Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.6/5 97 reviews

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Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces led by Michelin-starred chef, George Mendes.

  • Wellness Floor with Guerlain Spa, 2,000 SF fitness center, 20m pool & oversized hot tub.

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common.

Our accommodation(s)

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  97 reviews

Great Stay for Boston

Customer review rating 5.0/5

Madeline T. Families - Confirmed reviews ALL

The service is impeccable, and the staff made the experience extra special for those of us running the Boston Marathon. I'll definitely be back!

Dear Ms. T., Thank you for your praise of your recent visit to our hotel. We always appreciate positive feedback. Your comments act as encouragement for our team to continue going above and beyond. We look forward to welcoming you back to Raffles Boston sooner rather later. Best regards, Aileen Hoang Director of Quality

Absolutely amazing

Customer review rating 5.0/5

Cally W. Friends - Confirmed reviews ALL

Raffles went above and beyond their expectations from the moment we valeted our car. The atmosphere, staff and food were above 5 stars. Cannot wait to go back.

Dear Ms. W., Thank you for your glowing review of your stay at our hotel. Positive feedback is always appreciated, as your kind comments act as encouragement for us to continue going above and beyond. We look forward to welcoming you back to Raffles Boston sooner rather than later. Best regards, Aileen Hoang Director of Quality

Highs and lows

Customer review rating 3.0/5

Isaac T. Families - Confirmed reviews ALL

The location and grounds are wonderful. Every employee we interacted with was extremely kind, helpful, and pleasant. However it felt like the execution was sadly lacking multiple times. Our breakfast service was extremely slow on a day we were in a rush. Which was consistent with the slow service we had he day before at lunch. We then Texted for our car, waited 20 minutes and received a text our car was ready, only to show up and find out car hadn't even been.begun to get picked up. Again, every employee was very pleasant we were just disappointed with the multiple small issues that ended up along the way.

Dear Mr. T., Thank you for sharing the details about your recent stay at our hotel. Here at Raffles Boston, we strive to deliver perfection of services and facilities to all of our guests, of which we fell short during your visit. I am sorry for the mishaps you experienced, particularly with dining and valet. Your feedback is valuable to us, as we promptly address such with our team. Should there be any further information you wish to discuss, please do not hesitate to email directly at ai… We look forward to welcoming you back for an improved experience. Best regards, Aileen Hoang Director of Quality

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

1st for Lobby employees were the best: 1)gracious 2) Kind 3) attentive 17th Floor Employees NOT great 1) Girl who first help me and the gentleman at the other desk were great 2) Rest of staff were rude 3) Didn’t look up when I was asking questions 4) Unhappy Faces, no smiles Restaurant Employees Rude 1) Except gentleman host in the evening Housekeeping 1) Nightmare 2) NEVER washed the table

Dear Ms. H., Thank you for your time in sharing details from your recent visit to our hotel. I am very sorry to hear of the mishaps and lack of attentive service during your stay, particularly with our Front Desk, Housekeeping, and Dining services. Here at Raffles Boston, we strive to perfect service to all of our guests. Your comments are valuable to us, as I promptly address implementations with our team. May I invite you to contact me directly at ai… to learn further information? We would love for the opportunity to create only memorable experiences moving forward. We look forward to welcoming you back upon your return! Best regards, Aileen Hoang Director of Quality

Amazing stay!!!

Customer review rating 5.0/5

Co… Families - Confirmed reviews ALL

Best hotel experience ever!!! Our son was wearing a Celtics shirt and within an hour we came back to our room with an additional handwritten note to him with a Celtics hat. So incredibly thoughtful and kind. He loved it!! Amazing customer service too with the texts to make sure all was okay. Highly recommend!

Dear Mr. and Mrs. C., Thank you for your glowing review of your recent visit to our hotel. We are always excited to receive high marks from our guests' experiences here at Raffles Boston. I will be sure to share your encouraging comments with our team, particularly recognizing Michael. We look forward to welcoming your family back sooner rather than later. Best regards, Aileen Hoang Director of Quality

Other web-users rate our hotel

  • 24 reviews 9.9/10 Location
  • 53 reviews 7.9/10 Room
  • 82 reviews 7.8/10 Service
  • 38 reviews 7.5/10 Amenities
  • 36 reviews 8.2/10 Vibe
  • 24 reviews 8/10 Food
  • 18 reviews 5.2/10 Comfort
  • 15 reviews 9.3/10 Wellness Area

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