Fairmont Copley Plaza, Boston 4 stars

Customer review rating (ALL Rating) 4.4/5 4,228 reviews

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Description

Hotel extras

  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Home of OAK, a trendy brasserie serving farm-to-table cuisine for breakfast, lunch, dinner

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

  • 25,000 square feet of fully-appointed Renaissance-inspired meeting and event space.

Our accommodation(s)

Hotel location

Fairmont Copley Plaza, Boston

138 St James Avenue
02116 Boston
United States

GPS:42.349263, -71.076357

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,228 reviews

TripAdvisor Rating  4.4/5  5,033 reviews

Certificate of excellence 2025

Birthday Celebration

TripAdvisor rating 5.0/5

12lisajb2021 Couples - TripAdvisor review

We came to the Fairmont Copley Plaza to celebrate a birthday and were warmly welcomed by an attentive crew. During check-in Emmanuel found out that we were celebrating a birthday and promptly provided us with a free room upgrade and a treat of chocolate covered strawberries and Prosecco! What a delightful surprise. Thank you!

Thank you for sharing such a delightful review. We are thrilled that Emmanuel and our team were able to make your birthday celebration so special with a thoughtful upgrade and treat. Creating memorable and personalized experiences for our guests is always our greatest pleasure. We look forward to welcoming you back to Fairmont Copley Plaza for many more celebrations to come.

Customer review rating 0.5/5

Eileen P. Families - Confirmed reviews ALL

Room was insanely cold and staff did nothing but brought us extra blankets. Heater dd not work. Were told welcome to Boston. So rude

One of the absolute

TripAdvisor rating 5.0/5

Johncmj Couples - TripAdvisor review

We were greeted upon arrival. The desk clerk remembers our name. Our room was upgraded without even telling us. The day was absolutely perfect.

Thank you for sharing such a wonderful review. We are thrilled that our team’s personalized service, from a warm welcome to the thoughtful room upgrade, made your day so memorable. It is always our goal to create effortless and exceptional experiences for our guests. We look forward to welcoming you back to Fairmont Copley Plaza for another truly perfect stay.

Customer review rating 3.5/5

Janet H. Friends - Confirmed reviews ALL

My only complaint would be regarding the valet parking situation. I was completely caught off guard having to sit on an active street unable to get close to the front of the building for over 25 minutes.

Dear Janet H., Thank you for your feedback. We apologize for any inconvenience you encountered during your arrival. Your comments will be noted as we continually aim to enhance our guest experience. Sincerely, Fairmont Copley Plaza, Boston

Customer review rating 5.0/5

Scott E. Couples - Confirmed reviews ALL

What particularly stood out to us was the friendliness of all the staff. Gordon, Ben, Haji, and Nicky were all SO incredibly friendly that they really made a huge difference as to how our vacation felt. We stayed for 5 nights, and even after that amount of time, we were very sad to leave. The room was also great, housekeeping was incredible (managed to make up our room very quickly any time we left it), and the breakfasts each morning were delicious. The location is also spectacular, and gave us a solid home while visiting Boston. We also loved the property dog, Cori, and the decorations for Christmas were gorgeous!

Dear Scott E., Thank you for sharing your positive experience at Fairmont Copley Plaza. We are delighted to hear that you enjoyed our prime location, beautiful environment, and the warmth of our staff. It is wonderful to know that Gordon, Ben, Haji, and Nicky left a lasting impression on your stay, and we will certainly share your kind words with them. We are pleased that you found your room comfortable and the housekeeping service to your satisfaction. It is also gratifying to learn that our breakfast offerings contributed to your enjoyable mornings. We appreciate your compliments about our festive holiday decorations and our beloved property dog, Cori. Thank you once again for your thoughtful review. We look forward to welcoming you back to Fairmont Copley Plaza on your next visit to Boston. Best regards, Fairmont Copley Plaza, Boston

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Other web-users rate our hotel

  • 1,004 reviews 9.6/10 Location
  • 1,801 reviews 6.1/10 Room
  • 2,015 reviews 8.7/10 Service
  • 29 reviews 7.3/10 WiFi
  • 858 reviews 7.5/10 Vibe
  • 805 reviews 7.5/10 Amenities
  • 470 reviews 5.7/10 Cleanliness
  • 175 reviews 7.5/10 Breakfast

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