Fairmont Empress 4 stars

Customer review rating (ALL Rating) 4.6/5 5,804 reviews

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Description

Hotel extras

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Refined Lobby Lounge for famous "Tea at The Empress" experience

  • Luxury spa treatment with first-class service at Willow Stream Spa

  • Q at the Empress: Restaurant and bar with locally sourced cuisine

  • Stunning views of Inner Harbour

Our accommodation(s)

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5 VICTORIA
Canada

GPS:48.421596, -123.367422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Q AT THE FAIRMONT EMPRESS

Q at the Empress, located in the most storied room in Victoria, is a must-visit culinary experience. The cuisine is based on regional ingredients, partnerships with local farmers and artisans, and utilizes our own chef's herb and vegetable garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,804 reviews

TripAdvisor Rating  4.0/5  5,559 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Kanika G. Families - Confirmed reviews ALL

It was a good experience but I feel I upgraded the room and it was still very small in size.

Dear Kanika, Thank you for taking the time to complete a survey following your recent stay at Fairmont Empress. We greatly value and appreciate your positive and constructive feedback, and will happily share it with our team. Thank you again for choosing to stay with Fairmont Empress, we hope to see you again soon. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Good location

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Great location. Hotel was very clean. I always enjoy Fairmont hotels. Pool area was great and very clean as well. Did not receive turn down service on my second night and had to call for it on my third night. Room view was not the best either and my room was very far from the elevator.

Dear Leanna, Thank you for taking the time to complete a survey following your recent stay at Fairmont Empress. We greatly value and appreciate your positive and constructive feedback, and will happily share it with our team. Thank you again for choosing to stay with Fairmont Empress, we hope to see you again soon. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Magical stay

Customer review rating 5.0/5

Gina Families - Confirmed reviews ALL

What an amazing stay! We celebrated my mum 75th birthday on the gold floor and it was fantastic! The service was amazing, the view spectacular and the food divine. Thank you again.

Dear Gina, We sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. It is wonderful to hear that they left a positive impression on you during your stay, and we will be sure to pass along your compliments to our team. Thank you once again for choosing to stay with us. We look forward to the opportunity to welcome you back for another outstanding experience in the future. Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Excellent stay

Customer review rating 5.0/5

Jamie Business - Confirmed reviews ALL

I really enjoyed my time at the empress. The hotel is gorgeous, the staff are courteous, and the room was comfortable. The location can’t be beat! It was easy access to restaurants, shopping, and beautiful walks.

Dear Jamie, It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future to our Castle on the Coast! Sincerely, Emily Bond, Executive Assistant Fairmont Empress

Beautiful Historic Hotel right in the center of everything!

TripAdvisor rating 4.0/5

933jaycer Couples - TripAdvisor review

Absolutely beautiful hotel with so much history behind it! Rooms are well appointed, but small. The room size and cost is my only criticism of this magnificent hotel. Located at the most desirable location in this most beautiful city! If you don’t stay there, at least walk through this historic hotel!

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Other web-users rate our hotel

  • 1,335 reviews 9.4/10 Location
  • 2,415 reviews 7.2/10 Room
  • 2,808 reviews 8.7/10 Service
  • 29 reviews 6.2/10 WiFi
  • 1,050 reviews 8.5/10 Amenities
  • 863 reviews 5.1/10 Comfort
  • 521 reviews 6.4/10 Cleanliness
  • 230 reviews 7.4/10 Breakfast

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