Swissôtel Krasnye Holmy 5 stars

Customer review rating 4.7/5 2,049 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Swissôtel Krasnye Holmy
See on a map
+ 17 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Breathtaking panoramic views

  • Spacious light-filled Rooms&Suites

  • Spa and Fitness fascilities

  • Award-wining City Space Bar&Restaurant

  • 11 beautiful ballrooms and meeting rooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • 1 restaurant(s)
  • 2 bar(s)
Business services
  • 9 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Swissôtel Krasnye Holmy

Kosmodamianskaya nab 52 bld 6
115054
moscow
russian federation

Tel: +74957879800

Fax: (+7)4957879898

Check-in from 14h00

Check out up to 12h00

  • By plane

    DOMODEDOVO INTERNATIONAL AIRPORT At 40km / 24.85 miles

  • By plane

    SHEREMETYEVO INTERNATIONAL APT At 34km / 21.13 miles

  • By plane

    VNUKOVO INTERNATIONAL AIRPORT At 30km / 18.64 miles

GPS :55.733254, 37.644594

Our accommodation(s)

234 spacious rooms and suites with panoramic views over the city offer contemporary, uncluttered design and create an ideal atmosphere for work or leisure. All the rooms have spacious bathrooms with a circular shower and a bath tub. Guests of all rooms have access to the Swiss Executive Club Lounge, except for Swiss Business Advantage.

Swiss Business Advantage, King Size Bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Business Executive, King Size Bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe

Panorama Room

  • Max. number of persons: 3
  • Area: From 47 / 506 sq ft
  • Views: City View, Historic side view *

* Subject to availability

  • High speed internet
  • Bathrobe

Swiss Business Advantage, Twin bedded

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe

Swiss Business Executive, Twin bedded

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe

Swiss Select King-Size Bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
Rooms

Our restaurants and bars

ACAPELLA RESTAURANT & LOUNGE

Type of cuisine: International

Acapella Restaurant & Lounge is the main restaurant of the hotel. The restaurant's team offers a contemporary international cuisine, focusing on local, eco-friendly, organic and seasonal ingredients and modern cooking techniques.

CITY SPACE BAR

Non contractual photo

This stylish bar provides a sophisticated setting and spectacular views of the city. Our internationally renowned mixologists use their experience, imagination and understanding of ingredients to create unique, one-of-a-kind cocktails.

LIGHT BAR

Non contractual photo

Lightbar provides the perfect atmosphere for an informal get-together, an afternoon tea or simply for enjoying a glass of your favorite wine. Enjoy light meals, beverages and coffee or tea with a perfect choice of freshly baked cakes and pastries.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 166

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Swissôtel Krasnye Holmy

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,049 reviews

The best times of this hotel remained in the past

Customer review rating 4.7/5

Sergey Friends - 11/10/2020 Confirmed reviews ALL

The first impression, which the guest gets, is communication with the security guides. When I arrived on 02 October, I was stopped by the security employee Alexander. It was a terrible experience. The person doesn’t smile, say like a commander with the soldiers, but not with the guests. His commands: put your bag on the big table, open the bag, pass without the bag led me to the desire to leave the hotel immediately. The hotel removed the screening machine and now guests had to get such an experience. I had two strange experiences in communication with the Front desk employees. Before I saw the real situation with the service in this hotel, I made one more reservation for December. During my stay I came to the reception and asked the employee, Kristina, to help me make a suite upgrade to my next reservation. I was informed that I could do it only during the reservation automatically. I tried to explain to Kristina that there is no such a function in the Accor booking system, and as I remembered that it was possible to do only with a call to Accor or to the hotel. Kristina said to me that she had another information and they could not do it. She advised me to call the hotel booking office on Monday or to Accor assistance. I asked to invite somebody from the hotel management, but I got an answer, that there was only Duty Manager but he was not competent in this question and anyway, I had time before December. The next day at 07:08, I tried to use the elevator to get to the restaurant for breakfast. The button on the second floor did not work. I went down to the Lobby level and tried to use another elevator. I even tried to use the room key for the restaurant floor access, but the second-floor button did not work on the second floor. I came at 07:10 to the reception and just asked the Front desk employee to call his colleague and inform that the second-floor buttons did not work. Instead of following my request, the employee began to explain that I probably used the elevator very early, and the function would begin to work at 7 am. I attracted his attention that it was already 07:10 am. The employee continued to ask me if I used the elevator just now. Of at least another employee just called the colleague and asked to turn on the function. The club lounge service was moved to the restaurant, but the quality leaves much to be desired. Nobody meets the guests. The hostess stand was empty. The menu style which the hotel used looked very unattractive – it looked like in a cheap canteen. Besides, two days the hotel offered absolutely the same menu for club guests. I placed my order for two glasses of sparkling wine and it was served only in 9 minutes. The server brought the wine already filled in the glasses without the bottle. So, I could not see what was filled in my glass. For the main dish, I was waiting for 44 minutes. The restaurant had low occupancy (at about 5 tables). The next morning, I ordered a poached egg with salmon, but I got the dish only in 19 minutes and without the salmon. I ordered 2 americanos with milk and In 7 minutes, the server brought only 1 cup and without the milk. I reminded my initial order. After 7 more minutes of expectation, I had to remind again about my coffee order. I got my coffee with milk only n 16 minutes after the order was placed. The restaurant had low occupancy. I liked the idea of making pre-arrangement for the gym and the swimming pool. But, when we came the first time for the Gym and the swimming pool, I had to return twice to reception from the changing room because the employee did not give us anything. The first time I returned for the towels for the swimming pool, I understood that I could not close the safe box. I returned to the employee for the keys and asked what else should I ask that I could use the facilities. Only after that, I got water but later had to return for small towels for a gym. I strongly do not recommend to use a swimwear drying machine, which is installed in the swimming pool. I spoiled the swimwear there. The furniture and the design in the room are very dated. In my panorama room, there was a sagging couch near the bed, a sagging table near the window, and the cracked nightstand looked terrible and spoiled the whole impression. I had to ask for a dental kit. I called the reception and was informed that my order would be delivered shortly. After 20 minutes of expectation, I had to call again. So, I got my order in 23 minutes. After check-out, the hotel tried to help me to use my suite night upgrade certificate. I am lucky that I checked the confirmation, which I got. The hotel tried to charge me 160 euros more than my initial booking, although such an upgrade is a complimentary option for a Platinum and Diamond Accor members. In general, it was a disappointing experience. Now I canceled my next stay in this hotel.

Dear Sergey, We appreciate your valued feedback. I regret to find out that your stay with us did not meet your expectations at certain points. We will certainly take all your comments into consideration for further improvement. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future! Kind regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

nice quiet place

Customer review rating 4.7/5

Anna Couples - 27/09/2020 Confirmed reviews ALL

we spent only one night here and the room was quiet and clean, the view from 24 floor was stunning, personal is very nice and caring.

good view

Customer review rating 4.7/5

Egor Solo - 12/08/2020 Confirmed reviews ALL

good cheesecake

Dear egor, Thank you very much for the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Very pleasant stay

Customer review rating 4.7/5

Aleksei Couples - 05/08/2020 Confirmed reviews ALL

Two nights stay the at club room.

Dear Aleksei, We are happy to receive your kind response. Wishing you many happy returns! Kind Regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Breathtaking views 5 star luxury hotel!

Customer review rating 4.7/5

Ruslan Friends - 27/07/2020 Confirmed reviews ALL

Dear all First of all I would love to say thanks as personally to everyone as to all staff : bellboy, security, front desk team, housekeeping & room service teams! To say that you are in 5 star hotel is to say nothing! At the very beginning when your car is arriving staff is treating you as VIP: At the reception each person is trying to help you with any questions. Fast checkin with professionals, same as fast checkout. Fantastic room service, gorgeous spa zone, beautiful lobby, elegant standard, business rooms & suite with breathtaking views, this is the fewest I can say about this delightful hotel! Thank you all for making leisure time welcomed & luxury! Take care !

Dear Ruslan, Thank you very much for the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

A true 5 stars!

Customer review rating 4.7/5

Nicolas Couples - 19/07/2020 Confirmed reviews ALL

The great views! Lobby! Staff! Facilities! Bars! A bit outdated rooms... But extremely clean and spacious!

Dear Nicolas, We appreciate your valued feedback and high ratings. We hope to see you soon! Kind regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Well located, pleasant and professional service.

Customer review rating 4.7/5

Michael F. Business - 22/03/2020 Confirmed reviews ALL

Everything is just perfect. The rooms are big and comfortable. There are few restaurants with a nice kitchen and reasonable prices. The place is a good choice for a business meeting and/or stay.

Dear Michael F., Thank you very much for the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Need an update

Customer review rating 4.7/5

Aeg Business - 27/01/2020 Confirmed reviews ALL

You have the most uncomfortable beds in the whole world of hotels. Do you have any plans to renew the beds at any time soon? My bathroom fixture (the one away from the shower, the one that you can not find if you are not familiar with the hotel) was also broken. I think the hotel was ahead of its time when it was first built, but definitely needs a renovation. You don't have a plug near the bed, at this age, where we sleep with our phones.

Dear AEG, Thank you for the valued feedback. I regret to find out that your stay with us did not meet your expectations at certain points. We will certainly take all your comments into consideration for further improvement. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future! Kind regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Great service, best location.

Customer review rating 4.7/5

Anonymous Business - 19/12/2019 Confirmed reviews ALL

I was surprised that when I requested to have a room wirh a good view they have taken into account where i stayed the previous time and assigned a room with exactly same view. A nice touch leading to personalisation.

A very high quality experience

Customer review rating 4.7/5

Chris H. Business - 18/12/2019 Confirmed reviews ALL

This was the latest in a long line of stays at this property which I have now been using for the past 9 years. Once again it did not disappoint with unfailingly good service in all departments and a universal technique for making guests feel looked after and special. The GM is highly visible front of house ( not always the case in a hotel of this standing ) and this no doubt helps to ensure the highest standards are maintained. An added delight was the Christmas displays in the lobby which were spectacular.

Always delivers a good experience

Customer review rating 4.7/5

Oli Business - 10/12/2019 Confirmed reviews ALL

Always nice to come back. A big hotel that manages to deliver a personal experience, always providing trips to Moscow with a familiar comfort.

Customer review rating 4.7/5

Mikhail M. Business - 09/12/2019 Confirmed reviews ALL

It was great staying in your hotel, nice friendly stuff.

Very satisfied

Customer review rating 4.7/5

C. L. K. Business - 06/12/2019 Confirmed reviews ALL

Staff is very friendly and extremely attentive and efficient.

Always a pleasure to come here,

Customer review rating 4.7/5

Anonymous Business - 04/12/2019 Confirmed reviews ALL

Space, zen, classy, nice facilities, impressive bar ... and a wonderfull team

As usual, exceptional welcome at the reception and at the restaurant.

Customer review rating 4.7/5

David T. Business - 04/12/2019 Confirmed reviews ALL

Each time, I received a warm welcome at the reception and some particular attention in the room (chocolates, fruits,...). The welcome at the reception (as well as the evening or the morning at the breakfast). Hotel to recommend...

Terrific as always

Customer review rating 4.7/5

Dimitris Business - 03/12/2019 Confirmed reviews ALL

Fantastic hotel with the most pleasant personnel anywhere, from Dmitry at the door, to Egor at the bar, Alina at the reception, everything was smooth and perfect as always. Will visit again soon!

Pleasant stay

Customer review rating 4.7/5

Д. Business - 03/12/2019 Confirmed reviews ALL

Comfortable room and nice amenities. Plenty of options for breakfast. Big conference room.

Warm and welcoming staff

Customer review rating 4.7/5

Thierry Business - 02/12/2019 Confirmed reviews ALL

We are holding our annual congress with Customers there, and were again very satisfied with perfect attentionate service and catering. The food was also very healthy and the coffee delicious. Nice rooms, spotless, the drinking water was appreciated, and Wi-Fi worked well.

Simon A.

Customer review rating 4.7/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

I very much enjoyed my experience. My room and bed were very comfortable. I was pleased to find a TV channel in English. Breakfast was very good. Please can you have marmalade jam more often.

very top hotel

Customer review rating 4.7/5

R Business - 28/11/2019 Confirmed reviews ALL

top hotel, very good breakfast and rooms´ views are amazing. only downside is the air in the room, which is not fresh and caused me sickness

Dear R, Thank you very much for sharing the kind comments. It will be our pleasure to welcome you back in the near future! Warm regards, Vasiliy Grishtakov Director of Guest Services & Quality Management

Our most recent 20 reviews

Our other hotels nearby

All our hotels in moscow