Fairmont Mount Kenya Safari Club 5 stars

Dear John C. M. R., Thank you for taking the time to share your thoughtful feedback following your family stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you enjoyed a relaxing family time with us and appreciated the responsiveness of our team throughout your stay. We are especially pleased that your booking experience and departure were handled efficiently. We also sincerely appreciate you highlighting the areas where we can do better. Your comments regarding the internet connection, portion sizes at the poolside and the variety of dining options, particularly for children, have been noted and will be shared with the relevant teams for consideration. Feedback such as yours is invaluable in helping us continuously enhance the guest experience. Thank you as well for your continued loyalty as an ALL member. We truly value your trust in Fairmont. It was a pleasure to welcome you and your family and we look forward to having the opportunity to welcome you back for an even more enjoyable and seamless experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Wanjiku N., Thank you for sharing such a wonderful reflection on your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you had such a memorable experience and that the warmth, vibrancy and dedication of our Food and Beverage, Housekeeping and Front Office teams stood out throughout your stay. It is especially heartwarming to know that the daily fire prepared for you added that special touch to your experience. We are truly grateful for your thoughtful recognition of Macharia and Chele from our Food and Beverage Service and Production team, Elizabeth at the Restaurant, Samson at Front Office and our Grounds team for making your Sundowner experience so memorable. We will be delighted to share your kind words with each of them. Your generous feedback is a wonderful encouragement to our entire team and means a great deal to us. Thank you for choosing Fairmont Mount Kenya Safari Club and we very much look forward to welcoming you back for another exceptional experience. It was a true pleasure hosting you and we look forward to welcoming you back again soon for another exceptional stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Carolyne M., Thank you very much for taking the time to share your wonderful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you enjoyed the serene atmosphere of our property and had the opportunity to relax while taking in the beautiful views of Mount Kenya. It is also wonderful to hear that you enjoyed our culinary offerings and we are especially pleased that our pastries were a highlight of your experience. Your kind words are a great encouragement to our entire team and we are grateful for your appreciation of the experience we strive to create for our guests. We look forward to welcoming you back to Fairmont Mount Kenya Safari Club for another relaxing and memorable stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Rupen S., Thank you for taking the time to share your feedback following your family stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you enjoyed our serene surroundings, beautiful property and the variety of activities available. It is wonderful to hear that you found the property well maintained, cozy and comfortable and that our cleanliness and breakfast offerings contributed positively to your experience. We are also pleased to know that our team made you feel well cared for throughout your stay. Your kind recognition of the entire team is greatly appreciated and will certainly be shared with them. Thank you for choosing Fairmont Mount Kenya Safari Club and for being a valued ALL member. We truly appreciate your feedback and look forward to welcoming you and your family back for another relaxing and memorable stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear M. Ching’ang’a, Thank you for taking the time to share your feedback following your stay with us. We are delighted to know that you enjoyed the beautiful natural surroundings of Fairmont Mount Kenya Safari Club, as well as the food and the warm service from our team. It is wonderful to hear that these aspects contributed positively to your experience. We are, however, truly sorry for the concern and inconvenience regarding your wallet and the handling of your belongings after your departure. We fully appreciate how unsettling it can be to return for a personal item and find that it has already been removed, particularly while you were still within the property for your meeting. Your expectation to be informed and given the opportunity to retrieve your belongings is completely understandable. Please be assured that we take this feedback seriously. We are reviewing the circumstances and our communication procedures around items left behind to ensure that such situations are handled with greater clarity, care and consideration going forward. Thank you once again for bringing this to our attention. We value your positive feedback as much as we value the opportunity to improve and we hope to have the pleasure of welcoming you back for another memorable stay with us. It was a true pleasure hosting you and we look forward to welcoming you back again soon for another exceptional stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.