Mövenpick Jumeirah Beach

Dear Ms. O., Please allow me to reply in English. Thank you for taking the time to review us following your recent stay. I am delighted to hear that you had a great stay with us and that you enjoyed the location of our hotel. Thank you also for acknowledging the level of service provided by our team members, especially Arief. We make every effort to ensure your expectations are exceeded. And thank you for your honest feedback regarding the latest investment being made in our area. We too, are looking forward to the building works in the area finishing soon, and we look forward to having you back to see the improvements in the district once this has been completed. I am happy to know that it did not have an impact on your stay with us. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel soon. Warm regards, Amery Burleigh General Manager

Dear Ms. M., Please allow me to reply in English. Thank you for taking the time to review us following your recent stay. I am delighted to know that you and your family had a great time with us and that you liked the location of our hotel. And thank you for acknowledging the level of service provided by our team members, especially Alix. I will personally share your feedback with her. I also see that the Internet was an issue, and I would just like to let you know that we recently completed significant upgrade of our network and delivered lightening speed internet for our guests. Some of our guests are using VPNs that slow down the speed of connection, so this may be the issue. If this is not the case, we would greatly appreciate your feedback so that we may identify the problem and fix it. And all you need to do for connecting to the Wi-Fi is to select our network and mention your email address. I am sorry that you felt it was a bit complicated. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel without above experience. Warm regards, Amery Burleigh General Manager

Dear Mr. G., Please allow me to reply in English. Thank you for taking the time to share your feedback and I am genuinely sorry we did meet your expectations. I am truly sorry to hear that you were disturbed by noise from the neighboring site. Although this is something beyond our control, we too are looking forward to the completion of the works. We have clearly informed all of our partners of the ongoing works, and it is listed on our website under the “Need to Know” section. I am sorry this was not brought to your attention. Thank you also for your feedback about Internet connection by the pool. Just to avoid misunderstanding, I would like to let you know that as our pool is located on top of the road and can be used by other people, we have created an additional network with a password for our guests in house to make sure that the speed of internet connection remains high. I am so sorry that this was not communicated with you properly. I have also noticed your feedback about cleanliness, as well as about availability of masks in our hotel, and I do apologize for this. We are generally well known and recognized for the extra efforts we make to ensure our hotel is extra clean and hygienic, especially during these times, so I am sorry this was not your experience. I will forward your feedback to our Executive Housekeeper, as I can see there is an opportunity to offer some additional training in service for our colleagues. And I will personally follow up with our management team to ensure that we always have masks available in our hotel. And I have noticed your rating about your satisfaction with ALL membership loyalty. I would really appreciate it if you would consider providing me with more details about your experience so that I may personally follow up. My direct contact is Am… I can assure you that the care and comfort of our guests is our number one priority. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel without above experience. Warm regards, Amery Burleigh General Manager

Dear Mr. B., Please allow me to reply in English. Thank you for taking the time to review us following your recent stay. I am delighted to know that you had a good experience with us and that you found our hotel clean. I am also glad to know that you enjoyed the location of our hotel. Thank you also for acknowledging the level of service provided by our team. We make every effort to ensure your expectations are exceeded. And I am thrilled to know that you enjoyed the daily breakfast in our Talk Restaurant. I am also sorry to hear that it was a challenge for you to find a team member who speaks French, as we had only one French speaker at the reception during your stay with us. And I have noticed your rating about your satisfaction with ALL membership loyalty. I would really appreciate it if you would consider providing me with more details about your experience so that I may personally follow up. My direct contact is Am… I can assure you that the care and comfort of our guests is our number one priority. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel without above experience. Warm regards, Amery Burleigh General Manager

Dear Ms. A., Please allow me to reply in English. Thank you for taking the time to review us following your recent stay. I am glad to know that you enjoyed the location of our hotel. And thank you for acknowledging the level of service provided by our team. We make every effort to ensure your expectations are exceeded. I am also truly sorry to hear that you were disturbed by noise from the neighboring site. Although this is something beyond our control, we too are looking forward to the completion of the works. We have clearly informed all of our partners of the ongoing works, and it is listed on our website under the “Need to Know” section. I am sorry this was not brought to your attention. I have also noticed your rating about your breakfast experience. And I would really appreciate it if you would consider providing me with more details about your experience so that I may follow up personally. My direct contact is Am… And I am truly sorry that you found our prices for rooms a little bit expensive. Acknowledging that we are located in one of the most popular touristic areas in Dubai, but being surrounded by many new buildings, we offer rates reflective of this inconvenience and our prices are always the lowest one amongst the internationally branded hotels in the JBR area. I am sincerely sorry that you felt otherwise. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel without above experience. Sincerely, Amery Burleigh General Manager