Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 2,205 reviews

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Description

Hotel extras

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,205 reviews

TripAdvisor Rating  4.7/5  8,471 reviews

Certificate of excellence 2025

Great boat tour with Carlos!

TripAdvisor rating 5.0/5

Regina R TripAdvisor review

Thank you Carlos for the excellent boat tour was amazing to see Mayakoba and explore the flora and fauna of the place . Enjoyed every second of it!!

The People are the Highlight of Fairmont Mayakoba

TripAdvisor rating 5.0/5

EllaTravels TripAdvisor review

The Fairmont Mayakoba is a magical place to stay. The natural environment is stunning, the grounds of the hotel are immaculate, the Casitas are luxurious, and the dining options varied and delicious. We stayed in a Signature Casita Suite and it was lovely. Spacious, well-appointed, very clean and comfortable. The views from the balcony over the canals were beautiful. But its the team who cares about and for you while you stay that really "make" the experience. Our butlers Rodrigo and Fernando were two of the kindest and most genuine people I've met. They catered to our every whim with care and attention. They anticipated our needs and over-delivered. I can't explain how wonderful it feels to truly relax and slow down knowing everything you need (& more) is taken care of by the wonderful team at Fairmont Mayakoba. Highly recommend.

Wonderful Stay and Service

TripAdvisor rating 5.0/5

jaclync615 TripAdvisor review

This is our 4th time visiting the fairmont mayakoba. Every year we come after the holiday season and January and have no complaints. The butler team of Irene and Sofia are amazing, they fulfilled every single ask we had as a family, I cannot say enough about their attention to detail, kindness, and service. Excited to come back next year and will be requesting Irene and Sofia again!!

Best in class experience with an incredible team & service

TripAdvisor rating 5.0/5

Lkwitman TripAdvisor review

THE BEST! My daughter and I had a girls trip to this amazing hotel and really had the best time. Our concierge team took the trip from great to outstanding- Huge shout out to Irene & Sofia. Truly the best. My daughter is only 4 and got sick while in Mexico. The team worked around the clock to ensure we had a doctor, meds and even came to see us once she was on the mend. This hotel is A++. The food, facilities..simply everything. I absolutely plan to come back with my daughter and make this an annual tradition. Thank again to the entire time and especially Irene & Sofia.

Customer review rating 4.0/5

Marjorie L. Families - Confirmed reviews ALL

I really loved the property but I felt that there were too many additional charges that made no sense. Resort fees per person in the room, not to mention the expectation to keep tipping everyone, and then all sorts of taxes and donations etc...which turned the experience into one that was lovely but overpriced. That said, I found the staff lovely and the room lovely as well.

Dear Mrs. L., Thank you for taking the time to share such thoughtful and honest feedback with us. We truly appreciate you highlighting both what you loved about your stay and the areas where your expectations were not fully met. We are very pleased to know that you found the property, your room, and our team to be lovely, and we are especially grateful for your kind recognition of our Heartist Leonardo at HIX. His attentiveness and care with dietary needs reflect the service standards we strive to deliver, and we will be sure to share your comments with him and our leadership team. At the same time, we sincerely regret that the overall perception of value, additional charges, and certain operational aspects detracted from your experience. Your observations regarding resort fees, pricing structure, dining flexibility, wayfinding and safety on pathways, as well as recognition of ALL membership, are extremely valuable and have been shared internally for careful review and consideration, already shared with our Leader Team and Senior Manager. Your feedback helps us better understand how these elements impact our guests’ overall enjoyment, and we truly appreciate your openness in sharing it with us. We hope to have the opportunity to welcome you back in the future and provide an experience that feels as exceptional and balanced as it is memorable. Best regards, Fairmont Mayakoba

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Other web-users rate our hotel

  • 553 reviews 8.1/10 Location
  • 778 reviews 7.8/10 Room
  • 1,750 reviews 8.3/10 Service
  • 14 reviews 0/10 WiFi
  • 775 reviews 8.9/10 Amenities
  • 351 reviews 8.5/10 Vibe
  • 325 reviews 4.9/10 Value
  • 210 reviews 7.3/10 Cleanliness

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