Mercure Moscow Baumanskaya

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Mercure Moscow Baumanskaya 4 stars

Customer review rating (ALL Rating) 4.7/5 576 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • The hotel is conveniently located 2 metro stations away from Red Square

  • Free WIFI at all rooms and public areas of the hotel

  • Stylish rooms with very comfortable beds and designer bathrooms

  • Usable transport accessibility from Leningrad, Yaroslavl and Kazan stations

  • Continental breakfast at rooms

Hotel location

Mercure Moscow Baumanskaya

Baumanskaya 54 bld.1
105005 MOSCOW
Russia

  • BAUMANSKAYA:  Blue Baumanskaya

  • By plane

    SHEREMETYEVO At 39.7km / 24.67 miles

  • By train

    LENINGRADSKY At 3.5km / 2.17 miles

GPS:55.769153, 37.67908

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park

Breakfast Non contractual photo

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Moscow Baumanskaya

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  576 reviews

TripAdvisor Rating  4.5/5  845 reviews

Very good location

Customer review rating 4.5/5

Timor Solo - Confirmed reviews ALL

Nice small hotel.

Dear Timor, We would like to thank you for choosing our hotel and taking the time to share such a positive review. It was a pleasure for us to welcome you, and we are delighted to hear that we met your expectations. We do hope to see you again and soon at Mercure Moscow Baumanskaya Hotel. Best regards, Margarita Moskvina Front Office Manager

Well located", "Good stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

exellent

Dear Valued Guest, Thank you very much for choosing Mercure Moscow Baumanskaya hotel. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our location. We do hope to see you again and soon at Mercure Moscow Baumanskaya. Warmest regards, Margarita Moskvina Front Office Manager

Feel like my home...

Customer review rating 5.0/5

João R. S. Business - Confirmed reviews ALL

Allways good, the attention with all employyes, felt like im in home... of course i will repat on my nexts trips to Moscow... Really appreciate all kindness, attention and professionalism ... the clean team was amazing, thanks for all

Dear Mr. S., Thank you for taking the time to share your feedback following your recent stay with us and for your loyalty to Mercure Moscow Baumanskaya Hotel and Accor. We are absolutely thrilled to receive such a positive review. Our team really tries to create a 'home away from home' for all of our guests as we realize the importance of such feeling for those who travel abroad and I am delighted that they have delivered! We look forward to welcoming you back and we wish you a Merry Christmas and a Happy New year! Warmest regards, Margarita Moskvina Front Office Manager

Good comfortable stay in nice location

Customer review rating 5.0/5

Deepak P. Couples - Confirmed reviews ALL

Wonderful experience as always. Pleasant and smiling staffs supporting any queries and concerns we had.

Dear Mr. P., We were extremely delighted to have received such a positive feedback and to read how highly you valued your stay with us. It is so pleasant that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Moscow Baumanskaya hotel! Best regards, Margarita Moskvina Front Office Manager

Customer review rating 4.5/5

Serge Families - Confirmed reviews ALL

A very enjoyable stay, as always

Dear Serge! We would like to thank you for your loyalty to Mercure Moscow Baumanskaya hotel and for taking the time to share such a positive review. We are very glad that evaluate your stay with us so high. We would like to let you know if you have any requests, inconveniences or remarks during your stay at the hotel, please be so kind to contact our Duty Manager by dialing 111 – and we will do our best to eliminate them immediately and make your stay the most memorable one. Looking forward to seeing you at Mercure very soon! Best regards, Margarita Moskvina Front Office Manager

Good stay lovely staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I like it , feel it’s my home in Moscow

Dear Valued Guest, I am extremely glad to receive your warm feedback. We are very delighted to hear that Mercure Baumanskaya is considered by you to be like your second home and service performed by our staff meets your expectations. Your warm words will be shared with all staff. We are always happy to meet you at Mercure Moscow Baumanskaya hotel. Best regards, Margarita Moskvina Front Office Manager

Good stay

Customer review rating 4.5/5

Kirill B. Business - Confirmed reviews ALL

I like satisfactory soundproofing, perfect interior, comfortable mattress and pillows.

Dear Kirill, Thank you very much for choosing Mercure Moscow Baumanskaya hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are always happy to meet you at Mercure Moscow Baumanskaya Hotel. Best regards, Margarita Moskvina Front Office Manager

Comfortable

Customer review rating 4.0/5

Sergey A. Business - Confirmed reviews ALL

All was great, but there was no bar and room service

Dear Mr. A., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We do hope to see you again and soon at Mercure Moscow Baumanskaya Hotel. Best regards, Margarita Moskvina Front Office Manager

well located

Customer review rating 4.5/5

Valeriy Couples - Confirmed reviews ALL

I'm very satisfied.

Dear Valeriy! Thank you very much for choosing Mercure Moscow Baumanskaya hotel. We are very glad that you enjoyed our location and evaluated your stay with us so high. Our team is always extremely happy to welcome you at Mercure Moscow Baumanskaya! Best regards, Margarita Moskvina Front Office Manager

Nice stay

Customer review rating 4.0/5

Kseniya Solo - Confirmed reviews ALL

It was my second time in this hotel, generally everything was pretty good, but not so great as during my previous stay. The breakfast was not impressive, small assortment. Breakfast in general was not worth the money. There were a cottage-chees pancakes on breakfast (extremely delicious, maybe even the best I've ever tried) during my previous stay, but this time they were not there. As well I had a coffee machine in my room during previous stay and this time only electric kettle. But generally I liked this hotel and stay, everything was on high level (service, great location).

Dear Kseniya, Thank you very much for choosing Mercure Moscow Baumanskaya hotel for your trip again and for taking time to complete our questionnaire and share detailed comments regarding your stay with us. We are delighted to read how highly you valued the service and team work in general. At the same time, we are very sorry that your experience at our restaurant was below your expectations. And we would like to pay your attention that if you have any requests or remarks during your stay at the hotel, please be so kind to contact our Duty Manager by dialing 111 – and we will do our best to make your stay the most memorable one! We will be happy to welcome you at Mercure Moscow Baumanskaya! Kind regards, Margarita Moskvina Front Office Manager

Well located

Customer review rating 3.5/5

Dmitry Business - Confirmed reviews ALL

Some plumbing systems were not properly working. Some bathroom fixtures were broken. All other issuers were fine.

Dear Dmitry, Thank you very much for choosing Mercure Moscow Baumanskaya hotel over and over again and for taking the time to fill in our questionnaire. Please accept our sincere apologies for the situation with plumbing systems. We are grateful that during your stay you shared this information with Duty Manager and we did everything to eliminate the inconvenience. We very much hope we will have the pleasure of welcoming you once more. Best regards, Margarita Moskvina Front Office Manager

Not bad at all

Customer review rating 4.0/5

Valeriy Couples - Confirmed reviews ALL

Everything was very good except the noise from the street: trams, workers on the other side, etc.

Dear Valeriy! Thank you for your choosing Mercure Moscow Baumanskaya Hotel and for taking the time to complete our questionnaire regarding your stay at Mercure Moscow Baumanskaya hotel. We are glad to know, that you are satisfied with your stay in general. Regarding your comments about the room we would like to note that Mercure Moscow Baumanskaya hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage. Please do not hesitate to contact reception (100) or the Duty Manager (111) if you are not satisfied with your room and upon availability we will be glad to offer you a room that is more suitable for you! We hope to welcome you back soon! Best regards Margarita Moskvina Front Office Manager

Great stay

Customer review rating 4.5/5

Ivan Couples - Confirmed reviews ALL

We spent almost 2 weeks at Mercure Baumanskaya. The hotel was extremely well located, close to metro and tram. What was good: - the room was nice and the bed was very comfortable - the staff was amazing, everyone was super helpful and did their best to ensure that our stay went very well - this hotel is not huge, so the atmosphere is much nicer - we got a complementary upgrade at check-in What to improve: - Wi-Fi

Dear Ivan, We are very grateful to you for choosing Mercure Moscow Baumanskaya hotel and for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us and that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Moscow Baumanskaya hotel! Best regards, Margarita Moskvina Front Office Manager

Customer review rating 3.5/5

Arjan Business - Confirmed reviews ALL

Missing gym facilities

Dear Mr. Arjaan! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Moscow Baumanskaya hotel. We are glad to know that you enjoyed staying with us. Please accept our sincere apologies for the situation with the wi-fi. We are very sorry that during your stay you didn't share this information with us. If you have any questions or requests during your stay, you can contact our Duty Manager by dialing 111, and we'll immediately do everything to eliminate the inconvenience. Thank you very much for your feedback once again. We hope to welcome you back soon at Mercure Moscow Baumanskaya hotel! Best regards, Margarita Moskvina Front Office Manager

Seen better days

TripAdvisor rating 3.0/5

youraverageguest789 TripAdvisor review

It's painful to watch how Russian Mercures keep degrading their level of service, saving money on every aspect of the hotel experience: what was previously a great set of amenities now got reduced to the cheapest slippers ever, what was previously a decent breakfast is now a very limited food choice (or, actually, a lack thereof). I understand that everyone has to survive these days but even with all pandemic-related restrictions in mind, this is not the Mercure I'm used to live in. Good thing is that the pandemic hasn't changed anything about the great location of the hotel and the staff is still very nice so if you're OK with the lowered Mercure service bar, go ahead and book it (but please skip the breakfast offer, the Bratia Karavaievi next door are much more value for less money).

Dear Valued Guest, Thank you for taking the time to share your experience at Mercure Moscow Baumanskaya hotel. It is nice to hear that you have found the location of our hotel convenient and our staff professional. We appreciate such a wonderful praise. Still I am very sorry, that you were so disappointed by your recent stay. Sorry that slippers quality did not meet your expectations. As you know, in 2020 hotel industry worldwide experienced an unprecedented crisis. In response to the pandemic, we have made tremendous efforts to continue to uphold the values of hospitality and generosity. After re-opening of our hotel we were forced to deploy several temporal measures in order to secure financial liability of the company. A significant price dumping is one of those measures. Many thanks to you and to all our regular loyal guests, who trust us, keep coming to our hotel and we are always pleased to prove high quality of Mercure service. We do hope to welcome you back again and we will be happy to discuss your suggestions on our buffet breakfast menu. Warmest regards, Irina Nacharova General manger Mercure Moscow Baumanskaya Hotel

“Like at home”

Customer review rating 5.0/5

Carlo Solo - Confirmed reviews ALL

I stayed more than 20 days. All perfect. All the staff was professional and kind. Specially miss Margarita and mr. Kirill that helped to solve every problem or answer all the questions that I had

Dear Carlo, I am extremely glad to receive your warm feedback, which is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We are very delighted to hear that Mercure Baumanskaya is considered by you to be the place that could be compared with home. Indeed it is highly appreciated by all of us. Thank you for giving a great evaluation to the work of our staff. The level of service is what we are permanently working at to make every guest's stay a wonderful one, and we are so glad to hear that we do succeed. You should know that we will be always happy to meet you at Mercure Moscow Baumanskaya hotel. If you decide to book a room for your future stay, please do not hesitate to contact me directly by mailing on h8… Warmest regards and best wishes, Margarita Moskvina Front Office Manager

Good stay in the extremely nice historic part of Moscow

Customer review rating 5.0/5

Sergey S. K. Couples - Confirmed reviews ALL

Good of you, Accor team

Dear Sergey, We are very grateful to you for choosing Mercure Moscow Baumanskaya hotel and for taking the time to complete our questionnaire and share with us your comment regarding your stay! It is a pleasure to know that you were satisfied with our location, amenities and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us! We do hope to see you again and soon at Mercure Moscow Baumanskaya Hotel! Warmest regards, Margarita Moskvina Front Office Manager

Nice hotel on a tram rail

TripAdvisor rating 3.0/5

Alex G Business - TripAdvisor review

Nice cozy hotel central location on a tram rail. I was asking for a quiet room, and got the room on the tram rail and construction site. So, nobody taking care about your preferences. Just for your understanding tram starts around 5am and construction works a bit later.

Dear Alex! Let me thank you for sharing your feedback with TripAdvisor readers! It is a pleasure that you have described Mercure Baumanskaya in terms of cozy. I am very sorry that your previous experience did not meet your expectations. Unfortunately, we were running high occupancy that is why there was no opportunity to accommodate you in the room according your preferences. So you were accommodated in the best room there was at that moment. Now I have linked the remark to your profile. We hope you will give us another chance to restore your faith in Mercure Baumanskaya and we will do our best to make your stay pleasant and comfortable. Warmest regards, Irina Nacharova General manager Mercure Moscow Baumanskaya

My favorite hotel in Moscow

TripAdvisor rating 5.0/5

Galina S Solo travel - TripAdvisor review

Not first time. Like this hotel very much: cheap , but very good, clean, polite service, close to metro = 5* hotel ( not 4*). Will be back for sure ! Reception works very quickly and very helpful for every question

Dear Galina, Thank you very much for your time to leave so positive review of Mercure Moscow Baumanskaya hotel on Tripadvisor.com! We are always ready to welcome every Guest with pleasure and cordiality and we are really glad to meet your expectations. All of us highly appreciate your intention to return to our hotel in future. Looking forward to welcoming you back at Mercure Baumanskaya during your next trip to Moscow! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Moscow Baumanskaya

Excellent boutique hotel

TripAdvisor rating 5.0/5

YuliaOm Families - TripAdvisor review

Excellent service which makes you feel special. The team is genuinely interested to make your stay as comfortable as possible, and it has a very nice boutique-y feel to it. The rooms are very well kept, you have all you need and the location is super convenient. Highly recommended!

Dear Yulia! Thank you for posting your feedback regarding your recent stay at Mercure Moscow Baumanskaya hotel. It was a great pleasure to read your review. We are happy that you enjoyed your stay with us and your experience was a positive one. We are also glad to know that you enjoyed our central location and friendly service. We do hope to see you again and soon at Mercure Moscow Baumanskaya hotel. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Moscow Baumanskaya

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