Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.5/5 1,286 reviews

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40 Trinity Place, 02116 Boston, United States

Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces, led by a world-class culinary team

  • Wellness floor with Guerlain Spa, 2,000sf fitness center, 20m pool & oversized hot tub

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common

Our accommodation(s)

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,286 reviews

Customer review rating 5.0/5

Robert G. Business - Confirmed reviews ALL

Great hotel, great service the bar and restaurant were nice and our butler Max is great.

Dear Mr. G., Thank you for your kind words regarding your recent stay at Raffles Boston. We are delighted to hear that you enjoyed our facilities and that our team, particularly Max, made a positive impression during your visit. Your feedback about our bar and restaurant is greatly appreciated, as we strive to provide exceptional experiences for all our guests. We look forward to welcoming you back soon. Best regards, Aileen Hoang Executive Office

Customer review rating 5.0/5

Colin L. Friends - Confirmed reviews ALL

I was in town for a very quick overnight and I really appreciated the staff’s commitment to service. The hotel is beautiful. I enjoyed time spent in the blind duck and long bar, however as a 6’6” man I found the furniture to be generally too small. I understand that is part of a general trend but it was not very comfortable for me to hang out in these spaces for a long time.

Dear Mr. L., Thank you for taking the time to share your thoughts regarding your recent stay at Raffles Boston. We are delighted to hear that you appreciated our staff's commitment to service and found our hotel to be beautiful. It is always encouraging to receive positive feedback, as we strive to create memorable experiences for all our guests. We acknowledge your comments regarding the furniture in our dining areas. We understand that comfort is crucial, especially for our taller guests, and we continually assess our furnishings to enhance the overall experience. Your feedback is invaluable as it allows us to recognize areas for improvement. While the design choices reflect current trends, we appreciate your perspective and will consider it in our ongoing efforts to ensure a welcoming atmosphere for everyone. Thank you once again for your kind words and constructive feedback. We hope to welcome you back in the future for another enjoyable stay. Best regards, Aileen Hoang Executive Office

Customer review rating 5.0/5

Ben T. Business - Confirmed reviews ALL

Great

Dear Mr. T., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you had an awesome experience at Raffles Boston. Our team is committed to providing exceptional service. It is gratifying to know that our efforts resonated with you. We hope to welcome you back soon for another memorable visit. Best regards, Aileen Hoang Executive Office

Customer review rating 0.5/5

Carmen C. R. Couples - Confirmed reviews ALL

Pretty hotel, good location, horrible views from most rooms, service was poor and definitely under delivered for a $1000 a night hotel. A lot of service misses. Wont repeat.

Dear Ms. C. R., Thank you for sharing your feedback regarding your recent stay. We appreciate your compliments on our building and location. However, it is disheartening to hear that your experience with our service and room views did not meet your expectations. We value your comments and will use them to reflect on our operations to identify areas for improvement. We strive to provide a memorable experience for all our guests and take your insights seriously. We hope you may reconsider us in the future for a more fulfilling visit. Best regards, Aileen Hoang Executive Office

Customer review rating 3.5/5

Jane P. Couples - Confirmed reviews ALL

Beautiful place, of course, and rectified over a few emails back and forth, but was not able to check in on time, and then was told items would be taken off our bill to accommodate, and they weren't (until I asked then they were!). Overall, lovely, but, a bit miffed at how pricey it is and basic items weren't met.

Dear Ms. P., Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our property beautiful. However, we apologize for the inconvenience you experienced with your check-in and billing adjustments. Here at Raffles Boston, our team strive to ensure all guest expectations are met and appreciate your patience in resolving these matters. Your insights are invaluable in helping us improve our services. We have addressed the details for immediate implementations. We look forward to your return for a flawless experience. Best regards, Aileen Hoang Executive Office

Other web-users rate our hotel

  • 199 reviews 9.5/10 Location
  • 502 reviews 7.6/10 Room
  • 709 reviews 8.2/10 Service
  • 232 reviews 8.9/10 Vibe
  • 213 reviews 8.3/10 Amenities
  • 183 reviews 6.9/10 Food
  • 92 reviews 7.1/10 Cleanliness
  • 91 reviews 8.9/10 Wellness Area

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