Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 485 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

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Hotel location

Novotel Darwin Airport

2 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.407074, 130.880038

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  485 reviews

TripAdvisor Rating  3.5/5  495 reviews

Well Located

Customer review rating 3.0/5

Mhd Business - Confirmed reviews ALL

I wish my stay could have been better. No freezers or microwave in the room. I travel to remote communities and purchased some goods that required to be frozen, but no freezer. I asked if I could freeze my food in a freezer and I was told to go over to the Cossies Restaurant and I was then told I can’t store my goods there. I came back and asked on of the managers and a staff member took my goods to the staff from freezer. I also asked if I could use a microwave same thing happened. Sent over to Cossies and I was then again told I can’t use the microwave. Went back to reception they asked again and this time they got a staff member to heat up what I needed. What a shame this happened to happen. Otherwise I would have had a enjoyable stay.

Dear Ms. Mary H., I am sorry to hear about your experience during your stay. We deeply apologize for the inconvenience you faced regarding the lack of freezers and microwaves in the room. Please note that our hotel offers microwaves and standard-size refrigerators in our two-bedroom apartments. However, your booking was confirmed for a standard room with a queen bed, which does not include these amenities. Nevertheless, we are more than happy to assist guests with heating food or storing perishable items in our restaurant. We apologize for any inconvenience caused by our staff's lack of communication in addressing your request. Your feedback regarding the challenges you encountered with storing and heating your foods is concerning, and we understand how frustrating this must have been for you. We will address this matter with our team to ensure better communication and assistance in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future. Once again, thank you for your feedback, and hope to welcome you again. Kind Regards, Panadda Duangpanya Duty Manager Novotel and Mercure Darwin Airport

Good location and helpful staff

Customer review rating 4.5/5

Kathy Business - Confirmed reviews ALL

Front desk staff greet me; always call the taxi. They have also copied information for me. They are happy to answer questions.

Dear Kathleen L., Thank you for taking the time to share your positive experience with the front desk staff. We're delighted to hear that you found the location convenient and the team helpful. Providing excellent customer service is a priority, and it's great to know that the staff has been accommodating and attentive to your needs. We look forward to welcoming you back for another pleasant stay in the future. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Amazing new pool and surrounds

Customer review rating 4.5/5

Lorna H. Families - Confirmed reviews ALL

A quick overnighter before heading home and we wish we had longer!

Dear Lorna H., Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed our amazing new pool and surrounds during your quick overnight stay. Your satisfaction is our priority, and we appreciate your positive comments. Should you ever find yourself with more time to spare, we would love to host you for a longer stay. Safe travels, and we look forward to welcoming you back in the future! Best regards, Desi Korina Front Office manager Novotel and Mercure Darwin Airport

Great renovations

Customer review rating 4.0/5

Sarah Business - Confirmed reviews ALL

The renovations to the outdoor area are looking great so far. I always receive a friendly and helpful welcome when I stay here.

Dear Sarah G., Thank you for taking the time to share your positive feedback about the ongoing renovations and the friendly welcome you receive during your stays. We appreciate your kind words and are thrilled to hear that you're enjoying the improvements to our outdoor area. We sincerely apologize for any inconvenience you've experienced regarding the invoice requests. Your feedback is important to us, and we want to ensure that we address this promptly. Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Illuminating ambience

Customer review rating 5.0/5

Dave Business - Confirmed reviews ALL

Great set up on arrival with an ambience fitting for a tropical destination…the illumination of the beautiful pool and the illuminating smiles of the lovely staff. Just what you need when string at midnight.

Dear David H., Thank you for your feedback, It's fantastic to hear that our tropical destination ambience, especially the beautifully illuminated pool, contributed to a positive experience. We take pride in creating a welcoming and enjoyable atmosphere for our guests, and your kind words serve as motivation for our team. We appreciate your recognition of the staff's illuminating smiles. Providing excellent service with a warm and friendly approach is what we aim for, and it's delightful to know that our efforts resonated with you. Thank you for choosing Novotel Darwin Airport. We look forward to the pleasure of hosting you again for another delightful experience. Warm regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 347 reviews 8.9/10 Location
  • 452 reviews 5.8/10 Room
  • 395 reviews 7.5/10 Service
  • 193 reviews 5.6/10 Cleanliness
  • 131 reviews 5.4/10 Amenities
  • 113 reviews 8.5/10 Pool
  • 111 reviews 5/10 Value
  • 73 reviews 5.9/10 Breakfast

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