Recognized as the #1 Canadian City Hotel in Travel + Leisure's 2026 World's Best Awards and honoured as a top Western Canadian Hotel in the 2025 Condé Nast Traveler Readers' Choice Awards, Fairmont Empress is located in the heart of Victoria, BC overlooking the city's sparkling Inner Harbour.
Perched along Victoria Inner Harbour in the heart of Victoria, Fairmont Empress places you steps from historic landmarks, boutique shopping, and the scenic Pacific coastline-where nature and city meet seamlessly.
Canada's Castle on the Coast overlooks Victoria Inner Harbour in downtown Victoria. Enjoy the iconic Afternoon Tea in the Lobby Lounge, luxury accommodations, and elevated dining-steps from top attractions, shopping, and the Pacific coastline.
Hotel extras
Refined Lobby Lounge for famous "Tea at The Empress" experience
Refined Lobby Lounge for famous "Tea at The Empress" experience
Immerse Yourself in well-being at Vancouver Island's Fairmont Spa
Uniquely Canadian and Entirely West Coast Inspired Dining Venues
Stunning views of Inner Harbour
Our accommodation(s)
Book this hotel
Page 1 out of 9, Room 1 :
FAIRMONT CITY VIEW 1 QUEEN, 239sf, 22sm.
, Room 2 :
FAIRMONT CITY VIEW 1 KING, 239sf, 22sm.
Room
FAIRMONT CITY VIEW 1 QUEEN, 239sf, 22sm.
Photo out of - FAIRMONT CITY VIEW 1 QUEEN, 239sf, 22sm.
An Empress classic, these well-appointed rooms have an elegant-meets-contemporary design inspired by Vancouver Island nature. Located throughout the hotel. Accessible room available on request.
Photo out of - FAIRMONT CITY VIEW 1 KING, 239sf, 22sm.
An Empress classic, these well-appointed rooms have an elegant-meets-contemporary design inspired by Vancouver Island nature. Located throughout the hotel. Accessible room available on request.
Photo out of - FAIRMONT CITY VIEW 2 DOUBLE, 239, 22sm.
An Empress classic, these well-appointed rooms have an elegant-meets-contemporary design inspired by Vancouver Island nature. Located throughout the hotel.
FAIRMONT HARBOUR VIEW 1 QUEEN, 244sf, 22sm. Ideal for solo travellers or couples
Photo out of - FAIRMONT HARBOUR VIEW 1 QUEEN, 244sf, 22sm. Ideal for solo travellers or couples
Spectacular harbour view. Airy and inviting, this queen room design brings the outside in. These well-appointed rooms have a classic-meets-contemporary design inspired by Vancouver Island nature
Photo out of - FAIRMONT HARBOUR VIEW 2 DOUBLE, 244sf, 22sm
Spectacular harbour view. Airy and inviting, this 2 double bedded room design brings the outside in. These well-appointed rooms have a classic-meets-contemporary design inspired by Vancouver Island nature. Ideal for families with small children
DELUXE HARBOUR VIEW 1 QUEEN, 330 , 30sm. Larger room, open sitting area
Photo out of - DELUXE HARBOUR VIEW 1 QUEEN, 330 , 30sm. Larger room, open sitting area
Serenity is on offer in this deluxe dwelling with breezy nautical touches. Watch scenes of the Inner Harbour coming to life in this room, suitable for up to 2 adults
DELUXE HARBOUR VIEW 1 KING, 330sf , 30sm. Larger room, open concept sitting area
Photo out of - DELUXE HARBOUR VIEW 1 KING, 330sf , 30sm. Larger room, open concept sitting area
Serenity is on offer in this deluxe dwelling with breezy nautical touches. Watch scenes of the Inner Harbour coming to life in this room, suitable for up to 2 adults
DELUXE HARBOUR VIEW 2 QUEEN, 330sf, 30sm, Larger room, open concept sitting area
Photo out of - DELUXE HARBOUR VIEW 2 QUEEN, 330sf, 30sm, Larger room, open concept sitting area
Serenity is on offer in this deluxe 2 double bedded dwelling with breezy nautical touches. Watch scenes of the Inner Harbour coming to life in this room, suitable for up to 4 guests
Photo out of - SIGNATURE HARBOUR VIEW 1 KING, 326-358sf, 30-33sm. Unique Layout. Historic Architecture
You've come to stay in an iconic hotel, and you've arrived. Take in the spectaculer view and original architectural features: graceful arches, circular turret seating nooks and crown molding
Views:
Harbour view
Max. number of persons
2
Area
From
32 m²
/
344 sq ft
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee maker
Kettle
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Bathrobe
Hair dryer in bathroom
Media And Technology
Internet Facilities
RJ 11 Outlet
RJ 45 Outlet
Data port in roomAdditional charge
Wireless internet in your roomAdditional charge
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
Satellite/cable colour TV
Pay per view moviesAdditional charge
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Sprinkler in room
Comfort Features
Alarm clock
Hair dryer
Ironing board and flat-iron
Opening windows
Electric Facilities
110/120 V AC
Room Services
Operator wake up call
Working Area
Business Desk
2 pers. max
32 m²
/
344 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
FAIRMONT GOLD CITY VIEW 1 QUEEN, 239sf, 22sm. Exclusive lounge with breakfast and canape
Photo out of - FAIRMONT GOLD CITY VIEW 1 QUEEN, 239sf, 22sm. Exclusive lounge with breakfast and canape
Modern upscale design. Ideal for business traveller or couple. Exclusive amenities including, Fairmont Gold lounge overlooking the Inner Harbour, evening canapes and private check-in.
FAIRMONT GOLD DELUXE CITY VIEW 1 KING, 330sf 30sm. Exclusive lounge with breakfast and canapes
Photo out of - FAIRMONT GOLD DELUXE CITY VIEW 1 KING, 330sf 30sm. Exclusive lounge with breakfast and canapes
These rooms feel more like urban island residences, with designated sitting and lounging spaces. Exclusive amenities including, Fairmont Gold lounge overlooking the Inner Harbour, canapes and private check-in.
Photo out of - JUNIOR SUITE HARBOUR VIEW 1 KING, 414sf, 38sm.
Expect a breezy open-style floor plan with roomy king-size bed, distinct seating area, and view of Victoria's sparkling Inner Harbour. Perfect for special occasions.
EXECUTIVE SUITE 2 QUEEN, 580sf, 53sm. City view. Separate sleeping and living room
Photo out of - EXECUTIVE SUITE 2 QUEEN, 580sf, 53sm. City view. Separate sleeping and living room
Stylish and serene, this tranquil space has separate living room with french doors. Sleek bathrooms, salon-style lighting, rainfall shower. Up to 5 adults.
Views:
City View
Max. number of persons
5
Area
From
54 m²
/
581 sq ft
Bedding
Queen size bed(s) x2
Double sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee maker
Kettle
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Bathrobe
Hair dryer in bathroom
Media And Technology
Internet Facilities
RJ 11 Outlet
RJ 45 Outlet
Data port in roomAdditional charge
Wireless internet in your roomAdditional charge
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
Satellite/cable colour TV
Pay per view moviesAdditional charge
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Sprinkler in room
Comfort Features
Alarm clock
Hair dryer
Ironing board and flat-iron
Opening windows
Electric Facilities
110/120 V AC
Room Services
Operator wake up call
Working Area
Business Desk
5 pers. max
54 m²
/
581 sq ft
Bedding
2 x Queen size bed(s) and
1 x Double sofa bed(s)
Photo out of - 1 BEDROOM HARBOUR VIEW SUITE KING, 550sf, 51sm.
Feel right at home with all the space, residence-style layout and stunning inner harbour views. Separate living area with sofa bed, a luxe bathroom. Perfect for special occasions.
Views:
Harbour view
Max. number of persons
4
Area
From
51 m²
/
548 sq ft
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee maker
Kettle
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Bathrobe
Hair dryer in bathroom
Media And Technology
Internet Facilities
RJ 11 Outlet
RJ 45 Outlet
Data port in roomAdditional charge
Wireless internet in your roomAdditional charge
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
Satellite/cable colour TV
Pay per view moviesAdditional charge
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Sprinkler in room
Comfort Features
Alarm clock
Hair dryer
Ironing board and flat-iron
Opening windows
Electric Facilities
110/120 V AC
Room Services
Operator wake up call
Working Area
Business Desk
4 pers. max
51 m²
/
548 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
SIGNATURE 1 BEDROOM HARBOUR VIEW SUITE KING, 850sf, 78sm. Separate living area, 2 bathrooms
Photo out of - SIGNATURE 1 BEDROOM HARBOUR VIEW SUITE KING, 850sf, 78sm. Separate living area, 2 bathrooms
These well-appointed and spacious suites offer spectacular harbour views, sophisticated finishes and hardwoods floors in the living room. Enjoy intimate harbour views with windows on two sides. Walk-in rainfall shower. Sofa bed in the living room
Views:
Harbour view
Max. number of persons
4
Area
From
78 m²
/
839 sq ft
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee maker
Kettle
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Bathrobe
Hair dryer in bathroom
Media And Technology
Internet Facilities
RJ 11 Outlet
RJ 45 Outlet
Data port in roomAdditional charge
Wireless internet in your roomAdditional charge
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
Satellite/cable colour TV
Pay per view moviesAdditional charge
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Sprinkler in room
Comfort Features
Alarm clock
Hair dryer
Ironing board and flat-iron
Opening windows
Electric Facilities
110/120 V AC
Room Services
Operator wake up call
Working Area
Business Desk
4 pers. max
78 m²
/
839 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
Photo out of - FAIRMONT GOLD 1 BEDROOM HARBOUR VIEW EXECUTIVE SUITE 1 KING, 420sf, 39sm, Exclusive lounge
Separate living room. Harbour view. Ideal for couples looking for a little more space. Rainfall shower. Exclusive access to amenities including, Fairmont Gold lounge overlooking the Inner Harbour, evening canapes and private check-in.
FAIRMONT GOLD 1 BEDROOM HARBOURVIEW SUITE 1 KING, 480sf, 44sm Exclusive lounge with breakfast
Photo out of - FAIRMONT GOLD 1 BEDROOM HARBOURVIEW SUITE 1 KING, 480sf, 44sm Exclusive lounge with breakfast
This one has it all: Stunning Harbour Views, sophisticated design and ample space for retreating or socializing. This residence-style suite channels urban chic with distinctive flair, 2 bathrooms. Includes, Fairmont Gold lounge, breakfast, canapes
Views:
Harbour view
Max. number of persons
4
Area
From
44 m²
/
473 sq ft
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee maker
Kettle
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Bathrobe
Hair dryer in bathroom
Media And Technology
Internet Facilities
RJ 11 Outlet
RJ 45 Outlet
Data port in roomAdditional charge
Wireless internet in your roomAdditional charge
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
Satellite/cable colour TV
Pay per view moviesAdditional charge
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Sprinkler in room
Comfort Features
Alarm clock
Hair dryer
Ironing board and flat-iron
Opening windows
Electric Facilities
110/120 V AC
Room Services
Operator wake up call
Working Area
Business Desk
4 pers. max
44 m²
/
473 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
Photo out of - FAIRMONT GOLD 2BR HARBOUR VIEW SUITE 1KING 1QUEEN, 775sf, 71sm, Exclusive lounge inc breakfast
Our top-of-the-line Fairmont Gold Suite has 2 bedrooms and a large contemporary living room with sofa bed. Oversized windows in all rooms frame the Inner Harbour. Includes, Fairmont Gold lounge, breakfast, canapes. Suite accommodates up to 5 guests
Views:
Harbour view
Max. number of persons
5
Area
From
71 m²
/
764 sq ft
Bedding
King size bed(s) x1
Queen size bed(s) x1
Double sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee maker
Kettle
Bathroom
Bathroom Facilities
Bathroom doors 32 inches wide
Bathrobe
Hair dryer in bathroom
Media And Technology
Internet Facilities
RJ 11 Outlet
RJ 45 Outlet
Data port in roomAdditional charge
Wireless internet in your roomAdditional charge
Phone Facilities
Voice mail
Direct dial telephoneAdditional charge
Tv Facilities
Satellite/cable colour TV
Pay per view moviesAdditional charge
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Sprinkler in room
Comfort Features
Alarm clock
Hair dryer
Ironing board and flat-iron
Opening windows
Electric Facilities
110/120 V AC
Room Services
Operator wake up call
Working Area
Business Desk
5 pers. max
71 m²
/
764 sq ft
Bedding
1 x King size bed(s) and
1 x Queen size bed(s) and
1 x Double sofa bed(s)
GOVERNOR GENERAL HARBOUR VIEW SUITE 1 KING, 1450sf, 134sm, Exclusive lounge with breakfast
Photo out of - GOVERNOR GENERAL HARBOUR VIEW SUITE 1 KING, 1450sf, 134sm, Exclusive lounge with breakfast
Open-concept living room in this one-of-a-kind suite: A luxe living room boasting 6th-floor harbour views. Includes, Fairmont Gold lounge, breakfast, canapes. Add adjoining rooms by request to increase space, which could accommodate up to 4 guests
ROYAL HARBOUR VIEW SUITE 1 KING, 1600sf, 148sm. Exclusive lounge with breakfast and canapes
Photo out of - ROYAL HARBOUR VIEW SUITE 1 KING, 1600sf, 148sm. Exclusive lounge with breakfast and canapes
Spectacular harbour views, airy king bedroom with walk-in closet, sprawling open-concept living room, dining area seating eight, walk-in rainfall shower and deep soaker tub. Includes, Fairmont Gold lounge, breakfast, canapes. Ideal for 4 guests.
Page 1 out of 2, Art, culture & entertainment 1 :, Art, culture & entertainment 2 :
EMILY CARR HOUSE
Historic monument
Access:
900 m / 0.56 mi
Taxi
3.82€6CAD
ART GALLERY OF VICTORIA
Art and Culture
Access:
1 km / 0.62 mi30 min walk
ROYAL BRITISH COLUMBIA MUSEUM
Museums
Access:
1 km / 0.62 mi
MINATURE WORLD
Museums
Access:
1 km / 0.62 mi
ROYAL THEATRE
Entertainment/theatre district
Access:
1 km / 0.62 mi
BC LEGISLATURE BUILDINGS
Historic monument
Access:
1 km / 0.62 mi
CRAIGDARROCH CASTLE
Historic monument
Access:
2.7 km / 1.68 mi
Taxi
9.55€15CAD
CORDOVA BAY GOLF COURSE
Golf course
Access:
15 km / 9.32 mi
Taxi
19.10€30CAD
BUTCHART GARDENS
Botanical gardens
Access:
21 km / 13.05 mi45 min drive
GLEN MEADOWS GOLF AND COUNTRY CL
Golf course
Access:
28 km / 17.4 mi35 min drive
Taxi
31.83€50CAD
ORCA WHALE DISPLAY
Botanical gardens
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
431 rooms
4 rooms for people with reduced mobility
14 connecting rooms
431 non-smoking rooms
8 floors
Languages spoken at the hotel
100% Non Smoking Property
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Air conditioning
Check In & Check-out facilities
Express check-in
Express check-out
Late Checkout
Porter
Porter
Catering
6 Restaurants
2 Bars
Breakfast
Express
Snack and beverage machine
Snack and beverage machine
Business
13 Meeting rooms
Well-being
Pool
Covered
On site
Health Club
On site
Sauna room
Sports and leisure
Gym
On site
On site
Indoor parking
Public
305 parking spaces
Parking opened 24/7
Max Limited Height: 1.89 m
/
6.23 ft
Parking pricing: 23.55€37CAD Per day
Services & equipment
Stairs
Electric car recharging units 7 kVA
Vehicles
Truck parking
Security
Well-lit parking
Accessibility
Accessible parking
Valet Parking
Additional charge
721 Government Street, V8W 1W5 Victoria, Canada
GPS:48.421596, -123.367422
Parking information
On site
Indoor parking
Public
305 parking spaces
Parking opened 24/7
Max Limited Height: 1.9 m
/
6.2 ft
Parking pricing: 32.46€51CAD Per day
Services & equipment
Stairs
Valet parking
Electric car recharging units 7 kVA
Vehicles
Truck parking
Security
Well-lit parking
Accessibility
Elevators
Accessible parking
Page 1 out of 3, Restaurant 1 :
Q AT THE EMPRESS
, Restaurant 2 :
Tea at The Empress
Q AT THE EMPRESS
Photo out of - Q AT THE EMPRESS
Q at the Empress brings you a dining experience shaped by the sea, the season, and the singular character of place. A refined raw bar and signature dishes celebrate the abundance of British Columbia and Vancouver Island's fields and coastal waters.
Q at the Empress brings you a dining experience shaped by the sea, the season, and the singular character of place. A refined raw bar and signature dishes celebrate the abundance of British Columbia and Vancouver Island's fields and coastal waters.
Tea at The Empress
Photo out of - Tea at The Empress
A grand tradition for over a century, the world-renowned Tea at the Empress offers a delightful selection of freshly baked scones, delicate finger sandwiches and decadent pastries, all accompanied by the finest assortment of teas.
A grand tradition for over a century, the world-renowned Tea at the Empress offers a delightful selection of freshly baked scones, delicate finger sandwiches and decadent pastries, all accompanied by the finest assortment of teas.
The Veranda
Photo out of - The Veranda
**The Veranda is closed for the season**
A beautiful patio, in a stunning location. This winter, spend cozy nights on the Veranda, an iconic piece of our hotel's history overlooking breathtaking ocean views of the Inner Victoria Harbour.
Cooking style
Gourmet
Capacity
75
Accessibility
Accessible service
721 Government Street, V8W 1W5 Victoria, Canada
Other informations
Services
Wheelchair access
Free Wireless internet (WiFi)
Pet allowed
Booster Seats available (for Baby)
Terrace
Exceptional View
Payment
Cash
Credit card
Apple Pay
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Cocktail
Wine by the glass available
Soft drinks
Accommodate food
Children menu
Gluten-free menu
Vegetarian menu
**The Veranda is closed for the season**
A beautiful patio, in a stunning location. This winter, spend cozy nights on the Veranda, an iconic piece of our hotel's history overlooking breathtaking ocean views of the Inner Victoria Harbour.
In-Room Dining
Photo out of - In-Room Dining
On your time, in your space Delicious food, delivered right to your room. Choose from an extensive selection of hearty comfort foods, tasty light meals and signature gourmet dishes.
Cooking style
International
Other informations
Payment
Credit card
Accommodate food
Children menu
Light menu
Vegetarian menu
On your time, in your space Delicious food, delivered right to your room. Choose from an extensive selection of hearty comfort foods, tasty light meals and signature gourmet dishes.
The Bengal
Photo out of - The Bengal
The Bengal returns with breakfast in a refreshed space. Light-filled interiors, original beams, velvet seating, and subtle textures create a warm, modern atmosphere where heritage charm meets contemporary comfort.
Cooking style
Regional
Other informations
Payment
Cash
Credit card
Apple Pay
Contactless
The Bengal returns with breakfast in a refreshed space. Light-filled interiors, original beams, velvet seating, and subtle textures create a warm, modern atmosphere where heritage charm meets contemporary comfort.
Dash - Grab & Go Coffee
Cash
Credit card
Contactless
Accommodate food
Brunch
Light menu
Tucked beside the Bengal Entrance, DASH is a welcoming stop for coffee, pastries and a moment to pause. Named after Queen Victoria’s beloved spaniel, it celebrates the simple pleasure of thoughtful rituals before setting out for the day.
Page out of
The Lobby Lounge
Click to copy the email address
Other informations
Services
Air conditioning
Free Wireless internet (WiFi)
Wheelchair access
Musical Entertainment
Payment
Credit card
Apple Pay
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Apéritif
Cocktail
Vinoteca
Wine by the glass available
Soft drinks
Voss Sparkling
Digestifs
Snacks facilities
Cold snacks
Hot snacks
Gather in the iconic Tea Lobby at Fairmont Empress. The Lobby Lounge offers cocktails, wine and spirits from late morning to evening, with live music nightly creating an effortlessly social atmosphere.
Q at the Empress
Photo out of - Q at the Empress
Expertly crafted cocktails, extensive wine list and refined seasonal dishes celebrate the best of British Columbia and Vancouver Island. Overlooking Victoria’s Inner Harbour, Q at the Empress is the perfect setting to sip, unwind, and take in the moment.
Expertly crafted cocktails, extensive wine list and refined seasonal dishes celebrate the best of British Columbia and Vancouver Island. Overlooking Victoria’s Inner Harbour, Q at the Empress is the perfect setting to sip, unwind, and take in the moment.
Breakfast
Photo out of - Breakfast
Enjoy a luxurious breakfast at the Fairmont Empress, where classic elegance meets West Coast flavours.
Express
Tucked beside the Bengal Entrance, DASH is a refined grab-and-go coffee shop with provisions, offering a moment of ease within the rhythm of the day.
Services
Hot Breakfast
Cold breakfast
Restaurant
DASH Grab & Go
Enjoy a luxurious breakfast at the Fairmont Empress, where classic elegance meets West Coast flavours.
Pool
Photo out of - Pool
Pool
Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Indoor pool
Heated Pool
At your disposal
Children Pool
Shower
Fitness center
Photo out of - Fitness center
Health Club
Additional charge
Location
On site
Fitness equipment
Exercise Bike
Treadmill
Fitness machines
Fitness machines with individual screens
Weight machine
Core/stability training equipment
Towels available
Wellness services and equipments
Hot tub
Sauna room
Spa
Photo out of - Spa
Additional charge
Willow Stream Spa at Fairmont Empress provides the most luxurious spa experiences on Vancouver Island. Our team of spa professionals take pride in your relaxation and wellness journey. Your wellness journey begins here.
Location
On site
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Shop
Spa Treatment
At your disposal
Towels available
Bathrobe available
Slippers
Willow Stream Spa at Fairmont Empress provides the most luxurious spa experiences on Vancouver Island. Our team of spa professionals take pride in your relaxation and wellness journey. Your wellness journey begins here.
Discover a breathtaking location for an unforgettable Victoria wedding at the iconic Fairmont Empress. Celebrate your important day in our intimate Library Room, our grand Crystal Ballroom or in the modern-elegance of our newly renovated Ivy Ballroom.
We came to Victoria for the RVM Half Marathon and chose to upgrade to Fairmont Gold. Our room was gorgeous and there was a lovely message of encouragement from the staff. The Lounge was delightful, with healthy and delicious breakfast every morning and a great spot for tea in the afternoon. And the hotel was very conveniently located close to the starting line.
Dear Mr. A.,
Thank you for sharing your experience. We are delighted that Fairmont Gold, the lounge offerings, and our convenient location helped make race weekend such an enjoyable stay, and we hope to welcome you back again soon.
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 4.5/5
Rachel M.
Couples
-
Confirmed reviews ALL
Gold floor was incredible
Everyone very kind and accommodating
Great food, service, views
Dear Ms. M.,
We are pleased to hear you enjoyed the historic charm of Fairmont Empress, along with the Fairmont Gold experience, dining, views, and service. Thank you for your kind comments, and we hope to welcome you back soon.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Donna M.
Solo
-
Confirmed reviews ALL
I had an early check in which made me happy and the room was very nice and the breakfast the next morning was really good. I went whale watching on the Prince of Whales boat. Great location for restaurants and shopping.
Dear Ms. M.,
We are honored that your long-awaited stay at Fairmont Empress lived up to expectations. Thank you for sharing your experience, and we are delighted you enjoyed the location, early check-in, and your time exploring Victoria.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Frank H.
Couples
-
Confirmed reviews ALL
Had a great time on our anniversary trip. High tea was a highlight
Dear Mr. H.,
Thank you for celebrating your anniversary with us. We are delighted to hear you enjoyed your stay and that afternoon tea was a highlight of your visit, and we hope to welcome you back again soon.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Mohamad A. M. A. A.
Business
-
Confirmed reviews ALL
The staff were wonderful, highly attentive and approachable. But, I would prefer if next time service didn’t walk into my room when I’m in the shower.
Dear Mr. A. M. A. A.,
Thank you for your thoughtful review and for recognizing our attentive team. We also appreciate your comments regarding your room experience and hope to have the opportunity to welcome you back in the future.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Dear Mr. A.,
Thank you for sharing your experience. We are delighted that Fairmont Gold, the lounge offerings, and our convenient location helped make race weekend such an enjoyable stay, and we hope to welcome you back again soon.
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 4.5/5
Rachel M.
Couples
-
Confirmed reviews ALL
Gold floor was incredible
Everyone very kind and accommodating
Great food, service, views
Dear Ms. M.,
We are pleased to hear you enjoyed the historic charm of Fairmont Empress, along with the Fairmont Gold experience, dining, views, and service. Thank you for your kind comments, and we hope to welcome you back soon.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Donna M.
Solo
-
Confirmed reviews ALL
I had an early check in which made me happy and the room was very nice and the breakfast the next morning was really good. I went whale watching on the Prince of Whales boat. Great location for restaurants and shopping.
Dear Ms. M.,
We are honored that your long-awaited stay at Fairmont Empress lived up to expectations. Thank you for sharing your experience, and we are delighted you enjoyed the location, early check-in, and your time exploring Victoria.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Frank H.
Couples
-
Confirmed reviews ALL
Had a great time on our anniversary trip. High tea was a highlight
Dear Mr. H.,
Thank you for celebrating your anniversary with us. We are delighted to hear you enjoyed your stay and that afternoon tea was a highlight of your visit, and we hope to welcome you back again soon.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Mohamad A. M. A. A.
Business
-
Confirmed reviews ALL
The staff were wonderful, highly attentive and approachable. But, I would prefer if next time service didn’t walk into my room when I’m in the shower.
Dear Mr. A. M. A. A.,
Thank you for your thoughtful review and for recognizing our attentive team. We also appreciate your comments regarding your room experience and hope to have the opportunity to welcome you back in the future.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Bernhard M.
Solo
-
Confirmed reviews ALL
From the initial greeting of the valet attendant, then the gold floor concierge, an afternoon at the spa, cocktail at Q, was a most welcome first day in this lovely Hotel. Each day after, much the same, impressive!
Dear Mr. M.,
We are delighted to hear you enjoyed so many aspects of your stay, from your arrival experience to Fairmont Gold, the spa, and Q Bar. Thank you for your kind comments, and we look forward to welcoming you back.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Lorraine P.
Couples
-
Confirmed reviews ALL
Very pleasant! Staff were very friendly and helpful.
Dear Ms. P.,
Thank you for your kind comments. We are pleased to hear you had a pleasant stay and that our team made you feel so welcome.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 4.5/5
Kelsey A.
Families
-
Confirmed reviews ALL
Loved the gold room amenities, best ones we have experienced at any Fairmont. The service was too notch especially the valet and bellman. We called and had our luggage and car ready within 15 mins to leave. So smooth. In room dining was delicious and fast. No complaints. The only thing we would like is 2 queen beds as an option in a gold room. We love those rooms or a bigger room as the non-gold suites/rooms are bigger but we love the gold amenities. Not a deal breaker but feels like a change could happen with that easily.
Dear Ms. A.,
We're delighted to hear that our Fairmont Gold amenities, valet team, and bell team made such a positive impression and helped create a seamless stay. We appreciate your comments regarding room options on the Fairmont Gold floor; while we do offer Fairmont Gold accommodations with two queen beds, availability can be limited depending on travel dates and room inventory. We hope to have the pleasure of welcoming you back again soon.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
David H.
Couples
-
Confirmed reviews ALL
My wife and I like to stay at the Fairmont Empress on the Gold Floor eah year to celebrate our wedding anniversery (Sept. 27) and her birthday (Oct 08). This year we celebrated 57 years of marriage. The staff went out of their way to get us a satisfactory hotel room - Thank you
We always enjoy the care we are provided and the spacious accomodation of the balcony and common areas of the Gold floor. The guys on the door go out of their way to provide for assiustance in any way needed. Thank you once again for an enjoyable few days and we look forward to our next stay.
Dear Mr. H.,
It was a pleasure to be part of both your anniversary and birthday celebrations once again. We're delighted our team was able to accommodate your room request and that the care, service, and Fairmont Gold experience helped make your stay so enjoyable, and we look forward to welcoming you back for your next visit.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Kelly B.
Families
-
Confirmed reviews ALL
We had an excellent time visiting with family and friends in Victoria and staying at the empress. The team positioned our family and our friends, who also had young children, in junior suites across the hall from one another in a good location so our group was least likely to bother others. The team was very responsive to our needs and the in room breakfast dining experience was out of this world!
Dear Ms. B.,
Travelling with young children can make room arrangements especially important, so we're delighted our team was able to position your family's rooms in a way that made your stay more comfortable and convenient. It's wonderful to hear that our responsiveness and in-room breakfast experience helped make your visit such a memorable one, and we hope to welcome you all back again soon.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Natasha P.
Families
-
Confirmed reviews ALL
Customer service and attention to detail was excellent. The beds were comfortable and hotel room was clean. We enjoyed the swimming pool, hot tub and sauna area. The location is convenient and central in downtown Victoria. I would definitely return!
Dear Ms. P.,
It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future to our Castle on the Coast!
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Jennifer P.
Couples
-
Confirmed reviews ALL
Beautiful hotel and well situated in the harbour. Views were amazing and staff were friendly and helpful. Looking forward to returning.
Dear Ms. P.,
We appreciate the positive feedback, and we are thrilled you enjoyed your stay at Fairmont Empress.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 4.5/5
Izak V. D. M.
Families
-
Confirmed reviews ALL
We always find the hotel very comfortable.
All staff very friendly and helpful.
Dear Mr. V. D. M.,
It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future to our Castle on the Coast!
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Amit B.
Business
-
Confirmed reviews ALL
Amazing experience with wonderful staff and great ambience
Dear Mr. B.,
We appreciate the positive feedback, and we are thrilled you enjoyed your stay at Fairmont Empress.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 4.5/5
Francois C.
Families
-
Confirmed reviews ALL
Great looking hotel, good service and the experiences as the tea time or the Bengal! 12/10
Dear Mr. C.,
Thank you for your fantastic review of Fairmont Empress!
We are delighted to have had the opportunity to host you and to provide you with an exceptional experience.
Your positive feedback is greatly appreciated, and we can't wait to welcome you back to our hotel for another memorable stay.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 4.5/5
Nicole R.
Families
-
Confirmed reviews ALL
We stay in Fairmont Gold. The rooms may not be new and modern, but they are always clean and welcoming. The staff greet you by name, remember your conversations and requests, and are warm and friendly.
Dear Ms. R.,
The personal touches and genuine care from our Fairmont Gold team are what make each stay special, so we're delighted this was reflected in your experience. We hope to welcome you back again soon.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Jim T.
Couples
-
Confirmed reviews ALL
The Staff and the amenities at this Gold Level establishment are well deserved and could be one of the best withing the Fairmont group.
Dear Mr. T.,
Thank you for your kind comments about our team and Gold experience. We’re delighted you enjoyed the amenities and service, and we hope to welcome you back again soon.Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Jennifer K.
Friends
-
Confirmed reviews ALL
The grounds are stunning. The rooms and staff were very inviting and wonderful.
Dear Ms. K.,
It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future to our Castle on the Coast!
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 4.5/5
Conven T.
Business
-
Confirmed reviews ALL
Great service and amenities
Dear Mr. T.,
It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future to our Castle on the Coast!
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Customer review rating 5.0/5
Susan H.
Couples
-
Confirmed reviews ALL
We found the hotel very grand. The staff were welcoming and helpful. The experience was overall quite wonderful. We enjoyed the gold lounge, the terrace, and the breakfast service. Touring Victoria was very convenient with the Hop on Hop off stop right in front of the hotel.
Housekeeping was very good. The champagne welcome and the note congratulating us on our anniversary was a nice touch.
Thank you for taking the time to leave us a review Susan, we are so happy to hear you had a wonderful experience on Fairmont Gold! Hopefully we have the opportunity to host you again in the future for another memorable stay.
Sincerely,
Emily Bond, Executive Assistant
Fairmont Empress
Web-users rating
Other web-users rate our hotel
1,516 reviews9.6/10Location
2,536 reviews7.1/10Room
3,112 reviews9.1/10Service
8 reviews4.2/10WiFi
1,257 reviews8/10Amenities
1,131 reviews8.7/10Vibe
901 reviews5.2/10Comfort
539 reviews6.1/10Cleanliness
317 reviews9.5/10Location
606 reviews7.1/10Room
779 reviews9.1/10Service
201 reviews5/10Comfort
105 reviews5.6/10Cleanliness
81 reviews8.2/10Bar
80 reviews7.9/10Breakfast
227 reviews9.6/10Location
437 reviews7/10Room
582 reviews9/10Service
149 reviews5.1/10Comfort
103 reviews6/10Cleanliness
44 reviews8.2/10Breakfast
129 reviews9.6/10Location
275 reviews7/10Room
340 reviews9.2/10Service
69 reviews6/10Cleanliness
25 reviews4.8/10Value
11 reviews7.9/10Breakfast
22 reviews9.5/10Location
59 reviews7.8/10Room
71 reviews9.2/10Service
15 reviews5.7/10Comfort
9 reviews6.1/10Cleanliness
5 reviews7.9/10Breakfast
5 reviews5.1/10Value
Powered by
Frequently asked questions
Fairmont Empress is located at 721 Government Street, V8W 1W5 Victoria, Canada, overlooking the Inner Harbour. We are centrally located near the Royal British Columbia Museum and the BC Legislature Buildings, both within 1 kilometer. On-site parking is available for an additional fee, and taxi services are easily arranged for your convenience.
Fairmont Empress offers a variety of elegant accommodations including:
Fairmont City View and Harbour View rooms with Queen, King, or Double beds
Deluxe rooms featuring spacious seating areas, ideal for longer stays
Fairmont Gold rooms and suites with exclusive lounge access for business travelers
Executive and One Bedroom suites perfect for families
Fairmont Empress offers:
High-speed Wi-Fi and on-site parking for an additional fee
Breakfast à la carte, air conditioning, and cable TV
Wheelchair accessibility and an indoor heated pool
Willow Stream Spa and a fitness center for an additional fee
Dining at Q at the Empress, Tea at the Empress, The Veranda, and The Bengal
Drinks at Q Bar and the Lobby Lounge
Meeting rooms and wedding venues
Pets are welcome
Fairmont Empress features Q at the Empress for Pacific Northwest cuisine and the world-renowned Tea at the Empress. You can also enjoy regional breakfast at The Bengal from 06:30 AM to 11:00 AM or visit The Veranda. For drinks, we offer the Lobby Lounge and Q Bar, which is closed for renovations until April 13, 2026. We provide room service, children's menus, and vegetarian options.
At Fairmont Empress, check-in is from 04:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Fairmont Empress regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Fairmont Empress using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Fairmont Empress, pets are allowed. Regarding potential fees, please contact the hotel for information regarding the additional charge.
Fairmont Empress features 13 professional meeting rooms for your business needs. Our largest space covers 920 square meters and can accommodate up to 500 guests.
Fairmont Empress is a breathtaking location for weddings and special events. We offer several elegant spaces, including the intimate Library Room, the grand Crystal Ballroom, and the modern Ivy Ballroom.
Fairmont Empress is a wheelchair accessible hotel with elevators and accessible parking. We offer four rooms for people with reduced mobility, featuring accessible bathrooms with 32-inch wide doors.
Yes, Fairmont Empress allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
Fairmont Empress is within walking distance of several attractions:
Emily Carr House - 11 minute walk
Royal British Columbia Museum - 12 minute walk
Miniature World - 12 minute walk
BC Legislature Buildings - 12 minute walk
Art Gallery of Victoria - 30 minute walk.
Fairmont Empress ranks #2 in Travel + Leisure's 2024 Best Canadian Hotels and features the Willow Stream Spa. Our spa offers luxurious wellness experiences on Vancouver Island, with facilities including a sauna room and a hot tub.
Fairmont Empress provides business travelers with 13 meeting rooms and high-speed Wi-Fi for an additional fee. Our rooms include dedicated business desks, and breakfast is served daily starting at 06:30 AM to accommodate your schedule.
