Novotel Ambassador Seoul Dongdaemun Hotels & Residences 5 stars

Customer review rating (ALL Rating) 4.5/5 1,221 reviews

Best price
guarantee
Novotel Ambassador Seoul Dongdaemun Hotels & Residences - Image 1
Novotel Ambassador Seoul Dongdaemun Hotels & Residences - Image 2
Novotel Ambassador Seoul Dongdaemun Hotels & Residences - Image 3
Novotel Ambassador Seoul Dongdaemun Hotels & Residences - Image 4
238 Euljiro, Jung Gu, 04561 SEOUL, South Korea

Description

Hotel extras

  • Central Seoul location, just a few minutes walk from subway station

  • 331 guest rooms and 192 residences with connecting rooms available

  • 1 restaurant and 3 bars including a stunning rooftop bar

  • Enjoy the outdoor infinity pool, Indoor swimming pool, fitness area & sauna during your stay

  • Kids zone is open between 8am and 8pm (Closed the first Tuesday of every month)

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro, Jung Gu
04561 SEOUL
South Korea

GPS:37.566388, 127.004313

Telephone
Fax +82 2-3425-8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,221 reviews

TripAdvisor Rating  4.5/5  633 reviews

Certificate of excellence 2024

Generally okay

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Closed to metro station and lots of food near hotel. I can easily reach out to station to enjoy my journey and enjoy local food nearby.

Dear Lai Yee N., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Terry Oh Front Desk Manager

Good location, spacious room

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

It was mostly comfortable but the room were very warm and couldn't be adjusted.

Well Located

Customer review rating 3.5/5

Andre C. Solo - Confirmed reviews ALL

This hotel is located at the stop close to a convenient stop. However, the hotel seems to be a bit old and somehow the service level is only moderate but overall is satisfied enough.

Dear Pocheng C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Front Desk Manager

No longer feel welcomed

Customer review rating 3.0/5

A Couples - Confirmed reviews ALL

Accor member, platinum status. Was told by the hotel that the residence part of the hotel no longer participates in upgrades, thus if this is what you book, this is what you get. Breakfast was good but unlike last year, the selection was definitely lesser this year. The staff is not as welcoming. I used to be checked-in at the lounge when Dennis was working there, but heard he is now at the 20th floor. Lounge staff cannot recognise the very people whom they checked-in earlier if you were to go to your room and then back to use the lounge. I indicated that I was celebrating my birthday in the booking, however there were no recognition of it by the hotel. Two years in a row, I guess the guest's birthdays are not as important as to just fill the room. On one of the days, I made a private car booking to pick me up from the hotel for a day tour, and witness the security had an argument with the driver due to the car stopping arrangement, I guess it was his job to ensure the roads are clear but openly arguing does not present well. I will reconsider if I would still want to stay here again in future travels to Seoul.

Dear Han Jie Alvin T., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Terry Oh Front Desk Manager

The first mistake from the hotel

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I confuse also that I booking hotel pass from the app. All.com but not show on and when I arrived to korea in early morning and go ark in the first floor that May I check in and show my passport then the lady at counter said no room and time to check in is 3 pm, let me keep laguang and go out first, but that time I don't know my booking start already from 29 but I arrived to hotel on 30, I just to known when the guy in hotel called me in next day that my room is time to check out on 31, I don't know why the guy not tell me when I check in that my booking have to start already on yesterday 29 and we do not to to go outside can check in anytime why not clear for us in that time and I come back to saw my booking in the App. ALL.com can not find my booking to saw that what date I make a booking make me very sad. The receiption ark mr that I need check out or pay more for one night, really that time I need to check out but tomorrow I must to go Busan it will make me lose more time then I pay for 1 night more and very sad with me once again the guy said your room change can not stay same room, go move it now and please note the room is same just only double bed and king bed only., the hotel can not help to keep it same room, for me just only small thing, We are travel many time and all many country never get this point. The guy send me letter to say sorry and give me late check out 4 pm on 31. I read it and take letter to conter receiption say tgat you give me late check out for say sorry it nothing for me because tomorrow I need check out early go Busan. The lady said when you will come back from Busan and make a new booking she will update the pemium room to us, I said ok because I have to let the company in korea ready to meeting in the hotel. But really before Iove to stay this hotel too much and this is the second time for me that I stay with this hotel and now I through that I will not come back to stay anymore I got fail manything with this hotel no help no support.

Dear parada u., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Terry Oh Front Desk Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,437 reviews 9.6/10 Location
  • 1,645 reviews 7.9/10 Room
  • 1,384 reviews 8.4/10 Service
  • 12 reviews 9.7/10 WiFi
  • 647 reviews 8.2/10 Cleanliness
  • 519 reviews 8/10 Amenities
  • 408 reviews 8.6/10 Breakfast
  • 362 reviews 9.1/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Seoul

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.