Hôtel de la Coupole - MGallery 5 stars

The staffs were extremely friendly and helpful. Gifts from the hotel on Women’s day occasion were very nice and thoughtful.

We thoroughly enjoyed our 2-night stay. Excellent service, beautiful design, good food. The water in the Grand Basin on the 7th floor is a little bit too cold, so we couldn't swim for as long as we would like to.

The staff The hotel The service ALL IS AMAZING ❤️

So satisfied

Dear Mr. Joncas, I enjoyed this stay so much, this is my second visit your hotel. The services, staffs, food quality, hotel decorations...everything is perfect. I would like to send a special thanks to Mr. Tu AFOM who helped me to book my room and his team prepared for my smooth check in. I also want to say thank you for the F/B team who made my excellent dinner on 26 February, and so fresh breakfast on 27 February morning. They are excellent, take care every details when I need and even more people can read the guests need. I already fall in love with your hotel and this place, I will come back for sure Best regards, M. H.

The first impression of the hotel is generally very good, however, there are some problems. The communal areas of the hotel were very cold, especially the restaurant. We ate in the restaurant one night and whilst the food was good, the room was too cold to have an enjoyable evening. Also, we were the only ones eating there that night, which meant there was no atmosphere at all. We were given an upgraded room (thank you) and decided to pay for a further upgrade to a suite. This was very nice but again there were a few things wrong. In the toilet by the front door, there was no towel, or anywhere to hang a towel. Also the shower would not maintain a constant temperature and the bedside light was faulty (difficult to fold into the off position).

Firstly, i has just written a 5 star review and posted some pics on Trip advisor for your hotel. And I would love to send my compliment to Ms Han and her FO team to arrange the best for our trip in Sapa. So this stay in your hotel we satisfied but not really perfect and didn’t reach our expectations that Luxury hotel would to have. Inside hotel so cool, I don’t know why the reason hotel turn off almost heater. Service mind of almost staffs that I didn’t see from them and also the recognition of Diamond member ( highest status of ALL loyalty program ) weren’t done by all staffs. Some basic beverages should be provided in Breakfast.

The design was amazing. The location of the hotel is also convenient. but the staff are unprofessional. they doesn't have good English skill enough except the reception. At the restaurant, spa, maid, room service. They need to be training more.

The hotel architecture and design is amazing, the location is central and easy to get around from. However, the staff service was below expectations for a 5-star hotel. The overall hotel was very cold, you could see guests walking around in their parkas throughout the hotel, even during breakfast in the restaurant. The heated pool was still too cold for anyone to use. Overall, the hotel does not deliver an exceptional experience as it claims.

We stayed 2 nights here and our experience was amazing. Breakfast buffet was so so delicious and so much variety.we got a little bit hiccup with the room after first night but as soon as we raised the concerns, staffs and manager was immediately responsive and changed the room for us. We were so happy. The location is second to none.the sapa train station is underneath the hotel

Hotel is lovely. Design is amazing. Room was beautiful. Bar was pretty good. A pretty good experience made better by the constantly changing weather. Loved the balcony from where we had a lovely view of town and valley.

My family had wonderful holidays here. I am very impressed by the hotel's beautiful décor. Cozy and romantic rooms. Chic restaurant and bar are splendid with enthusiastic, friendly staff. The hotel has the best indoor heated swimming pool compared to what I've ever experienced. We had a great Valentine's Day dinner at Chic restaurant with The Journey of Love menu including seafood tower (named Captivation), Waguy grade 9 beef rib eye with foie gras and red wine sauce (named Commitment) and a complimentary glass of white wine; Desserts named Compleleness with marou chocolate, cheese cake, fresh berries and vanillacream. I will definitely stay here whenever I have the opportunity to Sapa, Lao Cai, Vietnam.

I have stayed at Deluxe room was designed impressive with beautiful view. The restaurant is beautiful and good tasting. Swimming pool also amazing.

I and my husband are extremely statisfied with the service of Hôtel de la Coupole - MGallery. Staffs are really friendly and supportive. They gave me some advices to have a great and unforgettable trip in Sapa.

Our family of seven had a grand vacation experience at the hotel. We arrived with warm greetings and welcomed with hot towels and cups of hot chocolate. Check-in was very smooth and easy by a warm and fluent receptionist. The rooms were picturesque and very comfortable. My sister and brother were given complimentary birthday treats, and they were sprawled on the beds in their room accompanied by a delicious birthday cake. The Absinthe bar was extremely cozy—despite the cold weather—with all its plush sofa seats and very welcoming bartender who gave us extra snacks for our drinks. The locally made plum wine was sweet and tasty! Chic restaurant for our breakfast was extremely grand, with a wide array of dishes and a very approachable waitress who asks us intermittently what we need. Our pool experience at Le Grand Bassin was extremely great and comfortable, with the warm interior of the room and heated pool that we had all for ourselves at that time. Checking out of the hotel was great as well, as we had a little chat with the warm and friendly receptionist Ms. Giang while she guided us to Sapa station at the side of the hotel for our trip to Mt. Fansipan. All in all, our Hotel de la Coupole experience was perfect and extremely exceptional. We are sure to recommend the hotel to our friends back home. We are absolutely going to come back to Sapa and stay here again!