Fairmont Le Manoir Richelieu 5 stars

Dear Ray D., Thank you very much for your perfect rating and for sharing your wonderful feedback. We are delighted to learn that you chose Fairmont Le Manoir Richelieu to celebrate such a special occasion. It is truly rewarding to know that you felt well taken care of throughout your stay and that you enjoyed everything from your room to our golf courses, trails, pickleball courts, pools, dining experiences, and convenient parking facilities. Providing memorable experiences for our guests is our greatest priority, and we are thrilled that your anniversary celebration was such a success. Thank you once again for your kind words. We look forward to welcoming you back for another exceptional stay in the near future. Kind regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Emily L., We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Barbara P., Thank you sincerely for your long-standing loyalty to Fairmont Le Manoir Richelieu over the past 20 years, and for taking the time to share such detailed feedback about your recent experience. We are truly pleased to read that you continue to enjoy our hotel, the region, and especially the dedication of our colleagues, whose professionalism you so kindly recognize. However, we are genuinely sorry to learn that your dining experiences, both at the St-Laurent restaurant and at the breakfast buffet, did not meet your expectations. The comments you shared regarding the quality, preparation, and presentation of several items are taken very seriously, as they do not reflect the standards we strive to deliver. Please be assured that your feedback has been shared with our culinary leadership team for immediate review and follow-up. I have asked our Director of Food & Beverage to personally reach out to you to discuss your experience further as part of our continuous improvement and development approach. Your observations are especially valuable given your long relationship with the property, and they will help us focus on the areas that require attention and improvement. We truly hope to have the opportunity to welcome you back in the future and provide you with an experience that fully reflects the quality and excellence you have come to expect from the Manoir Richelieu. Sincerely, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Sophie R., Thank you so much for your wonderful review and for your continued loyalty to Fairmont Le Manoir Richelieu. It is truly rewarding to know that each visit is a memorable one and that you appreciate the unique balance between the rich history of our property and the modern comforts we strive to provide. We are delighted that you enjoyed your river-view room with the in-room whirlpool, as well as your dining experiences. It's especially nice to hear that our maple sugar crêpes and smoked salmon remain breakfast favorites! Most importantly, your kind words about our team mean a great deal. Providing warm, attentive service is at the heart of what we do, and we will be proud to share your compliments with all of our colleagues. Thank you again for your heartfelt recommendation. We look forward to welcoming you back to your home in Charlevoix for another unforgettable stay. Kind Regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Norman K., Thank you for taking the time to share your feedback and for your loyalty to us over many stays. I am truly sorry to read that this visit did not reflect the level of experience you have come to expect from us. The issues you encountered with the housekeeping service and the billing are not aligned with our usual standards, and I fully understand your disappointment. Having your room not serviced in a timely manner, despite being unoccupied during the day, as well as the inconvenience experienced at check-out regarding your billing, should not have happened. This is not the seamless experience we aim to deliver, especially to our valued returning guests. Your comments have been shared with the teams concerned for immediate follow-up and review, so we can ensure this does not repeat itself. We sincerely appreciate your continued trust over the years, and I hope we will have the opportunity to restore your confidence during a future stay. Sincerely, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…