Fairmont Copley Plaza, Boston 4 stars

Customer review rating (ALL Rating) 4.5/5 4,221 reviews

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Description

Hotel extras

  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Home of OAK, a trendy brasserie serving farm-to-table cuisine for breakfast, lunch, dinner

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

  • 25,000 square feet of fully-appointed Renaissance-inspired meeting and event space.

Our accommodation(s)

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Room 1

Hotel location

Fairmont Copley Plaza, Boston

138 St James Avenue
02116 Boston
United States

GPS:42.349263, -71.076357

Access and transport

Hotel services

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On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,221 reviews

Customer review rating 5.0/5

Chadwick C. Families - Confirmed reviews ALL

Dear Chadwick C., Thank you for sharing your positive experience at Fairmont Copley Plaza. We are delighted to hear that you appreciated our location and found your room to be excellent. It is also encouraging to know that our staff provided you with friendly assistance upon your arrival. We understand that the distance from the lounge may not have been ideal for you; however, we are glad that you enjoyed the tranquility of your room. We appreciate your recommendations and look forward to welcoming you back in the future. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 2.0/5

Frank H. Couples - Confirmed reviews ALL

Dear Mr. H., Thank you for taking the time to share your experience with us. I sincerely regret to learn that your stay did not meet your expectations during your recent stay at Fairmont Copley Plaza. While I appreciate your understanding of our team’s efforts to address your concerns, I regret that we were unable to fulfill your needs during your visit. We value your feedback and will consider your comments as we continue to improve our services. Thank you for your understanding, and I hope you return and give us the opportunity for an improved experience. Goodbye, Fairmont Copley Plaza, Boston

Customer review rating 5.0/5

Deborah J. Business - Confirmed reviews ALL

Dear Deborah J., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our comfortable accommodations, cleanliness, and the helpfulness of our staff. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 5.0/5

Evan S. Solo - Confirmed reviews ALL

Dear Evan S., Thank you for your kind words regarding your recent stay. We are pleased to hear that Joe, our Concierge, was able to assist you with your transportation needs during the Pride Parade. Your feedback is greatly appreciated. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 4.5/5

Diane B. Business - Confirmed reviews ALL

Dear Diane B., Thank you for your kind words regarding the comfort and cleanliness of our hotel. I appreciate your feedback about the noise disturbances from the street; we strive to provide a restful experience for all our guests. Your comments are valuable as we continuously seek to enhance our services. Goodbye, Fairmont Copley Plaza, Boston

Other web-users rate our hotel

  • 1,001 reviews 9.6/10 Location
  • 1,766 reviews 6.3/10 Room
  • 2,022 reviews 8.6/10 Service
  • 29 reviews 7.6/10 WiFi
  • 853 reviews 7.4/10 Vibe
  • 794 reviews 7.2/10 Amenities
  • 467 reviews 5.9/10 Cleanliness
  • 197 reviews 8/10 Bar

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