Hôtel de la Coupole - MGallery 5 stars

I stayed in the deluxe suite, the experience was magnificent, every aspects was top-notch and I couldn’t be happier!

We stayed in Sapa for 3 nights, had great time, the hotel is really des Artes!

Good.

It was great to stay at Hotel de la Coupole in my trip to Sapa. Amazing decoration, friendly staffs, good breakfast and location. I felt so so impress with the design in every little corner at Hotel de la Coupole. However, please consider to change the window as it was very noisy from outside at night. Moreover, many outside guests came to take photos on the 10th floor and it was super noisy and crowded. I think the hotel should not let outside guests to come in or limit the time they visit to 15-20 mins only.

Hotel decor is very impressive- inter decor is beautiful! Staff is excellent service manner- food is delicious!

We are very impressed by your hotel's design. All staffs are also well trained. Room service is great. They come to clean our room twice a day. We are totally happy with the service here.

The Hotel itself is incredibly beatiful, one of the best I've ever visited.The whole building looks fabulous, the swimming pool it's really spectacular and also the SPA. Generally the services are also really good, breakfast really good, we have also tried your restaurant in the evening, with 2 set menus the first evening and with some dessert the second one. I must say that the food was ok, but we found it a bit overpriced, however generally satisfied. On the communication side I think you might need to improve, especially at the beginning when I wanted to book my rooms, I had to ask several times the same questions to your team and even remind them to give me feedbacks as I wanted to book my room and also understand what kind of service your company could provide in terms of outdoor activities, both on Booking.com and also through your direct email. Sorry to say that, but at one point we thought to maybe choose another Hotel, though I must say we are glad we didn't. Also during our stay, we have asked a couple of times to have the room cleaned or to have some other rooms services and we had to remind that again to the staff at the front desk, I think that can be improved also, but a tiny detail. In general we are very happy to have experienced your Hotel, one particular note to your concierge who has been really supportive from the moment we set foot in Hanoi, to the moment we got back to the airport, with really great care and pro-activeness. Best Regards Rudi F.

My mother and I had an overall pleasant experience at Hôtel de la Coupole. We loved the food at breakfast and we had plenty of Instagramable photos there. However, we couldn’t get over the sewage smell coming from the drain in the shower room. It was pretty strong smell and sometimes it dwarfed into the bedroom, causing us to feel a bit nauseating at times.

Thank you to everyone at Front Office for their unforgettable effort. To Tu, Alice, Pay, Giang, Trong, Chinh, Nam, Hien, Dai and rest of FO team, you're the real MVPs.

We loved the pure beauty of the hotel, a few things about our stay could have been improved. Upon arrival we were told our room was upgraded, however, we were led to a yellow room, when we had booked and paid for a green room. When we pointed out the error, we were brought to the room we booked, but there was no 'upgrade' from what we had paid for. We ordered room service breakfast one morning, and it had arrived cold (cold eggs, cold coffee, cold bacon etc.). Otherwise, our stay was lovely.

Thanh you Mr. Thanh Tú- AFOM and his Front office team for the best preparations. We had a great time, enjoyed so much your services as usual. Will come back soon for sure.

Supporting staff at the swimming pool was wonderful. My kid had an injury inside the swimming pool but supporting staff helped us take a car to hospital right away when the incident happened. Thank you

so much beautiful details on the hotel, we were impressive almost time we spent. Good food, nice room service and staffs, but sometime there was smell in our floor like bad egg! pretty anoying, but ok, we'll comeback

The decoration is so beautiful. Very nice and friendly staff. I will come back again in my next trip

Very beautiful design with unique concept Warm hospitality from well trained stafff