Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.6/5 366 reviews

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40 Trinity Place, 02116 Boston, United States

Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces led by Michelin-starred chef, George Mendes.

  • Wellness Floor with Guerlain Spa, 2,000 SF fitness center, 20m pool & oversized hot tub.

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common.

Our accommodation(s)

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  366 reviews

Great Stay

Customer review rating 5.0/5

Hilary Families - Confirmed reviews ALL

Hotel is beautiful. Amazing service. The valet offered to move his car so we could park in his spot and not have to pay for parking because we were getting in late and leaving early. Rooms are beautiful and comfortable beds.

Dear Ms. M., Thank you for the glowing review of your recent visit to our hotel. We are thrilled that you enjoyed a wonderful stay here at Raffles Boston. We pride ourselves in delivering the best of services and facilities to all of our guest. I will be sure to share the praise across our team. We look forward to your return in creating even more memorable experiences. Best regards, Aileen Hoang Director of Quality

Beautiful hotel, comfortable room and good service with some disappointments

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

In general, we enjoyed the hotel. Loved the gym, spa and the bar on the 17th floor. Below are the few things that could be improved: Room: Air conditioning too loud, especially in the living area. Shower water pressure too weak. Pillows way too soft. Service: Great service from check in staff and bell desk. Housekeeping staff very nice but forgot to take away breakfast coffee tray after cleaning. It took a long time to get ice when requested. Coffee from room service was tasteless and very weak.

Dear Ms. R., Thank you for your time in reviewing your recent stay at our hotel. I am sorry to hear of the shortcomings that flawed your experience. As Raffles Boston aspire to deliver the best of services and facilities, your feedback is important to us. I have shared the details across our team for immediate implementations. We look forward to welcoming you back sooner rather than later for an enhanced visit. Best regards, Aileen Hoang Director of Quality

Mediocre stay.

Customer review rating 2.5/5

Jane H. Families - Confirmed reviews ALL

The location is great. We really liked the layout of our room and had a lovely lunch on the terrace at Long Bar. But… service is not up to par with other 5 star Boston hotels. Butler service was nothing more than someone who texted which even the Hyatt Place has for $149 a night. Every detail was missed. We had a flickering build next to the bed which was never repaired. Butler said reservation was made, arrived to no reservation. Room service orders were wrong both times. Hated the check in process. We got there late and were tired. Not in the mood to sit on a couch and talk about my “favorite parts of luxury travel”. Just have the room ready and do a quick check in the regular way. Facility and location are a 9 but service is a 4.

Dear Ms. H., Thank you for your time in sharing the details from your recent visit to our hotel. I am very sorry to hear that multiple mishaps flawed your stay with us. As Raffles Boston strive to deliver the best of experiences to all of our guests, we obviously fell short to your expectations on this occasion. I have communicated the information across our team for immediate enhancements. We look forward to an opportunity in welcoming you back for an improved stay. Best regards, Aileen Hoang Director of Quality

beautiful hotel with outstanding staff

Customer review rating 5.0/5

S.d. Friends - Confirmed reviews ALL

the room was lovely but felt a little tight .room was a premier king listed at 450 sq ft but did not feel that large compared to other hotels listing the same size.Wonderful bed, very quiet & clean.Lovely bathroom with bath sheets instead of towels.The terrace part of the long bar is delightful.I would have to say that this is definitely a 5 star hotel.Every one of the staff I encountered were terrific.I would definitely choose this hotel on my next trip to Boston

Beautiful hotel, disappointing spa experience and spotty service through out the weekend.

Customer review rating 1.5/5

Rick Couples - Confirmed reviews ALL

I will never repeat the spa. I'm a XXL and was told "sorry we don't have robes of that size" This was humiliating. I muddled through and couldn't relax as my rob would not stay closed. At this price point the service was pretty rough. Our butler was fantastic and helpful. Check in was pretty bumpy - we arrived a little early and understand that our room wasn't ready yet. No one acknowledged that we had requested early check in. At one point a manager interjected and said he would go figure out an estimated time for our room to be ready (90 minutes after being told it was "close.)" The manager never came back. Dining and bar were excellent. In general management needs to train staff better and empower them to fix problems... it was clear I wasn't the first guest to need a bigger rob and there was vague - we haven't been able to get any larger robes.

Dear Mr. F., Thank you for your time in reviewing your recent stay at our hotel. I am very sorry to learn of the shortcomings that inconvenienced and disturbed your experience. As Raffles Boston aspire to deliver only the best of services and facilities to all of our guests, your feedback is valuable to us. I have shared the details across our team for immediate improvements. We look forward to an opportunity of welcoming you back for an enhanced visit. Best regards, Aileen Hoang Director of Quality

Other web-users rate our hotel

  • 52 reviews 9.2/10 Location
  • 122 reviews 7.9/10 Room
  • 211 reviews 8.4/10 Service
  • 81 reviews 9.3/10 Vibe
  • 78 reviews 8.3/10 Amenities
  • 64 reviews 7.3/10 Food
  • 28 reviews 7/10 Bar
  • 25 reviews 6.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.