Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.7/5 5,348 reviews

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Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Immerse Yourself in well-being at Vancouver Island's Fairmont Spa

  • Uniquely Canadian and Entirely West Coast Inspired Dining Venues

  • Stunning views of Inner Harbour

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,348 reviews

Customer review rating 2.5/5

Nicolas A. Couples - Confirmed reviews ALL

Dear Mr. A., We are sorry that aspects of your breakfast experience and billing process did not meet expectations, we have since refunded your breakfast charge. Thank you for sharing your comments, and we hope to have the opportunity to welcome you again for a more seamless stay. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 4.5/5

Kevin L. Families - Confirmed reviews ALL

Dear Mr. L., We are pleased you enjoyed our central location and that our breakfast team and bartenders helped make your visit memorable. Thank you for your kind words, and we look forward to welcoming you back. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 5.0/5

Merwin H. Couples - Confirmed reviews ALL

Dear Mr. H., Thank you for recognizing Richard, Alexander, and the warm hospitality you received throughout your stay. We are delighted you felt so welcome and hope to see you again soon. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 5.0/5

Elizabeth C. Families - Confirmed reviews ALL

Dear Ms. C., Thank you for sharing your kind comments about your stay. We are delighted you enjoyed the cleanliness, pool, and room service, and we hope to welcome you back to Fairmont Empress soon. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 5.0/5

Lavone W. Couples - Confirmed reviews ALL

Dear Ms. W., Thank you for choosing Fairmont Empress for your special visit. We are delighted you enjoyed Afternoon Tea, our beautiful location, and the attentive service, and we look forward to welcoming you back. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Other web-users rate our hotel

  • 1,521 reviews 9.5/10 Location
  • 2,540 reviews 7.3/10 Room
  • 3,116 reviews 9/10 Service
  • 8 reviews 4.2/10 WiFi
  • 1,234 reviews 8.2/10 Amenities
  • 905 reviews 5.2/10 Comfort
  • 549 reviews 6.5/10 Cleanliness
  • 292 reviews 8.2/10 Breakfast

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