Fairmont Le Manoir Richelieu 5 stars

Customer review rating (ALL Rating) 4.7/5 10,879 reviews

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Fairmont Le Manoir Richelieu - Image 1
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181 rue Richelieu, G5A 1X7 CHARLEVOIX, Canada

Description

Hotel extras

  • Labeled ALLSAFE

  • A nature retreat, only one hour thirty minutes from Quebec City

  • A historic French castle overlooking the St Lawrence River in the Charlevoix countryside

  • Next door to the Charlevoix Casino, for games and entertainment

  • A multi-sports center with indoor & outdoor pools, mini-golf, tennis and more

Our accommodation(s)

Hotel location

Fairmont Le Manoir Richelieu

181 rue Richelieu
G5A 1X7 CHARLEVOIX
Canada

GPS:47.623469, -70.14308

Telephone
Fax +1 418-665-7736

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  10,879 reviews

Customer review rating 5.0/5

Marc-antoine F. Couples - Confirmed reviews ALL

Staff is smiling and at your service. Food quality and drink is over the top. Highly recommend.

Dear Marc-Antoine F., We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Directeur de L’experience client Guest Experience Director Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Customer review rating 5.0/5

Eve G. Families - Confirmed reviews ALL

I stayed with my husband and kids (5&10yrs old) from Friday May 1st to Monday May 4th. Every detail was perfect. My kids loved all the activities available, from the miniputt to the heater outdoor pool to the « planet walk » , the pebble beach, the archery rental, beautiful tennis and basketball courses. There views are incredible all around, and the staff was wonderful, welcoming, so helpful. It was a dream getaway. We will for sure be back.

Dear Eve G., Thank you sincerely for taking the time to share such a wonderful review of your family getaway. We are truly delighted to know that every detail of your stay contributed to such a memorable experience for both you and your children. From the outdoor heated pool and mini putt to the Planet Walk, archery and our many outdoor spaces, it is a pleasure to know your family was able to fully enjoy all the activities the Manoir has to offer. Your kind words regarding our team, the breathtaking views and the welcoming atmosphere mean a great deal to us. Creating unforgettable moments for families is exactly the experience we strive to deliver each day. We are honored to have been part of your “dream getaway” and already look forward to welcoming you back for another exceptional stay at the Manor. Warm regards, Adrien Demol Directeur de L’experience client Guest Experience Director Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Customer review rating 1.5/5

Pierre E. B. Families - Confirmed reviews ALL

I called the reception to ask whether breakfast is included in our reservation, they said yes and they explicitly told me on the phone that we don’t have to pay any fees, buy I ended up paying a $100 bill. They told me at the reception that my call was asking whether breakfast is open, not free even though I explicitly asked if I had to pay anything and they said no.

Customer review rating 4.0/5

Melissa M. Couples - Confirmed reviews ALL

Location and site are always lovely. Service was a bit difficult at the terrace and bar, probably due to the main floor restaurant being closed for renovations.

Dear Melissa M., Thank you for your feedback. We are delighted that you enjoyed the beautiful location and overall setting of the property. We also appreciate your comment regarding the service at the terrace and bar. We understand that the temporary closure of the main restaurant for renovations may have impacted service flow, and we sincerely apologize for any inconvenience experienced during your visit. Your feedback has been shared with our teams so we can adjust our operations and ensure a smoother experience for our guests moving forward. We hope to have the pleasure of welcoming you back soon for an even more seamless stay. Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Customer review rating 4.5/5

Daniel L. Couples - Confirmed reviews ALL

Reposante

Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour au Fairmont Le Manoir Richelieu. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cordialement, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Other web-users rate our hotel

  • 1,285 reviews 9/10 Location
  • 2,087 reviews 6.9/10 Room
  • 2,980 reviews 8.4/10 Service
  • 17 reviews 5.3/10 WiFi
  • 691 reviews 5.3/10 Comfort
  • 462 reviews 8.3/10 Pool
  • 452 reviews 6.5/10 Cleanliness
  • 396 reviews 5.1/10 Value

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