Fairmont Mount Kenya Safari Club 5 stars

Dear Ms. N., Thank you very much for taking the time to share your wonderful feedback about your stay with us in January. We are truly delighted to hear that you had such a relaxing and fantastic experience at Fairmont Mount Kenya Safari Club. It is especially rewarding to know that Nypha at reception made such a positive impression during your stay. We will be sure to share your kind recognition with her, as well as with Murugi from our Food & Beverage team. Our colleagues take great pride in creating memorable experiences for our guests, and your words will certainly mean a lot to them. If you have a moment, we’d really appreciate it if you could share your feedback on TripAdvisor link https://t.ly/zHRMd and Google link https://t.ly/ogA93 as well. Your reviews help others find us and allow us to keep delivering great service. We sincerely appreciate your thoughtful review, even if a little late, and we hope to have the pleasure of welcoming you back again soon for another memorable stay. Best Regards, Veronique Delattre General Manager, Fairmont Mount Kenya

Dear Diana, Thank you so much for your wonderful review. We’re truly delighted to hear that you had a cozy and memorable stay with us, even with the rainy weather. Our team always tries to pay close attention to the little details, from lighting the fireplace to providing umbrellas and shuttle services, so that our guests can relax and enjoy their time regardless of the weather. It’s very rewarding to know that these efforts helped make your experience comfortable and special. If you have a moment, we’d really appreciate it if you could share your feedback on TripAdvisor link https://t.ly/zHRMd and Google link https://t.ly/ogA93 as well. Your reviews help others find us and allow us to keep delivering great service. We greatly appreciate your kind words and hope to welcome you back again for another memorable stay, rain or shine. Best Regards, Veronique Delattre General Manager, Fairmont Mount Kenya

Dear Vera, Thank you for taking the time to share your wonderful feedback following your recent family stay with us. We are delighted to know that your first visit exceeded your expectations and that you and your family had a great experience overall. It is especially rewarding to hear that you appreciated the seamless booking process, the comfort of your accommodation, and the attentiveness of our team. Your kind recognition of Stella from our Reservations team will certainly be shared with her, she will be thrilled to know that she helped make your anniversary celebration even more special. At the same time, we appreciate your constructive feedback regarding the arrival experience, breakfast selection, and the fireplace issue in your sons’ room. Please rest assured that your comments will be shared with the relevant teams as we continuously work to improve our services and facilities. Thank you as well for your thoughtful observation regarding the monkeys and sustainability. Protecting the wellbeing of our wildlife and natural environment is very important to us, and your feedback is truly valued. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you and your family back to Fairmont Mount Kenya Safari Club in the near future. Best Regards, Veronique Delattre General Manager, Fairmont Mount Kenya

Dear Livingstone, Thank you so much for your kind words and for rating your stay so highly. We’re delighted to hear that you enjoyed the serenity at Fairmont Mount Kenya Safari Club. Providing a peaceful and rejuvenating escape for our guests is one of our greatest priorities, and it’s wonderful to know that this stood out during your visit. If you have a moment, we’d really appreciate it if you could share your feedback on TripAdvisor link https://t.ly/zHRMd and Google link https://t.ly/ogA93 as well. Your reviews help others find us and allow us to keep delivering great service. We truly appreciate your feedback and look forward to welcoming you back for another amazing stay soon. Best Regards, Veronique Delattre General Manager, Fairmont Mount Kenya

Dear Stella, Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had such a beautiful, serene, and romantic experience. It is especially pleasing to know that you enjoyed the calm surroundings, the view of Mount Kenya in the morning, and the comfort of your cozy room with the fireplace. Your kind words about our team, the cleanliness of the rooms, and the fresh and tasty food truly mean a lot to us, as we strive to create memorable stays for all our guests. We also appreciate you highlighting the network connectivity challenge down by the river. Your feedback is very valuable, and we will certainly review this with our team as we continue working to improve connectivity across all areas of the property. If you have a moment, we’d really appreciate it if you could share your feedback on TripAdvisor link https://t.ly/zHRMd and Google link https://t.ly/ogA93 as well. Your reviews help others find us and allow us to keep delivering great service. Thank you once again for your recommendation and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another relaxing and memorable visit in the near future. Best Regards, Veronique Delattre General Manager, Fairmont Mount Kenya