Fairmont Empress 4 stars

It's a beautiful building in a great location. Staff were most attentive and friendly. Charging for internet is the one flaw, and it does put one off - after paying $333 for a room, yet another $14.95 per day for internet? Come on...

Wonderful service, loved the gold experience, welcoming and inviting atmosphere,

I thoroughly loved my well appointed room and view; maximized by clean windows! If I had to make a suggestion for improvement, it would be a better quality Keurig coffee selection.

Was a great long weekend get away. Good foodie scene in the city.

Great hotel. A little disappointed in our view from the room but I appreciate the fact there was a conference of some sort going on.

Great location and beautiful historic building. The room I was given had very little sound isolation and lots of street noise which did not make a for a restful night

Stayed for a Conference but added 2 nts to enjoy the city. The Gold floor is exceptional from the decor and comfort level to the offerings from morning to night. We didn't want to leave. The Team there is wonderful, everyone we met and you could tell they were a real TEAM. One gentleman handled an allergy scare with a young guest so well! Guest service throughout the hotel was great! Also had a massage and the therapist was very thorough! I would recommend her.

I only booked for a one night stay but the interaction I had with all of you team was fantastic. I want to acknowledge Maddie from Q Bar who provided an amazing service. She was kind and very engaging. I asked her about the complimentary popcorn that she gave me because it was the best popcorn I've ever had. I even joked that she can send more to my room. To my surprise, I received a letter the next morning that there was popcorn for me to pick up at the front desk. This level of attention to customer experience is rare. I visit Victoria regularly for business and would normally stay at the Sheraton. The Fairmont will be my choice of stay going forward.

Pleasant stay. Great location! Pleasant and helpful staff.

I was in Victoria for business, on a very short turnaround.

We had a junior suite with a harbour view which was more than adequate in both size and amenities.

Extraordinary service from the Gold team concierge and lounge staff flakily! High tea was exquisite, though was unexpected to see an added tea premium if selecting creamy earl grey? The Lot 35 buy 3, get one free offer at the gift shop was a nice surprise so lots of tea came home. Overall, a really special weekend in enchanting Victoria. Sincere thanks, Francine

Lounge and Q were wonderful places to dine and drink. Personnel were gracious and fun to talk with. Singers at lounge are talented. Our room had a view of the harbour, which added to our stay. Location allowed for easy walking and access to routes when driving.

As it has been in the past, it's the Fairmont staff that make a stay at the Empress a time to remember. About the only small glitch was a room telephone problem; accessing voicemail messages was not possible and I had to go through hotel operator to retrieve them. Despite a card on the table advising to 'press Royal Service button', my phone had no Royal Service button.

Nice Hotel, but its seem to be constantly under renovation. 1) would have been nice during the reservation process to be advised many amenities were closed - I would have picked a different hotel 2) The place is a maze. Getting to the restaurant / bar is an adventure. Up down left right right left through dark hallways. 3) Noisy. I stayed in room 238 facing the Parliament Building. Street noise was quite loud in the off season 4) Hot water issues. The water needs to be run for about 10 minutes to get hot water. I mean come on, this is a Fairmont and supposedly a premium experience 5) Staff was attentive, but surface polite - example walking out we were approached by 3 different people asking to help. Nice but on the verge of annoying. A manager/supervisor asked if he could help, and after being told the valet was backed up, the manager went and told the poor valet to hurry up rather than helping out and going to get some cars himself. Just bad leadership.