Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.7/5 5,599 reviews

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721 Government Street, V8W 1W5 VICTORIA, Canada

Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Immerse Yourself in well-being at Vancouver Island's Fairmont Spa

  • Uniquely Canadian and Entirely West Coast Inspired Dining Venues

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Telephone
Fax +1 250-381-4334

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,599 reviews

Customer review rating 3.5/5

Chris V. Families - Confirmed reviews ALL

We come there once every 3 mths. I always ask for a crib for one or two nights. This time they did not bring the kids shampoo and we did not have a bath tub.

Customer review rating 4.5/5

Lawrence M. Solo - Confirmed reviews ALL

Staying at The Empress was a convenience since my son was getting married there. The suite was beautiful and well appointed, with an Inner Harbour view. The ability to move between events and various wedding functions in and near the Empress.

Dear Mr. M., We’re delighted your suite and Inner Harbour view provided such a beautiful setting during your son’s wedding celebrations, and that our location made it easy to move between events. It’s wonderful to know the experience added to such a special occasion. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 3.0/5

Andrea S. Friends - Confirmed reviews ALL

I booked Fairmont Gold to celebrate my 50th birthday with friends, and I am extremely disappointed with the lack of preparation and service we experienced. When we opened the sofa bed at 10:00 pm, it had not been made. While there were sheets in the closet, there was no comforter provided. This is a fundamental housekeeping expectation, particularly at the Fairmont Gold level, and it was unacceptable to discover this late at night with no bedding available. In addition, I had emailed the Gold Concierge in advance to advise of my requirement for gluten-free options in the Gold Lounge. Despite providing prior notice, there were very limited suitable options available. This demonstrated a clear lack of follow-through and attention to a confirmed guest request. As a direct result, my friend chose to leave early rather than remain for the remainder of what was meant to be a special birthday weekend. I specifically chose Fairmont Gold because of its reputation for elevated service and attention to detail. Unfortunately, this experience fell well short of those expectations and significantly impacted an important milestone celebration. I would appreciate a response from management addressing these concerns and outlining what you will do to make this right. The experience did not reflect the Fairmont Gold standard or the premium paid, and I believe appropriate compensation should be provided. I look forward to your prompt reply.

Dear Ms. S., I am very sorry your 50th birthday celebration did not unfold as expected and that both the room preparation and your Fairmont Gold experience fell short. Please know our Fairmont Gold team has reached out to you personally to connect regarding your stay, and we truly hope to have the opportunity to restore your confidence in us in the future. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 0.5/5

Saman A. Couples - Confirmed reviews ALL

Didn't expect this 1/10

Customer review rating 5.0/5

Shawn F. Business - Confirmed reviews ALL

For me it's just simple things that made me feel good. Staff was always friendly ,the room was clean and well appointed and the bed was amazing! I can't wait to return.

Dear Mr. F., It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future to our Castle on the Coast! Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Other web-users rate our hotel

  • 1,487 reviews 9.5/10 Location
  • 2,552 reviews 7.2/10 Room
  • 3,075 reviews 8.9/10 Service
  • 15 reviews 5.1/10 WiFi
  • 1,206 reviews 7.9/10 Amenities
  • 939 reviews 5.2/10 Comfort
  • 534 reviews 6.7/10 Cleanliness
  • 280 reviews 7.5/10 Breakfast

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