Fairmont Le Manoir Richelieu 5 stars

Customer review rating (ALL Rating) 4.7/5 11,359 reviews

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Description

Hotel extras

  • Labeled ALLSAFE

  • A nature retreat, only one hour thirty minutes from Quebec City

  • A historic French castle overlooking the St Lawrence River in the Charlevoix countryside

  • Next door to the Charlevoix Casino, for games and entertainment

  • A multi-sports center with indoor & outdoor pools, mini-golf, tennis and more

Our accommodation(s)

Hotel location

Fairmont Le Manoir Richelieu

181 rue Richelieu
G5A 1X7 CHARLEVOIX
Canada

GPS:47.623469, -70.14308

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  11,359 reviews

Customer review rating 4.5/5

Cathy M. Couples - Confirmed reviews ALL

Beautiful location and very friendly staff. We dined one night in the main restaurant and were disappointed--the steak was tough, the bread was stale, and the dessert, though gifted was very stale and days old. The reat of the stay was excellent.

Dear Cathy M., Thank you for sharing your feedback. We are delighted that you enjoyed our beautiful setting and the warmth of our team. We sincerely apologize that your experience at the restaurant fell short of expectations. Your comments regarding the steak, bread, and dessert have been shared with our culinary team to ensure improvements are made. It would be our genuine pleasure to welcome you back to the Fairmont Le Manoir Richelieu, where we look forward to providing you with a seamless and memorable experience from start to finish. Kind Regards, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… ad…

Customer review rating 4.5/5

Roger B. Couples - Confirmed reviews ALL

Been going there for seven years to walk the trail and to enjoy the company of people that work there that are just pleasant

Dear Roger B., Thank you for sharing your kind words. We are delighted to hear that over the past seven years, you have enjoyed both the trails and the warm, attentive service provided by our team. It is always our pleasure to create moments of comfort and genuine connection for our guests at the Fairmont Le Manoir Richelieu. We look forward to welcoming you back for many more memorable visits. With our warmest regards, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… ad…

Customer review rating 4.5/5

Jon T. Couples - Confirmed reviews ALL

Excellent stay. Checked in Friday, checked out Monday. Loved the atmosphere, staff was extremely helpful and friendly. Lots to do - hiking, snowshoeing, zip lining, indoor/outdoor pool, snowmobiling (all booked, so wasn’t able to participate), relaxing by the fireplace, live music, etc….Also lots to do close by (skiing, dogsledding, hiking, etc). Need to come back in the summer! Only challenge was trying to find a place to eat, as the 2 restaurants were fully booked most of the time.

Dear Jon T., We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… ad…

Customer review rating 3.5/5

Michael S. Friends - Confirmed reviews ALL

The overall experience was satisfactory. The lobby was comfortable for socializing. Rooms nicely appointed. Facilities enjoyable

Dear Michael S., Thank you for sharing your feedback regarding your stay at Fairmont Le Manoir Richelieu. We are pleased to hear that you enjoyed our comfortable lobby, well-appointed rooms, and facilities. However, we sincerely apologize for the delay in handling your luggage, which caused you to miss your appointment. Please rest assured that we are reviewing our procedures to ensure a more timely service in the future. Your feedback is invaluable in helping us enhance the guest experience. We hope to have the opportunity to welcome you back and provide a seamless and memorable stay. Warm regards, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… ad…

Customer review rating 3.5/5

Philippe D. Couples - Confirmed reviews ALL

We had a room outside of the main building. The room was nice but we had a view on the snowmobile parking lot. Also, while we were out for dinner, someone came in and made our bed and cleaned our room, even though we had checked-in the same day. I will make sure to put the privacy sign the next time.

Dear Philippe D., Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the comfort of your room. We sincerely regret that the view and the timing of the housekeeping service did not meet your expectations. Please rest assured that your comments have been shared with our team to ensure that we better respect our guests’ privacy and preferences in the future. We hope to have the pleasure of welcoming you back, and we would be delighted to provide a stay that fully meets your expectations. Kind regards, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… ad…

Other web-users rate our hotel

  • 1,348 reviews 9/10 Location
  • 2,255 reviews 6.9/10 Room
  • 3,197 reviews 8.5/10 Service
  • 21 reviews 6.4/10 WiFi
  • 739 reviews 5.4/10 Comfort
  • 508 reviews 6.8/10 Cleanliness
  • 174 reviews 8.1/10 Breakfast

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