Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 774 reviews

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2 Sir Norman Brearley Drive, 0812 DARWIN, Australia

Description

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

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Hotel location

Novotel Darwin Airport

2 Sir Norman Brearley Drive
0812 DARWIN
Australia

GPS:-12.407074, 130.880038

Telephone
Fax +61 8 8920 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  774 reviews

TripAdvisor Rating  3.5/5  570 reviews

Very convenient location

Customer review rating 5.0/5

Craig I. Business - Confirmed reviews ALL

New pool and outdoor area is great

Dear Craig Anthony I., Thank you very much for your comments regarding your stay at Novotel Darwin Airport. We are thrilled to hear that you enjoyed our location, the new pool, and the outdoor area. Moreover, we appreciate your constructive feedback on the new check-in area, which we will carefully consider. It is always a pleasure to receive positive feedback, and I will share your comments with our team. I am confident that this feedback will serve as encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Forced late check in

Customer review rating 1.0/5

Sarah Families - Confirmed reviews ALL

I called the hotel at 1pm asking if there was any chance I could check in early, the employee checked to see if our room was ready and told me it wasn’t and check in at 2pm. I arrived at 1:55pm and was told our room was still not ready and give it another 15minutes I unloaded our bags and sat with my two children in the hotel foyer. After 15 minutes I attempted to check in again only to be told to wait another 10-15 minutes. I returned to my kids and our bags and waited. Again, time passed and I tried again and was again told the same thing again and again and it’s now 3pm I expressed my extreme discontent and inconvenience it was sitting in the foyer with my kids waiting an hour only to be told to keep waiting. Finally at 3:20pm I was able to check in to our room but by this stage all our excitement for our staycation was gone!

Dear Sarah K., Thank you for taking the time to share your experience at Novotel Darwin Airport. We are sorry that your experience did not meet your expectations; Please accept my sincerest apologies. We regret that your room was not ready by 2 p.m. for check-in. Moreover, we apologize for the ant issue in the kitchen. Please rest assured that your comments have been passed on to the hotel management to address these issues and prevent future occurrences. At Novotel, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. We appreciate your sharing your concerns and hope you will give us the opportunity to better serve you in the near future. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Location good, bed comfortable.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

I wish you hadn’t “rebadged” the wonderful Chinese restaurant that used to be there.

Dear Ray W., We very much appreciate your comments regarding your stay at Novotel Darwin Airport. We are delighted to hear that you enjoyed our location and found the bed comfortable. However, we regret that you were unable to experience the cuisine at the Furlong Chinese Restaurant, which is no longer operating. But I am surely our food quality would satisfy your taste. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am confident this feedback will serve as encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Great service, well located and great amenities.

Customer review rating 4.5/5

Ms. R. Families - Confirmed reviews ALL

Had a great time for Father's day. Awesome weekend stay-cation. Our son had fun swimming in the pool throughout our stay.

Dear Riza M., We very much appreciate your comments regarding your stay at Novotel Darwin Airport. We are thrilled to learn that you had a great time celebrating Father's Day with us. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure this feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Good location, Room and Breakfast Average

Customer review rating 1.5/5

Andrew Business - Confirmed reviews ALL

Arrived at 1am to nice reception. Confirmed I had pre-booked breakfast which could be had in the Mercure buffet restaurant or the Novatel Alacarte restaurant. Room was clean but tired. I booked a Standard Queen and received a Double. Nothing really to report here other than lacking value for money. Arrived at Novatel Breakfast restaurant at 8am and was told that breakfast was not included in my room. A large pile of papers was waved at me to confirm that breakfast was not included (this was the nightly running sheet I presume) and that 'I could just take it up with reception when I checked out'. I opened the ALL App on my phone and showed the host my breakfast booking to which I got rolling eyes and a confirmation that 'he'd look into it'. I was then ignored for 10 minutes to which I got up and gave my order to the host (who was busy at the reception desk - total of 3 customers in the restaurant including myself at this stage). The host took my order which included an espresso coffee. The alacarte price for my breakfast would have been $25 (Bacon & Eggs $20 and an espresso coffee $5). I ate my breakfast and promptly left. Imagine my surprise when I got the bill after checkout and was charged extra for the coffee... I did send an email and was promptly told this was the way it was. Quite frankly... one of these things is not worth mentioning... all of them together added up to a lack of care.

Dear Andrew H., Thank you for sharing your feedback about your recent stay at Novotel Darwin Airport. I am genuinely sorry to hear that your experience did not meet your expectations, and I offer my sincerest apologies for any inconvenience caused. Upon reviewing your booking, I see that the breakfast package was indeed included with your stay at Cossie Restaurant, and we only charged for an espresso coffee at Novotel restaurant. I regret the issues you encountered at our restaurant. As a gesture of goodwill and to make amends, I would like to offer you a complimentary breakfast during your next stay. Please feel free to contact me directly at ja… so I can arrange this for you. At Novotel, we are committed to providing an exceptional service experience, and your feedback is invaluable in helping us achieve this goal. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

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  • 132 reviews 4.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.