Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.7/5 5,386 reviews

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Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Immerse Yourself in well-being at Vancouver Island's Fairmont Spa

  • Uniquely Canadian and Entirely West Coast Inspired Dining Venues

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,386 reviews

Customer review rating 5.0/5

Christina B. Business - Confirmed reviews ALL

I was given a complimentary upgrade to a Jr. Suite, which was absolutely amazing! It was large and beautiful and had everything I needed.

Dear Ms. B., It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future to our Castle on the Coast! Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 4.5/5

Elaine G. Couples - Confirmed reviews ALL

Room and service and view were great. I would like to talk to someone about the inefficiency of your heating and cooling systems as limiting the thermostat set point to 24C and then giving us a space heater created some unintended side effects as the room AC came on.

Dear Ms. G., We’re so pleased you enjoyed the room, service, and view, and appreciate you noting your experience with the temperature controls. We hope to have the pleasure of welcoming you back again for an even more comfortable stay. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 4.5/5

Paul R. Couples - Confirmed reviews ALL

Everything was excellent, but a little construction during stay.

Dear Mr. R., We’re delighted you enjoyed our beautiful location and had an excellent stay, and appreciate your understanding regarding the construction during your visit. We hope to welcome you back again for an even more seamless experience. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 5.0/5

Kathleen S. Families - Confirmed reviews ALL

Sitting in the Gold Lounge, looking out at the most beautiful view of the harbor and city while snacking on yummy things and sipping tasty drinks has to be my favorite thing to do in, Victoria. I loved sharing that experience with my two sons. As always, the space, grounds, staff, food, and overall experience were top notch.

Dear Ms. S., We’re delighted you enjoyed such a beautiful and memorable stay, especially your time in the Gold Lounge with those stunning harbour views and special moments shared with your sons. We hope to welcome you back again for more cherished experiences in Victoria. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 4.5/5

Debra W. Solo - Confirmed reviews ALL

Excellent as always, the service in establishments in hotel was not impeccable as usual, I’m sure it was due to union workers

Dear Ms. W., We’re so pleased you had another lovely stay and appreciate your continued loyalty, and we regret that the service in some outlets did not feel as seamless as usual. We hope to welcome you back again for the consistently exceptional experience you’ve come to expect. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Other web-users rate our hotel

  • 1,484 reviews 9.5/10 Location
  • 2,555 reviews 7.3/10 Room
  • 3,094 reviews 8.9/10 Service
  • 13 reviews 5/10 WiFi
  • 1,208 reviews 8/10 Amenities
  • 1,079 reviews 8.6/10 Vibe
  • 920 reviews 5.4/10 Comfort
  • 561 reviews 6.4/10 Cleanliness

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