Fairmont Copley Plaza, Boston 4 stars

Customer review rating (ALL Rating) 4.4/5 4,119 reviews

Fairmont Copley Plaza, Boston - Image 1
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Description

Hotel extras

  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Home of OAK, a trendy brasserie serving farm-to-table cuisine for breakfast, lunch, dinner

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

  • 25,000 square feet of fully-appointed Renaissance-inspired meeting and event space.

Our accommodation(s)

Hotel location

Fairmont Copley Plaza, Boston

138 St James Avenue
02116 Boston
United States

GPS:42.349263, -71.076357

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,119 reviews

TripAdvisor Rating  4.4/5  5,009 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Zoltan S. Business - Confirmed reviews ALL

Location is great, staff is very helpful, the décor is breathtaking. On the other hand, there was no movable shower and the mirror was deteriorating in the bathroom. The slippers started to fall apart after just a few hours use. There could have been more light in the room, and it would have been helpful to be able to have a light witch as one entered, rather than having to find your way to the lamp in the dark. To be fair, the maid always left a light on. The scary message about there being a sensor in the fridge felt a bit mean. The toilet flush was fairly weak, and didn't work if the paper was in the wrong place.

Dear Zoltan S., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Copley Plaza. We are pleased to hear that you appreciated our prime location, helpful staff, and the stunning décor of our hotel. We sincerely apologize for the inconveniences you experienced in your room. We appreciate your insights and hope to have the opportunity to serve you better in the future. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 5.0/5

Jan-olav H. Business - Confirmed reviews ALL

Friebdly and accommodating staff, clean rooms, good food

Dear Jan-Olav H., Thank you for your wonderful feedback. We are delighted to hear that you found our staff to be friendly and accommodating, and that you enjoyed the cleanliness of our rooms and the quality of our food. Your positive remarks are greatly appreciated. Goodbye, Fairmont Copley Plaza, Boston

Customer review rating 3.5/5

Martin H. Business - Confirmed reviews ALL

Mainly good. Needs a refurb in some of the rooms. Really need to deal with you mouse problem - three sightings, one in my room.

Dear Mr. H., Thank you for your feedback. We are pleased to hear you found our staff to be nice. However, we sincerely apologize for the issues you encountered. Your comments are noted and will be taken into consideration as we strive to improve our services. Goodbye, Fairmont Copley Plaza, Boston

Customer review rating 5.0/5

Maayan J. Business - Confirmed reviews ALL

Beautiful hotel, kind and helpful staff, great location

Dear Maayan J., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful hotel, appreciated our helpful staff, and found our location to your liking. Your feedback is greatly valued. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 4.5/5

Scott C. Business - Confirmed reviews ALL

Thanks for your care in taking care of my booking problems. Our stay was exactly what we needed.

Dear Scott C., Thank you for your kind words regarding our location and service. We are pleased to hear that your booking issues were resolved and that your stay met your expectations. Your satisfaction is important to us, and we look forward to welcoming you back. Best regards, Fairmont Copley Plaza, Boston

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Other web-users rate our hotel

  • 965 reviews 9.7/10 Location
  • 1,774 reviews 6.1/10 Room
  • 1,955 reviews 8.7/10 Service
  • 30 reviews 7.4/10 WiFi
  • 839 reviews 7.4/10 Vibe
  • 774 reviews 7.4/10 Amenities
  • 456 reviews 5.9/10 Cleanliness
  • 164 reviews 7.7/10 Breakfast

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