In the end of breakfast quality of food was not so good/ as it was expected

i realy like staff there all speak english and so friendly

Previously I have stayed in Swissotel Bosphorus (Istanbul) and it was main trigger in selecting Swissotel Krasny Holmy in Moscow amongst other Hotels (such as Four seasons Kremlin or Ritz Charlton). But after 5 day stays, i am disappointed Expectations was far below at Swissotel KRasny Holmy. Despite its good 5 star hotel number of deficiencies needs to be improved

- fantastic views from the top floors - problems with hospitality

i am staying in Swissotel for the last 10 years and it is getting worse and worse both in terms of service and quality

- The location is - given our offices - really good and it's one of the better hotels in the area. The staff was friendly and was really helpful when I was struggling to get a taxi back to the airport, or, they were trying to accommodate us at the lobby during the fire alarm. - My suggestion though (and maybe this is a cultural difference), it would have been OK for the hotel manager to raise his voice and address the guests in the lobby all at once. At a time of crisis, people appreciate some direction / information and I felt that downplaying it and having staff approach guests separately wasn't as impactful as it could have been. - Another suggestion is the restaurant at the top & billing. Because I indicated that I likely wasn't going to use the minibar and that I didn't see the point in the extra charge at registration for minibar, it apparently also resulted in me not being able to put dinner(s) at the restaurant on the 34th floor on my account. Process-wise this doesn't make sense and you really can't force people to get a charge upfront for services that may or may not come. - Finally, to be able to go to the bar at the ground floor at the time for registration or exit would be appreciated. Even for a coffee or glass of water ... it shouldn't be much or high in value, but, the gesture would be appreciated.

All, in general, is fine. Reception is very good.

The hotel is amazing and the staff are extremely nice and well trained

Very comfortable stay at business trip, extremely supportive hotel staff, good location

pretty good

I like the level of service in terms of room cleaning, breakfast, reception. I only disliked the dismissive attitude of the guards (an elderly guard) at the entrance to me and my colleague, that is, representatives of Asian appearance. He asked unnecessary questions that do not correspond to the level of such a hotel and which are not part of his duties. After all, the security is the first person you see in the hotel.

Nice location for my business meetings. Clean. No delays at any stage of my stay.