Fairmont Copley Plaza, Boston 4 stars

Customer review rating (ALL Rating) 4.4/5 4,285 reviews

Fairmont Copley Plaza, Boston - Image 1
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Description

Hotel extras

  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Home of OAK, a trendy brasserie serving farm-to-table cuisine for breakfast, lunch, dinner

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

  • 25,000 square feet of fully-appointed Renaissance-inspired meeting and event space.

Our accommodation(s)

Hotel location

Fairmont Copley Plaza, Boston

138 St James Avenue
02116 Boston
United States

GPS:42.349263, -71.076357

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,285 reviews

Customer review rating 5.0/5

Ralph S. Business - Confirmed reviews ALL

I arrived early in the morning off a red-eye from California, not expecting to be able to check-in, but the front-desk staff were able to offer me a room to take a shower before heading out to a full day of business meetings. This made a significant positive difference to my day. Thank You

Dear Ralph S., Thank you for your wonderful feedback regarding your recent stay at Fairmont Copley Plaza, Boston. We are delighted to hear that our team's efforts to accommodate your early arrival made a positive impact on your experience. Our staff takes pride in providing exceptional service to our guests, and it is rewarding to know that you found our location charming and our team friendly. We look forward to welcoming you back on your next visit. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 5.0/5

Susan W. Business - Confirmed reviews ALL

The room was comfortable and the hotel itself is exquisite

Dear Susan W., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel to be exquisite and your room comfortable. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 5.0/5

Caitlin M. Business - Confirmed reviews ALL

Our stay here during a recent work trip was absolutely wonderful. From the moment we arrived, the atmosphere felt incredibly cozy and welcoming—exactly what you hope for after a long day of meetings and travel. The decor throughout the hotel is beautiful and thoughtfully done, creating a space that feels both elegant and comfortable. What truly made our stay unforgettable, though, was the staff. Every single person we encountered was unbelievably kind and welcoming, making us feel more like guests in someone’s home than visitors passing through. A very special highlight was meeting Cori Copley, the adorable black lab who “works” at the hotel alongside her dad, Joe. Cori instantly brightened our day, and Joe’s stories and warm personality made our stay feel so genuine and memorable. It’s rare to find hospitality that is this authentic. If you’re looking for a place with charm, warmth, and truly wonderful people, this hotel is a gem. We can’t wait to return!

Dear Caitlin M., Thank you for taking the time to share your delightful experience at Fairmont Copley Plaza. We are thrilled to hear that you found our atmosphere cozy and welcoming, particularly after a long day of meetings and travel. It is gratifying to know that our decor resonated with you, contributing to your overall comfort during your stay. We are especially pleased to learn that our staff made such a positive impression on you. Their commitment to providing warm and authentic hospitality is at the heart of our service philosophy, and your kind words will surely motivate them. Additionally, it is heartwarming to hear that Cori Copley, our canine ambassador, added joy to your visit, along with her 'human', Joe. We appreciate your recommendation and look forward to welcoming you back to our hotel for another memorable stay in the future. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 2.0/5

Grinal C. Business - Confirmed reviews ALL

My room AC wasn't working and it got really hot so the maintenance guy opened the window. the window wouldn't shut afterwards so it was freezing. the staff was not helpful or empathatetic and did not think it was a big deal. I was falsely charged for a bunch of premium drinks from the minibar which i did not even open.

Dear Grinal C., Thank you for sharing your experience. I am sorry to learn about the issues you encountered. Our team strives to provide attentive service, and it is regrettable that your expectations were not met during your stay. Please know that your feedback is valuable and will be taken into consideration as we continue to improve our services. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 4.0/5

Kenneth B. Families - Confirmed reviews ALL

We like everting (team, services, location) about the property, except the room which was dated and too hot

Dear Kenneth B., Thank you for your kind words regarding our team, services, and location. We appreciate your feedback about the room's condition and temperature. Your comments are valuable as we continually strive to enhance our guests' experiences. Goodbye and best regards, Fairmont Copley Plaza, Boston

Other web-users rate our hotel

  • 999 reviews 9.5/10 Location
  • 1,781 reviews 6/10 Room
  • 2,026 reviews 8.7/10 Service
  • 30 reviews 7.7/10 WiFi
  • 857 reviews 7.6/10 Vibe
  • 797 reviews 7.5/10 Amenities
  • 471 reviews 5.5/10 Cleanliness
  • 171 reviews 8/10 Breakfast

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