Dear Peter M., Thank you for taking the time to share your wonderful feedback following your family stay with us. We are delighted to know that you enjoyed the beautiful views, good food and attentive service and that you found our team cultured and welcoming. It is especially pleasing to hear that you appreciated the cleanliness of the hotel and our well-manicured gardens, flora and fauna. Your kind words are a great encouragement to our entire team and we are grateful that you chose Fairmont Mount Kenya Safari Club for your stay. We look forward to welcoming you and your family back for another memorable experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear John K., Thank you for taking the time to share such a lovely review following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you enjoyed the warmth and attentiveness of our team across reception, the restaurant and housekeeping and that the thoughtful attention to detail helped make your stay feel truly homely. It is especially wonderful to hear that the fireplace in your room added something special to your experience and made your time with us even more memorable. We are also grateful for your kind recognition of Daniel. We will be sure to share your appreciation with him, as such feedback is a wonderful encouragement to our colleagues. Thank you for your continued loyalty to Fairmont and for recommending us. We very much look forward to welcoming you and your partner back for another comfortable and memorable stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Magnus B., Thank you very much for sharing such a wonderful reflection on your recent family stay at Fairmont Mount Kenya Safari Club. We are truly delighted to know that you felt cared for and warmly welcomed throughout your entire stay, from the moment you arrived until your departure. Knowing that the kindness and attentiveness of our team made such a positive impression is incredibly meaningful to us. We are especially grateful for your lovely recognition of Jacqueline. It is wonderful to hear that she once again ensured you received such a warm welcome and attentive care. We will be delighted to share your kind words with her, as recognition from our returning guests is a particularly special encouragement. We are equally pleased that you enjoyed the many experiences across the Club, from our culinary offerings and bar to the pool, concierge and Kids’ services. It is wonderful to know that your family was able to make the most of your time with us. Thank you for your continued loyalty to Fairmont Mount Kenya Safari Club and for allowing us the privilege of welcoming you and your family once again. We look forward to creating many more memorable moments for you on your future visits. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Varun A., Thank you for taking the time to share such thoughtful and candid feedback following your stay at Fairmont Mount Kenya Safari Club. We are truly pleased to know that the warmth and genuine care of our team made you feel welcomed throughout your stay, and that you enjoyed the comfort of your room, the fireplace and the beauty of our surroundings. It is especially wonderful to know that Winrose at reception, our service colleagues and the chef at the live cooking section stood out and contributed positively to your experience. We will be delighted to share your kind recognition with them. At the same time, we sincerely apologize that several aspects of your experience did not live up to the standards you expected from Fairmont. We particularly regret that the lunch offering did not feel at the level you anticipated and that your experience at Zebar was affected by the extended wait for your à la carte order and the quality of the paneer dish. We understand how disappointing this must have been, particularly when dining is such an important part of a luxury stay. Your comments regarding the variety and consistency of our culinary offerings are sincerely appreciated and have been shared with our Food and Beverage team for their attention. We also acknowledge your feedback regarding the speed of the Wi-Fi and your welcome drink experience. We are sincerely sorry that the welcome amenity was not offered to you as expected during your arrival and that it was instead offered at departure. We appreciate you bringing this to our attention. Your feedback is valuable to us because it highlights both what our team is doing well and where we have an opportunity to do better. We are grateful for your recognition of our hospitality and for your continued loyalty as an ALL member. We would be delighted to welcome you and your family back to Fairmont Mount Kenya Safari Club, with the hope of providing the seamless, attentive and truly memorable experience you should expect from us. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Chrisold B. D., Thank you sincerely for taking the time to share such generous and heartfelt words about your stay at Fairmont Mount Kenya Safari Club. I am truly touched by your recognition of my presence and involvement throughout your stay. For me, hospitality is about being present, listening, paying attention to the details and ensuring that every guest feels genuinely cared for. Knowing that this came through during your visit means more to me than I can express. I am equally delighted that Paul and the two ladies at breakfast made such a wonderful impression. I will be sure to share your kind words with them personally, as recognition from our guests is one of the greatest encouragements for our team. It was an absolute pleasure having you with us and I am so pleased that you found the property, our hospitality and the overall experience worthy of such high praise. Thank you for recognizing the passion and dedication that our entire team puts into creating memorable stays. It was a true pleasure hosting you and we look forward to welcoming you back again soon for another exceptional stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Samuel R. M., Thank you for sharing such a wonderful review following your recent stay with us. We are delighted to know that you enjoyed the beauty and tranquility of our grounds, the comfort and cleanliness of your suite and the warmth of our hospitality. It is especially gratifying to hear that you enjoyed relaxing by the fireplace after exploring the property and that our culinary offerings added to your experience. We also sincerely appreciate you highlighting the temperature of the pool. We understand how disappointing this can be when you are expecting a heated pool and your feedback has been noted with the relevant team. We are equally grateful for your comments regarding the Wi-Fi connection and our sustainability initiatives, particularly the refillable water stations and large-format amenities. Thank you for recommending us to families and for your kind recognition of our team. We look forward to welcoming you and your family back to Fairmont Mount Kenya Safari Club for another memorable stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Solano A., Thank you very much for taking the time to share your wonderful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you enjoyed the comfort of your room, the quality of our food and service and the beauty of our grounds and wildlife. It is especially rewarding to hear that you found the Animal Orphanage to be a fantastic facility and a memorable part of your experience. Your kind words are a wonderful encouragement to our team and reaffirm our commitment to creating exceptional experiences that celebrate the unique natural beauty and heritage of Mount Kenya. Thank you once again for choosing Fairmont Mount Kenya Safari Club. We hope to have the pleasure of welcoming you back for another memorable stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear James M., Thank you for taking the time to share your thoughtful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you enjoyed your time with us and that our team contributed to a pleasant and memorable experience. We equally appreciate your detailed suggestions, as they provide valuable insight into how we can continue to enhance the guest journey. Your observations regarding accessibility to Tusk Restaurant, the flow and waiting times at the live cooking stations and the possibility of introducing a dedicated live cooking station for meat have been noted with great attention. We understand how these details can make a meaningful difference to the overall dining experience and we will be sharing your feedback with the relevant teams for consideration. Thank you once again for recognizing the efforts of our team while also highlighting opportunities for improvement. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you and your family back for an even more seamless and memorable experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Nili S., Thank you very much for taking the time to share your wonderful feedback following your family stay at Fairmont Mount Kenya Safari Club. We are delighted to know that your experience was incredible from start to finish and that our team made your stay so enjoyable through their warmth and helpfulness. It is especially wonderful to hear that you found the Club to be such a great destination for families and that the beautiful views and expansive lawns added to your experience. Creating memorable experiences for our guests, both young and young at heart, is something we truly cherish. Your kind words are a wonderful encouragement to our entire team. Thank you once again for choosing Fairmont Mount Kenya Safari Club. We are thrilled to hear that you will be returning and we very much look forward to welcoming you and your family back for another exceptional stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Koenraad D., Thank you for sharing such a beautiful reflection on your stay at Fairmont Mount Kenya Safari Club. We are truly delighted to know that the beauty of Mount Kenya, the tranquility of our surroundings and the historic character of the Club created such a special and memorable experience for you and your family. It is particularly meaningful to hear that the atmosphere of the Club was emotionally moving, as these are the very elements that make our property so unique. Thank you for choosing to stay with us and for your kind recommendation. We hope to have the pleasure of welcoming you and your family back for another unforgettable experience in the heart of nature. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Abdul K., Thank you for taking the time to share your thoughtful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you and your family had a wonderful stay and most importantly that you felt welcomed and at home with us. It is especially heartening to hear your kind words about Jacqueline Karaba. We will be sure to share your appreciation with her, as knowing that she helped make your stay feel special is a wonderful recognition of her care and hospitality. We also appreciate your kind comments about our beautifully maintained surroundings and the Animal Orphanage. We are pleased that these added to your experience and allowed you to enjoy some of the unique aspects of the property. At the same time, we sincerely apologize for the frustration you experienced during the reservation process. Having requested the payment details in advance and not receiving them until your arrival would understandably have been disappointing and inconvenient. This is not the level of responsiveness we aim to provide and your feedback has been shared for attention and improvement. We also appreciate your comments regarding the variety of our food offerings and the speed of the Wi-Fi, which are valuable areas for us to continue working on. Thank you once again for your loyalty as an ALL member and for choosing to spend time with us. We are grateful that, despite the areas that fell short, you enjoyed your stay overall. We look forward to welcoming you and your family back and making your next Fairmont experience even more seamless and memorable. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Kirti D., Thank you for taking the time to share such wonderful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you were happy with the service provided by our team and that Mr. Daniel made your booking and reception experience particularly seamless. We will be sure to share your kind recognition with him. It is especially heartening to hear that our chefs were able to prepare enjoyable vegetarian meals for you. We also truly appreciate your thoughtful feedback regarding our meal packages and High Tea. Your memories of visiting the Club over the past 40 years, including our generous meal spreads and High Tea scones, are incredibly meaningful to us. We value this long-standing connection with Fairmont Mount Kenya Safari Club and will certainly share your suggestions with the relevant teams. Thank you once again for your continued loyalty and for choosing to stay with us. We look forward to welcoming you back for another memorable stay, with many more wonderful Fairmont moments to come. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club

Dear Maureen K., Thank you for taking the time to share your wonderful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to hear that you had such a memorable time with your girls and that your experience exceeded your expectations. It is wonderful to know that you enjoyed everything from the warm welcome and housekeeping service to our culinary offerings, with the Bongo breakfast and its unique wildlife setting being a particular highlight. We are especially pleased to hear your kind words about Milrose. Knowing that she made you feel so welcome and at home is truly heartwarming and we will be delighted to share your appreciation with her. At the same time, we sincerely regret that your visit to the Animal Rescue Centre did not meet the standard you expected. We understand how important knowledgeable guidance is when exploring such a special experience and we are sorry that you were unable to receive the assistance and information you were looking for. Your feedback has been noted and will be shared with the relevant team for follow-up, as we continuously strive to ensure that every experience our guests choose to enjoy with us is delivered with the care and attention it deserves. Thank you once again for your kind words and for sharing such thoughtful feedback. We are thrilled to know that you would like to return and we very much look forward to welcoming you and your girls back for another exceptional and memorable stay at Fairmont Mount Kenya Safari Club. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Gordhandas S., Thank you so much for sharing such a wonderful reflection on your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you felt warmly welcomed and cared for throughout your visit and it is especially heartwarming to hear how Elizabeth made each of your meals so special. We will be sure to share your kind recognition with her and the team, as such feedback is truly meaningful to us. We are also pleased that you enjoyed our beautiful grounds, with the vibrant gardens, wildlife and birdlife creating the unique sense of paradise that makes the Safari Club so special. It was an absolute pleasure to have you and your family with us and we are delighted that you are already looking forward to returning. We very much look forward to welcoming you back for another memorable stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear David M., Thank you for taking the time to share your wonderful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you enjoyed your time with us and that our stunning location, warm hospitality and beautiful surroundings contributed to such a memorable family experience. It is particularly gratifying to hear that our team went above and beyond to assist you and that you enjoyed the quality and variety of our cuisine. We also sincerely appreciate your thoughtful suggestions regarding an additional dining option and the arrival experience. Your observations are valuable to us and we will certainly share them with the relevant teams as we continue to look for ways to further enhance the guest journey and showcase the exceptional beauty of Mount Kenya from the very beginning of a stay. Thank you once again for choosing Fairmont Mount Kenya Safari Club and for your kind recommendation. We look forward to the pleasure of welcoming you and your family back for another exceptional experience, surrounded by the beauty of Mount Kenya and the magic of Africa. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Boluwatife T. A., Thank you so much for taking the time to share your wonderful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that, although your stay was short, it was such a great experience and that everything from your booking through to your stay was smooth and seamless. It is especially heartwarming to hear that you are already looking forward to returning. We truly appreciate your kind words and are grateful that our team contributed to making your visit a memorable one. We look forward to welcoming you back for a longer stay, allowing you even more time to relax, explore and enjoy all that Fairmont Mount Kenya Safari Club has to offer. Until then, it was a true pleasure hosting you and we look forward to having the pleasure of welcoming you back for another exceptional experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Bedan T., Thank you for taking the time to share your feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you had a fantastic and comfortable stay with us and we truly appreciate your kind feedback. It is especially encouraging to know that you enjoyed your time at the Club and would consider returning. At the same time, we sincerely regret the experience you had regarding the car cleaning service. We are concerned to learn that you were approached by a member of our grounds team and subsequently charged an amount that you felt was excessive. This is certainly not the experience we would wish for any of our guests and we apologize for the discomfort and disappointment this caused. Please be assured that your feedback has been noted and will be shared with the relevant team for appropriate follow-up. We greatly value the trust our guests place in us and feedback such as yours is important in helping us ensure that every interaction reflects the standards of service and hospitality we strive to uphold. Thank you once again for your honest feedback and for choosing Fairmont Mount Kenya Safari Club. We hope to have the pleasure of welcoming you and providing you with an even more seamless and enjoyable experience on your next visit. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear John C. M. R., Thank you for taking the time to share your thoughtful feedback following your family stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you enjoyed a relaxing family time with us and appreciated the responsiveness of our team throughout your stay. We are especially pleased that your booking experience and departure were handled efficiently. We also sincerely appreciate you highlighting the areas where we can do better. Your comments regarding the internet connection, portion sizes at the poolside and the variety of dining options, particularly for children, have been noted and will be shared with the relevant teams for consideration. Feedback such as yours is invaluable in helping us continuously enhance the guest experience. Thank you as well for your continued loyalty as an ALL member. We truly value your trust in Fairmont. It was a pleasure to welcome you and your family and we look forward to having the opportunity to welcome you back for an even more enjoyable and seamless experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Wanjiku N., Thank you for sharing such a wonderful reflection on your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you had such a memorable experience and that the warmth, vibrancy and dedication of our Food and Beverage, Housekeeping and Front Office teams stood out throughout your stay. It is especially heartwarming to know that the daily fire prepared for you added that special touch to your experience. We are truly grateful for your thoughtful recognition of Macharia and Chele from our Food and Beverage Service and Production team, Elizabeth at the Restaurant, Samson at Front Office and our Grounds team for making your Sundowner experience so memorable. We will be delighted to share your kind words with each of them. Your generous feedback is a wonderful encouragement to our entire team and means a great deal to us. Thank you for choosing Fairmont Mount Kenya Safari Club and we very much look forward to welcoming you back for another exceptional experience. It was a true pleasure hosting you and we look forward to welcoming you back again soon for another exceptional stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.