ibis Moscow Paveletskaya Hotel 3 stars

Comfortable bed, great shower, staff friendly on the whole (except for one young woman who walked away while I was writing down the details of my card which the ARM had swallow). Breakfast was good except for the blini (too cold, too thick) - delicious kasha! Decent food in the restaurant too.

Very well located, customer service is impeccable, the room was very clean and the bed very comfortable. I would mention that the pillows could have been a bit more firm and that the breakfast is over priced for what it is.

Impossible to pay online & hotel reservation manager was not helpful

First class hotel, very comfortable room with great facilities!

Overall experiance was good. Though I checked in online and mentioned that i will check in earlier than 1200 hrs, I had to wait. So had to wait in the lobby till 12.00 hrs. Only if i know check in is not done strictly before 1200 would have made another plans. But everything else was awesome Am planning to stay again on 26-27 oct Thanks

In general, the staying was comfortable: good size room, little fridge, and even sleepers! The only thing raised my brows was the situation in the bar. I have asked for a sandwich and tea, which in the menu were priced at 290 Rub. The barmaid told that it served in the restaurant. After a trip to a restaurant, I was readdressed back to the bar, where barmaid had charged me a nearly double amount of money for my order. In return to my comment about the price in the menu, she answered that all the menus were old and did not contain up-dated info. It is hard to believe, isn't it?

I went to Moscow for a marathon and staying at Paveletskaya was very convenient as far as public transport is concerned. My plane to Moscow landed around 4:30 am and I arrived at the hotel at 6:00 am, surprisingly the friendly staff allowed me to check-in earlier than 2 pm. The hotel in general is very clean and the staff are very friendly and can express well in English; I had an air-conditioned standard room which was very clean and spacious.

I made a mistake in booking and when I went to change the date (I put October instead of September) no kindness was given and I had to pay for the mistake 100%. The stay was fine, no complaints. But I won't stay again somewhere so harsh not to help customers that make simple mistakes.

This hotel is located only one metro stop from the Kremlin. You can tesck the paveletsky railway station and metro on a 700m stroll among residential area, with a supermarket and eateries along the way. My room was large enough with a very big bathroom with Spacious shower. The maid cleaned up and change towels everyday. The price is really good, little less 300 euro for 8 nights in a double(no breakfast) . The room was very silent. If I must say something to help on improving standards, the sink needs a plumber (water had difficulties going down the basin) the TV should be replaced with more recent one, and the breakfast was maybe too expensive, expecially the light one (only coffee and one croissant) the coffee is good. Recommended

Nice service but forgot to clean a room on a second day since I decide to stay a one night more.

1- a

Receptionist Igor during an eviction on August 02, 2019 in the evening gave an invoice without signatures and forgot to give the suitcase out of the luggage room, saying to me, “What else do you need from me?”. Disgusting employee.

I liked the hotel very much. I think I got great value for my money. The hotel looks new and very clean. The staff (reception + house keeping + everyone else) were very polite and helpful. The Breakfast was nice. The location is nice and quite.

We've spent 5 days in Moscow and we enjoyed them fully having a very comfortable room where to rest after full day walking. The room was sparkling clean, big enough for two persons, was having LCD TV, mini-fridge and a nice and clean bathroom. The sheets were changed daily. I was amazed about the quality of the liquid soap. Being a Silver Accor client, we've received also two free vouchers to be spent at the hotel's bar. The big points are definitely won by the bed inside the room....it was very comfortable and we've been able to completely rest during the night. Near the hotel there is a Domino Pizza, a tram station (#8, #35, #39, etc.) and about 6-700 m (10-12 minutes walking) there is also the subway station Paveletskaya. The area is very safe ! We lied a lot our stay in Ibis Paveletskaya and we definitely recommend it !

From the reservation, to the communication and the staying itself, everything was as expected and very good. During the reservation, I was able to use Accor fidelity points and the final price was very cheap although even the full price was a very competitive one. The communication with the hotel was smooth and the reservation process was eased by the fact that I was able to use an interesting option to check-in online before the arrival. The room was clean and big enough for two persons. The bed was absolutely comfortable and the noise from outside was practically zero although our room was on the 4th floor on the street side. Being a Silver client, we received two vouchers for a free drink at the hotel's bar. The hotel is about 10-12 minutes walking from the Paveletskaya metro station but near the hotel you can take a tram (more numbers are available...8, 35, 39, etc.) for one station in case this enjoyable walking is not an option. Near the hotel there is also a Domino Pizza small restaurant with incredibly good and tasty offers. I totally recommend this hotel.