Fairmont Copley Plaza, Boston 4 stars

Customer review rating (ALL Rating) 4.4/5 4,154 reviews

Fairmont Copley Plaza, Boston - Image 1
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Description

Hotel extras

  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Home of OAK, a trendy brasserie serving farm-to-table cuisine for breakfast, lunch, dinner

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

  • 25,000 square feet of fully-appointed Renaissance-inspired meeting and event space.

Our accommodation(s)

Hotel location

Fairmont Copley Plaza, Boston

138 St James Avenue
02116 Boston
United States

GPS:42.349263, -71.076357

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,154 reviews

TripAdvisor Rating  4.4/5  5,019 reviews

Certificate of excellence 2025

Fantastic hotel!

TripAdvisor rating 5.0/5

Sherpa58682932818 Families - TripAdvisor review

Hotel is in a very nice location, and I like the overall style of the hotel. Both the food and services I received are also top notch.

Nice stay

TripAdvisor rating 5.0/5

naomikezia TripAdvisor review

Perfect location!! Big rooms& nice breakfast. Perfect stay for family if you’re in Boston. Def will go back. thank you said for assisting us with the luggages!

Weekend Stay

TripAdvisor rating 5.0/5

Johnsmirh303 Friends getaway - TripAdvisor review

Great hotel with some of the best service I’ve ever had. I lost my luggage and the hotel was extremely helpful the entire time!

Customer review rating 2.0/5

Brian S. Couples - Confirmed reviews ALL

Walking into the hotel was an incredible experience and loved the beautiful art selection. Checked in with Emmanuel, who although very nice and informed us he would "upgrade" our stay, failed to mention anything about the "urban experience" fee or benefits we would later be charged. Upon getting to the room, we found two small beds and a very dirty bathroom that looked as though a dog had chewed at the inside door frame 50 years ago. The walls and door were brown from likely years of people touching them. The thermostat in the bathroom must have been circa 1980. If this was the upgraded room, I would have hated to see the original one we booked. Upon checkout, I noticed an urban experience fee and asked the Stephanie, at the reception what it was. She informed me that it included some amount for food and/or drinks and other benefits. Had we known about it, we would've used it. She apologized and said she would refund us. We now see that only one of the charges was refunded. If it is the practice of the hotel to charge this fee and offer benefits, it should also be the practice to inform guests. Disappointed.

Dear Brian S., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you enjoyed our lobby and the art selection; however, I regret to learn that your stay did not meet your expectations. We strive to provide our guests with the highest standards, and it is concerning to hear about the condition of your room. Thank you once again for your comments, and I hope you will consider giving us another opportunity to provide you with a better experience in the future. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 5.0/5

Cheryl B. Business - Confirmed reviews ALL

We loved the hotel's location and the historic feel. We felt that from the moment we were greeted to when we checked out the team really cared that we had a wonderful experience. We asked for an additional work table and housekeeping brought us one & it was SO helpful while we were working.

Dear Cheryl B., Thank you for your kind words regarding your recent stay at Fairmont Copley Plaza. We are delighted to hear that our location and historic ambiance enhanced your experience. It is rewarding to know that our team was able to assist you with your request for an additional work table, contributing to your comfort while you worked. We look forward to welcoming you back for another memorable stay. Best regards, Fairmont Copley Plaza, Boston

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Other web-users rate our hotel

  • 985 reviews 9.6/10 Location
  • 1,780 reviews 6/10 Room
  • 1,976 reviews 8.7/10 Service
  • 30 reviews 7.4/10 WiFi
  • 846 reviews 7.4/10 Vibe
  • 785 reviews 7.4/10 Amenities
  • 466 reviews 5.9/10 Cleanliness
  • 163 reviews 7.4/10 Breakfast

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