Fairmont Copley Plaza, Boston 4 stars

Customer review rating (ALL Rating) 4.4/5 4,134 reviews

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Description

Hotel extras

  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Home of OAK, a trendy brasserie serving farm-to-table cuisine for breakfast, lunch, dinner

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

  • 25,000 square feet of fully-appointed Renaissance-inspired meeting and event space.

Our accommodation(s)

Hotel location

Fairmont Copley Plaza, Boston

138 St James Avenue
02116 Boston
United States

GPS:42.349263, -71.076357

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,134 reviews

TripAdvisor Rating  4.4/5  5,016 reviews

Certificate of excellence 2025

Expensive for what it was

TripAdvisor rating 3.0/5

Fearless33501629312 TripAdvisor review

A lot of miss fires. Different room type than booked. Indifferent staff. Noisy room. Just an off stage. Was a business trip

Gtrat place got more friendly

TripAdvisor rating 5.0/5

DAVID G Couples - TripAdvisor review

We love heading down from New Hampshire during the holidays to "the big city" see the lights do some shopping and stay at the fairmont. This year we could not quite put out finger on it but overall the place got more friendly making our trip special.

Beautiful hotel, gracious service.

TripAdvisor rating 5.0/5

CourtenaySelby Friends getaway - TripAdvisor review

We had a wonderful time at the Fairmont Copley. Everything was top notch, with the exception of our room. The bathroom had saloon style doors that did not close sufficiently. In addition, the bathroom had no exhaust fan, and the only light in there was blindingly bright. The bed was positioned such that when we used the bathroom during the night, you had to turn on this glaring light which shone directly on your companion. I would suggest you look into, at the very least, installing a dimmer.

Customer review rating 1.5/5

Parker M. Families - Confirmed reviews ALL

Our room had ripped carpet, the bathroom tiles in the shower were grungy, and the wallpaper in the bathroom was loose and peeling. The bar and restaurant were too busy to get into, and the lobby seemed to have been booked for several outside parties so it was crazy and difficult to even walk through to get to the elevator. At night, party goers talked loudly and acted generally drunk and loud like a frat party up to 4 am. Overall, the stay was a huge disappointment.

Dear Parker M., Thank you for taking the time to share your experience with us. I sincerely regret that your stay did not meet your expectations. We strive to maintain high standards of comfort, and I apologize that we fell short in this regard. Thank you once again for your valuable insights. We hope to have the opportunity to serve you better in the future. Best regards, Fairmont Copley Plaza, Boston

Customer review rating 5.0/5

Julie R. Couples - Confirmed reviews ALL

Amazing location, amazing staff

Dear Julie R., Thank you for your kind words regarding our location and staff. We are delighted to hear that you had a top-notch experience at Fairmont Copley Plaza. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Fairmont Copley Plaza, Boston

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Other web-users rate our hotel

  • 982 reviews 9.6/10 Location
  • 1,779 reviews 6/10 Room
  • 1,980 reviews 8.7/10 Service
  • 30 reviews 7.4/10 WiFi
  • 849 reviews 7.3/10 Vibe
  • 787 reviews 7.4/10 Amenities
  • 462 reviews 5.8/10 Cleanliness
  • 163 reviews 7.4/10 Breakfast

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