Fairmont Mount Kenya Safari Club 5 stars

Customer review rating (ALL Rating) 4.6/5 834 reviews

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Description

Hotel extras

  • 100-acre luxury retreat within private wildlife conservancy

  • Pioneers of Eco-safaris & critically endangered Mountain Bongo sanctuary

  • Iconic destination weddings & garden buyouts

  • Holistic wellness, spa & outdoor adventure

  • Purpose-driven corporate & incentive retreats

Our accommodation(s)

Hotel location

Fairmont Mount Kenya Safari Club

FAIRMONT MOUNT KENYA SAFARI CLUB, NANYUKI, LAIKIPIA, KENYA., P.O. BOX 35
10400 NANYUKI
Kenya

GPS:-0.0560743, 37.1119227

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  834 reviews

Customer review rating 3.5/5

Kelvin G. G. Friends - Confirmed reviews ALL

Usually the stay from arrival to end is phenomenal. This time around the whole check-in process was chaotic with the attendant being very rush, asking for payment modalities (AT CHECK-IN), forgetting to give us the welcome drink or the refreshing towel… A mess. The first room we had had an issue with the phone handle, the TV was also not functioning well so we had to call for assistance and was missing waters (in short not ready yet we checked in at 4pm). We had planned to move to another room the second day but the whole transition as well was not as smooth as you’d expect considering we spent an hour and some sitting at the lounge waiting in between. After we were moved at least everything went smoothly. Thanks to Sharon at the reception desk, Darrel, Makena and Anne the waitress. They made the stay pleasant.

Dear Kelvin G. G., Thank you sincerely for taking the time to share your valuable feedback following your recent stay at Fairmont Mount Kenya Safari Club. We are truly delighted to know that you had an enjoyable experience with us. At the same time, we sincerely regret that certain aspects of your stay did not meet your expectations. Please be assured that your comments have been shared with the relevant teams for review, as we continuously strive to improve our service delivery and enhance the overall guest experience. Your feedback is greatly appreciated as it helps us identify areas where we can further refine our offering and ensure a more seamless stay for our guests in the future. It was a pleasure hosting you and we look forward to welcoming you back again soon for an improved and more seamless stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Customer review rating 4.5/5

Ivy M. V. N. Families - Confirmed reviews ALL

I had a wonderful stay. The room was clean, comfortable, and well maintained, and the service was excellent throughout. A special thanks to Justus Maina from housekeeping for his professionalism and attention to detail, which made my stay even more enjoyable.

Dear Ivy M. V. N., Thank you sincerely for taking the time to share your wonderful feedback following your recent stay at Fairmont Mount Kenya Safari Club. We are truly delighted to know that you had an enjoyable experience with us and that our hospitality contributed to a memorable stay. Your kind recognition of Justus Maina is especially appreciated and we will be sure to share your thoughtful compliments with them and the entire team. Such feedback is incredibly rewarding and continues to inspire us to deliver exceptional experiences to our guests. It was a true pleasure hosting you and we look forward to welcoming you back again soon for another exceptional stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Customer review rating 4.5/5

Mutua N. Families - Confirmed reviews ALL

Extend the breakfast time so that guests can sleep in

Dear Mutua N., Thank you sincerely for taking the time to share your valuable feedback following your recent stay at Fairmont Mount Kenya Safari Club. We are truly delighted to know that you had an enjoyable experience with us and that our hospitality contributed to a memorable stay. At the same time, we sincerely regret that your breakfast and Wi-Fi connection experience did not fully meet your expectations. Your comments have been shared with the team for review as we continuously work to improve this important touchpoint of the guest journey. We are especially grateful for your kind recognition of Elizabeth, Nypha, Michael and we will gladly share your thoughtful compliments with them and the entire team. Such feedback is incredibly motivating and greatly appreciated. It was a true pleasure hosting you and we look forward to welcoming you back again soon for an even more seamless stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Customer review rating 4.5/5

Dennis P. Couples - Confirmed reviews ALL

Very nice facility and wonderful staff. The only issue I can see as deficient for Lodge of this caliber is the lack of an exchange system to either get change for tips or exchange USD to KES.

Dear Dennis P., Thank you sincerely for taking the time to share your valuable feedback following your recent stay at Fairmont Mount Kenya Safari Club. We are truly delighted to know that you had an enjoyable experience with us and that our hospitality contributed to a memorable stay. At the same time, we sincerely regret that certain experiences did not fully meet your expectations. Your comments have been shared with the team for review as we continuously work to improve this important touchpoint of the guest journey. We are especially grateful for your kind recognition of Maureen Murugi and we will gladly share your thoughtful compliments with them and the entire team. Such feedback is incredibly motivating and greatly appreciated. It was a true pleasure hosting you and we look forward to welcoming you back again soon for an even more seamless stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Customer review rating 3.5/5

Josh W. Business - Confirmed reviews ALL

I always enjoy spending time at My William Holden Cottage No. 624, The Fairmont Mount Kenya Safari Club

Dear Josh W., Thank you sincerely for taking the time to share your valuable feedback following your recent stay at Fairmont Mount Kenya Safari Club. We are truly delighted to know that you had an enjoyable experience with us and that our hospitality contributed to a memorable stay. At the same time, we sincerely regret that certain experiences did not fully meet your expectations. Your comments have been shared with the team for review as we continuously work to improve this important touchpoint of the guest journey. We are especially grateful for your kind recognition of Mr. Leakey and we will gladly share your thoughtful compliments with them and the entire team. Such feedback is incredibly motivating and greatly appreciated. It was a true pleasure hosting you and we look forward to welcoming you back again soon for an even more seamless stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Other web-users rate our hotel

  • 140 reviews 9.5/10 Location
  • 265 reviews 8.5/10 Room
  • 493 reviews 8.9/10 Service
  • 40 reviews 8.1/10 Cleanliness
  • 25 reviews 6.8/10 Breakfast

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