Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.7/5 5,619 reviews

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Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Immerse Yourself in well-being at Vancouver Island's Fairmont Spa

  • Uniquely Canadian and Entirely West Coast Inspired Dining Venues

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,619 reviews

TripAdvisor Rating  4.2/5  5,628 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

William B. Business - Confirmed reviews ALL

Good overall experience. Only comment is the check in wasn't great but bell staff were good as was housekeeping

Customer review rating 4.0/5

Razali M. Business - Confirmed reviews ALL

Nice room and clean with beautiful Harbour view

Customer review rating 5.0/5

Elaine H. Business - Confirmed reviews ALL

Ambiance was incredible, decorations amazing and we were treated very well by

Customer review rating 5.0/5

Peter S. Business - Confirmed reviews ALL

From the minute we stepped into the Gold class Alexander looked after us like we were precious people, he went beyond to look after us , such a polite person , listened to us and really cared . We love staying at the Empress that’s why we keep coming back

Customer review rating 5.0/5

Lui G. Business - Confirmed reviews ALL

From valet to check in everything was excellent. The only issue was the dismissive attitude displayed by one of your head bellmen, a tall Italian? fellow, Dino. He is not what I expect in terms of service and helpfulness from Empress staff.

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Other web-users rate our hotel

  • 1,474 reviews 9.5/10 Location
  • 2,523 reviews 7.3/10 Room
  • 3,066 reviews 8.9/10 Service
  • 16 reviews 4.5/10 WiFi
  • 1,210 reviews 8.2/10 Amenities
  • 927 reviews 5.2/10 Comfort
  • 535 reviews 6.7/10 Cleanliness
  • 264 reviews 7.6/10 Breakfast

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