Fairmont Mount Kenya Safari Club 5 stars

Dear Matthew D. D., Thank you for your truly exceptional and heartfelt review. We are absolutely delighted to know that your stay at Fairmont Mount Kenya Safari Club exceeded your expectations and left you with such wonderful memories. Your kind words about our magical location, warm hospitality, vegan dining options, thoughtful turndown service and commitment to sustainability mean the world to us. We are especially grateful that you took the time to recognize Lincoln, Rodrick, Egesa, Vivienne, Kamata, Christine and the rest of our team. We will proudly share your compliments with them, they will be thrilled to know they helped make your stay so memorable. Thank you as well for your constructive feedback regarding the wardrobe. We sincerely appreciate your observations and have shared them with our housekeeping team as we continually strive for excellence in every detail. It is particularly rewarding to hear that both you and your wife appreciated our sustainability initiatives. As custodians of this remarkable destination, we are passionate about preserving our environment while creating meaningful experiences for our guests and your recognition is deeply appreciated. Thank you once again for choosing Fairmont Mount Kenya Safari Club. It was our absolute pleasure to host you and we look forward to welcoming you both back for another unforgettable stay beneath the majestic Mount Kenya. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Nadeem N. N. N., Thank you for your wonderful review and for awarding us a perfect score. We are truly delighted to know that your stay with us was a world-class experience, from the seamless booking process and exceptional dining to the attentive service delivered by our team. It is especially rewarding to hear your kind recognition of Otieno and Winrose. We will be delighted to share your appreciation with them, as they will be honored to know they contributed to making your stay memorable. Thank you as well for your valuable feedback regarding the Wi-Fi connection. We appreciate you bringing this to our attention and please be assured that we are continuously working to enhance our connectivity so that future visits are even more seamless. It was our pleasure to welcome you as an ALL Silver member and we are delighted that you enjoyed the recognition, dining experiences, wellness facilities and our sustainability initiatives during your stay. We sincerely appreciate your recommendation and look forward to welcoming you and your family back to Fairmont Mount Kenya Safari Club for another unforgettable experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Cathryn A. F., Thank you for taking the time to share such a thoughtful review of your recent stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you had a wonderful experience and enjoyed our attentive team, beautiful surroundings, delicious cuisine and comfortable accommodation. It is also heartwarming to hear that our colleagues, especially Peter, Vivienne and the restaurant team, made such a positive impression through their warm hospitality. We also appreciate your constructive feedback regarding the housekeeping detail you noticed in your bathroom. While we are pleased that it did not detract from your overall experience, this does not reflect the high standards we strive to maintain. Please accept our sincere apologies for this oversight. Your comments have been shared with our Housekeeping leadership team. We have reinforced our room inspection procedures to ensure every area of our guest rooms receives a meticulous final quality check before and during occupancy, so that such oversights are prevented going forward. Thank you once again for your valuable feedback and for recommending us. It was a pleasure hosting you and we look forward to welcoming you back for another seamless and memorable stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Chaacha M., Thank you for your truly outstanding review and for awarding us a perfect 100/100. We are deeply honoured by your thoughtful words and delighted to know that your stay at Fairmont Mount Kenya Safari Club was such a memorable experience. It is especially rewarding to hear that you felt welcomed from the moment you arrived and that experiences such as the bongo conservation programme, horseback ride through the conservancy, breakfast with the bongos and our sustainability initiatives made such a lasting impression. Your appreciation of our commitment to conservation and responsible tourism means a great deal to all of us. We are also thrilled to know that Omondi, Beatrice, Patrick, our equestrian team and our wonderful Bongo Man helped make your visit so special. Your generous recognition has been shared with them and they will be delighted to know they contributed to such a meaningful experience. Thank you once again for choosing Fairmont Mount Kenya Safari Club. It was our absolute pleasure to host you and we look forward to welcoming you back for another extraordinary stay in the near future. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Shelagh J. M., Thank you for taking the time to share your wonderful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you enjoyed such an exceptional experience and that our team’s friendly and attentive service made your visit truly memorable. It is especially rewarding to hear that you appreciated our commitment to sustainability and enjoyed visiting the rescue center. Your kind recognition of our staff and your perfect ratings across every aspect of your stay are sincerely appreciated and will be shared with the entire team. Thank you once again for your valued support as an ALL Accor Classic member. We look forward to welcoming you back for another unforgettable stay in the near future. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.