Dear Mr. G., Thank you for your positive feedback regarding your stay at Raffles Boston. We are delighted to hear that you enjoyed your room and the facilities. Your satisfaction is our priority as our team strive to deliver excellent service to all of our guests. The high marks are encouraging for continuous commitment. We hope to welcome you back in the future for another memorable visit. Best regards, Aileen Hoang Executive Office

Dear Ms. N., Thank you for taking the time to share your delightful experience at Raffles Boston. We are thrilled to hear that you felt a warm and cozy atmosphere, which is something we strive to provide for all our guests. It is gratifying to know that our location, service, and diverse food and beverage offerings exceeded your expectations. We are particularly pleased that you enjoyed our amenities, including Guerlain Spa, gym, swimming pool, and jacuzzi, as they are designed to enhance relaxation after a day of exploration. Your positive remarks about our dining options, including the iconic Long Bar & Terrace and La Padrona, are greatly appreciated and will be shared with our culinary team. Thank you for your high recommendation. We look forward to welcoming you back for another wonderful stay in the future. Best regards, Aileen Hoang Executive Office

Dear Ms. B., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our amenities, dining options, and the comfort of our rooms. We appreciate your compliments about our staff as they are encouraging for us to continue aiming for excellence. We look forward to welcoming you back in the future. Best regards, Aileen Hoang Executive Office

Dear Mr. A., Thank you for your kind words regarding your recent stay at Raffles Boston. We are delighted to hear that you enjoyed our hospitality and the convenient location. Your feedback is greatly appreciated as we strive to provide exceptional experiences for all of our guests. We look forward to welcoming you back soon for an even more memorable visit. Best regards, Aileen Hoang Executive Office

Dear Ms. N., Thank you for taking the time to share your experience at Raffles Boston. We are delighted to learn that you enjoyed a comfortable stay and found our location convenient for exploring the beautiful sites of Boston. Our team takes great pride in providing friendly service and are pleased that you appreciated the cleanliness of your room and the quality of our dining options. We look forward to welcoming you back for another wonderful experience in the future. Best regards, Aileen Hoang Executive Office

Dear Mr. C., Thank you for your kind words and for being a loyal guest at Raffles Boston. We are thrilled to learn that you consistently enjoy your experiences with us, from our dedicated staff to our dining options. Our team strives to deliver excellent services and facilities to all of our guests. Your praise is encouraging for continuous commitment. We look forward to welcoming you back for many more visits. Best regards, Aileen Hoang Executive Office

Dear Ms. D. L. C., Thank you for taking the time to share your wonderful experience at Raffles Boston. We are thrilled to hear that your stay was exceptional and how our team provided you with attentive service, particularly Paulina, Jeffery, Josh, and Dave. Their dedication to guest satisfaction is indeed commendable. It is gratifying to know their efforts made a significant impact on your stay. We are also pleased that our staff's support during your illness was meaningful to you. Our team strives to create a caring and accommodating environment for all our guests, and it is rewarding to receive such positive feedback regarding their compassion and attentiveness. We look forward to welcoming you back for another memorable stay. Thank you once again for your kind words. Best regards, Aileen Hoang Executive Office

Dear Ms. H., Thank you for your kind words regarding our beautiful rooms and common spaces. We are delighted to hear that you enjoyed your staycation with us and loved your room. Here at Raffles Boston, our team aim to deliver excellent services and facilities to all of our guests. Your praise is encouraging for continued commitment. We look forward to welcoming you back in the future. Best regards, Aileen Hoang Executive Office

Dear Mr. H., Thank you for taking the time to share your exceptional experience at Raffles Boston. We are delighted to hear that our team's dedication and service made such a positive impact during your stay. It is our goal to create an environment where our guests feel at home, especially during important meetings. We are thrilled that we succeeded in doing so for you. Your recognition of our employees' commitment to excellence is greatly appreciated. They strive to embody the values of our brand and ensuring that each guest feels valued and cared for. We are also pleased that our services, including your dry cleaning, met your expectations and contributed to a seamless experience. Your advocacy for Raffles Boston is invaluable to us. We look forward to welcoming you back for many more memorable stays in the future. Best regards, Aileen Hoang Executive Office

Dear Ms. K., Thank you for taking the time to provide feedback regarding your recent stay at Raffles Boston. We are pleased to hear that you enjoyed the room and had a positive experience at La Padrona. However, we are sorry for the various inconveniences you encountered during your visit. We understand your concerns regarding the check-in process and the temperature in both the hallways and your room. We strive to maintain a comfortable environment for all our guests and appreciate your insights on these matters. Your comments about the elevators and the challenges in reaching reception will also be duly noted, as we continually seek to improve our guest experience. We value your feedback and the opportunity to learn from your experience. Thank you for bringing these issues to our attention. We hope you might consider giving us another chance in the future for a flawless stay. Best regards, Aileen Hoang Executive Office

Dear Mr. S., Thank you for your kind words regarding our staff, room, and facilities. We are pleased to learn that you enjoyed a wonderful stay with us. We appreciate your feedback on our coffee shop and room service as we strive for excellence in all areas. Your insights are invaluable to us and encouraging to our team for continuous commitment. We look forward to welcoming you back soon. Best regards, Aileen Hoang Executive Office

Dear Mr. H., Thank you for your kind words regarding our staff and food. We are glad to learn that you overall enjoyed a pleasant experience with us. We regret to hear that the absence of a desk in your room caused inconvenience during your stay. Your feedback is valuable to continually strive to enhance our guest experience. We have shared the details across our teams for future consideration. We look forward to welcoming you back soon. Best regards, Aileen Hoang Executive Office

Dear Ms. A., Thank you for your kind feedback regarding your recent visit to our hotel. We are delighted to hear that you enjoyed the location, service, amenities, and particularly the spa. Your appreciation of our staff's efforts is truly valued. As our team aim to deliver excellent service and facilities, your praise is encouraging. We look forward to welcoming you back in the future. Best regards, Aileen Hoang Executive Office

Dear Ms. B., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our luxurious amenities and the exceptional service provided by our staff. Here at Raffles Boston, our team proudly deliver excellent service and facilities to all of our guests. Your praise is encouraging for continuous commitment. We look forward to welcoming you back for another relaxing experience. Best regards, Aileen Hoang Executive Office

Dear Mr. S., Thank you for your kind words regarding our location and the ambiance of Raffles Boston. We are delighted to know that you enjoyed your stay and found our bar to be excellent. Our team strives to deliver excellent service and facilities to all of our guests. Your praise is encouraging for continuous commitment. We look forward to welcoming you back in the future. Best regards, Aileen Hoang Executive Office

Dear Mr. C., Thank you for your time in providing feedback from your recent stay at our hotel. We appreciate your kind words regarding our hotel. At the same time, we apologize for the disturbances caused by the refuse collection. We understand how this may have impacted your experience and will certainly take your comments into consideration. Our team strives to deliver excellent service and facilities to all of our guests and will continue implementations with valuable notes. We look forward to your return soon for a flawless visit. Best regards, Aileen Hoang Executive Office

Dear Mr. B., Thank you for sharing your feedback regarding your recent experience at Raffles Boston. We apologize for the inconvenience you encountered with the minibar charges and the subsequent lack of communication during your checkout process. We understand the frustration of being charged for items you did not consume. The full expenses were refunded the day following your departure, which a new folio was emailed directly to you. We appreciate your patience as we finalized clarification. We strive to provide a seamless experience for all our guests. We regret that we fell short in this instance. Your concerns have been noted and will be addressed with our team to prevent such occurrences in the future. We value your loyalty as a Diamond Accor member and sincerely hope to have the opportunity to host you again. Best regards, Aileen Hoang Executive Office