Mercure Ambassador Ulsan

Customer review rating (ALL Rating) 4.4/5 148 reviews

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7 Gangdongsanha 2 ro BukGu, Bukgu, 683260 ULSAN, South Korea

Description

Hotel extras

  • 20 minutes away from Ulsan Airport

  • Rooms with stunning ocean view

  • 2 minuites walk to Jeongja beach

  • 20 minutes from downtown Ulsan

  • Great location, quiet place to stay

Our accommodation(s)

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Hotel location

Mercure Ambassador Ulsan

7 Gangdongsanha 2 ro BukGu, Bukgu
683260 ULSAN
South Korea

GPS:35.625662, 129.441716

Telephone
Fax +82 52-980-1109

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

OPUS Restaurant

Breakfast information Adult 35,000won Child(7~13) 18,000won * ACCOR+ membership 20% off breakfast only

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  148 reviews

TripAdvisor Rating  4.6/5  154 reviews

Certificate of excellence 2024

위치는 좋음. 객실청소상태 불만 . Location is good. Room cleaning is not satisfactory.

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Hello. I stayed in hotels for over 100 days last year, both domestically and internationally. Even so, I never complained about the room cleaning. This time.. I think I have to tell you. The moment I took off the blanket, I found hair in various places on the mattress and blanket, and it was so absurd that I laughed more than I was angry. I thought the room assignment was wrong. I suspected that the bed was in a state where someone had checked out and not cleaned it. So I asked to change the bedding. My request was kindly accepted, and the staff was kind as well. The location of the hotel, the size of the room, and the staff's response were all good, so I would like to visit again, but the room maintenance condition I was unlucky that day, so I wish they had paid a little more attention. Thank you. 안녕하세요. 저는 작년에 국내외를 합쳐서 100일 이상 호텔에 묵었습니다. 그래도 객실 청소에 대해서는 불평한 적이 없습니다. 이번에는..말씀드려야 할 것 같습니다. 이불을 벗는 순간 매트리스와 이불 여기저기에 머리카락이 발견되었고 너무나 황당해서 화내기보다 웃음이 더 났습니다. 객실 배정이 잘못된 줄 알았습니다. 침대가 누군가 체크아웃하고 청소를 안 한 상태일 거라고 의심했습니다. 그래서 침구를 바꿔 달라고 부탁드렸는데 제 요청은 친절하게 수락해주셨고 직원들도 친절했습니다. 호텔 위치, 객실 크기, 직원들의 대응 모두 좋았습니다. 그래서 다시 방문하고 싶은데 객실 관리 상태가 그날은 운이 없어서 조금 더 신경 써주셨으면 합니다. 감사합니다.

L. Jungmyung님께, 소중한 시간을 내어 Mercure Ambassador Ulsan 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다. Mercure에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 고객님의 의견은 호텔 서비스 문제점을 해결하고 향후 그러한 문제가 더 이상 발생하지 않도록 하기 위한 기준으로 반영됩니다. 호텔 이용 중 경험한 불만 사항이나 문제점을 말씀해 주시면 본 호텔이 향후 보다 나은 서비스를 제공할 수 있는 밑거름이 될 것입니다. 감사합니다.

well located Easy access to beach

Customer review rating 3.5/5

K. Families - Confirmed reviews ALL

our family visit this hotel quite often However this time was not any more special.

K. In Sook님께, Mercure Ambassador Ulsan 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다.

Nice new hotel

TripAdvisor rating 4.0/5

GoPlaces29348682579 Families - TripAdvisor review

Nice new hotel on a black sand beach. Rooms are nice but small. Beds are comfortable. Partial ocean view was nice. Breakfast is 28,000 but there is Starbucks a block away and several restaurant options within walking distance. Hotel is 30 min north of Ulsan city. Not much for tourist activities other than the beach. But a nice stop between other destinations. Would stay here again.

Fantastic View But Not A Four Star Hotel

TripAdvisor rating 3.0/5

invisipics TripAdvisor review

My wife and I stayed at the Mercure Ambassador Ulsan for a week in October 2024. The positives first: the view over the sea of Japan is fantastic. We had an end room (911) which actually had two windows both of which gave sea views. The room itself is fine and of a good size, the bed comfortable and the bathroom small but functional. The shower is excellent. We could argue about the merits of a fitted carpet but there we are. Underground parking is available for free. However, this is not a four star hotel. The staff look miserable and most of them are not prepared for foreign visitors, which is surprising given the many business people who must come to Ulsan. The standard of English is poor in general and there seems no desire to accede to client wishes. It was fortunate that I speak some Korean. Some examples: the same single 2 min. 20 sec. track of manic big band music played in a loop over and over again during the seven breakfasts we experienced. I asked twice for this to be changed and I spoke in Korean to avoid any confusion. The man in the suit laughed and the girl in the breakfast room just said "Noooooo." As a musician whose music was listened to in 49 countries last week, this jarred on my nerves. Silence would have been preferable. The first couple of mornings we had breakfast on the terrace. Then the weather got really bad and the terrace was understandably closed. However, when the weather improved and we wanted to go outside, the girl made a half-hearted gesture to open the door as if opening the lock was an impossible conundrum and the suit I asked afterwards cited bad weather as the reason for not opening the door. After breakfast we went up a floor and sat outside in the "Healing Garden." No wind outside and very pleasant to sit out even if the sky was gray. You have to drink the fruit juice in paper cups (fours star hotel?) There are glasses but they are deliberately hidden beneath the counter under dishcloths. One morning I went back to get a second coffee shortly before 9:30. The girl thrust a paper cup into my hand and said "Closed." It was like being attacked by a kitten. She got really angry. I finally poured my coffee from the china cup to the paper cup and took it to go as she wished. It was 9:30 (closing time for breakfast) on my watch as we walked out. We left some laundry to be done at the desk. 24 items. 21 came back. I went and explained in Korean the items that were missing and they came back the next day. No apology and the girl at reception tried to tell us that there was an extra pair of socks in the order that we should have paid for. When I asked her if she wanted more money, she let it go, but this was downright bad faith as we had counted the items three times before handing them in to make sure of the numbers. And so on and so on. You should be aware that there is no restaurant dining in the evening. There is a limited buffet of a few plates at the bar under heat lamps but one would expect more than this in a serious hotel. There is a convenience store open late on the corner outside the main entrance which is useful and the welcome is better than at the hotel.

With good beach view and nice restaurant.

Customer review rating 5.0/5

Y K. Families - Confirmed reviews ALL

Nice staff were helpful, and the restaurant was good. Room was clean.

Dear Yoonsang K., We very much appreciate your comments regarding your stay at the Mercure Ambassador Ulsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 105 reviews 7.8/10 Location
  • 189 reviews 9.3/10 Room
  • 74 reviews 9.2/10 Service
  • 73 reviews 9.5/10 Breakfast
  • 72 reviews 9.7/10 Cleanliness
  • 63 reviews 8.4/10 Comfort
  • 55 reviews 9.8/10 Beach
  • 44 reviews 9.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.