Hamilton Princess & Beach Club - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 2,484 reviews

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Hamilton Princess & Beach Club - A Fairmont Managed Hotel - Image 1
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Hamilton Princess & Beach Club - A Fairmont Managed Hotel - Image 3
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76 Pitts Bay Road, HM 08 HAMILTON, Bermuda

Description

Hotel extras

  • Bermuda’s only full-service hotel marina, with 66 berths

  • Bermuda’s only full-service hotel marina, with 66 berths

  • A private beach club on a beautiful sheltered cove

  • Infinity pool with harbor and sunset views

  • Exhale Spa with 9 treatment rooms, gym, salon and lap pool

Our accommodation(s)

Hotel location

Hamilton Princess & Beach Club - A Fairmont Managed Hotel

76 Pitts Bay Road
HM 08 HAMILTON
Bermuda

GPS:32.290477, -64.791909

Telephone
Fax +1 441-295-1914

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,484 reviews

Customer review rating 5.0/5

Earline K. Friends - Confirmed reviews ALL

Enjoyable, Friendly and Comfortable Stay

Dear Ms. K., We very much appreciate your comments regarding your stay at the Hamilton Princess & Beach Club - A Fairmont Managed Hotel. We are delighted to hear that you have enjoyed your stay. By returning the completed Guest Survey, you have helped us to enhance the well-established reputation that the Hamilton Princess strives so diligently to uphold. We do hope to welcome you back to the Hamilton Princess in the near future. Sincerely, Donne Mallory, Executive Assistant

Customer review rating 4.0/5

David W. Business - Confirmed reviews ALL

Excellent service and facilities. Was in a newly renovated room, nicely done. But, very small and not offered any upgrade despite being a gold member.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Hamilton Princess & Beach Club – A Fairmont Managed Hotel. We are pleased to hear that you enjoyed the excellent service and facilities, and that our Gold Lounge colleagues, George and Peter, made a positive impression during your visit. It is always a pleasure to receive such recognition for our dedicated team. However, I have shared your comments regarding room size and location, recognition of your ALL membership benefits, upgrade expectations, and Fairmont Gold offerings with our Director of Operations, as feedback such as this helps us continue to enhance and improve our guest experience. Please accept our sincerest apologies for any disappointment caused, particularly where your expectations as a valued loyalty member were not fully met. Mr. W., we thank you again for sharing your experience with us, and we truly hope to welcome you back to Bermuda and the Hamilton Princess in the near future. Sincerely, Donne Mallory, Executive Assistant

Customer review rating 0.5/5

Patrick M. Families - Confirmed reviews ALL

We were not notified of the pool closure prior to booking, nor upon check in. Front desk staff were completely unknowable about the property. We were told there was no playground at the beach club multiple times and that the spa pool was open to children, which it wasn’t. We ordered and paid for chocolate strawberries in our room upon arrival and after notifying the front desk, they called back a few hours later and said they would be right up. They didn’t arrive until afternoon the next day. We will not be returning to this property.

Customer review rating 3.5/5

Mary W. Solo - Confirmed reviews ALL

Gold lounge staff were fantastic as were room service servers. Confusion regarding check out and pre booked taxi was not the seamless experience you’d expect from a five star hotel. Massage at Exhale was much shorter than the hour I booked.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Hamilton Princess & Beach Club – A Fairmont Managed Hotel. We are delighted to hear that you enjoyed the attentive service provided by our Gold Lounge team and room service colleagues, and we will be sure to recognize Peter for making such a positive impression. It is always a pleasure to receive positive feedback about our dedicated team. However, I have shared your comments regarding the check-out experience, taxi arrangements, spa service duration, breakfast offerings, and WiFi speed with our Director of Operations, as feedback such as this helps us continue to enhance and improve our guest experience. Please accept our sincerest apologies for the inconveniences you encountered during your stay. Ms. W., we thank you again for sharing your experience with us, and we hope to welcome you back to Bermuda and the Hamilton Princess in the near future. Sincerely, Donne Mallory, Executive Assistant

Customer review rating 2.0/5

Graeme L. Solo - Confirmed reviews ALL

I appreciate the room upgrade and amazing staff. However, the interior is becoming 'shabby' and I did not agree with the resort fee when both pools were closed and no exterior amenities were available other than 1 small hot tub

Other web-users rate our hotel

  • 660 reviews 9.3/10 Location
  • 882 reviews 7.7/10 Room
  • 1,566 reviews 9.2/10 Service
  • 15 reviews 3.8/10 WiFi
  • 619 reviews 9/10 Food
  • 241 reviews 9.1/10 Pool
  • 232 reviews 7.4/10 Cleanliness
  • 222 reviews 6.1/10 Comfort

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