Fairmont Mara Safari Club 5 stars

Customer review rating (ALL Rating) 4.8/5 130 reviews

Fairmont Mara Safari Club - Image 1
Fairmont Mara Safari Club - Image 2
Fairmont Mara Safari Club - Image 3
Fairmont Mara Safari Club - Image 4

Description

Hotel extras

  • 38 lavishly furnished deluxe waterfront tents overlooking the Mara River

  • 38 lavishly furnished deluxe waterfront tents overlooking the Mara River

  • Expansive and refreshing swimming pool.

  • Game drives with a guide to experience the Maasai Mara's famous wildlife.

  • Superb restaurant serving seasonally inspired cuisine, plus a cosy lounge and a stylish bar.

Our accommodation(s)

Hotel location

Fairmont Mara Safari Club

Masai Mara National Reserve, PO Box 58581
Masai Mara AITONG
Kenya

GPS:1.092444, 35.206291

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  130 reviews

Customer review rating 5.0/5

John S. Couples - Confirmed reviews ALL

We loved the adventure. The wildlife and food and service excellent

Dear S., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the adventure and found our wildlife, food, and service to be excellent. Your kind words motivate us to continue providing memorable experiences for our guests. We look forward to welcoming you back. Sincerely, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

Customer review rating 4.5/5

Shirish R. S. Couples - Confirmed reviews ALL

Stay was good. Food could have been better, for the price charged.

Dear Shirish, Thank you for your feedback regarding your stay. We are pleased to hear that you found your experience comfortable. Your comments about the food have been noted, and we appreciate your insights as we continually strive to enhance our offerings. Sincerely, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

Customer review rating 4.5/5

Vedant M. Couples - Confirmed reviews ALL

entire stay was comfortable and relaxing cheers to your cheft who made every meal customised reception staff very helpful thanks to our driver for taking us around for great spottings only one thing, wish the hotel infra gets an upgrade its such a beutiful location

Dear Vedant, Thank you for your kind words regarding our staff and services. It is delightful to hear that you found your stay comfortable and that our team contributed positively to your experience. We appreciate your feedback about the infrastructure, and I assure you that we continually assess our facilities to enhance the guest experience while preserving the beauty of our location. Your satisfaction is our priority, and we hope to welcome you back for another special and memorable experience. Sincerely, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

Customer review rating 5.0/5

Vijay A. Families - Confirmed reviews ALL

From a Luxury Property you'd obviously expect high standards and I didn't disappoint. What stood out was the staff's hospitality. Every single staff took really good care of all our requirements and were proactive which is what I expect in the hospitality industry. Our guide, Mr.Lapore made sure we had the best safari drives of our lives. Gerald, the bar tender, always greeted me with a speciality drink curated just for me. Walter, who took care of our food orders, made sure I get the food which were not on the menu. The chef's made sure my mom got her Jain Meals available without any hassle. Wallace, at the reception, took care of all our requirements and was super proactive. The other ladies at the reception (I'm forgetting the names, I'm sorry), were super sweet at all times. It's the people who make the experience great. And the staff here made sure we had the best time of our lives.

Dear Vijay, Thank you for taking the time to share your positive experience at Fairmont Mara Safari Club. We are delighted to hear that our staff made a significant impact on your stay. Their dedication to hospitality is indeed a reflection of our commitment to providing exceptional service. It is wonderful to know that Lepore, your safari guide, contributed to making your drives memorable. We also appreciate your recognition of Gerald, Walter, and Wallace, as well as the entire team at the reception. Their proactive approach in catering to your needs, including special meal requests, is something we take pride in. Your kind words about their efforts will surely be shared with them. We strive to create lasting memories for our guests, and it is gratifying to learn that we succeeded during your stay. We hope to welcome you back for another exceptional experience in the future. Sincerely, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

Customer review rating 4.5/5

Daniel V. Solo - Confirmed reviews ALL

Wonderful experience, food was amazing, everyone was polite and rooms were beautiful. Breathtaking location

Dear our esteemed guest, Thank you for taking the time to share your wonderful experience at Fairmont Mara Safari Club. We are delighted to hear that you enjoyed the amazing food, the polite service, and the beauty of our rooms and location. Your feedback is greatly appreciated. Sincerely, Stephen Keriga | Lodge Manager & Fairmont Mara Safari Club Team

Other web-users rate our hotel

  • 50 reviews 9.5/10 Location
  • 52 reviews 9.2/10 Room
  • 122 reviews 9.4/10 Service
  • 5 reviews 4.2/10 WiFi
  • 60 reviews 9.1/10 Amenities
  • 32 reviews 9.8/10 Vibe
  • 13 reviews 9.5/10 Comfort
  • 11 reviews 10/10 Cleanliness

Powered by Trustyou