ibis Moscow Paveletskaya Hotel 3 stars

TripAdvisor rating 4.0/5 996 reviews
ibis Moscow Paveletskaya
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Hotel extras

  • Free WiFi

  • Premium rooms

  • Breakfast from 4 a.m. to 12 p.m.

  • 10 minutes on foot to Aeropress to Domodedovo airport.

  • 5 minutes on foot to Paveletskaya or Serpukhovskaya metro stations

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Moscow Paveletskaya

Shchipok str. 22 bld. 1
115054
moscow
russian federation

Tel: +74956607500

Fax: (+7)495/6607501

Contact email

Check-in from 14h00

Check out up to 12h00

  • PAVELETSKAYA :   GREEN Paveletskaya

  • SERPUKHOVSKAYA :   GREY Serpukhovskaya

  • By plane

    DOMODEDOVO DMD At 40km / 24.86 miles

  • By plane

    SHEREMETYEVO SVO At 35km / 21.75 miles

  • By train

    PAVELETSKY At 0.8km / 0.5 miles

GPS :55.723902, 37.634486

Our accommodations

Standard Room with one Double bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 17
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk
  • Direct dial telephone
  • Bathrobe

Premium

  • Max. number of persons: 3
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The best way to improve your mood -the cozy atmosphere and European cuisine at the "ibis kitchen" restaurant is sure to make an impression.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Relaxation on the menu. A bite to eat, something to drink... It's the one rendez-vous you need for a new take on work and leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Moscow Paveletskaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,520 reviews

tripadvisor

TripAdvisor Rating 4.0/5

996 reviews

Ridiculous, petty issues uncommon for and unworthy of Accor

Customer review rating 4.3/5

Darko D. Business - 11/11/2019 Confirmed reviews ALL

The stay started off ok. Rooms are clean and tidy. Soaps and shampoos are much higher quality than common Ibis. Breakfast is fine. On the downside, hotel staff is petty and incompetent and the kitchen (or the skills of the cook?) leaves much to be desired. Quick summary: 1) Hotel staff did NOT perform the necessary and by law required guest registration even though I explicitly asked them to. Penalty: 2000 rub. 2) Receptionist tried to scam me for the price of a room. Even though the price was published literally behind him (distance ~40 cm) and I booked a standard room, he tried to convince me that my room was superior and that I needed to pay more. When I booked online instead (of course for the displayed price), he got agitated and switched me to another room (which was actually bigger and NICER than the former?!). 3) The same receptionist refused to issue me the bill by the end of the stay. Not until after a heated argument did he agree to print out a receipt. I had to pay extra for the taxi waiting time because of this. 4) Do yourself a favor and never order ANY meat whatsoever from this hotel. I had the worst beef steak and the worst pork 'schnitzel' I ever had in my life. The things I got on my plate could barely be called "food" and edible only if you are starved to death and have no other choice.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the ibis Moscow Paveletskaya. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly ask you to give me the time till November 18th to get back to you with the full answer concerning all the items described in your review. Sincerely, Petrova Natalia General manager.

Met my expectations on the whole

Customer review rating 4.3/5

Barbara F. Business - 06/11/2019 Confirmed reviews ALL

Comfortable bed, great shower, staff friendly on the whole (except for one young woman who walked away while I was writing down the details of my card which the ARM had swallow). Breakfast was good except for the blini (too cold, too thick) - delicious kasha! Decent food in the restaurant too.

Dear Barbara Elizabeth F., We very much appreciate your comments regarding your stay at the ibis Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Artem Tarasov – Front Office Manager Assistant

The best hotel to stay at on a budget.

Customer review rating 4.3/5

Jean-nic Couples - 28/10/2019 Confirmed reviews ALL

Very well located, customer service is impeccable, the room was very clean and the bed very comfortable. I would mention that the pillows could have been a bit more firm and that the breakfast is over priced for what it is.

Dear Jean-Nicolas N.,Thanks a lot for choosing Ibis Moscow Paveletskaya Hotel for your recent stay in Moscow! Special thanks for your highest mark of our service,location and the time which you had spent for leaving this review. The whole team of our hotel works very hard every day to provide our guests with high quality service and the nicest reward which we can receive is your kind words!Your comments regarding the pillows will be reviewed and sent to the Head of Housekeeping,so that in the future our dear guests will receive only the highest level and quality of service. We are very glad that you enjoyed your stay and everything was amazing! We do hope you will come back soon and see us again! With best regards, Artem Tarasov – Front Office Manager Assistant

Impossible to pay online

Customer review rating 4.3/5

Anonymous Solo - 13/10/2019 Confirmed reviews ALL

Impossible to pay online & hotel reservation manager was not helpful

Dear F. Saule! First of all, let me thank You for choosing "Ibis Moscow Paveletskaya" among the many hotels in Moscow and taking the time to feedback after your stay in our hotel! We are sincerely sorry to receive such a low assessment and learn that your stay with us did not bring you the proper pleasure. We are open to any comments from our dear guests, however Your feedback has confused us. We would like to clarify what caused Your negative impression regarding the Reservation Manager and online payment! We will be very grateful if you contact us directly by e-mail "h7…" so that we can clarify exactly what circumstances negatively affected the quality of your holiday. Let me say that we are always happy to provide the necessary assistance during Your stay in the hotel to create for You the conditions of maximum comfort and coziness! Dear F. Saule, thanks again for your feedback! We look forward to receiving feedback, as well as the opportunity to correct Your impression of our hotel and see You again as a guest of "Ibis Moscow Paveletskaya"! Sincerely yours, Artem Tarasov – Front Office Manager Assistant

Excellent

Customer review rating 4.3/5

Tim S. Solo - 07/10/2019 Confirmed reviews ALL

First class hotel, very comfortable room with great facilities!

Dear Timothy S., We very much appreciate your comments regarding your stay at the ibis Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artem Tarasov – Front Office Manager Assistant

Good

Customer review rating 4.3/5

Shrivijay Solo - 06/10/2019 Confirmed reviews ALL

Overall experiance was good. Though I checked in online and mentioned that i will check in earlier than 1200 hrs, I had to wait. So had to wait in the lobby till 12.00 hrs. Only if i know check in is not done strictly before 1200 would have made another plans. But everything else was awesome Am planning to stay again on 26-27 oct Thanks

Dear Shrivijay K., We very much appreciate your comments regarding your stay at the ibis Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. Let me comment the time of check-in.Standard time is 14: 00 and we did our best to check in you at 12:00. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Artem Tarasov – Front Office Manager Assistant

Staying In Ibis Paveletskaya 14-19 Sept 2019

Customer review rating 4.3/5

Julia Business - 27/09/2019 Confirmed reviews ALL

In general, the staying was comfortable: good size room, little fridge, and even sleepers! The only thing raised my brows was the situation in the bar. I have asked for a sandwich and tea, which in the menu were priced at 290 Rub. The barmaid told that it served in the restaurant. After a trip to a restaurant, I was readdressed back to the bar, where barmaid had charged me a nearly double amount of money for my order. In return to my comment about the price in the menu, she answered that all the menus were old and did not contain up-dated info. It is hard to believe, isn't it?

Dear Yulia C., thank you for your feedback. I am very sorry that the proposed service did not meet your expectations. I offer you my sincere apologies. Let me assure you that the situation described by you is not an indicator of our daily work. I hope you will still have the opportunity to see this on your next visit to Moscow. Iwill be happy to personally control the quality of your stay. I would be grateful if you inform me in advance about the date of your next arrival. My email address is h7… Sorry again for the inconvenience. We are waiting for you again !!! Sincerely, Artem Tarasov - Front Office Manager Assistant

Great Experience!

Customer review rating 4.3/5

Christian Solo - 26/09/2019 Confirmed reviews ALL

I went to Moscow for a marathon and staying at Paveletskaya was very convenient as far as public transport is concerned. My plane to Moscow landed around 4:30 am and I arrived at the hotel at 6:00 am, surprisingly the friendly staff allowed me to check-in earlier than 2 pm. The hotel in general is very clean and the staff are very friendly and can express well in English; I had an air-conditioned standard room which was very clean and spacious.

Dear Christian K., We very much appreciate your comments regarding your stay at the ibis Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Artem Tarasov – Front Office Manager Assistant

Stay was ok, but upset as I needed to change the date and I was charged 100%

Customer review rating 4.3/5

Sarah C. Business - 25/09/2019 Confirmed reviews ALL

I made a mistake in booking and when I went to change the date (I put October instead of September) no kindness was given and I had to pay for the mistake 100%. The stay was fine, no complaints. But I won't stay again somewhere so harsh not to help customers that make simple mistakes.

Dear Kate S., Thank you for taking the time to tell us about your experience at the ibis Moscow Paveletskaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Artem Tarasov – Front Office Manager Assistant

A good stay if you're in a budget

TripAdvisor rating 4.0/5

AndreaBortolami Solo travel - 04/09/2019 TripAdvisor review

This hotel is located only one metro stop from the Kremlin. You can tesck the paveletsky railway station and metro on a 700m stroll among residential area, with a supermarket and eateries along the way. My room was large enough with a very big bathroom with Spacious shower. The maid cleaned up and change towels everyday. The price is really good, little less 300 euro for 8 nights in a double(no breakfast) . The room was very silent. If I must say something to help on improving standards, the sink needs a plumber (water had difficulties going down the basin) the TV should be replaced with more recent one, and the breakfast was maybe too expensive, expecially the light one (only coffee and one croissant) the coffee is good. Recommended

Dear AndreaBortolami, We very much appreciate your comments regarding your stay at the ibis Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied but could be better

Customer review rating 4.3/5

Vdokken Families - 01/09/2019 Confirmed reviews ALL

Nice service but forgot to clean a room on a second day since I decide to stay a one night more.

Dear Veronika D., Thank you for taking the time to tell us about your experience at the ibis Moscow Paveletskaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In Ibis, we strive to provide a superior service experience for every customer,your feedback is very important to us. We would like for you to give us the opportunity to demonstrate our high quality standards. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Artem Tarasov – Front Office Manager Assistant
Customer review rating 4.3/5

Michail Families - 16/08/2019 Confirmed reviews ALL

1- a

Dear Mr. W., We very much appreciate your comments regarding your stay at the ibis Moscow Paveletskaya. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Petrova General manager

Normal

Customer review rating 4.3/5

Alexey Business - 04/08/2019 Confirmed reviews ALL

Receptionist Igor during an eviction on August 02, 2019 in the evening gave an invoice without signatures and forgot to give the suitcase out of the luggage room, saying to me, “What else do you need from me?”. Disgusting employee.

Dear Alexey Z., Thank you for taking the time to tell us about your experience at the ibis Moscow Paveletskaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Natalia Petrova General manager

Wonderful Stay. Great value for money.

Customer review rating 4.3/5

Vlad V. Solo - 26/07/2019 Confirmed reviews ALL

I liked the hotel very much. I think I got great value for my money. The hotel looks new and very clean. The staff (reception + house keeping + everyone else) were very polite and helpful. The Breakfast was nice. The location is nice and quite.

Dear Vlad! Thanks a lot for choosing Ibis Moscow Paveletskaya during your recent stay in Moscow! We very much appreciate your comments regarding your stay in our hotel! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With best regards, Mikhail Gladkov - Night Manager

Good location, good prices and very confortable rooms

TripAdvisor rating 4.0/5

sorinv359 Couples - 17/07/2019 TripAdvisor review

We've spent 5 days in Moscow and we enjoyed them fully having a very comfortable room where to rest after full day walking. The room was sparkling clean, big enough for two persons, was having LCD TV, mini-fridge and a nice and clean bathroom. The sheets were changed daily. I was amazed about the quality of the liquid soap. Being a Silver Accor client, we've received also two free vouchers to be spent at the hotel's bar. The big points are definitely won by the bed inside the room....it was very comfortable and we've been able to completely rest during the night. Near the hotel there is a Domino Pizza, a tram station (#8, #35, #39, etc.) and about 6-700 m (10-12 minutes walking) there is also the subway station Paveletskaya. The area is very safe ! We lied a lot our stay in Ibis Paveletskaya and we definitely recommend it !

Dear sorinv359, We appreciate a lot your comments regarding your stay at the ibis Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will definitely share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good option for a visit in Moscow

Customer review rating 4.3/5

V. S. Couples - 16/07/2019 Confirmed reviews ALL

From the reservation, to the communication and the staying itself, everything was as expected and very good. During the reservation, I was able to use Accor fidelity points and the final price was very cheap although even the full price was a very competitive one. The communication with the hotel was smooth and the reservation process was eased by the fact that I was able to use an interesting option to check-in online before the arrival. The room was clean and big enough for two persons. The bed was absolutely comfortable and the noise from outside was practically zero although our room was on the 4th floor on the street side. Being a Silver client, we received two vouchers for a free drink at the hotel's bar. The hotel is about 10-12 minutes walking from the Paveletskaya metro station but near the hotel you can take a tram (more numbers are available...8, 35, 39, etc.) for one station in case this enjoyable walking is not an option. Near the hotel there is also a Domino Pizza small restaurant with incredibly good and tasty offers. I totally recommend this hotel.

Dear V.! Thanks a lot for choosing Ibis Moscow Paveletskaya hotel during your recent stay in Moscow and for your kindly review! We are pleased to hear about your satisfaction and good impression and would like to express appreciation for your high mark and positive feedback. Special thanks you mentioned all those things which you were highly impressed with! The location is truly a keeper, the hotel is located just a 15 minute from the city center by metro. Our team of professionals takes care, and we are always by your side 24/7, so if there is anything that needs additional care, please do contact our Front Office staff or our Duty Manager! Thank you again for choosing us! We would love to have you back at any time! Enjoy travelling & Stay with people who care! With best regards, Mikhail Gladkov - Night Manager

A very good place to stay, not far from Moscow's downtown

Customer review rating 4.3/5

Edgar B. Friends - 15/07/2019 Confirmed reviews ALL

A very pleasant stay with very friendly staff. The bar at the lobby is somewhat small, but it's quite fine for a last drink anytime after party. The neighborhood could be noisy during the weekends, though (music school behind).

Dear Edgar! Thanks a lot for choosing Ibis Moscow Paveletskaya and for the time you spent writing this kindly review! We very much appreciate your comments regarding your stay in our hotel. Special thanks you mentioned all those things which you were highly impressed with! Our team tries to provide high quality service and bring an unforgettable experience to every guest. All of us are by your side 24/7 providing an individual approach and making your stay as comfortable as possible, we are here to meet and exceed your desires. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to see you again as our dear guest at Ibis Moscow Paveletskaya! With best regards, Mikhail Gladkov - Night Manager
Customer review rating 4.3/5

Elnura M. Business - 08/07/2019 Confirmed reviews ALL

Was ok, but would be better if you provide with bottle of water every day in case of choking or etc.

Dear Elnura! Thank you for choosing Ibis Moscow Paveletskaya hotel. We are deeply sorry to hear about inconveniences you had to experience during your stay at our hotel! First of all, let us bring our apologies for those unpleasant moments which you had to run down. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept our apologizes one more time for all the inconveniences. We do hope to have a chance to change your opinion. Please be assured we will do our best to meet and exceed all of your expectations. Sincerely yours, Mikhail Gladkov - Night Manager

Good budget option in downtown Moscow

TripAdvisor rating 4.0/5

ivtim Couples - 03/07/2019 TripAdvisor review

We spent 4 nights in Ibis Moscow Paveletskaya in June 2019. We picked this hotel because of its location in downtown and relative proximity to public transport network. The location is not bad per se, however, I underestimated the "railway terminal" factor - there were some suspicious people rambling around the neighbourhood at night, and overall perception of the place was a little worsened by that fact. However, it did not affect performance of the hotel itself. We were greeted on arrival by the member of the staff and got the keys straight away (as we checked in online about a day before the date of arrival). The room was clean and well prepared, except that the amenities were offered to 1 guest (despite the reservation made for 2 guests). It was quickly resolved with a call to reception, so no complaints here. WiFi worked quiet well and I was able to work from the room (my job requires high speed internet connection, which was an important factor and I am happy that Ibis Moscow Paveletskaya didn't let me down on this). We did not take breakfast with this hotel, so I cannot comment on this. Overall, positive impressions, I would consider staying here again if I happen to be back to Moscow.

Dear ivtim, We very much appreciate your comments regarding your stay at the ibis Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent servive

Customer review rating 4.3/5

Trevor B. Families - 22/06/2019 Confirmed reviews ALL

Very enjoyable and very nice staff, would certainly stay there again.

Dear Trevor! Thanks a lot for choosing Ibis Moscow Paveletskaya hotel for your recent stay in Moscow!We very much appreciate your comments regarding your stay at our hotel. We are happy to know that you enjoyed your time staying with us! We strive to leave every single guest with the best impression, and even better hospitality. Your comfort is our number one priority along with safety. All of us are by your side 24/7 providing an individual approach and making your stay as comfortable as possible, we are here to meet and exceed your desires. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Join us again on your next trip to Moscow! Best regards, Mikhail Gladkov - Night Manager
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