Novotel Bishkek City Center 5 stars

Customer review rating (ALL Rating) 4.6/5 595 reviews

Best price
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Novotel Bishkek City Center - Image 1
Novotel Bishkek City Center - Image 2
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Novotel Bishkek City Center - Image 4
Manas Avenue, 16, 720010 BISHKEK, Kyrgyzstan

Description

Hotel extras

  • Prime central location in the vibrant heart of Bishkek, the capital city of Kyrgyzstan

  • 9 multifunctional spaces with top-tier equipment and WiFi for seamless meetings and events

  • Authentic Eurasian cuisine at «Archa» restaurant, crafted by expert chefs

  • Fitness and SPA facilities with a heated indoor pool, Finnish sauna, dry hammam, and massage

  • Elegant and stylish venue for unforgettable weddings and celebrations

Our accommodation(s)

Hotel location

Novotel Bishkek City Center

Manas Avenue, 16
720010 BISHKEK
Kyrgyzstan

GPS:42.869428, 74.587217

Telephone
Fax +996 312 988 989

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ARCHA

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  595 reviews

Customer review rating 2.5/5

Christopher J. D. Business - Confirmed reviews ALL

My company made the booking and received a booking confirmation and number. This was not in the Novotel system on my arrival, luckily there were spare rooms so I was able to take a room. It took several days to sort out. The Novotel Manager was not very helpful - consistently passing blame onto my booking company - when clearly it was also an error with Novotel system (we had a booking reference and code - so my booking company took this with good faith). My colleagues booking went through okay. I think the Novotel Manager - Reservations could have been more helpful, accepted some culpability, more humble and offered me corporate rates immediately. What a mess and took 2 days or more to sort out.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Novotel. Please accept our sincere apologies for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to travel with a confirmation number and find no reservation in our system. After reviewing the case, we confirmed that prior to your arrival our team had informed your booking agency that no reservation had been received. The confirmation number provided to you was generated externally by the agency, and unfortunately the issue was not resolved with us before your check-in date. We regret the time it took to clarify the situation and appreciate your understanding. We are pleased that we were able to accommodate you and hope to have the opportunity to provide a smooth and comfortable stay in the future. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Customer review rating 3.0/5

Paulius G. Business - Confirmed reviews ALL

I was charged for early check in despite of my loyalty program status

Dear Guest, Thank you very much for your feedback and, most importantly, for your loyalty as a Platinum member. We truly value your continued trust in us. We sincerely regret if the early check-in charge caused any disappointment. Please allow us to clarify with full transparency. Complimentary early check-in for loyalty members is always subject to room availability on the day of arrival. In your case, you arrived at 5:00 AM, which is considered a guaranteed arrival from the previous night, as the room must be reserved and kept vacant overnight to ensure immediate access. Normally, this requires booking and charging the room from the day before. However, recognizing your Platinum status, we made a special exception. Instead of charging the full additional night, we applied only the early check-in fee as a reduced alternative. This was done as a gesture of appreciation for your loyalty. That said, your comfort and satisfaction remain our priority. If this experience left you feeling undervalued in any way, we sincerely apologize — that is never our intention. Your loyalty means a great deal to us, and we hope to have the opportunity to provide you with a much smoother and more seamless experience during your next stay at Novotel Bishkek. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Customer review rating 5.0/5

Jo-anne S. Business - Confirmed reviews ALL

Location 10/10 Facilities 10/10 Staff 10/10 Cleanliness 10/10

Dear Guest, Thank you for your fantastic review and for awarding us 10/10 in every category! We are truly delighted to know that you enjoyed our location, facilities, cleanliness, and especially the service provided by our team at Novotel Bishkek. Your kind words are a wonderful motivation for all of us. It was a pleasure having you as our guest, and we very much look forward to welcoming you back for another excellent stay in the future! Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Customer review rating 3.0/5

Rud T. P. Business - Confirmed reviews ALL

Friendly and professional staff.

Dear Guest, Thank you very much for sharing your feedback with us. We are truly pleased to know that you found our team friendly and professional — your kind words mean a lot to us and serve as great motivation. At the same time, we appreciate your honest comment that there is still room to improve. We are continuously working on enhancing our services and facilities, and your feedback helps us become better every day. We hope to have the pleasure of welcoming you again to Novotel Bishkek and providing you with an even more exceptional experience next time. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Customer review rating 5.0/5

Kyungjin J. Business - Confirmed reviews ALL

Need wider option of English TV channels

Dear Guest, Thank you very much for your kind feedback and for highlighting that you found the hotel clean and cosy — we truly appreciate it. We are also grateful for your comment regarding the variety of English TV channels. Your suggestion is very valuable to us, and we will certainly share it with our management team to consider expanding the selection and improving our guests’ experience. We hope to have the pleasure of welcoming you again to Novotel Bishkek and providing you with an even more comfortable stay next time. Warm regards, Adinai Karbosova Guest Relations Supervisor Novotel Bishkek

Other web-users rate our hotel

  • 195 reviews 9.6/10 Location
  • 328 reviews 7.7/10 Room
  • 478 reviews 9/10 Service
  • 9 reviews 9.6/10 WiFi
  • 199 reviews 8.3/10 Breakfast
  • 160 reviews 8.3/10 Cleanliness
  • 139 reviews 9.6/10 Vibe
  • 124 reviews 9.1/10 Wellness Area

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