فندق ميركيور بومونتي إسطنبول

The rooms in reality were not at all the same as photos on ALL - Accor application. One night lost total power to room. Electricity issues in the room, that needed multiple visits by hotel electricians to resolve. two small lifts, for a large 8 floor hotel. Even no service lift. On very narrow road, difficult for hotel tenants to get off and on cars without causing traffic jam. Low room ceiling. Breakfast very basic. No Turkish breakfast basics, not even Soguk or kaymak

As a Gold member in All Accor program, Mercure Bomonti is so bad and i didn't expect that. The receptionists are not professional and they sympathize customers by promising them additional services (I don't know why). The manager refused to handle customers' complaints against his employees. I filed a complaint directly to the HQ attached with evidences and i am waiting for a response. My advice is to avoid this hotel. Good Luck 👍

Hi all, I am sharing with you my awful experience with mercure bomonti hotel in Istanbul, I booked 2 presidential suites through Booking.com and got the confirmation and the description of our suites When we arrived at the hotel ,the reception shocked us that we have one suite only and the other is cancelled. After 4 ours of arguments they gave us one suite and 2 rooms instead ( of the second suite) The reception stuff were rude and extremely unprofessional. Even our suite ( presidential suite) the housekeeping were not proper . They never change the bed sheets, the towels or tea and coffee unless you persist on asking. More over when I found the kettle rotted in the suite and took it to the reception ,their reaction was shocked to me as if this is usual thing. My advice to the owner of the hotel to change the administration team or to change to 3 stars chain as really its sorrow to destroy a reputation for hotel with this location and the size of the rooms

One off the worst hotel i have been to , zerrrro customer service, the room r not clean at all , only one towel at the room I book 3 rooms with them and me and my family r not happy at all 1- it take more the 30 mint to check in 2- they ask for deposit 300 USA why!! It’s nothing in the room 3- since day 1 we ask for iron until 6 day no one bring for us 4- the staff not friendly at all And you can hear every thing from the road

Avoid avoid avoid!!!! Terrible customer service and the worst room service. Rude manager. Nowhere near the star rating they have. Rooms are smelly from the drainage system of the toilets. Leaks in the toilets and ceiling. No sound proof from outside, you can literally hear if someone is just walking past your room. If the room above flashes the toilets you will hear it and smell the nasty dump smell. Towels don't get changed. Toilette papers always missing. This hotel will destroy your trip avoid it!