Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.7/5 5,505 reviews

Fairmont Empress - Image 1
Fairmont Empress - Image 2
Fairmont Empress - Image 3
Fairmont Empress - Image 4

Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Immerse Yourself in well-being at Vancouver Island's Fairmont Spa

  • Uniquely Canadian and Entirely West Coast Inspired Dining Venues

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,505 reviews

Customer review rating 4.0/5

Alicia D. Families - Confirmed reviews ALL

The pool area was over crowded and dirty. A child had thrown up pool side and the parent just left it. Room service in the evening the food appeared to have been sitting - chicken was dry and vegetables wilted when served.

Customer review rating 3.5/5

Rana M. Families - Confirmed reviews ALL

The room was disappointing and did not match the luxury appeal of the hotel. The linens were thinned and rough. The bathroom extremely small. The room itself had bo luxury appeal to it and felt old and rundown. We tried the bengal twice. First time there was a strong smell of burnt toast that lingered. Second time was a much better experience. The restaurant is very nicely furnished. The bell staff and reception were extremely nice.

Customer review rating 4.5/5

Nancy P. Families - Confirmed reviews ALL

Service and staff were great, making sure the room was right for us, bringing blankets when needed, and patiently helping us to work the coffee maker. The chocolate gift was sweet.

Customer review rating 5.0/5

Claire K. Families - Confirmed reviews ALL

Wonderful room, grounds, and service. I was in town for a couple of nights with my little dog and we were comfortable and cozy.

Customer review rating 5.0/5

Soren B. Couples - Confirmed reviews ALL

We enjoyed the stay very much and will be back.

Other web-users rate our hotel

  • 1,500 reviews 9.4/10 Location
  • 2,576 reviews 7.3/10 Room
  • 3,113 reviews 8.9/10 Service
  • 14 reviews 5.3/10 WiFi
  • 1,210 reviews 8/10 Amenities
  • 1,088 reviews 8.6/10 Vibe
  • 931 reviews 5.4/10 Comfort
  • 558 reviews 6.5/10 Cleanliness

Powered by Trustyou