Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.6/5 75 reviews

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Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces led by Michelin-starred chef, George Mendes.

  • Wellness Floor with Guerlain Spa, 2,000 SF fitness center, 20m pool & oversized hot tub.

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common.

Our accommodation(s)

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  75 reviews

Meh.....

Customer review rating 2.5/5

Caroline Friends - Confirmed reviews ALL

Just average, the restaurant where we had dinner was not that enjoyable. The mini bar was not serviced during my stay. There is no dressing table for women to apply makeup , only a mirror in the bathroom with artificial light. It is expensive for it is, a corporate hotel. Could learn a LOT from hotels in London. Staff are ok , some could speak English better. I would not recommend this hotel to friends.

Dear Ms. R., Thank you for your time in sharing about your recent visit to our hotel. I am sorry to hear of the mishaps that caused you a less enjoyable stay, particularly with dining, minibar, and laundry services. Here at Raffles Boston, we strive to deliver the best of services and facilities to all of our guests. Your feedback is valuable to us, of I which I thoroughly address with our team for implementations. We look forward to your return for an improved experience. Best regards, Aileen Hoang Director of Quality

Elegant

Customer review rating 5.0/5

Matthew B. Couples - Confirmed reviews ALL

The staff was very attentive and the service, food and linens -- great

Dear Mr. b., Thank you for your high marks from your recent visit to our hotel. We strive to provide the best of services and facilities to all of our guests here at Raffles Boston. As I share your feedback with our team, we are implementing access to PressReader for ease and convenience. We look forward to welcoming you back sooner rather than later. Best regards, Aileen Hoang Director of Quality

great stay. still talking about it

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

great staff and great stay

Dear Ms. H., Thank you the excellent review of our hotel from your recent visit. We are excited to learn that you enjoyed a wonderful stay and appreciate your praise, as it encourages our team to continue going above and beyond. We look forward to welcoming you back to Raffles Boston in creating even more memorable experiences. Best regards, Aileen Hoang Director of Quality

Beautiful property. Staff goes out of their way to be helpful.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Brief one night stay at Raffles. Was extremely impressed with the facilities and the level of service.

Dear Ms. S. , Thank you for your time in reviewing you recent stay at our hotel. We are thrilled to learn that you enjoyed a wonderful visit. We look forward to welcoming you back to Raffles Boston in creating even more memorable experiences. Best regards, Aileen Hoang Director of Quality

Not the best experience ad excepted

Customer review rating 2.5/5

Ralpiek Solo - Confirmed reviews ALL

Unfortunately the hotel is not up to other luxury hotels in Boston or other parts of the US.

Dear Mr. K., Thank you for taking the time to tell us about your recent stay at the Raffles Boston. I am sorry that your experience did not meet your expectations, particularly the lack of attention to details with our food and beverage service. Please allow me to express my sincerest apologies. Here at Raffles Boston , we strive to provide superior service for all of our guests, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate steps to address improvements and prevent any future occurrences We hope that you will give us an opportunity to better serve you upon your return. Best regards, Aileen Hoang Director of Quality

Other web-users rate our hotel

  • 19 reviews 9.5/10 Location
  • 45 reviews 8/10 Room
  • 66 reviews 7.8/10 Service
  • 36 reviews 8.3/10 Vibe
  • 35 reviews 7.8/10 Amenities
  • 20 reviews 7.7/10 Food
  • 16 reviews 5.3/10 Comfort
  • 12 reviews 9.2/10 Wellness Area

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