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Novotel Bur Dubai Hotel 4 stars

Customer review rating 4.5/5 344 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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Novotel Bur Dubai
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+ 12 Services

Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Dubai Assured and ALL SAFE certified hotel

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bur Dubai

Dubai Healthcare City
Umm Hurair 2
 dubai
united arab emirates

Tel: +97148716600

Fax: (+971)4/3179508

Check-in from 15h00

Check out up to 12h00

  • RTA BUS :  13B AND C7 HEALTHCARE CITY

  • DUBAI METRO :  GREEN LINE HEALTHCARE CITY

  • By plane

    AL MAKTOUM At 40km / 24.85 miles

  • By plane

    DUBAI INTERNATIONAL At 5km / 3.11 miles

  • By train

    DUBAI METRO At 0.1km / 0.06 miles

GPS :25.233, 55.3208

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Enjoy the extra privileges and peace of mind that come with our Executive room. Stunning views from the 11th floor onto Downtown Dubai or Dubai Creek.

Superior Double with 1 double bed and 1 sofa bed.

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Twin Room.

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Double with 1 sofa bed a private balcony.

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Twin Room with private balcony.

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Executive Room with 1 double bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

HangOut Cafe

Type of cuisine: International

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

GOURMET BAR

The Gourmet Bar by Novotel located on the ground floor is both a relaxing lounge and a laid back restaurant. It is open 24 hours a day and is the perfect spot for informal meetings and casual get-togethers.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

HangOut by the Pool

The HangOut by the Pool features beautiful views over the Dubai Skyline including friendly service and is the perfect place to relax and socialise during the day or after work.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 19 people

Find out more

Our guest reviews for
Novotel Bur Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

344 reviews

tripadvisor

TripAdvisor Rating 4.5/5

267 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Clean and new facilitiy

Customer review rating 4.5/5

Adriana Business - 16/06/2021 Confirmed reviews ALL

I was impressed how well maintained the whole facility and neat the hotel was. The staff made my 2 months very pleasant, comfortable and easy. They are extremely helpful, friendly and well trained. Big thanks to Samir Khalil who assisted me from the beginning of the move until the end of my staying. Amal, James and Sherif were so friendly and professional at the reception; always welcoming everyone with a big smile and addressing me by name. Also the restaurant staff (Michele and Ravi) from always pay attention to small details, as my preferred drink! Congratulations on the well trained staff

Dear Adriana B., We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Novotel Bur Dubai with us. I am grateful for your compliments towards our staff, whose kindness, helpfulness is one of our hotel’s greatest strengths, and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Great stay

Customer review rating 5.0/5

Ahmef Business - 14/06/2021 Confirmed reviews ALL

From all sides I do recommend the hotel (staff . Service . Cleaning. Also great location )

Dear Ahmed H., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Very quiet

Customer review rating 3.5/5

Anonymous Solo - 13/06/2021 Confirmed reviews ALL

Good hotel overall with excellent service and in a quiet location

Dear Stephane l., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Great hospitality

Customer review rating 5.0/5

Shah F. Business - 09/06/2021 Confirmed reviews ALL

Excellent hotel with excellent location,extremely clean & comfortable . I'm always warmly welcomed by the friendly reception staff. I Would definetely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you to all the staff for great hospitality.

Dear Shah F., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Hospitality and nice services.

Customer review rating 4.5/5

S. H. O. Business - 09/06/2021 Confirmed reviews ALL

I have a pleasant trip stayed at your Hotel. Keep up the good work. Hope to see you again soon.

Dear Hlaing O. S., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Peacfull and overall nice.

Customer review rating 4.5/5

Moath Couples - 05/06/2021 Confirmed reviews ALL

Location is perfect i hate traffic jams and the location is far from any. easy access to all areas and is on average not more than 20min of everything. Also a metro station is nearby.

Dear Moath a., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel especially location. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Good stay

Customer review rating 4.0/5

Abdallah H. Families - 02/06/2021 Confirmed reviews ALL

Very pleased with the overall stay and the good service from the reception to housekeeping and security

Dear Abdallah H., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Nice stay

Customer review rating 4.5/5

Anonymous Business - 01/06/2021 Confirmed reviews ALL

Cooperative staff, smiley

Dear Mohammed K., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Amazing Experience, Hotel is near from Metro station, Nice and Neatly clean, well furnished.

Customer review rating 5.0/5

Abhishek V. Couples - 31/05/2021 Confirmed reviews ALL

Hotel overall experience was really great, check-in was but dry. But the lady name Amal really a star. I planned for this stay and it was been charged already, but due some sudden situation I have to cancel or move on other date. Due to some technical issues I was unable to make, but my Fiance tried to communicate with Amal and she helped us to make date change instead of canceling the plan and on that she arrange an upgrade with welcome amenities. It was really great.

Dear Abhishek V., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Amal. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Good location, nice staff, excellent stay

Customer review rating 5.0/5

Joseph Families - 30/05/2021 Confirmed reviews ALL

Everything was smooth from check in to check out. The location was great. The staffs are nice and accommodating. Will come back for sure. I just hoped they were more proactive. Booked this 2-night stay for a birthday celebration, no greetings or whatsoever. Other hotels Ive stayed to before provided a slice of cake and fruits on our room with birthday greeting when we checked in which surprised us. But nonetheless, Im still happy with my stay here. I just hope next time you go the extra mile and check booking notes or the ids for special occasions. That would make the guests' stay more memorable.

Dear Joseph Cyril C., First and foremost, Happy Belated Birthday! Thank you for choosing to spend such an important event with us at Novotel Bur Dubai where our goal is to make our home feel like yours. We were most concerned to read your remarks on the birthday celebration you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Good location for my purpose

Customer review rating 4.5/5

Nehar Solo - 30/05/2021 Confirmed reviews ALL

Very good

Dear Nehar Ranjan C., Firstly we would like to thank you for the lovely review you shared following your recent visit to Novotel Bur Dubai and are delighted to read that we were able to match your holiday expectations especially location . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Good rooms and friendly staffs.

Customer review rating 2.0/5

Dr. M. M. Business - 28/05/2021 Confirmed reviews ALL

Checked in without any delay or difficulty. The reception staff was really friendly and helpful. Rooms are good enough for the amount i had paid. One of the dishes ordered via room service was bit salty, gave a feedback immediately and the manager contacted me. He was nice too. Breakfast buffet did not have too many options. But staffs in the restaurant were really friendly. Only issue i had faced was on the pathway to parking within the hotel. The pathway was very narrow and my vehicle got hit on the wall near one of the hair pin bends while i was vacating the hotel. Paint on the vehicle got damaged and got a dent as well (CC TV cameras could be checked), and i lost money for repairing. I did not have the time to inform anyone in the hotel at that time and i know that wouldn't help me either. If i knew about this narrow pathway to parking i wouldn't have taken my vehicle there. Anyway i appreciate the staffs working there. Thanks, Dr. Manjit M.

Dear Manjit M., Thank you for taking the time to share your feedback. We have taken good note of your concerns which will be shared to the concerned departments. Rest assured that appropriate measures will take place as needed. Please accept our sincere apology for the inconveniences caused. On a lighter note, we are pleased to know that you’re satisfied with our team friendliness and the value for the room. We highly value your thoughts and feedback as it is important for us to know which areas we are in need of improvement. Thank you for your patronage and we hope to have the opportunity to welcome you back in our hotel. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Excellent

Customer review rating 5.0/5

B. Families - 28/05/2021 Confirmed reviews ALL

Location is quite and good. Recommending executive room. Need to clean windows from outside

Dear Ahmed B., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Good stay

Customer review rating 5.0/5

Ibrahim Couples - 28/05/2021 Confirmed reviews ALL

James reception was very good. Great customer service. Room cleaning was not that good bathroom was not cleaned properly. There was hair on the phone

Dear Ibrahim K., We very much appreciate your comments regarding your stay at Novotel Bur Dubai . It is always a pleasure to receive positive feedback. I will share your comments with our team especially James. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, we are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Novotel we strive to provide total confidence in this area being fully aware that hygiene and Cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Mid level hotel

Customer review rating 3.5/5

Ahmad A. Q. Business - 27/05/2021 Confirmed reviews ALL

Nice if you need a hotel in a business trip. The room space not bad, parking available but you will park your car by your self (better for me), very clean hotel and they care a lot about COVID 19, the breakfast buffet is good but you are not allowed to take by yourself because of COVID, i needed a bottle of water it took me 3 phone calls and they brought it after more than hour!, they don't give slippers as other hotels. The location is excellent and easy to approach. Compared to Dubai hotels you may get better service in 3 stars hotels note that this is a 4 stars hotel

Dear Ahmad A., Thank you very much for the time you spent to share your personal impressions of your stay at Novotel Bur Dubai.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Fairly new hotel close to Wafi Mall at reasonable prices

TripAdvisor rating 5.0/5

MargaretinParis 08/04/2021 TripAdvisor review

The hotel was very good value for money and as I'm a gold member of the Accor loyalty programme, I got an upgrade to a suite after a very nice welcome from Diksha. It's close to the Wafi Mall, the Raffles hotel and the Sofitel Dubai The Obelisk. There's a small exercise room. Since the rooftop swimming pool is quite small, about 15 metres long, you can always buy a day pass to use the pools at the other hotels. You have a very nice view of them from the rooftop. It's very convenient for getting a PCR test close by for AED 150 at the Emirates Speciality Hospital 24 hours a day without an appointment but with a rather long queue. The hotel opened in November 2019 so the rooms are in good condition and my small suite was fine with a dining and living area and a large bedroom with a desk and two armchairs. There was a minibar in each room which was nice as I had done some shopping at Marks & Spencer at Festival Mall and had dinner in the room. I had an enjoyable stay there and would come back again.

Dear MargaretinParis, Thank you for taking the time to share with us your feedback. It is always rewarding to receive positive comments and appreciations on the service of our colleagues especially from our loyal guests, rest assured that this will be shared with them. We are proud of the quality service we offer to our valued guests such as yourself. In this regard, we are happy to learn that you have enjoyed your stay with us and that our services lived up to your expectations. Your enthusiasm for our hotel will be a great source of motivation for the entire team. Thank you once again and we hope to welcome you back home in the near future. Sincerely, Ossama Al Kenzy Executive Assistant Manager

Comments

TripAdvisor rating 4.0/5

jniclause Business - 28/02/2021 TripAdvisor review

Good service and pleasant staff. Good price for this type of room and services. Location in middle of hospitals is during this time à Little bit anxiogen.For business purposes remain perfect. Due to Covid-19 restrictions didn t use so much hôtel some of hôtel facilities.

Dear jniclause, Thank you for taking the time to share with us your feedback. It is always rewarding to receive positive comments and appreciations on the service of our colleagues, rest assured that this will be shared with them especially. We are proud of the quality service we offer to our valued guests such as yourself. In this regard, we are happy to learn that you have enjoyed your stay with us and that our services lived up to your expectations. Your enthusiasm for our hotel will be a great source of motivation for the entire team. Thank you once again and we hope to welcome you back home in the near future. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

excellent

TripAdvisor rating 5.0/5

elhamrzn Business - 22/11/2020 TripAdvisor review

My stay in Novotel Bur Dubai was so pleasant. The staff were friendly and caring. House keeping service was excellent, especially with Niteshchttri. He was so responsible, kind, polite, and timely. The price was so economical during the time of pandemic. I highly recommend this place.

Dear Ms. Elham, Thank you for your kind words, we are delighted to read how our team delivered above and beyond your expectations. The appreciation you have for Chettri and the rest of the team will give us the motivation to continue and keep on enhancing our services. Our hotel, Novotel Bur Dubai – Healthcare City, is well known for its comfortable rooms and most especially for the Personalized Guest Experience that we deliver for everyone. Once again thank you very much and we look forward to make you "Feel Welcome"! Sincerely, Yasser Ahmed l General Manager

nice location

TripAdvisor rating 3.0/5

Trip58367489902 Business - 04/02/2020 TripAdvisor review

the location was suitable for me as i was attending a training in health city , room is good , sofa bed is not comfortable , , check in and out is fast , breakfast limited and need to have more variety , in general i like it

Dear Guest, Thank you for taking time and sharing with us your stay experience at Novotel Bur Dubai – Healthcare City. We are happy that you find our hotel and services up to your satisfaction and that we are your recommended hotel. Our breakfast menu is with different varieties and we are sorry that it was not up to your expectation. However we have shared this feedback with our team to improve the breakfast experience. We always strive to continuously improve the quality of our services and thank you for taking time to share your opinions. We all look forward to welcoming you back in Novotel Bur Dubai – Healthcare City. Sincerely, Bruno Fischer, General Manager

GOOD

TripAdvisor rating 5.0/5

nvk03031974 Family - 06/01/2020 TripAdvisor review

Good neat and clean hotel with small gym and roof terrace swimming pool. The reception staffs are very friendly. On other hand food is costly and taxi availablity near hotel is bit difficult due to its remote location.

Dear Guest, Thank you very much for taking time and sharing with us your stay experience. We are very happy that you find our hotel and services up to your satisfaction and liked the cleanliness of the hotel and the personalized guest experience delivered by our colleagues. We look forward to your next visit and we hope this time you enjoy not only the hotel but the places to visit as well. The hotel's location is the most ideal for tourists travelling to Dubai for having the most convenient access to the public transport. Our concierge team will be more than happy to assist you find your way around the Healthcare City. We look forward to see you again. Sincerely, Bruno Fischer General Manager

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