Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.5/5 596 reviews

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40 Trinity Place, 02116 Boston, United States

Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces led by Michelin-starred chef, George Mendes.

  • Wellness Floor with Guerlain Spa, 2,000 SF fitness center, 20m pool & oversized hot tub.

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common.

Our accommodation(s)

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  596 reviews

Exceptional service and stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

I would highly recommend the Raffles Boston. It reminds me of the kind of service and attention you get abroad at exceptional hotels (like in India) that we don’t have in America. We will definitely be back.

Dear Ms. T., Thank you for the praising review from your recent stay at our hotel. We are excited to learn that you enjoyed a wonderful experience with us. Here at Raffles Boston, our team strives to deliver excellent services and facilities to all of our guests. Your comments are encouraging for us to continue going above and beyond. We look forward to your return sooner rather than later! Best regards, Aileen Hoang Director of Quality

Overall, Nice Experience.

Customer review rating 4.5/5

David Families - Confirmed reviews ALL

Overall, nice experience. All the personnel/staff were very nice, polite, friendly and professional. My family and I would return and stay at Raffles-Boston again. Just a few comments/suggestions: 1. Our check in experience was mixed. The personnel/staff ARE AMAZING & super kind. But our rooms weren’t ready for check in on time (we did receive a complimentary afternoon snack at the Long Bar. Very nice gesture and again the service was very nice). 2. In house car service was originally available, but then a mishap occurred and we were told the car service wasn’t available. Not a big deal, but just a little disappointing, but luckily my Uber request on my app was available relatively quickly considering the last minute ride request. 3. Contacting for assistance: in room dining service was not clearly displayed & bit confusing, contacting the front desk, the phone just rang and rang. Had to try a few times eventually someone attended to our call. Again, overall the experience was quite nice. My family and I usually stay at XV Beacon and we’ve been quite satisfied with our stay there, but we wanted to try something new. I am happy to say, my family and I have two great options where to stay in Boston. Thank you and Happy Holidays!!

Dear Mr. C., Thank you for your time in sharing about your recent experience at our hotel. I are glad to learn that you overall enjoyed a pleasant stay with us. At the same time, I am sorry for the shortcomings that deterred from a perfect visit. Here at Raffles Boston, our team strives to deliver the best of services and facilities to all of our guests. Your feedback is invaluable for continuous improvements. We look forward to your return in creating a more memorable stay. Best regards, Aileen Hoang Director of Quality

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Was great. Loved the design and the service

Dear Mr. K., Thank you for sharing about your recent stay at our hotel. We are glad to learn that you overall enjoyed a pleasant experience. Here at Raffles Boston, we strive to deliver perfect services and facilities to all of our guests. Your feedback is important for our team to continuously improve. I have shared the details to address possible strong scents in public areas. We look forward to your return in creating an enhanced visit. Best regards, Aileen Hoang Director of Quality

Incredible Stay

Customer review rating 5.0/5

Adam L. Business - Confirmed reviews ALL

I spent one night at Raffles Boston. One night. Not nearly enough, yet somehow, just enough to understand that this isn’t just another modern new hotel. Most hotels sell you on the idea of being a "home away from home." But if I wanted home, I wouldn’t have left. Raffles is decidedly not that. It’s not trying to replicate your life. What struck me most was the brand DNA woven seamlessly into every moment. The thoughtful nods to history weren’t just decorative— And let’s talk about the staff, who somehow manage to instill a sense of belonging. You don’t leave with memories; you leave with a small piece of Raffles itself. For the cynics eyeing this as Raffles’ first U.S. property in a shiny new build—thinking the brand might have lost its edge? Spoiler: it didn’t. If anything, it feels like Raffles with a bit of extra swagger. A well executed balance. where the only real complaint is that I wasn’t there longer. The only thing I didnt leave with is the Raffles cookbook!

Dear Mr. L., Thank you for the glowing review from your recent stay at our hotel. We are thrilled that you enjoyed a wonderful experience with us. Here at Raffles Boston, we strive to deliver only the best of services and facilities to all of our guests. Your praising comments are encouraging for our team to continue going above and beyond. We look forward to welcoming you back in creating even more memorable visits. Best regards, Aileen Hoang Director of Quality

Customer review rating 5.0/5

David A. B. D. Families - Confirmed reviews ALL

We had A. remarkable experience with you in Boston again after staying for 2 days in October. The team, service and accomodations were fantastic and our dinner at Amar was spectacular. The only fly in the ointment was A. corporate email I received saying that we had A. $200 credit for our dinner at Amar if we booked it with A. room. I had made the room reservation after we stayed in October with you and booked our reservation at Amar for my wife's birthday as soon as we could. I was told that there was A. catch with that email I recieved in that I had to spend A. certain amount on the room to get the holiday gift. It was very confusing and didn't leave me with A. great feeling that corporate and the boston hotel were on the same page. Just letting you know about this. I would have been better to have not recieved an email about A. holiday gift if in fact, I could not use it.

Dear Dr. B., Thank you very much for sharing about your most recent stay at our hotel. I am sorry for the confusion and inconvenience caused from email communications that flawed your experience on this occasion. As we aim to deliver perfect services and facilities to all of our guests, your feedback is important for our improvement. I have shared the details across our team to enhance detail orientation going forward. We look forward to welcoming you back soon in creating only memorable visits. Best regards, Aileen Hoang Director of Quality

Other web-users rate our hotel

  • 86 reviews 9.6/10 Location
  • 200 reviews 7.3/10 Room
  • 329 reviews 7.9/10 Service
  • 117 reviews 9.2/10 Vibe
  • 116 reviews 7.9/10 Amenities
  • 91 reviews 7.1/10 Food
  • 46 reviews 8.1/10 Bar
  • 40 reviews 9.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.