Fairmont Empress

Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.5/5 2,881 reviews

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Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Luxury spa treatment with first-class service at Willow Stream Spa

  • Q at the Empress: Restaurant and bar with locally sourced cuisine

  • Stunning views of Inner Harbour

ALLSAFE approved hotel

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Telephone +1 250-384-8111

Fax +1 250-381-4334

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Q AT THE FAIRMONT EMPRESS

Q at the Empress, located in the most storied room in Victoria, is a must-visit culinary experience. The cuisine is based on regional ingredients, partnerships with local farmers and artisans, and utilizes our own chef's herb and vegetable garden.

Our accommodation(s)

Fairmont Empress offers 464 luxury rooms and suites with commanding views of Victoria, the hotel's fine courtyard or the dazzling Inner Harbour. With a range of room sizes and classes for every taste, this landmark Fairmont edifice exudes classic elegance. With a selection of unique guest room sizes and categories to suit every taste, this landmark Fairmont property is a tribute to classic elegance in accommodation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,881 reviews

TripAdvisor Rating  4.0/5  5,120 reviews

Perfect Location

TripAdvisor rating 4.0/5

943RhonaC Couples - TripAdvisor review

Stunning building and decor throughout. Location is central for visiting Victoria. We had a room overlooking the harbour which was perfect to watch the boats. Our room was extremely comfortable and clean and the bed / mattress just perfect for a good night sleep. The front gardens were immaculate with some stunning displays of flowers and plants. However, for a luxury, very expensive hotel, I expected that bit more. The size of the bathroom! Definitely a one person only size and little room when the door was shut. I presumed free parking but was charged $66 for the two nights. No bottled water available and the mini bar/ fridge was empty.

Stayed as part of vacation.

TripAdvisor rating 1.0/5

L3050AGalanc Couples - TripAdvisor review

As part of a month long vacation to Canada, we were booked for 2 nights into the empress hotel in Victoria. We had been lead to believe that the Fairmont brand, was the epitomy of luxury. Compared to other hotels that we had already stayed at as part of our vacation, we were disappointed with just the lack of detail we were expecting. The light on the shaving mirror didn't work , the bathroom was very dated, their was no bottled water in the room. The bin wasn't changed while we stayed. The itinerary from the travel company did not mention that we would have to pay for parking. I understand that if you visit the hotel for a conference or afternoon tea, yes, you pay to park, but not if your an already paying guest Only small details, but details that matter if you are a big brand

Elegant

Customer review rating 4.5/5

Bill Families - Confirmed reviews ALL

One night only, but very restful and relaxed at the end of our vacation on Vancouver Island

Dear Bill, We very much appreciate your comments regarding your stay at the Fairmont Empress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, June Dagnall Executive Assistant to the General Manager

Always a great experience

Customer review rating 5.0/5

Clay Couples - Confirmed reviews ALL

Awesome. I'm back for the long weekend. We sail our boat and keep it in front of the Empress when we stay. Were from Calgary - The Empress is our favorite hotel. Our two Frenchies love the hotel and Winston of course!!

Dear Clay, We very much appreciate your comments regarding your stay at the Fairmont Empress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, June Dagnall Executive Assistant to the General Manager

Great staff impeccable service

Customer review rating 5.0/5

Eugene E. Couples - Confirmed reviews ALL

Early check in harbor view room high tea drinks in the bar and a late snack in the bar breakfast

Dear Eugene, We very much appreciate your comments regarding your stay at the Fairmont Empress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, June Dagnall Executive Assistant to the General Manager

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Other web-users rate our hotel

  • 643 reviews 9.1/10 Location
  • 1,183 reviews 6.4/10 Room
  • 1,376 reviews 8.5/10 Service
  • 59 reviews 4.6/10 WiFi
  • 489 reviews 7.9/10 Amenities
  • 460 reviews 4.4/10 Comfort
  • 233 reviews 6.7/10 Cleanliness
  • 110 reviews 8/10 Breakfast

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