Fairmont Copley Plaza, Boston 4 stars

Customer review rating (ALL Rating) 4.4/5 4,124 reviews

Fairmont Copley Plaza, Boston - Image 1
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Description

Hotel extras

  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Home of OAK, a trendy brasserie serving farm-to-table cuisine for breakfast, lunch, dinner

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

  • 25,000 square feet of fully-appointed Renaissance-inspired meeting and event space.

Our accommodation(s)

Hotel location

Fairmont Copley Plaza, Boston

138 St James Avenue
02116 Boston
United States

GPS:42.349263, -71.076357

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,124 reviews

TripAdvisor Rating  4.4/5  5,009 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Edward O. Couples - Confirmed reviews ALL

Great customer service, great location.

Dear Edward O., Thank you for your kind words regarding your recent stay at Fairmont Copley Plaza. We are pleased to hear that our accommodations and customer service met your expectations, and that you enjoyed our prime location. We look forward to welcoming you back in the future. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 4.5/5

Karen M. Families - Confirmed reviews ALL

We stay at the Copley Fairmont every 3 months and love the Gold Floor. This week was very busy and sadly for the last 2 nights out of 4, when we asked for M&Ms they simply said there are no more ! I felt bummed there was no chocolate for bedtime tea …maybe always have some?

Dear Karen M., Thank you for your continued patronage of Fairmont Copley Plaza and for sharing your experience. We are pleased to hear that you enjoy the Gold Floor. We understand how disappointing it can be to find certain amenities unavailable, and your feedback has been duly noted. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 4.5/5

Naomi K. Business - Confirmed reviews ALL

Great location. Lovely staff.

Dear Naomi K., Thank you for your kind words regarding our location and staff. We are delighted to hear that you enjoyed your stay at Fairmont Copley Plaza, Boston. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 5.0/5

Clayton W. Families - Confirmed reviews ALL

Beautiful facility. Extraordinary staff. Fun personality (see Cori the dog). Fantastic location. I used to live in Back Bay and returned to visit with family. Love this part of Boston on this hotel, and it's exceptional staff, are the very best of what Boston is. They are the top of the hub. From the doormen (see John) to the bellmen (see Joe) to the desk staff (see Diogo) to the restaurant (Jose at Oak) to the second floor housekeeping staff (missed his name but extremely friendly and professional gentleman), all were exceptional. Very attentive while not being intrusive. Very helpful as we tried to figure out our departure logistics which were complicated by timing, valet retrieval and holding our bags as we ate lunch before going. Just exceptionally good service in a stunning, Versailles like, hotel. Thanks to all for making our Thanksgiving such a treat this year.

Dear Clayton W., Thank you for taking the time to share your wonderful experience at Fairmont Copley Plaza. We are delighted to hear that you enjoyed our beautiful facility and that our team's efforts made your Thanksgiving celebration memorable. It is gratifying to know that our staff, from the doormen to the restaurant team, provided exceptional service while maintaining a perfect balance of attentiveness and respect for your privacy. Your compliments about our location and the charm of our hotel are greatly appreciated, as we strive to embody the best of Boston hospitality. We are also thrilled that you enjoyed spending time with Cori our canine ambassador, a beloved part of our hotel atmosphere. Your feedback encourages us to continue providing outstanding experiences for all our guests. Thank you once again for your kind words, and we look forward to welcoming you back to Fairmont Copley Plaza in the future. Sincerely, Fairmont Copley Plaza, Boston

Customer review rating 5.0/5

Kimerer L. Business - Confirmed reviews ALL

I was there for two nights -- and received excellent service and guidance for navigating the area.

Dear Kimerer L., Thank you for your kind words regarding your recent stay. We are delighted to hear that you received excellent service and found our staff helpful in navigating the area. It is our pleasure to ensure our guests have a memorable experience. Goodbye and best regards, Fairmont Copley Plaza, Boston

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Other web-users rate our hotel

  • 965 reviews 9.7/10 Location
  • 1,774 reviews 6.1/10 Room
  • 1,955 reviews 8.7/10 Service
  • 30 reviews 7.4/10 WiFi
  • 839 reviews 7.4/10 Vibe
  • 774 reviews 7.4/10 Amenities
  • 456 reviews 5.9/10 Cleanliness
  • 164 reviews 7.7/10 Breakfast

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