Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.7/5 5,358 reviews

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Fairmont Empress - Image 1
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721 Government Street, V8W 1W5 VICTORIA, Canada

Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Immerse Yourself in well-being at Vancouver Island's Fairmont Spa

  • Uniquely Canadian and Entirely West Coast Inspired Dining Venues

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Telephone
Fax +1 250-381-4334

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,358 reviews

Customer review rating 3.5/5

Anna F. Couples - Confirmed reviews ALL

We were on a tour with a muddied of ppl and check-in did not go well for some of us. We were given a room that appeared to be ok till we opened the curtains snd overlooked dirty roofs. Not happy since this was our last port of call and spending 2nites there. Some of our group recrived rooms with harbour views. We all paid the same amount for same room type so should have gotten same room type

Customer review rating 4.5/5

Catherine H. Couples - Confirmed reviews ALL

Great food, comfortable bed with awesome pillows. Wonderful location & excellent staff.

Dear Ms. H., We’re so pleased you enjoyed the dining, comfortable accommodations, central location, and warm service during your stay. We look forward to welcoming you back again soon. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 5.0/5

Abhishek K. Couples - Confirmed reviews ALL

Its a great hotel with amazing rooms but if a person books gold lounge staff needs to know the customers. At 9:25pm we went to the bar and person who was making drinks for other customer mistreated me and my wife, we simply asked her can you recommend any drinks for us, she rudely said you should know what you want, then we simply said just make what last person had and she smirked in a rude way. We were given coupons for our drinks from the reception and my wife forgot the room number, she got angry on my wife and said you guys are not in gold lounge I am doing a favour making you a drink because you have coupons, after that comment I went straight up to the manager to complain about the incident, Karan Shah and his manager apologized to us and accommodated us even better and gave us complimentary drinks, it was our anniversary but staff who are at gold lounge should know their customers and should not mistreat them. Kudos to Karan Shah, his manager at night and Ms Kaur who came the very next day and apologized for the inconvenience happened with us. I really appreciate the efforts they took to accommodate us after the incident. Please hire better staff at Gold Lounge. Thank you.

Dear Mr. K., Thank you for sharing your experience with us. While we are pleased to hear you enjoyed many aspects of your stay and that Karan and Karandeep helped ensure you felt cared for during your anniversary visit, we are very sorry for the interaction you experienced in the Gold Lounge and understand how disappointing this must have been on such a special occasion. We truly appreciate your recognition of the colleagues who assisted in resolving the situation with kindness and care, and we will be sure to share your comments with them. Your observations regarding the lounge experience are also appreciated, as we understand the importance of making every guest feel welcomed and respected throughout their stay. We hope to have the opportunity to provide you with a more seamless experience in the future. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 4.5/5

Marielle T. Business - Confirmed reviews ALL

Very nice hotel but no desk in the room or business centre

Dear Ms. T., We’re pleased you enjoyed the character and history of our hotel during your stay. We appreciate your comments regarding the in-room desk and business centre, and we hope to welcome you back again soon. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 5.0/5

Patricia B. Couples - Confirmed reviews ALL

The gold hotel was wonderful! We were upgraded to an Executive Suite and wow! THe lounge and food offered were amazing. We couldnt have asked for a better stay.

Thank you for taking the time to leave us a review Patricia, we are so happy to hear you had a wonderful experience on Fairmont Gold! Hopefully we have the opportunity to host you again in the future for another memorable stay. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Other web-users rate our hotel

  • 1,467 reviews 9.5/10 Location
  • 2,525 reviews 7.4/10 Room
  • 3,063 reviews 8.9/10 Service
  • 11 reviews 4.5/10 WiFi
  • 1,191 reviews 8.1/10 Amenities
  • 1,066 reviews 8.6/10 Vibe
  • 910 reviews 5.5/10 Comfort
  • 561 reviews 6.5/10 Cleanliness

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