Hôtel de la Coupole - MGallery

Hôtel de la Coupole - MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 949 reviews

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Hotel extras

  • The only 5-star international hotel in Sapa

  • Direct access to Fansipan cable car station

  • Shopping mall located on the 2nd & 3rd floor of building

  • Unique selection of bars and restaurants

  • 249 uniquely decorated rooms with authentic experience

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Hôtel de la Coupole - MGallery

1, Hoang Lien Street, Sapa District, Lao Cai Province
33000 SAPA
Vietnam

GPS:22.334686, 103.840433

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Design inspiration from the minority tribes of Sapa and French Haute Couture welcomes you with an enchanting mix of fashion, culture and heritage. All rooms have spacious balconies where one can view Sapa's landscape, town square or hotel courtyard.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  949 reviews

TripAdvisor Rating  5.0/5  414 reviews

Beautiful Property with an Amazing Team!

TripAdvisor rating 5.0/5

jamiechan1004 Solo travel - TripAdvisor review

Beautiful property with a combination of French and Vietnamese architecture. Really love the whole feel of the rooms and common areas like the swimming pool and even the restaurant such as Chic for breakfast. Imagine having breakfast while being surrounded by mountains and fog. Splendid experience for sure! The hotel is also linked to the Fansipan Cable Car Station, so its easy to get there. The hotel is located at the heart of the town, really easy to get around the town by foot. Extending my greatest appreciation to Vanessa and Ha for helping me sort out my itinerary in Sapa and giving me really great tips despite being busy. Special shoutout to Massimo from Front Desk, Hien and Ha from bell for being really welcoming :) Definitely one of my best stay so far. Thank you!

The most luxurious hotel ever

TripAdvisor rating 5.0/5

Sunshine59462626423 Couples - TripAdvisor review

I stayed here on September and I must say this is the best hotel I have ever stayed. We stayed in room 825 which is luxurious and well designed, hotel was so friendly and professional, we felt really taken care of. Big thanks to Mr Ninh for upgrading us, Ms Thom Truong , Thao at the restaurant, Ma Van Ha bellman, Ms Vanessa Huyen recetion, Ms Ly sales Team. We highly appreciated your help and will come back next time for sure. Btw the food at the Chic restaurant as well as breakfast was very delicious.

Nice hotel with good food and service

Customer review rating 4.0/5

Bm Couples - Confirmed reviews ALL

Enjoyed my stay here overall. The design of the hotel is a bit tacky, so it has to fit you. Good points are the central location (though that also brings a lot of outside noise into the rooms), the service, food and facilities. All the staff are really trying hard, are very friendly and eager to help, so this is a big plus. Both the restaurants/bars on the top floor are very good. Breakfast is very extensive and good, lot's of choices. Dinner was nice too and afternoon tea was great. If lucky with the weather, the view at the outside area is amazing, though this also means tons of people posing for pictures. Facilities wise, the gym is quite good for a hotel gym, with a few different machines and weights and the pool is quite unique. While I personally think the water is a bit too cold (though it is supposedly heated?), the design is very nice. There are plenty of daybeds on two floors and it is really nicely done. Lot's of positives about this hotel and if you also like this style, it is a great place to be. Things that could be better are the temperature of the pool and the noise insulation. While the hotel has a certain style, the materials used are, in my eyes, a bit cheap and there is definitely an issue with noise, both from the hallways and other rooms and especially from the (much to overdeveloped) town of Sapa. If sensitive to noise, bring earplugs.

Dear Mr. Bart M., Firstly, we would like to thank you for being an Accor Platinum member. We are honored to welcome you to our Hôtel de la Coupole - MGallery Sapa. All the compliments you gave for the location and design of the hotel, the breakfast and delicious foods at Chic restaurant, the facilities at the gyms or all services from our friendly and dedicated staff make us feel very happy and emotional. We sincerely apologize for the inconvenience related to the room insulation as well as the water temperature of our swimming pool. Currently, the heating system warm up the water to 29 degrees which is the safest and most comfortable temperature for swimmers. We have also implemented some solutions to increase the soundproofing of the room, but as you have shared, it is not really effective. Our Chief Engineering will continue to check and test new methods in the near future to fix the issue. Thank you once again for sharing your experience. We will try our best to make your next trip even more comfortable and perfect. Sincerely, Luong Thu Trang Guest Experience Manager

Great experience making the most of only 1 night visit

TripAdvisor rating 5.0/5

vincentlI5585DC Couples - TripAdvisor review

Fantastic hotel with a character! Really enjoyed the hospitality of two employees: Mr. Su who organized a fabulous Trecking tour for us and Ms. Pay of the reception staff. Next time I’ll come back l, I look forward to their expertise and kindness.

Dear Mr. Vincent, Thank you so much for taking the time to send us such a nice review after recent visit. We took pride in our level of service and it is important to us that our guest left feeling they had a great experience. I shared your compliment to Mr. Su and Ms. Pay in Front Office department and it will certainly be an encouragement and a boost of strength to our team. Next time, please stay with us longer so we can together with you create more memorable moment. Hope to see you soon here! Sincerely, Luong Thu Trang Guest Experience Manager

Excellent services

Customer review rating 5.0/5

Y. C. H. ,. P. Couples - Confirmed reviews ALL

April Loan , Front Office Manager was exceptional in providing services beyond her call of duty . It was our 48th Wedding Anniversary and we had dinner at the restaurant, she arranged her team to present a bouquet of flowers to my wife . She also arranged a sweet display of flowers in our room . Mr Hieu from the restaurant was very professional and personal in executing his duties for the two nights that we dined there . The chef did our T-bone steak to perfection. The two masseuse from the Soa did an excellent massage for us both and I can tell you that it is not easy to please my wife . I am a frequent traveler so I know a good service when I experience one .

Dear Mr. Chai Huat Y., Thank you very much for your wonderful comments about our Hotel de la Coupole, Mgallery Sapa. It made our day and pulled a happy smile on all our faces. It is interesting to know that we have satisfied "difficult" guests like you and your wife. It is a pleasure to receive compliments on our hotel services and staff. I totally agree with you - Loan is truly a gem we have on our team. And it is not surprising that Mr. Hieu at Chic restaurant has supported you in a very professional way because he is really passionate about everything he does. We are delighted that your 48th Wedding Anniversary at our hotel was so comfortable and memorable. Mgallery team look forward to seeing you come back here soon for another magnificent experience. Sincerely, Luong Thu Trang Guest Experience Manager

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Other web-users rate our hotel

  • 98 reviews 9.8/10 Location
  • 149 reviews 8/10 Room
  • 268 reviews 8.4/10 Service
  • 129 reviews 9.1/10 Vibe
  • 112 reviews 8.8/10 Amenities
  • 60 reviews 8.7/10 Breakfast
  • 40 reviews 8/10 Cleanliness
  • 36 reviews 5.3/10 Comfort

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