Fairmont Le Manoir Richelieu 5 stars

Customer review rating (ALL Rating) 4.7/5 11,673 reviews

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Fairmont Le Manoir Richelieu - Image 1
Fairmont Le Manoir Richelieu - Image 2
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Fairmont Le Manoir Richelieu - Image 4
181 rue Richelieu, G5A 1X7 CHARLEVOIX, Canada

Description

Hotel extras

  • Labeled ALLSAFE

  • A nature retreat, only one hour thirty minutes from Quebec City

  • A historic French castle overlooking the St Lawrence River in the Charlevoix countryside

  • Next door to the Charlevoix Casino, for games and entertainment

  • A multi-sports center with indoor & outdoor pools, mini-golf, tennis and more

Our accommodation(s)

Hotel location

Fairmont Le Manoir Richelieu

181 rue Richelieu
G5A 1X7 CHARLEVOIX
Canada

GPS:47.623469, -70.14308

Telephone
Fax +1 418-665-7736

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  11,673 reviews

TripAdvisor Rating  4.2/5  4,208 reviews

Certificate of excellence 2025

Confotable

TripAdvisor rating 4.0/5

rblemir TripAdvisor review

I stayed at the Fairmont Richelieu Malbaie for 4 nights for a work convention. After my 3rd visit to this establishment, it's always very pleasant to stay at this hotel. I had a room with a comfortable king-size bed and a view of the Saint-Laurent river. In my room, there was a small refrigerator, an iron, a 43-inch TV with cable, an Alexa system for relaxation, and a dresser for working. It was truly unpleasant not to have a microwave oven. Other 5-star hotels have microwaves next to the ice machine; this would be a suggestion for a grand hotel. The $25 buffet breakfast is very good, but I've seen better for a five-star. The staff is very polite and courteous, ready to serve you. Valet service is available at the entrance. The hotel has two very good restaurants for dinner, and also a bar in the lobby for a drink. The hotel has a coffee shop and a small boutique. There's an underground passage that takes you directly to Casino Charlevoix, where I lost thirty dollars. The hotel has extensive grounds for walks, a gym, an indoor and outdoor pool, a sauna, and hot and cold baths that I truly enjoyed every evening. I recommend the Fairmont Malbaie hotel for a pleasant stay in La Malbaie

Dear Rblemir, Thank you very much for taking the time to share your impressions. We are delighted to hear that your three stays at the Fairmont Le Manoir Richelieu have been enjoyable, and that you were able to appreciate the view of the Saint-Laurent, the comfort of your room, and our wide range of hotel facilities. We also sincerely appreciate your suggestion regarding a microwave and your feedback on the breakfast. Comments like yours are invaluable as they help us continue to refine and enhance the guest experience. It is wonderful to know that our team and services contributed to making your stay pleasant and that you were able to fully enjoy our restaurants, spa, pools, and relaxation areas. We very much look forward to welcoming you back on your next visit to La Malbaie and providing an even more memorable experience. Kind regards, Adrien Demol Responsable de l'expérience client Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

Customer review rating 4.5/5

Diane T. Couples - Confirmed reviews ALL

View from room very nice. Excellent service. Facilities well decorated for Christmas, warm and cozy.

Dear Diane T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the beautiful view from your room, the excellent service, and our festive decorations. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Fairmont Le Manoir Richelieu

Customer review rating 4.5/5

Jeanne R. Couples - Confirmed reviews ALL

Great location. Very comfortable room. We enjoyed our stay. The only hiccup was that the elevator to the 8th floor was not functional for 2 days but was available on our last day.

Dear Jeanne R., Thank you for your kind words regarding your stay with us. We are pleased to hear that you enjoyed our location and found your room comfortable. We apologize for the inconvenience caused by the elevator issue and appreciate your understanding as we worked to resolve it. Best regards, Fairmont Le Manoir Richelieu

Customer review rating 4.0/5

Catherine T. Couples - Confirmed reviews ALL

Super slow service !!!!! Unacceptable for a Fairmonth entity!!!

Chère Catherine T., Nous vous remercions pour votre retour concernant votre séjour. Vos remarques sont précieuses pour nous et nous aideront à améliorer notre qualité de service. Notre équipe d'Expérience Client va vous contacter afin de faire un suivi sur votre séjour. Cordialement, Fairmont Le Manoir Richelieu

Customer review rating 1.5/5

Ryan-thomas S. Couples - Confirmed reviews ALL

Issued with my reservation.

Dear Ryan-Thomas S., Thank you for sharing your feedback regarding your recent experience at our hotel. I regret to hear that you encountered issues with your reservation and service. Your comments are valuable, and we will review them to enhance our guest experience. If possible would you be able to contact me and let me know the details so we can rectify and make sure this kind of situation does not happen again. Sincerely, Francois Lachance Directeur de l’hébergement Director, Rooms Division

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Other web-users rate our hotel

  • 1,387 reviews 8.9/10 Location
  • 2,322 reviews 6.9/10 Room
  • 3,310 reviews 8.5/10 Service
  • 19 reviews 4.5/10 WiFi
  • 761 reviews 5.3/10 Comfort
  • 534 reviews 6.8/10 Cleanliness
  • 174 reviews 7.8/10 Breakfast
  • 17 reviews 3.2/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.