Fairmont Mount Kenya Safari Club 5 stars

Dear Zsofia T., Thank you for taking the time to share your thoughtful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you enjoyed our beautiful grounds, the spectacular views of Mount Kenya, the rich wildlife and your visit to the Animal Orphanage. It is also wonderful to hear that you found our team to be kind and helpful, as creating memorable experiences through genuine hospitality is at the heart of what we do. We also appreciate your honest comments regarding the dining experience, room size and perceived value. Your feedback is invaluable, and we have shared it with the relevant teams as we continuously strive to enhance every aspect of our guests’ experience. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for an even more exceptional stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club

Dear Benoit A., Thank you for taking the time to share your wonderful review following your recent stay at Fairmont Mount Kenya Safari Club. We are truly delighted to know that your stay was a perfect getaway and that we ticked all the boxes, from our warm hospitality and comfortable accommodation to our beautiful location, scenery, activities and dining experiences. Your kind words are a great encouragement to our entire team and we are especially grateful for your recognition of everyone’s contribution to making your stay memorable. At the same time, please accept our sincere apologies for the inconvenience you experienced during your departure. We regret that the check-out process took longer than expected and appreciate your patience and understanding. Your feedback regarding the invoice correction and the support provided to our trainee has been shared with our Front Office leadership team and we will use it as an opportunity to strengthen our coaching and supervision to ensure a smoother departure experience for all our guests. Thank you once again for your thoughtful feedback and for your gracious understanding. It was our pleasure to host you and we look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Irene Miller- Lubin, Thank you for choosing Fairmont Mount Kenya Safari Club and for taking the time to share your thoughtful feedback. We are delighted to know that you enjoyed our beautiful setting, wildlife, grounds and the warm hospitality of our team. It is especially rewarding to hear that our front office colleagues contributed positively to your stay and that you found your overall experience exceptional. We also sincerely appreciate your constructive feedback regarding our vegan breakfast selection. We understand the importance of offering balanced and nourishing plant-based options, including adequate sources of protein and regret that our breakfast offerings did not fully meet your expectations. Your comments have been shared with our Culinary team as we continue to enhance our menus and cater to the diverse dietary preferences of our guests. Thank you once again for your valuable feedback and recommendation. We truly hope to have the pleasure of welcoming you back for another memorable stay, where we look forward to providing an even more exceptional dining experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club

Dear Heenal L., Thank you for your wonderful review and for your unwavering loyalty to Fairmont Mount Kenya Safari Club over the past 36 years. It is truly an honor to know that our hotel has remained a special part of your family’s memories since your very first visit at the age of nine. We are delighted that your recent stay once again lived up to your expectations and that you enjoyed the warm hospitality and service our team strives to deliver. Knowing that you continue to choose us year after year is the greatest compliment we could receive. As one of our valued Diamond ALL Accor members, your continued trust and support mean the world to us. We look forward to creating many more memorable experiences for you and your family for years to come. Thank you once again for your kind words. We cannot wait to welcome you back to your home away from home beneath Mount Kenya. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club

Dear William D., Thank you for taking the time to share your feedback following your recent stay at Fairmont Mount Kenya Safari Club. While we are delighted to know that you found our property beautiful and relaxing and that our team left a positive impression overall, we are truly sorry that your dining experience did not meet the high standards we strive to deliver. Please accept our sincere apologies for the lapse in handling your dietary requirements. We fully understand how concerning this must have been, particularly after you had informed us of your beetroot allergy. We also regret that your hamburger was not prepared to your requested preference. While we are pleased our team responded promptly, we recognize that these situations should have been prevented from occurring. Your feedback has been thoroughly reviewed with our Food and Beverage team. We have reinforced our allergen communication procedures and introduced additional safeguards to strengthen how dietary requirements are communicated and managed throughout the preparation process. We have also reiterated the importance of verifying cooking temperatures before dishes are served to ensure they consistently meet our guests’ preferences. Thank you once again for bringing these matters to our attention. Feedback such as yours helps us improve and we sincerely hope to have the opportunity to welcome you back and provide you with the seamless dining and hospitality experience you rightfully expected from Fairmont Mount Kenya Safari Club. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club