Fairmont Mara Safari Club 5 stars

Customer review rating (ALL Rating) 4.8/5 127 reviews

Fairmont Mara Safari Club - Image 1
Fairmont Mara Safari Club - Image 2
Fairmont Mara Safari Club - Image 3
Fairmont Mara Safari Club - Image 4

Description

Hotel extras

  • 38 lavishly furnished deluxe waterfront tents overlooking the Mara River

  • 38 lavishly furnished deluxe waterfront tents overlooking the Mara River

  • Expansive and refreshing swimming pool.

  • Game drives with a guide to experience the Maasai Mara's famous wildlife.

  • Superb restaurant serving seasonally inspired cuisine, plus a cosy lounge and a stylish bar.

Our accommodation(s)

Hotel location

Fairmont Mara Safari Club

Masai Mara National Reserve, PO Box 58581
Masai Mara AITONG
Kenya

GPS:1.092444, 35.206291

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  127 reviews

TripAdvisor Rating  4.8/5  1,023 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Vedant M. Couples - Confirmed reviews ALL

entire stay was comfortable and relaxing cheers to your cheft who made every meal customised reception staff very helpful thanks to our driver for taking us around for great spottings only one thing, wish the hotel infra gets an upgrade its such a beutiful location

Dear Vedant, Thank you for your kind words regarding our staff and services. It is delightful to hear that you found your stay comfortable and that our team contributed positively to your experience. We appreciate your feedback about the infrastructure, and I assure you that we continually assess our facilities to enhance the guest experience while preserving the beauty of our location. Your satisfaction is our priority, and we hope to welcome you back for another special and memorable experience. Sincerely, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

Customer review rating 5.0/5

Vijay A. Families - Confirmed reviews ALL

From a Luxury Property you'd obviously expect high standards and I didn't disappoint. What stood out was the staff's hospitality. Every single staff took really good care of all our requirements and were proactive which is what I expect in the hospitality industry. Our guide, Mr.Lapore made sure we had the best safari drives of our lives. Gerald, the bar tender, always greeted me with a speciality drink curated just for me. Walter, who took care of our food orders, made sure I get the food which were not on the menu. The chef's made sure my mom got her Jain Meals available without any hassle. Wallace, at the reception, took care of all our requirements and was super proactive. The other ladies at the reception (I'm forgetting the names, I'm sorry), were super sweet at all times. It's the people who make the experience great. And the staff here made sure we had the best time of our lives.

Dear Vijay, Thank you for taking the time to share your positive experience at Fairmont Mara Safari Club. We are delighted to hear that our staff made a significant impact on your stay. Their dedication to hospitality is indeed a reflection of our commitment to providing exceptional service. It is wonderful to know that Lepore, your safari guide, contributed to making your drives memorable. We also appreciate your recognition of Gerald, Walter, and Wallace, as well as the entire team at the reception. Their proactive approach in catering to your needs, including special meal requests, is something we take pride in. Your kind words about their efforts will surely be shared with them. We strive to create lasting memories for our guests, and it is gratifying to learn that we succeeded during your stay. We hope to welcome you back for another exceptional experience in the future. Sincerely, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

Customer review rating 4.5/5

Daniel V. Solo - Confirmed reviews ALL

Wonderful experience, food was amazing, everyone was polite and rooms were beautiful. Breathtaking location

Dear our esteemed guest, Thank you for taking the time to share your wonderful experience at Fairmont Mara Safari Club. We are delighted to hear that you enjoyed the amazing food, the polite service, and the beauty of our rooms and location. Your feedback is greatly appreciated. Sincerely, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

Customer review rating 5.0/5

Rashaun C. Couples - Confirmed reviews ALL

I celebrated my 50th birthday at the Fairmont Mara Safari Club, and it was nothing short of magical. From the moment I arrived, the customer service was exceptional. The staff made me feel genuinely welcomed and celebrated every step of the way. My room was beautifully decorated for my birthday, which was such a thoughtful surprise. At dinner, the team went above and beyond by singing the traditional happy birthday song and presenting a cake. It was a moment I’ll never forget. The food throughout the stay was excellent, with a great variety and consistently high quality. A special shoutout to Jeremiah, our safari guide, who was absolutely fantastic. Thanks to his knowledge and dedication, we were lucky enough to see 4 of the Big 5 during our game drives, an incredible experience. The setting along the Mara River, the attention to detail, and the warmth of the entire staff made this milestone birthday truly unforgettable. I highly recommend the Fairmont Mara Safari Club for anyone looking for a world-class safari experience with heartfelt hospitality.

Dear C., Thank you for taking the time to share your wonderful experience celebrating your 50th birthday at Fairmont Mara Safari Club. We are thrilled to hear that our customer service met your expectations and that you found your room comfortable and beautifully decorated. It is heartwarming to know that our team contributed to making your special day memorable, from the thoughtful surprises to the special dinner celebration. Your kind words about Jeremiah, our safari guide, are greatly appreciated; we take pride in providing knowledgeable guides who enhance our guests' experiences in the Mara. We are delighted that you enjoyed the variety and quality of our food offerings, as well as the stunning setting along the Mara River. Thank you for recommending our lodge for a world-class safari experience. We hope to welcome you back for more unforgettable moments in the future. Sincerely, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

Customer review rating 5.0/5

Karen B. Business - Confirmed reviews ALL

I loved my stay, and was sad to leave. Everything was fantastic from the minute I arrived to the time I left. The Kenyan people are very warm, friendly and so hospitable, I will never forget this experience. Thank you to everyone for an unforgettable time.

Dear Karen B., Thank you for your kind words regarding your recent stay. We are delighted to hear that you had a memorable experience and appreciated the warmth and hospitality of our team. Your feedback is greatly valued, and we hope to welcome you back in the future. Kind Regards, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 49 reviews 9.5/10 Location
  • 54 reviews 9.1/10 Room
  • 119 reviews 9/10 Service
  • 5 reviews 4.2/10 WiFi
  • 81 reviews 9.5/10 Food
  • 60 reviews 9.2/10 Amenities
  • 33 reviews 9.8/10 Vibe
  • 13 reviews 9.5/10 Comfort

Powered by Trustyou