Hôtel de la Coupole - MGallery 5 stars

The hotel is luxuriously designed according to the traditional indochinese style of the french colonial; the restaurant has good food, but the menu is few dishes.

The hotel is fantastic and all the employees were so caring. Special thanks to Mai, May, Huong and Son at the restaurant, the therapists at the Spa and the employee at the swimming pool (I can’t remember his name) for making our stay so special. The food was outstanding, the afternoon tea was delicious. The only negative point of our stay was the fire alarm that went off at 6 am on our last day and the noise in the corridor caused by the filming crew. And the fact that we couldn’t use the swimming pool on our last day because of the filming crew as well. You should prioritize guests comfort and wellbeing.

The hotel is very well located in the city of Sapa. The hotel staff is nice and the facilities are very good. As a vegetarian, I had a lot of choices during breakfast which was quite good. We had a dinner buffet of Friday night when we arrived and that was a bit disappointed since the food was a bit cold and no too many vegetarian options. However, the staff in the restaurant was very nice and even proposed to customized some dishes for us. Overall, it was a good experience and I would highly recommend it.

Great experiences. Very warm welcome service from staff. Very good location There’s one problem which there are lots of undefinable cab/taxi outside the hotel and we got charged very high price from them when we use their service but the porters didn’t even notify us about that. Only trust Mai Linh taxi company. Highly recommended to use only them at the hotel

JP is the best GM I have seen, he very friendly with his staff , he did a perfect way to treat the customer, my family so happy to be here! Big recommend ! Maria

I long waited to stay in La Coupole hotel and finally made it after Covid. Hotel is splendid, service standards 5* even with Covid adaptations due to much less guests than usual. Staff arranged cake and card for my son ‘s birthday which we highly appreciated. One small remark on the magnificient pool, way to chilly to be enjoyable . We expected a real warm pool and even a jaccuzzi to relax from the fresh weather of the mountains. That is the only thing missing to make our stay outstanding ! We love it anyways

I would rate 101 out of 100 . This hotel, from the staff to the facility itself. AMAZING and SPECTACULAR.

My family and I decided to stay at M Gallery Sapa because we want to know more about Bill Bensley. The hotel is nice, staff are well trained, set diners are delicious, breakfast buffet is quite various, afternoon tea set is wonderful... overall I think the hotel is 5 star standard. However, something you can not control and makes your hotel is not well as it should be is: 1. Sapa is developed so quickly so the town is noisy even at night. Our room are on 7th floor. We heard the noise from outside and the smell of the barbecue smoke of street food is everywhere when we were at the balcony in the morning. I guessed it was worst if someone should stay at low level. 2. Another bad thing is the quality of hotel guess. They made noise and took food without paying attention to the people around them.... I am sure that Bill would be disappointed if he is here. The harmony is like in the train station than at 5 star hotel.

It was an excellent stay with good services.

I stayed with my family for three nights. We were instantly impressed by the service and facilities. Staff were incredibly welcoming and helpful at all times.

It was great for my trip. It was my 2nd trip and the service and hotel was outstanding. Speical thanks to Ms. Pay front desk , She helped me a lot and i really enjoyed my stay there. Great location servics and value as well. I strongly recommend this hotel to all.

Terriable

Well, as mentioned above, rather than staff, services and location, the hotel are doing great. But I have one issue with the hotel though. As due to coronavirus at the moment, the hotel was really quite at the time we are staying. We still a little bit afraid of the virus outbreak but still we decide to go as we have wedding photo shoots in Sapa. As we arrived, we ask staff that we will take some wedding photos in the hotel and the staff let us know there is a fee for that. we first think, a small fee for photo shoot is okay but they said they will charged us nearly $500 for it and we a bit freak out and we tried to negotiate for lower their prices as the hotel is quite and there a few guests in the hotel and we was staying in the most expensive room though. So what I think is that, the hotel should be flexible on photo shoots and give a guests who staying in the hotel for a better deal.

Apart from a very poor dinner service first night, everything was superb. It’s an amazing hotel !

The hotel was very quite and not all the restaurants and coffee shop were operating due to the coronavirus issue which we understand so our experience was probably different due to the circumstances. The room and facilities were very good, the staff were very friendly and helpful if a little lacking in experience. Due to the very few guests the hotel lacked atmospheres but these are unusual times. Couldn’t get the Accor benefits despite being a member as I didn't make th3 booking myself although I did in Hanoi at the Metropole under the same circumstances. I find this very disappointing as I was still payin.