Dear Liza L., Thank you sincerely for taking the time to share such thoughtful feedback following your family stay at Fairmont Mount Kenya Safari Club. We are delighted that you found the Club elegant and beautiful and that our team contributed to a welcoming experience. A special thank you for recognizing Stella from Reservations and Mary from our service team. We will be pleased to share your kind words with them. We also appreciate your feedback regarding our dinner offering. We understand how important it is, particularly when travelling as a family, to have a selection of milder dishes suitable for younger guests and your observation will be shared with our culinary team for consideration. We have also noted your feedback regarding Wi-Fi connection speed. Finally, we appreciate your comments regarding the conservancy fee. We value our guests’ understanding of how these contributions support conservation efforts and will take your feedback into consideration as we continue to improve how this is communicated. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back for an even more enjoyable and seamless stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Bogdanic M., Thank you for taking the time to share such detailed and thoughtful feedback following your stay with us. We sincerely regret that your experience did not fully reflect the standards you have come to expect from Accor. We are particularly sorry for the difficulties you experienced on your first evening. Returning after a full day of activities to a room affected by smoke from the fireplace, compounded by a telephone that was not functioning, would understandably have been disappointing. We also regret the inconvenience with the hairdryer the following morning. While these matters were attended to during your stay, we recognize that resolving them afterwards could not undo the discomfort of that first evening. We also appreciate your detailed observations regarding the salad bar and the availability and service of vinegar, as well as your comments on the variety of protein options and the pace of service. These are valuable operational insights and we have shared them with the relevant teams for review and follow-up. At the same time, we are grateful that you found our team courteous, our property beautiful and well maintained, and appreciated the variety of vegetables, pulses and accompaniments, as well as the lamb ribs and pork belly. Your positive comments are equally meaningful to us. Thank you once again for bringing these areas to our attention. We value your feedback as an ALL member and sincerely hope to have the opportunity to welcome you back and provide the seamless, thoughtful experience you rightly expect from Fairmont and Accor. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Maria A., Thank you sincerely for sharing your thoughtful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you found your experience therapeutic and enjoyed the warm service and tranquility of the Club. Your kind recognition of our team is greatly appreciated. We also value your constructive suggestions. Your feedback regarding Smart TVs, a sports bar and greater variety at breakfast has been noted and will be shared with the relevant teams as we continue to enhance our guest experience. We are equally sorry for the inconvenience caused by the discrepancy you encountered with the availability shown online and appreciate you bringing this to our attention. Thank you for choosing Fairmont Mount Kenya Safari Club and for sharing both what you enjoyed and where you feel we can do better. We hope to have the pleasure of welcoming you back for an even more enjoyable and seamless stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Nelly C. W. G., Thank you sincerely for taking the time to share such a thoughtful reflection on your parents’ stay at Fairmont Mount Kenya Safari Club. We are especially delighted to know that they had a lovely time and that our team’s attention to detail and thoughtful care helped make their visit comfortable and enjoyable. It is wonderful to hear that the arrangements made for their room met their needs and that our colleagues were attentive to their comfort throughout their stay. We are equally pleased that they enjoyed the dining experience and we will be delighted to share your kind recognition with our Chef and the entire Dining team. Knowing that their care and service contributed to such a memorable visit is truly rewarding. Thank you for trusting Fairmont Mount Kenya Safari Club to look after your parents. It was our pleasure to welcome them and we hope to have the privilege of welcoming them back for another warm and memorable stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Jennifer W., Thank you for taking the time to share such thoughtful and candid feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted that you enjoyed our exceptional setting, the beauty of Mount Kenya and the wonderful birdlife and wildlife across the grounds. It is a privilege to know that these unique aspects of the Club contributed positively to your experience. At the same time, we sincerely regret that the condition and lighting of your room did not meet your expectations. We appreciate your specific feedback regarding the fly screens and the difficulty this caused in opening the windows and comfortably unpacking. Your comments are valuable and have been shared with the relevant teams for consideration and follow-up. We are also sorry that you did not feel adequately recognized as an ALL – Accor Live Limitless member. We understand how important that recognition is to our members and we regret the disappointment this caused. As eligibility can depend on the booking channel, we would have welcomed the opportunity to clarify this during your stay and ensure the applicable benefits were communicated appropriately. Thank you again for recognizing the exceptional setting while also sharing the areas where we can improve. Feedback such as yours helps us continually refine the guest experience and we hope to have the opportunity to welcome you back for a more comfortable and seamless stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear A. M., Thank you sincerely for your wonderful feedback and for choosing Fairmont Mount Kenya Safari Club for your stay. We are delighted to know that you had an excellent experience with us. Your generous feedback and confidence in recommending the Club are deeply appreciated and mean a great deal to our entire team. It was our pleasure to welcome you, and we are grateful for the opportunity to have been part of your time at Mount Kenya. We look forward to welcoming you and your friends back for another exceptional Fairmont experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Irene M., Thank you sincerely for taking the time to share such a thoughtful and generous reflection on your experience at Fairmont Mount Kenya Safari Club. We are delighted that you enjoyed the breathtaking views of Mount Kenya and the peaceful ambience of the property. It is equally wonderful to know that the warmth and attentiveness of our team, together with the comfort of your well-maintained room, contributed to such an enjoyable stay. We particularly appreciate your mention of the fireplace evenings and the thoughtful touch of a hot water bottle. These small gestures of care are part of the experience we hope to create for our guests, especially during the cool Mount Kenya evenings. We are also pleased that you enjoyed the variety and quality of our culinary offerings and found a selection to suit your preferences. Your recommendation of the Club as a destination for business stays, family escapes, relaxing holidays or simply taking time to unwind is truly appreciated. Thank you once again for choosing Fairmont Mount Kenya Safari Club and for your kind words about our team and the experience we strive to deliver. We look forward to welcoming you back and creating another memorable stay with us. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Jonathan S. O., Thank you for returning to Fairmont Mount Kenya Safari Club and for taking the time to share your feedback with us. We are particularly delighted to hear that you noticed the improvements since your previous stay and that the suggestions you shared with us have been addressed. It is especially encouraging to know that even the additional water provided during turndown made a difference to your experience. Feedback such as yours is invaluable in helping us continually enhance our guest experience. We are also grateful for your kind recognition of Agnes, Elizabeth, Daniel, Moreen and Benjamin. We will be delighted to share your appreciation with them, as such recognition is a wonderful encouragement to our team. Thank you as well for recommending the Animal Orphanage and for encouraging future guests to take the time to connect with our team. We are pleased that the warmth and friendliness of our colleagues contributed so positively to your family’s stay. We truly appreciate your continued confidence in Fairmont Mount Kenya Safari Club and look forward to welcoming you and your family back for an even more memorable experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Prathap K. N., Thank you for choosing Fairmont Mount Kenya Safari Club and for taking the time to share your wonderful feedback with us. We are delighted to know that you and your family had such a memorable stay and that you enjoyed the warm hospitality, beautiful surroundings, culinary experience and the many special moments created during your time with us. A special thank you for recognizing Jacqueline, our Rooms Division Manager. We are pleased to know that her assistance from the booking stage, thoughtful coordination and warm welcome contributed to making your stay seamless and enjoyable. Your kind words will certainly be shared with her. We are also delighted to hear how much you enjoyed the beauty of the Club, from the peacocks and birdlife to our expansive lawns and breathtaking views of Mount Kenya. We truly appreciate your helpful recommendation to guests to plan and book their activities in advance so they can make the most of the experiences available. It is wonderful to know that the Ankara bag was such a special touch for your daughter and that she has taken it back with her to the UK as a lasting reminder of her stay. Thank you once again for your kind words and for choosing to spend this special family time with us. We look forward to welcoming you, your family and friends back to Fairmont Mount Kenya Safari Club for another memorable experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear E. Muchiri, Thank you for sharing such a heartfelt and beautifully detailed account of your experience at Fairmont Mount Kenya Safari Club. It is incredibly meaningful to know that your stay left such a lasting impression and particularly that you felt proud to introduce your guests from the United States to Kenya through their experience with us. Knowing that they departed with such wonderful memories is a compliment we truly treasure. We are delighted that you enjoyed the beauty of our grounds, the exceptional dining experiences and the special welcome dinner in the rose garden. We are equally pleased that your visit to our Animal Rescue Centre and your game drive gave you an opportunity to connect more deeply with Kenya’s remarkable wildlife. Your appreciation of the passion and knowledge of our guides and drivers is especially valued. Thank you also for your wonderful recognition of Samson Omondi and our wider team. We will be delighted to share your kind words with Samson, our culinary colleagues and the activities team. It is always rewarding for our colleagues to know that their dedication and genuine care have made such a difference to a guest’s experience. Most of all, we are touched by your intention to return for a solo getaway. It would be our absolute pleasure to welcome you back and give you another opportunity to enjoy the beauty, tranquility and heartfelt hospitality of the Club. It was a true pleasure hosting you and we look forward to welcoming you back again soon for another exceptional stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Peter M., Thank you for taking the time to share your wonderful feedback following your family stay with us. We are delighted to know that you enjoyed the beautiful views, good food and attentive service and that you found our team cultured and welcoming. It is especially pleasing to hear that you appreciated the cleanliness of the hotel and our well-manicured gardens, flora and fauna. Your kind words are a great encouragement to our entire team and we are grateful that you chose Fairmont Mount Kenya Safari Club for your stay. We look forward to welcoming you and your family back for another memorable experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear John K., Thank you for taking the time to share such a lovely review following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you enjoyed the warmth and attentiveness of our team across reception, the restaurant and housekeeping and that the thoughtful attention to detail helped make your stay feel truly homely. It is especially wonderful to hear that the fireplace in your room added something special to your experience and made your time with us even more memorable. We are also grateful for your kind recognition of Daniel. We will be sure to share your appreciation with him, as such feedback is a wonderful encouragement to our colleagues. Thank you for your continued loyalty to Fairmont and for recommending us. We very much look forward to welcoming you and your partner back for another comfortable and memorable stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Magnus B., Thank you very much for sharing such a wonderful reflection on your recent family stay at Fairmont Mount Kenya Safari Club. We are truly delighted to know that you felt cared for and warmly welcomed throughout your entire stay, from the moment you arrived until your departure. Knowing that the kindness and attentiveness of our team made such a positive impression is incredibly meaningful to us. We are especially grateful for your lovely recognition of Jacqueline. It is wonderful to hear that she once again ensured you received such a warm welcome and attentive care. We will be delighted to share your kind words with her, as recognition from our returning guests is a particularly special encouragement. We are equally pleased that you enjoyed the many experiences across the Club, from our culinary offerings and bar to the pool, concierge and Kids’ services. It is wonderful to know that your family was able to make the most of your time with us. Thank you for your continued loyalty to Fairmont Mount Kenya Safari Club and for allowing us the privilege of welcoming you and your family once again. We look forward to creating many more memorable moments for you on your future visits. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Varun A., Thank you for taking the time to share such thoughtful and candid feedback following your stay at Fairmont Mount Kenya Safari Club. We are truly pleased to know that the warmth and genuine care of our team made you feel welcomed throughout your stay, and that you enjoyed the comfort of your room, the fireplace and the beauty of our surroundings. It is especially wonderful to know that Winrose at reception, our service colleagues and the chef at the live cooking section stood out and contributed positively to your experience. We will be delighted to share your kind recognition with them. At the same time, we sincerely apologize that several aspects of your experience did not live up to the standards you expected from Fairmont. We particularly regret that the lunch offering did not feel at the level you anticipated and that your experience at Zebar was affected by the extended wait for your à la carte order and the quality of the paneer dish. We understand how disappointing this must have been, particularly when dining is such an important part of a luxury stay. Your comments regarding the variety and consistency of our culinary offerings are sincerely appreciated and have been shared with our Food and Beverage team for their attention. We also acknowledge your feedback regarding the speed of the Wi-Fi and your welcome drink experience. We are sincerely sorry that the welcome amenity was not offered to you as expected during your arrival and that it was instead offered at departure. We appreciate you bringing this to our attention. Your feedback is valuable to us because it highlights both what our team is doing well and where we have an opportunity to do better. We are grateful for your recognition of our hospitality and for your continued loyalty as an ALL member. We would be delighted to welcome you and your family back to Fairmont Mount Kenya Safari Club, with the hope of providing the seamless, attentive and truly memorable experience you should expect from us. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Chrisold B. D., Thank you sincerely for taking the time to share such generous and heartfelt words about your stay at Fairmont Mount Kenya Safari Club. I am truly touched by your recognition of my presence and involvement throughout your stay. For me, hospitality is about being present, listening, paying attention to the details and ensuring that every guest feels genuinely cared for. Knowing that this came through during your visit means more to me than I can express. I am equally delighted that Paul and the two ladies at breakfast made such a wonderful impression. I will be sure to share your kind words with them personally, as recognition from our guests is one of the greatest encouragements for our team. It was an absolute pleasure having you with us and I am so pleased that you found the property, our hospitality and the overall experience worthy of such high praise. Thank you for recognizing the passion and dedication that our entire team puts into creating memorable stays. It was a true pleasure hosting you and we look forward to welcoming you back again soon for another exceptional stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Samuel R. M., Thank you for sharing such a wonderful review following your recent stay with us. We are delighted to know that you enjoyed the beauty and tranquility of our grounds, the comfort and cleanliness of your suite and the warmth of our hospitality. It is especially gratifying to hear that you enjoyed relaxing by the fireplace after exploring the property and that our culinary offerings added to your experience. We also sincerely appreciate you highlighting the temperature of the pool. We understand how disappointing this can be when you are expecting a heated pool and your feedback has been noted with the relevant team. We are equally grateful for your comments regarding the Wi-Fi connection and our sustainability initiatives, particularly the refillable water stations and large-format amenities. Thank you for recommending us to families and for your kind recognition of our team. We look forward to welcoming you and your family back to Fairmont Mount Kenya Safari Club for another memorable stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Solano A., Thank you very much for taking the time to share your wonderful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you enjoyed the comfort of your room, the quality of our food and service and the beauty of our grounds and wildlife. It is especially rewarding to hear that you found the Animal Orphanage to be a fantastic facility and a memorable part of your experience. Your kind words are a wonderful encouragement to our team and reaffirm our commitment to creating exceptional experiences that celebrate the unique natural beauty and heritage of Mount Kenya. Thank you once again for choosing Fairmont Mount Kenya Safari Club. We hope to have the pleasure of welcoming you back for another memorable stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear James M., Thank you for taking the time to share your thoughtful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you enjoyed your time with us and that our team contributed to a pleasant and memorable experience. We equally appreciate your detailed suggestions, as they provide valuable insight into how we can continue to enhance the guest journey. Your observations regarding accessibility to Tusk Restaurant, the flow and waiting times at the live cooking stations and the possibility of introducing a dedicated live cooking station for meat have been noted with great attention. We understand how these details can make a meaningful difference to the overall dining experience and we will be sharing your feedback with the relevant teams for consideration. Thank you once again for recognizing the efforts of our team while also highlighting opportunities for improvement. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you and your family back for an even more seamless and memorable experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Nili S., Thank you very much for taking the time to share your wonderful feedback following your family stay at Fairmont Mount Kenya Safari Club. We are delighted to know that your experience was incredible from start to finish and that our team made your stay so enjoyable through their warmth and helpfulness. It is especially wonderful to hear that you found the Club to be such a great destination for families and that the beautiful views and expansive lawns added to your experience. Creating memorable experiences for our guests, both young and young at heart, is something we truly cherish. Your kind words are a wonderful encouragement to our entire team. Thank you once again for choosing Fairmont Mount Kenya Safari Club. We are thrilled to hear that you will be returning and we very much look forward to welcoming you and your family back for another exceptional stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.