Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.0/5 1,228 reviews

Best price
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Grand Mercure Dubai City - Image 1
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61B Street, Garhoud, Next to GGICO Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Complimentary shuttle to Dubai Mall, La Mer Beach and drop off to DXB Airport T1 & T3

  • Rooftop with glass-bottom pool, outdoor pool with kids area, gym, 3 outlet & lounge, 1 cafe

  • 2-min walk to GGICO Metro Station and close to Deira City Center Mall and Festival City Mall

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 5 star 361 hotel rooms & family suites

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to GGICO Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,228 reviews

TripAdvisor Rating  4.4/5  641 reviews

Great service by Puja and mina from housekeeping.

TripAdvisor rating 5.0/5

Pioneer34357534229 TripAdvisor review

We Came to Dubai for a business trip and decided to stay in Grand Mercure hotel but in the beginning we have faced a few minor hiccups with the hotel staff especially during the worst and slow check-in process. But however, the staff more than made up for that. Especially Puja and Mina from housekeeping provided us a great service throughout and made our stay really really comfortable. And last but not least please keep up your beautiful smile on always on your face Puja. Your smile is one's of the best smiles which I've ever seen till now. Once again Thank you to both puja and mina for making our stay wonderful and keep showing your professionalism at best in work. Thank you girls.

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Dubai City. It is always a pleasure to receive guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very convenient hotel

Customer review rating 4.0/5

Helen Business - Confirmed reviews ALL

Very pleasing environment. Well attentive staff overal. Food at the restaurant was always fresh and well prepared. Rooms carpets need to be vacuumed daily. Towels need to be checked for stubborn stains before placing them in the rooms. Our room didn’t have a hairdryer and iron and I needed to request it. However the location and amenities at the hotel make it very convenient for short day trips to local attractions as well as just enjoying a relaxing day at Grand Mercure Dubai City.

The best!

TripAdvisor rating 5.0/5

561dinarab TripAdvisor review

I had a wonderful stay at this hotel! Special thanks to Alaa at the reception — she was incredibly kind and professional. The hotel itself is new, very clean, beautifully designed, and has a stylish, modern vibe. Everything was just perfect — from the cozy atmosphere to the delicious food. Truly an amazing experience. Highly recommend!

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Dubai City. It is always a pleasure to receive guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good accommodation conditions

Customer review rating 4.0/5

Sergio Business - Confirmed reviews ALL

Room was well cleaned and in good condition. For some reason could not switch off TV in the room using remote control. Was appreciated complementary water provided in the room however chlorine content was really high and probably above the limit. Same situation for drinking water was observed at the restaurant. The negative part was related to the payment of hotel through travel agency, it was paid fully before my travel and I had a voucher from agency however at the check-in I was informed that I need to pay, finally I had paid twice for the accommodation and have to wait for the refund.

Dear Sergio, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found the accommodation conditions satisfactory and appreciated the cleanliness of your room. However, we sincerely apologize for the inconvenience you experienced with the TV remote and the high chlorine content in the water. We take all guest comments seriously and will review these matters with our maintenance and housekeeping teams. Regarding the payment issue, we understand how frustrating this situation can be. It is our policy to ensure smooth transactions, and we are currently reviewing our procedures to prevent such occurrences in the future. We appreciate your patience as you await the refund. Thank you once again for your valuable feedback, and we hope to welcome you back to Grand Mercure Dubai City in the future. Best regards, Grand Mercure Dubai City

Poor service

Customer review rating 2.0/5

Violine Families - Confirmed reviews ALL

1. Taking long to respond to calls from the rooms 2. Set up of the rooms not appealing and congested 3. Rooms missing basics eg. liner for hanging went pants 4. Television set up and remote not user friendly 5. One of the rooms had awful smell sewage like 6. MY NEW IPHONE CHARGER WAS STOLEN FROM OUR BEDSIDE DRAWER - ROOM NO.12 7. We reported about the charger, the matter was handled casually. POSITIVELY: Breakfast was good. Reception set up is excellent. Courtesy bus to airport is a good idea. Traveling desk was a good idea too.

Dear Violine, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, particularly the delayed response to your calls, the room setup, and the issues with the television. Your comments regarding the room\'s condition have been duly noted, and we are sorry for any discomfort caused. Regarding the missing charger, we take such matters very seriously and will review our procedures to ensure better handling of guest concerns in the future. We appreciate your positive remarks about breakfast and our facilities, and we hope to provide you with a more pleasant experience on your next visit. Best regards, Grand Mercure Dubai City

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Other web-users rate our hotel

  • 1,580 reviews 9.3/10 Location
  • 2,287 reviews 7.5/10 Room
  • 5,452 reviews 9.1/10 Service
  • 54 reviews 5.7/10 WiFi
  • 1,105 reviews 8.6/10 Breakfast
  • 1,091 reviews 7.7/10 Cleanliness
  • 804 reviews 9.1/10 Vibe
  • 518 reviews 8.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.