Swissôtel Krasnye Holmy

Considering that 15 years ago I chose your hotel and still stay here, means that I am satisfied with it. I would like to note that the hotel staff were very courteous and attentive, so an atmosphere of good rest and good mood is created.

Check-in smooth, quick. facilities pleasant and open. Check-out was a little slow due to language -- I speak only limited Russian, the colleague only limited English -- so getting agreement to put my company's name on the invoice (for accounting) was problematic, but one of his colleagues stepped forward to support. (He is young and learning.) The bar at the top is wonderful, as always, and the service there is excellent and cocktails wonderful. The guys make a killer vesper martini! (One has promised me his signature whisky-tour next time.) I know politics make everything a little difficult for all of us in these days, and I am sure this has hit your business bookings, but it is still worthwhile to carry a couple of foreign-language television channels. Please consider.

Enjoyed the interior design of the public areas. Rooms are spacious but need renovation as the overall impression is that it shows many signs of fatigue.

All was very enjoyable except for the fact that I was not allowed to check-in early and was asked to pay an additional fee.

The stay was exceptional, from the very first contact with the staff at Krasnye Holmy. They were friendly, attentive, and had an overall customer-oriented mindset. One criticism about the booking system is that once a reservation is made on the Accor website, it is impossible to edit/change personal details like the name, phone number, etc. However, the receptionist, Miss Diana, promptly resolved the issue via telephone. Breakfast was worth every penny, the food was fresh, and the selection broad. The servers were very responsive and efficient. The room was spacious and clean, and we faced the most beautiful view of all the Moscow landscapes; it was breathtaking even from as low as the 11th floor. The highlight of our stay was the visit to the rooftop bar: probably, the tastiest cocktails I have ever tried. And the waiter was spot-on with his recommendation for the drinks. The pool was nice and clean, meeting the expectations for this hotel category. The only disappointment was that the massage shower in the swimming pool was not functional during our stay, a pity. Overall, the only nitpick we could mention is the need for maintenance works/renovation in certain areas. One example is the aforementioned massage shower in the pool, and the faucets of the normal shower near the swimming pool entrance were a little rusty. Another example was a little crack in the wall in our occupied room. Nevertheless, these minor issues certainly did not take away from the overwhelmingly positive experience we received. The staff's service certainly made up for and beyond the mishaps. We were also impressed by the speed of the room service. The final positive step of our customer journey was when we found out we had forgotten an item in the room after checking out: not even five minutes had passed when Mr. Robert from the reception had called us having located the possession. We want to thank the fantastic team for their outstanding service; we shall definitely come back for another time!