Fairmont Le Manoir Richelieu

I received an offer for a 2 night stay from my casino privileges card, for Fairmont Le Manoir Richelieu, Charlevoix. I looked it up, asked my Mom and Son if they would like to go, of course they did! Every single detail of our trip was top shelf! Amazing decor, for Christmas, which I love ❤️ Outstanding service from all Staff. Honestly, it's like we were Family! Special shout out to James and Laura, at St Laurent Restaurant. Laura, Manager, welcomed us and made sure we knew shewas available for any questions or concerns. We had James as a Server, both at the Restaurant and for room service the evening prior. We shared great conversations and he was quite impressive, knowing exactly how to interact with my Son with autism 💙 I actually had happy tears while talking to my Mom about how glad I was that I accepted the offer, because I wouldn't otherwise know such beauty 😍 Then, almost cried real tears when it was time to check out... I've never seen this level of service or decor anywhere else. Thank you SO much to everyone at Fairmont Le Manoir Richelieu. My goal is to make it back for a snowmobile package 🙏 - Cindy, Justin, and Doreen

I want to start by saying I love Accor hotels and fairmonts in particular. But this experience wasn’t the best. My room had garbage in it upon check in. The cleaning service left dirty glasses in my room. And one day actually left a pile of dirty sheets in the middle of my room. But didn’t change my sheets. Which means they were someone else’s dirty sheets. Plus they didn’t refill the sugar or creamer and when I called room service I was on hold both times for 10mins and finally gave up.

Staff were outstanding

With hindsight we should have stayed in one of the small but nice auberges (inns) in town. This hotel is lacking any soul, there are very few dining options and the bar service is shocking. The rooms are clean but small and generic with not enough sound proofing. We booked a Fairmont view room which did have a good view of the river. The hotel is a reasonable walk from the town where there are some nice bars and restaurants so unless you want to be next door to the casino I’d say you’re better off staying in town. Being next door to the casino has the added “benefit” of casino guests coming back to the hotel at 1am/2am in the morning celebrating or commiserating down the corridor’s. Unless you want a night at the casino and an attached hotel I’d say best avoid.

Room was hot and the temperature could not be lowered because the air conditioning had been turned off. Opening all the windows did not help. Limited choice of restaurants in the evening and the only one left open was not very good.