Fairmont Le Manoir Richelieu 5 stars

Customer review rating (ALL Rating) 4.7/5 10,455 reviews

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Description

Hotel extras

  • Labeled ALLSAFE

  • A nature retreat, only one hour thirty minutes from Quebec City

  • A historic French castle overlooking the St Lawrence River in the Charlevoix countryside

  • Next door to the Charlevoix Casino, for games and entertainment

  • A multi-sports center with indoor & outdoor pools, mini-golf, tennis and more

Our accommodation(s)

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Room 1

Hotel location

Fairmont Le Manoir Richelieu

181 rue Richelieu
G5A 1X7 CHARLEVOIX
Canada

GPS:47.623469, -70.14308

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  10,455 reviews

Customer review rating 2.5/5

Alison M. Couples - Confirmed reviews ALL

Superior in all regards

Customer review rating 5.0/5

Christine S. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Joy P. K. Couples - Confirmed reviews ALL

Dear Mr. K., Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate your comments, as they provide valuable insight into the areas where we have opportunities to improve. We are pleased to know that you appreciated the service provided by our Concierge team. Their dedication and commitment to assisting our guests are greatly valued, and we will be sure to share your positive comments with them. We are, however, sincerely sorry that other aspects of your experience did not meet your expectations. Your feedback regarding the arrival experience, the availability of our team members, and the need for more accessible senior leadership support has been carefully noted. A seamless welcome and the ability to provide timely solutions are essential components of the Fairmont experience, and we regret that we did not deliver at the level you deserved. We also appreciate your comments regarding our fine dining experience. Our culinary team is continuously working to elevate the quality and consistency of our offerings, and your observations will be shared with them as part of this ongoing effort. Thank you again for your constructive feedback. We remain committed to strengthening our service culture, developing our teams, and ensuring that every guest feels genuinely welcomed and well supported throughout their stay. We hope to have the opportunity to welcome you back in the future and provide you with the refined and personalized Fairmont experience you expected. Kind regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Customer review rating 4.5/5

Margaret M. Families - Confirmed reviews ALL

Dear Ms. M., Thank you for taking the time to share your feedback. We are delighted to hear that you found our team wonderful and appreciated the service provided during your stay. Our colleagues take great pride in creating warm and memorable experiences for our guests. However, we sincerely apologize that the noise and activity associated with a large wedding event impacted the quality of your rest. We understand how important a peaceful environment is, especially during a getaway, and we regret that your experience was not as relaxing as it should have been. Your comments have been shared with our teams as we continue to improve our communication and guest experience during major events taking place at the resort. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more restful and enjoyable stay. Kind regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Customer review rating 4.5/5

Donald C. Couples - Confirmed reviews ALL

Dear Mr. C., Thank you very much for taking the time to share your wonderful feedback. We are truly grateful for your continued trust and delighted to know that your first experience at Fairmont Le Manoir Richelieu left such a memorable impression that you chose to return for a second visit. It is always a pleasure to welcome back returning guests, and we are thrilled that our historic property, unique setting, and the overall experience encouraged you to make the journey back to Charlevoix. Thank you again for your loyalty and kind words. We look forward to welcoming you back for many more memorable stays in the future. Kind regards, Adrien Demol Directeur de L’experience client Director Guest Experience Fairmont Le Manoir Richelieu 181 rue Richelieu La Malbaie, Charlevoix, Québec Canada G5A 1X7 T + 1 … 8932 Ad…

Other web-users rate our hotel

  • 1,231 reviews 8.9/10 Location
  • 2,010 reviews 6.9/10 Room
  • 2,894 reviews 8.3/10 Service
  • 18 reviews 6.7/10 WiFi
  • 960 reviews 5.9/10 Food
  • 642 reviews 5.4/10 Comfort
  • 462 reviews 8.4/10 Pool
  • 429 reviews 6.6/10 Cleanliness

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