Fairmont Le Manoir Richelieu 5 stars

Customer review rating (ALL Rating) 4.7/5 10,269 reviews

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Description

Hotel extras

  • Labeled ALLSAFE

  • A nature retreat, only one hour thirty minutes from Quebec City

  • A historic French castle overlooking the St Lawrence River in the Charlevoix countryside

  • Next door to the Charlevoix Casino, for games and entertainment

  • A multi-sports center with indoor & outdoor pools, mini-golf, tennis and more

Our accommodation(s)

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Room 1

Hotel location

Fairmont Le Manoir Richelieu

181 rue Richelieu
G5A 1X7 CHARLEVOIX
Canada

GPS:47.623469, -70.14308

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  10,269 reviews

Customer review rating 4.5/5

Neil F. Families - Confirmed reviews ALL

Dear Neil F., Thank you sincerely for sharing your wonderful experience at Fairmont Le Manoir Richelieu. It is especially meaningful to know that a stay at our iconic Manoir had long been a dream of yours, and we are delighted that your visit lived up to those expectations. We are particularly pleased that the variety of activities and facilities allowed your 13- and 15-year-olds to fully enjoy the experience. From mini-golf and fishing to evenings around the marshmallows, it is wonderful to hear that these moments helped create memorable experiences for the entire family. It was a pleasure to welcome you to Charlevoix, and we hope that this first visit will become the beginning of many more wonderful stays with us. Warmest regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Customer review rating 5.0/5

William G. Friends - Confirmed reviews ALL

Dear Mr. G., Thank you very much for your kind words following your stay at Fairmont Le Manoir Richelieu. We are delighted to know that you enjoyed a comfortable and relaxing experience surrounded by the beauty and tranquility of our property and its exceptional natural setting. Your appreciation of our team is particularly meaningful to us. Providing attentive, courteous, and genuinely welcoming service is at the heart of the experience we strive to create for every guest. It was a pleasure to welcome you to Charlevoix, and we sincerely hope to have the privilege of welcoming you back for another peaceful and memorable stay. Warmest regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Customer review rating 2.0/5

Dianne G. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Dilipkumar P. Couples - Confirmed reviews ALL

Dear Dilipkumar P., Thank you for taking the time to share such thoughtful and detailed feedback following your stay with us. We are pleased that you appreciated our exceptional setting and, in particular, the warmth and friendliness of our colleagues. Your recognition of their efforts is sincerely appreciated, especially during periods of particularly high activity. We also take your observations regarding the condition of certain areas of the property and the delays experienced with valet parking and dining service very seriously. The Manoir is a historic property with a rich heritage, and while we take great pride in preserving its character, we are equally committed to ensuring that its elegance and standards are maintained throughout. Your comments regarding the carpets, elevators and metal finishes have been shared with the appropriate teams for careful follow-up. We are equally sorry that the level of service experienced in our restaurants and at valet parking did not reflect the attentive and seamless experience we aspire to provide. While our colleagues did their best to assist you, we recognize that genuine hospitality must also be supported by the right level of service and efficiency. Thank you again for your candid feedback. It is through observations such as yours that we are able to identify where we must continue to improve. We would be delighted to have the opportunity to welcome you back to Charlevoix and provide you with a stay that better reflects the experience we strive to offer at Fairmont Le Manoir Richelieu. Warm regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Customer review rating 2.5/5

Johanne C. Couples - Confirmed reviews ALL

Dear Johanne C., Thank you for taking the time to share your comments with us, and please allow me to sincerely apologize that your stay, particularly on such a special occasion as your wedding anniversary, did not meet your expectations. We are very sorry to learn of the concerns you encountered with the condition and comfort of your room, including the humidity and the condition of the linens, as well as your experience at Restaurant St-Laurent. These are certainly not the impressions we wish to leave with our guests. We also regret that the overall condition and atmosphere of the hotel affected your experience. Your detailed feedback has been shared with the appropriate teams so that the concerns raised can be followed up accordingly. We truly appreciate your honesty and hope that we may have the opportunity to welcome you again and provide you with the warm, comfortable and memorable experience you should have received for such an important celebration. Kind Regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Other web-users rate our hotel

  • 1,233 reviews 9/10 Location
  • 2,012 reviews 6.8/10 Room
  • 2,894 reviews 8.1/10 Service
  • 19 reviews 6.5/10 WiFi
  • 969 reviews 6/10 Food
  • 645 reviews 5.4/10 Comfort
  • 474 reviews 8.4/10 Pool
  • 435 reviews 6.2/10 Cleanliness

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