فندق ميركيور بومونتي إسطنبول 5 نجوم

My stay at your hotel was terrible. The room was dirty, the reception staff were rude and my expectations were not met. I would like to share my recent experience staying at your Mercure Istanbul Bomonti hotel and unfortunately it was one of the most disappointing hotels I have ever stayed at. I booked a room at your hotel with high expectations as I had seen good reviews, but my experience was far from what I expected. Immediately upon arrival I noticed that the room was dirty. The floor was covered in dust, there were traces of soap in the bathroom, and the furniture seemed not to have been washed in a long time. I expected that in a hotel with such a name and price per room, the conditions would be at the same level, but unfortunately, this is not the case. The reception staff also left much to be desired. They were rude and not friendly. Trying to get information about the city or organize excursions was complicated by their reluctance to help. Instead of creating a welcoming and cozy atmosphere, they created the feeling that guests don't care. As a result of my stay, I was left unhappy and upset. I came to Istanbul hoping for a pleasant and comfortable stay, but unfortunately my experience at Mercure Istanbul Bomonti was a complete disappointment. I would not recommend this hotel to other travelers and hope your hotel improves its service and facilities for future guests.

Our room is small,i couldnt find a space to open my suitcase,our bed is very small,i couldnt sleep last night because of the nois in the corridor!!! The bathroom smells old,the minibar of room is completely Empty! The hair dryer is really dirty,i didnt want to use last night,it seems ifs not been cleaned for ages, Breakfast was good, In my opinion its not a 5 star hotel! Sorry.

Iam really happy with this hotel stuff very helpfull and smilly face specially ms pantea guest relation , location very good , breakfast was fantastic , had pool and masag salon i enjoyed , had a parking wich was big enogh . i will come back to this hotel again and again

The staff of the hotel were uncooperative, and the room wasn’t clean nor cleaned during our stay. The service provided but the hotel were promised to be on a 5-star level but it didn’t live up to its standards as they made us regret choosing the hotel as a destination to spend our holiday.

Undfriendly & Rude Hotel Manager (Ayoob, as he intrduced himself) The Hotel, although not a 5 star as claimed, was good enough and the breakfast was what you'd expect!! Location is good and is close to public transportation and there are stores and restaurants very nearby. Altogether it was fine for what it was!!