Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 1,268 reviews

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Mercure Darwin Airport Resort - Image 1
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Mercure Darwin Airport Resort - Image 4
2 Henry Wrigley Drive, Eaton, 0820 DARWIN, Australia

Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

2 Henry Wrigley Drive, Eaton
0820 DARWIN
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,268 reviews

TripAdvisor Rating  3.4/5  958 reviews

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

You need more receptionist to assist the long queue. There is no day that I checked in that we have to wait to get our room. We are all exhausted from our flights and the next thing we need is a good rest and not to wait again for a long queue at the hotel reception. Thank you and hope it gets sorted

Dear Joey D., Thank you for taking the time to share your feedback about your recent stay at Mercure Darwin Airport. We truly appreciate hearing about your experience and value your input. We completely understand how frustrating it can be to wait in a long queue, especially after a long flight when all you want to do is relax and settle in. We sincerely apologize for any inconvenience this caused during your check-in. Your suggestion about adding more reception staff is incredibly valuable, and we’re currently reviewing ways to improve the check-in process. Our goal is to ensure that guests are greeted promptly and efficiently, especially during busier times, and we’re committed to making adjustments to enhance this experience. We really appreciate your patience and understanding, and we hope that your future stays with us will be much more enjoyable and restful. Thanks again for sharing your feedback—it plays a vital role in helping us continue to improve. Warm regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Newly renovated rooms are much more in line with what's expected of a Mercure hotel

Dear Ryan W., Thank you for taking the time to share your feedback about your recent stay at Mercure Darwin Airport. We truly appreciate your input and are grateful for the opportunity to learn about your experience. We’re delighted to hear that you were pleased with our newly renovated rooms and that they met your expectations for a Mercure hotel. We also appreciate your comments regarding the Wi-Fi connection speed. We understand how important it is to have a fast and reliable connection, and we\'re actively working on improving this to enhance the experience for all our guests. We look forward to welcoming you back soon and hope to provide an even better stay next time! Warm regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Told I had no booking

Customer review rating 0.5/5

Julie H. Business - Confirmed reviews ALL

Terrible, after a long flight I was told I had no booking. It was booked by my work. I was told thete wete no other rooms. When I said to the male person 'well I suppose there is no pint in me standing here any longer' he relented and found me a room that I had to pay for out of my own account. My booking agent looked into it and has told me their original booking and payment were there and I would be reimbursed onto my card.....still waiting!!! I'm scarred to stay here on my next FIFO contract.

Poor poor and poor

Customer review rating 1.0/5

Trevor 0. Solo - Confirmed reviews ALL

I have never been one to complain but it was just awful. 1. The house keeping wasn’t don’t on Sunday 2. I woke up so itchy on Monday morning 3. A pipe started to repairs this terrible noise in my last night I have a video of it if you care to want it 4. Not once in the booking was it stated that the reception is not at the Novatel and you will have to walk a long way to get to you room on the dark 5. They couldn’t accommodate my request to move me to the novatel for my stay as they said they are different hotels. Which is hard to believe as the Mercure uses Novatel as a full time reception now so that’s incorrect by your staff. And it was Never mentioned when booking that Mercure is a long walk time to room and when I said can I be moved to novatel they said it’s separate hotels which is a bit contradictory 7. The phone didn’t work so when had to call reception I had to use my mobile and go through the long way with all the promos etc 8. I will give you 3 days to get back to me otherwise I will be putting a faking review against your hotel as I have stayed there many times but this was just poor. I wait your urgent reply

Great room and lovely comfortable beds. Staff very helpful

Customer review rating 5.0/5

Gary N. Couples - Confirmed reviews ALL

Could not have wanted for better service and accommodation. Thanks heaps

Dear Gary N., Thank you for taking the time to share your feedback about your recent stay at Mercure Darwin Airport. We truly appreciate your input and are grateful for the opportunity to hear about your experience. We’re thrilled to hear that you enjoyed your room and found the beds comfortable. It’s also wonderful to know that our staff helped make your stay even more enjoyable. We truly appreciate your kind feedback and are so glad we could provide you with such a positive experience. We look forward to welcoming you back soon and ensuring you have another fantastic stay with us! Warm regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 428 reviews 8.6/10 Location
  • 919 reviews 5.4/10 Room
  • 758 reviews 7.1/10 Service
  • 23 reviews 3.6/10 WiFi
  • 390 reviews 8.8/10 Pool
  • 325 reviews 4.7/10 Comfort
  • 279 reviews 4.8/10 Cleanliness
  • 221 reviews 3.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.