Mercure Langkawi Pantai Cenang 4 stars

Customer review rating (ALL Rating) 4.5/5 787 reviews

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Lot 2500 Jalan Pantai Cenang, Mukim Kedawang, Pulau Langkawi, 07000 Langkawi, Malaysia

Description

Hotel extras

  • The hotel is only walking distance from the famous Cenang Mall, public beach and night market.

  • It is within close proximity to famous local and international dining hot spots.

  • It offers easy access to Grab private hire services, taxis and vehicle rentals.

  • The hotel is within walking distance from Underwater World Langkawi.

  • The hotel offers convenient access to money changers, ATMs, pharmacies and Spa Treatment

Our accommodation(s)

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Hotel location

Mercure Langkawi Pantai Cenang

Lot 2500 Jalan Pantai Cenang, Mukim Kedawang, Pulau Langkawi
07000 Langkawi
Malaysia

GPS:6.29091, 99.72915

Telephone
Fax +60 4-952 5889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RICE GARDEN

Savor local and international cuisine for breakfast, lunch and dinner at Rice Garden, our all-day dining restaurant. Enjoy steaks, Mee Rebus King Prawn, salad, sandwiches and satay prepared by our chefs at our interactive kitchens located on 3rd floor wit

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  787 reviews

Customer review rating 3.5/5

Mohamed N. Couples - Confirmed reviews ALL

Wonderful staff, to name a few Shaz, Alif, Isna and Disappointed with the room AC, lighting and pillows Duvet not fitting the bed Had breakfast and noticed even at 9:30 no replenishment of food was done

Dear Mohamed N., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our location and the exceptional service provided by our staff. However, we regret that your experience with the room amenities and breakfast service did not meet your expectations. Your comments regarding the air conditioning, lighting, pillows, and breakfast replenishment will be reviewed as we strive to improve our guest experience. Sincerely, Hidayah Soberi Guest Experience Executive

Customer review rating 4.0/5

Mark G. Friends - Confirmed reviews ALL

I recently had the pleasure of staying at the hotel and would like to commend Hiddayah and Azzah at the Reception for their exceptional service provided throughout my stay. From check-in to departure, every staff member was warm, attentive, and highly professional. And I want to commend Thapa &Rojesh from housekeeping dept. for making sure our room is spotless clean, supplied with clean towels. The hospitality extended by the team truly made the experience memorable. The staff consistently went above and beyond to ensure comfort and satisfaction, always greeting guests with genuine smiles and prompt assistance. The hotel was beautifully maintained, and the overall atmosphere reflected a high standard of care and excellence. Thank you to the entire team for making the stay so enjoyable. I look forward to returning again in the future.

Dear Mark G., Thank you for taking the time to share your delightful experience at Mercure Langkawi Pantai Cenang. It brings us immense joy to hear that you enjoyed your stay and that our team made a positive impact on your experience. I am particularly pleased to know that Hiddayah, Azzah, Thapa, and Rojesh provided you with exceptional service and contributed to maintaining the high standards we strive for. Your kind words about their attentiveness and professionalism will certainly be shared with them, as they will appreciate your recognition. It is our goal to ensure that all guests feel welcomed and comfortable, and I am glad that our efforts resonated with you. Moreover, your observations regarding the hotel's maintenance and atmosphere are greatly appreciated. We are committed to providing a clean and inviting environment for all our guests, and it is gratifying to know that this was reflected during your stay. We thank you for your commendation and for choosing our hotel for your visit. Your satisfaction is our priority, and we look forward to welcoming you back on your next trip to Langkawi. Please do not hesitate to reach out if there is anything specific you would like us to prepare for your next stay. Sincerely, Hidayah Soberi Guest Experience Executive

Customer review rating 5.0/5

Edgar T. Couples - Confirmed reviews ALL

Langkawi was our last stop in our travel in Malaysia. The selection of the hotel was the best decision that we made. First, the location is perfect it is close to main street, but far enough to avoid the noise, the hotel got a nice and relaxing vibe., and the beach is walking distance. When we arrived the person in the counter help us with everything, they were attentive and polite at all times, despite of our early arrival they made possible an early check in, something that we really appreciated 👍🏾. The room was big enough and and spotless. The housekeeping was magnificent. The pool is clean and the environment around it is calming and peaceful. The food in the restaurant is the best, good quality, amazing taste and the customer service was perfect. The staff that you have in that area the are really knowledgeable about the food and drinks in the menu.

Dear Edgar T., Thank you for taking the time to share your wonderful experience with us at Mercure Langkawi Pantai Cenang. We are delighted to hear that you found our location to be ideal, balancing proximity to the main street with a serene atmosphere, allowing for a relaxing stay. It is gratifying to know that our team was able to accommodate your early arrival and provide you with attentive service right from the start. We take great pride in maintaining high standards in our accommodations, and it is rewarding to learn that you found your room spacious and impeccably clean, thanks to our dedicated housekeeping team. Your compliments regarding the tranquility of our pool area and the overall ambiance are much appreciated, as we strive to create a calming environment for our guests. Moreover, it is wonderful to hear that you enjoyed the culinary offerings in our restaurant. We pride ourselves on providing high-quality food and exceptional service, and I will ensure that your kind words are shared with our restaurant staff, who work diligently to deliver an outstanding dining experience. Thank you once again for your positive feedback. We look forward to welcoming you back to Mercure Langkawi Pantai Cenang in the future for another memorable stay. Sincerely, Hidayah Soberi Guest Experience Executive

Customer review rating 1.5/5

Siddharth J. Couples - Confirmed reviews ALL

The reception staff was not helpful at all. I asked for a insect killer as my car got some insects in the hotel parking. They straight up refused. Also they were not helpful for even small requests. It also seemed like they were racist. However the helpers were good. They helped us with the luggage and parking. I would highly suggest you to bring better reception staff. I rate my experience poor.

Dear Siddharth J., Thank you for your feedback regarding your recent stay at Mercure Langkawi Pantai Cenang. I sincerely apologize for the experience you encountered with our reception staff. It is disheartening to hear that you felt your requests were not met with the level of assistance and professionalism that we strive to provide. Your comments regarding the reception staff's conduct are concerning, and I assure you that we take such matters seriously. I am pleased to hear that our helpers provided you with the assistance you needed with your luggage and parking; they embody the service standards we aim to uphold. Your suggestions for improvement are invaluable, and we will certainly consider your feedback as we continuously work towards enhancing our guest experience. Should you wish to discuss this matter further or have additional concerns, please feel free to reach out. Sincerely, Hidayah Soberi Guest Experience Executive

Customer review rating 5.0/5

M. R. M. T. Solo - Confirmed reviews ALL

very good

Dear M. R. M. T., Thank you for taking the time to share your positive feedback. We are delighted to hear that you had a very good experience during your stay with us. Your satisfaction is our utmost priority, and we look forward to welcoming you back in the future. Sincerely, Hidayah Soberi Guest Experience Executive

Other web-users rate our hotel

  • 1,263 reviews 9.8/10 Location
  • 1,330 reviews 7.7/10 Room
  • 1,333 reviews 8.3/10 Service
  • 18 reviews 7.8/10 WiFi
  • 626 reviews 7.4/10 Cleanliness
  • 565 reviews 8.4/10 Breakfast
  • 417 reviews 9.6/10 Beach
  • 5 reviews 9/10 Sustainability

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