Fairmont Copley Plaza, Boston 4 stars

Customer review rating (ALL Rating) 4.4/5 4,215 reviews

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Fairmont Copley Plaza, Boston - Image 1
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Fairmont Copley Plaza, Boston - Image 3
Fairmont Copley Plaza, Boston - Image 4
138 St James Avenue, 02116 Boston, United States

Description

Hotel extras

  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Home of OAK, a trendy brasserie serving farm-to-table cuisine for breakfast, lunch, dinner

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

  • 25,000 square feet of fully-appointed Renaissance-inspired meeting and event space.

Our accommodation(s)

Hotel location

Fairmont Copley Plaza, Boston

138 St James Avenue
02116 Boston
United States

GPS:42.349263, -71.076357

Telephone
Fax +1 617-267-7668

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,215 reviews

Customer review rating 4.5/5

Jessica S. Friends - Confirmed reviews ALL

I arrived about an hour early for check-in and was told that I would be called when the room was ready, which I was. When I then came back to fully check-in, I was given a food and beverage voucher to use. This would have been very helpful to have while I was waiting for my room, not afterward. I was unable to use this voucher since I had a full schedule upon check-in. Also, at night the Dartmouth Street hotel entrance was locked and we had to walk around to the other entrance. As women walking at night, I found this a bit troublesome.

Dear Jessica S., Thank you for sharing your experience with us. I am pleased to hear that you found our beds comfortable and that our team communicated regarding your room readiness. Your feedback about the timing of the food and beverage voucher is appreciated, as we strive to enhance our guest experience. I understand how receiving it earlier could have been more beneficial during your wait. Additionally, I sincerely apologize for any inconvenience caused by the locked entrance on Dartmouth Street. We prioritize the safety and comfort of our guests, and your concerns regarding accessibility are noted. We will review our procedures to ensure that our entrances are welcoming and secure for all guests. Thank you once again for your feedback, and we hope to welcome you back in the future for an even more seamless experience. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 2.5/5

Yonatan N. Business - Confirmed reviews ALL

Great staff. Terrible rodent and bug infestation problem

Dear Yonatan N., Thank you for your feedback regarding your recent stay. While I am pleased to hear you appreciated our staff, I regret to learn about your concerns. We take such matters seriously and are committed to maintaining the highest standards of cleanliness and comfort. Sincerely, Fairmont Copley Plaza, Boston

Customer review rating 2.5/5

Jean-sebastien V. Business - Confirmed reviews ALL

As a diamond member, I find it problematic that some details aren't consistent. Often stay at the Copley Plaza Fairmont, during my last stay I didn't receive the welcome gift (often a cheese platter and wine) and my fairmont kit wasn't in my room when I arrived. I also find the the service and the food at the Gold Lounge to be average. Not at the level of other Gold lounge in other Fairmont like Royal York on Toronto for example.

Dear Jean-Sebastien V., Thank you for sharing your feedback regarding your recent stay at Fairmont Copley Plaza. We sincerely apologize for the inconsistencies you experienced as we strive to provide a seamless experience for our valued diamond members. Your insights are essential for us to enhance our offerings and service standards. We hope to have the opportunity to welcome you back in the future. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 3.5/5

Mark S. Families - Confirmed reviews ALL

Awesome lobby, ambiance. Room was decent. Bar was fantastic. The alarm went off both nights we were there. Big loudspeaker into the room. Thankfully we didnt have to evacuate but this was somewhat of an inconvenience and very unpleasant. Still trying to get a return phone call from mgt on extra charges we dont believe are ours. I have called twice.

Dear Mark S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our lobby ambiance and bar. However, I regret to learn about the overall experience not being stellar. Your concerns are important to us, and we will take your comments into consideration as we continue to enhance our services. Thank you for your understanding. Sincerely, Fairmont Copley Plaza, Boston

Customer review rating 2.0/5

Donna W. Friends - Confirmed reviews ALL

The hotel is beautiful, and some of the people who assisted us were very pleasant and helpful. However, our book club stayed here for one night. We specifically booked this hotel (a little more than we normally spend) because the person at the hotel who booked our reservation over the phone said that there was a library room we would have access to. We saw photos of it, and planned to take a couple photos of our book club trip in this room. When we arrived, the woman who helped us said that she was the manager on duty, and that the library room is only open to the highest level guests. It was disappointing and honestly a bit degrading. As a group of professional woman in our fifties, we honestly never had an experience like that before. Normally, when staying somewhere, the goal would be to make every guest feel "high level". We were treated poorly, and none of us will be returning. At check out, the amount charged for our room was incorrect. So, maybe you should get some higher level managers to make sure that transactions are processed fairly and correctly.

Dear Donna W., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Copley Plaza. We are pleased to hear that you found our hotel beautiful and that some of our team members provided you with pleasant assistance. However, we sincerely regret that your experience did not meet your expectations. Thank you once again for your valuable insights. We hope you will reconsider your decision and give us another opportunity to serve you better in the future. Sincerely, Fairmont Copley Plaza, Boston

Other web-users rate our hotel

  • 998 reviews 9.6/10 Location
  • 1,772 reviews 6.1/10 Room
  • 2,032 reviews 8.9/10 Service
  • 30 reviews 7.8/10 WiFi
  • 852 reviews 7.5/10 Vibe
  • 786 reviews 7.5/10 Amenities
  • 599 reviews 8/10 Food
  • 464 reviews 5.7/10 Cleanliness

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