Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.7/5 5,601 reviews

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Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Immerse Yourself in well-being at Vancouver Island's Fairmont Spa

  • Uniquely Canadian and Entirely West Coast Inspired Dining Venues

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,601 reviews

TripAdvisor Rating  4.2/5  5,631 reviews

Certificate of excellence 2025

Housekeeping debacle

TripAdvisor rating 2.0/5

Millie S TripAdvisor review

Our room is not cleaned even though it was already 6 pm and when finally they came, with such nonchalant attitude, truly unlike any Fairmont hotel I have experienced before

Six Stars!

TripAdvisor rating 5.0/5

charlief767 TripAdvisor review

The Best! Six Stars for Alexander, Michelle, Nicola and the Gold Lounge service staff headed by the ever smiling, Irwin!

Customer review rating 5.0/5

Nicole S. Couples - Confirmed reviews ALL

We always love coming to visit and the service at the Empress is always exceptional. They helped make our anniversary extra special this year.

Customer review rating 3.5/5

Tabitha K. Friends - Confirmed reviews ALL

When we checked in after 4 p.m., our hotel room wasn’t ready. We understood and were offered free breakfast and two drink tickets. When we later visited the bar, our bartender (Raj) was horrific. Instead of asking us to move down to accommodate another group, he came over and said, “Looks like it’s time for you to move down.” I let that one slide. I told him in advance we had three complimentary drink tickets (one additional for signing up for All Accor). When we went to close out, he questioned my signup confirmation email stating he saw the time 4:45 p.m. as if I was trying to pull one over on him by using an old email. I quickly showed him the date which was December 27th, 2025 and let him know I was done with his rude antics. I’m not sure I’ll stay at this Fairmont again.

Customer review rating 4.5/5

Justin R. Families - Confirmed reviews ALL

My wife and I traveled to Victoria, BC with my family before the Christmas holiday and stayed at the Empress Hotel. We loved the Christmas tree in the lobby, the complimentary Hot Chocolate and having drinks in the bar. Our room was warm and comfortable with a wonderful bed.

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Other web-users rate our hotel

  • 1,470 reviews 9.5/10 Location
  • 2,523 reviews 7.3/10 Room
  • 3,064 reviews 8.9/10 Service
  • 16 reviews 4.5/10 WiFi
  • 1,207 reviews 8.1/10 Amenities
  • 923 reviews 5.3/10 Comfort
  • 529 reviews 6.8/10 Cleanliness
  • 267 reviews 7.8/10 Breakfast

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