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Swissôtel Krasnye Holmy 5 stars

Customer review rating 4.6/5 2,308 reviews

ALLSAFE approved hotel

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Swissôtel Krasnye Holmy
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+ 15 Services

Hotel extras

  • Labelled ALLSAFE

  • Panoramic skyline and Moskva River views from one of Moscow's tallest buildings

  • Three dining outlets offering everything from healthy Alpine cuisine to curated cocktails

  • Luxury spa and fitness facilities including a heated indoor pool and relaxation area

  • Diverse conference and banqueting facilities, from boardrooms to ballrooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Boat excursions Paying
Catering
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Swissôtel Krasnye Holmy

Kosmodamianskaya nab 52 bld 6
115054 moscow
russian federation

Tel: +74957879800

Fax: (+7)4957879898

Check-in from 14h00

Check out up to 12h00

  • By plane

    DOMODEDOVO INTERNATIONAL AIRPORT At 40km / 24.85 miles

  • By plane

    SHEREMETYEVO INTERNATIONAL APT At 34km / 21.13 miles

  • By plane

    VNUKOVO INTERNATIONAL AIRPORT At 30km / 18.64 miles

GPS :55.733254, 37.644594

Our accommodation(s)

234 spacious rooms and suites with panoramic city views offer contemporary, uncluttered design and an ideal atmosphere for work or leisure. All rooms have luxurious bathrooms while suite amenities range from separate living areas to private kitchens. Guests of all rooms have access to the Swiss Executive Club Lounge, except for Swiss Business Advantage.

Our restaurants and bars

ACAPELLA RESTAURANT & LOUNGE

Type of cuisine: International

Acapella Restaurant & Lounge is the main restaurant of the hotel. The restaurant's team offers a contemporary international cuisine, focusing on local, eco-friendly, organic and seasonal ingredients and modern cooking techniques.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

CITY SPACE BAR

This stylish bar provides a sophisticated setting and spectacular views of the city. Our internationally renowned mixologists use their experience, imagination and understanding of ingredients to create unique, one-of-a-kind cocktails.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

LIGHT BAR

Lightbar provides the perfect atmosphere for an informal get-together, an afternoon tea or simply for enjoying a glass of your favorite wine. Enjoy light meals, beverages and coffee or tea with a perfect choice of freshly baked cakes and pastries.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 166

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Swissôtel Krasnye Holmy

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,308 reviews

Отличный отдых

Customer review rating 5.0/5

Fabio M. Business - 09/07/2021 Confirmed reviews ALL

As always, the hotel's staff was very professional and helpful.

Dear Mr. M., We appreciate your valued feedback. We hope to see you soon! Kind regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Grand Hotel

Customer review rating 4.0/5

Syed H. I. Friends - 30/06/2021 Confirmed reviews ALL

Swissotel is a nice option for those who want to enjoy the city life and nightlife of Moscow, though a bit far from the main tourist square. In a few years, renovation would be needed however the breakfast is really good.

Dear Mr. I., We appreciate your valued feedback. We hope to see you soon! Kind regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Perfect choice

Customer review rating 5.0/5

Pavel B. Solo - 24/06/2021 Confirmed reviews ALL

All was perfect as always. Looking forward to stay next time

Dear Pavel B., Thank you very much for the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Good location to discover Moscow and to relax after your adventures.

Customer review rating 5.0/5

Thomas Business - 22/06/2021 Confirmed reviews ALL

The hotel is conveniently located close to a train station and metro. From there, it is easy to travel to the Domodedovo airport or to the city center respectively. Also, the hotel offers excellent services, the personell is really friendly and helpful. Definitely will go back if there is a chance!

Dear Mr. K., We are happy to receive your response. Wishing you many happy returns! Kind Regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Very nice room

Customer review rating 4.5/5

Roman S. Business - 05/06/2021 Confirmed reviews ALL

everything was close to perfect. Unfurtunately the man at the entrance door was very unfriendly when he was measuring the temparature. Not so many guest respected to wear a mask.

Dear Roman S., We appreciate your valued feedback. All your comments are taken in consideration for better future experience. We hope to see you soon! Kind regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Perfect stay

Customer review rating 5.0/5

M. A. Business - 22/04/2021 Confirmed reviews ALL

I have enjoyed my stay in the hotel very much: perfect service, great location, cosy room

Dear M. A., Thank you very much for the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Unprofessional management

Customer review rating 1.5/5

Veronika M. Friends - 20/04/2021 Confirmed reviews ALL

Dear Swissotel, Unfortunately, my expectations were not met during the stay. First of all I had to switch room because the faucets in bath didn't work. I didn't have blankets in my room and the robes were absent. When I ordered room service the caviar was served in original can. Five star hotel? Not quite sure about this... Best Regards, Veronika M.

Уважаемая г-жа Кондратенко! Спасибо за Ваши подробные комментарии. Я приношу свои искренние извинения за неудобства, с которыми Вам пришлось столкнуться. Мы уже приняли меры по недопущению подобных ситуаций в будущем. Во время Вашего следующего пребывания я буду рад предложить Вам повышение категории номера до люкса. Будем рады приветствовать Вас снова! С наилучшими пожеланиями, Василий Гриштаков Директор по работе с клиентами и управлению качеством

Welcoming staff and splendid view to the city

Customer review rating 5.0/5

Artyom O. Families - 12/04/2021 Confirmed reviews ALL

Really appreciated our stay last weekend. Warm welcome at the arrival by concierge Gleb, efficient check in and amazing view from the room. On Saturday night we had some drinks at City Space bar, the cocktails with nice taste and accuracy were very well presented. The service provided by Egor who was taking care of us was impeccable. The buffet breakfast was very good and the staff was very friendly & anticipating. And finally, we truly enjoyed the spa with the pool and sauna, especially we were surprised that it was not many people there on Sunday afternoon. Bravo to all the team!

Dear Mr. O.., Thank you very much for the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

top hotel where all things come together

Customer review rating 5.0/5

Ilia Business - 09/04/2021 Confirmed reviews ALL

good rooms and facilities, top sky bar, great breakfast and sufficient parking spaces and everything with top service

Dear Ilia, We are happy to receive your high ratings and kind compliments. Wishing you many happy returns! Kind Regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

As always a very pleasant stay

Customer review rating 4.5/5

Fabio M. Business - 22/03/2021 Confirmed reviews ALL

I am very well acquainted with Swissotel having elected it to one my favourite residencies while in Moscow. Fantastic service, great location, dedicated personnel. I would recommend to my closest friends staying there!!!

Dear Fabio, We are happy to receive your kind review. Wishing you many happy returns! Kind Regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

good service and grear breakfast

Customer review rating 5.0/5

Хидже Х. Friends - 15/02/2021 Confirmed reviews ALL

I am satisfied with staying here, every staff was kind and thoughtful.

Dear Mrs. H.., Thank you very much for the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Top business hotel in Moscow

Customer review rating 4.0/5

Ilia Business - 05/02/2021 Confirmed reviews ALL

Very good hotel with excellent location and own parking. Excellent room service and safety facilities. Little bit outdated rooms might require some renovation. Great/top class restaurant and bar with superb view and ambiance.

Dear Ilia, Thank you very much for the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

The best times of this hotel remained in the past

Customer review rating 1.5/5

Sergey Friends - 11/10/2020 Confirmed reviews ALL

The first impression, which the guest gets, is communication with the security guides. When I arrived on 02 October, I was stopped by the security employee Alexander. It was a terrible experience. The person doesn’t smile, say like a commander with the soldiers, but not with the guests. His commands: put your bag on the big table, open the bag, pass without the bag led me to the desire to leave the hotel immediately. The hotel removed the screening machine and now guests had to get such an experience. I had two strange experiences in communication with the Front desk employees. Before I saw the real situation with the service in this hotel, I made one more reservation for December. During my stay I came to the reception and asked the employee, Kristina, to help me make a suite upgrade to my next reservation. I was informed that I could do it only during the reservation automatically. I tried to explain to Kristina that there is no such a function in the Accor booking system, and as I remembered that it was possible to do only with a call to Accor or to the hotel. Kristina said to me that she had another information and they could not do it. She advised me to call the hotel booking office on Monday or to Accor assistance. I asked to invite somebody from the hotel management, but I got an answer, that there was only Duty Manager but he was not competent in this question and anyway, I had time before December. The next day at 07:08, I tried to use the elevator to get to the restaurant for breakfast. The button on the second floor did not work. I went down to the Lobby level and tried to use another elevator. I even tried to use the room key for the restaurant floor access, but the second-floor button did not work on the second floor. I came at 07:10 to the reception and just asked the Front desk employee to call his colleague and inform that the second-floor buttons did not work. Instead of following my request, the employee began to explain that I probably used the elevator very early, and the function would begin to work at 7 am. I attracted his attention that it was already 07:10 am. The employee continued to ask me if I used the elevator just now. Of at least another employee just called the colleague and asked to turn on the function. The club lounge service was moved to the restaurant, but the quality leaves much to be desired. Nobody meets the guests. The hostess stand was empty. The menu style which the hotel used looked very unattractive – it looked like in a cheap canteen. Besides, two days the hotel offered absolutely the same menu for club guests. I placed my order for two glasses of sparkling wine and it was served only in 9 minutes. The server brought the wine already filled in the glasses without the bottle. So, I could not see what was filled in my glass. For the main dish, I was waiting for 44 minutes. The restaurant had low occupancy (at about 5 tables). The next morning, I ordered a poached egg with salmon, but I got the dish only in 19 minutes and without the salmon. I ordered 2 americanos with milk and In 7 minutes, the server brought only 1 cup and without the milk. I reminded my initial order. After 7 more minutes of expectation, I had to remind again about my coffee order. I got my coffee with milk only n 16 minutes after the order was placed. The restaurant had low occupancy. I liked the idea of making pre-arrangement for the gym and the swimming pool. But, when we came the first time for the Gym and the swimming pool, I had to return twice to reception from the changing room because the employee did not give us anything. The first time I returned for the towels for the swimming pool, I understood that I could not close the safe box. I returned to the employee for the keys and asked what else should I ask that I could use the facilities. Only after that, I got water but later had to return for small towels for a gym. I strongly do not recommend to use a swimwear drying machine, which is installed in the swimming pool. I spoiled the swimwear there. The furniture and the design in the room are very dated. In my panorama room, there was a sagging couch near the bed, a sagging table near the window, and the cracked nightstand looked terrible and spoiled the whole impression. I had to ask for a dental kit. I called the reception and was informed that my order would be delivered shortly. After 20 minutes of expectation, I had to call again. So, I got my order in 23 minutes. After check-out, the hotel tried to help me to use my suite night upgrade certificate. I am lucky that I checked the confirmation, which I got. The hotel tried to charge me 160 euros more than my initial booking, although such an upgrade is a complimentary option for a Platinum and Diamond Accor members. In general, it was a disappointing experience. Now I canceled my next stay in this hotel.

Dear Sergey, We appreciate your valued feedback. I regret to find out that your stay with us did not meet your expectations at certain points. We will certainly take all your comments into consideration for further improvement. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future! Kind regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

nice quiet place

Customer review rating 5.0/5

Anna Couples - 27/09/2020 Confirmed reviews ALL

we spent only one night here and the room was quiet and clean, the view from 24 floor was stunning, personal is very nice and caring.

Dear Anna, We are happy to receive your kind response. Wishing you many happy returns! Kind Regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

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