Fairmont Copley Plaza, Boston 4 stars

Customer review rating (ALL Rating) 4.4/5 4,252 reviews

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Fairmont Copley Plaza, Boston - Image 1
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Fairmont Copley Plaza, Boston - Image 4
138 St James Avenue, 02116 Boston, United States

Description

Hotel extras

  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Home of OAK, a trendy brasserie serving farm-to-table cuisine for breakfast, lunch, dinner

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

  • 25,000 square feet of fully-appointed Renaissance-inspired meeting and event space.

Our accommodation(s)

Hotel location

Fairmont Copley Plaza, Boston

138 St James Avenue
02116 Boston
United States

GPS:42.349263, -71.076357

Telephone
Fax +1 617-267-7668

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,252 reviews

Customer review rating 5.0/5

Sharon H. Solo - Confirmed reviews ALL

Every aspect of my stay was impeccable, due to the efforts of a dedicated staff focused on delivering the highest quality of service with a smile, and a sincere effort to make a perfect visit for every guest. The hotel is exquisite, with wonderful architectural details, lovely art work, and luxuriously appointed rooms. Ibrahim was very welcoming at check in, patiently answered all of my questions, and asked for assistance from Joe, the concierge, when I needed additional assistance. Joe ended up ably helping me on numerable occasions, and had fascinating stories to share about the city and the Boston Symphony and Pops. He was so interesting to talk to and had great insights. He had said to stop by the concierge desk because he had a story to share, I believe about Pink Martini, and I regret that, because of the group keeping him busy at the concierge desk, I had to leave without getting to hear it! There was a tall, blonde, well dressed female concierge who gave me great advice on multiple occasions, and I’m sorry I missed seeing her again to tip her. But the force to be reckoned with, the glue that holds everything together, the indomitable spirit, the hardest working person I know, is Denise Haddad, the assistant general manager. She treats everybody like they are royalty, and makes them feel welcome and valued. There is no job she won’t do to ensure everything is above reproach. I have witnessed her opening the door for guests exiting the hotel when a doorman wasn’t available, serving food, removing dishes from the table, making restaurant reservations, and arranging for water and a refrigerator to be sent up to a room. I have a food allergy, and as soon as I went to the restaurant the first night I arrived, she greeted me and let me know she was aware of my allergy and that every measure would be taken to protect me, and she was true to her word. She coordinated with the chef, and even had some dishes prepared in the oven instead of the grill to prevent cross contamination. She repeatedly checked to be sure everything was to my satisfaction, and to see if there was anything at all she could do to make the experience even better. She couldn’t have treated me better if I were a member of her family (I’m not!). Denise is the face of the hotel, the reason guests leave with a smile on their face, come back for future visits, and highly recommend your hotel to their friends. I have no end of good things to say about her, but I hope you recognize her as a highly valued employee. She made my trip be perfect. The two servers who helped make all my meals safe and perfect, were Pam and Jonathan. Both were friendly, professional, attentive, and detail oriented. Both instilled my confidence, and I knew they did their very best for me. They are wonderful. Jeff only served me once, but he did a great job. Also to be commended are the hard working hostesses, particularly Lucille, who always had a kind word and greeting, and Alexa, who can clean a table like nobody’s business. The weak link was Javier, Jr. who took my order for dinner, and never once came back to ask how my meal was or if I needed anything or to refill my water or anything. It was like I didn’t exist. He showed up after I finished eating to try to talk me into dessert or coffee, and when I said I wasn’t ordering anything else from him because of the poor service, his entire response was “sorry”, and not a sincere one at that. I asked for his name and he saw me go up to the hostess stand to complain, and to tell them I wanted it in my record that he was never to help me again. When I ate dinner there again two days later, Denise had updated Perry about the incident, and Perry said Javier, Jr. had, of his own volition, come to her to report he may not have done a very good job for me and he wanted permission to apologize to me, and he told her she should give me a free dessert or some such. I said he did not have to apologize to me and she could tell him I accepted his apology, but he did come and apologize and said there was no excuse for the lack of service, and even though he wasn’t my server, he checked on me several times to be sure all was well. My personal opinion is that since he knew I complained about him, he decided to get ahead of it and cover himself, and that he was sorry for the potential repercussions, not his actions. He strikes me as slick and one who would be proud of himself for thinking he outsmarted me and circumventing the system. I recognize that his lack of service quality was the exception and not the rule, and choose not to let this negative experience overshadow the hard work of all of his other team mates, and the highest quality of service they all delivered. I hope you will recognize Denise and the diligent efforts of her team for their dedication and outstanding accomplishments. I am not easily impressed, but I was blown away. Many thanks to Denise for running a tight ship, and for showing her employees through her actions and not just her words, her expectations for everyone to own every aspect of a guest’s experience. Kudos!

Customer review rating 5.0/5

Andrew D. Couples - Confirmed reviews ALL

It was a special anniversary for us! Stephanie and the team were great 👏👏👏

Customer review rating 4.0/5

Thomas M. Couples - Confirmed reviews ALL

I have stayed many times over the years and it is like stepping back in time with all of the modern conveniences.

Customer review rating 3.5/5

Erin L. Families - Confirmed reviews ALL

The hotel was nice, the front desk was helpful as was the staff, and the bed was comfortable. However the hotel fire alarm went off not once, but three separate times on the Sunday night we were there. Not fun being told to evacuate during toddler bedtime. We weren't offered any courtesy points or anything. We were also charged a $50 mini bar fee for wine we didn't touch or drink. They did reverse that but I wasn't sure why we were charged to begin with.

Dear Erin L., Thank you for your feedback regarding your recent stay at Fairmont Copley Plaza. We are pleased to hear that you found our location, lobby, and staff to your liking, as well as the comfort of your bed. However, we sincerely apologize for the inconveniences experienced. Your comments are invaluable to us, and we will review them with our team to ensure a better experience for future guests. Goodbye, and best wishes, Fairmont Copley Plaza, Boston

Customer review rating 1.0/5

Reid G. Business - Confirmed reviews ALL

Hidden resort fee only detailed at check in when too late to make a change. Dishonest, potentially illegal, certainly unethical. Technical issues as well that weren’t fixed. Terrible experience, seems crazy to not remove the fee once I complained, brand damage and costs to address can’t possibly be worth the cost, what % of people actually ask for it to be removed after all?

Other web-users rate our hotel

  • 997 reviews 9.6/10 Location
  • 1,764 reviews 6.3/10 Room
  • 2,029 reviews 8.8/10 Service
  • 29 reviews 8/10 WiFi
  • 848 reviews 7.5/10 Vibe
  • 788 reviews 7.4/10 Amenities
  • 472 reviews 5.9/10 Cleanliness
  • 198 reviews 8.2/10 Bar

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