Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.6/5 5,012 reviews

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Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Luxury spa treatment with first-class service at Willow Stream Spa

  • Q at the Empress: Restaurant and bar with locally sourced cuisine

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Q AT THE FAIRMONT EMPRESS

Q at the Empress, located in the most storied room in Victoria, is a must-visit culinary experience. The cuisine is based on regional ingredients, partnerships with local farmers and artisans, and utilizes our own chef's herb and vegetable garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,012 reviews

TripAdvisor Rating  4.0/5  5,357 reviews

Certificate of excellence 2023

Happy times at Fairmont Empress

TripAdvisor rating 4.0/5

Anna T TripAdvisor review

All staffs are very professional and polite to me, especially Justine at front desk and Mike at door bell taking care of my luggage. Everything in hotel is very beautiful. I enjoyed the hot tub because the water in it was very good temperature and very clean. Towels in Hot tub and bedroom are both clean.

Great stay

Customer review rating 5.0/5

Shawn G. Couples - Confirmed reviews ALL

We loved the gold room at the Victoria Empress for 2 nights . The food and drinks were amazing . But the highlight was the view of the inner harbour worth every penny.

Dear Mr. g., It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future! Kind regards, Emily Bond Fairmont Empress

Excellent Stay

Customer review rating 5.0/5

Renu Business - Confirmed reviews ALL

The Gold Floor experience is phenomenal. Staff is excellent and food options are good.

Dear Ms. B., Thank you for taking the time to complete a survey following your recent stay at The Fairmont Empress. We greatly value and appreciate your positive feedback, in addition to providing suggestions of aspects we can approve upon, such as having more vegan and vegetarian options. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future. Kind regards, Emily Bond Fairmont Empress

Iconic stay

Customer review rating 5.0/5

Heidi B. Couples - Confirmed reviews ALL

Early Valentines date and staycation

Dear Ms. B., It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future! Kind regards, Emily Bond Fairmont Empress

Great views

Customer review rating 4.5/5

Dan K. Couples - Confirmed reviews ALL

It was very nice atmosphere and amazing service

Dear Ms. K., We very much appreciate your kind review after your stay at The Fairmont Empress. We look forward to warmly welcoming you again in the near future. Sincerely, Emily Bond Fairmont Empress

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Other web-users rate our hotel

  • 1,122 reviews 9.3/10 Location
  • 2,089 reviews 7.1/10 Room
  • 2,415 reviews 8.6/10 Service
  • 30 reviews 6/10 WiFi
  • 869 reviews 8.2/10 Amenities
  • 762 reviews 5/10 Comfort
  • 441 reviews 6.4/10 Cleanliness
  • 190 reviews 7.9/10 Breakfast

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