Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.7/5 5,615 reviews

Fairmont Empress - Image 1
Fairmont Empress - Image 2
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721 Government Street, V8W 1W5 VICTORIA, Canada

Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Immerse Yourself in well-being at Vancouver Island's Fairmont Spa

  • Uniquely Canadian and Entirely West Coast Inspired Dining Venues

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Telephone
Fax +1 250-381-4334

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,615 reviews

TripAdvisor Rating  4.2/5  5,629 reviews

Certificate of excellence 2025

Charming but...

TripAdvisor rating 2.0/5

floraPartout TripAdvisor review

The hotel is really charming and we'll located. However, we had some unexpected issues. Each night, we found one to three silverfish insects in the bathroom, ranging in size. This was concerning since silverfish can damage clothing and shouldn’t be present in a hotel of this level. We also found the elevator system confusing. It was difficult to figure out how to get between the lobby, restaurant floor, and spa, and we noticed other guests having the same trouble. There was such a long line at breakfast that I saw a couple just leave and go away hungry with their child. While the hotel has many positives, these issues were hard to overlook.

Customer review rating 5.0/5

Jon K. Couples - Confirmed reviews ALL

We had an amazing stay. It had been awhile since we had visited Victoria. We had never stayed at the empress. We stayed on the gold floor.. from the time we pulled up to the curb to the time we left we felt special and cared for …. thank you empress and staff to a 5 star stay. You left a special place in our heart for your property and neighboring area.

Dear Mr. K., Thank you for sharing your experience with us. We’re delighted to know your stay felt special from arrival to departure and that your time at Fairmont Empress and in Victoria left a lasting impression. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 2.5/5

Jacobo P. Couples - Confirmed reviews ALL

Since we did the check in, the person in charge couldn't care less of us. She did not set the checkout time correctly, refuse to charge us until the check out, and did not register the card I wanted to pay with, so I end up getting charged in a wrong card.

Customer review rating 5.0/5

Brian H. Couples - Confirmed reviews ALL

Feels like home. We've ben staying there for over 30 years. Many many nights.

Customer review rating 5.0/5

Fahim A. Couples - Confirmed reviews ALL

Lovely experience. Extremely friendly staff and loved every minute if our stay

Dear Fahim, Thank you for sharing your experience with us. We’re glad to hear you enjoyed the welcoming hospitality and that your time with our team made your stay so memorable. Sincerely, Emily Bond Fairmont Empress

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Other web-users rate our hotel

  • 1,479 reviews 9.5/10 Location
  • 2,531 reviews 7.3/10 Room
  • 3,069 reviews 8.9/10 Service
  • 16 reviews 4.5/10 WiFi
  • 1,212 reviews 8.2/10 Amenities
  • 930 reviews 5.2/10 Comfort
  • 537 reviews 6.7/10 Cleanliness
  • 265 reviews 7.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.