Fairmont Copley Plaza Boston 4 stars

Customer review rating (ALL Rating) 4.3/5 3,387 reviews

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Description

Hotel extras

  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Ideally located for designer shopping on Newbury Street and at Copley Place

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

Our accommodation(s)

Hotel location

Fairmont Copley Plaza Boston

138 St James Avenue
02116 BOSTON
United States

GPS:42.349263, -71.076357

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

OAK Long Bar + Kitchen

OAK Long Bar + Kitchen is an exciting American brasserie restaurant in the heart of Boston's Back Bay. Enjoy specialty, hand crafted cocktails at the exquisite coppertop bar and a farm to table menu featuring local ingredients and purveyors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,387 reviews

TripAdvisor Rating  4.5/5  4,687 reviews

Certificate of excellence 2023

Large Event - Wonderful Experience

TripAdvisor rating 5.0/5

Sakeenah C TripAdvisor review

We hosted our annual awards ceremony for over 400 guests at the Fairmont and it was such a breeze working with Lyndsay. She truly made us feel prioritized and had great attention to detail. We are looking forward to hosting another event this fall.

Thank you for being our guest, sakeenahc2024! It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your visit and event a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again!

Awful

TripAdvisor rating 2.0/5

daren t TripAdvisor review

Diamond member. Not offered upgrade, rooms and hall ways are old and musty. Gold room was less then average. Would not go back and we travel a ton. Lobby is the only thing going for this place and restaurant downstairs. Shortage of staff called for hair dryer told us 55 mins

Thank you for taking the time to share your feedback following your recent experience at Fairmont Copley Plaza, darent2020. We greatly regret and apologize that your experience fell below your expectations and ours. We would welcome the chance to discuss your thoughts further in regards to your visit. Please contact us directly at boston@fairmont.com and reference this review so that we may work to restore your faith in our hotel. We hope to hear from you soon.

Customer review rating 5.0/5

Bharat M. Families - Confirmed reviews ALL

The hotel staff was very courteous and we were provided an early check in.the location is also well located and the property has an old world charm to it,would definitely stay again

Dear Bharat M., thank you for your kind words about our courteous staff and convenient location. We are delighted to hear that you enjoyed the history and old world charm of our property. We look forward to welcoming you back soon. Best regards, Fairmont Copley Plaza Boston

Customer review rating 5.0/5

Kyle K. Families - Confirmed reviews ALL

Excellent stay (9 nights) for my daughter’s graduations. Top notch service from check in, valet, housekeeping. I would highly recommend this property for all looking for an elegant setting in the heart of Boston city!

Dear Kyle K., We are delighted to hear about your excellent stay for your daughter's graduation. Thank you for highlighting our top-notch service from check-in to valet and housekeeping. We appreciate your recommendation for an elegant stay in the heart of Boston city! Best regards, Fairmont Copley Plaza Boston

Great Stay in Boston ...warm welcome and terrific service

TripAdvisor rating 5.0/5

Michael O TripAdvisor review

We had a terrific stay at the Boston Copley Plaza. We were greeted warmly upon arrival by Muhammad and Hajie. The Gold Floor team (Sophia, Jay, Rudy, Gilbert & Kevin) were outstanding & very welcoming. I highly recommend a visit to the Oak Room.... Top notch service !!

Thank you for being our guest, J7694SLmichaelo! It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your visit a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again.

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Other web-users rate our hotel

  • 705 reviews 9.5/10 Location
  • 1,419 reviews 5.6/10 Room
  • 1,526 reviews 8.1/10 Service
  • 17 reviews 8.4/10 WiFi
  • 633 reviews 7.5/10 Vibe
  • 603 reviews 7.4/10 Amenities
  • 538 reviews 5.2/10 Comfort
  • 364 reviews 5.3/10 Cleanliness

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