. With its distinctive design by Bill Bensley, Hotel de la Coupole offers a unique journey through the elegance of French Indochine and the vibrant traditions of Sapa’s hill tribes. We are delighted that this atmosphere helped make your visit special. We would be honored to welcome you back again and create even more memorable moments for you in the future. Warm regards,