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Fairmont Copley Plaza 4 stars

Customer review rating 4.5/5 8,183 reviews

ALLSAFE approved hotel

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Fairmont Copley Plaza
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+ 17 Services

Hotel extras

  • Labeled ALLSAFE

  • Ideally located for designer shopping on Newbury Street and at Copley Place

  • Trendy brasserie serving farm-to-table cuisine for breakfast, lunch and dinner

  • 13 meeting rooms for everything from board meetings to ballroom galas

  • Rooftop fitness center and outdoor deck with stunning Back Bay views

Hotel location

Fairmont Copley Plaza

138 St James Avenue
02116 boston
united states

Tel: +16172675300

Fax: (+1)6172677668

Check-in from 16h00

Check out up to 11h00

  • By plane

    GEN EDWARD LAWR LOGAN INTL APT  At 4.83km / 3 miles

  • By plane

    MANCHESTER AIRPORT  At 80.47km / 50 miles

  • By plane

    THEODORE FRANCIS GREEN STATE APT At 96.56km / 60 miles

GPS :42.349263, -71.076357

Hotel services

OAK Long Bar + Kitchen

OAK Long Bar + Kitchen is an exciting American brasserie restaurant in the heart of Boston's Back Bay. Enjoy specialty, hand crafted cocktails at the exquisite coppertop bar and a farm to table menu featuring local ingredients and purveyors.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte
    • Room service
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 383 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 383 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Arabic
    • English
    • Chinese Mandarin
    • Spanish
    • French
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas Additional charge
    • High Speed WiFi
    • WiFi at the hotel Additional charge
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Overnight Valet Parking $65USD Additional charge
    • Near the property
    • Public
Well-being
  • Rooftop Fitness Center
    • On site

Our accommodation(s)

Our 4-star Boston hotel offers 366 sophisticated guest rooms and 17 lavish suites. Each one is made for relaxation with a 46-inch TV and a Keurig coffee maker. For modern accommmodations steeped in local history in Boston's Back Bay. Guestrooms feature business amenities as well as more common amenities like 46" LCD HDTV, telephone, hair dryer, minibar, plush bathrobes, digital safe, windows that open Keurig Coffee and more. All guestrooms and suites are non-smoking.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 566

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 580 people

Find out more

Our guest reviews for
Fairmont Copley Plaza

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,183 reviews

TripAdvisor Rating 4.5/5

4,234 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Needs some work

Customer review rating 3.0/5

Audrey Families - 22/10/2021 Confirmed reviews ALL

This is my go to hotel in Boston for the last 5 years and this stay was sadly disappointing. Our family was gathering in Boston to celebrate our son's 2020 graduation from Boston College that the University was giving them. I booked 2 of the 1 bedroom suites on the Gold Floor in April and then added 2 additional rooms in August, also on the Gold floor. They did not have us all on the gold floor & claimed that I did not book Gold floor. If you look at my reservation history, I have never NOT stayed on that floor. Beyond that, our suite was not good- no wine opener, mold in the shower, drywall dust on the wallpaper in the bathroom, DVD player would not turn off, no amenities like shower caps or Q-tips, on 2 of the 4 days we did not have washcloths or hand towels, no room service book in the room, the carpeting was bunched up in the bedroom and the food on the Gold floor was the same breakfast every day. There were also no robes in our room & when I spoke to someone on the Gold team they said that they weren't providing them due to Covid restrictions however, 2 of the other rooms we had DID have robes. Overall I am very disappointed and not sure if I will continue to stay here. I always felt like this hotel was a home away from home because of the level of service and amenities. For the price we paid it was not worth it this time. I know that the hospitality industry has been terribly affected by this pandemic, but don't offer and charge for Gold floor service if you cannot adequately provide this service. The rooms are looking very tired and I don't think they match the Accor and Fairmont brand.

Good location and nice bed and pillows

Customer review rating 4.0/5

Wight M. Friends - 22/10/2021 Confirmed reviews ALL

The hotel needs a renovation, but the room was nice, and the bed and pillows very comfortable. The service was also very good. With a renovation it would be a 10

Mediocre

Customer review rating 3.0/5

La Families - 21/10/2021 Confirmed reviews ALL

Very standard, not a good value.

Classic Boston elegance

Customer review rating 4.5/5

Tim Families - 21/10/2021 Confirmed reviews ALL

Beautiful hotel with excellent service

Customer review rating 3.5/5

Anonymous Solo - 21/10/2021 Confirmed reviews ALL

Room was nice but could hear a little too much noise

Customer review rating 5.0/5

Kevin S. Families - 21/10/2021 Confirmed reviews ALL

I was in town for the Red Sox game with my daughter. The location was perfect for us as we planned to walk back from the game. The location also allowed us to meet several friends and family members who live in the local area.

Great all around experience.

Customer review rating 5.0/5

Chuck S. Friends - 21/10/2021 Confirmed reviews ALL

I stayed there for one night for a wedding that was on site. I had an excellent experience. The room was clean staff friendly and knowledgeable. The wedding was the first wedding I have been to where the food was absolutely perfect! Very rare. Thank you for the great experience.

Good service

Customer review rating 4.0/5

Teresa M. Families - 21/10/2021 Confirmed reviews ALL

The rooms were lovely and the service overall was good. I cannot rate the stay a nine or 10, however, because, as a guest in the hotel, it was very difficult to make reservations at the restaurant. I could not reach a live person and for the two reservations I tried to make no one called me back either time. There should be a way for guests to speak directly with someone at the restaurant, yes, a live person.

Customer review rating 1.0/5

Wilfred K. Families - 21/10/2021 Confirmed reviews ALL

Hotel is in desperate need of an overhaul. Lighting in hallways is just about nonexistent, one elevator out of 3 needs immediate attention, doormen?? do not open doors , wall sockets in rooms have metal plates over them. We had to ask for extension cords so we could crawl around and place them in the 1 socket in the bedroom to charge our phones.

Great stay

Customer review rating 5.0/5

Mike B. Families - 21/10/2021 Confirmed reviews ALL

The host at the restaurant and staff on Saturday was incredibly accommodating to my family

Perfect location. Exceptional service. Loved every minute.

Customer review rating 5.0/5

M. H. Families - 20/10/2021 Confirmed reviews ALL

I am a repeat guest. This was my daughter's first stay and first time in Boston. The Fairmont provided the hospitality and service we hoped for. Well done.

Customer review rating 5.0/5

Elizabeth M. Friends - 20/10/2021 Confirmed reviews ALL

Beautiful hotel, fabulous bar, wonderful location, staff terrific…especially Cori!

Perfect location

Customer review rating 5.0/5

Mary C. H. Friends - 20/10/2021 Confirmed reviews ALL

Our stay was fantastic! Perfect hotel for the Boston Marathon. The staff was amazing! Room was perfect. Great experience!

Customer review rating 3.5/5

Anonymous Business - 18/10/2021 Confirmed reviews ALL

The hotel was busy. The rate was unusually expensive.

Great location, needs to be updated

Customer review rating 3.5/5

Anonymous Couples - 16/10/2021 Confirmed reviews ALL

The hotel has a great location, near great shopping and dining outlets. However, the room was worn out and needs to be updated.

EXCELLENT STAY

Customer review rating 5.0/5

Denise H. D. Families - 15/10/2021 Confirmed reviews ALL

WE WERE THERE FOR OUR DAUGHTER FOR THE BOSTON MARATHON. WE WERE DELIGHTED TO HAVE THE UPGRADE COME THRU FOR THE FAIRMONT CLUB. IT WAS AWESOME. CHRISTIAN AND ALL THE STAFF WERE FABULOUS. CHRISTIAN ARRANGED FOR RED SOX TICKETS ON MONDAY NIGHT. CORI COPLEY WAS THE BEST. I JUST WANTED TO PLAY W HER. OUR STAY AND ROOM COULD NOT HAVE BEEN BETTER. OUR DAUGHTER WAS A HERO AND HELPED A COLLAPSED RUNNER CLOSE TO THE FINISH LINE AND WE GOT TO SEE IT ON TV IN THE LOUNGE. THE STAFF SAW IT AS WELL AND I WAS PROUD TO SAY THE GIRL IN THE GREEN SHORTS WAS OUR DAUGHTER CARRYING HER. LOVE TO ALL AND HOPE TO STAY W YOU AGAIN SOON. HOPEFULLY FOR THE MARATHON AGAIN

Great Service, Beautiful Hotel

Customer review rating 5.0/5

Macy H. Friends - 15/10/2021 Confirmed reviews ALL

Everyone that I encountered was kind, friendly and made for a great experience at Fairmont Coley Plaza. The club lounge was perfectly stocked for marathon weekend. I will be back!

Great location, great service, clean and updated.

Customer review rating 5.0/5

B P. Business - 15/10/2021 Confirmed reviews ALL

Loved everyone, bar was neat too. Mask requirement was annoying.

Beautiful!

TripAdvisor rating 5.0/5

2travelclever Family - 27/09/2017 TripAdvisor review

Gorgeous antiquated building in a convenient area. Close to shopping and sightseeing. The lobby hosted a nice restaurant with a generous selection on its menu. Service at the hotel was also excellent.

Dear 2travelclever, Thank you for taking the time out to write your positive review about our hotel. We are elated that you enjoyed your stay with us and we look forward to many more future visits from you! Best regards, Vanessa Kuo Internet Marketing Manager

Our most recent 20 reviews

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