Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.7/5 5,565 reviews

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Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Immerse Yourself in well-being at Vancouver Island's Fairmont Spa

  • Uniquely Canadian and Entirely West Coast Inspired Dining Venues

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,565 reviews

Customer review rating 4.0/5

Stefanus D. Couples - Confirmed reviews ALL

Good customer service especially Alexander conceirge.

Customer review rating 4.0/5

Chris M. Families - Confirmed reviews ALL

everything was great except for a very aggressive drunk guy in the hall that kept us up for an hour, he was out of control. He was yelling at 4am and continued on and off for an hour after that coming in and out of his room. Aside from that everything great as usual, we love coming to the empress.

Customer review rating 5.0/5

Frost J. Couples - Confirmed reviews ALL

We loved our time at the Fairmont Empress - the hotel is gorgeous, and we received a complimentary room upgrade which made our stay extra special. All of the staff members we interacted with far exceeded expectations. Each was incredibly helpful and friendly, from reception, to room service, to the Lobby Lounge restaurant. We could not recommend staying here enough!

Customer review rating 5.0/5

Kristy H. Families - Confirmed reviews ALL

I just wanted to take the opportunity to thank all of the staff at the Empress. I had my birthday weekend with my daughters on March 6 and 7th. Thank you for the lovely skin care products you left in our room and for the birthday cake. You made our weekend so very special and especially my birthday. Sincerely Kim H.

Customer review rating 4.0/5

Kristian J. Couples - Confirmed reviews ALL

First time staying at the Fairmont Empress. Staff friendly and attentive. Well situated downtown Victoria for on foot exploring. Noisy passage way outside door of room - could hear conversations, trolleys during night. Despite high selection of a variety of pillows available for bedding, all pillows present fluffy and plush, however over no support and head sinks right to bed. Disappointed with newly reopened Bengal Lounge. Has no character. Is cold. Highly overpriced. Food tastes great (very small portions). Service was professional and great. New seating gave the Bengal Lounge a cafeteria feel. **Bring back the Bengal of Old ~ with lounge style seating, couches, arm chairs, coffee tables ect.

Dear Mr. J., We’re pleased to hear you enjoyed the attentive service from our team and our central location for exploring Victoria. We are sorry the noise and your experience in the Bengal Lounge did not meet expectations, and we truly appreciate you sharing these impressions. We hope to have the opportunity to welcome you again for a more relaxing and enjoyable stay. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Other web-users rate our hotel

  • 1,487 reviews 9.5/10 Location
  • 2,557 reviews 7.3/10 Room
  • 3,076 reviews 8.9/10 Service
  • 14 reviews 5.3/10 WiFi
  • 1,199 reviews 7.9/10 Amenities
  • 926 reviews 5.3/10 Comfort
  • 548 reviews 6.6/10 Cleanliness
  • 276 reviews 7.5/10 Breakfast

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