Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.7/5 5,639 reviews

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Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Immerse Yourself in well-being at Vancouver Island's Fairmont Spa

  • Uniquely Canadian and Entirely West Coast Inspired Dining Venues

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,639 reviews

TripAdvisor Rating  4.2/5  5,630 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Mark T. Business - Confirmed reviews ALL

I thought I had a reservation but my reservation was actually at the Pacific Rim. Giueseppe and your duty manager accommodated me, and coordinated with Chloe at the Pacific Rim, such that I got a room, and avoided a cancellation charge. Many thanks to everyone involved.

Customer review rating 4.5/5

Nancy M. Families - Confirmed reviews ALL

Relaxing, very comfortable, attentive friendly staff. Only concern was that the hot food at breakfast buffet was not hot but rather cold

Customer review rating 4.0/5

Mark T. Couples - Confirmed reviews ALL

We enjoyed our stay at The Empress. Staff was exemely friendly and helpful. We were a little disappointed with The Q restaurant. It was noisy and food was ok. Spa was nice, I have had better hot stone massages.

Customer review rating 5.0/5

Karl B. Couples - Confirmed reviews ALL

We found the stay very relaxing end enjoyable. Great staff and the service was outstanding!

Customer review rating 1.5/5

Dan S. Families - Confirmed reviews ALL

I had to sleep on the floor since the room only had one bed for my guests and no cots are available.

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Other web-users rate our hotel

  • 1,485 reviews 9.5/10 Location
  • 2,538 reviews 7.3/10 Room
  • 3,077 reviews 8.9/10 Service
  • 16 reviews 4.5/10 WiFi
  • 1,207 reviews 8.3/10 Amenities
  • 934 reviews 5.1/10 Comfort
  • 539 reviews 6.8/10 Cleanliness
  • 268 reviews 7.8/10 Breakfast

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