Dear Mr Mohd Razif Bin s., Thank you for being a Loyalty member of AccorHotels and choosing Hotel de la Coupole for your Sapa trip. Each room type in the hotel have different colors and contain the ideas of our architect. We are happy to know that you had a chance of experiencing our Classic room as well as the Suite and feel happy with both of them. We greatly appreciate your eco-friendly spirit. Accor Group in general and Mgallery Sapa in particular are implementing many initiatives to replace the single use plastic items and ideas to protect the environment. In our guestrooms, we hang the tags with the content of "We will only change your towels if you put them in the shower or bath" or "Your bed linen is not changed daily, unless you ask for it", etc. in the sink area so that the customers can easily see it. We hope to be able to make a small contribution to protecting our green planet. We’d love to continue providing great service to awesome customers like you. See you again soon! Sincerely, Luong Thu Trang Guest Experience Manager

Dear Mr T. Son, Thank you for the kind words! We’re so happy your visit at Hotel de la Coupole went so smoothly. Would you mind sharing with your friends & family about us? We’d love to continue providing great service to awesome customers like you. Thanks again! Sincerely, Luong Thu Trang Guest Experience Manager

Dear Ms Lucie L., We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery. Feedback like yours is valued by all team member here and it gives us the motivation to continue developing our services. We greatly appreciate your input on the type of straw we are using. Previously, we used steel straws, however, it was not convenient for cleaning so we changed it. We will consult more guests and make change if approriate. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luong Thu Trang Guest Experience Mananger

Dear Michael B., It sounds like you really enjoyed your stay with us. We are happy to hear that both the design and our services were up to your expectations. We take pride in the quality of our services and hope that we can continue delivering amazing experience to our guests. If there is anything else we can do for you, please let us know! Sincerely, Luong Thu Trang Guest Experience Manager

Dear Ms Hai Y., We're happy you had a wonderful time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon! Sincerely, Luong Thu Trang Guest Experience Manager

Dear Ms Thu Trang, Thank you so much for spending time to join our survey regarding your stay at Hotel de la Coupole, Mgallery Sapa. We are so happy that our efforts to deliver to you the best services have earned your recognition. Please come back with us to have more and more nice memories here. See you soon! Sincerely, Luong Thu Trang Guest Experience Manager

Dear Beryl O., Thank you so much for spending time to join our survey and sharing with us some meaningful information. We very much appreciate your recommendation about some programs to keep the guests occupied during their stay. Actually, we had posted the information about our Yoga class on facebook page and expecting some registration. In the future, more interesting activities will also be launch soon as we just need to finalize some matters. Please wait and follow our Fanpage to be updated more information of our hotel. We are sorry if the position of our slipper is difficult to find so that you might think there was no slipper in our room. For the water bottle, we provide 4 for each room per day but will deliver immediately whenever we receive request from the guest. Hope to have more chance to see you again and we will try our best to make your next stay more comfortable and memorable. Sincerely, Luong Thu Trang Guest Experience Manager

Dear Audrey C., We would like to thank you for letting us know your feedback regarding your recent stay at our Hotel de la Couple, Mgallery Sapa. Feedback from our guests serve as means for us to further improve and maintain the quality of our services that we provide to our guests. I would like to apologize for the issue happened during your check-in and the experience at our Absinthe bar. We know that our staffs are not really good at English communication. That's why the hotel is still trying constantly to improve it day by day in order to enhance the ability of the staff with many training courses. I have once again re-emphasized this issue to our F&B Manager and Training Manager to more focus on this matter. We hope to have the chance of welcoming you back in the near future when we will strive to make your stay more seamless and enjoyable. Sincerely, Luong Thu Trang Guest Experience Manager

Dear Joson C., Thank you for taking the time to review your stay at Hotel de la Coupole, Mgallery Sapa. I’m so glad to hear that our staff were able to make your experience with us a memorable one. I will pass on your compliments about Yuna Bao Ngoc – our Duty Manager. We know that she is always going the extra mile during her time at work to contribute to guest satisfaction. We hope to see you again soon! Sincerely, Luong Thu Trang Guest Experience Manager

Dear Ms Minh H., Congratulations to you and the team for successfully conquering Ky Quan San during this trip to Sapa. We are happy to be able to share this joy with all of you. Ms Ngoc and Front Office team coordinated with our Pastry chef to create a surprise for you guys and we are happy that you loved the gift from us. Please do not hesitate to share your concern of our Chic restaurant relating the experience of your lunch/dinner. We really looking forward to your sharing and will base on it to improve our service better. Sincerely, Luong Thu Trang Guest Experience Manager

Dear Angeline Swee Eng T., First of all, I would like to thank you for your loyalty. We very much appreciate your comments regarding your stay at Hotel de la Coupole, Mgallery Sapa. You’ve given us some valuable information and shown us where we need to improve. Happy to know that you love our breakfast, the treatment at Nuages Spa and also the friendliness of our hotel staff. However, please accept our sincerest apologize for the leaking issue and also other inconvenience happened during your stay. For sure, we will take corrective action to ensure the issues will not happen again. We would love to make things right if you could give us another chance. Looking forward to welcoming you again soon! Sincerely, Luong Thu Trang Guest Experience Manager

Dear Kym R., Thank you for being a loyalty member of AccorHotels and choosing Hotel de la Coupole for your stay in Sapa. We are delighted to know that you enjoyed your experience. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for sharing such a constructive review and we all look forward to welcoming you back in the nearest future. Sincerely, Luong Thu Trang Guest Experience Manager

Dear Mr Thanh, We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. Ms Ngoc and the whole team at Mgallery Sapa look forward to welcoming you again soon. Wish you all the best! Luong Thu Trang Guest Experience Manager

Dear Sir/Madam, Thank you for taking the time to share your feedback following your experience at Hotel de la Coupole, Mgallery Sapa. We are delighted to know that you really enjoyed your stay with us. It is always encouraging to learn that guests are satisfied with our services as it is what we strive for every day. Thank you for sharing such a constructive review and we all look forward to welcoming you back in the nearest future. Best Regards,

Dear jacobopp2020, Thank you so much for taking your time to share your feedback after staying at Hotel de la Coupole, Mgallery Sapa. We truly regret that our services in restaurants and bar made you feel disappointed. On behalf of the management team, I would like to send our sincerest apologize for any convenience happened to you. Please feel free to write us should you wish to share more insights from your traveler though. We do value direct customer feedback as well as opportunities to improve on our offering and services. We will learn from all mistakes and try our best to better serve our guests day by day. Thank you for sharing such a constructive review and we all look forward to welcoming you back in the nearest future. Sincerely,