Fairmont Copley Plaza 4 stars

Customer review rating 4.5/5 7,221 reviews
Fairmont Copley Plaza
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+ 17 Services
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Hotel extras

  • Luxury "Grande Dame of Boston", charming guests for over a century

  • On-site dining at award-winning restaurant, serves breakfast, lunch, dinner & late night bites

  • Schedule walks around the city with Canine Ambassador Carly Copley, an adorable black Labrador

  • 24-hour access to complimentary on-site 3,000 sq-ft state-of-the-art rooftop fitness center

  • Easy access to 2 metro stations: Back Bay Station & Copley Station (both a 2-minute walk away)

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Boutiques/shopping
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental
Business services
  • 15 meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Copley Plaza

138 St James Avenue
02116
boston
united states

Tel: +16172675300

Fax: (+1)6172677668

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    GEN EDWARD LAWR LOGAN INTL APT  At 4.83km / 3 miles

  • By plane

    MANCHESTER AIRPORT  At 80.47km / 50 miles

  • By plane

    THEODORE FRANCIS GREEN STATE APT At 96.56km / 60 miles

GPS :42.349263, -71.076357

Our accommodations

Fairmont Copley Plaza offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. Guestrooms feature business amenities as well as more common amenities like 46" LCD HDTV, telephone, hair dryer, minibar, plush bathrobes, digital safe, windows that open Keurig Coffee and more. All guestrooms and suites are non-smoking.

Fairmont Queen

  • Max. number of persons: 2
  • Area: From 23
  • Bathrobe
  • Coffee/tea making facilities

Deluxe King

  • Max. number of persons: 3
  • Area: From 33
  • Bathrobe
  • Coffee/tea making facilities

Deluxe 2 Doubles

  • Max. number of persons: 5
  • Area: From 33
  • Bathrobe
  • Coffee/tea making facilities

Studio Suite King

  • Max. number of persons: 3
  • Area: From 39
  • Bathrobe
  • Coffee/tea making facilities

Signature King

  • Max. number of persons: 2
  • Area: From 36
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold King

  • Max. number of persons: 3
  • Area: From 23
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold 2 Doubles

  • Max. number of persons: 5
  • Area: From 23
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Signature King

  • Max. number of persons: 3
  • Area: From 36
  • Bathrobe
  • Coffee/tea making facilities

Signature Gold 2 Queens

  • Max. number of persons: 5
  • Area: From 23
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Studio King

  • Max. number of persons: 3
  • Area: From 39
  • Bathrobe
  • Coffee/tea making facilities

Fairmont King

  • Max. number of persons: 2
  • Area: From 24
  • Bathrobe
  • Coffee/tea making facilities

Fairmont 2 Doubles

  • Max. number of persons: 4
  • Area: From 26
  • Bathrobe
  • Coffee/tea making facilities

Signature 2 Doubles

  • Max. number of persons: 5
  • Area: From 36
  • Bathrobe
  • Coffee/tea making facilities

Signature 2 Queens

  • Max. number of persons: 5
  • Area: From 36
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Queen

  • Max. number of persons: 2
  • Area: From 24
  • Bathrobe
  • Coffee/tea making facilities
Accessible room

Fairmont King Wheelchair

  • Max. number of persons: 2
  • Area: From 30
  • Bathrobe
  • Coffee/tea making facilities

Fairmont 2 Doubles Wheelchair

  • Max. number of persons: 4
  • Area: From 27
  • Bathrobe
  • Coffee/tea making facilities

Deluxe King Wheelchair

  • Max. number of persons: 3
  • Area: From 33
  • Bathrobe
  • Coffee/tea making facilities

Studio King Wheelchair Acc

  • Max. number of persons: 3
  • Area: From 39
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold King Wheelchair

  • Max. number of persons: 3
  • Area: From 28
  • Bathrobe
  • Coffee/tea making facilities
Accessible room

Fairmont Gold Studio King ADA

  • Max. number of persons: 3
  • Area: From 39
  • Bathrobe
  • Coffee/tea making facilities

Moderate Queen

  • Max. number of persons: 2
  • Area: From 20
  • Bathrobe
  • Coffee/tea making facilities

Deluxe Room with 1 kingsize bed, Club Floor

  • Max. number of persons: 3
  • Area: From 39
  • Bathrobe
  • Coffee/tea making facilities

Signature 1 Bedroom Suite King

  • Max. number of persons: 5
  • Area: From 74
  • Bathrobe
  • Coffee/tea making facilities

One Bedroom Suite King

  • Max. number of persons: 5
  • Area: From 74
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Suite King

  • Max. number of persons: 5
  • Area: From 84
  • Bathrobe
  • Coffee/tea making facilities

Presidential Suite

  • Max. number of persons: 3
  • Area: From 149
  • Bathrobe
  • Coffee/tea making facilities

Our restaurants and bars

OAK Long Bar + Kitchen

Type of cuisine: Regional

OAK Long Bar + Kitchen is an exciting American brasserie restaurant in the heart of Boston's Back Bay. Enjoy specialty, hand crafted cocktails at the exquisite coppertop bar and a farm to table menu featuring local ingredients and purveyors.

Lunch

07:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OAK Long Bar + Kitchen

Photo non contractuelle / Strictly non binding

Recently voted "#1 Hotel Bar," OAK Long Bar + Kitchen offers an unforgettable food and beverage experience in one of the most iconic dining rooms in the city. It features exceptional craft cocktails, classic American wines, and a local and seasonal menu.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 566

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 580 people

Find out more

Our guest reviews for
Fairmont Copley Plaza

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,221 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,087 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

Definitely not as impeccable as every other stay we have had in 20+ years. We called ahead asking for early check-in and were told that would not be a problem, yet we had to wait 4 hours for our room. We were in the Boston Library Suite - dated, drab, drafty, drapes unhooked, cheapest possible toilet tissue, no turn down service. Left room in am, back after 2:00 and no housekeeping. Gold Lounge breakfast supposed hot food choices were barely warm and salmon and cold cuts look warm and slimy.

Customer review rating 4.5/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

Two night business stay, combined with family and friends. Couldn’t have asked for a better location or bar or restaurant!

Great Historical Property - Great Location - Great Staff!

Customer review rating 4.5/5

Tom M. Business - 12/02/2020 Confirmed reviews ALL

The Copley Fairmont staff simply the best! I arrived early and was greeted at the front desk by Anna who could not have been more gracious. The genuinely friendly service was continued from the bellman to the housekeeping staff as well as the ever helpful doorman. There is also a terrific bar/restaurant that takes you back 100 years.

Customer review rating 4.5/5

Jack Business - 12/02/2020 Confirmed reviews ALL

My room was freezing! The room itself was fine. I stood at the desk one evening for over 20 minutes and nobody even asked if they could help or what I was there for. We have stayed with you multiple times and this was the first bad experience.

Well located, enjoyable stay

Customer review rating 4.5/5

Aziza K. Business - 11/02/2020 Confirmed reviews ALL

I had a pretty good experience at the Fairmont. I was disappointed that the room was a little noisy, I could hear my neighbors music. Service was good and staff was friendly but no name usage by anyone. The gift was and their staff were very attentive and provided wonderful suggestions for take home gifts.

Love the location, able to walk to areas of interest

Customer review rating 4.5/5

Ellen M. Business - 11/02/2020 Confirmed reviews ALL

The Fairmont is an amazingly beautiful hotel, I love staying with you when I attend the Harvard conferences. Your staff are lovely, helpful. Food for the conference was very good, appreciated morning breakfast, lots of fresh fruit.

good stay

Customer review rating 4.5/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

everyone was professional and accommodating

Customer review rating 4.5/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Excellent staff Unusually attentive to problem solving Conference room and guest room were both cold, broken coffee maker and no luggage rack on arrival

Restful stay

Customer review rating 4.5/5

Satisfied C. Business - 10/02/2020 Confirmed reviews ALL

Lovely room especially the bathroom

A grand hotel with an attentive staff

Customer review rating 4.5/5

David M. Business - 10/02/2020 Confirmed reviews ALL

facilities were good and the room comfortable. Hotel close to many good dinig optios.

Customer review rating 4.5/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Charged more than $10.00/day for in-room internet use. No microwave oven in the room. The dorm-sized refrigerator was filled with items for sale and had no room for anything else to fit in it without first emptying it. The "business center" has 2 computers and guests are charged at the rate of nearly $28.00/hour for use. There are 2 printers in the "business center," only one works, and it had no ink. Room card keys work for 1 - 2 days. Tiny bathrooms. Stained towels. Insufficient hangers in closets.

Dear Dr. D., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Copley Plaza. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our business center as well as our housekeeping services in order to prevent any future occurrence. During your recent stay, your loyalty membership did not populate on your reservation, for that I do apologize. Please know that as a valued member of our Loyalty Program Accor Live Limitless, your first benefit is complimentary Wi-Fi, as such I have reviewed your reservation billing and see that you were charged for a total of $10.57 for internet access. Please know considering your membership I have removed that charge. Additionally, I have removed the two outstanding food and beverage charges that remained on your bill. This will result in a $67.57 refund to your American Express ending in 1019. Finally I have noted this less than perfect experience in Boston on your Loyalty Membership so that during future stays, we will be able to provide a microwave and refrigerator in your guest room as these items are available based upon request and delivered anytime through out your stay. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Peter Rasmussen Royal Service and Guest Loyalty Manager pe…

Lovely hotel

Customer review rating 4.5/5

Annabel G. Business - 08/02/2020 Confirmed reviews ALL

The Fairmont is a lovely hotel. Very comfortable room, excellent food and dining and impressively helpful and friendly staff. I will be back...

Good location and an old time standard

Customer review rating 4.5/5

Anonymous Business - 07/02/2020 Confirmed reviews ALL

WHile the upgrade and cleanup is evident, this sample misses the Fairmount brand. Thin and scratchy toilet paper is not in keeping with the other amenities - and the absence of a sewing kit (first time in ages that I really needed it) are another indication. THe staff is very supportive which helps but...

great location-lovely room-function I attended was elegant- it was great

Customer review rating 4.5/5

Marian A. R. Business - 07/02/2020 Confirmed reviews ALL

I stayed for two nights and attended a function and a meeting. The hotel staff was well informed and caring. My room was beautiful. It was a quiet, comfortable place to rest and recharge between events.

A pleasant experience.....the hotel is closely situated to many forms of transportation.

Customer review rating 4.5/5

Anonymous Business - 07/02/2020 Confirmed reviews ALL

I throughly enjoyed my stay. The room was spacious and the corridor was quiet. I love that the hotel provides Le Labo Beauty Products. All the staff I encountered were pleasant, helpful and courteous.

January 2020 Stay

Customer review rating 4.5/5

Robert J. C. D. Business - 06/02/2020 Confirmed reviews ALL

Enjoyed the hotel very much...downloaded the app and joined All-Accor. Was a little put off by 3 things: 1. The Oak Restaurant. I had my wife join me for the weekend after my conference had finished. She was impressed with the upgrade work you have done since our last stay there several years ago. When we entered the restaurant for breakfast we saw no hostess and there were many available seats so we at at a table. The waitress asked if we had checked in with the hostess. I told her we had not seen a hostess and so sat ourselves. She very glibly pointed to a spot at the complete far end of the restaurant saying "She's right there" This really gave us a sense that you are not really concerned with your guests but rather with outside traffic as the hostess station is located near the outside street entrance. All of the other hotel staff and systems seemed really keyed in on customer service but not this portion of the staff or systems put in place for receiving hotel guests in the restaurant. We also noted that many other hotel guest couples and families entered and were not admonished and just sat themselves as we did. One family with elderly members, one with a walker, entered and a waitress happened to be near the entrance and directed them to the far end of the restaurant to see the hostess only to have to all walk back near the hotel entrance to be seated. Does that make sense? What of the elderly person with the walker...that was not the level of customer service we expect from high quality hotel. 2 The elevators all spoke of Gold level service and signage recommended inquiring about this with the reception staff; which I did. The clerk seemed unsure or disinterested in explaining it to me, making it seem like it should be self evident and probably would not qualify. This was upsetting. 3. The fitness facility seems a little disjointed and the cable system there was somewhat dangerous as the ergonomics place the user at risk. The free weight area had heat lamp bulbs making it much too hot to enjoy using the free weights and causing unnecessary premature sweating. Why would you place heat lamps there?...the ambient temperature was appropriate.

Ideal location

Customer review rating 4.5/5

Kinsman W. Couples - 06/02/2020 Confirmed reviews ALL

Great room and very friendly service

Dear Dr. W., Jr., We very much appreciate your comments regarding your stay at the Fairmont Copley Plaza. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will share your recognition of the services provided on the Fairmont Gold lounge. If you wish to share your experience with fellow travelers visiting Boston, please take a moment to write a review on TripAdvisor by following this link https://tinyurl.com/Copley-TripAdvisor-Review Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Rasmussen Royal Service and Guest Loyalty Manager pe…

Beautiful hotel, nice room, good bed, clean, good fitness facility, pleasant staff.

Customer review rating 4.5/5

Barbara P. Business - 06/02/2020 Confirmed reviews ALL

I stayed at the hotel while attending a Harvard Medical School CME event. The Conference room is excellent, and staying at the hotel is very comfortable and convenient.

Dear Dr. P., We very much appreciate your comments regarding your stay at the Fairmont Copley Plaza. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you wish to share your experience with fellow travelers visiting Boston, please take a moment to write a review on TripAdvisor by following this link https://tinyurl.com/Copley-TripAdvisor-Review Thank you again for sharing your experience, and we look forward to welcoming you back for another Harvard Medical School conference! Sincerely, Peter Rasmussen Royal Service and Guest Loyalty Manager pe…

Loveliest place in Boston to stay!

Customer review rating 4.5/5

Lucia D. Families - 06/02/2020 Confirmed reviews ALL

I received a complimentary upgrade and I cannot tell you what that meant to me. I was in town with my daughters to plan a wedding. It was a very emotional weekend for me, and the Fairmont could not have made me feel more special with this upgrade. It was a stay I will never forget. Thank you!

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Fairmont Copley Plaza. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you wish to share your experience with fellow travelers visiting Boston, please take a moment to write a review on TripAdvisor by following this link https://tinyurl.com/Copley-TripAdvisor-Review Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Rasmussen Royal Service and Guest Loyalty Manager pe…

Terrific

Customer review rating 4.5/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

Great

Dear Ms. F., We very much appreciate your comments regarding your stay at the Fairmont Copley Plaza. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you wish to share your experience with fellow travelers visiting Boston, please take a moment to write a review on TripAdvisor by following this link https://tinyurl.com/Copley-TripAdvisor-Review Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Rasmussen Royal Service and Guest Loyalty Manager pe…
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