Novotel Bishkek City Center 5 stars

Customer review rating (ALL Rating) 4.6/5 586 reviews

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Novotel Bishkek City Center - Image 1
Novotel Bishkek City Center - Image 2
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Novotel Bishkek City Center - Image 4
Manas Avenue, 16, 720010 BISHKEK, Kyrgyzstan

Description

Hotel extras

  • Prime central location in the vibrant heart of Bishkek, the capital city of Kyrgyzstan

  • 9 multifunctional spaces with top-tier equipment and WiFi for seamless meetings and events

  • Authentic Eurasian cuisine at «Archa» restaurant, crafted by expert chefs

  • Fitness and SPA facilities with a heated indoor pool, Finnish sauna, dry hammam, and massage

  • Elegant and stylish venue for unforgettable weddings and celebrations

Our accommodation(s)

Hotel location

Novotel Bishkek City Center

Manas Avenue, 16
720010 BISHKEK
Kyrgyzstan

GPS:42.869428, 74.587217

Telephone
Fax +996 312 988 989

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ARCHA

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  586 reviews

Customer review rating 5.0/5

Gunter H. Business - Confirmed reviews ALL

This was my second stay at this hotel, this time for 11 nights. It's a very modern hotel with excellent service. All the staff try to make your stay as pleasant as possible. You simply feel very comfortable.

Dear Guest, Thank you very much for your wonderful and loyal support! We are truly delighted to welcome you back for your second stay and even more pleased to know that you chose us for a longer visit. It is rewarding to hear that you felt comfortable and well taken care of throughout your stay. Your kind words about our modern facilities and, most importantly, our team mean a lot to us. We will be happy to share your feedback with all our colleagues, as it is a great motivation for them. We look forward to welcoming you again for your next stay! Kind regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Customer review rating 5.0/5

Karine R. Business - Confirmed reviews ALL

The experience was amazing. I will definitely stay again in this hotel, if in Bishkek.

Dear Guest, Thank you very much for your kind and encouraging review. We are delighted to hear that you enjoyed our convenient location, found our team friendly and helpful, and were pleased with the service provided. It is especially rewarding to know that your overall experience was amazing. Your intention to stay with us again truly means a lot to us, and we look forward to welcoming you back whenever your travels bring you to Bishkek. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Customer review rating 4.5/5

Hoai A. T. N. Business - Confirmed reviews ALL

Very good

Dear Guest, Thank you very much for your high rating! We are delighted to know that you had a positive experience with us. If there is anything we can do to make your future stays even more enjoyable, please feel free to let us know. We look forward to welcoming you back again soon! Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Customer review rating 1.5/5

Jeffry K. Couples - Confirmed reviews ALL

Suite was nice. Welcome gifts were great. We barely slept because the thermostat didn’t work in the bedroom and barely worked in the living room. It was too hot, especially at night.

Dear Jeffry K., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. First of all, I would like to sincerely thank you for your loyalty as an ALL Accor Diamond member. It is truly a pleasure to have welcomed you, and I am glad to read that you appreciated your suite, and the welcome amenities from our team. I am very sorry to learn about the discomfort you experienced due to the room temperature and the malfunctioning thermostat. Please accept my sincere apologies for the inconvenience caused, especially as this impacted your sleep quality, which is of utmost importance to us. Allow me to explain that during your stay, Bishkek experienced an unexpected rise in temperature earlier than anticipated. As our hotel operates on a centralized system, it is unfortunately not technically possible to provide both heating and cooling at the same time. At that period, the system was still set to heating mode in line with our seasonal planning. However, this should not have compromised your comfort, and we regret that the alternative solutions provided were not sufficient. We are reviewing our seasonal transition procedures to better anticipate such sudden weather changes and avoid similar situations in the future. As a gesture of our sincere apologies, we have credited 5000 ALL Reward points to your account. While this does not undo your experience, I hope it reflects our commitment to making things right. We truly value your loyalty and hope to have the opportunity to welcome you back under much more comfortable conditions, and restore your confidence in our hotel. Kind regards. Guven CANBULAT General Manager

Customer review rating 2.5/5

Christopher J. D. Business - Confirmed reviews ALL

My company made the booking and received a booking confirmation and number. This was not in the Novotel system on my arrival, luckily there were spare rooms so I was able to take a room. It took several days to sort out. The Novotel Manager was not very helpful - consistently passing blame onto my booking company - when clearly it was also an error with Novotel system (we had a booking reference and code - so my booking company took this with good faith). My colleagues booking went through okay. I think the Novotel Manager - Reservations could have been more helpful, accepted some culpability, more humble and offered me corporate rates immediately. What a mess and took 2 days or more to sort out.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Novotel. Please accept our sincere apologies for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to travel with a confirmation number and find no reservation in our system. After reviewing the case, we confirmed that prior to your arrival our team had informed your booking agency that no reservation had been received. The confirmation number provided to you was generated externally by the agency, and unfortunately the issue was not resolved with us before your check-in date. We regret the time it took to clarify the situation and appreciate your understanding. We are pleased that we were able to accommodate you and hope to have the opportunity to provide a smooth and comfortable stay in the future. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Other web-users rate our hotel

  • 195 reviews 9.7/10 Location
  • 329 reviews 7.6/10 Room
  • 472 reviews 9/10 Service
  • 10 reviews 9.6/10 WiFi
  • 201 reviews 8.5/10 Breakfast
  • 167 reviews 8.3/10 Cleanliness
  • 144 reviews 9.6/10 Vibe
  • 126 reviews 9/10 Wellness Area

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