Pullman Lubumbashi Grand Karavia 5 stars

Customer review rating (ALL Rating) 4.3/5 680 reviews

Best price
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Pullman Lubumbashi Grand Karavia - Image 1
Pullman Lubumbashi Grand Karavia - Image 2
Pullman Lubumbashi Grand Karavia - Image 3
Pullman Lubumbashi Grand Karavia - Image 4
55 Route Du Golf, Quartier Golf, Commune De Lubumbashi, 0 LUBUMBASHI, Democratic Repub. of Congo

Description

Hotel extras

  • Free WIFI throughout the hotel to stay connected

  • 197 rooms with either a view on a lake or on a tropical garden

  • Restaurant with a terrace facing a swimming pool and a Pool Bar, sunbeds, lounges, deckchairs

  • Quiet hotel, close to a 18-hole Golf course, five minutes away from the city center

  • Beauty, Wellness and Massage parlour to treat you to relaxation

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

CLASSIC ROOM, 2 Single Size Beds, Garden View.

Photo out of - CLASSIC ROOM, 2 Single Size Beds, Garden View.

237 sq. ft. (22 m2), office space, bathroom with shower, safe, air conditioning, satellite TV and high-speed Internet

  • Views:

    Courtyard View or Lake View or Pool side

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Pay per view channel(s)
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Courtyard View or Lake View or Pool side
See availabilities

269 sq. ft. (25 m2), on a high floor, office space, free tea and coffee making facilities, mini fridge, armchair, bathroom with shower, hair dryer, safe, air conditioning and fan, satellite TV and high-speed Internet

  • Views:

    Lake View or Pool side

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

753 sq. ft. (70 m2), on a high floor, dining room, lounge, desk, free tea and coffee making facilities, mini fridge, bathroom with shower and whirlpool bath, safe, air conditioning and fan, satellite TV, high-speed Internet.

  • Views:

    Courtyard View or Lake View or Panorama view or Pool side

Max. number of persons
2
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Pullman Lubumbashi Grand Karavia

55 Route Du Golf, Quartier Golf, Commune De Lubumbashi
0 LUBUMBASHI
Democratic Repub. of Congo

GPS:-11.655877, 27.454753

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • LUANO INTERNATIONAL Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 197 rooms
  • 197 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • French

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

4 Meeting rooms

Business Center

  • Self service business center

Family

Equipements for children

  • Stroller available

Well-being

Piscine

  • Outside
  • On site

Complexe de la Plage Additional charge

  • Nearby

Sports and leisure

Golf

  • Nearby

Tennis Additional charge

  • On site

Tennis Additional charge

  • Nearby

Golf Additional charge

  • On site
  • On site
  • Outdoor parking
  • Private
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 10 m / 32.81 ft

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

LA BONNE TABLE

Photo out of - LA BONNE TABLE

The La Bonne Table restaurant offers à la carte international cuisine, an Express Menu and a generous breakfast which can be enjoyed on the terrace with views of peaceful lake Tshombe.

Cooking style
International
Chef name
Jean-marie BUCUMI
Classifications & labels
2010
Capacity
120
Accessibility
Accessible service
55 Route Du Golf, Quartier Golf, Commune De Lubumbashi, 0 Lubumbashi, Democratic Repub. Of Congo
Telephone +243 999 978 025
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Meals by the swimming Pool
  • Takeaway Meals
  • Private lounge

Payment

  • Cash
  • Credit card

Credit cards

  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Halal menu
  • Vegetarian menu

The La Bonne Table restaurant offers à la carte international cuisine, an Express Menu and a generous breakfast which can be enjoyed on the terrace with views of peaceful lake Tshombe.

HABANA BAR

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area

Payment

  • Cash

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Start your day with a varied, indulgent breakfast featuring fresh produce, pastries, bread, fruit, hot drinks and local and international specialties in a pleasant setting.

Open from 8am to 7pm. Children under 18 must be accompanied by an adult. The pool is unsupervised; users are responsible for their own safety. Please change into your bathing suit in your room.

Available fitness center within a 3-minute walk with complimentary access.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  680 reviews

Customer review rating 4.0/5

Jared M. Business - Confirmed reviews ALL

Dear Jared M., Thank you for your positive feedback. We are delighted to hear that you appreciated our location and the tranquility of our environment. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 4.5/5

Gerrard R. Business - Confirmed reviews ALL

Dear Mr. r., Thank you for choosing the Pullman Lubumbashi Grand Karavia for your stay in Lubumbashi, and for taking the time to share your feedback with us. We sincerely regret any inconvenience you may have experienced regarding your reservations. Please allow us to clarify that the reservations were cancelled as they had not been guaranteed in accordance with the applicable booking conditions. The rates selected were prepaid rates, which require payment in advance to secure and maintain the reservations. As payment was not received within the required timeframe, the reservations were automatically cancelled. We fully understand the inconvenience this may have caused and sincerely appreciate your understanding and patience. We remain committed to ensuring a smooth and seamless experience for our guests and hope to have the pleasure of welcoming you again to the Pullman Lubumbashi Grand Karavia. Sincerely Vanessa E.

Customer review rating 2.0/5

Rana M. Business - Confirmed reviews ALL

Dear Rana M., Thank you for sharing your feedback regarding your recent stay at the Pullman Lubumbashi Grand Karavia. I sincerely regret that your expectations were not met, particularly with regard to the quality of customer service you received during your stay. I understand your disappointment regarding how your request for breakfast was handled, especially given your involvement with the UNHCR. While we strive to maintain consistency in our policies, we also recognize the importance of fostering positive relationships with our partners. We take note of your comments regarding flexibility and courtesy, and I assure you that they will be taken into account as part of our ongoing efforts to improve our service. Just a quick reminder in case the front desk failed to inform you: unfortunately, the rate you selected did not include breakfast. We sincerely hope that you will reconsider your future plans and give us the opportunity to provide you with a more satisfying experience by booking directly through the Pullman Lubumbashi. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 4.5/5

Papy D. Solo - Confirmed reviews ALL

Dear Papy D., Thank you for your positive feedback. We are pleased to hear that you found your stay comfortable and that everything met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 3.5/5

Emmanuel I. K. Friends - Confirmed reviews ALL

Dear Emmanuel I. K., Thank you for your feedback. I am glad to hear that you found our location favorable and had a generally good experience. Your insights are valuable as we continually strive to enhance our guest experience. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Dear Jared M., Thank you for your positive feedback. We are delighted to hear that you appreciated our location and the tranquility of our environment. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 4.5/5

Gerrard R. Business - Confirmed reviews ALL

I hope all the issues around All Accor bookings will be sorted

Dear Mr. r., Thank you for choosing the Pullman Lubumbashi Grand Karavia for your stay in Lubumbashi, and for taking the time to share your feedback with us. We sincerely regret any inconvenience you may have experienced regarding your reservations. Please allow us to clarify that the reservations were cancelled as they had not been guaranteed in accordance with the applicable booking conditions. The rates selected were prepaid rates, which require payment in advance to secure and maintain the reservations. As payment was not received within the required timeframe, the reservations were automatically cancelled. We fully understand the inconvenience this may have caused and sincerely appreciate your understanding and patience. We remain committed to ensuring a smooth and seamless experience for our guests and hope to have the pleasure of welcoming you again to the Pullman Lubumbashi Grand Karavia. Sincerely Vanessa E.

Customer review rating 2.0/5

Rana M. Business - Confirmed reviews ALL

I am extremely disappointed by the level of customer service and inflexibility demonstrated by Pullman management, particularly by Patrick, the Event Manager. I made my reservation through the Accor website without breakfast included. Subsequently, UNHCR, which is the principal sponsor of a major three-day high level event being hosted at the hotel, negotiated a preferential rate for its staff that included breakfast. Despite this, Patrick categorically refused to extend the same benefit to me and two other colleagues simply because we had booked online, even though all three of us are key UNHCR participants attending and supporting the event from the Tanzania operation. What is most concerning is not the breakfast itself, but the complete lack of flexibility, courtesy, and customer-oriented service shown in addressing a very reasonable request from representatives of the main sponsoring organization. Good customer service is measured not only by adherence to policy but also by the ability to exercise discretion and foster positive relationships with important partners and clients. Patrick's handling of this matter has left a very negative impression. When an Event Manager is unwilling to accommodate a simple request from three representatives of the organization's principal sponsor, it raises serious concerns about the hotel's commitment to customer satisfaction and partnership management. As a result of this experience, I will certainly reconsider any future bookings with Pullman and will not recommend the hotel for future business by UNHCR. Unfortunately, this interaction has significantly undermined my confidence in Pullman as a partner and venue for future events.

Dear Rana M., Thank you for sharing your feedback regarding your recent stay at the Pullman Lubumbashi Grand Karavia. I sincerely regret that your expectations were not met, particularly with regard to the quality of customer service you received during your stay. I understand your disappointment regarding how your request for breakfast was handled, especially given your involvement with the UNHCR. While we strive to maintain consistency in our policies, we also recognize the importance of fostering positive relationships with our partners. We take note of your comments regarding flexibility and courtesy, and I assure you that they will be taken into account as part of our ongoing efforts to improve our service. Just a quick reminder in case the front desk failed to inform you: unfortunately, the rate you selected did not include breakfast. We sincerely hope that you will reconsider your future plans and give us the opportunity to provide you with a more satisfying experience by booking directly through the Pullman Lubumbashi. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 4.5/5

Papy D. Solo - Confirmed reviews ALL

All fine

Dear Papy D., Thank you for your positive feedback. We are pleased to hear that you found your stay comfortable and that everything met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 3.5/5

Emmanuel I. K. Friends - Confirmed reviews ALL

Good experience

Dear Emmanuel I. K., Thank you for your feedback. I am glad to hear that you found our location favorable and had a generally good experience. Your insights are valuable as we continually strive to enhance our guest experience. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 4.5/5

Glody G. Business - Confirmed reviews ALL

Helpful Staff, good food, secure, well located and enjoyable stay!

Dear Glody G., Thank you for your kind words regarding your recent stay at Pullman Lubumbashi Grand Karavia. We are delighted to hear that you found our staff helpful and enjoyed the food and location. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 4.5/5

Daril A. Business - Confirmed reviews ALL

Whenever I'm in Lubumbashi, I stay at Pullman Karavia, this time my experience was even better, the customer service was excellent and the dishes was delicious. Kudos to Jenny from the room service team, she speaks English, French and Swahili, she actually made me eat more at the Hotel than outside. I wish I could stay more there... One thing that I hope you guys will find a solution soon: the gym. Going next door at la "plage" gym is more challenging and sometimes the receptionist would ask too many questions to confirm whether we are coming from Pullman and sometimes it's more crowded with their own clients.

Dear Daril A., Thank you for taking the time to share your positive feedback regarding your recent stay at Pullman Lubumbashi Grand Karavia. We are delighted to hear that you enjoyed our excellent customer service and the delicious dishes offered at our hotel. It is wonderful to know that Jenny from our room service team made a significant impact on your experience with her multilingual skills. We appreciate your comments about the gym facility. While we strive to provide our guests with convenient access to fitness options, we also understand the challenges you faced at the neighboring gym. Your feedback is invaluable as we continuously seek ways to enhance our guests' experiences. We will review this matter further to ensure a smoother process in the future. Thank you once again for your kind words, and we look forward to welcoming you back on your next visit. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 4.5/5

Nkome/luc M. Couples - Confirmed reviews ALL

Personnel serviable

Cher Nkome/Luc M., Nous vous remercions pour vos commentaires positifs concernant le confort de notre établissement et l'amabilité de notre personnel. Votre satisfaction est notre priorité et vos retours sont précieux pour nous. Cordialement, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 4.5/5

Yori M. Business - Confirmed reviews ALL

I had a very pleasant stay at Pullman Lubumbashi Grand Karavia. The hotel offers a peaceful environment, comfortable and clean rooms, and professional, courteous staff who were always willing to assist. The breakfast was varied and of good quality, and the overall service met my expectations. The hotel's location and lake views are an added advantage. I would gladly stay here again on my next visit to Lubumbashi.

Dear Yori M., Thank you for taking the time to share your positive experience at Pullman Lubumbashi Grand Karavia. We are delighted to hear that you found our environment peaceful and our rooms comfortable and clean. It is also gratifying to know that our staff provided you with courteous and professional service. We appreciate your kind words regarding the varied breakfast and the beautiful lake views. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit to Lubumbashi. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 3.5/5

Ian K. Business - Confirmed reviews ALL

Poor service at reception but restaurant staff were good. Many staff also speak English / Swahili which was a plus

Dear Mr Ian K., Thank you for your feedback regarding your recent stay. We are sorry to hear that your experience at the reception did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with the relevant team so that we can improve the quality of our service. We are, however, delighted to know that you enjoyed the service provided by our restaurant team. It is also wonderful to hear that our staff's ability to communicate in both English and Swahili made your stay more comfortable. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience from the moment you arrive. Best regards, Léa Kaseng Guest Experience +243(0…5

Customer review rating 4.5/5

Isidore K. Business - Confirmed reviews ALL

I thoroughly enjoyed my stay at the Pullman Hotel. The room was spacious, clean, and very comfortable, providing a relaxing atmosphere throughout my visit. The staff were warm, professional, and always willing to help, making me feel genuinely welcome. The service was excellent, and every aspect of my stay exceeded my expectations. I highly recommend this hotel and look forward to staying here again in the future.

Cher Isidore K., Nous vous remercions d'avoir pris le temps de partager votre merveilleuse expérience au Pullman Lubumbashi Grand Karavia. Nous sommes ravis d'apprendre que vous avez trouvé votre chambre spacieuse, propre et confortable, car nous nous efforçons de créer une atmosphère relaxante pour nos clients. Il est particulièrement gratifiant de savoir que l'hospitalité de notre personnel a eu un impact significatif sur votre séjour. Votre éloge de leur professionnalisme et de leur volonté d'aider est grandement apprécié, et nous veillerons à ce que vos retours soient partagés avec l'équipe. Nous sommes enchantés d'apprendre que vos attentes ont été dépassées, et nous avons hâte de vous accueillir à nouveau pour un autre séjour agréable. Cordialement, Léa Kaseng Expérience Client +243(0…5

Customer review rating 4.0/5

Josue K. K. Business - Confirmed reviews ALL

Warm welcome, good services, safety, reassuring,…

Dear Mr. Josue K. K., Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed the comfort of our hotel, the warm welcome from our staff, and felt safe during your visit. Your feedback is valuable to us. Best regards, Léa Kaseng Guest Experience +243(0…5

Customer review rating 4.0/5

Daniel I. Business - Confirmed reviews ALL

Pleasant

Dear Daniel I., Thank you for your kind words regarding your recent stay. We are pleased to know that you found our accommodations comfortable and pleasant. Your feedback is greatly appreciated and serves as motivation for our team to continue providing exceptional service. Best Regards Lea Kaseng Guest Experience.

Customer review rating 5.0/5

Abdalla M. Business - Confirmed reviews ALL

Ruth the receptionist was very welcoming and provided a lot of assistance during the trip. The food was good.

Dear Abdalla M., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our environment quiet and organized, and that Ruth provided you with exceptional service. Your feedback about the food is also appreciated. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 4.5/5

Avinash M. Business - Confirmed reviews ALL

Despite the intial challenges with check-in, overall it was a great stay.

Dear Avinash M., Thank you for your feedback. We are pleased to hear that you enjoyed your overall stay. Your comments regarding the initial check-in challenges will be noted for future improvements. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 4.5/5

Bart H. Business - Confirmed reviews ALL

This is an excellent place to stay.

Dear Bart H., Thank you for your kind words regarding the comfort of our rooms, the friendliness of our staff, and our prime location. We are pleased to know that you had an excellent experience during your stay with us. Your feedback inspires our team to maintain high standards. Best regards, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Customer review rating 3.0/5

Vusi M. Business - Confirmed reviews ALL

Poor service from bar and restaurants poorly trained staff

Dear Vusi M., Thank you for sharing your concerns regarding your recent experience at our hotel. We are committed to maintaining high standards of service, and I regret that your expectations were not met during your stay. Your feedback regarding staff training will be taken into consideration as we strive for improvement. Best regards, Vanessa Eshiba Responsable Qualité & RSE - Quality & Sustainability Coordinator +243(0…2

Customer review rating 5.0/5

Michael A. Solo - Confirmed reviews ALL

Fantastic hotel

Dear Michael A., Thank you for your kind words regarding your stay at Pullman Lubumbashi Grand Karavia. We are thrilled to hear that you found our hotel fantastic. Your positive feedback is greatly appreciated and motivates our team to continue delivering exceptional service. Best regards, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Customer review rating 3.5/5

Roger K. Couples - Confirmed reviews ALL

Very professional staff. Ruth was exceptional at our arrivals. And rooms were cleaned on a daily basis. However, the thing that was deplorable is that during booking, only USD and Euro currencies . The disappointment was that I had to pay extra €184 as I had to pay in Congolese franc. It will be best to have Congolese franc available during booking to avoid surprises. €184 is more than the price of an extra room. Secondly, the hotel is a non smoking hotel. However, for 2 or 3 nights cigarettes smoke was coming into our room either through the vents or other places, sometime early in the morning or late in the night. This was reported to the reception and thankfully it was somehow resolved. Other than this, we really enjoyed our stay and will recommend this place.

Dear Roger K., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Lubumbashi Grand Karavia. I am pleased to hear that you found our staff to be professional, particularly Ruth, and that you appreciated the daily cleaning of your room. I would like to address your concerns regarding the currency options during booking. While we currently accept only USD and Euro, I understand how this can cause unexpected costs. Your suggestion to include Congolese franc as a payment option is appreciated and will be taken into consideration for future improvements. Regarding the issue of cigarette smoke entering your room, I apologize for the inconvenience this caused. Our hotel maintains a strict non-smoking policy, and I am glad to hear that the situation was addressed during your stay. We strive to ensure a comfortable environment for all our guests. We are grateful for your recommendation and hope to welcome you back in the future for an even better experience. Best regards, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Customer review rating 4.5/5

Papin D. M. Business - Confirmed reviews ALL

As a regular guest, I can confidently say that every stay has been excellent. The staff are consistently attentive, welcoming, and highly professional. I would especially like to recognize Firston Panda and Melissa at reception for their outstanding service, Mary-Rose at the main restaurant for her warm hospitality, and Helene from the laundry for her kindness and professionalism. Their dedication and commitment to guest satisfaction make every visit a truly enjoyable experience.

Dear Papin d. M., Thank you for your kind words and for being a regular guest at Pullman Lubumbashi Grand Karavia. We are delighted to hear that you consistently enjoy excellent stays and appreciate the attentive service provided by our dedicated team members. Your recognition of Firston Panda, Melissa, Mary-Rose, and Helene will undoubtedly motivate them to continue their exceptional work in ensuring guest satisfaction. We look forward to welcoming you back for another enjoyable experience in the future. Best regards, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Other web-users rate our hotel

  • 72 reviews 8.8/10 Location
  • 125 reviews 6.5/10 Room
  • 272 reviews 8.8/10 Service
  • 6 reviews 8.3/10 WiFi
  • 56 reviews 7.3/10 Breakfast
  • 38 reviews 6.7/10 Cleanliness
  • 6 reviews 3.8/10 Bar

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