Chère Madame L., Nous vous remercions d’avoir partagé votre appréciation. Nous sommes heureux que cette promotion vous permette de profiter pleinement de votre séjour au Manoir, tout en vous évitant de reprendre la route après la tombée de la nuit. Nous avons à cœur de proposer des occasions de découvrir ou de redécouvrir notre établissement dans des conditions agréables, en alliant confort, détente et tranquillité d’esprit. Ce sera un plaisir de vous accueillir à nouveau au Fairmont Le Manoir Richelieu pour un prochain séjour au cœur de Charlevoix. Cordialement, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Mr. S., Thank you for your kind words and for sharing your feedback with us. We are delighted to know that you enjoyed your stay and that the quality of our facilities and the attentiveness of our team made such a positive impression. We also appreciate your suggestion regarding the availability of slippers in the guest room for visits to the spa. Thoughtful details can make a meaningful difference in the overall comfort of our guests, and your comment is duly noted as we continue to refine the experience we offer. It was a pleasure to welcome you to Fairmont Le Manoir Richelieu, and we hope to have the opportunity to host you again for another exceptional stay in the beautiful Charlevoix region. Warm regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Robert T., Thank you for taking the time to share such a thoughtful review of your stay at Fairmont Le Manoir Richelieu. We are delighted to know that our hotel provided a welcoming and comfortable place for you and your wife to rest and recuperate during an unexpected interruption to your travels. We understand how important comfort, ease, and thoughtful attention can be in such circumstances, and it is especially rewarding to know that our team helped make your stay a little easier. Your kind recognition of Bobo is greatly appreciated. We will be pleased to share your comments with him and the entire team, who will be encouraged to know that their attentiveness, including arranging a wheelchair and assisting with your arrival, made such a positive difference to your experience. Thank you once again for your trust and for highlighting the genuine hospitality of our colleagues. We hope to have the pleasure of welcoming you and your wife back to Charlevoix for a future visit under more leisurely circumstances. Warm regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Ms. d., Thank you for sharing your feedback following your stay at Fairmont Le Manoir Richelieu. I am pleased that you enjoyed our beautiful setting, as well as our pools and recreational facilities. However, I appreciate your observations regarding the condition of certain furnishings, woodwork, and interior finishes. Maintaining an environment that reflects the elegance and quality associated with the Fairmont brand is essential, and I regret that some aspects of our property did not fully meet your expectations. Your comments are valuable and will be shared with the appropriate teams as we continue to focus on the upkeep and enhancement of our guest experience. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back for an even more memorable stay. Kind regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Ms. P., Thank you for taking the time to share your feedback following your recent stay at Fairmont Le Manoir Richelieu. I am pleased that you once again appreciated the beauty of our property, its grounds, and our rooms. However, I sincerely regret that the warmth of our welcome and the quality of our service did not meet your expectations. Courtesy, attentiveness, and genuine hospitality should be reflected in every interaction with our guests, including the attentiveness and responsiveness of our bar team. I am truly sorry that some of your interactions left you feeling unwelcome rather than valued. Please be assured that your comments will be shared with the appropriate teams as we continue to reinforce the standards of service that define the Fairmont experience. Given your history of visiting our resort, I understand how disappointing it must have been to encounter an experience that fell short of your previous memories of the Manoir. Please accept my sincere apologies. We would be delighted to have the opportunity to welcome you back and restore your confidence in the warm, thoughtful, and gracious hospitality you should always expect from us. Kind regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Caroline E., Thank you for sharing your feedback with us. While we are delighted that you enjoyed the beauty of our hotel and its magnificent views, we sincerely regret that your dining experiences did not meet your expectations. We understand your disappointment, particularly when the quality of the food does not reflect the prices charged, and we are sorry that this affected your overall impression of your stay. Your comments regarding both restaurants have been taken seriously and will be shared with our culinary leadership team for review. We are committed to offering a dining experience that reflects the standards and reputation of Fairmont, and your feedback highlights an important opportunity for improvement. We would welcome the opportunity to restore your confidence in our property and hope that, in time, we may have the pleasure of welcoming you back for a more memorable experience. Kind regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Mr. Q., Thank you for taking the time to share your feedback following your stay at Fairmont Le Manoir Richelieu. We are delighted to know that you enjoyed our hotel and culinary offerings. It is always rewarding to learn that the character of our property and the quality of our cuisine contributed positively to your experience. That said, I sincerely regret that the welcome you received at our reception desk did not reflect the warmth and genuine hospitality you should expect from a Fairmont experience. The first impression is an essential part of any stay, and every interaction should convey attentiveness, professionalism, and a sincere pleasure in welcoming our guests. Please rest assured that your comment is taken seriously, as consistency in our service standards remains a priority. We appreciate your candid feedback, as it helps us identify where we can improve and ensure that every aspect of the guest journey reflects the level of hospitality we strive to deliver. We hope to have the opportunity to welcome you back to Charlevoix and provide you with a more seamless and memorable experience from the moment you arrive. Warm regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Mr. P., Thank you for sharing your kind feedback and for choosing Fairmont Le Manoir Richelieu for your stay in Charlevoix. We are delighted to know that you enjoyed your three days with us, combining two days of golf with the unforgettable experience of whale watching on the St. Lawrence River. Charlevoix offers a truly exceptional setting for both relaxation and adventure, and we are pleased that you were able to enjoy some of the region’s finest experiences during your visit. Your satisfaction is a wonderful encouragement to our entire team, who take great pride in creating memorable stays through thoughtful service and the unique experiences our destination has to offer. Mr. P., thank you once again for your visit and for your generous rating. We would be delighted to welcome you back to the Manoir Richelieu for another exceptional getaway in the heart of Charlevoix. Warm regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Mr. C., Thank you for your wonderful review and for awarding Fairmont Le Manoir Richelieu such an exceptional rating. It is truly rewarding to know that, from the moment your family arrived, you felt welcomed, cared for, and able to enjoy all the little details that make a stay memorable. From our recreational activities and thoughtful pool amenities to the children’s robes prepared in your room and the attentive follow-up from our concierge team, we are delighted that these personal touches helped make your experience so special. We are equally pleased that you enjoyed your dining experiences and the time spent exploring and relaxing throughout the property. Creating an environment where families can feel genuinely at ease while enjoying the comfort, elegance, and distinctive character of the Manoir is something we take great pride in. Your comment that the Fairmont itself became a highlight of your trip is particularly meaningful to us. It is the finest compliment we could receive, and I will be delighted to share your kind words with our teams, whose dedication brings this experience to life every day. Mr. C., thank you for choosing us for your family getaway. We would be delighted to welcome you and your family back to Charlevoix for another memorable stay filled with special moments. Warm regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Mr. G., Thank you for your wonderful review and for awarding Fairmont Le Manoir Richelieu a perfect rating. We are delighted to know that you felt so well looked after throughout your stay and enjoyed the peaceful atmosphere, beautiful surroundings, and excellent dining experiences. Our location offers a wonderful opportunity to discover the natural beauty of Charlevoix, whether relaxing on the property or exploring the scenic trails and landscapes nearby. We are also pleased that you enjoyed our outdoor swimming pools and found the water temperature particularly inviting. Your kind words are a lovely recognition of the care our team takes in creating a memorable and relaxing experience for every guest. We would, however, encourage you to use designated walking trails and avoid railway tracks, as train schedules can change and tracks remain potentially dangerous even when service is infrequent. We hope you will have the opportunity to discover more of the region’s beautiful trails on a future visit. Mr. G., thank you again for choosing the Manoir Richelieu. We look forward to welcoming you back to Charlevoix for another exceptional stay. Warm regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Joanne B., Thank you for sharing such a thoughtful review and for recommending Fairmont Le Manoir Richelieu. We are delighted that you enjoyed the exceptional setting, our pools, the quality of our culinary offerings, and the attentive service provided by our colleagues. Your kind recognition of our housekeeping and valet teams, particularly Baba, will be shared with them with great pleasure. We also appreciate your feedback regarding the spa’s operating hours and massage offerings, as well as the room layout in your initial accommodation. While we are pleased that our team was able to find a suitable alternative, we recognize the importance of ensuring a comfortable experience from the outset. Your comments are valuable as we continue to refine our guest experience. It would be a pleasure to welcome you back to the Manoir for another relaxing stay, this time with more opportunity to enjoy everything our resort has to offer. Kind Regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Andre D., Thank you for your wonderful words. Knowing that, after eight days on the road, arriving at Fairmont Le Manoir Richelieu felt like coming home is one of the most meaningful compliments we could receive. Creating a sense of comfort, warmth and belonging is at the heart of the experience we strive to offer every guest, and we are delighted that our team made you feel so welcome. We sincerely appreciate your kind recognition and look forward to welcoming you home to Le Manoir again for another memorable stay. Warm regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Shao J. L., Thank you for sharing your kind feedback following your visit to Fairmont Le Manoir Richelieu. We are delighted that you appreciated the cleanliness of our resort, its beautiful location and the pleasant presence of our colleagues. Your thoughtful comment about our team is especially appreciated, as the care and attention our colleagues bring to the guest experience are an essential part of the warm welcome we strive to provide. It was a pleasure to have you with us, and we look forward to welcoming you back to Le Manoir for another memorable stay. Warm regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Mr. C., Thank you for sharing your thoughtful feedback following your stay with us. We are delighted to know that you enjoyed a relaxing visit from check-in to check-out, and that the spectacular views of the St. Lawrence and the beautiful sunrises made your mornings at the Manoir particularly memorable. We are also pleased to hear that Felix provided exceptional service and that you enjoyed your evening in the Lobby Lounge. We appreciate your candid comments regarding the breakfast experience, Lobby Lounge service, and parking signage. These details are important, and your feedback provides valuable insight into areas where we can continue to improve the overall guest experience. It was a pleasure having you with us, and we hope to have the opportunity to welcome you back for an even more seamless stay. Kind regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Mr. P., Thank you for sharing your kind feedback and for your 8 out of 10 rating. We are delighted to know that you enjoyed our beautiful setting and experienced the first-class service we strive to provide. It is wonderful to hear that your stay lived up to your expectations. We look forward to welcoming you back to Fairmont Le Manoir Richelieu for another exceptional Charlevoix experience. Kind regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Tim W., Thank you for sharing your feedback following your stay at Fairmont Le Manoir Richelieu. We are pleased to know that you enjoyed a relaxing stay. However, we sincerely regret that your interactions with our Front Desk team did not reflect the warm, gracious and attentive hospitality we strive to provide. Every welcome should leave our guests feeling genuinely valued, and we are sorry this was not your impression. We also appreciate your observations regarding the appearance of our rooms and public spaces. Your comments are valuable as we continue to look at ways to enhance the comfort and overall experience we offer. We hope to have the pleasure of welcoming you back for a more seamless and memorable stay, one that truly reflects the standards of Fairmont hospitality. Warm regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Mr. B., Thank you very much for sharing your wonderful feedback with us, and congratulations once again on your 25th wedding anniversary! We are delighted to know that your experience was fantastic from the moment you arrived at Fairmont Le Manoir Richelieu. Reaching such a meaningful milestone together is a beautiful occasion, and we are honoured that you chose to celebrate it with us in the exceptional setting of Charlevoix. Our team takes great pride in creating a warm and memorable welcome, particularly for occasions as special as yours. It is truly rewarding to know that your experience got off to such a wonderful start and that the Manoir helped make your anniversary journey even more memorable. Thank you for choosing to celebrate this important milestone with us. We hope to have the pleasure of welcoming you and your wife back for many more memorable celebrations in the years ahead. Warmest regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Dear Mr. T., Thank you for sharing your feedback following your stay at Fairmont Le Manoir Richelieu. While we are pleased that you enjoyed the hotel, we sincerely regret that several aspects of your experience fell short of the standards of service and attention to detail we strive to uphold. The unresolved concerns regarding your bath drape and room safe, compounded by the lack of response to your reports, are particularly disappointing. We also regret that your wine and cheese order never reached your table, ultimately leading you to cancel it and leave. Please accept our sincere apologies. Your comments highlight important opportunities for improvement in both our responsiveness and the consistency of our service. We take your feedback seriously, as every guest deserves to feel attended to and valued throughout their stay. We would welcome the opportunity to restore your confidence in our hospitality and hope to have the pleasure of providing you with a more seamless and memorable experience on a future visit. Kind regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…