Novotel Ambassador Seoul Dongdaemun Hotels & Residences 5 stars

Customer review rating (ALL Rating) 4.5/5 1,329 reviews

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Description

Hotel extras

  • Central Seoul location, just a few minutes walk from subway station

  • 331 guest rooms and 192 residences with connecting rooms available

  • 1 restaurant and 3 bars including a stunning rooftop bar

  • Enjoy the outdoor infinity pool, Indoor swimming pool, fitness area & sauna during your stay

  • Kids zone is open between 8am and 8pm (Closed the first Tuesday of every month)

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro, Jung Gu
04561 SEOUL
South Korea

GPS:37.566388, 127.004313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,329 reviews

TripAdvisor Rating  4.5/5  597 reviews

Certificate of excellence 2024

Well located

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Staff was not v helpful but it’s ok

Dear Yuk yin C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Front Desk Manager

Disappointed

TripAdvisor rating 3.0/5

Lucy M TripAdvisor review

I’m currently staying here at the moment, and I’ve been a bit disappointed so far. I am currently on my honeymoon, and we chose an expensive room to stay in here specifically because we were enticed by the look of the pools and rooftop bar. It wasn’t until we arrived that we found out the rooftop bar is only open for 3 hours 2 nights per week (Saturday and Sunday). No where on their website or booking.com does it mention this, which was disappointing as it was one of the main reasons we chose to stay here. When we did go up to the rooftop bar, I realised not being able to use the bar throughout our stay was not going to be such an issue. It’s very tacky, half of it is closed off so you can’t enjoy the best part of the view, the loungers didn’t have any cushions on them so you couldn’t sit on them, and there’s loud obnoxious music playing. They also have a terrible selection of beers. There are two pools, but you’re only allowed to use one of them for one pre-reserved 1.5-2 hour slot per day, and the outdoor adult pool closes at 5.30pm. Again, this information isn’t readily available prior to booking. I can rationalise why this might be the case, but it’s frustrating to not know this at the time of booking because we wouldn’t have chosen to stay here. The room on the other hand is fantastic. So that’s one good thing. However, the rooms weren’t the reason we wanted to stay here. Being able to utilise the pools and rooftop bar after we’ve been out exploring during the day was. We splurged on what we thought was going to be an amazing hotel for our honeymoon, but I’m really disappointed. I would not stay here again and I will not be recommending it to others.

Good location, price.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Public transport, food street very close.

Dear Duc P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Front Desk Manager

Good stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Thumbs up to Celine from front office.

Dear Junwei Kelvin S., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Front Desk Manager

Almost 5 star - pool reservations limited

TripAdvisor rating 4.0/5

travelpiggy TripAdvisor review

Our family stayed here at a Residence Deluxe Room with 3 single beds during our vacation in Seoul. My short summery is that this is almost a 5 star hotel. Location - Dongdaemun - central to Seoul; about 1 hr from Incheon Airport and 15 minute subway to Myeondong. I would have prefer to stay close to either Hongdae or Myeondong for more night life. What I didn't like: Elevators - there are only 2 elevators on the residence side to take you to your room or the lobby, pool, exercise, and restaurant. Typically, I had to wait for these during the day. Remember, lobby is on the 20th floor and not the 1st floor. Pool - You only get to reserve use of the pool once a day during a certain time block. Since we're visiting Seoul, I needed some flexibility as I had plans to visit and do other things. This was very annoying to have only 1 slot per day. Most of the time, when I look into the pool, it was mostly empty but we weren't allowed to use it. This was very annoying and I wish I know before I booked. I would have considered else where. There are 2 pools (indoor and outdoor). The indoor pool is mostly for kids and family. The outdoor pool is for adults only. FYI, make sure you have a swim cap or will need to purchase one. Room layout - this was a small nit. The room was quite spacious and the restroom was had plenty of room. However, I felt it was room wasted. There was only 1 sink and the light switch turned on all the lights in the restroom. I wish they had separate switches or offer the option to dim a light. This would sure help when you're sleepy in the morning. Don't want to be woken up with all those lights. Shuttle - on a fixed schedule which wasn't flexible. What I liked: Beautiful hotel. Clean and well appointed. Very professional receptionist. They really tried to help us with our questions. Room - our Residence Deluxe Room 3 single bed was the largest room I've encountered during our trip. It was clean and well appointed. There was even a small kitchen and a washer/dryer. We took full advantage of the washer/dryer since we packed limited clothes. Beds - very comfortable with somewhat firm mattress and 2 pillows. I had a good sleep. Outlets - the room comes with plenty of USB-A outlets and standard Korean outlets. Breakfast - we had breakfast included in our booked. This was the best breakfast during our trip. They had a little of everything. Western station, Salad, and Korean. They had great Espresso machines (3 of them). A full pastry bar with fresh honey and jams. They even had fresh soy milk. My kids loved this breakfast every morning. Definitely worth it.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We appreciate your compliments about the Room and our breakfast offerings. It’s wonderful to know that your family had a pleasant experience overall. We also appreciate your comments regarding feedback about the elevators, pool reservation system, and shuttle service has been shared with related departments and will take this as a chance to go through our service process with our associates once again. Thank you once again for your valuable feedback and we hope your next visit will be much more pleasant than the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

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Other web-users rate our hotel

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