Novotel Bishkek City Center 5 stars

Customer review rating (ALL Rating) 4.6/5 589 reviews

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Novotel Bishkek City Center - Image 1
Novotel Bishkek City Center - Image 2
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Novotel Bishkek City Center - Image 4
Manas Avenue, 16, 720010 BISHKEK, Kyrgyzstan

Description

Hotel extras

  • Prime central location in the vibrant heart of Bishkek, the capital city of Kyrgyzstan

  • 9 multifunctional spaces with top-tier equipment and WiFi for seamless meetings and events

  • Authentic Eurasian cuisine at «Archa» restaurant, crafted by expert chefs

  • Fitness and SPA facilities with a heated indoor pool, Finnish sauna, dry hammam, and massage

  • Elegant and stylish venue for unforgettable weddings and celebrations

Our accommodation(s)

Hotel location

Novotel Bishkek City Center

Manas Avenue, 16
720010 BISHKEK
Kyrgyzstan

GPS:42.869428, 74.587217

Telephone
Fax +996 312 988 989

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  589 reviews

Customer review rating 4.0/5

Julia H. Couples - Confirmed reviews ALL

This was a nice hotel with good facilities like the sauna and gym, both very useful during winter time. The staff were professional, friendly and managed a situation well. This situation was my booking error or only 1 guest, when in fact there were 2 of us; I had to make additional payment which is never a pleasant thing but the staff were professional in how they handled the situation and communicated with me. I will definitely stay here again if I go back to Bishkek!

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us at Novotel Bishkek City Center. We are delighted to hear that you enjoyed our facilities, particularly the sauna and gym, and found them useful during the winter season. It is also very rewarding to know that our team left a positive impression through their professionalism, friendliness, and clear communication. We truly appreciate your understanding regarding the booking adjustment and are pleased that our team was able to handle the situation in a professional and smooth manner. Thank you once again for your kind words and recommendation. We very much look forward to welcoming you back should your travels bring you to Bishkek again. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Customer review rating 5.0/5

Uigak C. Solo - Confirmed reviews ALL

My return flight was late evening and i wasnt sure of what to do but Novotel allowed me late checkout. So i was able to rest comfortably in the room

Dear Guest, Thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that our team was able to assist you with a late check-out and make your stay more comfortable before your evening flight. It is always our priority to accommodate our guests whenever possible and ensure they feel relaxed and well cared for. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Novotel again in the near future. Kind regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Customer review rating 3.0/5

Timur Y. Business - Confirmed reviews ALL

Very poor breakfast

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations regarding the breakfast and overall value. Please be assured that we take your comments seriously and will review them carefully to improve our services. We hope to have the opportunity to welcome you back in the future and provide a better experience. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Customer review rating 0.5/5

Maria D. B. Families - Confirmed reviews ALL

An absurdly constant drilling noise for work done right above our room went on for over 2 hours in the afternoon. While we understand work needs to be done in a hotel, when you pay over $200 for a room and need to rest after a 12-hour flight, we expected to be able to relax. We will not return to this hotel.

Dear Guest, Thank you for taking the time to share your experience with us. We were very concerned to learn about the disturbance caused by the drilling noise during your stay, and we sincerely apologize for the inconvenience you encountered. We fully understand how important a quiet and comfortable environment is—especially after a long 12-hour flight when rest becomes an immediate necessity. Although maintenance work is sometimes required to ensure the quality and safety of our facilities, it is our responsibility to manage it in a way that minimizes disruption for our guests. We regret that on this occasion we did not meet this standard, and we are truly sorry that your stay was affected to such an extent. In recognition of the inconvenience caused, and as a gesture of our commitment to guest satisfaction, we have credited 2,500 courtesy points to your account. We hope this will serve as a small step toward restoring your trust in our services. Your feedback has been shared with the relevant departments to ensure better coordination and communication in the future, so that similar disturbances can be prevented or managed with greater care. Providing a comfortable and peaceful stay is fundamental to our values, and we deeply regret that we fell short during your visit. While we understand your decision and respect your feelings, we sincerely hope you may consider giving us another opportunity in the future. Should you decide to return, please feel free to contact us directly—we would be grateful for the chance to ensure your next stay is handled with the utmost attention and comfort. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Customer review rating 5.0/5

Nadejda N. Business - Confirmed reviews ALL

Comfortable rooms, great overall experience, great breakfast, excellent customer service

Dear Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us, found your room comfortable, and appreciated our breakfast and customer service. Your kind words are a great encouragement to our team, and we look forward to welcoming you back to Novotel Bishkek for another enjoyable stay. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Other web-users rate our hotel

  • 204 reviews 9.6/10 Location
  • 331 reviews 7.8/10 Room
  • 473 reviews 9/10 Service
  • 9 reviews 9.6/10 WiFi
  • 198 reviews 8.2/10 Breakfast
  • 155 reviews 8.7/10 Cleanliness
  • 147 reviews 9.7/10 Vibe
  • 123 reviews 9.3/10 Wellness Area

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