Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.7/5 5,622 reviews

Fairmont Empress - Image 1
Fairmont Empress - Image 2
Fairmont Empress - Image 3
Fairmont Empress - Image 4

Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Immerse Yourself in well-being at Vancouver Island's Fairmont Spa

  • Uniquely Canadian and Entirely West Coast Inspired Dining Venues

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,622 reviews

TripAdvisor Rating  4.2/5  5,628 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Mike A. Couples - Confirmed reviews ALL

From the minute you step into the hotel you are treated special. They are always accommodating with requests

Dear Mr. A., It’s always a pleasure to welcome you back. Thank you for your continued loyalty and kind words about our team’s service. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 5.0/5

Joanne M. Friends - Confirmed reviews ALL

from the staff to the ambience to cleanliness.. all excellent

Dear Ms. M., Thank you for your wonderful feedback. We’re delighted that every aspect of your stay—from service to ambiance—met your expectations. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 4.5/5

Janis W. Couples - Confirmed reviews ALL

Had a lovely evening. Enjoyed the lounge but didn’t really use other services

Customer review rating 5.0/5

Richard D. Couples - Confirmed reviews ALL

The pool was great. The breakfast was tasty and the bed was very comfortable.

Dear Mr. D., We’re so pleased you found your stay peaceful and relaxing, and that you enjoyed the pool, breakfast, and comfort of your room. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 5.0/5

Shaun M. Business - Confirmed reviews ALL

Every aspect of this hotel was beautiful and historic. The staff were exceptional, kind and informed.

Dear Mr. M., Thank you for your lovely review. We’re delighted you enjoyed the beauty, history, and exceptional service throughout the hotel. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,474 reviews 9.5/10 Location
  • 2,523 reviews 7.3/10 Room
  • 3,066 reviews 8.9/10 Service
  • 16 reviews 4.5/10 WiFi
  • 1,210 reviews 8.2/10 Amenities
  • 927 reviews 5.2/10 Comfort
  • 535 reviews 6.7/10 Cleanliness
  • 264 reviews 7.6/10 Breakfast

Powered by Trustyou