Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.5/5 1,305 reviews

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Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces, led by a world-class culinary team

  • Wellness floor with Guerlain Spa, 2,000sf fitness center, 20m pool & oversized hot tub

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common

Our accommodation(s)

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,305 reviews

Customer review rating 4.0/5

Dana A. Business - Confirmed reviews ALL

room is great. Their CRM keeps referring to me in the wrong gender (even after multiple times correcting them). Prior visit was offered a free welcome cocktail (that I wasn't able to redeem) so was disappointed to not get that this time (when I would have enjoyed). Small, but feels like several small misses.

Customer review rating 2.0/5

Mrs. K. Business - Confirmed reviews ALL

Your procedures for servicing customer requests lack the accountably controls required to accurately handle them. You wasted my time and money. Also, an $800 purchase of apparel, returned unused, is on my (paid) bill. You'll need to fix that. Unrelated.

Customer review rating 4.5/5

Moyosola M. Business - Confirmed reviews ALL

Very well appointed hotel and room. Extremely helpful service. All interactions were great.

Dear Mr. M., Thank you for the high marks from your recent visit to our hotel. We are excited to learn that you enjoyed a wonderful stay with us. Here at Raffles Boston, we pride ourselves in delivering excellent services and facilities to all of our guests. Your praise and recognition are encouraging to our team to continue going above and beyond. We look forward to welcoming you back for even more memorable experiences. Best regards, Aileen Hoang Executive Office

Customer review rating 4.5/5

Robert N. Solo - Confirmed reviews ALL

Accommodations were excellent. Staff were friendly, efficient, and very helpful. Location with easy/walkable access to both Amtrack and local subway. Close proximity to shopping, dining, & entertainment opportunities.

Dear Mr. N., Thank you for the high marks from your recent stay at our hotel. We are excited to learn that you enjoyed a delightful visit with us. Here at Raffles Boston, we pride ourselves in delivering excellent services and facilities to all of our guests. Your praise and recognition are encouraging to our team to continue going above and beyond. We look forward to welcoming you back for even more memorable experiences. Best regards, Aileen Hoang Executive Office

Customer review rating 5.0/5

Joanne B. Couples - Confirmed reviews ALL

From the very warm welcome to the friendly efficient service, it was a hotel stay that produced "wows" multiple times. This was a rare combination of beauty and function that made for a good memory and a desire to return.

Dear Ms. B., Thank you for the perfect marks from your recent visit to our hotel. We are excited to learn that you enjoyed a wonderful stay with us. Here at Raffles Boston, we pride ourselves in delivering excellent services and facilities to all of our guests. Your praise and recognition are encouraging to our team to continue going above and beyond. We will be sure to share your comments, especially with PJ. We look forward to welcoming you back for even more memorable experiences. Best regards, Aileen Hoang Executive Office

Other web-users rate our hotel

  • 203 reviews 9.4/10 Location
  • 516 reviews 7.6/10 Room
  • 717 reviews 8.1/10 Service
  • 232 reviews 8.9/10 Vibe
  • 215 reviews 8.5/10 Amenities
  • 93 reviews 7/10 Cleanliness
  • 91 reviews 9/10 Wellness Area
  • 87 reviews 7.3/10 Bar

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