Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.7/5 5,599 reviews

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Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Immerse Yourself in well-being at Vancouver Island's Fairmont Spa

  • Uniquely Canadian and Entirely West Coast Inspired Dining Venues

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,599 reviews

TripAdvisor Rating  4.2/5  5,631 reviews

Certificate of excellence 2025

Housekeeping debacle

TripAdvisor rating 2.0/5

Millie S TripAdvisor review

Our room is not cleaned even though it was already 6 pm and when finally they came, with such nonchalant attitude, truly unlike any Fairmont hotel I have experienced before

Six Stars!

TripAdvisor rating 5.0/5

charlief767 TripAdvisor review

The Best! Six Stars for Alexander, Michelle, Nicola and the Gold Lounge service staff headed by the ever smiling, Irwin!

Customer review rating 5.0/5

Michael I. Couples - Confirmed reviews ALL

Weekend getaway / 50th birthday

Customer review rating 5.0/5

John M. Families - Confirmed reviews ALL

Found from arriving at the check-in, all of our stay and to checkout as seamless. It was a wonderful experience

Customer review rating 5.0/5

Judith S. Couples - Confirmed reviews ALL

Perfect stay, lived in Victoria 1977 -78 always wanted to stay at Empress and finally did. Often stay at the Royal York as we live in Ottawa.

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Other web-users rate our hotel

  • 1,470 reviews 9.5/10 Location
  • 2,523 reviews 7.3/10 Room
  • 3,064 reviews 8.9/10 Service
  • 16 reviews 4.5/10 WiFi
  • 1,207 reviews 8.1/10 Amenities
  • 923 reviews 5.3/10 Comfort
  • 529 reviews 6.8/10 Cleanliness
  • 267 reviews 7.8/10 Breakfast

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