Mövenpick Hotel Jumeirah Beach 5 étoiles

Dear Mr. A., Please allow me to respond in English. Thank you for taking the time to share your wonderful feedback. We are thrilled that you and your family enjoyed your stay with us. It's great to hear that our location, the cleanliness of the hotel, and the warm service from our team contributed to your pleasant experience. I am especially pleased to hear your kind words about Yahya and Murugesan. They excel at creating a welcoming and attentive experience, and I will be delighted to pass on your compliments to them. They will be so happy to know they made a positive impression. Thank you for also highlighting our sustainability efforts, particularly our use of glass water bottles. It is always encouraging when guests notice the small steps we are taking to reduce our environmental impact. We appreciate your feedback regarding the Wi-Fi and accessibility, and we will certainly share your comments with the relevant teams as we continue to enhance our guest experience. Finally, thank you for your loyalty as an ALL – Accor Live Limitless Classic member. It is always a pleasure to welcome our members, and we look forward to seeing you again at Mövenpick Hotel Jumeirah Beach on your next visit to Dubai. Warm regards, Alix Loyer Director of Operations

Dear H., Thank you for taking the time to share your feedback following your recent experience in our hotel. I am truly sorry to read your experience was such a disappointment and will address your concerns with our management to prevent this from happening again. We are usually well known for our team’s great attention to detail and high-quality service, and I regret that we did not meet those standards during your visit. It would be a pleasure to welcome you back to our hotel in the future for us to restore your faith in our services so please do not hesitate to contact me personally and reach out via email for any further assistance or future stay at ho… Sincerely, Akash Gimhan Front Office Duty Manager Mövenpick Hotel Jumeirah Beach

Dear Maxime, Thank you for sharing your feedback regarding your stay at Mövenpick Jumeirah Beach. We are delighted to know that you found your experience exceptional and appreciated the kindness of our reception and restaurant teams, as well as the cleanliness of the rooms and the quality of the food. At the same time, we regret your disappointment regarding the charges for beverages during your stay. Please accept our apologies for any inconvenience caused. Your comments have been shared with the relevant management team for review and consideration. We truly value your feedback and hope to have the opportunity to welcome you back again for an even more seamless experience in the future. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Mr. M., Please allow me to respond to you in English. Thank you for your perfect rating and for taking the time to share your feedback. We are delighted to know you had such a great stay with us and that everything from the accommodation and cleanliness to the breakfast and overall service met your expectations. It is especially rewarding to hear your appreciation for our team and the professionalism they showed throughout your visit. We would also like to sincerely thank you for highlighting my colleague who assisted you on Saturday, 30th May. Your kind words will be shared with her, and we are sure she will be very pleased to know she made such a positive impression. Thank you once again for choosing to stay with us. We truly appreciate your recommendation and look forward to welcoming you back in the future. Warm regards, Alix Loyer Director of Operations

Dear Mr. Z., Thank you very much for your continued trust and for sharing a thoughtful review following your recent stay with us. It's truly delightful to know that our hotel feels like a home away from home each time you visit and that the warm welcome from our team continues to make your stays so comfortable. We are especially pleased to hear your kind recognition of the reception colleague and doorman who welcomed you upon your late-night arrival on 18 May. Genuine hospitality is something we take great pride in, and your comments are a wonderful encouragement to the entire team. We are also delighted that you continue to value our location, service, room service, concierge team, and overall value for money. At the same time, we sincerely appreciate your constructive feedback regarding the WiFi connection speed. We understand how important a stable and fast connection is, particularly during business trips, and your comments have been shared with the relevant team for review and improvement. We also regret your disappointment concerning the ALL-loyalty programme points eligibility when bookings are made through travel agencies. As a valued ALL Silver member, your feedback is very important to us, and we completely understand your concerns. Thank you once again for your generous ratings and kind words. It is always a pleasure to welcome you back, and we look forward to seeing you again soon for another comfortable and memorable stay at Mövenpick Hotel Jumeirah Beach. Sincerely, Alix Loyer Director of Operations