Fairmont Copley Plaza, Boston 4 stars

Customer review rating (ALL Rating) 4.4/5 4,136 reviews

Fairmont Copley Plaza, Boston - Image 1
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Description

Hotel extras

  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Home of OAK, a trendy brasserie serving farm-to-table cuisine for breakfast, lunch, dinner

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

  • 25,000 square feet of fully-appointed Renaissance-inspired meeting and event space.

Our accommodation(s)

Hotel location

Fairmont Copley Plaza, Boston

138 St James Avenue
02116 Boston
United States

GPS:42.349263, -71.076357

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,136 reviews

TripAdvisor Rating  4.4/5  5,016 reviews

Certificate of excellence 2025

Expensive for what it was

TripAdvisor rating 3.0/5

Fearless33501629312 TripAdvisor review

A lot of miss fires. Different room type than booked. Indifferent staff. Noisy room. Just an off stage. Was a business trip

Gtrat place got more friendly

TripAdvisor rating 5.0/5

DAVID G Couples - TripAdvisor review

We love heading down from New Hampshire during the holidays to "the big city" see the lights do some shopping and stay at the fairmont. This year we could not quite put out finger on it but overall the place got more friendly making our trip special.

Beautiful hotel, gracious service.

TripAdvisor rating 5.0/5

CourtenaySelby Friends getaway - TripAdvisor review

We had a wonderful time at the Fairmont Copley. Everything was top notch, with the exception of our room. The bathroom had saloon style doors that did not close sufficiently. In addition, the bathroom had no exhaust fan, and the only light in there was blindingly bright. The bed was positioned such that when we used the bathroom during the night, you had to turn on this glaring light which shone directly on your companion. I would suggest you look into, at the very least, installing a dimmer.

Customer review rating 0.5/5

Dorothy H. Solo - Confirmed reviews ALL

I live in Poland and on each trip back to Boston to see my family for the last 10 or more years, I always stayed at the Fairmont Copley Plaza. I will no longer stay at the Copley after this last stay, which was absolutely disappointing and unnerving.

Dear Dorothy H., I regret to learn that your recent experience did not meet your expectations, especially after many visits. Your feedback is invaluable, and we appreciate your loyalty over the years. We hope to regain your trust in the future. Sincerely, Fairmont Copley Plaza, Boston

Customer review rating 5.0/5

Scott H. Couples - Confirmed reviews ALL

The hotel itself is a stunning older building, beautifully decorated. The staff really add the experience, helpful, friendly and very knowledgeable. Our room was spotlessly clean and very well appointed. The only downside is the urban experience charge. It would be better just to jack the price up a little, rather than add fees for things guests just don’t need or use. Customers prefer one price all in. Other than that, we couldn’t fault the hotel or our room.

Dear Scott H., Thank you for your kind words regarding your recent stay at Fairmont Copley Plaza, Boston. We are delighted to hear that you found our hotel beautiful and our staff to be helpful and knowledgeable. It is always our goal to provide a memorable experience for our guests. We appreciate your feedback regarding the urban experience fee. While we understand that some guests may prefer a simplified pricing structure, this charge helps us maintain the quality of services and amenities we offer. Thank you once again for your valuable insights, and we hope to welcome you back in the future. Best regards, Fairmont Copley Plaza, Boston

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Other web-users rate our hotel

  • 982 reviews 9.6/10 Location
  • 1,779 reviews 6/10 Room
  • 1,980 reviews 8.7/10 Service
  • 30 reviews 7.4/10 WiFi
  • 849 reviews 7.3/10 Vibe
  • 787 reviews 7.4/10 Amenities
  • 462 reviews 5.8/10 Cleanliness
  • 163 reviews 7.4/10 Breakfast

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