ibis Moscow Paveletskaya 3 stars

Dear Irina, The staff of the Ibis Moscow Paveletskaya hotel expresses its gratitude to You for choosing our hotel and for the trust placed in us! Thank you for rating our service and for leaving a comment. We are very sorry that your experience at our hotel was spoiled by some points. We also would like to inform You, that our hotel is located between two subway stations: Serpukhovskaya and Paveletskaya. They are both being located nerby (about 10 minutes by feet). By the way, You can take the tram from the Paveletskaya metro station, or we can order a taxi for You. I sincerely hope that this information was useful to you. We sincerely hope to see you again as a guest of Ibis Moscow Paveletskaya in order to be able to correct your mistakes and prove the high standards of our hotel and surround you with attention and home comfort. Our staff is always ready to help you in any matter to make your stay in our hotel truly enjoyable and memorable. Your comments are extremely important to us. Best Regards, Yaroslava Nekit - Senior Reservation Agent

Dear Denis S., We very much appreciate your comments regarding your stay at the ibis Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Yaroslava Nekit - Senior Reservation Agent

Dear Jazlina Binti j., Thank you for choosing the Ibis Moscow Paveletskaya hotel and for the maximum rating of our service! I am immensely glad that your stay in our hotel brought you positive emotions and New Year's Eve remained in your memory, giving you pleasant impressions. I will definitely pass on to my colleague, who made your check-in, your kind words, for each member of the team this serves as a great motivation. I hope that we will meet again in the walls of our hotel! Sincerely, Yaroslava Nekit - Senior Reservation Agent

Dear Iurii V., We very much appreciate your comments regarding your stay at the ibis Moscow Paveletskaya. As you have booked your room by using a pre-paid tariff, there was a solid discount from the opened price, so that is why your daily price was not high (comparing with an opened one). I would also like to mention that by the rules of the hotel the early check-in price (if check-in process takes place before 15:00) counts as 50% from the opened price of a last day. During your check-in, one of my colleagues has asked the permission of head of department to check you in for free, without taking any money for this procedure. As soon as permission was given, mu colleagues had checked you in. Best regard, Yaroslava Nekit - Senior Reservation Agent

Dear Pavel D., Thank you for choosing the Ibis Moscow Paveletskaya hotel, your high rating and such a detailed review. I am glad that you were able to evaluate the services of our hotel and that you were comfortable in the room and managed to sleep. By ibis standards, standard rooms do not have a dental kit, but we are always happy to offer our guests to purchase additional bathroom accessories at the reception desk. Also, by standards, there are no kettles in standard rooms, but there is a cooler with hot and cold water on each floor, and we are always happy to deliver the dishes to the room. I will be sure to pass on your comments to the restaurant manager and the hotel chef. We value the opinion of our guests, because it helps us to become better. I hope this did not overshadow your impression and you will be our guest again. Best regards, Yaroslava Nekit - senior Reservation Agent