مركيور Mercure إسطنبول بومونتي 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.0/5 488 أراء

مركيور Mercure إسطنبول بومونتي
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+ 15 الخدمات

موقع الفندق

مركيور Mercure إسطنبول بومونتي

Ergenekon Caddesi No 62 A
Bomonti Sisli
34377 إسطنبول
تركيا

الفاكس: (+90)2123686669

تسجيل الوصول من 14h00

تسجيل المغادرة حتى 12h00

  • بالطائرة

    ATATURK AIRPORT عند 20كم / 12.43 ميل

  • بالمركب

    KABATAS عند 3كم / 1.86 ميل

نظام تحديد المواقع العالمي (GPS):41.054276, 28.982166

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

الخلاصة
  • مسبح
  • موقف
  • مطعم
  • فندق مجهّز لذوي الاحتياجات الخاصة
  • الرفاهية
  • مكيف
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات

DIAMOND

Mercure Istanbul Bomonti Hotel offers unique dishes for your taste from the world cuisine throughout the day.

الإقامات المتوفرة لدينا

اجتماعاتك وفعاليّاتك

غرف الاجتماعات لدينا

  • عدد غرف الاجتماعات: 5

  • أقصى حجم: 145 مترًا مربّعًا

  • قدرة الاستيعاب القصوى: 130 أشخاص

  • قدرة الاستيعاب القصوى للمأدبة: 10 أشخاص

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تقييمات نزلائنا لـ ‎
مركيور Mercure إسطنبول بومونتي‎

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL 4.0/5

488 أراء

تقييم TripAdvisor 4.0/5

463 أراء

Below average

ملاحظة Tripadvisor 3.0/5

U3369BFcarlosd Solo travel - 03/01/2022 تقييم TripAdvisor المعتمد

Hotels Mercure One around the world usually offer great service but this one is not the case. Staff is not very friendly, the internet connection is mediocre; and considering the alternatives available for accommodation in Istanbul, the place is overpriced. The location is not bad as such and it has a very nice and friendly cafe riggt infront. Other than that it is not a great place to stay.

Wi-Fi connection was bad

ملاحظة Tripadvisor 2.0/5

Evgeniy64 Business - 26/09/2021 تقييم TripAdvisor المعتمد

I arrived to hotel, got a room key, entered a room where heating radiators leaked. The carpet was wet and smelled of damp. Nobody checked a room before giving it to me! Is this how you treat platinum members? Wi-Fi was a disaster. I visited Istanbul for 12 hrs only and booked this hotel to attend some online meetings. Due to low Internet speed (<1 mbit/s) I had to go shopping and buy local sim cards at 9am! 2 shops did not manage to register a new sim card due to issues with the registration website. So I had to use my foreign sim card data in Roaming during several hrs of video meetings. Internet speed from my sim card was 40 Mbit/s (in the same room where Wi-Fi was 1 Mbit/s). The check in receptionist did not allow me to pay the room next day (I wanted to exchange foreign currency next day and pay in cash).

إقامة جيدة و تعامل راقي

ملاحظة أراء العملاء 3.5/5

Sultan المسافرون المنفردون - 26/02/2020 تقييمات مؤكدة لفندق ALL

كانت تجربة جيدة و لن تكون اخر تجربة الموظفين تعاملهم لطيف و والغرف نظيفة جداً والمكان مريح و هادئ وقريب من الاماكن السياحية المهمة

المكان جميل والافطار اجمل

ملاحظة أراء العملاء 4.0/5

Mona A. العائلات - 21/12/2019 تقييمات مؤكدة لفندق ALL

الغرفة ديلوكس كان واسعه ونطيفه ، والافطار متنوع ويرضي جميع الاذواق ، ولكن هناك مشكلتين ، الاطلاله الفندق (( موقع الفندق جدا سيئ ،، والتكييف حار جدا ولا يسمحون بتشغيله بسبب بانه فصل الشتاء،، ويجب يكون الخيار للنزلاء

Welcoming Hotel

ملاحظة Tripadvisor 4.0/5

Moggy1961 Business - 09/10/2019 تقييم TripAdvisor المعتمد

The hotel is centrally located and within walking distance to a major Metro Station (10 minutes walk). First part of my visit was a business with the last part being for holidays. The service by the staff was consistent and helpful when required. This was particularly evident when it was necessary to move rooms which was done without hesitation by the front service staff. I would recommend the hotel to those who wish to be within the city precincts with easy access to the old city via the Metro. The rooms were above average and were cleaned daily with replacement towels and amenities provided, as required. The only hesitation I would put forward is the size of the elevators (being 2 in total and accommodating 5 to 6 persons maximum, being less if patrons had bags) and the difficulty in accessing them during peak periods. However, this was a small inconvenience. As I indicated above, I would recommend this hotel for the reasons stated.

Thank you very much for such great review! We work really hard to offer the best holiday experience and we are delighted to hear that reflected on your stay with us.Please be assured that your comments have been shared with related departments, for necessary actions to be taken. We look forward to welcoming you back to our hotel. Kind Regards Mercure Hotel Istanbul Bomonti Guest Relations

المرشد

ملاحظة أراء العملاء 4.5/5

مجهول العائلات - 25/07/2019 تقييمات مؤكدة لفندق ALL

إقامة رائعة مريحة والفندق بشكل عام جميل جداً وواسع والخدمات رائعة وأتمنى تزويد المصاعد لأنها قليلة فلا يوجد سوى مصعدين والفندق ماشاءالله كبير ومليئ بالمستأجرين وبإذن الله لاأسكن إلا فيه في كل زيارة لي إلى اسطنبول فندق يستحق التجربة

حلوه

ملاحظة أراء العملاء 4.5/5

مجهول المسافرون المنفردون - 11/04/2019 تقييمات مؤكدة لفندق ALL

جيدة

Pluses and minuses

ملاحظة Tripadvisor 4.0/5

Safari59639560986 Solo travel - 02/04/2019 تقييم TripAdvisor المعتمد

There was no complimentary water and tea bags available for the nights I stayed. Once I complained the night shift manager was there by accident and offered me a fruit basket to apologize and made me forget about the negative effect of it. When the first morning I went to breakfast, the manager in charge said I had to pay for it as I booked without breakfast which was not true. Good that I had booking mail ready with me. Although he said it in a very nice way I was a kind of disturbed and disappointed. Then again once he saw the booking mail he was very nice to me to win my heart which he did.

Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to our hotel on your next visit. Kind Regards; Mercure Hotel Istanbul Bomonti Guest Relations

The only good thing was location

ملاحظة Tripadvisor 2.0/5

Jet09468554778 Business - 28/02/2019 تقييم TripAdvisor المعتمد

There was a smell in the room. Check in and check out times were extra slow. Bathroom was average clean. Autopark was expensive and my car was driven by 16 y.o staff. Not a good experience at all. Not suggestible

Dear Guest Thank you for taking the time to share your experience with us. We are sorry to hear that some aspects were not up to your expectations. We continually aim to exceed our guests’ expectations and we very much appreciate feedback such as yours, which plays an essential part in helping us to monitor our day-to-day operations and improve where necessary. Once again, we would like to thank you for sharing your comments with us. Best Regards / Mercure Hotel Istanbul Bomonti

المندس

ملاحظة أراء العملاء 3.5/5

Eng. A. العائلات - 12/01/2019 تقييمات مؤكدة لفندق ALL

اقامه جميله ولاكن يحتاج التركيز علي نظافة الغرف

السید بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق ............. لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى في............. مع خالص الشكر و التقدير -- ---

do not advice

ملاحظة Tripadvisor 2.0/5

edelweiss_rena Couples - 10/01/2019 تقييم TripAdvisor المعتمد

We stayed with my husband at the room for 2 and booked it in advance. However when checking in the towels and all the amenities were only for 1 person. Housekeeping was not good. We stayed at the hotel for 3 days. One day they forgot to clean up garbage, the next day forgot to refresh the water. During our stay we had an issue, and asked 3 different persons from the Front desk for the help, and all of them gave us totally different answers. When trying to solve an issue at the checking out, the same happened. Also we had issue with pre-authorized amount. The amount was blocked for more than 2 weeks. A week after the check-out I wrote an email to the hotel explaining the situation and asking for clarification. Despite more than 3 weeks has passed, there is still no reply. Good that we kept all the receipts and tried to solve the issue through the bank. Overall not recommended.

We appreciate the time you have taken to write about your experiences. Your feedbacks are valuable tools for us to ensure improvement on all aspects of our services we provide for our guests. Please be assured that your comments have been shared with related departments, for necessary actions to be taken. We hope we will have the opportunity to welcome you back to Mercure Bomonti again in the future. Kind Regards, Mercure Hotel Istanbul Bomonti Guest Relations

MOST horrifying stay and terrible place

ملاحظة Tripadvisor 1.0/5

GamzeAK1 Couples - 15/12/2018 تقييم TripAdvisor المعتمد

This place is very bad. The room they put us in is had mold everywhere. The bathroom smelt so bad i cant even begin describe it. The radiator had a wooden cover and it was broken all the dust and spiders behind it was visible it was an absalute nightmare. I cant imagine how this place is a mercure hotel. Ive never stayed in a place this bad and ot did effect our holiday majorly considering we meeded to stay in that room. We went out to the hospital and came back to find our room door left wide open. All our items were in that room. I was so angry with this i called the reception. They sent their security guard TIMUR upstairs within 5 minutes and he was so rude. Clearly no customer service training has been provided to these people.He said his checked the cameras in 5 minutes which is bu’’sh’’.We did not feel safe at all.....He was so rude, he said im here to help you by raising his voice. You can imagine how upset we was finding out the maid left our room door open a room that has all our belongings in. Their excuse was the doors play up sometimes because theyre really old. Like seriously? I requested for our room to be changed and they mever cared enough to change our room or anything. I have asthma, i cant be mear mold and for that reason i couldnt even shower in that room. This was so upsetting. We went to a local spa everyday and took showers there. They are cheap for a reason and i seriously would not recommend this place. Im suprised they passed the inspection to become a Mercure Hotel franchise. They need to be inspected and honestly be povided a proper security So they know and understand that the service they provide includes making their guests feel safe.I asked for no one to enter our room. Not even the maids. The very next day we came back, suprise surprise someone had entered again.This place is NO mercure hotel. Its a fake establishment that just brought the name. Its a horrible place.

We appreciate the time you have taken to write about your experiences. Your feedbacks are valuable tools for us to ensure improvement on all aspects of our services we provide for our guests. Please be assured that your comments have been shared with related departments, for necessary actions to be taken. We hope we will have the opportunity to welcome you back to Mercure Bomonti again in the future. Kind Regards, Mercure Hotel Istanbul Bomonti Guest Relations

Could be a great hotel, but service not at 5 star level, not customer oriented, too many small failures

ملاحظة Tripadvisor 3.0/5

pevanel Business - 18/11/2018 تقييم TripAdvisor المعتمد

Pity, this nicely decorated hotel could be a great place to stay, but there are too many small failures and some of the personnel is absolutely not service minded. Not 5 stars, for service a 3 star level

Dear Guest Thank you very much share your valuable comments with us. Very important this comments to improve ourselves. If we will have an opportunities to host you in out hotel, we will do our best for you. Thank you again,have a nice day. Kind Regards

Comfortable Hotel Stay

ملاحظة Tripadvisor 4.0/5

adeelkhan2018 Couples - 19/09/2018 تقييم TripAdvisor المعتمد

Good Hotel with a brilliant Customer Service. Guest Relation Officer( Ms Satiya) was very Helpful. Hotel has a minor Electric issue but was solved immediately. Great Housekeeping Service. Value for money

Pieces of hill

ملاحظة Tripadvisor 1.0/5

FrequentFlier604588 Couples - 14/09/2018 تقييم TripAdvisor المعتمد

Not cleaning at all .Black baktria in the shower.Old towels.Very bad bed and not cleaning at all.Staff hasn't any knowledge about hospitality and not suitable for work any any hotel even 1 star.Not advise at all.

Poor management

ملاحظة Tripadvisor 2.0/5

O2306YOnan Business - 28/08/2018 تقييم TripAdvisor المعتمد

What is offered against proposed is totally different. Room with view of the city is a lie. Cleaning is minimum, fridge did not work.....and the price is terrible. i will never go back there.This hotel is a chaos, totally dezorganized.

No Good Enough

ملاحظة Tripadvisor 1.0/5

walnutward Business - 20/08/2018 تقييم TripAdvisor المعتمد

Check in and Check out very poor, either staff don't understand their own system or it does not work at all, a guest before me on check in and check out had the same issues, Not a language barrier.Apparrently was upgraded from a standard room I would hate to see a standard room if that's the case, wall paper peelng, lights not working, a wardrobe door half haning off that I had to fix myself.I pulled back the sheets and found hairs, and the sheets themselves had a number of obvious repairs. the bathroom floor was sticky, the shower soap dish not fitted properly, the aux shower head fixing to wall falling off, and the drain blocked so that after a minute the tray starts to fill up.The lighting in the room and switches to use them are useless/Am quite used to city centre hotels but when you can feel the vibration of a bus going by 40ft below that's disturbing at 5 in the morning.I was there for two nights when I returned at 20:00 hrs expecting that the room would have been cleaned etc, I found two bottles of water, that's it, bin not emptied beds not turned down, bathroom not cleaned which is what I would expect.I expect to be going to Istanbul two to three times a year but will not be using this Hotel or the chain

جميلة

ملاحظة أراء العملاء 4.5/5

مجهول العائلات - 20/06/2018 تقييمات مؤكدة لفندق ALL

ممتازة جدا

سعود ا.

ملاحظة أراء العملاء 3.5/5

سعود ا. المسافرون المنفردون - 06/06/2018 تقييمات مؤكدة لفندق ALL

موقع الفندق غير مناسب وجود كلاب ظاله ومتسولين امام الفندق

ملاحظة أراء العملاء 5.0/5

Saad A. A. العائلات - 23/03/2018 تقييمات مؤكدة لفندق ALL

ممتازة

تقييمات 20 الأحدث

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