Dear Guest, Thank you very much for your kind and warm feedback! We are especially pleased to know that you were welcomed with a smile each time you came and went during your stay. We truly appreciate your kind words about our team and are glad that you experienced such a friendly and helpful atmosphere throughout your visit. We look forward to welcoming you back to Novotel Bishkek City Center! Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek City Center

Dear Guest, Thank you very much for your kind review and high rating! We are delighted to know that you had a great overall experience with us. We are sorry that, due to your delayed flight and the earlier pickup time in the morning, you did not have enough opportunity to enjoy the hotel and its facilities during this stay. We hope that on your next visit to Bishkek, you will have more time to relax and experience everything Novotel Bishkek City Center has to offer. We look forward to welcoming you back! Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek City Center

Dear Guest, Thank you for taking the time to share your experience with us. We are pleased to know that you were generally satisfied with the hotel and its facilities. We also appreciate your honest feedback regarding the rate and the location. We understand that traffic congestion in Bishkek can sometimes make travelling to and from the hotel less convenient. Your comments regarding the overall value of the stay are also noted and appreciated. We hope to have the opportunity to welcome you back in the future and provide an even more comfortable experience. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek City Center

Dear Guest, Thank you very much for your kind feedback! We are delighted that you appreciated the professionalism, kindness and attentiveness of our team, as well as their strong English communication skills. We look forward to welcoming you back to Novotel Bishkek City Center! Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek City Center

Dear Guest, Thank you very much for taking the time to share such a detailed and wonderful review. We are delighted to know that your week-long business stay at Novotel Bishkek was comfortable and enjoyable. It is especially rewarding to hear that you appreciated the quiet and comfortable rooms, our swimming pool, sauna and hammam, as well as the quality of our breakfast and restaurant. Thank you also for your kind words about our team. Creating thoughtful experiences and paying attention to the small details is an important part of our service, and we are pleased that the traditional music performance in our lobby added a special touch to your stay. We look forward to welcoming you back to Novotel Bishkek City Center on your next visit to Bishkek! Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek City Center

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry that several aspects of your stay did not fully meet your expectations. We have noted your suggestion regarding 24/7 access to the gym. We also appreciate your comments about the breakfast coffee, and your feedback will be shared with the relevant team for further checking of the equipment and beverage quality. We also apologize for the inconvenience caused by the delay with your laundry delivery. We understand that having to contact the hotel again and remind the team about an order that was already expected could be frustrating. Thank you again for bringing these points to our attention. We value our guests’ feedback and hope to provide you with a more seamless experience on a future stay. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek City Center

Dear Guest, Thank you for taking the time to share such detailed feedback. We are sorry to hear that your recent stay did not fully meet your expectations. We take your comments regarding housekeeping, room amenities and the condition of the carpets seriously. Your observations will be shared with the relevant department leaders for further review and follow-up. We also appreciate your feedback regarding the breakfast offering and your interactions with our lobby team. Your comments are valuable and will be taken into consideration as we continue working to provide a more attentive and consistent guest experience. We hope to have the opportunity to provide you with a more comfortable stay on a future visit. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek City Center

Dear Guest, Thank you for sharing your feedback with us. We understand that the registration requirements for foreign nationals staying in Kyrgyzstan can be somewhat confusing, particularly as the information available on official government websites refers to the role of hotels in assisting guests with registration. We would like to clarify that our hotel does not carry out the registration of foreign nationals, as we are not legally authorized to perform this procedure. Registration, where required, must be completed through the relevant authorized authorities. We appreciate your understanding and hope that, despite this point of confusion, you had an otherwise comfortable and pleasant stay with us. Kind regards, Adinai Karbosova Guest Relations Supervisor

Dear Guest, Thank you very much for your high rating! We are delighted to know that you had a positive experience with us. If there is anything we can do to make your future stays even more enjoyable, please feel free to let us know. We look forward to welcoming you back again soon! Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek City Center

Dear Guest, Thank you very much for your wonderful review! We are delighted to know that you enjoyed your stay with us and appreciated our bright, clean and spacious rooms, delicious breakfast buffet and convenient location. We are also pleased to hear that our staff contributed to making your stay a pleasant one. If there is anything we can do to make your future stays even more enjoyable, please feel free to let us know. We look forward to welcoming you back again soon! Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek CityCenter

Dear Nino G., Thank you for your lovely review! We’re happy to know you found our hotel clean, comfortable, and conveniently located. We truly appreciate you staying with us. Regards, Aigerim Sultanalieva Front Office Manager

Dear Alexander S., Thank you for staying with us! We’re happy to hear you had a comfortable experience. We cannot wait to welcome you back soon! Regards, Aigerim Sultanalieva Front Office Manager

Dear Mr. Thomas L. C., Thank you for your lovely review! We’re so pleased to hear that you had a comfortable stay and enjoyed our cleanliness, breakfast selection, and convenient location. It’s especially wonderful to know that our team was helpful and made your experience more enjoyable. We truly appreciate your kind words and can’t wait to welcome you back again soon. Regards, Aigerim Sultanalieva Front Office Manager

Dear Ms. Hanna W., Thank you for sharing your experience! We’re glad you had a pleasant stay and enjoyed our convenient location in the heart of Bishkek. We hope to have the pleasure of hosting you again soon. Regards, Aigerim Sultanalieva Front Office Manager

Dear Guest, Thank you very much for your kind review! We are delighted to know that you had a comfortable stay and enjoyed our delicious food. It is also wonderful to hear that our friendly team contributed to making your experience a pleasant one. We truly appreciate your feedback and look forward to welcoming you back to Novotel Bishkek City Center for another enjoyable stay. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek City Center

Dear Guest, Thank you very much for your wonderful review. We are truly honored to be recognized as the best hotel in Bishkek. It is especially rewarding to know that our team's professionalism, training, and courteous service made such a positive impression on you. Your kind words are a great source of motivation for all of us. We sincerely appreciate your support and look forward to welcoming you back to Novotel Bishkek City Center for another exceptional stay. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek City Center

Dear Guest, Thank you very much for your wonderful feedback! We are truly delighted to know that you had such an enjoyable stay with us. It is especially rewarding to hear your kind words about Ms. Aizaada Amanova. We are proud to have such dedicated and professional team members, and your recognition of her efforts means a lot to us. Your compliments will certainly be shared with Aizaada and the entire team, as they serve as a great motivation to continue delivering exceptional hospitality. We look forward to welcoming you back again soon! Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Dear Guest, Thank you very much for your wonderful review. We are delighted to know that your stay at Novotel Bishkek City Center provided a comfortable and relaxing conclusion to your adventure. After 10 days of biking and camping, it is especially rewarding to hear that you appreciated the cleanliness of the hotel, the comfort of our facilities, and the hospitality of our team. Your kind words mean a great deal to us, and we are pleased that we could contribute to a memorable end to your journey. We hope to have the pleasure of welcoming you back again in the future. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek City Center

Dear Guest, Thank you very much for sharing your feedback with us. We are delighted to know that you enjoyed your stay and appreciated our helpful staff, delicious food, convenient location, cleanliness, and reliable internet connection. It is especially rewarding to hear that you plan to return in the future. We also appreciate your comments regarding our deposit policy. Please allow us to clarify that a deposit may be required in certain cases to enable charges to be posted directly to the room account. We understand that this may not always be the most convenient option, and we value your feedback as it helps us evaluate our procedures and guest experience. Thank you once again for choosing Novotel Bishkek City Center. We look forward to welcoming you back soon. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek City Center