Hôtel de la Coupole - MGallery 5 stars

Customer review rating (ALL Rating) 4.8/5 1,150 reviews

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Description

Hotel extras

  • The only 5-star international hotel in Sapa

  • Direct access to Fansipan cable car station

  • Shopping mall located on the 2nd & 3rd floor of building

  • Unique selection of bars and restaurants

  • 249 uniquely decorated rooms with authentic experience

Our accommodation(s)

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Hotel location

Hôtel de la Coupole - MGallery

1, Hoang Lien Street, Sapa District, Lao Cai Province
33000 SAPA
Vietnam

GPS:22.334686, 103.840433

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,150 reviews

TripAdvisor Rating  5.0/5  767 reviews

Certificate of excellence 2023

Singular + Inspiring

TripAdvisor rating 5.0/5

JPWNj Solo travel - TripAdvisor review

WOW what a stay… billed as “singular & inspiring” De La Coupole lived up to its reputation ….and then some. The Bill Bensley design captures yesteryear with aplomb. The outdoor atrium is truly jaw-dropping… lobby teases you what is to come. Enjoyed the extensive breakfast spread at Chic - with fabulous view. Excellent service from Ms Ngoc. Don’t miss a spa treatment at Nuages… Ms Mai did a great job. Christine in guest services was always on hand. My favorite part.. the one of a kind indoor swimming pool… see for yourself. Congratulations GM Peter!

Dear Mr. JPWNj, On behalf of our General Manager, Peter, thank you so much for your wonderful review! We're thrilled to hear that your stay at Hotel De la Coupole - MGallery was truly "singular and inspiring" and exceeded your expectations. We're delighted to hear that the vision of Bill Bensley, transported you to a bygone era. Our outdoor atrium is indeed a showstopper, and we're glad that you were impressed by the grandeur of the lobby as well as our one-of-a-kind indoor swimming pool. Your praise for our breakfast spread at Chic and the rejuvenation treatment at Nuages Spa is music to our ears. The excellent service from Ngoc and Mo is a testament to their dedication to providing exceptional, pampered guest experiences. Even more, we’re happy to hear that Christine, the assistant to Peter, was always available to assist you with any needs or questions you may have had. Our team's dedication to providing exceptional service is what sets us apart from other hotels. So, again, Peter and we couldn’t be grateful for your feedback enough. It serves as an inspiration for us to continue striving for excellence. And we look forward to welcoming you back to Hotel De la Coupole - MGallery soon! Warm regards, Yuna Nguyen Bao Ngoc - Guest Experience Manager

Incredible hotel in the middle of town

Customer review rating 5.0/5

Philippa Solo - Confirmed reviews ALL

Staying here is an experience. Part of the Bill Bensley collection, the attention to detail is every corner of the hotel is beautiful with carefully sourced and arranged decoration, paying homage to 1920/30s colonial Sapa. My room was well presented with a view of the mountains from my balcony. The bed was very comfortable. Breakfast was good with a decent selection for a vegetarian. I also had dinner twice and the standard was high. I would recommend enjoying a drink at the bar for sunset. Perhaps the highlight is using the swimming pool, perhaps the most impressive room of the hotel.

Undusted gems glitter at this boutique hotel.

TripAdvisor rating 5.0/5

CheongKamHoe TripAdvisor review

An artsy-fartsy hotel with so much vibe and sincere hospitality. Staying 2 nights at the hotel only to find it as a gem the second after a long journey. Ms. Vanessa was gracious to check us in. The room was well appointed, great beds, beautiful layout and a balcony overlooking the city. Breakfast at Chic was definitely a great fare not to be missed. I have had the best Pho here along with other western fare. The extensive spread was more than enough to feed any hunger pangs. Special mention to Si, May , Giang, Kien. All staff were attentive though. The GM, Mr Peter Neto was the most hand-on, approachable GM of all tine. We even had a good chat over coffee. Absinthe Bar which is on Level 10 is another Instagrammable spot. It is the perfect place for a drink or two. The al fresco seating elevated the whole experience. Special mention to Ms Chi and Minh and Tru for preparing my canapes and beverages of sorts. My mate and I had also availed at Chic for dinner. The bread basket was scrumptious as well as my Iberico pork rib being a sinful indulgence. The GM had engaged the staff with huge empowerment. We had two complimentary coffee for the dinner. Ms Halley from the concierge team was another gem who had arranged my bus tickets back to Hanoi and tickets to Fansipan. She even texted to make sure everything was okay on her day off. This is genuine Vietnam hospitality. All staff from rank and file to higher management wore genuine smiles. The indoor pool has the best designs and stories are everywhere in the hotel if you notice. Last but not least, my review is incomplete without mentioning Ms Grace, the assistant front office manager who had been very engaging, extremely friendly and helpful. Sadly, I could not list every staff and I can't thank all of them enough for making my first stay here to be a memorable one. Again, my immense gratification goes to Mr Peter Neto, The Gm who helms a great team of staff. Xin cam on. I have no hesitation to stay here should I come to Sapa, Vietnam again.

Excellent Artistic Boutique Hotel with great dining options. Led by a proactive GM.

TripAdvisor rating 5.0/5

RoysonEmmanuelKwan Friends getaway - TripAdvisor review

Stayed in this property from 11-13th May with a fellow Accor Platinum member. The stay has been perfect with a fantastic culinary experience. Special mention must go to 1. Ms Grace-Asst Front Office Manager 2. Denh(Chic) 3. Trang(Chic) 4. Si (Chic) 5. May (Chic) 6. Mai(Chic) 7. Kien(Chic) 8. Huyen (Vanessa, Front Office) I was pleasantly surprised to see the GM, Peter Neto interacting with guests during breakfast. It’s a refreshing change to see GMs being so proactively involved in operations. Despite not having a Lounge, we were offered a set of Canapés in the evening at Absinthe, and were invited be part of the Cocktail and Mocktail tasting that the property was launching. The Bar Manager had gone of her way to offer such an experience to us out of kindness. Great to see staff being empowered to make decisions in the name of providing customer service. Peter has also kindly offered a waiver of corkage charge for a bottle of wine and 2 lattes while dining at Chic and Absinthe for my birthday. Great hospitality all round. Will definitely return soon!

Good location average food and services

Customer review rating 2.0/5

Nimish Couples - Confirmed reviews ALL

It has good location, beautiful property but the food services are average and who keeps a price list for even the complimentary footwear provided by the hotel.

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