Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.5/5 1,300 reviews

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40 Trinity Place, 02116 Boston, United States

Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces led by Michelin-starred chef, George Mendes.

  • Wellness Floor with Guerlain Spa, 2,000 SF fitness center, 20m pool & oversized hot tub.

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common.

Our accommodation(s)

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,300 reviews

Customer review rating 4.5/5

Ann-louise A. Couples - Confirmed reviews ALL

Great people caring for use, attention to detail with wonderful accomodation.

Customer review rating 5.0/5

Robert F. Couples - Confirmed reviews ALL

Wife's birthday celebration - all staff, doorman, reception, servers and bartenders, butlers were friendly and highly skilled at their jobs. We had a great experience from the moment we entered the building until we left it.

Customer review rating 5.0/5

Rebecca K. Couples - Confirmed reviews ALL

It was my husband's birthday, and everyone we interacted with from when we arrived to when we left acknowledged this which made him very happy. The check-in / concierge was super helpful in suggesting and offering us reservations on property which made our one-night getaway so easy. Our butler was super friendly, helpful and amazingly knowledgeable about the hotel details. We just wish we could have stayed longer.

Customer review rating 4.0/5

Tonette C. Solo - Confirmed reviews ALL

Overall, I had an amazing stay in Boston and truly felt cared for throughout my visit. While there were noisy neighbors next door one evening (a bachelorette group, I believe), the situation was handled impeccably. The manager, Christiana, along with Juliana and another wonderful female front desk associate, were incredibly responsive and kind. They immediately resolved the issue and even sent a white noise machine to my room—such a thoughtful touch. The warm welcome note waiting in my room, along with fresh fruit and macaroons, was such a lovely surprise and set the tone for my stay. I had shared ahead of time that I was traveling solo and wanted to truly pamper myself, and the team absolutely delivered. The front desk staff—also Mekhi—were warm, friendly, and offered fantastic recommendations for exploring Boston. The butler service was exceptional. I received daily check-ins via text, help with dining reservations, and prompt delivery of anything I needed in my room. The design of the hotel is stunning—beautiful décor, custom-feeling furniture, and truly gorgeous bathrooms. The Guerlain bath products made the entire experience feel spa-like and elevated, which really personalized my trip. I also visited the spa. My massage was a 10/10, and overall the treatment itself was excellent. She’s the best massage therapist I have ever had. However, the locker room and spa desk experience fell short of what I would expect from a luxury Guerlain spa. The spa desk attendants seemed unprepared—scrambling to find lockers and robes not only for me, but for other guests as well. That kind of disorganization disrupts the experience and doesn’t reflect a luxury standard. When I entered the locker room, there were dirty robes and towels left on the benches, which immediately stood out. In my opinion, there should always be staff actively cleaning the space. I also asked for a comb to put my hair in a ponytail before showering and was surprised to learn there was only one comb available, seemingly to be shared. That’s something I’ve never encountered, and I visit spas regularly. Additionally, basic amenities like shower caps and razors were locked away rather than readily accessible. If items are secured, guests should at least be asked what they need upon entering. The shower drain was also clogged, causing water to spill onto the locker room floor. Staff had to throw towels down while simultaneously escorting other guests to treatments, which created unnecessary chaos. To top it off, there was no toilet paper in the stall when I was leaving. At that point, I was ready to go and didn’t feel the need to complain. The spa desk attendants seemed very young and inexperienced, and unfortunately it showed—not only in person, but also during phone conversations prior to my visit. They didn’t appear engaged or confident, which is disappointing given the caliber of the brand. That said, the hotel’s location is excellent—close to everything, and less than 20 minutes from the airport. I dined at the Long Bar and Terrace and La Padrona, and both the food and drinks were very good. Despite the spa shortcomings, the hotel team overall made my solo trip feel special, personal, and memorable. With improved spa operations, this experience could truly be flawless, especially with the caliber of therapist they have.

Dear Ms. C., Thank you for sharing your detailed feedback. We're delighted that Christiana, Juliana, Mekhi, and our front desk team made your stay memorable, especially in promptly addressing the late-night noise. It’s wonderful to hear you enjoyed the welcome touches, daily butler check-ins, dining assistance, in-room technology, and Guerlain amenities, as well as your spa treatment, your kind words for your massage therapist are appreciated. We sincerely apologize that your spa experience did not meet the same high standard. Your feedback regarding locker room conditions, missing amenities, and frontline spa service has been shared with leadership, and corrective steps are underway. Issues with the clogged shower and missing toilet paper are being addressed with urgency by our engineering and housekeeping teams. We’re glad our location, Long Bar & Terrace, and La Padrona enhanced your visit. Your insights help us improve every aspect of a Raffles Boston stay, and we hope to welcome you again soon. Should you wish to discuss your spa concerns further, please reach out directly so we can personally assist you and show you the improvements. Warm regards, Aileen Hoang Executive Office

Customer review rating 2.0/5

Elliott B. Families - Confirmed reviews ALL

Check in was great. Everything else was bwlow what I would have expectsd.

Other web-users rate our hotel

  • 187 reviews 9.5/10 Location
  • 488 reviews 7.5/10 Room
  • 685 reviews 8/10 Service
  • 234 reviews 8.7/10 Vibe
  • 217 reviews 7.9/10 Amenities
  • 185 reviews 6.8/10 Food
  • 86 reviews 8.7/10 Wellness Area
  • 86 reviews 7.7/10 Bar

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