Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.5/5 1,325 reviews

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40 Trinity Place, 02116 Boston, United States

Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces led by Michelin-starred chef, George Mendes.

  • Wellness Floor with Guerlain Spa, 2,000 SF fitness center, 20m pool & oversized hot tub.

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common.

Our accommodation(s)

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,325 reviews

Customer review rating 5.0/5

Janice L. Couples - Confirmed reviews ALL

Room was spacious with beautiful furniture and amenities. Bathroom had solid design and features with space for two. Very clean with attentive staff and quick response. The butler service was great though a town car would’ve been very useful. The different restaurants and places to eat and drink at the hotel was excellent. Food service was excellent and the Blind Duck was very unique. The fitness and pool were really great but the hot tub was not hot. Overall a beautiful setting and luxurious stay

Dear Ms. L., Thank you for the perfect marks from your recent visit to our hotel. We are thrilled to learn that you enjoyed a wonderful stay with us. Here at Raffles Boston, we strive to deliver the best services and facilities to all of our guests. Your kind words are encouraging to our team to continue going above and beyond. We look forward to your return sooner rather than later for many more memorable experiences. Best regards, Aileen Hoang Executive Office

Customer review rating 4.5/5

Chelsea H. Couples - Confirmed reviews ALL

Hotel is incredibly beautiful. I thought the restaurant service was surprisingly slow, we waited significant times for our food and drinks at Long Bar and Blind Duck, but the staff is very friendly. Butler service doesn’t seem to be that useful unless there is a tangible item they can help with. We texted with them asking a few questions and they responded but actually didn’t answer the question

Dear Ms. H., Thank you for your kind words regarding the beauty of our hotel. We appreciate your feedback concerning the service speed at our restaurants and the effectiveness of the butler service. While our team strives to provide a friendly and helpful experience, we apologize for any delays you encountered and for the lack of clarity in the responses you received. Your insights are valuable. We will ensure that they are shared with the relevant teams for consideration. Thank you once again for your insights. We hope to welcome you back to Raffles Boston in the future. Best regards, Aileen Hoang Executive Office

Customer review rating 3.5/5

Alexa S. Families - Confirmed reviews ALL

I have stayed at Raffles Boston 3 times in the past year and a half. Two of the three time, the jacuzzi/hot tub was not operational (one of the times I never checked). Your Long Bar and Terrace are often full with reservations, leaving no where for hotel guests to have a drink or simply sit and enjoy some time.

Dear Ms. S., Thank you for your feedback regarding your recent stay at our hotel. We regret to hear that the jacuzzi was not operational during your stay, as we aim to provide our guests with all amenities fully functional. Additionally, we understand your concerns regarding the availability of seating in our Long Bar and Terrace, which can become busy due to high demand. Your insights are valuable to us, and we appreciate your loyalty to our hotel. We look forward to an opportunity of welcoming you back again for an enhanced visit. Best regards, Aileen Hoang Executive Office

Customer review rating 5.0/5

Karan V. Solo - Confirmed reviews ALL

From the moment I walked through the front door I felt well taken care of. Check in was a breeze with everyone super polite and friendly. I received an upgrade that I was not expecting and was pleasantly surprised by. My butler was excellent throughout my stay and helped me with a couple of reservations. Housekeeping did not drop the ball at any point. I have no complaints.

Dear Mr. V., Thank you for the glowing review from your recent stay at our hotel. We are thrilled to learn that you enjoyed a delightful visit with us. Here at Raffles Boston, we pride ourselves in delivering the best of services and facilities to all of our guests. Your praise and kind words are encouraging to our team to continue going above and beyond. We look forward to your return soon to create even more memorable experiences. Best regards, Aileen Hoang Executive Office

Customer review rating 5.0/5

Abigail W. H. Couples - Confirmed reviews ALL

My husband and I recently stayed at the Raffles for 3 nights and we loved every minute of it. From the moment we arrived, we were greeted with smiles, pleasantries and the utmost respect. The entire booking & check-in experience was seamless and pleasant, thanks to Alyssa in reservations who went above and beyond to ensure our room & floor preference were catered to. Our room was ready early for us upon our request, and every detail was well appointed. The rooms were pristine, without smelling like terrible cleaning chemicals, which I deeply appreciated because I’m very sensitive to smells. The turn down service every night was lovely. And the Butler team was so accommodating. We ate breakfast at the Long Bar each morning and it was perfect. Lots of gluten free options for me, and the food was fresh, and excellent quality. Beckett and Kim were the sweetest servers and we looked forward to seeing them each morning. All of the hotel staff greeted my husband and I by name at every encounter. The spa area and pool were perfection. So clean, warm, and peaceful. It was truly a zen retreat for us. We bumped into Lauren Soriano (Director of PR) in the elevator and she was so kind and even went above and beyond to deliver a thoughtful note to our room later on. Overall, we had an incredible experience and cannot wait to return. We truly felt like we were surrounded by friends during our entire stay. Can’t recommend it enough.

Dear Ms. W. H., Thank you for the glowing review from your recent stay at our hotel. We are thrilled to learn that you enjoyed a delightful visit with us. Here at Raffles Boston, we pride ourselves in delivering the best of services and facilities to all of our guests. Your praise and kind words are encouraging to our team to continue going above and beyond. I will be sure to share the details with our colleagues. We look forward to your return soon to create even more memorable experiences. Best regards, Aileen Hoang Executive Office

Other web-users rate our hotel

  • 194 reviews 9.4/10 Location
  • 506 reviews 7.4/10 Room
  • 709 reviews 8.2/10 Service
  • 236 reviews 8.7/10 Vibe
  • 224 reviews 8.1/10 Amenities
  • 194 reviews 7.1/10 Food
  • 94 reviews 8.9/10 Wellness Area
  • 94 reviews 6.2/10 Cleanliness

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