Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.5/5 1,275 reviews

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40 Trinity Place, 02116 Boston, United States

Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces led by Michelin-starred chef, George Mendes.

  • Wellness Floor with Guerlain Spa, 2,000 SF fitness center, 20m pool & oversized hot tub.

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common.

Our accommodation(s)

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,275 reviews

Customer review rating 3.5/5

Ethan N. Couples - Confirmed reviews ALL

My first stay was a ten, without a doubt. My second stay was an eight and a half, so I rounded up. This stay would be a 6.5, so I rounded up again. My first stay was 8/31/25, so the quality has diminished rapidly in only a few short months. We arrived between 5:30 and 6. I had made the reservation through Amex Platinum Fine Hotel and Resorts. At check-in, without being asked, the receptionist told us that there were “no upgrades available at the moment” because the “hotel had been full the night before”. I didn’t expect an upgrade, I never do. The reason that I bring it up though is because I am fairly confident that the receptionist could have upgraded us because there were still rooms available that we could have been upgraded to when I checked later on in the evening. We had paid for a grand room, and there were suites still available. Again, I didn’t expect the upgrade, but I know its possible to be upgrade me to a suite because my first stay I was upgraded from a Premier Room to an Emerald Suite upon my arrival, and that was on the Saturday of Labor Day Weekend, and the hotel was significantly more busy. I mention it because you sent me a second email asking for me to complete this, and the fact that the receptionist wasn’t honest about this impacted my formerly high opinion of your hotel. What really impacted my opinion of Raffles Boston this stay was the fact that it felt kind of dingy. For some reason, on the ceiling above one side of the bed were these rather large black dots that looked like fingerprints, in an odd shaped pattern. There also appeared to be non-dark greasy fingerprints on the ceiling right near that. For the record, these weren’t something that we noticed after lying down in bed, they were big enough that it caught our attention when we were sitting in the room. Also, when I got out of the shower, when I opened up the towel I discovered it had some big long black streaks almost like someone had drawn on it with magic marker or something. However, it looked like the towel had been washed and dried after the marks were made, so I don’t know how it ever made it into the room. Only after this point did I text the butler to ask for another towel, at which point I brought their attention to the markings on the ceiling also. I can say that the housekeepers quickly brought a new stack of towels. We also ordered room service, and the food was delicious. However, it was the second time that I ordered a dessert only to be told it was unavailable. This happened when we stayed there in September too. It would be one thing if you used paper room service menus, but everything is digital. So it is super easy to take things off the menu and I would expect that a 5-star hotel would have a current menu available for the guests. The food was great, so I have no complaints about that. The whole reason we spent the night with you on this trip was because there was a storm predicted for the next day when we had a flight scheduled out of Logan. Consequently we took advantage of the Amex “guaranteed” late checkout. In anticipation of our departure, I texted the butler at 3:28 asking for the bellperson to come to our room at 4 PM because we had 4 large bags. At 4 PM no one had come so I called reception and asked for the bellperson. At 4:10 there was a knock on the door but it was the housekeeper looking to get in to turn over the room for the next guests. I called again and at 4:20 the bellman finally showed up. He was very efficient and got us on our way to the airport, thankfully. I received a text back from the butler about the bags at 4:58 PM, exactly an hour and a half after I reached out, and about the time we were arriving at Logan. I thought that was subpar. The combination of these things led me to conclude that the quality of the hotel isn’t even close to what it was during my first stay only 4 months earlier. We will likely stay at Raffles Boston again, although I certainly won’t be as excited about it as I had been in the past. I certainly hope you all can turn things around because I really hyped up your hotel before this past trip.

Customer review rating 5.0/5

Rosemond S. Families - Confirmed reviews ALL

My family and I staying at the Raffles Boston all started as an advertisement on my phone which made me curious to look into it. After that, all my husband head me repeat was the word Raffles, and would love to experience the hotel. So for Christmas I told my husband and our two children no gift puchase for me, but cash to be used for a stay at the Raffles. My husband after hearing Raffles constantly decided to treat me to Raffles which I wanted our children to also experience. We stayed for 2 nights, and the experience was amazing from the moment we pulled up at the hotel. The door men were something else, there were 4 men willing to help. Check in was by Bai who was amazing. After hearing our reason, he offered us complimentary drink and a brief history of Raffles and the drink. The manager PJ was exceptional. There was an issue in another room when resulted in PJ informing us and offered relocation to another floor which he handled exceptionally with apologies. A small issue we had he also handled very well. Overall the stay was amazing. Wish I could stay there often. Our butler Tomas , David, Malik Kristina were awesome. The hostess and the staff who took my breakfast order on Wednesday morning we awesome. Kristina helped us with our picture taking.

Customer review rating 5.0/5

Jade M. Families - Confirmed reviews ALL

This was a great pre Christmas weekend away. The room was gorgeous, the food fabulous and the service was top notch.

Customer review rating 3.5/5

Lisa P. Families - Confirmed reviews ALL

We regularly dine at Raffles throughout the years it has been open in Boston but this was my first overnight at the hotel. I was very surprised at the difference in care and coordination between the restaurant staff and the hotel staff.

Customer review rating 4.0/5

Marc M. Families - Confirmed reviews ALL

this was our 1st stay at raffles, Boston location. check-in, breakfast room and our guest room was beautifully designed and laid out. However, I had a few issues with our guest room. We could smell cooking fumes(bacon in the am and fried food in the evening) coming from our vents. Also there was no glass door encasing the toilet--even though the brackets were there. it looked like the door had been removed for some reason.

Other web-users rate our hotel

  • 186 reviews 9.4/10 Location
  • 479 reviews 7.5/10 Room
  • 675 reviews 8/10 Service
  • 230 reviews 8.6/10 Vibe
  • 217 reviews 7.9/10 Amenities
  • 181 reviews 6.4/10 Food
  • 86 reviews 8.7/10 Wellness Area
  • 85 reviews 5.9/10 Cleanliness

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