Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.7/5 5,353 reviews

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Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Immerse Yourself in well-being at Vancouver Island's Fairmont Spa

  • Uniquely Canadian and Entirely West Coast Inspired Dining Venues

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,353 reviews

Customer review rating 4.5/5

Michael T. Couples - Confirmed reviews ALL

Wonderful stay. Great location.

Dear Mr. T., We’re pleased you had a wonderful stay and enjoyed our central location. We hope to welcome you back again soon. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 5.0/5

Michael B. Couples - Confirmed reviews ALL

It’s our second time there in Victoria, and as absolutely love it!!

Dear Mr. B., We’re honoured to welcome you back to Victoria for a second visit and are so pleased you continue to love your experiences with us. We look forward to welcoming you again for another memorable stay. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 4.0/5

Tracey A. Couples - Confirmed reviews ALL

We stayed on the gold floor and enjoyed the patio and amenities throughout our stay. Unfortunately, we had some errors on our liquor bill that we had to have corrected as did the other hotel guests we were on the trip with. We expected more precision in a hotel of the Empress's standard.

Dear Ms. A., We’re pleased to hear you enjoyed the Gold floor, patio, and amenities during your stay. We’re sorry for the errors with your liquor bill and understand the frustration this caused, and we appreciate you bringing it to our attention. We hope to have the opportunity to welcome you back again in the future. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 5.0/5

Heather P. Business - Confirmed reviews ALL

I had a really nice stay. The staff were phenomenal, so friendly and helpful at all times. The housekeeping team did a fantastic job. The room was spacious and very well appointed. Thank you for taking such good care of me during my visit.

Dear Ms. P., We’re delighted to hear you had such a pleasant stay and that our colleagues and housekeeping team helped make your visit so comfortable. It’s wonderful to know you felt well cared for, and we hope to welcome you back again soon. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Customer review rating 5.0/5

Dave D. Business - Confirmed reviews ALL

The staff was great , very Professional and friendly it was time staying at the Empress

Dear Mr. D., We’re delighted you enjoyed our location and found the team professional and welcoming throughout your stay. It’s wonderful to know your time at Fairmont Empress was so enjoyable, and we hope to welcome you back again soon. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Other web-users rate our hotel

  • 1,467 reviews 9.5/10 Location
  • 2,525 reviews 7.4/10 Room
  • 3,063 reviews 8.9/10 Service
  • 11 reviews 4.5/10 WiFi
  • 1,191 reviews 8.1/10 Amenities
  • 1,066 reviews 8.6/10 Vibe
  • 910 reviews 5.5/10 Comfort
  • 561 reviews 6.5/10 Cleanliness

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