Boutique hotels with personality for a remarkable travel experience
With an air of nostalgia of the French Indochine era, Hotel de la Coupole fuses high-fashion glamour with colourful, hill tribe style. Featuring 249 luxurious rooms and suites, signature restaurants and rooftop bar, a peaceful wellbeing spa, and banquet venues for bespoke destination meetings and events. Hotel de la Coupole is an ideal hideaway for romantic breaks, family vacations, and inspiring events.
Time to discover Sapa beyond our 5-star hotel? Embark on our signature M Moment experience to Fansipan Mountain, with VIP cable car access to the summit and a bespoke cocktail. Or head into the village: the French-built Stone Church, just a 6-minute stroll, is home to regular cultural activities, while the Night Market, 20 minutes away, is the perfect place to browse handmade local crafts. You can also take a guided hike through the terraced rice paddies for rejuvenating mountain air and panoramic views.
Our facilities are built to provide the best possible service to all our guests - if you're looking for something relaxing, take a dip in our indoor heated pool, pay a visit to the sauna, or treat yourself to a massage.
"Welcome to an enchanting mix of haute couture and hill tribe style at Hotel de la Coupole where we bring you a nostalgia of the French Indochine era. Immerse in an authentic Vietnamese experience punctuated.
Hotel Management
Hotel extras
The only 5-star international hotel in Sapa
Direct access to Fansipan cable car station
Shopping mall located on the 2nd & 3rd floor of building
Unique selection of bars and restaurants
249 uniquely decorated rooms with authentic experience
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
CLASSIC ROOM, 1 King Size Bed
, Room 2 :
CLASSIC ROOM, 2 Single Size Beds
Room
CLASSIC ROOM, 1 King Size Bed
Photo out of - CLASSIC ROOM, 1 King Size Bed
Painted in a bold French mustard hue evoking the Indochine era, this stylish hotel room in Sapa features a king-sized bed and a private balcony. A dream-like escape for couples or solo travellers, suited to up to three guests.
This characterful, Indochine-inspired Sapa hotel room features a private balcony. Set on the 5th or 6th floor with two single beds – an easy fit for friends or family sharing, up to three guests.
This couture-inspired hotel room with a balcony in Sapa is a spacious, refined base for conference or wedding guests alike. Unwind with modern comforts including a 43-inch LCD TV, mini bar and rain shower.
With twin beds and the option of an extra adult or child bed, this Sapa hotel room is an elegant retreat for business, leisure or family stays. Enjoy a restorative drink on the balcony, and rejuvenate in the stylish bathroom with a rain shower.
A sanctuary for a couple's escape or solo pause, these king rooms in our Sapa luxury hotel feature striking jade-green walls echoing the hills and valleys outside. An open-plan marble bathroom pairs a soaking bathtub with a walk-in rainfall shower.
These spacious Sapa hotel rooms on the 8th and 9th floors are ideal for families up to 4, with twin beds and the option to add extra beds or a crib. In warm mustard tones with a walk-in shower and bathtub, plus a balcony.
This Sapa hotel suite features a separate bedroom and sitting room in plush velvet and deep, dramatic hues. In the opulent bathroom, his-and-hers sinks flank a rainfall shower and oversized tub. Perfect for a romantic getaway or a milestone celebration.
Deep rose-wine hues wrap this expansive king suite in our Sapa hotel, and an oversized tub sits beneath large windows. Rainfall and walk-in showers complete the bathroom. Choose a balcony or corner suite as your indulgent sanctuary.
The most impressive feature of Sapa Market is its unique brocade products
in vibrant colours, and subtle patterns of the H'Mong, Dao Do, and Giay.
Bac Ha Market
Tourist attraction
Access:
10 km / 6.2 mi22 hrs
30 min walk / 1 hrs
10 min drive
Shuttle
Additional charge
Details
Bac Ha is a remoted district of Lao Cai province. Bac Ha market takes
place every Sunday and is famous for its originality and authenticity that the
traders still preserve.
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Lao Chai Village
Valley
Access:
600 m / 0.4 mi4 hrs
40 min walk / 1 hrs
10 min drive
Shuttle
Additional charge
Details
Here you will savour the fresh air, view terrace fields, water streams, and
an opportunity to immerse to some of the H'mong's families, three large
villages with over 100 families of the Black H'mong ethnic.
Ta Van Village
Valley
Access:
1 km / 0.6 mi1 hrs
30 min walk / 50 min drive
Shuttle
Additional charge
Details
The road leads to Ta Van village is small and narrow. Along two sides are
fertile terraced fields which are adorned by corn and rice. When visitors
come to Ta Van village, they will be amazed of the simplicity of the local's
abode.
Fansipan Mountain
Mountain
Access:
1.4 km / 8.6 mi3 hrs
40 min walk / 40 min drive
Shuttle
Additional charge
Shuttle scheduled
Details
Fansipan Cable Car station is a modern three-wire cable, the first in Asia. It has been awarded by the Guinness Book of World records as the world's
longest three-wire cable car.
Ham Rong Mountain
Mountain
Access:
3 km / 0.5 mi5 min walk / 18 min drive
Ta Phin Village
Valley
Access:
17 km / 10.563 mi1 hrs
30 min walk / 40 min drive
Page out of
Sun Plaza Shopping Center
Shopping centre/mall
Access:
100 m / 100 mi1 min walk / 1 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
249 rooms
2 rooms for people with reduced mobility
36 connecting rooms
249 non-smoking rooms
9 floors
Languages spoken at the hotel
English
French
Vietnamese
Reduced mobility Facilities
100% Non Smoking Property
Laundry / Valet Services
Dry cleaning / Ironing
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Air conditioning
Safe deposit box at reception
Safe deposit box at reception
Check In & Check-out facilities
Express check-in
Express check-out
Late Checkout
Concierge
Concierge
Porter
Porter
Currency exchange
Currency exchange
Catering
2 Restaurants
One Bar
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Room service
Business
4 Meeting rooms
Business Center
Self service business center
Business center with support staff
Business center is wheelchair accessible
Family
Babysitting on request
Babysitting on request
Services for children
Children''s Club for 3 to 6 years
Well-being
Le Grand Bassin
Covered
On site
Athleticum
On site
On site
Indoor parking
Private
Parking for a month
Parking for a week
Services & equipment
Valet parking
Security
Well-lit parking
Accessibility
Elevators
Page 1 out of 1, Restaurant 1 :
CHIC
, Restaurant 2 :
CACAO
CHIC
Photo out of - CHIC
An haute couture-inspired French restaurant where customers can dine in a grand yet intimate setting, with refined French dishes infused with local ingredients and a carefully-curated wine list.
An haute couture-inspired French restaurant where customers can dine in a grand yet intimate setting, with refined French dishes infused with local ingredients and a carefully-curated wine list.
CACAO
Photo out of - CACAO
A French style bakery featuring master crafted Marou chocolates, freshest bakeries, pastries, and macarons perfectly blended with Cacao's signature hot chocolate drink.
A French style bakery featuring master crafted Marou chocolates, freshest bakeries, pastries, and macarons perfectly blended with Cacao's signature hot chocolate drink.
ABSINTHE
Photo out of - ABSINTHE
A rooftop bar and lounge featuring a combination of wine, cocktails and tapas. With an external fireplace for guests to enjoy the mountain range, Absinthe is where effortless luxury and natural surrounding meet to create a unique sense of place.
A rooftop bar and lounge featuring a combination of wine, cocktails and tapas. With an external fireplace for guests to enjoy the mountain range, Absinthe is where effortless luxury and natural surrounding meet to create a unique sense of place.
2 breakfasts
Photo out of - Breakfast
Savour a breakfast buffet in Sapa with Continental and American options, plus signature pastries where French artistry meets homegrown spices. Or immerse yourself in traditional local options like the famed Bac Ha noodles with their distinctive pink hue.
Buffet
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Japanese
Hot Breakfast
Cold breakfast
Restaurant
Chic
Room service
A leisurely breakfast in the tranquil privacy of your room or suite, overlooking Sapa’s verdant, mist-clad hills. Choose from Continental, English and American dishes, paired with signature pastries and freshly brewed specialty coffee.
Restaurant
In-room
Savour a breakfast buffet in Sapa with Continental and American options, plus signature pastries where French artistry meets homegrown spices. Or immerse yourself in traditional local options like the famed Bac Ha noodles with their distinctive pink hue.
Pool
Photo out of - Pool
Le Grand Bassin must be seen to be believed. With emerald green marble columns, bronze statues and pink chandeliers over the vast swimming pool, Le Grand Bassin on 7th floor provides the ultimate indulgent swimming experience.
Le Grand Bassin
Le Grand Bassin provides the ultimate indulgent swimming experience. The luxury indoor pool is flanked on each side by floor to ceiling windows with with spectacular views across the Sapa valley.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Indoor pool
Heated Pool
Natural water
At your disposal
Children Pool
Shower
Lifeguard
Infirmary
Access & Security
Doctor
Lifeguard
Loan wheelchairs
Pool areas wheelchair accessible
Ramp access
Staff trained in first aid
Le Grand Bassin must be seen to be believed. With emerald green marble columns, bronze statues and pink chandeliers over the vast swimming pool, Le Grand Bassin on 7th floor provides the ultimate indulgent swimming experience.
Fitness center
Photo out of - Fitness center
Our fitness centre, Athleticum, is equipped with everything you will need to continue your fitness regime while away from home. The French haute couture theme continues here, with a stiking deep blue décor and refined period features.
Athleticum
Our fitness centre, Athleticum, is equipped with everything you will need to continue your fitness regime while away from home. The French haute couture theme continues here, with a stiking deep blue décor and refined period features.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Our fitness centre, Athleticum, is equipped with everything you will need to continue your fitness regime while away from home. The French haute couture theme continues here, with a stiking deep blue décor and refined period features.
Nuages Spa
Photo out of - Nuages Spa
Additional charge
Nuages Spa is located on the 7th floor and offers guests a range of treatments and services that blend the finest products and techniques with Traditional Red Dao wisdom.
Location
On site
Accessibility
Accessible service
Contact email
Click to copy the email address
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Access & security
Reduced mobility Facilities
Wheelchair access
Nuages Spa is located on the 7th floor and offers guests a range of treatments and services that blend the finest products and techniques with Traditional Red Dao wisdom.
Our Sapa luxury hotel wedding venues range from an Art Deco-inspired ballroom for grand celebrations to an atmospheric courtyard for intimate gatherings. Our planners manage every detail, with on-site dining, wellness and accommodation for your guests.
It was overall a very happy experience for us to stay in this hotel. Rooms and services were top notch. I would highly recommend staying in this hotel.
Dear Ms. Natalie,
Thank you for choosing Hotel de la Coupole for your stay in Sapa. We are truly delighted by your wonderful feedback! It brings us great joy to know that you had such a positive experience with us. Designed by the renowned Bill Bensley, the hotel is an enchanting mix of haute couture and hill tribe style, with a nostalgic nod to the French Indochine Era. We trust you had a memorable stay, and we would be honored to welcome you back in the future.
Warm regards,
Customer review rating 5.0/5
Vaughan W.
Couples
-
Confirmed reviews ALL
We had an amazing time at this hotel Gorgeous room view amazing location Very helpful staff and the most beautiful breakfast in a gorgeous location Would love to stay for longer next time
Dear Ms. Vaughan,
Thank you for your wonderful review and for choosing Hotel de la Coupole as your home in Sapa. We are truly delighted to know that your stay was such a memorable one and that you enjoyed both the beauty of the property and the hospitality of our team.
Designed by the renowned Bill Bensley, the hotel reflects a unique fusion of haute couture glamour and the rich cultural heritage of the northern hill tribes, all inspired by the charm of the French Indochine period.
Your kind words mean a great deal to us, and we hope to have the pleasure of welcoming you back for another unforgettable stay.
Warm regards,
Customer review rating 5.0/5
Ambica P.
Friends
-
Confirmed reviews ALL
The hotel was very beautiful and the ambience was great . The staff was also very helpful and friendly. The room was well maintained and clean .
Dear Ms. Ambica,
Thank you for choosing Hotel de la Coupole for your stay in Sapa. We are truly grateful for your generous feedback and are delighted to know that your experience with us was such a positive one. Designed by the renowned Bill Bensley, the hotel is a distinctive celebration of haute couture elegance intertwined with the vibrant artistry of the local hill tribes, inspired by the romance of the French Indochine era. We hope your time with us was filled with memorable moments, and it would be our sincere pleasure to welcome you back for another exceptional stay in the future.
Warmest regards,
Customer review rating 4.5/5
Revi D. R.
Friends
-
Confirmed reviews ALL
The only thing that i’m a bit sad is the limit of $100 for currency exchange. Failed to try the massage because it’s fully booked. But overall, had a great stay!
Customer review rating 4.5/5
Lucile E.
Solo
-
Confirmed reviews ALL
Perfect
Dear Ms. Natalie,
Thank you for choosing Hotel de la Coupole for your stay in Sapa. We are truly delighted by your wonderful feedback! It brings us great joy to know that you had such a positive experience with us. Designed by the renowned Bill Bensley, the hotel is an enchanting mix of haute couture and hill tribe style, with a nostalgic nod to the French Indochine Era. We trust you had a memorable stay, and we would be honored to welcome you back in the future.
Warm regards,
Customer review rating 5.0/5
Vaughan W.
Couples
-
Confirmed reviews ALL
We had an amazing time at this hotel Gorgeous room view amazing location Very helpful staff and the most beautiful breakfast in a gorgeous location Would love to stay for longer next time
Dear Ms. Vaughan,
Thank you for your wonderful review and for choosing Hotel de la Coupole as your home in Sapa. We are truly delighted to know that your stay was such a memorable one and that you enjoyed both the beauty of the property and the hospitality of our team.
Designed by the renowned Bill Bensley, the hotel reflects a unique fusion of haute couture glamour and the rich cultural heritage of the northern hill tribes, all inspired by the charm of the French Indochine period.
Your kind words mean a great deal to us, and we hope to have the pleasure of welcoming you back for another unforgettable stay.
Warm regards,
Customer review rating 5.0/5
Ambica P.
Friends
-
Confirmed reviews ALL
The hotel was very beautiful and the ambience was great . The staff was also very helpful and friendly. The room was well maintained and clean .
Dear Ms. Ambica,
Thank you for choosing Hotel de la Coupole for your stay in Sapa. We are truly grateful for your generous feedback and are delighted to know that your experience with us was such a positive one. Designed by the renowned Bill Bensley, the hotel is a distinctive celebration of haute couture elegance intertwined with the vibrant artistry of the local hill tribes, inspired by the romance of the French Indochine era. We hope your time with us was filled with memorable moments, and it would be our sincere pleasure to welcome you back for another exceptional stay in the future.
Warmest regards,
Customer review rating 4.5/5
Revi D. R.
Friends
-
Confirmed reviews ALL
The only thing that i’m a bit sad is the limit of $100 for currency exchange. Failed to try the massage because it’s fully booked. But overall, had a great stay!
Customer review rating 4.5/5
Lucile E.
Solo
-
Confirmed reviews ALL
Perfect
Customer review rating 5.0/5
Ching K. S.
Couples
-
Confirmed reviews ALL
Stepping into this hotel makes us feel so comfortable. The decor is awing while service is great. On the last night of our stay, we had a bottle of wine at the veranda of the bar to watch the views while dinner at The Chic was excellent....samples of Sapa local food set dinner. Will stay here again when next in Sa Pa.
Customer review rating 5.0/5
Jurie J. M. P.
Couples
-
Confirmed reviews ALL
Unbelievable
Dear Mr. Jurie,
Thank you for your wonderful review and for choosing Hotel de la Coupole as your home in Sapa. We are truly delighted to know that your stay was such a memorable one and that you enjoyed both the beauty of the property and the hospitality of our team.
Designed by the renowned Bill Bensley, the hotel reflects a unique fusion of haute couture glamour and the rich cultural heritage of the northern hill tribes, all inspired by the charm of the French Indochine period.
Your kind words mean a great deal to us, and we hope to have the pleasure of welcoming you back for another unforgettable stay.
Warm regards,
Customer review rating 5.0/5
Pamela M.
Couples
-
Confirmed reviews ALL
We absolutely loved our time in Sapa and was made even better by staying at this hotel. I had been recommended to stay by various colleagues and was not disappointed. Room was as described, great location to the start of the Vietnam Mountain Marathon race, breakfast and all other meals were delicious and staff were all very helpful. Can't recommend this hotel enough. Just do it.
Dear Ms. Pamela,
Thank you very much for your wonderful review and for choosing to stay with us on your first visit to Sa Pa. We are especially delighted to know that the recommendations from your colleagues lived up to your expectations and that our hotel made your time in Sa Pa even more enjoyable.
It is lovely to hear that you found your room as expected and our location convenient for the Vietnam Mountain Marathon. We are also thrilled that you enjoyed our breakfast and other dining experiences, and that our team was always there to assist you throughout your stay.
Your generous recommendation means a great deal to us. It was a pleasure to welcome you to Sa Pa, and we hope to have the opportunity to welcome you back for another memorable visit.
Warm regards,
Customer review rating 5.0/5
Wai H. Y.
Solo
-
Confirmed reviews ALL
Excellence
Dear Mr. Wai,
Thank you for staying with us at Hotel de la Coupole and for taking the time to share your lovely review. We are truly pleased to hear that your experience exceeded expectations and that you found our hotel to be both beautiful and comfortable.
With its distinctive design by Bill Bensley, Hotel de la Coupole offers a unique journey through the elegance of French Indochine and the vibrant traditions of Sapa’s hill tribes. We are delighted that this atmosphere helped make your visit special.
We would be honored to welcome you back again and create even more memorable moments for you in the future.
Warm regards,
Customer review rating 4.0/5
Abhay G.
Families
-
Confirmed reviews ALL
Good breakfast. Good connection to the train station. Great staff. Should add a few family rooms though. I had to book two rooms just for the two of us and our grown-up daughter.
Dear Valued Guest,
Thank you for your lovely feedback. We are delighted to know that you enjoyed our convenient location, distinctive design, breakfast, and the warm service from our team. We are also pleased that the connection to the train station made your journey more convenient.
We appreciate your suggestion regarding family rooms. We understand that having a suitable room configuration for families travelling with grown-up children would provide greater convenience, and we will certainly share your feedback with our team for consideration.
It was a pleasure having you with us, and we hope to welcome you and your family back to Sapa in the future.
Warm regards,
Customer review rating 4.0/5
Kang L. N.
Families
-
Confirmed reviews ALL
Hotel and rooms are spacious and comfortable, only thing which can be improved is the bathroom. as the handshower and rainshower have no partitions, water can be easily splashed to the main walkway area and causing water puddles to form there
Customer review rating 5.0/5
Hyeon H.
Couples
-
Confirmed reviews ALL
Very kind and organized
Dear Mr. Hyeon,
Thank you for choosing Hotel de la Coupole for your stay in Sapa. We are truly delighted by your kind words about our staff. Providing exceptional, attentive service is at the heart of what we do and knowing that our team made your stay special is incredibly rewarding. We'll be sure to share your feedback with the entire team. It will certainly brighten their day. We hope you had a memorable experience, and we would be honored to welcome you back in the future.
Warm regards,
Customer review rating 4.0/5
M. M. G.
Families
-
Confirmed reviews ALL
The service was good a shout out to Nhu who cleaned the rooms well and attended to our needs.
Reception was cold i told them i hvsr book 2 rooms under platium avcor but was goven 2 foc breakfast.pther accor hotels we stayed im hanoi gave us all 3 complementary breakfast. She even tol me ypu can get points and get a discount
That was not what i was expecting
Dear Valued Guest,
Thank you for taking the time to share your feedback. We are pleased to know that you found your stay comfortable and that you appreciated the service from our team, especially Nhu. We will be happy to share your kind recognition with her.
We are, however, sorry to hear about your experience at breakfast and the interaction with our team member. This is certainly not the level of attentive and welcoming service we aim to provide, and we will follow up with the team accordingly.
Regarding the breakfast benefit, we would also like to clarify that complimentary breakfast entitlement M. depend on the applicable ALL Platinum benefits and the conditions of the reservation. While other Accor hotels M. have extended additional complimentary breakfasts at their discretion, such arrangements can vary between properties and booking conditions. We regret if our team did not explain this clearly and warmly enough, which M. have caused disappointment.
Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a smoother and more enjoyable experience.
Warm regards,
Customer review rating 3.0/5
Hubert G.
Friends
-
Confirmed reviews ALL
The staff were very friendly, welcoming, and always smiling, although at times we felt they could have been more attentive to guests’ needs and expectations.
The food was delicious, both at dinner and breakfast, and the breakfast buffet offered a particularly good variety of options.
Unfortunately, several aspects of our stay did not meet the standards we would expect from a hotel of this level.
The cleanliness of the room was disappointing, particularly the toilet, where there were visible urine stains when we arrived.
The quality of the toiletries, especially the shower gel and shampoo, was also poor and left our skin and hair extremely dry. The water quality in Sapa certainly does not help, but better-quality products could help compensate for this.
The shower also seemed poorly maintained, with very weak water pressure due to a significant buildup of limescale on the showerhead.
We also found the rules around the swimming pool inconsistent. Guests using the pool are asked to change their slippers for hygiene reasons, which is perfectly understandable. However, people who simply come in to take photos are allowed to walk around wearing outdoor shoes. This makes the hygiene policy difficult to understand and feels unfair to guests who are asked to follow the rules.
The restaurant service also lacked coordination. We ordered a starter and a main course, but only after finishing our starter were we told that our main course was unavailable. After expressing our disappointment, the dish somehow became available a few minutes later, which left us rather confused.
Finally, after paying for dinner, we received a call in our room at around 9 p.m. informing us that the restaurant had forgotten to charge us for the wine. We were asked whether someone could come to our room so that we could sign the additional bill, even though we were already getting ready for bed. We felt this could have been handled more discreetly and professionally without disturbing guests late in the evening.
Overall, our stay was affected by an accumulation of issues involving cleanliness, maintenance, and service coordination. This is particularly unfortunate because the hotel itself is beautiful, the food is excellent, and the staff is genuinely friendly. With greater attention to detail and more consistent service, the experience could better reflect the standard expected from a hotel of this level.
Dear Valued Guest,
Thank you for taking the time to share such detailed and constructive feedback. We are pleased to know that you enjoyed the beauty of our hotel, our food, and the genuine friendliness of our Heartists.
At the same time, we are truly sorry that several details throughout your stay did not meet the standards you expected from a hotel of our level. The concerns you raised regarding room cleanliness, bathroom maintenance, toiletries, pool procedures, restaurant coordination, and the late follow-up regarding the additional wine charge are all areas where we should have been more attentive and consistent.
We particularly regret that these individual shortcomings accumulated and affected your overall impression of the stay. Your feedback has been shared with the relevant departments so that we can review these points carefully and strengthen our attention to detail, operational coordination, and guest communication.
Thank you again for your honest feedback. We sincerely hope to have the opportunity to welcome you back and provide the refined and seamless experience that our beautiful hotel and our Heartists strive to deliver.
Warm regards,
Customer review rating 3.5/5
Gisela T.
Families
-
Confirmed reviews ALL
Excellent location if you’re running VMM, and a very stylish hotel with comfortable, well-designed rooms. The staff were generally friendly and the food was good.
The main disappointment was the service in the bar and restaurant. The staff would really benefit from better hospitality training, particularly around how to interact with guests. Some of the mannerisms and behaviour came across as quite rude, even if this was not intended, and it didn’t match the standard you would expect from a hotel like this.
The food itself was enjoyable, but very overpriced for the portion sizes, which were surprisingly small.
Overall, a lovely hotel in a great location, particularly for VMM, but the restaurant and bar service needs improvement.
Dear Valued Guest,
Thank you for taking the time to share your detailed feedback. We are delighted to know that you enjoyed our excellent location for VMM, the hotel’s design, comfortable rooms, and food.
We are, however, sincerely sorry that your experience with the bar and restaurant service did not meet the standard you expected. We take your comments regarding our team’s manner and interactions seriously. Even when unintended, any behaviour that makes a guest feel uncomfortable or unwelcome is not in line with the warm and attentive hospitality we aim to provide.
Your feedback regarding portion sizes and perceived value is also duly noted and will be shared with our F&B team for further review. We will use your comments to strengthen our service training and consistency, particularly in guest interaction.
Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide a more polished and memorable experience.
Warm regards,
Customer review rating 4.5/5
Deanne J.
Couples
-
Confirmed reviews ALL
Loved the rooms and restaurant and excellent staff
Customer review rating 5.0/5
Suk S. L.
Friends
-
Confirmed reviews ALL
I had a pleasant stay and being assisted and well served by the helpful staff.
Dear Ms. Suk,
Thank you for choosing Hotel de la Coupole for your stay in Sapa. We are truly appreciative of your generous comments about our team. Creating thoughtful, attentive, and heartfelt experiences for our guests is at the core of our service culture, and knowing that our colleagues made a meaningful difference to your stay is immensely gratifying. Your kind words will certainly be shared with the entire team, as such recognition is the greatest motivation for us to continue delivering exceptional hospitality. We sincerely hope your time in Sapa was unforgettable, and it would be our absolute pleasure to welcome you back for another inspiring stay in the future.
Warmest regards,
Customer review rating 2.5/5
Hung W. C.
Couples
-
Confirmed reviews ALL
I was disappointed on the room ventilation which has been informed few times and yet the receptionist told us that it has been fixed. Such a 5 star hotel but the service didn’t perform as it. Besides that, the hotel receptionist do have our mobile no (WhatsApp) that can contact us or message us about the update but there’s no action at all. This should be improve with such a delicate service.
Dear Valued Guest,
Thank you for sharing your feedback with us. We are pleased to know that you appreciated our location.
However, we sincerely apologize for the inconvenience caused by the room ventilation issue and, especially, for the lack of proper follow-up from our team. We fully understand your disappointment, particularly as you had already informed us several times and were expecting a timely update through WhatsApp.
Your comments are well noted, and we will reinforce our communication and follow-up procedures to ensure that such matters are properly monitored and proactively communicated to our guests.
Thank you again for bringing this to our attention. We sincerely hope to have the opportunity to provide you with a much-improved experience in the future.
Warm regards,
Customer review rating 4.0/5
Kok W. C.
Couples
-
Confirmed reviews ALL
Warm hospitality by the team!
Customer review rating 4.0/5
Deepak R.
Couples
-
Confirmed reviews ALL
A centrally located property with all amenities inside. One suggestion though, the hotel can include room heaters to enhance the staying experience
Web-users rating
Other web-users rate our hotel
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1,177 reviews9.1/10Amenities
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24 reviews9.4/10Breakfast
22 reviews9.5/10Pool
9 reviews8.9/10Bar
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Frequently asked questions
Hotel de la Coupole Sapa - MGallery Collection is located at 1, Hoang Lien Street, Sapa District, Lao Cai Province, 33000 Sapa, Vietnam. We are just a 1-minute walk from Sun Plaza Shopping Center and a 4-minute walk from Sapa Stone Church. For transportation, the Sapa Bus Station is 1 km away, while the Lao Cai Railway Station is 60 km from the hotel, with shuttle services available for an additional fee.
Hotel de la Coupole Sapa - MGallery Collection offers a variety of elegant accommodations including:
Classic Room (1 King or 2 Single beds)
Superior Room (1 King or 2 Single beds)
Deluxe Room (1 King or 2 Single beds)
Deluxe Suite, Executive Suite, and Presidential Suite (all with 1 King bed)
We also provide 36 connecting rooms for families and various view options such as City, Mountain, or Panorama views.
At Hotel de la Coupole Sapa - MGallery Collection, we provide a range of premium services including:
Free Wi-Fi and indoor parking
Breakfast buffet and 24/7 room service
Le Grand Bassin indoor heated pool, Nuages Spa, and Athleticum fitness center
Chic restaurant, Cacao bakery, and Absinthe rooftop bar
Concierge, laundry services, and four meeting rooms
Shuttle services and babysitting are available for an additional fee.
Hotel de la Coupole Sapa - MGallery Collection offers diverse dining experiences:
Chic: French cuisine, open daily from 06:00 AM to 10:00 PM
Cacao: French-style bakery and cafe, open daily from 10:00 AM to 06:00 PM
Absinthe: Rooftop bar and lounge, open daily from 11:00 AM to 11:00 PM
We also offer a daily breakfast buffet from 06:00 AM to 10:00 AM, room service, and menus for children, vegetarians, and those with dietary restrictions.
At Hotel de la Coupole Sapa - MGallery Collection, check-in is from 02:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Hotel de la Coupole Sapa - MGallery Collection regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Hotel de la Coupole Sapa - MGallery Collection using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Hotel de la Coupole Sapa - MGallery Collection features four meeting rooms, with the largest room covering 435 m² and a maximum seating capacity of 450. We also provide a business center with support staff and high-speed Wi-Fi for your professional needs.
Hotel de la Coupole Sapa - MGallery Collection offers stunning indoor and outdoor wedding venues with a dedicated wedding coordinator to assist you. Our banquet facilities can accommodate up to 260 guests, while our largest meeting space has a capacity for up to 450 seats.
Hotel de la Coupole Sapa - MGallery Collection is a wheelchair accessible hotel featuring two rooms specifically designed for people with reduced mobility. Our facilities include:
Elevators and ramp access
Accessible bathrooms and pool areas
Loaner wheelchairs and staff trained in first aid
Yes, Hotel de la Coupole Sapa - MGallery Collection allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
You can easily explore several local attractions on foot from Hotel de la Coupole Sapa - MGallery Collection:
Sun Plaza Shopping Center: 1 minute walk
Sapa Stone Church: 4 minutes walk
Ham Rong Mountain: 5 minutes walk
Sapa Market: 20 minutes walk
Nuages Spa at Hotel de la Coupole Sapa - MGallery Collection offers treatments that blend Traditional Red Dao wisdom with modern techniques. Located on the 7th floor, our spa facilities include:
Sauna and massage services
Indoor heated pool (Le Grand Bassin)
Tea room, bathrobes, and slippers
Hotel de la Coupole Sapa - MGallery Collection features Absinthe, a rooftop bar and lounge offering panoramic views of the mountain range. It is open daily from 11:00 AM to 11:00 PM and includes an external fireplace for a unique atmosphere.
Hotel de la Coupole Sapa - MGallery Collection supports business travelers with high-speed Wi-Fi and a business center offering self-service or support staff. Our facilities include:
Four meeting rooms with a maximum capacity of 450 seats
Breakfast buffet starting at 06:00 AM
Rooms equipped with optical fiber and RJ 45 outlets
