Dear Kouassi, Thank you for choosing Mövenpick Jumeirah Beach for your family holiday and for taking the time to share your experience. We are delighted that our team contributed to a comfortable and enjoyable visit for you and your family. We also appreciate your constructive comments regarding the dinner selection and internet connection. Your feedback has been shared with the relevant teams as we continue looking for ways to enhance the guest experience. Thank you once again for your trust and kind appreciation of our team. We look forward to welcoming you and your family back again in the future. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Lalia, Thank you for sharing your feedback following your stay at Mövenpick Jumeirah Beach. We are pleased that you appreciated our convenient location and found our team welcoming. We apologize for the oversight regarding the welcome drink upon arrival. Although you were understanding, we recognize that these small details are important and will remind the team to ensure they are consistently delivered. We hope to have the pleasure of welcoming you back again soon. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Aboubacar, Thank you for your thoughtful and detailed feedback following your family’s stay at Mövenpick Jumeirah Beach. We are delighted to know that our team helped create a welcoming and memorable experience for you and your family. We are especially grateful for your kind recognition of Irene, Mary, Morgan, Nitin, and our Pool team. It is wonderful to hear that our colleagues were attentive to your family’s needs and helped make your children’s special moments even more enjoyable. We also appreciate your constructive suggestions regarding breakfast variety, airport transportation, children’s activities, and dining options. These comments are valuable and will be shared with the relevant teams for consideration. Thank you once again for choosing Mövenpick Jumeirah Beach. We would be delighted to welcome you and your family back again in the future. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Mohamed, Thank you for your wonderful feedback following your stay at Mövenpick Jumeirah Beach. We are delighted to know that you enjoyed our magnificent location and the overall experience. Thank you for your kind recommendation. Your support is truly appreciated, and we look forward to welcoming you back again for another memorable stay. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Nabil , Thank you for sharing your detailed feedback following your stay at Mövenpick Jumeirah Beach. We are pleased to know that you appreciated our cleanliness, location, and dinner selection. We also value your comments regarding the breakfast choices and pool experience. Your feedback on the pool area and guest guidelines has been shared with the relevant teams for review and consideration. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even more enjoyable stay. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Youssef Z., Thank you for sharing your experience with us. We are delighted to know that you and your family enjoyed your stay and appreciated our convenient location, as well as the comfort of your room, breakfast, and service from our team. It was a pleasure to welcome you as an ALL Classic member, and we truly appreciate your continued trust in Accor. I have also noted your comment regarding the Wi-Fi speed. We understand the importance of a fast and reliable connection, and your feedback will be shared with the relevant team. Thank you for recommending Mövenpick Hotel Jumeirah Beach. We look forward to welcoming you and your family back to Dubai. Warm regards, Alix Loyer Director of Operations

Dear RIAD , Thank you for sharing your experience following your recent stay at Mövenpick Jumeirah Beach. We are delighted that you found our location ideal and that the service and dining met your expectations. Your satisfaction is our utmost priority. Sincerely, Mohamed Ezzeldin

Dear Mr. A., Please allow me to respond in English. Thank you for taking the time to share your wonderful feedback. We are thrilled that you and your family enjoyed your stay with us. It's great to hear that our location, the cleanliness of the hotel, and the warm service from our team contributed to your pleasant experience. I am especially pleased to hear your kind words about Yahya and Murugesan. They excel at creating a welcoming and attentive experience, and I will be delighted to pass on your compliments to them. They will be so happy to know they made a positive impression. Thank you for also highlighting our sustainability efforts, particularly our use of glass water bottles. It is always encouraging when guests notice the small steps we are taking to reduce our environmental impact. We appreciate your feedback regarding the Wi-Fi and accessibility, and we will certainly share your comments with the relevant teams as we continue to enhance our guest experience. Finally, thank you for your loyalty as an ALL – Accor Live Limitless Classic member. It is always a pleasure to welcome our members, and we look forward to seeing you again at Mövenpick Hotel Jumeirah Beach on your next visit to Dubai. Warm regards, Alix Loyer Director of Operations

Dear H., Thank you for taking the time to share your feedback following your recent experience in our hotel. I am truly sorry to read your experience was such a disappointment and will address your concerns with our management to prevent this from happening again. We are usually well known for our team’s great attention to detail and high-quality service, and I regret that we did not meet those standards during your visit. It would be a pleasure to welcome you back to our hotel in the future for us to restore your faith in our services so please do not hesitate to contact me personally and reach out via email for any further assistance or future stay at ho… Sincerely, Akash Gimhan Front Office Duty Manager Mövenpick Hotel Jumeirah Beach

Dear Maxime, Thank you for sharing your feedback regarding your stay at Mövenpick Jumeirah Beach. We are delighted to know that you found your experience exceptional and appreciated the kindness of our reception and restaurant teams, as well as the cleanliness of the rooms and the quality of the food. At the same time, we regret your disappointment regarding the charges for beverages during your stay. Please accept our apologies for any inconvenience caused. Your comments have been shared with the relevant management team for review and consideration. We truly value your feedback and hope to have the opportunity to welcome you back again for an even more seamless experience in the future. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Mr. M., Please allow me to respond to you in English. Thank you for your perfect rating and for taking the time to share your feedback. We are delighted to know you had such a great stay with us and that everything from the accommodation and cleanliness to the breakfast and overall service met your expectations. It is especially rewarding to hear your appreciation for our team and the professionalism they showed throughout your visit. We would also like to sincerely thank you for highlighting my colleague who assisted you on Saturday, 30th May. Your kind words will be shared with her, and we are sure she will be very pleased to know she made such a positive impression. Thank you once again for choosing to stay with us. We truly appreciate your recommendation and look forward to welcoming you back in the future. Warm regards, Alix Loyer Director of Operations

Dear Mr. Z., Thank you very much for your continued trust and for sharing a thoughtful review following your recent stay with us. It's truly delightful to know that our hotel feels like a home away from home each time you visit and that the warm welcome from our team continues to make your stays so comfortable. We are especially pleased to hear your kind recognition of the reception colleague and doorman who welcomed you upon your late-night arrival on 18 May. Genuine hospitality is something we take great pride in, and your comments are a wonderful encouragement to the entire team. We are also delighted that you continue to value our location, service, room service, concierge team, and overall value for money. At the same time, we sincerely appreciate your constructive feedback regarding the WiFi connection speed. We understand how important a stable and fast connection is, particularly during business trips, and your comments have been shared with the relevant team for review and improvement. We also regret your disappointment concerning the ALL-loyalty programme points eligibility when bookings are made through travel agencies. As a valued ALL Silver member, your feedback is very important to us, and we completely understand your concerns. Thank you once again for your generous ratings and kind words. It is always a pleasure to welcome you back, and we look forward to seeing you again soon for another comfortable and memorable stay at Mövenpick Hotel Jumeirah Beach. Sincerely, Alix Loyer Director of Operations

Dear Mr. S., Thank you for your exceptional review and for sharing such kind feedback following your recent family stay with us. We are truly pleased to know that you consider our hotel among the best in Dubai. Your kind words, especially describing your experience as “excellence itself,” mean a great deal to our entire team and serve as strong encouragement for all of us. It is also very rewarding to learn that every part of your stay met your expectations. We always aim to provide a smooth, comfortable, and welcoming experience, and we are glad this came through during your visit. We would also like to sincerely thank you for your continued loyalty as an ALL Accor – Classic member. Your trust and support are highly valued, and it was a pleasure to host you and your family. We look forward to welcoming you back again soon for another memorable stay. Warm regards, Alix Loyer Director of Operations

Dear Mr. Mostapha, Please allow me to respond to you in English. Thank you very much for sharing your detailed feedback and for your perfect score. We are pleased to know that you enjoyed a comfortable stay and appreciated the hotel’s location, as well as the overall experience with us. We are especially grateful for your kind mention of Mahmood and his warm welcome. Your recognition will be shared with him, and it will certainly mean a great deal to the team. It is also encouraging to hear your positive comments on our cleanliness, breakfast selection, WiFi, and the service provided by our team. We value your additional note regarding amenities and sustainability efforts, as feedback like yours helps us refine and improve the guest experience further. Thank you once again for your recommendation and for choosing to stay with us as an ALL Accor Classic member. We look forward to welcoming you back on your next visit. Warm regards, Alix Loyer Director of Operations

Dear Mr. M., Thank you very much for taking the time to share such a wonderful review following your recent stay at Mövenpick Hotel Jumeirah Beach. We are truly delighted to read that you had a perfect stay and appreciated our ideal location in Jumeirah Beach Residence (JBR), as well as the cleanliness and comfort of the hotel. It is especially rewarding to know that you found our service top-notch and enjoyed the excellent quality of our food and breakfast offerings. Your perfect ratings across all areas, including check-in, accommodation, cleanliness, team service, and check-out, are greatly appreciated and reflect the consistent efforts of our team to deliver an exceptional guest experience. We are also pleased to know that our commitment to sustainability met your expectations and that you would highly recommend us to others. As an ALL-Accor member, your recognition means a great deal to us. Thank you once again for your kind words and support. We look forward to welcoming you back for another excellent stay in the future. Warm regards, Alix Loyer Director of Operations

Dear Mr. D., Please allow me to respond to you in English. Thank you very much for taking the time to share your feedback following your recent stay with us. We are truly delighted to hear that you enjoyed your stay at Mövenpick Hotel Jumeirah Beach and that your overall experience was so positive. It is wonderful to know that you appreciated the smooth arrival and departure, comfortable accommodation, reliable WiFi, and the efficiency of our team throughout your visit. As a valued ALL – Accor Platinum member, your recognition means a great deal to us, and we are sincerely grateful for your continued loyalty. It is always a pleasure to welcome our Platinum guests, and we are pleased that your experience reflected the level of care and attention you expect. We are especially pleased to read your kind words about Shiella. Her professionalism, kindness, and genuine dedication to guest satisfaction are exactly what we strive for, and we will be delighted to share your appreciation with her and the entire team. We also appreciate your feedback regarding the breakfast experience. While we are pleased that much of your stay met your expectations, your comments are important to us and will be carefully reviewed as we continue to enhance our offerings. Thank you once again for your kind recommendation. We look forward to welcoming you back soon for another memorable stay. Warm regards, Alix Loyer Director of Operations

Dear Abdelmalek, Thank you for sharing your feedback and for choosing to stay with us again. I am sorry to hear that the dining experience during your recent visit did not meet the positive memories and expectations from your previous stays. Please accept my sincere apologies for the disappointment caused. Your satisfaction is very important to us, and it is regrettable to know that we were not able to maintain the same standard you had experienced before. Your comments regarding the food quality and overall dining experience have been noted and shared with the culinary team for careful review and improvement. Thank you once again for your valuable feedback. Kind regards, Mohamed Ezzeldin Front Office Manager

Dear Mounir, I sincerely thank you for taking the time to share your positive experience following your stay at the Mövenpick Hotel Jumeirah Beach. We are delighted to learn that you appreciated our location and the attentive service of our staff, particularly from Paraveen and Munayin. Your satisfaction is our priority, and knowing that you were touched by the attention given to your well-being is very rewarding. We hope to have the pleasure of welcoming you back to our hotel during your next visit to Dubai. Sincerely, Mohamed Ezzeldin Front office Manager

Dear Nabil, Thank you for sharing your positive experience following your stay at the Mövenpick Jumeirah Beach. We are delighted to learn that your stay met your expectations. Your satisfaction is our priority, and your comments encourage us to maintain our high standards of hospitality. Sincerely, Mohamed Ezzeldin Front office manager